Best Leak Detection in Irving TX

Plumbing Issues? Yuck.  Finding someone to do it for you? Nice. Finding someone amazing to do it for you at a reasonable rate?  Double nice.  

MP and I recently bought a house and of course with a new house, comes new issues.  We needed to have some plumbing work done...some things had to be repaired under the house, our water heater wasn't to code (and really old), and little odds and ends.  

I have learned the hard way that you always get a few quotes when doing house work.  The first company I had out, quoted me over $2K for a new water heater and labor, and over $900 for the additional work.  Ridiculous. Rodgers?  Significantly less for a brand new, installed, to code water heater and about $400 for everything else.  Needless to say, I hired them on the spot.

Family owned company (which is always a plus with me), so honest and really knowledgeable.  We had one thing the home inspector said was an issue, Rodgers said it wasn't...that actually, it was quite common in homes.  Not to worry. Great!

Making the appt was easy and they were always on time! Stuck to their work and didn't take longer than was necessary to complete the tasks.

It was so nice to not worry about whether the job you're paying for, was done correctly by honest people...these guys are the real deal.

Great service from the initial call through completing the service. He showed up as promised, educated me while working, charged what he quoted, and went beyond the call of duty to deliver superior service. Hopefully, you don't have an emergency as he stays busy and it might be difficult to get an appointment. If you do get an appointment, you will never call anyone else for plumbing services.

And btw, the owner's name is Robert--not Darrel.

I had a toilet bowl that wouldn't fill and some loose hardware in my shower. They came out within an hour after I called. They send you texts to let you know that the tech is on his way with his name. They also do a very comprehensive follow up to make sure you are satisfied. The tech fully explained the problem, the cost, and the repair needed. The cost was fair. The lady who does the scheduling is very pleasant and helpful. Everything is automated so you know the company keeps up with technology.

Great company, I highly recommend! Had a shower head that broke and wouldn't shut off, they were out within 2 hours and had it fixed in 30 minutes. I'll definitely call them again with any other issues.

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

I chose AAA because of all the glowing reviews.  Unfortunately I had a very different experience.  

The good: easy to schedule on phone and they came on time.  2nd Tech did unclog the drain.
The bad: everything else.  Most notably - a near-miss on contracting for very expensive, and totally unnecessary repairs.

I initially tried to schedule them via their web, but got no response.  So after a couple of days, I called them, and was able to schedule service at that point.  They came when they were supposed to.  The tech got the auger out, and went to the cleanout on the side of the house.  After struggling with it for a while, he decided that the auger cable was too big to make it through the turns in the pipe.  So he got the small auger out of the truck, and ran it through.  It wasn't long enough to reach the clog.  He said we needed the MEDIUM auger, but he didn't have one.  OK - these things happen.  So he called, and arranged for another tech to come out later. The new tech brought out the medium auger a couple hours later.  He cleared the drain, but nothing came back on the head that would indicate what caused the clog.  He said the work was guaranteed for 6 months, but if they came back out, they'd recommend running a camera through the pipe to see what the real problem was.  And they'd do that for half the normal fee of $380.

A week later, and the drain is blocked again.  I call, get a tech scheduled, and again, he (Tech #2) comes on time.  He runs the auger again to clear the clog, and then runs the camera into the drain.  The camera is useless, as the display is solid black.  He doesn't have another camera, so he calls in to have another tech bring by another camera.  I wait about 45 minutes for the other tech to arrive, and they set up the new camera, and fish through the pipe.  He goes in probably 15 feet or so, and says There's the problem! you've got a belly in the pipe.  I ask him to explain, and he describes it as an area where the pipe has a low spot.

I asked why a low spot would cause a backup, since drain pipes commonly have traps (which are low spots by design).  These don't generally cause backups, as long as there's higher pipe upstream, and lower pipe downstream.  He made a weak attempt at explaining it.  I said I didn't understand, and he said he didn't know how to explain it any better than that.  I also pointed out that water WAS flowing through this belly.  He fed the camera further, and came to a spot where the pipe cross-section was a bit narrower, and he declares THAT'S the problem.  He tells me that my 50 year-old cast iron pipe has collapsed there, and that's why it keeps clogging.  

He gets out the Locator which he moves around above ground, to detect exactly where the camera head was - and therefore where the pipe was bad.  He says it's in the middle of our den floor, though he didn't seem to be able to find the exact location.  And he was yelling over to the other tech at various times to move the camera in or out of the pipe a few feet here and there, or turn on the locator. After failing to get a good location, we go back out to the cleanout so he can make sure the other tech had things set right, we see that the camera display has a bunch of text displayed over the picture, and they had no idea why, or how to turn that off.  So they fiddle with it, and eventually get that to go away.

