Roto-Rooter Plumbing, Drain & Water Cleanup

My sink drain was backed up pretty bad. I called Roto-Rooter on Easter Sunday and they came right out within 30 minutes. Matt Carroll did the work. It took him several hours to clean the line and also jet-watered the line as well. First let me say, the service was fast and efficient. I don't feel I was overcharged at all for the amount of time to complete the cleaning & repair. This is my second experience with Roto-Rooter and will use them again if need be. I highly recommend their service. And, they guarantee their work for a full year. Thanks, Matt for working so hard. We appreciate it very much.

Awesome, is how describe my experience with Roto-Rooter Restoration Service!  We had a leak from the upstairs bathroom into the downtown stairs laundry room.
Billy Jenkins and David, of Lancaster were able to find the leak quickly. They were very professional,  courteous, efficient and communicated each step of the process. My husband and I are extremely satisfied, and would definitely use their services again.

Please save your money and call someone else, this company is way expensive, the workers are unprofessionals, liars and they do a shitty work, I called them last week and I had a horrible experience.  Bryan was the technician that came by to fixed the leaking I had and he left the work unfinished. Maybe the company  it's NOT the problem, the problem is their dumb employees that don't have a proper training.  Please don't call them !!!

I called multiple times, I always just got put on hold and had to listen to their adverts. I never got to speak to anyone. This was over a two-day period. If you want customers, you should answer the phone.

I had a slow flushing toilet.  Technician took the toilet off and ran the junior machine down the toilet line.  When we flushed the toilet, it was just as bad as it was before.  After a couple of more flushing, he said that he thought it was the jets on the toilet itself and wanted to schedule a toilet replacement.  I declined.

Roto Rooter charged me $355 before diagnosing the clogged jets.  Now looking with a mirror, I can see calcium clogging in the jets.  So, hey Roto Rooter, why not diagnose the problem before charging me for something that didn't need fixing.  I just spent $355 on utter incompetence and now must fix the toilet anyway.  Not Happy.

To add insult to injure, the machine sprayed a line of sewage up my bathroom wall as he was pulling the snake out.  Not Happy.

I called Roto-Rooter for a molding issue that I THOUGHT I had, which wasn't the case.  Richard came by on time and at my earliest convenience and was very helpful and informative about my situation.  I would recommend this company for any plumbing needs.

Woke up to my mom who lives with me letting me know about water damage in the bathroom her and my sister share. After a quick Google search I realized this could be a leaking pipe in my wall. I called Roto-rooter right away due to their leak detection services. Joseph A. Showed up to my house much sooner then expected which was nice. He promptly troubleshooted and found out it was just water from my sister leaving the shower open when she takes a shower. He was very professional and courteous not to mention he didn't charge me for his time. He could've easily lied and tried to take advantage of me which has happened with other plumbers before but he was very honest which is rare nowadays. For this I will definitely be requesting him the next time I have any issues. Thank you Joseph!

Our kitchen flooded in the middle of the night on Saturday.  Richard H. arrived when he said he would and immediately started assessing the damage.  He walked us through the whole process from setting up the drying equipment to calling our insurance.  Great service and friendly.  The plumber came at the time promised within hours and fixed the leak.  Would recommend!

Matthew Carroll was the technician that came to my rescue today. He was very knowledgeable. Any question I had and I had plenty, he had a detailed answer for all my questions. He worked hard on my 2 toilets. He was super nice and professional. He deserves a raise for all the sweat he put in today on just me. I'm sure all his customers feel the same. The work these technicians do is like their doctors. There's so much work and detail in their jobs. You must be patient and smart and no your stuff and Matthew, was a super hero doctor today. What a great person. Thank you to Matthew and Roto-Rooter. 100 stars for Dr. Carroll.

Roro-Rooter has cancelled on me two days in a row always waiting until an hour before arrival to do so. I have no working kitchen sink and a bed ridden parent, so this is not okay. I don't understand how such a so-called established business has scheduling so bad that the customer is left with no provided service for what will be 4 days if you do show up Monday. First it was yesterday the 11th, then today the 12th and now it's Monday the 14th. This is really poor customer service!

