Metz Plumbing & Sewer Lining

I recently had a sewer line replaced and I really appreciated the professionalism, friendliness and hard work of the entire Metz Plumbing team! Rob and Jenn Metz were always available for any questions or concerns that I had. They did a great job at getting the line replaced and being timely in doing so.

Earlier this year I received a notice from the Allegheny County Health Department stating that sewer water was seeping out of the hillside at the bottom of my lot. I called Metz Plumbing to come out and assess the situation, suspecting that the sewer line might be damaged and in need of repair or replacement. Rob came out to my property, looked things over, and recommended that I call a sewer cleaning company to clean and videotape the line, only after which he would be able to determine what might need to be done. There was no charge by him for this visit to my property.

I called A-1 Sewer, a company that specializes in sewer cleaning and videography. During their visit, the auger, inserted in a clean-out midway down the length of my lot, flew out of the hillside below, nearby a second clean-out that I never knew was part of my own line. The lower section of the  line, that connects the sewer lateral to the public main, had been removed, and the broken, disconnected leftover piece had been plugged with rocks and covered over with dirt.

Long story short: The Pittsburgh Department of Public Works, to support construction of new townhomes across the street from my lot, had just recently lowered and widened the roadway; Peoples-Gas and PGH2O participated in the project as well, rerouting their utility lines. It was self-evident that my sewer lateral had been damaged by one or more of these agencies and/or their sub-contractors, and the damage covered up by one or more of them in an effort to escape responsibility. I apprized the Allegheny County Health Department of this revelation, and that I was not responsible for the damage. The Allegheny County Health Department apprized me back that although I was not responsible for the damage, I was responsible for the repairs; I was advised by ACHD to have the repairs done ASAP, after which I could file a claim for reimbursement of my expense with the Public Works Department, Peoples-Gas. and PGH2O.

I called back to Metz Plumbing, and Rob returned to my property. He looked the situation over and reasoned that my sewer lateral was likely still connected out-of-sight below ground to the public main, and that the disconnected above-ground section of the lateral could be tied back in by replacing the missing mid-section. Rob provided me with a proposal to (1) dig down with hand shovels alongside the roadway until the below-ground section of the sewer lateral is discovered (2) reconnect the below-ground and above-ground sections of the lateral with new PVC pipe (3) coordinate the scope of repairs and the on-site inspection and sign-off with ACHD, and (4) backfill the trench with gravel.

Rob did this work for a fair price in a timely and professional manner. I recommend Metz Plumbing.

We had a leak in our clay/terra-cotta sewage system at our restaurant and Rob and his crew did an incredible job adding a liner system on our entire main line.  They kept things very clean seeing they had to enter the area through our kitchen to the limited access crawl space to the pipe.  They completed the job a day early, which was greatly appreciated so we could re-open and get back to business quickly with only one day closed for repairs and cleaning.  TOTALLY RECOMMEND METZ  and their prices are more than competitive, they are GREAT!

We also Metz for our annual back flow tests on the restaurant and other properties we own...

Out home owners wad giving us a hard time with our sewage repair. Metz wrote letters and communicated with them. They really went above and beyond!

I needed a toilet replaced, called my plumber. He said buy the toilet and he'll call to schedule the install. He never did. I called another plumber, got the answering service THREE times. Being up the creek without a commode I searched Yelp and found Metz Plumbing. I called and Jennifer answered, how novel having a real person in the firm answer the phone. It's so crazy it just might catch on. Well, I explained my issues- toilet install and laundry tub drain repair. They set a date, which I thought they were coming to scope out the job, give me a price, then schedule the work. They installed the toilet that day then gave me a price for the laundry tub repair. The repair was done in the next week. The toilet and laundry tub work fine. I'm glad I found Metz Plumbing on Yelp. I would call them again should the need arise.

Rob and his team did an excellent job on my new sewer liner.  They were very professional from start to finish.  Jenn is a great communicator and very knowledgable as well, which made the whole process go super smooth.  If you need a sewer liner, look no further!

We had the Metz team at our house this morning to look at a sewer drainage pipe below our basement floor. I was looking for a second opinion after another company told us that we needed to get the old piping out immediately. That meant jackhammering our foundation, tearing up our finished basement, and a TON of money.  All that after one, relatively small back up.
 
