Hruska Plumbing

If you have money to flush away call them!!  Most unprofessional people ever!!  I recently had a water tank that was covered under warranty go on a Friday evening, on Monday Jeff came out and quoted me a price of $175.00 for a hull, he states he had to go to Monroeville to get.  The next day 3 men show up to install 1 water heater and tell me I owe $575.00.  I said Jeff said it would only cost 175.  That's when they said well we upgraded the tank and there is a charge for installation and we did extra work.  Which was never discussed with me.  When I spoke to Jeff that next day he agreed that they should have come talk to me, the homeowner, before doing anything extra and they would be reprimanded .  So I paid the money and was going to chalk it up as a bad experience until I get to work on Monday only to find that Jeff's mother had come into my office saying to the girls are you that girl that started all the trouble and how her son drove to Monroeville!!  WHO DOES THIS???????   Please don't use them unless like I said above you have money to throw away!!!!   VERY UNPROFESSIONAL COMPANY. And this was under warranty????

love it so much Thay answered the call so fast the secretary was so nice they showed up to my house so fast

If I could give Hruska Plumbing 0 stars I would. In early October of 2022, I decided to replace the 15 year old hot water tank in my home. It wasn't an emergency so I got several estimates from local plumbers. Hruska's price was great so I contacted them and spoke with Brad, who is one of the owners...we discussed a timeline and I was told a project like mine was usually a one day installation, which was perfect...EXCEPT THAT DAY NEVER HAPPENED! I had read about other customers (and potential customers) experiencing a lack of  communication with this company, but I decided to move forward anyway. WHAT A HUGE MISTAKE!  I quickly realized what others said was accurate. My phone calls to the office were rarely returned. The easiest way to talk to the Brad was via FB messenger, and even that wasn't a sure thing.  It one excuse after another...an emergency at a school, coworkers were sick with COVID, a heating emergency for an elderly woman, family illnesses...all of which I was sympathetic to and understood. BUT, every time I contacted Brad for an update on my install, I never received a return call (though I had been told SEVERAL times I would be called). After the COVID illnesses at the company Brad even expressed they were backed up with work and how they were losing money, which is why I couldn't comprehend the lack of communication about a $1400+ job. FINALLY my patience gave out and on 12/9/2022, I sent Brad a message via Facebook (again, this was the most reliable way to contact him) and told him I was done with his lack of professionalism and would be finding another contractor, which I did immediately. The new contractor has been very communicative with me and my project is scheduled to be done 1/5/2023!  BOTTOM LINE...BELIEVE THE REVIEWS!!

Old HVAC unit stopped blowing cold air; I noticed this on a particularly hot day in late May. I reached out to Hruska on May 29, and received a callback right away. A day or so later, they sent someone to assess the problem. Recommended replacement, which didn't really surprise me as the unit was 23 years old. They quoted me a price for replacement and I let them know I'd talked to my warranty company, which I did and then called back to schedule the installation of the new unit. When I didn't hear back, I called again a couple days later and left a message at the main office. Finally received a call back a few days later. Scheduled the install on Thursday, June 13, so I arranged to work from home. He called me in the morning because it was raining to say they couldn't install in the rain and would have to play it by ear and he'd be in touch. The rain stopped around 10:30. Didn't hear from him the rest of the day. Or the next, or the day after that.

I call a couple more times and leave messages, literally saying I hope I don't get forgotten. I also tell them I'm off the upcoming Friday and Monday so that would be great for me. Finally get a call back a week after the original install was scheduled. I was in a meeting but stepped out to take the call and he asked if Saturday would work. Great, I say, before remembering that Saturday was the one day I was NOT going to be at home as I had plans with a friend from out of town. I call back to let him know that Friday or Monday WOULD work, and his response is, we typically do installs on Saturdays. Really? When you originally scheduled my install on a Thursday? Anyway... he tells me he'll call me Monday morning and we'll see what we can do.

Never heard from him again. I gave up and went with someone else.

Unacceptable. I get that people are busy, and it's a busy season and the rain is making things difficult. But you don't just blow people off. Never even offered an apology.