Eddie M.

05/06/2020 12:00:00 SA

There tech Bo was very professional and answered any question I had, showed up on time and did his job fast and efficiently! This guy knows what he's doing! Highly recommend them ask for Bo!!!

Lisa P.

4/17/2020

Great experience. Our water heater went out on Friday and The Honest Plumber went the extra mile to get me on the schedule and work around getting new parts so we would not have to go without hot water for the weekend. The scheduling department was more than helpful and the technician was knowledgable and efficient. Our water heater was fixed quickly and has worked great. Will definitely call them and recommend them in the future.

Katie B.

5/29/2023

Not only were they pricy, but they didn't accommodate the repair in the same day and have a bad habit of disrespectfully parking in the driveway. Upon the return (OUTSIDE of the expected 4-hour window), the requested repair person didn't show and 2 other men I later learned knocked at the door. The 'owner,' a male, hung up the phone on the person who inquired about their appearance outside of the window after he lied the window was 2-6 pm instead of 12-4 pm. How's that for honesty?

Natalie B.

01/02/2017 12:00:00 SA

If you're looking for a plumbing service this local vendor really lives up to their name.

Great customer service. Good call back for time frame of appointment. Quick service! even mentioned to my landlord that there might be another cause for the plumbing issues at my non-new house.

Jamers J.

5/21/2022

Our bathroom sink was draining slow.
James was sent out right away and he was amazing!!
Bing, bang, boom, he fixed the sink and was on his way within 20 minutes.
Very professional and friendly--thank you so much!!

John T.

5/15/2015

The honest plumber is exactly what the name implies from the owners Mike receptionist Josie to plumbers Nick and Tyler always professional and went above and beyond the call of duty! I used The honest plumber through American Home Shield and would use them again as a cash, or an insurance plumber!! Keep up the good work thanks again JT

Mark L.

3/18/2020

Noticed water on the floor of the bathroom and thought the dog had peed, then seen that it was leaking from ceiling. Called and same day, Jim came out and fixed problem, a pinhole in iron pipe. Water back on! Don't realize how nice it is till you don't have it. Jim worked hard. Call them.

Haakon G.

9/25/2020

Bo showed up on time and did a no nonsense job. Fast and efficient. Unclogged a bbq sink full of grease that backed up the kitchen sinks as well.

Payment reasonable

Highly recommended

Michael D.

8/24/2019

The plumber came out quickly and followed up with us. The prices were very reasonable and went above and beyond. I would recommend this company.

G M.

10/19/2017

This was my first experience using this company. I was impressed to see that they were willing to move their schedule around, to accommodate an urgent fix I had. I was able to text the plumber ahead of time, send them pictures of my situation etc.. so they came prepared. They were very clean, honest guys and quickly finished the job with no issues. I would have no problem recommending them in the future.

Mari G.

03/06/2022 12:00:00 SA

My toilet AND kitchen sink were BOTH LEAKING. I called a few places that offered emergency service but none came to help. The Honest plumber came just 6 minutes after talking with Chris. He not only sent his plumber in that short of time, he gave a reasonable price that I didn't expect. I explained my situation and he helped me and I was pleasantly surprised. He definitely was an honest man. I recommend them and his crew. They got here fast and fixed my problems just as fast. Thank you guys! May God bless your company always.

Mari G.

Jordan A.

7/25/2021

Christopher was very responsive and professional. He was able to send out his employee, Rick. Rick was very thorough and polite, he did an excellent job repairing the two plumbing issues that we had. I would highly recommend the honest plumber to anyone who needs services. I also want to mention that this took place on a Saturday and a Sunday, and the price was very reasonable for being the weekend. Thank you so much!

Briana R.

8/15/2023

I had Chris, Kyle, and Rickie come out to my house to do a recipe. All three gentlemen were very professional and they kept the window of time that I was quoted by the office. I appreciated the value of work that not only the employees out into their work but what I received, it was amazing how fast they were able to complete the job. I would definitely recommend the Honest Plumber to anyone who needed them for any job, I will be using them for all of my future plumbing needs! Thank you again!

Rj A.

11/01/2021 12:00:00 SA

Seems a bit high on his 'honest' bids; therefore, tbh haven't used. Always try to get three bids.

Gerhard S.

11/14/2021

There were 2 drain problems, a sink and shower plus a spigot to change plus caulking around a sink. The charge was so unbelievably reasonable, just 1 hour for labor!

Mike P.

2/18/2023

We requested a home warranty service called due to a leak in a pipe. Well after the first plumber came he advised us we would need a repair. The second crew came to repair the leak but unfortunately did not. Saturday Jim came by himself and found the main line clogged causing the drain to back up into the cracked air vent line. Jim used the small snake but that didn't do the trick so he brought out the big guy, ram 100' and unclogged the drain. Now we are able to wash clothes. Jim didn't give up. Would recommend

Tisa K.

03/09/2021 12:00:00 SA

They were on time, very polite, and explain everything as he went from start to finish. And quickly, Job well done!

Jacob F.

03/10/2018 12:00:00 SA

Honest Plumber in San Jose got called through our home warranty company after two other companies failed to fix a leaking faucet. Not only did they get the job done, but they fixed our faucet handles and snaked the tub for free! We offered to pay them on the side, but they honestly refused :) Now Honest Plumber will be our go to company!

Veronica G.

3/14/2022

I needed to have a garbage disposal replaced at my son's apartment. Honest gave me a very reasonable quote, so I hired them. I was very happy that they were able to come within hours of my call for service. The young man who came was very professional and very experienced in the installation of garbage disposals. I would definitely consider using them again and recommending them to friends who might need plumbing service.

everett m.

02/10/2020 12:00:00 SA

We had a small drip from our handheld shower head. Brandon fixed it with no problems. He was professional and fast. Definitely recommend their services.

David R.

03/04/2019 12:00:00 SA

This is the worst company I have had to do work on my house.
I was stuck these guys the due to the fact of having an American Home Shield warranty.
I asked to have a kitchen facuet replaced that broken at the base of the spout.
It took 3 visits ( for which I had to take time out of work for all 3) before they could install the faucet so it did not leak into the cabinet below.

They were also supposed to fix my toilet which kept leaking water down the drain. ( This not only wasted water but cost me $20 extra on my water bill.) According to the guy the sent there was nothing wrong with it.

Beware these people do not know what they are doing !!!!!!!!!!!

Randa G.

7/31/2020

They were contracted out by our warranty when our water heater burst. Christopher came in and was extremely rude, he cut me off every time I spoke and proceeded to walk through my house without permission and looked in all of the bedrooms. Our water heater unit is in the garage.
He then gave me a list of multiple things stating that I would need to change the earthquake straps on the water heater to make them compliant with code, as well as install carbon monoxide alarms and update all of our smoke alarms before he could work on the water heater.
Coming from someone who is a civil engineer and my daughter works in architecture and deals with the building codes on a daily basis. Why would I need to pay 90$ to change the straps prior to changing my leaking WH, and then pay another 90$ to install new ones after they replace it?
Why should I be required to make sure everything in the house was as up to code as if I was going to sell it when the home is as was purchased 20 years ago?
Anyway, called the warranty and they were shocked at the way I was treated. Sent out a new company that did everything well and didn't tack on extra charges.

Martin H.

06/01/2016 12:00:00 SA

Needed garbage disposal replaced. Honest Plumbing showed up on time and literally replaced it in 15 minutes from walking in the door to leaving with a smile/wave. excellent work & service.

Esther C.

6/24/2020

I have used them for routine work like clogged drains and big jobs like replacement of water heater. They work like their name 'honest'. Their prices are fair. They work with home warranty and cash customers. They are fast, reliable, and very ethical. I highly recommend them for any kind of job and I will continue to be a customer.

Don M.

10/11/2020 12:00:00 SA

Great service provided. Very low prices compared to other good local plumbing companies. Was punctual on arrival with a courtesy call when in route. Fast and professional service. Wore a mask for safety during this pandemic time. I would recommend them for their services.

Rachelle H.

03/06/2021 12:00:00 SA

These guys are very responsive and do great work. I have used them a few times and each experience has been positive.

Valerie S.

07/08/2010 12:00:00 SA

WORST Service ever!!! I wouldn't even deal with them personally but they have an agreement with my realty company. They came out on a Friday to fix my bathroom sink. They claimed they need an authorization to fix it they would call me Monday latest Tuesday. I waited until that following Thursday and i had to call them myself. They then told me they can't come out until next Monday it's been 2 weeks and I had to chase them down!!! Horrible service don't use them!!! If I could put a negative star I would!

Sue R.

02/12/2021 12:00:00 SA

They are HONEST! They repiped my house for a very reasonable price and stood behind their work. Bo is a great guy and very responsive to calls and problems.

Rosanda A.

11/27/2017

Expecting the WORST when I had to call them out this morning for a
clogged toilet. Jeff arrived, called me back and said whatever it was is flushing NOW! No Charge.....Unheard Of.....My second time using them. I will continue to call them in a pinch..............Thank you Sheila for the referral!

Sheila M.

8/26/2015

Thank you, Honest Plumbing! your Plumber, Albert just left. He was polite, professional, found the issue in my bathroom right away and made the repair quickly. I will recommend your company in the future, my appointment was made right away, I am a happy customer!

Alicia F.

06/04/2020 12:00:00 SA

Our service from the Honest Plumber was quick, efficient, and friendly. Brandon came in, figured out the issue, and was done within the hour.

Susan J.

12/28/2020

The Honest Plumber is an excellent company they were here early completed the task quickly and the price was reasonable they are doing some more work for me because I feel confident and their work and I know that their prices are good

I am T.

7/23/2019

I've used a lot of plumbers in Bakersfield and these guys are hands down the best.
Jimmy Dean took care of it super fast, and explained everything to me.
He lives up to the name The Honest Plumber.
They're my go-to guys from now on.

Bindu T.

03/04/2019 12:00:00 SA

Fidelity Home warranty placed an service order with these guys to repair a bathroom faucet. They evaluated the situation and had to place an order for replacement. The person who visited left his number and asked to contact him for fixing it in his next visit after placing an order. This person later ignored all the calls and messages from us. After calling fidelity we were informed that the case was closed. So many circles with warranty people, honest plumber and technician. And nothing got fixed.

The worst of all is the 40 min wait time from the honest plumber customer service for every call. Irrespective of the wait time, the customer service representative was not very considerate or apologetic on the 4 week delay and circling backs.

The technician simply ignores all the calls and messages.

Overall the experience was very bad all the way from technician to customer support. I would rate it 0 star if there is one.

Fatima K.

05/10/2019 12:00:00 SA

Don't bother calling the honest plumber anytime. If your insurance company allows them for a service INSIST on getting another plumbing company. They have no idea how to fix any issues. Fidelity Insurance has sent them to us a couple of time, they can't even repair a simple faucet properly and come in to check the 'issue' several times taking a fee every time they come and not fixing the problem completely.

We have to stay without kitchen faucet no one knows how many days, a part will be ordered and then installed. All the while our broken faucet is leaking water on the garage if we open it. Extremely unorganized and unprofessional. DON'T waste your money and time on this company.

Melodie E.

05/09/2019 12:00:00 SA

Bo fixed my mother's water pressure and he was very personable and professional. He did a great job! We will definitely use the again and recommend The Honest Plumber to anyone.

Stewart T.

08/12/2019 12:00:00 SA

I have to say this is the worst plumbing place around. 1st off, the are not honest at all! It says open 24hrs But when you call it says the are only open 8-5. The guy who came to see us was very unprofessional. Besides the way he was dressed he smelled pretty bad and was not very cordial at all. Then to top it off, the guy told us that he would call us back the next morning 2 days later still nothing!

Ruben A.

12/05/2019 12:00:00 SA

Definitely chose the right company, Bo the plumber went above and beyond to make sure my job was done right plus he gave me a call and let me know he was on his way can't beat that kind of service. I would definitely recommend The Honest Plumber and Bo top notch service.

Daniel D.

10/13/2020

Bo and his helper showed up to replace a shower valve. Both of them were extremely polite they were on time and professional. They went the extra mile to clean up the mess explained everything they did in detail to me. I am extremely happy with the work and price and would recommend them to everyone I know

Meredith S.

11/19/2018

Contracted by my Home Warranty company (American Home Shield). Sink stoppage on Sunday. We bought a snake and were not able to fix it. I called the plumber at 8:30 Monday morning to get an appointment and spoke with the dispatcher; she said they could have someone there that day. The plumber, Josh, called back right away, gave us an ETA and he showed up exactly on time. (We've had a lot of sink stoppages over the years, this is the first time an AHS contractor came out the same day and a rare occurrence the plumber showed up at the scheduled time).
Josh was prompt, polite, and fixed the clog.

