Lucas Ltd

We woke up to a broken pipe in our downstairs bathroom at 6:30 am this morning.  I called Lucas plumbing immediately and to my relief they were out at our house by 7am. In today's society a quick response is hard to come by and appreciated. The two technicians, Christian and Roni were very personable and professional. They fixed the pipe in the downstairs bathroom and also installed a new faucet in our upstairs bathroom after that. They were done the job and left at 9:45. Problem solved allowing us to get on with our day, rather then waiting hours for another plumber. I was more then satisfied with the price for the excellent service we received. I don't shop around in an emergency and the price was more then reasonable. This is the third time I've had Lucas out here. All three times I was completely satisfied with Lucas's service and impressed by Lucas quick response time, personable professional employees and having the job done right. You need a professional call Lucas. I highly recommend them.

Had them out to do some small work, replacing 2 faucet handles with levers, and replacing inner workings on two bathroom sinks, plus removing a drain clog. 3 hours, which should have taken half that, and $1,200 later they were gone. Outrageously high pricing. Will not use again.

First time using (hopefully won't need to again soon, but now I know who to use). They were able to come just a few hours after calling and remedied the problem in minutes. Pricing was very affordable and the services performed were well explained. Great service!

Seriously, folks.  No fun having an emergency plumbing problem.  But it helps greatly to know about a long-established, reputable plumbing company that has bailed you out (yes!) in the past.
Brandon from Lucas Plumbing did a great job on an old burst drain pipe.  Replaced an extended segment   Just beautiful work.  Good guy to work with.  Perfect cleanup of a lot of old stuff.
Highly recommend.

I recently have two emergency issues, one is the toilet leaking and another is waterline burst. Lucas had the fast response and helped me solve all the problems. Reasonable price and friendly staff, Steve is a really nice technician and did a really good job. Highly recommended!

Called Lucas Plumbing to come out for a few small jobs in our house - they scheduled me for the next day.  I was told they would come prepared with shoe coverings and most importantly - masks.

When they arrived, they both had useless cloth masks around their necks and one did not have shoe coverings.  I first gave him shoe coverings and he looks at them with an attitude, saying they're not going to fit.  Then I asked him about masking up.  The one did, the one with the attitude reluctantly did as well, but only putting it half on.  I was getting a really strong d***khead vibe off this guy right off the bat.

I went and got two disposable medical grade masks and told them to use them rather than what they were wearing.  The man rolls his eyes, shakes his head and asks Do I really have to?.  I pointed out that I CLEARLY had two small children in the immediate area he could visibly see - one being a newborn - and we'd like to take precautions.  He snaps back I have asthma, to which I reply All the more reason to wear one, then.  At this point he saunters over to me like I'm asking him to suit-up in a clown outfit and dance for me - I say: You know what?  Leave.  Get the f*** out of here.  He huffs and saunters out like your loss.

The complete lack of respect when entering someone else's home is absolutely astounding.

Whoever this clown is - he is an absolute LIABILITY to this company.  I don't care what BS you choose to believe, but PLEASE WEAR A MASK.  

The owner of Lucas Plumbing has until 5PM today to call me and explain the behavior of their employee.

They say good things are worth waiting for.

Perhaps that wise person had plumbers in mind when he wrote this. Perhaps, not.  But, even with waiting a long time past the original window promised by the scheduler, ultimately, it was the quality of the work that counted most in the service industry.  Lucas had arranged with me to have someone at the house to fix a broken toilet between 8 and 10.  There was no way to know in advance that a one hour job would become a four hour slog.  They were courteous enough to call me twice to alert me to the circumstances, and offer to reschedule for next week.  The thought of going through the long weekend down a flusher with guests in the house was an unpleasant image.  I opted to wait it out.  

Brandon arrived with apologies and explanations, and a positive demeanor.  He got right to work diagnosing the problem and prescribing the cure.  He had the necessary parts, and even had to change one when the first did not satisfy him.  Soup to nuts, he was finished in just under an hour.  He had to replace all the parts inside the tank to make the system work properly.  

