Best Hot Water Recirculation Pump Installat… in Bakersfield CA

I have used Carroll Plumbing over the past 7 years for a variety of jobs, big and small. They are an excellent resource: efficient, on time, helpful, and reasonable. They have consistently made an effort to fit in last minute requests, stay in touch, and have excellent workmen. This is a neighborhood treasure!

If I could give a negative star I would.
I called them for a water leak on a sprinkler line five months ago, they charged me $80.00 and did a quick repair. Pic as shown. I had to call them back two months after because the same leak continued . Two months later again the same isssue. But this time they refuse to fix it because it will keep leaking, they said that a proper fix is going to cost me another $350.00. I just want to let everyone know to be aware! I now called HPS to finish this job right! With warranty if it ever leaks again! No charge or hassles!

I called multiple times, I always just got put on hold and had to listen to their adverts. I never got to speak to anyone. This was over a two-day period. If you want customers, you should answer the phone.

Unorganized, unprofessional. Make sure to check your invoices before you pay as they will try to overcharge you. They'll call late hours, 3/4x till you answer. If not they'll call you from a different number to collect payment in which I authorized them to charge.

Understand, I am giving 2 stars because Mario was nice and professional, and did a good job.  Further, understand that we agreed to the estimate before the work began (our fault).  However, what we did not understand was that the $285 non-negotiable charge covers work from 30 minutes to 3 hours.  YOU CANNOT GET AN HOURLY RATE.  So what this meant is that we spent $245 (found a $40 coupon) to have hair removed from a drain.  We kind of figured that we would have been told if this was likely a simple repair.  We figured that there must have been something more significant, as it just seems absurd to charge someone $245 with a coupon to remove hair from a drain.  We should have not used them.  We should have hired a regular plumber at $100/hour.  We should have bought a new sink for that matter!  Bottom line, ONLY use these guys if you have a job which is either a late night problem, or one what you know for sure will go close to 3 hours.  Beyond that it is a complete and total rip-off.  Since they would not work with me at all after our 20 minute repair on cost, I will never use them again for our house or any of our units.  We were wrong in agreeing to it, but for them to continue to stick us with $245 after a coupon is just bad business.

On the plus side, Arron arrived ASAP when I phoned him. He fixed the leaky valve. On the minus side, he charged $525 for 4 hours of work, replacing the main water shut off valve. I don't know the cost of the valve, because his invoice wasn't itemized for parts and labor.

Update: Shortly after the repairs were made, I noticed that the fan was running continuously,  running,  day in,  and day out. I mentioned it to my husband,  but he didn't pay much attention,  he figured it was because the unit was running overtime. Since it's been cooling down recently, we've been able to turn the AC off,  and open up the doors. Right away I noticed when I turned it off completely that the fan still continued to run. My landlord had someone out within a couple of days to see what the issue was. And sure enough, just like I suspected,  something was wrong. I don't know the details,  but all I know is that they had to fix whatever Brandon screwed up on.  Stay away!