LeRoy B.

6/15/2017

Well first of I just want to say that Bo was true to his word and arid exactly what he said he was going to do. My situation is we bought an older house and the plumbing is deteriorating. So our home warranty won't cover redoing the pipes. So they sent out Bo from the Honest Plumber and he is explained that since we didn't have a clean out on the ground the home warranty won't cover him getting on the roof. So he calls his boss and makes us a great deal to repipe the mainline. The problem is that he found out later that it is under concrete and worse it runs under my garage. So long story short I now have a clean out and a small section of new pipe. Thanks Bo really appreciate everything.

Desiree S.

2/14/2022

Do not recommend. This company seems to give home warranty service calls the run around while all of the direct customers get the 5 star treatment. Bo has been to our house 3 times now for the same issue. Our issue has been a clogged kitchen sink and laundry line. An issue that needs to be taken care of asap. The first call he snaked our drain and couldn't break through the clog. He worked hard and long and I was impressed. He said he would report back to the home warranty and request to camera the line and I would hear back in the morning. 3 days later I call the home warranty company and they still haven't gotten his report. So I call the office and he put in the report next morning and we were approved for the camera. The next time he comes, over a week later, he DOES NOT camera the line and says he broke through when snaking the line again. The water is still backing up in the kitchen sink and I don't dare try a laundry load. He has to come back again 4 days later to camera the line where he can't see the obstruction. This is after he mentions a broken pipe to me in passing and then leaves my home with all doors open and not telling me that he was done, what the actual issue is or what steps to take from here. Only after I call the office and tell them the situation do they tell me that doesn't sound like Bo. And then connect me to him for a report of what's going on. Our problem has persisted for over a month with our next step being to jackhammer up the concrete inside of the house to find out what the blockage is. Needless to say I will not leave them the next time this company is at my property and I will be watching all assessments and repairs. That's IF my home warranty company can't find another plumber to send out in my area. Very dissatisfied.

Travis D.

09/09/2021 12:00:00 SA

They were contracted through American Home Shield to fix a leaking toilet. Representative contacted me and informed that the next available appointment was a week out. Not very convenient so I asked what time. She said between 12-4. After checking my calendar I informed her that time doesn't work for me. She asked may I ask why not. I informed her that no she may not ask. Her response fine I just won't schedule the appointment. I thanked her for being an ahole and hung up. My personal business is none of your damn business.

Stephanie C.

1/22/2018

We have used the Honest plumber for two jobs in the last month. They have had great communication, done quick work and been very up front with all costs/work involved. Bo was intricate in making all this happen.

Mike B.

12/10/2019 12:00:00 SA

I woke up to a leaky pipe under my kitchen sink. I just knew this was going to cost me not to mention it was a Saturday. I called one plumbing agency and was quoted $138 just to come inspect the problem. I had a friend who recommended The Honest Plumber. I contacted them and Mike was able to send someone out that same day without the costs hassle. Jimmy the tech fixed my issue and did it quickly. Nice guy. I recommend The Honest Plumber.

Chris W.

7/18/2022

This company was called from our home warranty company. My 94-year-old mother lives in this property. The plumber came out today to Repair a shower that was leaking. The plumber repaired the shower and told my mother the whole shower and the back wall would need to be torn out for a cost of $250 over and above what the insurance company was going to be paying. They would leave the wall open and not do any repairs on that as it would be extra. After the plumber left my mother and her caregiver went into the bathroom to use the shower and the plumber had reversed the connection on the single stem faucet so the cold was hot and the hot was cold. My mother and caregiver both got burned. Another contractor that is not associated with AMERICAN HOME SHIELD came out and replaced what needed to be done for $61 in parts and $90 labor. Sure is a difference in cost to the 250+ plus plus plus that the honest plumber was going to charge. Before we start hearing excuses of expenses, Worker's Comp., and other business expenses the individual that came out has been in business in Bakersfield for over 60 years and has a stellar reputation compared To this company who claims to be the honest and most reasonable plumber in Bakersfield. Your employees try to rip off elderly people, And do half ass work and don't do a proper job. I'm surprised with all the complaints you are still in business. Yes by the way we have already lodged a complaint with American home shield and are expecting a complete refund of your callout fee along with the cost we paid to have this shower fixed properly. And by the way The complaint is also for misdiagnosis and overcharging people for work that was not needed to be done. People beware of this company as they are anything of what their name claims they are.

David P.

12/03/2019 12:00:00 SA

The plumber Bo was great. Did a great job of fixing my problem. Arrived in a timely manner and was knowledgeable

Patti M.

08/09/2021 12:00:00 SA

First I couldn't get through on the phone number provided and was asked to use this business because of the home warranty. Then, it took days for this business to call to schedule an appointment.
My appt. time was between 2pm to 6pm on a Friday. At 5:45 I call and the plumber says that he's running behind and that he just got to his appt. before mine.
I told him that I was not waiting another hour or two after my scheduled (4 hour wait) appt. time because we were going to dinner. I asked how to reschedule and he told me that they would call Monday.
They call at 10:30 on Monday stating I missed appt! Ha! I told the receptionist that I did not issue my appt that the plumber could not are it until hours later. She then said that she has text messages stating that I did not answer. Lol.
Well your plumber lied to you! You do not have an honest plumber.

Annette V.

2/22/2019

We recently got to know a number of the guys at Honest plumber as they helped us get our hot water working again.

They went above and beyond what you would expect to get it fixed as in the end we needed a whole new unit.

They actually came across as they cared about our predicament, which is unusual to find.

Thanks guys for working tirelessly to get this resolved for us!

Faramarz F.

6/22/2018

I like that they accept responsibility of their work. If something goes wrong, they will come back and fix it.
Thanks!

Jennifer O.

03/04/2022 12:00:00 SA

Absolutely unprofessional. The young kid they sent kept telling me he would come the next day, and then wouldn't show up. I had an active leak for 4 days, leaking into a trashcan so it wouldnt flood my kirchen. Finally got him to show up and he walks in my house in shorts and flip flops with his girlfriend in tow. My friend got stuck with the same kid through the home warranty company to fix something in the bathroom. My friends wife walked in on the plumber kid making out with his girlfriend in the bathroom.

Anna M.

08/06/2022 12:00:00 SA

Sucks. Honest. Had emergency and called twice and no one called back even tho they claim to be a 24/7 service. Unprofessionals.

Yudith R.

5/18/2019

Mark with the honest plumber was very professional took care of all my plumbing needs will definitely be using the honest plumber in the future for all my plumbing needs

Brian H.

04/08/2017 12:00:00 SA

This company definitely represents their name - The Honest Plumber. Bo came out and was very polite and explained every step to us. He was able to fix the plumbing issue to our satisfaction. We will definitely be recommending this company to our family and friends.

Kristine P.

12/19/2019

I cannot say enough wonderful things about Brandon at The Honest Plumber! Nothing like it being almost Christmas and expecting a houseful of people for the next week and then discovering a water leak that required turning off water to the entire house! The Honest Plumber was at our house within an hour of the call. Brandon went above and beyond to get our situation more than under control. We have used them before with equally positive results and will continue to use them in the future. THANK YOU Honest Plumber!! :-)

Tony M.

09/02/2021 12:00:00 SA

Had An issue with someone not showing up to do repairs, this place needs better communication with the Techs and office personnel. Not a reliable plumber, especially when you need them ASAP.

David A.

12/04/2015 12:00:00 SA

Mind blowing horrible office staff and supposed owner . The customer comes first......does not mean that they are the first to be yelled at and told what to do or they will cancel your order. Sad...but the tech we got was great.

Skyler H.

3/13/2021

These guys did an awesome job! Very efficient and helpful. Showed up on time and got it done really fast! Left the area all cleaned up as well, highly recommend!

Steve R.

2/20/2018

I had an honest plumber come out to my house under a home Warenty repair for my hot water heater. They were able to address the issue in about four days. One thing I will say is I wish they used better communication if it weren't for the poor communication during this waiting period I would give them a perfect score.
They are what they say however.

Noe G.

8/19/2022

The Honest Plumber never called back. I then called them directly and they hung up the phone. I guess that my location (Bakersfield) is not good enough for them. But the problem was fixed through another plumber. I am a 66 year old man and I can't get any honesty from a plumber with false claims.

Moris H.

09/10/2019 12:00:00 SA

I contacted Christopher at 11 PM. I had a very reasonable estimate no more that a couple of hours later. Later on that day Jim shows up to my house to take care of the issue without any problems. Jim already knew what to do before I even got done explaining to him what the issue was. I really appreciate the fast response and efficient service. I will definitely be recommending you guys.

Ronnie F.

5/16/2018

Josh was working out of the San Jose office, and I was very pleased with everything about the repair. He came on the earlier side of the time window, which was convenient, he called before arriving, and he was very accommodating about wearing shoe covers, as I requested. He was able to diagnose and fix the problems fairly quickly and well. I'm thrilled with the result.

Alex D.

04/08/2015 12:00:00 SA

Does a great job...called them out to repair a spigot leak..they had cut open the wall to repair the leak..did a great job cutting the wall...charged extra to patch it back up..I believe they should've done it as a courtesy...overall good service

Jordanne B.

3/28/2022

My husband and I have now used The Honest Plumber twice and have had nothing but great experiences both times! Ricky was sent out to our home on both calls and he was beyond professional, friendly, and efficient in resolving our plumbing issues! We can't thank Ricky and The Honest Plumber company enough for their professionalism and incredibly reasonable rates. We will definitely be using them again in the future for any plumbing needs! Highly recommend!!

Jan W.

3/15/2019

I had The Honest Plumber come by my house on 3-14-19. Bo and Jimmy provide excellent service. Bo was very helpful on explaining to me how to look out for leaks and what to do when i find one. I definitely would recommend them again!

Robert K.

10/23/2017

Just my luck water everywhere the water heater went out !! The floor is covered with water and it's still leaking. Called several local plumbers no luck voice mail, we try to fit you in later today and on and on the stories went. Ok I get ..... but this is kinda emergency !! Well I then called these guys bam! A voice on the other end of the phone ???? It's only 7:45 am. She said I will have Bo call you right back. Yea right ..... wait for it 7:48 am it's Bo it gets stranger he has me face time a walk around my now leaking water heater and says ok I got it ???? Got what I thought he then said I know what you need for a replacement water heater. Within 40 minutes he's here replaces it all done it works just fine and at a good price to.
Thanks Bo
Disappointed after checking with three other local plumbers the installation charges were HIGH!! Should have $300.00 less then what I payed

Karla S.

10/19/2017

Jeff was great, very helpful, arrived on time, and finished the job quickly and cleanly. They are exactly as they say honest Thank you.

Aaron B.

12/16/2020

The service provided was quick, efficient and solved the problem for less than expected. The technicians kept in close contact throughout the process and made everything simple. I feel like I've got a permanent plumber!

Jordan C.

9/27/2019

Strap in, cause this is gonna be a long one.
If I could give them 0 stars, I would. Dealing with the Honest Plumber was an absolute nightmare and I'm dumbfounded that they're still in business, let alone that they apparently have so many good reviews. I'm convinced these good reviews must be paid for.

Like many other disgruntled reviewers, we were assigned The Honest Plumber through Fidelity Home Warranty. The original problem was what you would consider a simple one-- a leaking shower head. It took 3 MONTHS to completely resolve it because of this company.

First appointment, they come to fix it. They stop the leak, but say they have to come back to completely finish. Okay. We don't hear from them again and have to reach out twice to inquire about when they're coming back/what they need to do. We notice that the water pressure in our shower is much lower than before.

(Somewhere in all these appointments, by the way, we have one or two complete no shows, after waiting all day or through the appointed time frame. One time, we called after waiting all day and the receptionist said We don't have any record of an appointment, sorry. Guess we just made that one up cause we wanted to wait around all day for fun.)

Second appointment, two guys come to finish the fix. Took maybe thirty minutes. I check the water pressure again when they're leaving and tell them for the second time that it seems much lower than it was before. He tells me Yeah, you're probably just remembering it differently. I was dumbfounded. They leave.