By this time I'd had enough, as a result of the multiple problems with them having the wrong equipment, or bad equipment, or confusion on how to use the good equipment, compounded by his inability or unwillingness to explain what was going on.  While I still expected at that point that I needed major repairs, I just didn't have confidence in AAA to do them, do them right, etc.  So I calmly told him it was time to wrap things up.  I'd pay them the $190 for this service call but then we were done.  I decided to get a 2nd opinion from another plumber I'd worked with before.  The tech apologized several times, and while that was nice, it didn't change my mind.  He blamed it on the bad equipment they gave him, and I politely said I didn't care whose fault it was - it's all AAA. As he was leaving, he commented that some folks are hard to please, and then was obviously angry, slamming doors in his truck.  I wondered then if my decision had cost him a commission (some plumbing companies pay their plumbers commission for sales).

The other plumber came out, used his camera (for less than the $190 half-price AAA fee), and said my pipes were fine.  The narrowed areas are just where some sediment has built up.  The clogs were due to the fact that we had installed a new (low-flow) toilet a few months ago.  The low-flow toilet, coupled with using Charmin in old cast iron pipes (with lots of rough spots inside) commonly causes clogs.  So the fix, rather than expensive tunneling under our slab and replacing pipes, is to change toilet paper to one that dissolves better.

The owner, Blue, was quick to respond on yelp and based on their reviews I hired them. Brian came by my house this morning and took a look at my tankless water heater which had a small leak from the cold water valve. He gave me an honest assessment and gave me a fair price for the repair. He also looked at our bathroom sink because the faucet had low water pressure. He was able to repair the aerator and the water pressure was great. He didn't charge me for the assessment or  the repair he did on the sink. He is a stand up guy. I highly recommend them for any plumbing issues.

During the Texas winter fiasco, we had a busted water pipe. I called several plumbers but all were already booked until the following week. Plumbing 101 of DFW answered my call, said they could come over the next day and give me an estimate. That day they identified the problem and fixed it. We are grateful they could come out as quickly as they did. They were very professional and courteous despite the volume of calls they were receiving and late evenings they were working. Thank you!

They were awesome,they came 20 minutes early & were very professional & quick call them for your all plumbing needs!

My late mother-in- law used Smith Plumbing for many years. My son moved into her house and was having problems with the drain in the kitchen and laundry area. A person from Smith told him he would need to remove the concrete in the garage so they could replace the drain. I did not feel comfortable with this so I got a second opinion from my plumber. He told us Smith had given my son the WRONG information. If my son had dug the hole in the garage we would have had a real mess. I will never use Smith again. Not only did they give incorrect information, but they did not seem to do the work.

If I could give no stars I would. There communication is lacking. When asking for pricing, they apparently gave me the wrong rate and then later when I questioned about the charges they stated, You got a deal. Michael is not personable at all. When I asked for clarifying questions, he asked retorical questions like, If I had my apprentice there for 4 hours working on it and charged you for 4 hours does that make sense?.  I do not appreicate being spoken to like a child. I think it comes with customer service to EXPLAIN what your charges are and why. No need to get so defensive and be rude to your customers. I did not raise my voice at him, I even asked him to clarify things for me because it could be a miscommunication. Take the time to find other options. They were at my house for an hour and charge an additional 45 minutes of travel time. Their facility is 20-25 minutes from my place. I think if you plan to charge someone more than the original estimated amount discussed you should be able to communicate that to your customers.

We developed a leak under our kitchen sink and a good friend recommended Casto Leak. He came and fixed the leak leaving us satisfied that the problem had been resolved. Very nice people and they do good work. It was $99 for everything. I highly recommend this business!

Luis came out the same day I called and repaired our broken shower faucet.  Very professional work and a very nice guy. I highly recommend TLC.

I belong to the Silver Club of Comfort Experts. I called in the morn and a technician was there in the late afternoon.  How many companies will do that for you? He checked out the unit and was able to give me a quote. He was personable and knowledgeable. I highly recommend this company!

They called me back to see if they could help through the initial issues which I am impressed by. I didnt get any work done but its obvious they wanted to fix the problem and try and help me. I'd give them another chance in the future. Thanks Sara for calling me back and for your attention.

Rip off. Waste of time. Bait and switch. Wouldn't call them ever again. What else do you want to know?

They are quick to take your money but not quick to return your call if there is an issue.  I called to get my AC unit working and the cane out refilled the Freon but a few days later the unit started making weird noises and a leak began. I have been calling everyday and the only time I got a response I was told they were backed up so we scheduled for the next day and they no showed and when I called I got another we are backed up excuse. Then he had a friend reach out to me to say he could come and look at my AC unit but I needed to pay his service charge. So rather than dealing with an issue that a customer has they are blowing me off, avoiding my calls, and trying to pass me on to another company.