Plumbers aren't cheap.  This job came in just under two bills.  But, after I tried and failed to fix the problem last week, I considered the money well spent.  Truth be told, I should have called Lucas sooner and saved everyone a lot of stairs while this facility was down.

Lesson learned.

I try to support local, but I feel like I was taken advantage of here and the service was terrible. I will say that everyone that I interacted with was very nice especially the receptionist. I think her name was Pat.  I am not a troll and do not enjoy bad reviews, but I feel it is my duty to inform people. So I am just posting the facts:
1. $700 to install a toilet that I supplied including replacing a broken flange
2. They placed dirty toilet parts on my rug and it is stained
3. The supply line was incorrectly installed resulting in a slow leak that eventually was discovered when I had water dripping from a light in my basement
4. Person sent to replace the supply line parked in their truck in my driveway and was dripping oil

We recently called Lucas to fix a leak in our fridge water line. Never thought I'd have to call them 2 days later for emergency service. But yeah, our water heater decided to implode at 5 pm today, leaving us without hot water. With kids to wash, dishes to do and laundry to run, this was not good news.

Two hours later Lucas was in there removing the old unit and installing the new one. By 930 pm we were all set. They literally left the competition in the dust. Companies that I called at 5pm still hadn't returned my calls just as Lucas was wrapping up.

Pricing wasnt cheap, but it was fair, and the speed at which they did everything was impressive. Professionally executed job at a fair price. Gotta love it.

I am so incredibly please with Lucas Ltd and their plumbers on staff.  I have used them four or five times and each time I am left impressed with their professionalism.  Today was no exception, Greg was the plumber who installed a new faucet in our kitchen and even gave me some pointers on how to keep my drain clean and some garbage disposal 101 education.  Such a pleasant person and company to deal with.

Fantastic organization run by people with the highest integrity!   We have used Lucas for years and they are fair, honest, and knowledgeable.   We just had them out to help us with a hot water issue.  They explained the situation and fixed the problem in no time at all.  I would recommend Lucas to anyone who asks.

I had an excellent experience with Lucas today.  Greg was on time and fixed a leak in our sink, replaced the garbage disposal, along with repair to existing pipe in the basement where the leak was dripping water on my basement ceiling.  The work is of a very high quality.  While it seemed a little on the pricey side (though not overly pricey), I prefer to pay for quality.  If you want trusted, high quality plumbing work, Lucas should be on your list to call.

We were charged $650 to replace a garbage disposal.  Amazon's price and other sellers charge around $300 for the disposal we got. Labor then would be $350 for an hour's work on the disposal.  There were no complications. It was not a weekend, after hours or a holiday. Other work done in the house was a separate charge. Receptionists and plumber were nice.  The owner was not.  Reasonable requests on our part were not received well.  He said it was his flat rate that he charges for this disposal and his plumber. He refused a breakdown of the bill.  He insisted it was a fair price in Newtown for his work.

The Good: If you are in real need to have your plumbing issue fixed promptly this company has a large fleet of trucks and they are pretty quick and reliable.  

TheBad: If you are looking for things like updating your bathroom or getting toilets or faucets installed I would schedule the work with another plumbing company.
They are at very expensive with their job pricing and on top of that will nickel and dime the heck out of you. They also make your job seem really hard to do so that when you get the bill it's not that bad. Trust me it is!  I had them at my home for about an hour to move a shower drain a few inches and had a $317 bill. I have other plumbing work to complete and will definitely be using another plumbing company for my future work.

My first post about this company although I've been fortunate enough to do business with them over 15 years ago when I was a business owner in need of plumbing. Today we had a serious backup at my mother in laws home. They sent a plumber in less than 90 minutes, the communication from the first phone call until the plumber left was efficient,  personable and professional.  The plumber who came, Rich, was polite and an excellent communicator. He was clean and fastidious in his work and the cleanup. He solved our problem and answered my questions in a very professional manner. He left our home in immaculate condition after several hours of tedious work. This is why I called Lucas as my previous experience was EXACTLY like this one.  Lucas is the best plumbing service in Bucks County. You won't be sorry if you call.

just appreciate the great service and clean work they do for me.. I refer Lucas to all of my clients.