Within 24 hours, our shower handle becomes completely broken. We couldn't turn the handle towards the hot water at all because it would just completely fall over to scalding hot. At best, we could get warm water. We call back AGAIN and complain. Another appointment is scheduled. This time, an older man shows up, very rude and unprofessional. Banging on the window and calling our cell phone when he was at the door saying I'm here, where are you? after he showed up earlier than he said he would. He comes in and spends AT MOST 2 minutes looking at the shower handle. He says Oh yeah, it's because there's too much grease, it does that. Give it a few days and it'll tighten up. We say Well, we can't even use our hot water though... We can't even get the whole sentence out because he's interrupting saying I understand that, Ma'am, but it just needs a few days. Tells us to call him personally if it doesn't fix in a few days. Spoiler alert, it didn't. It was loose exactly like that and we took lukewarm showers for another month before it was fixed by a real plumber.

The minute he left, we vowed never to work with The Honest Plumber again. We immediately called Fidelity and complained. They tell us it might take a few weeks to clear the service and get another one out. We're frustrated, but we think at least it's the end of dealing with Honest Plumber, so fine.

Until a week later... we get another $75 service fee bill in the mail. The Honest Plumber had the gall to charge Fidelity (and us) another service fee to come to our house for a few minutes and tell us that the shower handle they broke... wasn't broken. !?!?!?!?!?!

We call Fidelity again. Complain again. We threaten to switch to another home warranty company over this issue. Finally, we get them to send out a different plumber at no charge (and void the second bogus service charge) and GET THIS. The new plumber comes out to fix the shower for REAL and says Who came before? Was it the Honest Plumber? Every person I have to come fix something for, it was because of them. Also, he took a part out of the handle area and said I don't know what this part is, I've never seen this before. But I took it out. The shower is exactly like it was before, restored to previous good water pressure and correct temperature handling. (What do you know? We didn't remember it wrong.) The handle is perfect again.

Not only did the Honest Plumber BARELY fix the original problem, they BROKE TWO OTHER THINGS and then told us they weren't broken. And tried to charge us to tell us that.

The guys that came out were unprofessional, condescending, and just plain rude. (Side note: the older man also made me and my roommate pretty uncomfortable, as he was pretty aggressive and really rude. I think all them men that work for this company need to learn how to enter a home where a woman is home alone without making her feel uncomfortable or uneasy. Basic etiquette, manners, and gentlemanly behavior, even if you are a plumber, are not too much to ask for.) Dealing with them over what should have been an easy and quick fix turned into so much frustration and annoyance. I wouldn't send my worst enemies to this company.

Alissa S.

11/29/2018

Update: was contacted about my review and was told some one would be calling to schedule me. Well no one called but on Friday at the end of the week a guy just showed up at my door. He said i had a opt and was in a def hurry to get the job done. Got a new instahot but had to use my old faucet because it was not brush nickle like the rest of my sink items. I am pleased that my water heater works but still poor communication.

Victoria H.

4/18/2023

Highly recommend! Tyler installed a new water heater for my home and did a great job! He was quick and efficient but thorough. He made sure to answer all of my questions and was very polite. The price was fair and competitive. I will be hiring them again for any of my plumbing needs.

Sonya I.

8/13/2023

I live in a trailer and I've used The Honest Plumber mini times. Very professional always on time. Would highly recommend these people to everyone. They are amazing and very reasonable in pricing.

Nicole S.

1/24/2017

As a renter, we never know what company is going to be sent out to repair what is broken. In the past 5 years, we have seen different companies come in and out to try and take care of the problems being addressed. Donny showed up from The Honest Plumber under the impression there was only one issue to be resolved when there were actually 3. Not only was he able to make time to fix all 3 problems, he did it in a timely manner, had all the parts he needed in his van, and it was exceptionally impressive that he cleaned up after himself. He was very respectful and professional. I highly recommend this company.

Lizbeth M.

3/31/2022

Brandon was quick and polite. He arrived within the 10 minute time frame he said he would and responded quickly to my question.

T S.

06/05/2018 12:00:00 SA

FIVE STARS for the owner Mike and his company! My family has been using Honest Plumber for many years now. He's our go-to guy for plumbing issues and we trust his work. We've had to try other plumbers because of home warranty, but most of the time they misdiagnose the problem and we have to call the warranty company back to get a second opinion. We request Honest Plumber and the problem gets fixed! Stay away from Hero's Plumbing and Payless Plumbing. Both have screwed up at our properties (see reviews on them).

Wesley B.

1/17/2019

Bo was our plumber and was incredible. We had a pretty complicated shower replacement problem and he tackled it with gusto and was very attentive to my numerous texts and communications for weeks until the job was complete. He went above and beyond and provided great customer service and technical know-how, putting my mind at ease. I will be calling on him for future plumbing needs.

Tori H.

06/02/2020 12:00:00 SA

Amazing job! Super impressed with their professionalism and quick service. The office staff is really nice. The plumber was very professional and on time. Not that I am looking forward to a plumbing issue, but if so I feel secure knowing I have someone to call. Thanks, Honest Plumber!!!! Keep up the good work!

Melissa S.

06/05/2020 12:00:00 SA

The company was quick to respond to set up an appt. Brandon was very prompt and courteous. He worked quickly and efficiently in replacing my broken garbage disposal. Thank you.

Jayme M.

4/14/2023

Another plumbing issue and another 5 star review. It's only 5 stars because that's all it goes up to. This company is what their name is...honest. They are efficient and thorough. From the immediate response to my request of service to time of service to completion. This is my go to plumber for everything now. They installed a new garbage disposal a little while ago and now fixed a toilet. Affordable pricing and they speak to you with complete respect. This place would have 10 stars out of 10 if that was an option.

Carolyn W.

4/22/2021

These people like to lie about what time they are coming and don't show up.
Then say they are coming back on a certain day then they don't
Shame on them I don't recommend this place
unless you will wait like Spongbob heeyyy Squid

Jose O.

6/14/2019

I opened a service call through American home shield due to a bad garbage disposal. Beau and Danny arrived on time and went above and beyond my expectations. The problem was fixed quickly! These guys do the job right and provide excellent customer service. They are very accommodating.

Katie K.

7/23/2019

I just used them yesterday for a simple repair of two toilets. Somebody was able to come out the same day that I inquired about needing service. Communication with the company (maybe the owner, not sure) was easy and I was able to receive an accurate quote. The plumber arrived about an hour after the estimated time, but it wasn't a big deal as I wasn't pressed for time. He reviewed everything he did with me after he finished the job and they seem to be working great again. I would use them again.

Nichole B.

11/22/2021

Mike and his team are amazing. Came out right away, had the parts to fix the problem and had me up and running in no time! Thank you for the excellent service

Zeng L.

9/28/2020

Cheap but not satisfied. Installed new kitchen faucet, found water leak, called office to report it but I said I will try to fix by myself by putting caulk around it, rep says Thank you. Before calling office, I called the guy, left message and texted, I received no response. Now the faucet is loose and I fixed it myself. Based on this, I will never recommend.

April P.

10/22/2019

Danny was very nice to go beyond expectations! Thank you for a great job with my home repairs in my apartment.

Mike S.

2/15/2021

Top notch service, after another company who my warranty company sent out was just to lazy to do the work they sent the Honest Plumber, they are professional from start to finish, the owner actually showed up to perform the work, fixed the problem the same day, would and will highly recommend this company to anyone, thanks for the service

Jay E.

7/24/2019

There was a miscommunication when I first had this company come to my home for an estimate. It seemed I fell through the cracks and I was feeling rather unimportant as a customer and frustrated considering it was the only plumbing company I could find for a particular job. As soon as the owner Christopher found out, he made everything right. He has been in constant communication. He literally answers me with about 1 minute. He has shown what his company and team are all about...customer service. We scheduled a time for the job and I have great hopes. If the work is anything like the service, I'm going to be one happy customer.

Janet C.

10/22/2013

I would like to give a zero as there is zero customer service, zero knowledge, zero HONESTY, zero responsiveness, and shaky pricing discussions. If you want to avoid, no one calling you back, and making appointments and not keeping them, and being ripped off.....go somewhere else.
They said if we went somewhere else we would get charged 3xs their pricing. WRONG. After they missed their appt., we called Advanced and they came out that day and did the job we wanted professionally. Ugh. They are BS!!!!!

Jennifer S.

6/15/2021

The plumber, Bo that came out was great! He was knowledgeable and on time. He did a fantastic job! Their rates are the best compared to other plumbing company's in Bakersfield. I highly recommend Bo and The Honest Plumber company!

Ron G.

7/31/2018

This company lives up to their name, I recenty had an issue with water pressure in my home. I did not know who to call. I looked on Yelp and gave The Honest Plumber a call. My call was returned quickly and an appointment was made for the next day. Bo came out checked my pressure and valves and now everything works better than before I had this issue. I would definitely recommend this company for all your plumbing needs. Thanks again Bo!

Julie A.

07/12/2021 12:00:00 SA

So grateful for this company- so grateful for Bo and his work ethic. He stands by his work and his word and does a great job. Quick response, quick repair=peace of mind. If you need a great plumber- this is the company to call.

Jessalyn C.

9/23/2019

Fast and efficient and very personable!
The guy that came to my house was very polite and worked quickly.

Rico B.

7/30/2018

Had some plumbing issues and called Honest Plumber at the suggestion of my Home warranty company. A guy came over spent 2 mins to examine the pipe and said we would have to replace all the pipes for a total cost of 7k. He was late and un professional and did not do a proper assessment of the problem. Felt he was here just to collect his call fee. Beware of business that use religious names or adjectives like Honest, Kind, Concerned etc. to name their business to attract customers when their modus operandi is just opposite. This is a true assessment. Got my pipe issue resolved for less than $100

Phi M.

4/13/2015

The Honest Plumber has done work for me at my home and business. They did an awesome job! I would highly recommend. Mike is really knowledgeable and very helpful. Prices extremely competitive. I won't use anyone else!

Steve A.

9/30/2022

Should be named the Terrible Plumber. 10 years of homeownership and this company has proved themselves to be one of the absolute worse. I will post a more detailed review here after I submit a formal complaint to the BBB and the CSLB.

H L.

11/14/2015

Showed up on time and quickly got to work. I needed two toilet shut off valves replaced and it required the ferrels to to pulled and replaced. He was OK using the parts I had already purchased as I had tried to repair it my self initially. It took about a half hour. They charge by the hour with one hour minimum but no travel charge to show up. If you had several repairs to do I assume the by the hour charge would help. I called other plumbers who had flat rates and the charges would be two to three times what it cost. My job was somewhat simple so I can't say how they would do on complex work.

Victor M.

04/05/2022 12:00:00 SA

I spoke with Christopher longlegs regarding my project and other projects we are both in the trades he was very informative and honest. He booked an appointment guy's showed up early install three toilets & a kitchen faucet in a little over an hour and a half. The price is over the top the work was even better. I will refer the honest plumber to anybody. Great job guys. Thank you.

O N.

07/12/2022 12:00:00 SA

They are anything but honest. Do not use this service. Bad customer service and bad technical expertise. To fix my toilet that wouldn't fill with water, they sent a technician 3 times to the house over the course of 2 weeks. All that to tell me I needed to buy a new toilet. I did. They installed the toilet and charged me labor hours and the cost of the new toilet. Fine. I gladly paid for all that. But, after they installed the new toilet, the bidet hose connected to the toilet started leaking. When I called them the next day to ask them to come to fix it, they sent someone the next week who tells me it's been too long since they installed it to do anything. They told me to go buy a new hose and then they'll charge me to install it. So they take several weeks to fix a simple toilet issue only to cause a new issue and have the audacity to ask me to go buy parts and charge me to fix an issue they created. Do not use this service.

Robert H.

06/03/2023 12:00:00 SA

They did a really great job installing my new kitchen sink. They did a previous job at my house too fixing something. Very professional, very responsive. Attention to detail during the installation. Was very happy with the work and I'll definitely be using them again.

Shellie B.

03/05/2021 12:00:00 SA

On time, friendly and efficient. I just purchased an older home and they've taken care of a bathtub leak, toilet leak and a toilet that would flush okay only sometimes. Thank you Honest Plumber for your service and following COVID-19 protocols.

Daisy R.

2/19/2020

My water heater went out on Saturday and I was waiting for a replacement part to be shipped to me. I reached out to a few plumbers and had no luck until I stumbled across the Honest Plumber. He came to my home at 9pm on a weeknight to accomplish what no one else could. He repaired my water heater, fast, efficiently and with care. He made me feel comfortable. I trust and recommend Christopher and his company to anyone looking for a reliable, honest, and affordable plumber. Thank you!

Julia C.