Very fast and efficient service. Arrived within an hour of initial call. Service technician Billy was knowledgeable and explained all work done. Very pleased and would recommend for future service.

Richard responded to my request to fix a non-operable toilet water flow valve quickly as well as came out and fixed it within an hour of contact. I will call again for any future needs! Thank you Richard!

Was called out to fix a leak, in the process of discovery he plumber started to pull out the dishwasher and wound up breaking the fill valve solenoid completely off,now not just a slow leak, but a full on water flow.   Said they don't fix dishwashers, turned the the water valve almost most completely off, but not.
Then left , next day I called the office, they said they would return the call. Two days later no return  call, so called again,  and still no return call.
Long story short they won't fix it and they won't cover the cost of the value .
They came out to  solve a problem,  caused a bigger problem and then denied any responsibility or compensation, and wanted payment for making a small leak a full on gusher . Not happy at all.

I had a plumber that came in to assess Billy Jenkins. He was amazing. I had two of my building backing up and we just couldn't figure it out. My tenants were horrified. He came to inspect got together a plan and explained the plan to me step by Step. The got the job done the best they could on a holiday. Came back to finish it up in no time. Everything worked out I was happy, the tenants were happy. They acted fast and prevented us from having a lot more damages. The team was just amazing if I could give out more stars I would. Thank you requestRotoRooter for excellent service provided at midtown.

Called them with a plumbing problem (duh!) early in the morning. Took them less than 45 minutes to get on site and problem repaired within an hour. Nuff said.

AVOID AT ALL COSTS!!!
They sent a completely inexperienced plumber who openly admitted that he was learning as he was going (his name is Robert Guitierrez), and admitted that the only reason it took him three hours to replace a P-trap is because he was constantly making mistakes.
So, we paid $650 to install a P-trap and clear three drains.
He cleared two, and couldn't figure out how to clear the third. So he called his manager who promised to come out on 8/10/2020 to see what the problem was. Mr. Guiterrez then promised me that they would call on 8/10/2020 to set up an appointment time, and that the call-out fee would be waived.
No one called, no one came.
So, not only does this company employ completely inexpert wannabes who play at being plumber, they won't keep their word unless there's money involved.
I do not recommend this company unless you're comfortable having newbies practicing on your plumbing.

I would like to give a high review to Billy Jenkins for his professionalism and ability to get right to work to make sure myself as the customer is taken care of. Billy was very friendly as well and I would recommend him to anyone. Also, I appreciate his punctuality to be at my house which helped me to plan my day accordingly.

So my renters called and said carpet in master bedroom is soaking wet.  I figured it was coming from the guest bathroom bathtub because it on the other side of the wall where wet carpet was. I had prior problems with drain getting loose and leaking water so I made sure to tell the roto rooter technician Ben to check the tub drain.  He called me and left voicemail saying he checked drain and that's not the problem it's all dry under there and he has to knock down wall between bedroom and tub to find problem and it would be 1100$ to rip down wall and find issue and depending on issue it will be more.  I said I'll hold off and I went to house and took off panel and looked at tub drain and it was soaked under there and I turn on tub water and sure enough it's leaking.  So I go buy a $30 drain and fix it myself.  Then I called manager Brandon to telll him about experience and I even emailed him videos and copies of bens voicemails saying he checked drain and it's dry and he needs to rip in wall and will cost thousand. He offered to go to rental and double check my work but never went and never called me back.  I have videos, pictures and copies of voicemails showing technician was going to start ripping into walls and charging me thousands when issue was a $30 fix like I had told him and he lied to me.  SHADY PLACE DONT USE THEM

Our toilet flooded, in Techachapi. Called them out, did not snake it did other stuff and charged us 585.00 without fixing problem.  Said we needed $3500.00 worth of work.

Called another plumber who snaked it and fixed problem for $85.

Did not need any other work.

Total RIP off.
Don't use.

Needed a plumber to come same day in pine mountain and roto rooter was the only company of about 10 that I called that could accommodate. They sent their technician Eric who was GREAT! He was kind enough to wait for me to call my warranty to ensure that the services I needed were covered and they were which was an added bonus! He was fast, professional, and courteous. Highly recommend this company especially for those out in pine mountain where certain types of service can be limited.

