Best Home Building in Indianapolis IN

This is a good company and Lucas, the person that provided my plumbing services, could not have been more professional.  I would recommend using this company and Lucas in particular.

Probably one of the most disappointing contractor services I have ever experienced. In theory, this idea is actually quite novel. Unfortunately Indiana residential has not mastered the process, the execution, or the customer service.  So, this is how it works. Most of the time Indy residential is contracted out by realtors who have work that needs to be done prior to closing on a home for their buyers. Indy residential comes out, gives them a quote and completes the work before closing. They also do contract work based on your needs if you call them and they will come out and give you a quote for the work. I've had a chance to experience both. First,my realtor told me how great the service was, so we contracted them to do some work before the closing on my new home. About 80% of the work was done correctly, the other 20% was either left undone, even though I paid for it, or done incorrectly.   Fast forward to this year, and only a few months later, that the caulk and seal on my shingles that they were supposed to take care of are now falling apart again.   I called Chris at Indy residential to come out and take a look, and they basically said that they could see on the work order that caulk was used, but have no record of what was actually done so basically I have no proof that it wasn't done correctly, and that they can't warrantee the work after the winter time. So, now I am out not only my money (they did refund a small portion-but not enough to cover the inadequate repair) and lucky me, I have to pay to have it redone The right way. Next, we had some issues with a broken pipe. We have them come out a couple of times to give us an estimate. They came out and then  sent us a quote that didn't encompass the work I needed and was totally different than when I ask for, so I asked him to come back out again. This finally happened to weeks later, and then I never ended up getting another estimate. Apparently my job wasn't big enough, or they are too busy. In this day and age, this process should not be so hard, workmanship should be right, and customer service should be a priority. I found none of these things through with Indiana residential. Unfortunately I will not be using their services, and if your realtor asks you to use the service, I would think hard and long before you do. Getting the work completed quickly is not always the best thing. Unfortunately I learned that the hard way.

As with most home repairs, our water heater went kaput week before last, just 24 hours before temps were to drop to single digits. Our HAC maintenance contract is with Williams Comfort Air, so we called, expecting nothing for the next few days/weekend and facing heating water on the stove.

Not only did Williams/Metzler & Hallam rep Austin arrive promptly the same day I called and assessed our needs (finding our 75-yr-old water lines needed replacing as well), he scheduled a team for the very next day!

Mike, Cody & Cameron arrived at the appointed time and got to work with little help from me (couldn't remember where the outside water line came into the house!) and my husband was at work. I was fully informed about the work to be done and a walk-through was conducted both before and after. For the next 10+ hours, they worked. I'm unsure when or if they took a lunch break. Except for cutting the old galvanized pipes, I didn't hear them. And when they left (having laid down dropcloths at the outset), there was no evidence they'd been there except for new, clean PEX lines and newly installed shutoff valves. Mike proudly walked through as the other crew members cleaned up, showing their work and all that was installed.

We had no idea how low our water pressure had become let alone how inefficient our water heater was performing. We cannot recommend Williams/Metzler & Hallam enough and are grateful for their promptness, efficiency and professionalism.

Flabbergasted.  They did not honor the scheduled appointment because it was no longer convenient for the technician.  Taking my business elsewhere.