6/21/2022

The Honest Plumber lied to our insurance company and said they could come right away for a water heater replacement leaking into the wall but took them over 3 weeks to come out. We had a local plumber who could have come right away but insurance wouldn't let us switch once we started the process with the not so Honest Plumber. To be fair we had to wait a little while for the water heater to come in supplied by insurance, but still took longer which meant more water leaking into our wall. They should have been honest and upfront about the time frame. I was lied to once to my face at home when he said he could come in 3 days and a second time on the phone when he said he could come in 1 week, then it took 3 1/2 weeks. Honesty is necessary. The work they finally did went well and the install was good. But the process leading up was dishonest and incredibly frustrating.

Demas H.

03/06/2021 12:00:00 SA

Hey these guy's were great showed up on time and did a great job this one guy Bo was really good and his helper Jimmy was good also thanks Guy's for doing an excellent job..

Demas Hernandez

Earl A.

7/29/2021

Love this company. I use them everytime I have a plumbing need. Always on time, fair and reasonable.

Marisol T.

02/01/2020 12:00:00 SA

I highly recommend The Honest Plumber for any plumbing issues. I searched for help with replacement of my water heater through Yelp and was contacted shortly after by them. They gave me a great price and had someone out the next morning! Ricky was very helpful, informative and professional. Not to mention, a great sense of humor. He was done with the job in about an hour and a half and I had hot water again! I was very pleased with the service and will definitely use them again for any plumbing needs.

Buddhadeb B.

12/15/2018

First of all Fidelity Home Insurance send these guys so those guys do their homework and only employ top of the line..
Brandon from The Honest Plumber came on a weekend within couple of hours of our call to address an emergency sewer blockage and overflow. There was no bullshit, he analyzed the issue, explained and broke down the scope of work for a long term solution and demonstrated a great level of professionalism.
Brandon promptly took care of the issue and addressed the issue for long term. Highly recommend them and would call them again!

K S.

3/31/2022

I had a leakage coming from my shower and they did an amazing job. After the plumber replace the cartridge the leakage stopped. Highly recommend to family and friends and whomever wants a reliable job well done.

Jimmy J.

8/19/2019

Great office staff and very friendly, I would recommend them to anybody that needs plumbing , They were fast and reliable without them I would still have no hot water ! Thanks

Earl A.

1/16/2017

I just love this plumber! As a retired real estate broker, I can tell you there are a few local plumbers that should be out of business. I've used The Honest Plumber multiple times due to just plain bad luck with my home plumbing. These guys are awesome at fixing the various issues. Bo always does a great job when he comes out. Can't imagine calling any other local company!

Matt S.

3/23/2018

Great experience with Jose. He fixed a leaking dishwasher and garbage disposal hookup. He went to Home Depot more than once to make sure I had the right parts. When he couldn't get a washer to fit the dishwasher drain he went back and got the whole part with a washer included so it was a perfect fit. He stayed through at least three full dishwasher cycles with his flashlight pointed at the hoses the whole time to make sure not a drop of water was leaking anywhere. I would definitely work with Honest Plumber again and plan to soon for a new water line we want to add across the kitchen.

Teri R.

12/28/2020

This company is terrible. They advertise 24 hour service with possible hours differing on New Years Eve and New Years day only. My home warranty contacted them the Saturday after Christmas because all 3 of my toilets and shower were backing up. I called the plumbing company directly and left a message 3 times. They never called back. Monday I finally reached them and the lady who answered was very rude. Her answer to me was we will not be in your area until the following Wednesday. They claim to offer 24 hour service. I would never call this company.....

Kim D.

3/23/2015

I just had these guys out to re-pipe my whole house. They were great! In and out in 2 days with little mess and little damage. Very polite and presentable. I had 3 other bids on the job. These guys beat them substantially hands down! They did a great job at a fair price!! I would recommend them to anyone!

Sheila W.

10/14/2015

Our home warranty company, Fidelity referred us to this company to look at our garbage disposal and to fix a leak in our roof. We were very disappointed with the customer service and would not ever use them again.

Xin T.

06/07/2018 12:00:00 SA

Jeff was very friendly, patient and professional. He fixed our shower and sink.

Molly M.

08/01/2016 12:00:00 SA

The Honest Plumber, specifically Ricky was professional, friendly and competent. He installed a new dishwasher for us. He even vacuumed the empty space before installing the new appliance into the space. The Honest Plumber is prompt and punctual and we are forever fans.

Cj B.

01/01/2023 12:00:00 SA

We have a home warranty. The Honest Plumber was assigned to the job, and we have to say that we appreciated Bo's efficiency, consideration and follow through.

Tim D.

7/23/2019

I needed a plumbing job done quickly, as we are selling our house. Bo came out, quickly diagnosed the issue, and fixed it on the spot at a reasonable price.

He kept in touch all day, and made sure that he handled this issue personally. Really friendly and talented plumber, cannot say enough.

Thanks Bo!

Judy K.

1/28/2016

Very happy with The Honest Plumbers, called at about 9:00 am and they were able to come out by 2:00 pm. Bo was courteous, friendly and helpful. No emergency charge, fixed the problem in an hour and we were able to turn our water back on. Thanks guys.

Sobrina D.

04/06/2022 12:00:00 SA

I had a service call for my garbage disposal and leak in my master bathroom and Bo came to my rescue! He went above and beyond and listened to all needs. Everything is fixed and working better than ever. Thank you Bo for your great service!

Sabryna M.

6/24/2020

Our garbage disposal was leaking and so our landlord had The Honest Plumber come fix it, and they sent Brandon, I was very pleased with his service. Very kind and helpful, He fixed the problem quickly. He was very professional, I would highly recommend him.

Bryan C.

4/21/2022

Honest, competent, efficient, reasonable and infomative. Easily the best around. They made a thorough analysis of our kitchen sink isdues and clearly explained the problemsand the fixes needed.

Brett R.

7/13/2017

I had a couple problems with the toilet in my office bathroom. My boss wanted me to hire a handyman to keep the price down but I couldn't get anyone out here. Found The Honest Plumber on Yelp and within 3 hours problem solved! Quick, professional and affordable.

Miranda L.

5/14/2019

I am so glad we called the Honest Plumber! We needed major plumbing work done on our home and these guys jumped on the opportunity to serve us. They had the best price, had a crew of knowledgeable men ready to work, and got the job done fast!
BO, was amazing! Bo has great Costomer Service. He communicates well & he keeps his word! Awesome job guys! Thanks again! We will do more business with the Honest Plumber with out a doubt.

Alex C.

6/22/2022

I give the honest plumber a 5 star rating. They did such a good job I have to let the community know. The name speaks for itself. I highly recommend this company and the employee named Mike.

Brooks W.

10/12/2019 12:00:00 SA

Payment in full was required before work was taken off the truck. It would appear the honest plummer does believe his customers are honest. The install was paid for by American home shield. For an additional $555.00 I got 2 new flex hoses for water in and out, 1 flex gas line, 1.5 feet copper pipe, a permit, a bldg code inspection by the city. The heater was installed in a position to close to the aluminum pan and for the front cover wont fit on the heater. The aluminum pan sells
about $20.00 at home depot. The honest plummer charges.$60.00. The 2 installers were friendly and courteous

Dawnell A.

6/24/2020

Just a quick review to say I needed some plumbing done at my home today. They sent Brandon, was very pleased with his service. Very helpful and informative,fixed the problem quickly. Was very professional, would highly recommend him, a very pleasant experience,very efficient,

Ashley K.

8/16/2018

Bo came out to fix the hole in the wall, he was very nice and cleaned up afterwards. He even made sure the water softener was functioning properly. They made it right and I would use them again.

Andrie N.

06/11/2020 12:00:00 SA

Wow super impressed with the punctuality and service. I needed a small job, contacted them after hours last night and received a response right away, i wasn't expecting a response until today. It is 9:00 the following morning and the job is DONE! Thanks so much Brandon and The Honest Plumber. I took some cards and will be sending referrals your way. Thanks!

Mary C.

4/13/2023

I needed my garbage disposal replaced. They were very quick with communication, and got me in the very same evening. Kyle came out and replaced my garbage disposal quickly and efficiently. He was very friendly and professional. I will recommend The Honest Plumber to friends and family!

Mario R.

7/25/2018

Had Nathan and josh come out and install a water heater for my condo unit. Both these gentlemen were stand up and did a great job. Nathan was very knowledgeable and explained everything that took place as well as putting my mind at easy by letting me know if there was any issues I could contact him directly at anytime, day or night.
They did a great job.

Thanks again Nathan and Josh.

Shannon B.

6/18/2020

We had the honest plumber come out to our house today to fix our bathtub at our shower and they were awesome. Brandon is the one that came to our house and he was very knowledgeable, very polite, and very affordable. I would highly recommend the honest plumber and especially Brandon. The Brown family

Ray K.

12/12/2021 12:00:00 SA

I previously got ripped off with some terrible work by another plumber and left a bad taste in my mouth and I wondered if everyone I called was going to be a lazy sloppy looking drug user I don't feel comfortable taking my eyes off of in my home. Dealing with this company was the exact opposite experience and next time I need a plumber this is the one I'm calling first

Scott H.

3/29/2021

They did an excellent job for me which included repiping my 1800 sq ft home with apex. They were timely, responsive, and did quality work. The work was done in January 2020. I wouldn't hesitate to call them again.

Heather H.

1/31/2018

I found The Honest Plumber through my American Home Shield plan. Jeff not only did a great job, but gave me exactly the faucet I had previously, even though it would have ordinarily cost more money. They are very honest!

Averi E.

9/20/2017

If I could give them no stars I would. They came on 2 separate occasions to my house to fix a leak/clog, the first time they spent 2 and a half hours under my sink while one of the workers argued with his girlfriend on the phone! How unprofessional, you were WORKING! They didn't seem to fix the problem the first time so my landlord called them and said you didn't fix it go back out there they came AGAIN and when he arrived he explained how he wouldn't be able to unclog it because he didn't receive permission to get on the roof to unclog the main line so he completely wasted my time AGAIN. I then of course had to call my landlord again and they had Amen plumbing come out, the gentlemen fixed the problem in literally 10 minutes and the main line wasn't even on the roof! Honest plumbing is a joke, don't waste your time with these unprofessional and unknowledgeable staff.

Breanne N.

7/26/2018

My shower valve broke and I desperately needed it fixed as the shower wouldn't turn off. I had an estimate within a few hours and someone at my house the next day. They had everything fixed within an hour and charged me less than half the $400 I'd been quoted from another company. The plumbers were polite and cleaned up after themselves when they were done. I'll be coming to them first if I need anything else done.

Robin H.

2/13/2017

Get bids from other companies. This company was shady and definitely not the Honest plumber. Unfortunately, I was taken in. The estimate they quoted me included was for a main line replacement. I was told that concrete would have to be removed and replaced. When the job was actually done, none of that happened, yet they charged the same price. They also said they would drop the price if I paid in cash. I was rushed into making a decision because I was told that the line was already backed up and could come into the house at any time. The work needed to be done by the next day. Boy am I sorry now. I contacted them originally because that was who my home warranty sent out.

Brooke C.

6/24/2017

They came to my house twice to fix the same issue and it still wasn't fixed. The first plumber that arrived was entirely unprofessional & frankly didn't want to work. I informed him I had already replaced the flapper, he informed me they have protocols to follow, so that's all he could do during this visit.... how convenient. When I called after the first plumber didn't do the job, the woman on the phone was completely rude. The second man that showed up was very nice, he at least replaced the entire pump but my toilet started leaking afterwards because of the washers he used; at least he tried. There was was no way I was calling Honest again so I called Thomas Plumbing and they were GREAT; problem solved.

John A.

5/23/2021

Unknowledgeable office staff... I used Honest Plumber (HP) through our home warranty company. Technician was knowledgeable and explained that my water heater needed to be replaced. However, when I received the list of non covered items totaling $580 the office staff couldn't tell me what a phelm was $110 or not covered was $151. My wife called once and I called twice over the next three days, each time we were given different pricing and the Phelm and not covered items disappeared but prices for permit and Gas modification all of a sudden had those prices and other costs for earthquake straps and drop pan went up so that the out of pocket costs remained the same. We cashed out after a week with no hot water and went with another plumber who replaced the water heater the next day.

Rob K.

11/08/2017 12:00:00 SA

I recently needed a plumber again for my kitchen sink garbage disposal replacement. I called Honest plumber and they efficiently set me up for the next day. They were right on time. Two very nice plumbers showed up and took care of the problem in short order. The price was very reasonable and I was very satisfied. I have used them in the past for a more serious plumbing issue and they did a perfect job. Honest Plumber is one of my steadfast home repair companies because they have proven themselves so reliable. Rob K

Michelle f.