When I called Metz, they were friendly and professional, never once saying anything negative about any other plumbers that I mentioned.  They spent a lot of time with us at our house explaining our plumbing system to us and what might have caused the clog. While we do have old piping, they recommended against doing such a massive job after this one occurrence.  

That's right, instead of trying to book a big job, they gave us some suggestions to help prolong the life of the pipes that we have! Nonetheless, while they were there, I also asked for their estimate if we needed the work done in the future. They were much more reasonable than the bigger company that came in first. In the future, if we decide we need to have this job completed, or if we have any other plumbing needs in our house, we know who to call. This is how business should be done!

We had a small gas leak behind our dryer for months. We finally got around to calling a plumber and we chose Metz Plumbing based on Yelp reviews and proximity to our home. It was a great choice! Mr. Metz came two days later (it wasn't an emergency), right on time. He checked the problem out, and explained three possible options, and said the cheapest one would probably be sufficient - music to my ears! He was done within an hour and it only cost $85. We will definitely call again if we need a plumber.

Robert and Jennifer have done several jobs on our rentals!
Every year Robert does our backflow tests and Jennifer takes care of all paperwork. They have corrected large and small bath and laundry issues, and once completed a short-notice emergency sewer cleanout despite having some personal travel plans - I appreciated it!

Our next planned job together may be excavation and replacement of a house trap. We will continue to work with Metz for our plumbing and sewer needs!

I had a leak from my sewage system attached to the house. The pipe lowered and broke off of the existing pipe. I called a couple other places first and they said in a day or two. I found Metz on Yelp and had nothing but good reviews.

The lady called me back this morning. She was quick to return my call, nice and said between 10 AM - 2 PM. The guy came out and was nothing but professional. He assessed the issue, came up with 2 solutions, and I chose the better solution. He provided me some suggestions for putting the gravel back into the hole. He was very professional and helpful.

I will use these guys again. It's hard to find professional, and quick plumbers around.

So happy that I found Metz plumbing! Jennifer and Robert are outstanding. Robert showed up 10 mins early the first day when he came out to diagnose the problem. Had a crack in our sewer line and likely an old clogged trap. He and his wife sent me a quote, in writing, within 2 days. The other companies I contacted never even responded. She was incredibly helpful during negotiations with our insurance company. Scheduled the repairs for a month later. Crew showed up on time with equipment that was new and in great repair. The employees were knowledgable, kind and trustworthy. They worked incredibly hard over the two days they were at our house installing a trap in our front lawn and lining about 30' of pipe. The work was completed on schedule and they showed me pictures and videos of the line after it was completed. Very happy with everything. Would hire them again without hesitation.

Our home in located in Forest Hills and we got the unfortunate news tree roots broke our sewer line outside the home.  Just so happened to be under the 33 steps we have leading to our home.

I reached out to Metz Plumbing; I have to say this was the best experience I have ever received working with a contractor.  From the communication Jennifer and Rob provided upfront and through the process to the actual work being done the Metz team did what they said were going to do and was a breath of fresh air to deal with.
10 out of 10 stars!!!

I had a MASSIVE raw sewage backup in my basement. Trying to deal with a home warranty, I called 5 different plumbers to take care of the job. They either told me no, or that they would call me back--never returning my call. Metz Plumbing came out promptly and took care of the problem! They snaked my drain, cameraed it to find the bigger problem, AND EVEN CLEANED UP AND DISINFECTED THE MESS! They quickly diagnosed the problem and fixed it correctly! I'm thankful for honest companies like Metz Plumbing. I would recommend them to anyone!

I am so happy and, of course, relieved that my plumbing problem has been resolved!

I needed help, I called Metz plumbing and Jennifer answered.  She is very friendly, articulate and kind.  She answered my questions and quickly scheduled an appointment.

Rob arrived within the scheduled time frame - and also called beforehand, as I had requested. Rob was very polite, informative and, most importantly competent.  He was able to find a needed part for for my really old fixture and correct the leaking faucet.  

I am so happy, satisfied.  I will recommend Metz Plumbing to any friends, family and neighbors.

Thank you very much!!!

They took forever to come out and the lady on the phone was Extremely rude and unprofessional but the plumber that came out was very nice and helpful and did a great job.

