Best Wiring Repair in Atlanta GA

TE installed two new AC units for us. Nick was the installer and he took the time to answer our questions. After the job everything was cleaned up so well that you'd never know we had a project at the house that day.

They were very responsive and quick to get back to me with all my questions. They went out of their way to get my plumbing fixed in a timely manner. I will be using them if I need help again.

Called for my A/C not running on Sunday. They arrived Monday morning on time at 8 a.m. Eric was a pleasure to work with. Informed me throughout the process. He took 2:30 hours to isolate the wiring (main) problem for the estimate. Eric also noticed a possible leak in my roof and brought that to my attention. You could not ask for a more honest company. Have used them in the past with the same type of attention to detail and honesty.

Our toilet was seeping and running off and on
. We called them and received a quick service call. Repairs were done in less than an hour and cost was reasonable. We will use them again !

Called Hammond services to perform a plumbing repair, the Technician  Rocky  showed up as promised very courteous. Completed the inspection gave a reasonable price, nice clean job. Will use them again

When our air conditioner went out we called several companies to get estimates on fixing the problem. Casteel was the only company available to come out the same day, so we went with them. Initially, we felt like it was a good decision, the reviews were good and the gentleman that came to the house was professional and on time. He searched out the problem and explained how he could fix it and exactly how much it would cost. He attempted to upsell us on a maintenance plan (while telling us that our unit was junk), but that's to be expected. He got the air running and we paid him exactly what he quoted us. Good experience thus far.

The problem was that the air went out again the very next day. We called, he came back out and re-investigated the problem. As it turned out, the part he installed on our perfectly good unit was actually the junk. The real issue we had is that not once did he, or anyone else, apologize for the inconvenience or the bad part/installation. My husband had to make a special hour-long trip home in order to meet him and even a small so sorry for the trouble would have gone a long way. He even left his shoe booties laying on our front steps when he left. It seems to me that exceptional customer service would warrant cleaning up after oneself and apologizing for a mistake regardless of whether the problem was poor installation or a bad part.

I'm not sure whether we'll use Casteel again...I guess we'll see if the problem is actually fixed.

Called this place in regards to changing a spicket or spout for my shower. Without seeing the problem he told me it could be 1400.00 for an issue behind the tile??? Sir the water does come out of the shower anymore. So, I went to Home Depot and bought another spout and screwed it back on myself. Cost me $8.00.

Cool Ray use to be a great company. I had my entire AC and heating system I nstalled by them 10 years. There service has gone out of control! The unit failed and they said they would be out between 2-6.  Didn't show up no call or nothing. They finally came, I needed a new motor $850. Called and said they would install next day between 2-6...I called at 7pm said would be there 30 more min....still waiting. The customer no service people were rude for me asking them . One hung up on me! I need a total new unit around 9 grand that will go to another company.

Edited 5/15/15 : As a result of my complaint, Cool Ray did get back to me and apologized and did offer me a 1/2 credit on my yearly plan. I do appreciate them reaching out and not ignoring a situation they clearly recognize as poor service. As a result I have adjusted my rating.

I bought a new house that I haven't moved into yet.  Called RS Andrews, I was quoted an appt time of 12pm to 3pm.  I know plumbers get busy so to give them the benefit of the doubt I took the entire day off just in case they could not get there within the hours allotted.  Not only did they not show up within the hours allotted but they didn't show up at ALL, they called 3 times to tell me that the plumber was on his way once at 2:30 and then at 4:30pm the next time at 5:21pm.  I firmly believe they kept telling me he was on his way so that I didn't call someone else to come out.  I could never reach anyone when I called during business hours and the only time I could reach someone was the 3rd party after hours dispatch who didn't know anything about the plumber's location.   I spent all day in a vacant house with no running water--waiting for a plumber that never showed up.  I wasted a day off.   Extremely disappointed with the fact they didn't hold up their end of the bargain.  Will never try them again.