03/05/2021 12:00:00 SA

This company was very good one first call a year ago and really went downhill.
This last repair was a terrible experience. They came out for a shower faucet repair, diagnosed problem, then took weeks to 'get part in' that looks so cheap and doesn't even match. They showed up without appointment to fix issue while I was at work and didn't even call.
During that visit the plumber was So rushed and walked through my home like it was his. The Covid precautions we're not followed. Lastly he kicked my dog when my dog barked at him.
I called, emailed and was told owner would call back. They didn't.
No apology or repair fix. Nothing.
Very bad company.

Torrie N.

11/28/2020

We were having issues with our home warranty replacing a hot water heater. The home warranty company ordered a gas water heater instead of a propane one. When The Honest Plumber had written down the correct information. They were on the phone immediately trying to see if they could exchange it that same day to get the job done. Our home warranty wouldn't let them and said they would get them the correct one in a couple of days. It ended up taking two weeks. Two weeks of me and Sandy from The Honest Plumber calling our home warranty over and over. Sandy finally got a hold of someone and told them she wasn't getting off the phone until she received the new email with the order information for them to pick up the correct water heater. She got it that day and they came out the next day to finish the job. I would highly recommend The Honest Plumber!! Thank you Sandy for doing your jobs well, when others didn't do theirs.

Jeff S.

11/15/2021

Brandon came out to fix my toilet that was leaking. He did it super quickly and he cleaned up everything perfectly. He was nice and cordial. Would highly recommend this company

Marian H.

3/31/2017

We had this company work on one of our homes, sub- par work. It's important that customer receive what they pay for. I reported them to the BBB and everyone that needs a Plummer this is not the business.

Sarah C.

7/14/2021

These guys are great! Called them and they were out within a couple of hours. They found the issue quick and solved it immediately. The pipes in my home will need to be replaced soon and they gave me a very fair and affordable rate to do that. Its hard to find honest and hardworking plumbers who have their customers best interest in mind. I would definitely say call them if you have a plumbing emergency or if you are going to need some work done. Their name really does say it all. Thanks!

Freida C.

12/16/2021

After dealing with multiple companies and not using our kitchen sink for 3 weeks (which felt like an Eternity) we were finally put in contact with The honest plumber and we are so thankful! Bo was quick to identify and solve our issues which is something other plumbers couldn't do. Great customer service and would recommend to anyone. Thank you guys!

Odie P.

7/30/2021

I have two rentals with home warranty plans. Both water heaters went out the same week and the Honest Plumber was assigned to both. The technician, Bo, came out promptly and diagnosed the problem. On the first one he did the necessary paperwork to get authorization to replace the water heater the next day! On the second one he diagnosed the problem, bought the part and fixed the water heater in two hours. Very happy with the service!

Ruby S.

1/20/2021

Horrible if only we can give zero stars.. Called to set up an appointment on a Monday told who ever answer we have been waiting for them to call since Saturday because they advertised as open 24/7 well she responded with our guys work 12-14 hours shifts they don't work weekends ok whatever they send someone out an older man he sits in his van never rings the doorbell so I get a call from I believe her name is Sally and very rudely she states that he was at our house and had been knocking and nobody ever answered the door and I told her we're watching him sit in his van he never got off again very rudely she says well can you just open the door for him!? Ok at this point I'm like wtf is this? since when do I have to go to your car and tell you to come in? So he leaves never hear from them I call our home warranty and they tell me that honest plumbing stated in their report our water heater needed 4 modifications costing us $400 not convinced we get the warranty company to send another company for a second opinion and sure enough we only needed one modification that would cost $100 ! Do NOT USE THE HONEST COMPANY they're not honest they're rude and they customer service skills suck

Rasmay M.

08/05/2018 12:00:00 SA

My water heater started leaking in the morning and it was leaking pretty bad. Christopher messaged me back pretty fast and was able to send someone out within an hour or so.

R. M. F.

08/09/2018 12:00:00 SA

The Honest Plumber had to come out to my house yesterday because our sink wouldnt drain. They sent out Bo and he did such a great job taking care of everything. Bo was very polite and knowledgeable and he got the work done quickly.

Thanks Honest Plumber!

Jay H.

12/31/2021

My wife woke me up on New Year's Eve and mentioned that my children's room had water seeping into it from a wall shared with our master bathroom. I contacted our home warranty insurance. About an hour later Kyle from The Honest Plumber called me and let me know he was 5 minutes away. He arrived at my house did an initial inspection, cut a small hole in the wall and determined the leak was coming from an enclosed shower drain. He quickly replaced the improperly installed part and and the insurance company dispatched another repair person to fix the drywall. I'm so grateful and appreciative of Kyle's response, on a holiday, and his honesty. He works hard to determine the source of the leak instead of taking the easy way out.

Hec A.

9/28/2020

If I could give a negative star I would.
I called them for a water leak on a sprinkler line five months ago, they charged me $80.00 and did a quick repair. Pic as shown. I had to call them back two months after because the same leak continued . Two months later again the same isssue. But this time they refuse to fix it because it will keep leaking, they said that a proper fix is going to cost me another $350.00. I just want to let everyone know to be aware! I now called HPS to finish this job right! With warranty if it ever leaks again! No charge or hassles!

Danielle R.

7/23/2020

Rick did an amazing job installing 2 toilets and a dishwasher for us. Very professional, accommodating and pleasant. Thank you so much!

Susan S.

09/06/2019 12:00:00 SA

Ricky replaced our bathroom faucet and kept the cost down, charging us about half of the price we got from a competitor. He showed up in the time window, was really nice, and we're very happy.

Jeannete H.

10/26/2020

Neighbor recommended them, owner messaged me on Yelp had someone out the next day fixed my problem for cheap and did it right, Tyler was the plumbers name he was fast nice and polite.

Jaymoo N.

02/08/2017 12:00:00 SA

Warning! Make sure you get three bids from different companies as The Honest Plumber was THOUSANDS of dollars higher than the company we hired.

Kimberly A.

05/03/2019 12:00:00 SA

Quoted $85 for replacement of valve, but charged $95 to replace the rubber inside toilet (when problem was diagnosed). Promised time of arrival was between 2-6pm but I received a call for a technician who's available at 12ish to come by so I said yes even though I was on my way out of the house to run some errands before 2pm. After waiting at least 1.5hrs, I decided to leave house for some errands. Plumber had to wait probably 5-10mins while I was rushing home so I felt bad for that. But the price was overpriced and not as quoted on yelp. Will be more diligent to research on my own next time!

Delia A.

08/07/2020 12:00:00 SA

I had someone come and look at my water heater because it turned off. I can easily restart it but today was just not the day. I called to have someone come take a look at it. After 5 hard they came in and took one look at it and said it had to be replaced completely. They said the gas was being blocked by something and it's not allowing it to come out so it had to be replaced. When I try to start it you can clearly smell the gas. Then after they stepped out of my house I heard them say let's get our weekend started. If they didn't want to do their job it could've been rescheduled at a better time. I'm SORRY my water heater had to go out at an inconvenient time but if you're not going to inspect things properly and give me a half ass response, don't even bother stopping by.

Wendy M.

4/18/2023

Used them twice in the last 2 weeks. Kyle and Jeremiah were professional, reliable, knowledgeable and friendly. Office staff was great too. Quality work in a timely manner. Would highly recommend them.

Tom B.

03/07/2018 12:00:00 SA

We had bad piping in the house and were experiencing micro leaks.All of the water lines had to be replaced with poly lines.Bo and his team came in and did a phenomenal job with the whole house.Bo is very knowledgeable and knows what he's talking about.He will work with you and offers fair pricing.If you have plumbing needs ask for Bo.

Frank R.

10/30/2020

This company has many issues:
- Very Poor Customer Service: The receptionist hung up on me when I tried to explain my issue. This was after calling her 2 times to see why the plumber never returned after he disassembled my faucets and left them unassembled noting that he needed to return to fix the issue.
- American Home Shield Contractor: They have poor communication with American Home Shield home warranty. Do not use them if you are submitting a warranty repair.
- Unprofessional Plumbers: plumbers made false statements and made the issue worse instead of fixing the issue.

Jennifer P.

4/17/2022

I called the Honest Plumber per my home warranty policy and I requested either the owner or an experienced plumber. They sent Mike, the owner, and Chris. They found the leak in the ceiling and repaired it. They were on time, very competent and extremely professional. I would not hesitate to use them again. They did a fantastic job and in a relatively short period of time. I was very satisfied.

Tina S.

01/10/2023 12:00:00 SA

So I had recently put a good review on the Honest plumber, however the problem never got fixed, yes they came back and they fix their shit show and that's why I put the good review on there Bo continue to push the issue to make sure I put a good rating on here, But my problem never got fixed the hot water but did not stay hot so they were supposed to come out.. i make 50 an hour and I took the day off from work to sit there and waited all day just to call at 3 o'clock to the warranty place and the plumbing place to find out that they were not coming for the third time mind you. So the warranty place had to find me another plumber however my husband called Rinnai and fixed the issue over the phone.. wow. The honest plumbing should've called to find out why it continue to do that.. but instead they wanted me to pay out $3000 for a return that I did not need. I would not recommend honest plumber they're more worried about their ratings than they are their customer service. I also never received my permit that I paid for!! So I will have the county come out and let them know I do not have the permit but they should have it on file since I paid for it to be pulled correct? I hope so or someone owes me money ..

Debi A.

12/02/2022 12:00:00 SA

My water heater went out and my home warranty service sent The Honest plumber. They came out the next day and I was told I needed a new water heater. I don't know how much the home warranty company pays the plumber to replace a water heater but the plumber added on $931 for parts like a perfectly fine earthquake strap with a double to triple mark up. The plumber did offer to take off $131. I called a different company out at my expense and they got the pilot lit. I'm definitely looking for a different home warranty and feel like The Honest plumber is the opposite of honest.

Virginia R.

10/20/2021

There name says it,first the lady I talked to was the best.they had fixed my sprinkler pipe it was leaking.That was last year so I called them they came out and fixed it again but did not charge me.I really appreciate this as we have been through a lot. The gentleman that came and fixed it was really great. If I need anything else I will call them. Thank you so very much.

Jessica M.

12/20/2019

These guys are the best! Quick appointment time and they accommodated my work schedule. My bathroom sink had been clogged. Brandon Lee was profesional and helpful with all my questions and even looked at a few other things that I hadn't originally requested for my appointment. He went above and beyond!!

Louie V.

1/29/2021

I called them to see if they could install a water softner system. They said yes and wanted to come out and check out my water softner system in order to give me a quote. Two days later they showed up took pictures of my system and was informed they were going to call me back to give me a quote, they didn't bother to reach out at all and never heard anything from them.

Leticia M.

6/23/2022

My bathroom hardware was really outdated causing water leakage every time cold or hot water was used. Beau, my plumber, was professional and informative from the time he arrived until the problem was fixed. He explained everything he had to do during the time of the repairs. I highly recommend Honest Plumbers for their great service.

Matt C.

2/15/2019

Update (2/15/19):
The Good:
After 3 more weeks, several follow-ups with The Honest Plumber, and two separate inspections I had to set up with the city on my own time (with the first one failing due to improper installation), the water heater replacement was finally signed off by the city. I'm finally done with this nightmare.

The Bad:
The Honest Plumber sent a manager to drop off the permit at my house (after my many complaints) and review the initial installation that was done. The manager told me there would be 'no problem' with the permit inspection by the city. (He was wrong.)

That manager (and the technician who installed the water heater) didn't seem to know city code very well - the installation failed the initial inspection with two major issues: the ventilation shaft was installed too close to combustible materials and the drainage pipe was hanging with nowhere to go (it should be leading outside or to a drain). During the installation, I explicitly asked the technician about these two issues because they looked off to me, but he told me that they weren't going to be problems. (He was wrong.)

When a second technician was dispatched to fix the problems, even he wasn't sure what city code was supposed to be - he had to call his manager to figure out what work needed to be done. It's pretty hard to feel confident that The Honest Plumber is doing the right thing, consistently, and in a professional manner.

In Summary:
I wish there was something redeeming I could say about the company, but there's not much to offer. If you want a no-fuss water heater replacement done the right way the first time, you should avoid The Honest Plumber at all costs.

veronica c.

01/11/2020 12:00:00 SA

My water heater stopped working. I got an estimate from a random plumber for $1,700+ dollars. He said something like modifications. After that I could see I was gonna have to do some homework. Oh by they way, I'm doing this from Wyoming because I'm out here for a job. Anyway, took it to yelp and thankfully people take the time to write reviews because I really count on them. I found that The Honest Plumber had the most positive reviews from customers so I decided to reach out. I was so happy with the communication I had directly with the owner who listened to what I wanted and got straight to the point and had a new unit installed and working beautifully within 24hrs. Thanks guys, you saved me money, about $400 thanks to honest pricing and yelp discounts and got us taking showers again, lol.