We have the good fortune to be clients of Joe Lucas and his team for 30 years, as had our home's previous owners. This house was built in 1740, and although the plumbing is more recent it is still a challenge with older pipes and systems. Throughout our years here we have come to rely on the expertise, efficiency and skill of everyone who has helped us repair or upgrade our plumbing or come to our rescue when a problem occurs. We have NEVER been let down or disappointed by their service, whether it be the usual plumbing maintenance or assistance with our very old well (the continuing source of water for this property.) I will also add that we have admired and respected the integrity and honesty of everyone we have dealt with in this company, which  comes from the top in the leadership of Mr. Joe Lucas. We recommend Lucas Ltd. highly with many years of their help and expertise in solving our problems and meeting our needs.

I called Lucas on Sunday 25, 2017 because I had low water pressure and I thought no hot water.  Steve was in my home for an hour and a half to find out what the problem was.  It was found that I had a well problem and I subsequently called my well company to fix the problem.   Steve had to rewrap my hot water heater with insulation, but did no repairs other than that. He charged me $390.00 for the above service.  I checked the charge with a friend in the business and was told that I paid TWICE the amount which should have been charged. I was given a yellow carbon copy of the bill which was illegible because of the hand writing. I called the owner, Joseph Lucas, explained that I could not read the bill and requested a legible itemized bill with what was done and the charge for each service provided. He was unable to do that and refused to comply with my request. I am a VERY long time customer, but now would NEVER recommend this company to others. They practice OUTRAGEOUS overcharging as has been described by others on this site! Don't be robbed, stay away! There are plenty of good and honest Plumbers locally.

Forget about the other. Mr. Lucas owns this company his name is on the trucks his name is his bond. they are the BEST. We use Steve the plumber is  the very best BUT if he is not available they are all GREAT. Nice doing business with a small business man instead of a chain. They do everything.
Ask about a veterans discount.
You will not be disappointed!!!!!!!!!!!!!!!!!!
Charlie B
Morrisville Pa

Lucus LTD was recommended to me from a friend and I had them come out to replace a kitchen faucet and drain and I couldn't have been happier. The guy who came out was very courteous and professional. I know someone mentioned they were expensive but I have had 3 other plumbers come out for quotes and Lucus LTD was about $20-$30/hr less then the others so I would say their rate is reasonable. I think I found my new plumber!

I've seen their red trucks all over town and decided to give them a call the morning after discovering the cold pipe to our hot water heater was leaking pretty badly. A friendly voice answered the phone at 7:30am and said they could send somebody right over. (They also said on their after-hours vmail that they'll return emergency phone calls 24/7 within 20 minutes - WOW!) Ours wasn't a true emergency since I was able to shut the water off further upstream to stop the leaking.

Alex, the tech from Lucas was on site by 8am and sized up the situation. He was very friendly, very informative, neat and quick to work. We both knew our old water heater was 21+ years old and I suspected it had finally met its demise, but Alex from Lucas Ltd assured me they don't try to sell unnecessary parts when not needed. He suggested trying to fix the leaking valve first and sweated a new valve in place and refilled the tank. Unfortunately, as I feared, the tank had indeed failed and continued to leak.

By noon he had a brand new (and larger! w00t!) tank installed and humming along perfectly. There was absolutely no sign that he was there - no mess, no footprints, no water - he left the area absolutely pristine, the heater looks like it has always been there and the new joins and valves look super clean with no bubblegum welds.

We are thrilled with our new water heater and also with Lucas Ltd and their customer service. We will definitely use them for all our future plumbing needs.

You get what you pay for and thats good because this place is definitely expensive. But when the time comes and you need a job done right, this place should be the choice. They will bill you for everything.

