Best Drain Cleaning in Irving TX

this is the letter i sent to Rogers Plumbing today, after my service call this morning.

I had a service call this morning with your company.  I found you online, with a google search for bathtub drain repair and my zip code.

My service call was to remove and replace a bathtub drain that was corroded, with the cross hairs missing, that I could not remove myself.

Your two gentlemen arrived and there was an older gentlemen and a younger helper.

The two gentlemen were clean cut, and looked nice, got to work, and apparently the drain was so corroded that it was not coming out.  The older gentlemen left to call for another tech to come by with their tool, while the younger helper stayed inside and kept trying.

Here is where it gets interesting!!!  

I was sitting in my bedroom right by the bathroom and just letting them do their thing.  The older gentlemen left, but the younger helper kept working.  He didn't know I was right in the next room listening while looking at emails.  He was working so hard.  Groaning.  Trying.... Resting for a second.... trying again with all his might over and over and over and over.  For about 15 minutes.  Or longer.  He stayed with it even though it seemed impossible, and he was apparently putting a great amount of effort and energy to it.

Takeaway...   this young man, with no one watching (he thought) could have not tried so hard.  He could have taken a break.  He could have given up.  He could have doddled.  HE DIDN'T!  He kept trying very hard, knowing no one was watching, and he finally got it loose.  (I was silently praying that he did, so he would feel good, and my drain would be fixed.)

I work with and help manage building engineers in high rise buildings in my job.  They rarely work this hard!
I want to give this young man the highest praise possible for what I witnessed this morning.
I hope everyone in your company, including the ownership can read my letter.
This is the kind of thing that is really inspiring to see, and I am certain this young man will be successful in whatever he does.

Thank you for listening,

Darrel came out & repaired my underground water leak( which I dug up)& did an excellent job. The price however was very expensive $429 for 1 hour of work. I requested a quote on another item and it was 3  times what I thought it should be. Buyer beware!

Very good worker. Our service man was Tyler, and he came out quickly and got the job done efficiently. We had some leaking from our old toilet on the second floor, and it needed a new wax ring. Tyler led us through the process, letting us know at every step the cost of each procedure. He also let us know what it would cost to replace any parts that may be needed in the future. He fixed our problem easily, and was done in a jiffy. We will be calling this company for future repairs.

Juan is so nice. He got back to me with the different scenarios of my job right away and was so courteous. Definitely recommend!

Amazing professional and punctual! Extremely happy to recommend Queen to all of our neighbours and friends!

After doing my research online for a different plumber in the Dallas area after already working with 2 previous plumbers on the same troublesome toilet... I decided to give Professor Plumb a call shortly after 8 am today.  I spoke to Amanda who was extremely polite and professional.  Amanda had the service team to my house by 9 am!  They inspected and gave me my free quote on site.  I moved forward with replacing my toilet.  The quote was very competitive with what I see in the market, so pricing is fair as I saw it at that point.  They left and returned promptly with my new toilet to be installed.  Installation and removal of old toilet... all done, cleanly and professionally before lunch.  The entire team was a pleasure to work with and in that made the value of their work that much better.  So nice to have a to-do list such as replacing a toilet handled in a matter of hours from my initial call for info same day.  Highly recommend these guys.  Thank you

I notice that my brick wall below the  outside faucet always wet so I looked at Yelp for plumbers and found the plumber. After talk to him on the phone he knows exactly the problem.  He is very upfront about cost and give me 2 possible options and will not know until he inspect it. He send 2 guys immediately and they found that they can fixed the problem with cheaper option.  
I want to recommend this company.  They are nice, very professional and knowledgeable.  I feel that they are really looking out for customer best interest.  Thank you so much.

Always had great customer service with this company. Competitive prices too. They performed a very thorough tune up and let me know what parts are aging and may need replacing soon. The technician also showed me estimates for the repairs.

This is in regards to a rental property that my dad owns. He responded to an ad in the mail with regards to getting an AC possibly replaced. When setting up the appointment, they gave us a time between 3-6pm on the scheduled date, and said that the technician would call us within 45 minutes before arrival time. But they never did.  My dad was waiting for the technician to call so that he could meet up with the technician and ask him to see what it would cost to put a new system in as well as any other questions. The technician showed up around 4pm at the condo without telling my dad and the technician told the tenant that a new AC was needed and just that it was old. No more information was given. Either way, the technician shouldn't have consulted with the tenant, he should have called my dad who is the unit owner. My dad is very unhappy with their service, and he was waiting for their call and never got it.

Service was not the problem. They did what I asked. I even refused some services and shortened the equipment rental they suggested from 5 days to 2 days and was still at the TOP of the estimate. The billing was not what I expected. I was given a misleading estimate. I also believe that I was over billed as they did not take 4 hours to remove water from a small 5x5 area in my office. Just make sure you watch, document and take time stamp pics at each step if possible to make sure they don't tack extra hours on to your bill. It's your word against the techs so you will lose that battle with out proof.

Fixed a water main break in front of my house behind the meter and did I'd fast, reasonable, and were great to deal with.

During the Texas winter fiasco, we had a busted water pipe. I called several plumbers but all were already booked until the following week. Plumbing 101 of DFW answered my call, said they could come over the next day and give me an estimate. That day they identified the problem and fixed it. We are grateful they could come out as quickly as they did. They were very professional and courteous despite the volume of calls they were receiving and late evenings they were working. Thank you!

Unclogged a kitchen sink with a backup far down the line. Even replaced our PVC under the sink. Same day service. A little expensive, but very professional and communicates well.

Best pluming experience I've ever had. The plumber(Juan) was friendly,  honest and on time. I would strongly recommend you use this company. From the receptionist to the person that called to let me know when the plumber would be here to the plumber himself, everything went off without any issues and problem solved!

Luckily found MLP after 2 other plumbers did not return the after-hour emergency message I left.  Thank goodness!  Had a major leak on the outside of the house, spewing water.  Since it was so late, the owner came out just to stop the water and see what would be needed to fix the issue the next day.  The issue was fixed the next day and very reasonably priced.  We also called them again to help with a gas leak.  The crew was amazing and found and repaired many more leaks than we thought we had.  DO NOT hesitate to make MLP a permanent contact for all plumbing needs!

This team did a great job after another plumbing company screwed up the installation of the tankless hot water heater. They were on time and did a professional job and cleaned up after. They answered all of my questions and made sure I was happy before they left. I would hire them again, great experience.

We developed a leak under our kitchen sink and a good friend recommended Casto Leak. He came and fixed the leak leaving us satisfied that the problem had been resolved. Very nice people and they do good work. It was $99 for everything. I highly recommend this business!

This company is a total ripoff.  Sonny Roberts is the owner and he came out to my property to look at two of my ac units.  One unit was freezing up.  He looked at it and said it needed 5-6 lbs of freon and that it might have a leak.  He was charging $80/lb of freon.  He said the leak is 90% of the time in the coil which he could not fix.  Also, I wanted to change my 4 ton unit to a 5 ton unit.  He said that wouldn't be possible without running more duct work.  I told him to do nothing and paid him his service charge of $49.  

I had another ac company come out today.  Looked at the ac that was freezing up.  He charged it up with 2 lbs of freon for $20/lb.  Also, he said I could upgrade from 4 to 5 ton unit no problem.  He said you can only go up one ton maximum.

Call Sonny Roberts if you want to get ripped off.  There is not a score low enough for a business like this

My kitchen sink was clogged so I went online requesting repairs from Roto-Rooter. NO RESPONSE...... I wonder if the company still exists. I don't understand how these repair shops operate but apparently they don't need my business.