Mina S.

12/07/2018 12:00:00 SA

HORRIBLE and The Honest Plumer is the most DisHONEST Plumber --- they've left my tenants (family of 5) hanging for over a week. We called in American Home Warranty for an urgent service request as there was a major water leak under then house on 11/29/2018. The insurance dispatched the work to The Honest Plumber 669.342.8900. The Honest Plumber Technician came the next day and pretended they did a thorough inspection on the hose & told my tenants that they are very busy with other jobs such as water heater installation & most likely no time to do this work. During their inspection they were extremely unprofessional & unsafe - - no shoe cover, no drop cloths for the floor or no protection gear for himself, went under ground and with muddie shoes came back to the house. He then delayed the repair by claiming the insurance needs to approve it. When I called the insurance immediately they insurance said they already approved the work. So the honest plumber never showed up on Monday & no followup calls. So, I called insurance and they called plumbing and secured an appointment for weds. Tenants rearranged work/apointments and stayed home but the plumber never showed up. To make maters worst the technician denise from the honest plumber fabricated his visit & wrote a report that the pipes were improperly installed so that insurance denies the claime. These guys are horrible especially if you are reaching out to them via insurance. It maybe that when they charge you for work they are different..... finding other similar reviews on them

.....Jeannie H ????? ????? 11/13/2018 Terrible customer service. This company left my tenant and her infant without HOT water for 4 days. No call to tenant or property manager. Tech said he will call when he was on his way. Tech said he called the tenants cell, not true she was waiting at her office for the call 5 min away. I Called Honest Plumbing , NO answer, Honest called me and hung up, I called back again NO answer so I text them, their reply said he was at the home for 15 minutes, he said he called her NOT TRUE! I provided 2 ce

Leslie S.

7/27/2019

Thank you to Jim with The Honest Plumber. He was on time, provided excellent service while locating a broken pipe under my patio slate pavers. Jim went above and beyond, and now I have hot water again! Thanks Jim

Update* Problem fixed! Thank you to the Honest Plumber and staff for coming out to fix my broken hot water line that busted under my patio. The staff are very efficient, friendly and hard working. I have had nothing but a positive experience. I highly recommend The Honest Plumber! thanks again l!

Thomas T.

12/04/2019 12:00:00 SA

I called for a water leak under a faucet around 4:00pm. I was told they would have someone out between 5-6. At 6:30 I called multiple times to get a response, but I only got a voicemail that wasn't set up and then it hung up on me. I had to call another plumber who came out and fixed the leak, but It's now almost 8:30. I thought I'd at least get a phone call saying they weren't going to make it. I did give them my cell number to make sure they could get a hold of me.

Domestic D.

8/31/2017

First time using their services. Friendly technicians, Ricky and Mark.
1. They called in to inform me they are coming.
2. They came on time.
3. They checked the toilet, fixed it and was done in no more than 30 minutes.

They were courteous, know what they are doing and did the job without any fanfare.

Thank you!

Sanjay G.

6/30/2015

They gave me a per hour price on phone and charged me 3 hours while job took them 1 hr. Never told me about minimum charge on the phone. They never gave me a price before start of job and said they will undo the job if I don't pay. Disappointed.

Megan H.

9/24/2020

I'm only giving this 5 stars because of Bo! I've used the Honest Plumber 3 times and Bo has done 2 of those jobs. The other gentleman was older and said he repaired the issue, but when he messed with my ball valve on my main water line, it loosened and it started leaking, which it wasn't doing before. I hadn't noticed at the time because he was there to fix a toilet but turned the water off at the main line. I saw on one of my cameras him looking at the leaking line. He left without fixing it. I called to complain and they sent Bo out to repair it and all it took was a couple turns of a wrench. I requested Bo on my most recent project and he was so fast and used high end parts. I will be requesting him on all my future plumbing issues. He is fast, efficient, super friendly, and explains everything in detail. He's the only reason I will continue to use the Honest Plumber.

Liang L.

08/05/2018 12:00:00 SA

Referred by the home warranty company. Problem is left unresolved, should avoid using their service.

Sarah H.

3/15/2021

the actual bill was 3x our quote over the phone, he was paid by the hour and took a few very long breaks to look for parts in the truck.

Louise J.

12/28/2017

Had Brandon (technician) come out and fix my kitchen faucet. He was AMAZING! I expect nothing but the best when Honest Plumber does all my repair work.

Andrea H.

12/23/2018

They r the best Obrey took good care of me...Jerry s...he was great..I have use them 4 times and always happy

June K.

10/16/2019

BO did an excellent job on fixing my broken pipe.
It was fixed quickly.Thank you for the excellent service.

Lubab S.

3/19/2018

My experience with Jose from The Honest Plumber can likely be considered fraudulent. He parked in front of a fire hydrant. I answered the door and informed him he would get ticketed and his response was he wouldn't be long. He went into my bathroom, did an animated smell, suggested my bathroom was clean smelling when the reason for the call was a stench and I asked him to leave.

I contacted the company and my home warranty company to voice a complaint. At the Honest Plumber I was told a manager would return my call. That didn't happen and I had to call back a second time to complain which I did, only because I don't want him or them to waste other people's time. Completely dissatisfied and would refuse them as a contractor if the home warranty refers them again.

Bill S.

1/15/2021

This is the first time I used The Honest Plumber. They replaced my leaking water heater the same day I called. I would highly recommend The Honest Plumber

Bo did the work. He was fast and efficient.
Good job!

JoJo B.

8/23/2017

This company was called after I put in a rush order with my Fidelity home warranty for a new garbage disposal after mine succumbed to age, rust, and a leaky bottom! Ricky called and showed up right at the time requested. He was personable and professional. He installed a new and upgraded disposal and even looked at a toilet I had a question/concern about. He also gave me a lesson and showed me how to maintain my water heater! I was and am pleased with my experience!

Melanie W.

05/04/2018 12:00:00 SA

Quick and efficient. I was very grateful for how quickly they got the job done. Unfortunately it was expensive but most plumbing issues are..

Jose L.

03/05/2021 12:00:00 SA

Worst customer service, coming from a supervisor named BO... he has the worst customer service I would never recommend him to anyone.. I need my flange fixed on my toilet and he argued and said it wasn't the problem.he claimed that by adding silicone it would fix my wobbly toilet.. well he was wrong and very rude. Had a second employee from same company come out and confirm that the flange was the problem!!@

Aimee E.

6/13/2017

This company provided an honest and fair quote. Work was completed in a very timely manner. I did not experience any difficulties along the way. I would highly recommend for all of my future plumbing needs!

Phyllis L.

10/26/2020

I really liked the Honest plumber respond
Very quick
Very good and fixed the problem
Will keep them for future
Thank you Rick !!!
Mike and Phyllis Lopez

David Q.

12/11/2021 12:00:00 SA

Called Friday morning for initial service charge cost and an appointment for toilet not draining correctly. First available appointment was Monday so I said ok I'll take it and that they would contact me Monday morning with a time frame they'd be out for service. Needless to say, Monday came and went never hearing another word from this company. This is the type of thing I had to deal with in the town I just moved from, didn't expect to get this same treatment from a company in Bakersfield where there are more than one plumbing company in town to compete for work. So I can't comment on their prices nor quality of work, I just know that if I have another plumbing issue I will not contact them.

David O.

2/28/2023

5/5 from start to finish Ricky who fixed my plumbing issue what a guy did a unbelievable job

Young K.

8/17/2023

I have used Honest Pluming numerous times among several plumbers throughout the years. they have been very professional and always given honest estimates with no hidden fees or deception. Lately, I have worked with Kyle mainly and he has been very knowledgeable and skillful. He had worked on various projects and completed successfully. I have peace in mind when they finished the repair as I haven't had any issues after they repaired.

Ryan L.

08/09/2018 12:00:00 SA

Because I smelled gas in my garage I had the gas co. come out and check the water heater. Turns out the gas control valve was leaking and they shut off my hot water. The next morning I began requesting bids on Yelp. The Honest Plumber was the first to respond and based upon reviews I figured I would give them a try. They were able to give me a reasonable ball park quote which wasn't excessive. They came out the next day to do the repair. But before my appointment I asked for an additional service (hot water flush) which would cost them more time on the job. Bo came out well ahead of schedule to get the flush started and when he got here decided to tackle the main job too even though he was well early on the time. The water heater was a bit inaccessible due to a cabinet I had installed next to the heater. However, with Bo's help and willingness, he and I worked together quickly and easily to temporarily remove the obstacle.

In all, Bo was here and gone within 1 1/2 even with leaving to purchase a part. I appreciate their work and intend to use them again for my future plumbing needs.

Priscilla M.

2/13/2023

I want to give a huge shout out to honest plumber for coming in and helping my family! Recently bought a house and had this pipe issue in the wall. They were super timely came in, very respectful and performed quality work. My favorite part, aside from solving the leak, was taking the time to educate and provide me with information on causes of my plumbing issue, and ways to prevent this in the future. Solid team.

C E.

12/22/2020

ZERO STARS... please do me a favor and change the name because honesty is far off! Plumber did not introduce himself . I don't know what his name is and he stunk like liquor mixed with cigar. Not personable at all and no professionalism. Still asked if we had a $75 deductible because we are under our home warranty (they were contracted by the home warranty company).. what nerve to ask that question? We would have paid the deductible and he would of probably done a crappy job. I called to make the complaint for what we were requesting and lady on the phone was also rude! I wouldn't of called in the first place. Nothing was explained to me and of course it makes me look dumb.

Deb B.

1/28/2023

Jim from the Honest Plumber was very Courteous And professional he had to come back 2 days in a row to fix our problem which he was more than happy to do I would recommend him and I would also use him again.

Blake S.

12/08/2022 12:00:00 SA

I needed my toilet replaced, and was contacted quickly over the weekend. I was able to set up an appointment for the next week! Fast, affordable and reliable service! Highly recommend!

Kathy H.

11/08/2019 12:00:00 SA

Danny from The Honest Plumber was sent by Fidelity Home Warranty. He diagnosed the problem and quickly returned to fix our leaking toilet. A pleasure to do business with this company!

Grisel B.

9/22/2022

Unreliable and poor customer service. After trying to get someone to come out to fix the my sink, set up the time and date and they didn't show. No show or call, Waited around for hours for someone to show and nothing. Do not recommend at all.

Annie D.

03/02/2023 12:00:00 SA

We were having a broken pipe catastrophe and they came in to fix it on such short notice-- thank you!

Demi W.

08/04/2015 12:00:00 SA

I had a issue with water coming out my ceiling recessed lighting. Originally we thought it was the condensation pipe or pan overflowing and leaking from the air conditioner. After that was ruled out this plumber was called. The were professional, quick and efficient. Found out the issue was from the bathroom clean out under the sink to the street was clogged. Simple fix and this was at 10 pm on a Friday night. Thank you so much great professional plumbing company.

Renea T.

10/12/2020 12:00:00 SA

AHS sent this company honest plumberTo my home to fix my plumbing and water heater they came to my home rude did more damage than what needed to be done and ask for more money then was quoted:... And when I told them they weren't gonna get any more they left the water heater just sitting in the yard and walked off without anything no questions no answers no nothing his name is Bo in Rick.. I would never recommend this company they are rude unprofessional people keep that in mind we are looking for a plumber

James B.

3/16/2023

Do not use this plumber service. They installed a faucet that is unacceptable and that does not meet the standards set in our home warranty contract. They replaced our $500 faucet with a cheap $90 faucet from Lowes. The faucet they replaced ours with does not have as many features as per our contract states it should, does not even reach to the edge of the sink and kinks any time you slightly raise it to wash dishes fill pitchers etc. I reached out to the supervisor to see what can be done as the replacement was unacceptable and unusable in the capacity as the one we had. He told me that i could purchase a faucet of my choosing and they could come back and install it for a $90 service fee. The supervisor was very rude and unprofessional. As per our contract the any replacements should have similar features, capacity, and efficiency up to $1000. The faucet they replaced ours with does not. They should of ordered the same or similar faucet instead of running to the nearest hardware store and buying the cheapest one they had.

Melissa D.