Please always get a second opinion.  With a possible clogged sewer, I was given an estimate for $16000.  They couldn't even find the clean out!!  Second company fixed the problem for less than $3000.  Still costly but affordable.

I would like to thank Mark West for his amazing customer service. Mark has helped us out since this summer. I was converting our spare bedroom into a nursery as we were expecting our first child in November of this year. Along the way I noticed a leak. Mark made multiple trips and worked tirelessly to find the culprit of the leak. He climbed in the attic multiple times.  I called him multiple times and he answered every call and made time to come check on the leak. Eventually the leak was located and fixed and the nursery was completed. I should mention, yesterday I had an issue with my water heater. Mark came out fixed it with no issues and he was his usual polite and positive self. Roto rooter could only hope to have more employees like him. Hats off to you Mr. West. The Tittlemier's thank you for all of your hard work.

We have a pipe bust in the middle of the night. Rick and his team came out and promptly started to work. Kept us entirely in the loop. They never led us astray. Definitely would use them again.

Well...I'm back.  The same week the drain clogged the hot water heater went out !  Huge thanks to Eric and Alex...they came to my rescue and installed a new one.  Can't say enough about these guys...they worked professionally, quickly, and were just nice guys !  Thanks again, Roto-Rooter (and the boys).

Sonny was very polite and friendly and most of all, efficient.  We had a burst hot water line located in our attic  which caused a leak from the bedroom ceiling.  It was after office hours on Sunday and I was relieved that Sonny was available.  Thank you for a job well done.

Billy provided great service. He's professional and friendly. Definitely request Billy for your plumbing need!

Bid 14k for a job that was fixed by another company for a couple hundred and two hours. Yall are out for the money

Payed 300 dollars for them to open a pipe that didn't help solve the problem.
I feel ripped off. I called them back and told us because it wasn't guaranteed it would have worked they will not be coming back without paying extra.
Now we're 300 dollars short and our toilet isn't working.
The only positive thing is they were prompt and friendly.

If you live in the bakersfield area, I highly recommend Pistol Pete's Plumbing and Rooting. They will actually get the job done and they charge us half of what Roto-Rooter cost us. They are honest and will help you fix your problem.

Billy Jenkins was absolutely amazing! He was on time for my service request and answered every question I had for him. I used a different plumber before he came and wish I would have used Billy before losing my money to the other plumber. Very patient, friendly, and professional. I was very pleased with his service and will be recommending to others. Thank you Billy.

Nathan and Eric did a fantastic job on my clogged tolet. Got immediate service. I will differently use them again

Was expecting valuable work we paid our share up $680 + before add insurance was not as we need..we know with time pipes need be change in home up 25+ water was still issue less 6 months we have to used another plumber

Very unprofessional they came and made a mess in my bathroom refuse to come fix the problem will not  recommend this company at all

First off, Leo knows his stuff. The issue I hadn't wasn't quickly resolved. Suggestions were made to prevent this from happening. If any issues were to happen again, I'm requesting this man again.

Emailed them on a Sunday night to setup an appt. on Monday AM to deal with a rental house plumbing issue.  They replied that night and called the Tenant to schedule 1st thing Monday.  Monday AM, after they looked at the issue, called me and gave me a price.  A few hours later they called and asked a question about a spur line that seemed to have been abandoned.  They confirmed it was abandoned and dropped the price a 100.00.  I don't think other crews would have done that.  By noon the issue was fixed and everyone was happy.  
Would recommend the service.

Well not a good experience with this company. The actual work they did was ok but overpriced. The worst part was how they left everything after completion. Tore up
my patio to put in new piping and left my patio looking like crap!!! And a trip and fall risk by putting the clean out drain right down walk path to my back yard!!!

Billy at Royo-Rooter did a great job. We talked about the issue i was having and within 30 minutes he fixed the problem. He talked me through the process and even offered advice to not let this problem happen again in the future. I will absolutely recommend billy to my friends.

Matthew C. was our service technician. He was prompt, professional & took his time to determine the source of our issue. Highly recommend.