Best Kitchen Remodeling in Baltimore MD

Tried to DIY repair my toilet and created a bigger issue.  Left Bill a message and he called me promptly in the AM.  Told him the issue and he gave me a call back with a quote in no time.  Was right on time and had new toilet installed and working in an hour.  Cost was exactly what I was quoted.

No stars for customer service.  They left me without heat for a month, charged me over $600 for parts that were under warranty, and after 5 emails (3 to the owner) and 3 phone calls, I still have NO DETAILED invoice!  I have worked with them before and never had this experience.  The lack of professionalism when I called about my issue, had to call back!  I will never use them again and will never recommend them to ANYONE!

Scheduled to come out. Moved the appointment up two hours. Called back and said that I would have to find another plumber because they were not interested in servicing me. Quite disheartening.

So this is an unfortunate review to have to write, but the experience I had is one that I wish on no one.

It's a long one but here's the premise: You should only get work done with Gambrill if you want to have to worry about getting charged more than you need at every turn and have to advocate for you and the services you ALREADY PAID FOR when their workers are tired of working.  

Gambrill was recommended by a neighbor who noted they had work done many years ago and absolutely loved it. What we got was nowhere near their experience and it is clear that the work has diminished over the years. We were quoted for nearly 4K to replace a water line and do some work around the house (change a spout that was not working, replace a tailpiece in a bathroom). This was all ok as we were quoted for a very similar price by another company but decided to go with the one that was formerly reviewed highly by someone we knew. The response time was quick and we had someone out doing the work, that's exactly when the issues began. We were told they could no longer do the tailpiece to the bathroom lavatory because it would take much longer to replace, though we were quoted for it and paid for it. The workers became not kind at this point. We had to go back and forth a couple of times to ensure this actually would happen. They had to remove some wall in the basement to install a pressure regulator and in the contract it notes they will replace the drywall. They said they would do it at an additional charge and I had not double-checked the contract so we were charged in excess of $800 to get drywall in because of the labor hours, I get that drywall takes long to dry but the guy working was not having a good time and seemed slower than he should've been. Days later I realize that we were doubly charged for this and that our sidewalk had not been put in, just a pile of dirt where the waterline goes out. Again, they stated it'd be an additional charge and that actually was not on the contract though the two workers had mentioned many times it'll be taken care of by us. That one was on me, except they had charged us twice for a service and as soon as I mentioned it they said ok we will do it (a charge of $500). Gets taken care of, looks fine, but the excavating caused so much dirt and giant piles of rock to come up and so now we have a huge pile of dirt and crap on our front lawn. When I asked someone to come out and help level it they said there is nothing they can do, and quote, I'm not God. I can't level it. So, sure get work done with Gambrill if you want to have to worry about getting charged more than you need at every turn and have to advocate for you and the services you ALREADY PAID FOR when their workers are tired of working.