04/01/2019 12:00:00 SA

My home warranty company schedule an appointment... I had to wait a week... when the day came the problem had escalated to emergency levels... I woke up at 6, had someone else take my daughter to school and proceeded to wait. From 7-11 I sat and waited. I called the honest plumber at 11:10 to see why they weren't there... I was told that they had until noon, not 11, but they would call me back once they got a hold of their plumber to find out where he was and his ETA... I didn't get a call back... until 12:10... when they called to tell me that they weren't coming at all and couldn't reschedule me until over a week from today. they have the worlds worst customer service and ZERO care for you. It doesn't matter to them if you have already waited over a week... or if you gave them your specific work cell so they could contact you directly... or you took an entire day off going into work and lost a days wages. Or you inconvenienced a family member to take your child to school.

They are BS. Don't use these people. Don't let your home warranty company assign them to you!

They could care less if every time you flush the toilet, raw sewage comes up from every other pipe or drain in your house!!!!

I promised to leave horrible reviews on every platform and tell everyone in my community to not bother calling this horrible completely UN - Honest plumbers.

Kim J.

05/11/2018 12:00:00 SA

John arrived at my home on time, repaired 2 toilets stopped the hot water heater leak and fixed my garbage disposal within about 2 hours! Very respectful and didn't leave a mess! 5 stars!

Vanessa B.

10/30/2019

This company was contacted through our home warranty. Appointment was scheduled for the next morning with a call before heading to my property. The technician fixed the issue fast and explained what was done.

Yin M.

05/02/2018 12:00:00 SA

Super pleased by Brandon. He came by to fix a pipe stoppage for our washing machine. He was patient, knowledgeable, and super friendly.

Please note the 5 stars is just for Brandon. This was the second visit by Honest Plumber. There was some confusion with what the issue was during the first visit by another plumber. Thankfully we got Brandon this time and he fixed the issue on the spot (no repiping necessary). Wish we got him the first time around - it would've saved us so much time!

A B.

5/16/2015

They say they guarantee for 30 days and they don't. Have had them out twice and now have to call another plumber because they didn't fix the problem

Patricia N.

6/23/2020

I was really concerned about calling in to make an appointment for a repair to my bathroom sink through Fidelity Home Warranty as I have not always had the best experience with them. Fidelity contacted The Honest Plumber to do the work in my house and I was fortunate to have Brandon assigned to do the repairs.

Brandon was timely in his arrival, very professional, and knowledgeable. He knew exactly what was needed and promptly took action to complete the work in short order.

I know who I will request if I ever need plumbing work done in the future.

Thank you, Brandon!

Alexandra W.

8/22/2020

My elderly dad had a terrible experience with this company. Water line broke under his trailer, and the water was shut off for a full week before the repair was finally done. The plumber blamed American Home Warranty for the delay, but both were told of the urgency of the situation and given permission to do whatever was needed to get the water back on and still took days to get back out to help! It took daily phone calls to both companies while my dad had no running water. When they finally did show up again for the repair, then the plumber tried to double the standard service call fee to replace the small section of pipe needed. When my dad refused, the compromise was to have him pay extra out-of-pocket for the parts. It's deplorable that they took advantage of a disabled, elderly man.

Kenneth P.

3/17/2021

I have to say that if you have if it's in your name who are you trying to convince of honesty. I had a leak that showed up coming out of the weep screed on the outside of my shower wall. Warranty company contacted this company. They sent Jim out to assess...2 minutes in the area and walked back told my wife he needed to authorize a camera scope for the drain...that the leak is in my drain. Sorry, water does not flow up a drain into a wall and outside. I called and said turn him around I'm on the way to meet him. 5 minutes with me and now there's an active leak in the wall.....surprise! Warranty company calls and says is it ok if we cut the outside up and repair...no. Due to wet walls all of the interior walls are being removed and replaced come back when it's open and do it then. Don't destroy my exterior barriers. Easy peasy right??? Made appts to have them come and throw a plug in the shower riser and check it. Wall open for over a week and will not return. Now says needs another authorization. Forget it...complete waste of time.

Been in construction for years, find someone you don't have to guide and someone that wants to get the job done professionally.

Jim R.

11/20/2021

I have had them do two jobs at my home and both turned out well. The first was a cracked toilet. I picked up a replacement and had them take out the old and install the new one, The second was replace the lines and fixtures for a laundry tub in the garage. I did not have the tools required to get in the limited space. They were prompt, easy to set up an appointment, and reasonable with their charges,

Janessa S.

8/13/2023

great company fast response time my water heater was out they came out and diagnose the problem found out was leaking next day they installed a new unit I will be using them again

Charl S.

8/29/2021

Three weeks after moving into my new home, I discovered a leak under my kitchen sink. I could only turn off the cold water valve (hot valve would not budge). The leak was covered under my home warranty and they re eferred me to The Honest Plumber It took three days for them to send someone out and he discovered my faucet was cracked. I informed him I was only able to turn off the cold water. Five days later, another plumber arrived and replaced the faucet. He discovered the angle stop on the hot water side was broken. Since it wasn't on his work order, he could not replace it.
IF the first technician (?) had discovered the broken part, it also would have been covered under my warranty. Now I will have to hire someone else to fix the angle stop.
ISN'T TURNING OFF THE WATER WHEN THERE IS A LEAK COVERED IN BASIC PLUMBING? And I haven't even begun to mention mold growth....

Erwin L.

11/16/2020

Their name isn't just clever marketing! I scheduled an appointment, and made it clear that I was fully prepared to replace a leaking angle stop, as well as my entire bathroom sink fixture. A less honest plumber would have just obliged me, but after a quick review of the situation, the plumber explained to me that the problem wasn't as bad as I had thought, and made a couple of quick fixes for me instead, saving me quite a bit of money! I'll be recommending them to everyone, and using them for all future plumbing needs!

Linh N.

09/04/2019 12:00:00 SA

We finally have hot water for our shower, thanks to Danny of The Honest Plumber!. After a few attempts fixing it ourselves without result, we decided to call for professional help and we glad we made the call to The Honest Plumber. Their rates seem competitive for the type of work been done. I highly recommend to give them a call when you have the need for plumbing.

Jimmy K.

7/21/2019

This company should be called the shady dirty plumber, to be more accurate. First, this guy came by an hour after his long expected appointment window and only stayed for 15 minutes. He used our master bathroom, and didn't wash his hands. Gross. After that he asked to use our phone...again Gross. After that he left and denied our claim after saying that it was already approved and that he would be back in a couple days to fix it. I would rather fork out the extra money than use my home warranty to have this company come out. I'm out the service call fee as well. Horrible horrible company thanks for nothing. If you do have to use this company try not to get Jim as the technician, as previously mentioned, he isn't the best

Chris G.

01/07/2019 12:00:00 SA

The Honest Plumber was dispatched to me from my warranty company. Dennis came out and upgraded my traditional water heater to a tankless system. Him and the team were super helpful, took time to make sure everything was done correctly and that all the adjustments worked smoothly. Super personable team, I really appreciate them not rushing through and making sure things were done right. Highly recommend The Honest Plumber!!

Haylee B.

07/01/2019 12:00:00 SA

They arrived at the exact time they said they would. They did an excellent job on fixing my broken pipe . They communicated well to me every step of the process. I highly recommend them for any plumbing you need! Thanks guys

Jacquelyn T.

3/18/2021

Fixed my problem. Leaking water heater. Best price & super fast. I was concerned it was going to cost me an arm & leg due to the type of copper connection.

Miho S.

6/14/2017

John Onstot, a tech from The Honest Plumber just saved me roughly $1100. I was told yesterday by a plumber from another company that I needed a new water heater, which would've cost me about $1100 for parts and labor. Mr. Onstat diagnosed the problem as a mere crack in the drain/spigot. I now have a working water heater and I didn't have to drain my bank account. Yippee!!!

Wayne U.

03/05/2020 12:00:00 SA

This company is a joke. Its been almost 30 days and they still can't get it right they replaced my shower valve with the wrong one. And the shower still will not turn off. I would not recommend this company to anyone

Ken R.

11/20/2018

OK, let me start with the not-so-good part. Due to very complex calls prior to mine, and their effort to satisfy their customers, they arrived at the end of my four-hour appointment window. During the time I was waiting, I was able to call their dispatcher and get a more accurate description of when they might arrive.

Now let me get to the good part, they were very efficient, had the work completed quickly and very professionally. I had a new water heater installed, that was commercial quality and performs far better than the old one did.
Beau also noted that the gas line had severe corrosion from the leaky water heater, so my gas lines were also replaced. All in all, I would recommend them highly, and Beau did an excellent job for a very reasonable price.

Randy M.

06/11/2020 12:00:00 SA

Garbage disposal had metal item stuck in unit. Worked hard to extract it and got it working.

Chris H.

10/16/2017

Best plumber in town by far. Have had them come to my house in Tehachapi a few different times for different things and were always friendly and professional. Would not even call another plumber

Steven M.

01/09/2019 12:00:00 SA

Brandon has given us outstanding service and solid advice for two separate plumbing issues within the last three weeks. Situation #1 was a clogged kitchen faucet nozzle that I could not release from the handle. I have broken these kinds of things in the past, so, call my wife said I had to call the plumber!

Brandon showed up and after a 30-second description of the problem, he removed it, cleaned up the clogging particles that were visible, and then showed me how to release the handle without breaking the clips. His advice to clean up the gunk in the unreachable parts of the faucet is to soak it in a vinegar solution overnight. Totally works.

Situation #2, separate from #1, was a shower faucet that streamed water down the wall. As my wife said before, don't break it, so, I called for help. Brandon to the rescue again. It was a similar protocol as before ... I gave him a 30-sec description, he asked me what brand valve was in there and while I looked up the answer he completed the repair! I asked about replacing the handles that are mis-matched and he advised a separate service call to replace both handle faucets, the shower head assembly to get all working and looking like a complete set.

I appreciate Brandon's timely arrivals, professional courtesy, polite demeanor, respectful advice, and good humor.

Francis B.

7/16/2019

This company came out through Fidelity home warranty. It took over two months for them to find the leak after they had repaired a different piece of plumbing. Meantime the real leak continued and after eight weeks they said that it was now the faucet but they needed to check and see if my home warranty covered a new faucet. That was the last time I heard from them. I eventually called them at which time their office staff was extremely rude and advised that the plumber had not found a leaky faucet during his last visit??????
Don't waste your time with this company.

Kim P.

9/16/2022

We have had such a hard time with this newer kohler toilet. These plumbers have been out 4x and have gotten the lemon of a toilet fixed. They have been patient with my constant calling and working with my home Warrenty company which i don't think I'd recommend anymore. I'd definitely recommend the honest plumber. They've gone above and beyond to help me! Thank you so much!

Andy K.

9/23/2015

Outrageous quote! These guys quoted me $1100 to replace the sump pump that is in my front yard. When I confronted the owner about the price, he claimed the pump alone was $900. Thanks to the Internet, I was able to find the exact same zoeller pump for $279 shipped. And they wanted to charge 2 hours labor for a job that took me (not a plumber) 45 minutes. Listen to the reviews people! These guys are liars and crooks.

Arnold C.

11/21/2019

My experience with The Honest Plumber the first time was good. It was done with Fedelity Home warranty they did exactly what they were supposed to do great job. Had the same problem requested service through my home warranty and got The honest Plumber. I was like this is great they did a good job last time this would be fine. My problem was I had a leak on one of my pipes in my bathroom. Since I'm on a slab of concrete the pipes go through the attic. So I have a leak and I know it's bad because the pain is bubbling with water on my bathroom ceiling I requested for service on Sunday that's when I noticed the problem and got a call on Monday from The Honest Plumber that's they will be at my house on Wednesday to work on the problem and they can be there between 2-6pm. I was like ok that's fine it's leaking what's another day there going to fix it. Wednesday come I wait and I get a call 5:50 that's there on there way. The guys gets to my house and takes a few pictures and then says ok I'll see you tomorrow. I need to get an approval and I'll be here tomorrow around 9-10. Right off the bat I was pissed off I'm very busy I work from 8-5pm everyday and it's hard for get time off I request for that day as my vacation day so I can be there when they work on the pipes. And this guys just walks in and then say he will be back tomorrow and needs a approval. The approval was for them to cut through the wall to get to the leaky pipe. I was like fine tomorrow just get the job done. Tomorrow comes and no call and it's already going to me 11pm. I call and they told me that they have not called in for the approval yet and that once they do they will schedule a time to work on it. So right there they lied to me ( they are not honest.). I called my home warranty and requested for a different plumbing and upon talking to the new plumber. They told me that The Honest Plumber do not need to submit for an approval. All they needed to do was call the warranty company over the phone for to let them know that they were going to cut through the wall to get to the leaking pipe. Every time I do a request for plumbing I will make sure I do not get this company. Not happy with the service.

Tim D.