Do Not Hire This Plumber.  Rob Metz of Metz Plumbing & Sewer Lining came to our home Friday, Feb. 12th to confirm we had a leak on the main water line coming into our house.  He surveyed inside and outside of the house and confirmed there was a leak and he could fix it.  A contract was signed Tuesday, February 16th and the repair would be made Friday the 19th.  He also advised us to hire American Leak Detection so the exact location of leak could be pinpointed.  We did hire this company.  However, they were not able to pinpoint the exact location of the leak only the area.  They also determined that we were losing 300-400 gallons per day and would turn off our water at the curb.  After all Rob was coming the following morning to make the repair.  We could handle being without water for 24 hours.  An hour before he was scheduled to start our job Rob called to cancel.  He had a host of reasons why he was cancelling but we later surmised it was because he NEVER NOTIFIED PA One Call in locating the underground utilities at the dig site.  His new time frame to start our job was February 24th.  Later that afternoon Rob called once again with another round of excuses and postponed our repair indefinitely. I was dumfounded.  He said he would now need the weekend to think about our job and would call us first thing Monday morning.  I reminded him we had a signed contract with him to repair our water main line that day and American Leak Detection had turned our water off.  Rob replied that turning the water back on was an easy two second fix.  He never showed to turn the water back on.
Monday morning came and went.  No call from Rob only an email from Jenn, his wife, asking if we hired another plumber.  Seems Monday morning Rob FINALLY decided to call PA One Call as to the location of the underground utilities.  At that point they notified him another plumber had already placed a ticket for our job site. Jenn's email stated that we should feel free to hire another plumber if we felt the need to do so and that is exactly what we did.
Metz Plumbing & Sewer Lining misrepresent themselves as a plumbing company handling all plumbing needs.  Seems sewer lines is their specialty and if that is the case then it should be stated as such.  We had a signed contract with him to find and repair the water main leak on Friday, February 19th.  He obviously had no intentions of honoring that contract and he left us stranded without water for (4) days. He also led us to believe he was coming Friday afternoon to turn the water on and never showed.  After all it is an easy two second fix.
For all the above mentioned reasons DO NOT HIRE Rob Metz to do your plumbing needs.  It has been our personal experience that Rob is not experienced in these matters and by no means is he professional.

We had sewage leaking inside and outside of our house. The whole line needed to be replaced, which was an extremely difficult job because our line is in an area of our property that is inaccessible to power equipment. I had a different company lined up to do the job but they quit returning phone calls at the last minute. The water company actually called Metz because of his reputation for doing good work with them. (Side note: if you have the additional insurance on your water and sewer lines through the water company, you can request Metz to do the work when you call in your claim.)

Metz and his crew took care of everything. His communication through the whole process was top notch. He told us exactly what to expect for every step of the process. He also gave us a few phrases to use and phrases to avoid in order to put in a home owner's claim on part of the work. He and his guys were all great people. They were all courteous, positive, and hard-working. The work they did was outstanding. Robert wouldn't leave until he was sure that I was happy with the work and didn't have any questions. I will not hesitate to use them again if I need a plumber.

I highly recommend Metz Plumbing and would definitely use them again in the future. They were extremely prompt and professional. Everyone I came in contact with was friendly, caring and concerned about our needs. They were up front and transparent about costs. There were no hidden fees.  Jen told me when they would arrive. They were there on time and completed the work as scheduled. Overall a great experience during what was a very stressful situation. I only regret that I can only give them five stars!

Our toilet backed up yesterday morning.  Today I called these guys and they had a plumber here within 30 minutes of my call!  That NEVER happens!!  Our simple clogged toilet turned into a major plumbing problem due to the way our sewer line was put in years ago but the Metz men kept on working.  They were on our roof in the pouring rain to snake out the drain through the vent pipe, they were in our basement trying to break a 60 year old trap free and in the bathroom going through the toilet.  They kept us updated on every step of what they were doing, what the next steps would be, gave us advice and asked our permission.  The clog would NOT budge but they kept at it and finally broke it free.  Due to the clog, there was water damage to our game room (not caused by them) and they had the name of a restoration company, spoke to them for us to tell them exactly what happend, walked us through the insurance claim process AND the bill was ridiculously reasonable!!  I can tell you; these will be the only plumber I ever call in the future!  I can't say enough about how appreciative we are to their team!!

Spring has sprung!  And so did the leaks on the valves to our garden hoses!  Bob arrived as promised - prompt and professional.  He explained that I had more than one option for the repairs and talked me through the pros and cons.  Both repairs were completed in less than an hour.