Great experience with Lucas this weekend.  Had a clogged main drain and called the emergency number. Got a response on a Sat morning in 20 minutes. It was fixed quickly and at a reasonable cost.

Unprofessional company. Contacted Lucas to come out and fix our toilet, they told us they could squeeze us in the next day. I said I was unsure, but to book us anyway and we would call them back if we did not need them. The woman on the phone assured us we had that time slot and said we would see them the next day. After they never showed up, we called them and asked them what the issue was. They said that we told them we were fixing the problem ourselves. We never told the woman on the phone that, and you would think they would be more understanding and offer up a remedy to make up for the miscommunication on their end. When we told the associate on the phone that wasn't the case, he said he wasn't coming and we didn't have an appointment. He did not attempt to resolve this issue or was even TRYING to be accomodating. He was extremely rude and unprofessional. You lost a customer who was willing to pay whatever(including your sky high prices) for this job and I told the woman on the phone we were going to inquire with the man who was supposed to come, for a remodel in our bathroom. Will not recommend this company to anyone.

We called Lucas sine our building maintenance recommended them. Unfortunately the 1st appointment was a mixup,I asked for a call 1/2 hr prior to arrival. Got a call from the tech he was there waiting. Guess I was gonna pay for that, after looking at hot water tank he charged $300 for an estimate.  After a few calls I was told I would only pay for the parts. They charged me $750 for 2 parts that cost them $225 & $ 20.
They are thieves.

I live just down the road from Lucas in Newtown, so I've use them a number of times.  Simple jobs, and their work has been fine.  Courteous efficient office staff and prompt work..  
More recently, I had a devil of a problem.  A cake of soap really gummed up my old toilet. I probably worsened the situation with a plunger before calling Lucas.  The soap could only be removed in sticky segments.  The initial service got the toilet up and running, but I had to ask for for additional work two weeks later when it began acting up again.
Jorge (a different plumber) was particularly diligient and a bit o a plumbing detective regarding how this could have happened.  A few weeks later, still works great.
No hassle and no additional charge for the return visits.  Outstanding business service.

Great service and friendly staff.  I called and talked to a friendly and accommodating scheduler.  The mechanic that came out did a great job on our leaking pipe.  I highly recommend this company.

Love these guys...always timely, professional and they leave you with the assurance that everything is handled and going to be fine. I would recommend them to ANYONE who has plumbing issues.

Arrived on schedule.  Good efficient diagnosis - proper fix at a fair price. What else would you want?

I was very pleased with my experience with Lucas.  They were on time, reasonably priced and knowledgeable.  My plumber, George, spent a lot of time looking at all of our plumbing issues and made reasonable recommendations.  In fact, he actually offered to spend more time looking at our basement plumbing, since he had to charge me for a service visit anyway and wanted me to get my money's worth!  (Of course, when he came the problem we called about had seemed to resolve itself on its own.)  We plan to hire them again to install new toilets for us.

Wonderful service!!! I had an emergency and called them after hours: they called back quickly, showed up promptly, and fixed the problem professionally!!! Steve was very courteous. Now they have a lifelong customer!!!

On time, friendly and solid reliable work.

What else can you ask for from a plumber?

This was a service call that shows why plumbers have the reputation they have.  I had a toilet that needed repair.  I replaced everything but could not get everything back together correctly as the inflow tube needed to be changed.  I had used this plumber before and called them since I had guests coming and needed someone quickly.  Lesson 1: Just because they come quickly, doesn't mean you should use them.  The plumber, who charged $160/hour, said he had to take everything apart and put it back together.  He did and it still leaked.  He said there was no crack in the tank but he didn't know why it leaked and I could spend another $160 and try to find the leak or get a new toilet.  $750 later, I had a new toilet, even though there seemed to be no reason that he couldn't put everything together so it didn't leak.  Lesson 2:  Don't call this plumber if you need to get something done right away.  Basically, a simple toilet repair turned into a major project all because this high priced plumber couldn't figure out why the tank was leaking out the bottom despite his claim that he couldn't find any crack in the tank!