9/28/2019

Did a great job last time recommend him highly Adam come by and work on my toilets and sinks a few times both times it a great job

Robert B.

6/24/2022

I had a garbage disposal and sink replace and I had great service. The plumber Bo, was very polite, informative and worked fast.

Serenity P.

6/25/2018

Our home warranty selected this company to fix our shower issue. Bo came out and got the job done fairly quickly. We had a leaking issue plus a stripped hot water knob and Bo replaced it all in under an hour. I was very impressed with the courtesy and professionalism. He was great and personable. Highly recommend this company. Thank you, Bo!

Holly D.

12/17/2021

Will try to rip off customers on Home Warranty calls.

They came out (after a $75 service call fee) and snaked a clogged drain- said they couldn't reach the clog and that they would have to go through the roof vent, which wasn't covered by the Home Warranty. They quoted me $350 for the roof clean out. I got a second quote for a roof cleanout from another company for $165, but ultimately Superior Drain come out. They were able to snake it just fine from the clean out for only $25 more than the Home Warranty service call fee!

Mark B.

2/16/2015

Beware of horrible service. No communication within company, multiple calls out without proper tools, at least 6 calls unreturned. Simple jobs take 3 call outs, then you're left hanging with unresolved work.

Mike C.

09/08/2020 12:00:00 SA

I called the Honest Plumber to come out and trouble shoot a gas fire pit issue. Bo came out and was professional and friendly. He had the issue taken care of in no time at all. This was my second time using this company. I will keep using them as they have been consistent with pricing and service especially the attitude and friendliness of the employees. They are good people.

J G.

1/29/2021

The Honest Plumber is truly phenomenal. Mike was so helpful in our virtual conversation. He tracked down a bathtub and gave a great price on it. Helped me to figure the other tasks that needed to be completed. Even on a Saturday I asked about a tub drains me he sent me a direct link to Amazon to purchase and to ensure it arrived on time for the install.
His team showed up ready to go and got to work.
His team wore masks while working. Communicated every step of the way. They were so clean and thorough. Cannot say enough.
Highly recommend.

Vignesh B.

2/18/2020

Our water heater had a bad burner. Called them in the morning and within 30 mins they sent the tech out. Bo was very professional and made sure he took care of us right away.

Traci P.

6/25/2020

We had a hard to get to broken drain in the kitchen wall. Ricky was awesome & found the exact place it was coming from before cutting the wall. Really nice guy and very informative. I give 5 stars because of Ricky. Out of 3 guys they sent, Ricky is the only one who really took the time to investigate & find where the pipe was broken.
A+ service

John M.

2/16/2019

Fast and reliable. Called them on a Saturday called me right back was at my home in about 30 minutes. Very knowledgeable great service.

Roger L.

10/17/2017

I have had a great experience with Mike and his crew dating back to 2012. I have two town homes in the Southwest and one single family home in the Northwest, which are rentals. I have used The Honest Plumber numerous times for drain clogs, leaks, water heaters, and two major re-pipes. Mike and his crew have ALWAYS been on time, good communicators, and fair with their pricing. Their work has always been top-notch and I have never had to call them back for any repair or re-pipe they performed. Recently in 10/2017, Bo and crew took care of a re-pipe for me and I really appreciated the job they did and the small extras they did without even asking or charging me since I live out of town. For example, my water heater had leaked and damaged a small portion of the interior wall inside the garage, so rather than just replacing the water heater and ignoring the damage they went the extra mile and installed a piece of RFP sheeting to cover the damage and protect the wall in the future. I really appreciate the care these guys take, their attention to detail, and overall professionalism. GREAT COMPANY!

Joanna M.

9/23/2019

Very helpful!

We needed our washer and gas dryer moved from our old home to our new home. They were able to move it for us and install it very quickly. The owner was also very responsive with emails and was able to accommodate us on short notice.

Thank you!

Andrea M.

01/03/2022 12:00:00 SA

This is an update from my last review they sent a new guy out this time his name is Kyle he cleared all of the drains total confliction with the last guy said we had to get all new pipes Kyle did an amazing job I'm so excited everything is working great I totally recommend this man and there company thanks again.

Irvine W.

1/27/2021

Jeff (from the San Jose, CA office) was awesome
On time, with mask, tidy and professional and did a great job with our new water heater. Got to hear about his outdoors hobbies and chit chat a bit, cool guy for sure. It's really my pleasure to give him five stars!

Melissa M.

1/14/2015

Well, had them come out to look at my water heater and they were nice enough, tried a quick fix that ended up not working but they warned me that might be the case and if so then to call and they'd order this other part to fix it. Well I've called about a million times and left messages, called at different times, no answer or returned calls and it's been weeks. I guess they don't want or need business so I'd suggest taking yours elsewhere.

Angela T.

4/22/2022

Brandon was on time and did a quality job he assessed the problem gave honest price and fixed it immediately

Corinna R.

04/08/2022 12:00:00 SA

I have used other pluming companies before but never have I came across a plumbing company who came out quickly, explained everything to me so I could understand everything and gave me options. They showed compassion and treated me like I was a family member and fixed my leaking pipe quickly. They cleaned up after the mess also. I will never use another pluming company again. Honest plumber is hands down the best!!! Thank you all for helping me in my time of need!!

Casey H.

09/04/2018 12:00:00 SA

This is a horrible company ! They were dispatched thru Fidelity National Home Warranty to do some plumbing work to replace a bathroom fixture and shower divertor. The 1st technician came in and he said that he had to order some parts. Several weeks later when I called Honest Plumber they said that we are sorry but we had to fire that technician because he was incompetent! Next they send another technician who came in and took some pictures to order parts. That was about one month and half ago. I called Honest Plumbers to complain several times and finally I was able to talk to the receptionist. I gave her my service work no. and address and she had NO Records of my service. She said that she will call me back later after she finds more information but she never did !
Stay away from this company !

T.G H.

8/21/2020

If I can give them a minus I would. The are extremely rude and never follow up on there orders. DO NOT TRUST THEM!!!

Glenda W.

3/27/2023

Our bathtub faucet broke and I didn't know what to do because my husband was at work. When I turned the faucet off the water kept running. I called my husband and wanted me to call a plumber right away. I prayed and then called 5 plumbing companies , but everyone was busy except The Honest Plumber. The receptionist was very kind and said she will have someone within an hour. Within an hour they called me back and let me know the plumber was 5 mins away. Kyle was the honest plumber that came and helped. Kyle was very nice, professional and very attentive to what I needed done. He even drove to Lowe's so he can replace the whole faucet. I could not believe Kyle did that. Now my bathtub faucet is working and it matches my shower head. Thank you Kyle and The Honest Plumber. I highly recommend your company as fast, reliable, and very friendly.

Mary B.

10/05/2022 12:00:00 SA

these plumbers are great to work with! We had a complicated leak in our kitchen sink and they made sure we got the right person for the job. We had one guy come out and he fixed an interior leak and then sent Bo out to fix an exterior one. He came at a time that was super convenient for us and fixed the problem and even upgraded some obsolete hardware! He was here on time and Worked quickly and efficiently, cleaned up the mess and connected me with someone who can help me fix the drywall for a really good deal! I would 10/10 recommend them to anyone and will call them again in the future if need arises. Bo was great to work with and we are very grateful they were so swift to respond!

Tracy B.

5/27/2022

I highly recommend this company! Rick from Honest Plumber did the work and he was professional, courteous, speedy fast and did an awesome job! He replaced our bathtub valve and installed all new fixtures. Amazing job and very honest pricing.

Lucy L.

09/02/2015 12:00:00 SA

Great customer service from plumber Albert he came out last week and he was really helpful and nice he took care of the problem fast & knew exactly what he was doing I will call them again for any plumbing services I need in the near future.

LeeAnn Mitchell M.

1/21/2021

My home warrenty has sent Honest Plumber twice for a sink repair and a bathroom repair. Both times they arrived in the time range provided. The service person wore a mask, was knowledgable and completed the repair in a timely manner. When the work was done the area was clean and ready to use.

Derrick S.

10/24/2020

Mike was fantastic. Parts in hand to complete the repair and done in under an hour. Could not be happier with their service.

Hawaiian G.

3/23/2020

This company is a pain, plumber didn't show up with in the appointment window. Showed up late. Once he got there he was rude, ended up breaking a dish and saying it fell off the counter, left trash and a mess. Not only that we have needed them to come out and they are being extremely rude. I guess technicians don't have to knock on doors to see if anyone is home and whoever runs their office is incapable of answering a phone.

Carol A.

02/10/2021 12:00:00 SA

I am still waiting for advice. I emailed a list of the parts I thought I needed for constant hot water and water conditioning. They sent two technicians out promptly. The technicians took pictures of all the equipment and locations where I wanted the equipment installed. The technicians seemed to know what they were doing. But now The Honest Plumber wants to send a supervisor out. It is a waste of everyone's time. Are they going to charge me for sending out 3 people before anything gets done? They have the pictures, they have the written list of parts I showed them, and all they need to do is call me and tell what else I need. The management seems disorganized. I can't even say they are dishonest, because they haven't done anything.

Dennis G.

8/30/2017

Was assigned this company 2 times from Fidelity, 1st time for a toilet repair 3 days after moving into home no only did Fidelity deny claim. even after I paid for repair they forgot to complete job until I called them back. 2nd time water heater, they first try to sell you an upgrade and tell you how much it is going to cost before contacting insurance company (shady)and then tell you its going to be a week before they can fix, I requested break down on repairs and as of today 08.30.17 I still have not received, spoke with lady twice at Honest Plummer and was told it would be mail. Bottom line that is the reason I canceled my Fidelity warranty cannot deal with a vendor that's not Honest. Fidelity check your vendors, I have purchased a new home warranty since then.

Danielle S.

7/28/2020

They were amazing, they came out to do a free estimate within an hour of speaking with them. Bo Installed a new gas line the next day. They gave us a great price and were timely and very polite. I highly recommend their services!!!

CJ Q.

10/16/2017

Great service! They came in and installed new sinks for me with no problems at all. Everyone was very friendly and efficient. I'd definitely recommend them to anyone.

Jeff D.

05/11/2020 12:00:00 SA

Brandon came the same day I called. He was fast and friendly and got the job done!
Thanks!

Jennifer E.

10/03/2020 12:00:00 SA

The same guy came out three times over a four year period to replace my water heater pressure valve (T&P). After the 3rd trip, he FORGOT to re-connect the pipe, leaving it on the ground next to the water heater. The house regulator finally went out (probably the original problem they didn't look at?) and the water heater water flowed for 10 hours, at night, causing mud and water to flood my downstairs costing $40,000 in damages and loses. My insurance company was told Honest Plumber didn't have insurance (OMG) and couldn't pay through subrogation. That means the $2,000 deductible landed in my lap. When I called to discuss a request for them to pay my deductible, I was told the Owner is on vacation. The owner has never called and made NO attempt to help nor make it right for what happened. I will be going to small claims to get my deductible back for their negligence.

Armando A.

04/08/2021 12:00:00 SA

I had to use them through a home warranty to fix a shower plumbing issue and they gave me the runaround... TWICE. I wasted $150 to have them tell me they couldn't do anything and gave the most ridiculous reasons for the reason my shower wasn't working properly. I just had a brand new water heater installed a few months prior and they told me the reason why my shower wasn't running hot because my heater only heated the water for like 10 minutes!!!! Absolutely ridiculous! And to boot, my warranty company wouldn't cover the issue, so I had to call another plumber who actually knew what he was talking about and fixed the problem immediately!!! I really felt like I was scammed out of $150 when I could have just called an ACTUAL COMPETENT plumber to the job. I will never, ever use them again and I would stay away from them. Especially it's a home warranty service order. They will give you the run around!!!! Not recommended!

Jaden T.

05/12/2022 12:00:00 SA

Pricing was very fair. I believe the guy was management but was very cool. Even passed on info about RiverLakes ranch area and the pin hole leaks. 3 months later the local newspaper had a big article about the problem.It is rare to find a company that when they have you over a barrel they don't take advantage. Very fair business practices and aptly named.

Gabriel V.

10/04/2019 12:00:00 SA

Thank you Jimmy for installing our bathroom faucet a couple of weeks ago. He did a great job, and was very professional. The response time for honest Plummer was very good. I definitely would recommend them.

Amanda H.

3/22/2018

Great service from Jose. His communication was great, and he give up when I didn't answer his first call to say he was coming. He was friendly, helpful, and cleared my shower drain.

Fantastic service. I'd use them again.

Esteban M.

11/25/2020

Plumber came out and diagnosed the problem without looking or touching anything. Refused to hear what I was trying to tell him.