Best Hot Water Recirculation Pump Installat… in Bakersfield CA

Do not use them! They don't stand behind their work. Bad people to deal with. Shame on them.  I had Carroll Plumbing install bathroom faucets. About 6 weeks later, I noticed the cold water faucet was loose. I called them back to fix what was an apparently improper installation and they sent me an $86 bill for the recall. When I complained about the bill, they said it was my problem because the faucet requires smaller holes. I said if that was the case why are you telling me this now, why didn't Jay, the owner of the company, who installed them tell me that at the time... before they were installed and I could still return them. They were obviously aware of the problem before they came and before they sent the bill.

Strap in, cause this is gonna be a long one.
If I could give them 0 stars, I would. Dealing with the Honest Plumber was an absolute nightmare and I'm dumbfounded that they're still in business, let alone that they apparently have so many good reviews. I'm convinced these good reviews must be paid for.

Like many other disgruntled reviewers, we were assigned The Honest Plumber through Fidelity Home Warranty. The original problem was what you would consider a simple one-- a leaking shower head. It took 3 MONTHS to completely resolve it because of this company.

First appointment, they come to fix it. They stop the leak, but say they have to come back to completely finish. Okay. We don't hear from them again and have to reach out twice to inquire about when they're coming back/what they need to do. We notice that the water pressure in our shower is much lower than before.

(Somewhere in all these appointments, by the way, we have one or two complete no shows, after waiting all day or through the appointed time frame. One time, we called after waiting all day and the receptionist said We don't have any record of an appointment, sorry. Guess we just made that one up cause we wanted to wait around all day for fun.)

Second appointment, two guys come to finish the fix. Took maybe thirty minutes. I check the water pressure again when they're leaving and tell them for the second time that it seems much lower than it was before. He tells me Yeah, you're probably just remembering it differently. I was dumbfounded. They leave.

Within 24 hours, our shower handle becomes completely broken. We couldn't turn the handle towards the hot water at all because it would just completely fall over to scalding hot. At best, we could get warm water. We call back AGAIN and complain. Another appointment is scheduled. This time, an older man shows up, very rude and unprofessional. Banging on the window and calling our cell phone when he was at the door saying I'm here, where are you? after he showed up earlier than he said he would. He comes in and spends AT MOST 2 minutes looking at the shower handle. He says Oh yeah, it's because there's too much grease, it does that. Give it a few days and it'll tighten up. We say Well, we can't even use our hot water though... We can't even get the whole sentence out because he's interrupting saying I understand that, Ma'am, but it just needs a few days. Tells us to call him personally if it doesn't fix in a few days. Spoiler alert, it didn't. It was loose exactly like that and we took lukewarm showers for another month before it was fixed by a real plumber.

The minute he left, we vowed never to work with The Honest Plumber again. We immediately called Fidelity and complained. They tell us it might take a few weeks to clear the service and get another one out. We're frustrated, but we think at least it's the end of dealing with Honest Plumber, so fine.

Until a week later... we get another $75 service fee bill in the mail. The Honest Plumber had the gall to charge Fidelity (and us) another service fee to come to our house for a few minutes and tell us that the shower handle they broke... wasn't broken. !?!?!?!?!?!

We call Fidelity again. Complain again. We threaten to switch to another home warranty company over this issue.  Finally, we get them to send out a different plumber at no charge (and void the second bogus service charge) and GET THIS. The new plumber comes out to fix the shower for REAL and says Who came before? Was it the Honest Plumber? Every person I have to come fix something for, it was because of them. Also, he took a part out of the handle area and said I don't know what this part is, I've never seen this before. But I took it out. The shower is exactly like it was before, restored to previous good water pressure and correct temperature handling. (What do you know? We didn't remember it wrong.) The handle is perfect again.

Not only did the Honest Plumber BARELY fix the original problem, they BROKE TWO OTHER THINGS and then told us they weren't broken. And tried to charge us to tell us that.

The guys that came out were unprofessional, condescending, and just plain rude. (Side note: the older man also made me and my roommate pretty uncomfortable, as he was pretty aggressive and really rude. I think all them men that work for this company need to learn how to enter a home where a woman is home alone without making her feel uncomfortable or uneasy. Basic etiquette, manners, and gentlemanly behavior, even if you are a plumber, are not too much to ask for.)  Dealing with them over what should have been an easy and quick fix turned into so much frustration and annoyance. I wouldn't send my worst enemies to this company.

Roro-Rooter has cancelled on me two days in a row always waiting until an hour before arrival to do so. I have no working kitchen sink and a bed ridden parent, so this is not okay. I don't understand how such a so-called established business has scheduling so bad that the customer is left with no provided service for what will be 4 days if you do show up Monday. First it was yesterday the 11th, then today the 12th and now it's Monday the 14th. This is really poor customer service!

We had our water heater crack and flood my garage and Sabir from extreme plumbing was able to make it out there the same day to replace it. He was able to explain why that happened very clearly and made the replacement process very easy! Definitely recommend.

Tyler was our main technician and was excellent! When we had water running down the stucco walls outside after draining our upstairs tub, my husband and I panicked! We had just moved in and nothing has been going according to plan, but Tyler was so responsive, cautious, always called to communicate before he arrived so I could get my dogs under control and even cleaned up my son's spit up! We might still have an array of other issues with this house, but not only is the leak fixed, the team also identified that the plumbing was improperly installed and a disaster waiting to happen and fixed it! It's a bummer to have to spend on plumbing when you move in and have all these grand ideas you want to tackle, but plumbing is a priority! Now we know that we will need to work on the rest of the house thanks to Tyler and his though work. He spent 3 full days plus one to assess what may be going on and had multiple guys working on our house to get us taken care of as quickly as possible. Having had a steady stream of contractors here almost everyday since we moved in weeks ago, we really appreciate feeling like a priority. Tyler even repaired the stucco and left a small access panel on our drywall that I was a little worried about aesthetically, but he searched at Home Depot and found something that was so much better than I thought and looks great! Tyler was wonderful and was so sweet to my 8 month old son and was so understanding about his nap schedule and worked with me on timing with that. Loved the service!

We hired this company to do some plumbing work for us, only to find out they did a faulty job. We tried reaching out multiple times only to get the run around.

On top of that, we've spoke to the owner and his girlfriend multiple times requesting for a w9 form. They continously say they would send it over numerous times (at least 4 times) yet we never got it.

Funny how they will call you back for new business but as soon as you have a problem or need help, they go ghost.

If that's the kind of business and service you want, this is the company to go to.

We were having issues with our heating system and On Time Heating and Air Conditioning sent a technician out right away for us. Brandon C was our technician and he was very professional and informative. We will definitely be using them again!