Greater Pittsburgh Plumbing, Heating & Cooling

I'm very happy with this business!   Kelsey answered the phone, and was polite, professional and helpful in scheduling.  The technician came out and was honest, friendly and was able to fix my problem.  Outstanding service!

Last week we came home to a pipe leaking in our basement. Our warranty company took days to come out and after all that time said it wouldn't even be covered. They quoted us thousands of dollars out of pocket to fix it. After they left, we called Greater Pittsburgh Plumbing for a second opinion. I worked with Kelsey and she had someone at our house the same day. They fixed our leak for a fraction of what the other company quoted us. The two guys that came were professional, courteous and went above and beyond even helping us with our garbage disposal as well before leaving. We will without a doubt be using this company again with any future plumbing needs!

I had a dye test done 3/5/2021. Storm drain were not included.The French drain from another company was wrong. So I immediately failed test. This company wrote me a estimate to redo the French drains and was told they would do the rest of the test when they come back for neighbors house and/or corrected drains. I have no test results in hand only $3600 estimate.I also called days after because the dye was still in downspout. I was concerned about something was blocking lines.In order to find out if something needed snaked. I was not given an estimate to snake the drain only a $49 or $59 service call charge that had to be paid up front.I may have agreed to service charge if it went to the price of work done. If I paid $100 last week and had nothing but a new French drain estimate and told the rest of the test is inconclusive. It would be done at a later date. I guess after paying $3600. No one have ever followed up to find out if problem was corrected to finish the part of the test I didn't received. I had a sump pump installed and the drain rerouted from the company that warrantied the original drain. Just put it this way. I lost $100 because I'm basically at starting point. No test results or rescheduling to complete the failed test.I do not pay $60 to be on someone's schedule to only find out there will only will be another estimate of $3600 plus a rough estimate of $250 on top of $60 to see why dye water haven't receded  No thank you.

Installed central air system 4 years ago has broke every year since installed had another company come and look at system was told they butchered whole job mismatched components that have to match installed wrong parts that don't work with refrigerant system uses spliced two different gauges of wire together to reach compressor supposedly coming to fix 2 days in a row of no show no call just saying they are on the way or guys should be there wouldn't recommend to my worse enemy

I was very satisfied with the plumber and this professional company. Our issue was resolved in less than an hour, on a cold weekend .  Will def. use them again !

Had water pouring out from our air conditioner and we had Lori come out to look and she fixed it and also cleaned our unit too!   She was awesome!!!  We will absolutely use them for all our heating and plumbing in the future!!!  Thank you, Lori!!!

The worst service I've ever had from any provider.  Derrick, the plumber they sent out, started complaining from the minute he pulled into the wrong driveway.  He complained the entire time he was here even though several times I told him that if he didn't want to do the job he was free to leave.  He pretended to snake my shower drain, but was unable to do so and rather than trying anything else, he left.  He charged me for the nothing he did. (Oh, he did break my plunger which I had to replace.)  He clearly did not know what he was doing.  He mentioned calling his boss for advice, and then said that he needed to get on to other jobs.  I paid the $59 booking fee plus $221 for Derrick to snake MAYBE 3 inches of the drain.  He left, and I was left with a shower drain that was worse than ever.  I'd really like to have my money back.  When I got a real plumber in here, it turns out my drain, trap and lines need to be replaced.  When Derrick walked in the door, he immediately said he could SMELL a hair clog - WHAT???  This company was recommended by my son who'd had a good experience with different employees, but now we are both telling everyone to stay away from this company.

Very quick response and come in with mask and gloves. Quickly find the clog site and finish the job clean and professional. Thank you

Stan came out within an hour on a Saturday to fix a problem with our water heater. He was friendly, efficient and got the job done quickly. Thank you!

I have used this company several times now, for various plumbing services. They are competent, professional and competitively priced. The office staff does their diligence to get the customer on the schedule and then the technicians show up as scheduled. They explain the process so that a lay person can understand. So glad they are in this area!

A very unprofessional operation. Had an appointment scheduled at 3:00, so I adjusted my work schedule, put in the necessary PTO, etc. That's perfectly fine.

I received a call at approximately 1:50 asking if I could bump up my appointment to 2:30 since the technician was done with his prior job earlier than expected and is in the immediate area. The lady who I spoke with, Kelsey, insisted on this change. I thought it was a little odd, but agreed. Since it takes me a half hour to get home, I had to postpone a meeting with some staff so I could rush to get home.

The technician never arrived. I called, and Kelsey said he should have arrived by now and put me on hold. I just wanted to make sure nothing was wrong with him like an accident or something along those lines. She got back on the line and stated that he actually went back to the prior job to fix something else without giving anyone a heads up. No phone call to the business or myself.

Not exactly a professional operation, so I recommend not using.

I had a very stressful conversation with Jackie, who takes calls.  She should make herself more aware of the history of a client / case before talking with them.   She tried to charge me a same day service emergency fee when I had already called the day before to schedule.  And the nature of the call was for warranty service on work performed in the past.  In the end Anthony came to the house the next morning and corrected the issues free of charge, as expected.  I believe the plumbers here are very competent, but the reception/customer service has room for improvement.

Cody at Greater Pittsburgh Plumbing did an excellent job!  Fixed the issue in an efficient manner and did a great job explaining everything.  He made sure everything worked properly with no leaks prior to leaving.  We have had no issues and are extremely pleased with the work he did!!

Absolutely incredible service. Best Plumbers in Pittsburgh hands down. They go above and beyond.

They are very responsive and reasonably priced. Good work and explain everything very well. They were also flexible to complete the work in a timely manner.

Amazing.  Another local plumber said they were going to charge us over $3k to jackhammer our basement to address a blockage.  Before moving forward we called Greater Pgh for an estimate and are so glad we did.  Stan came out and took a conservative approach to first attempt to snake the line.  Stan and his team were able to snake the line, remove the roots and place a liner all for a reasonable price.  The first plumber was clearly going to nickel and dime us and cause unnecessary work and damage to our home.  Stan and his team were able to get the work done within days.  The guys on the job were always respectful and courteous.  Could not recommend them highly enough.  Honest folks.

Best in the Burgh!!!! So much better prices then any other plumbing company! Awesome work! Recommend if u want honest work!!!

Based on recommendation of someone I trust, we hired Greater Pittsburgh Plumbing to install a sump pump.  While it's not been tested by a flood (yet), I think the work was very well done and I expect it to work once flood-tested.  Mike, who led the project, is really good.  He's clearly an expert at spec'ing and installing sump systems and he spec'd out the work.  And Blake and Nick who dug out the sump pit and installed the drain piping were also very good.  I'm happy with the work.  I think Mike is super and Blake and Nick were great.  I'd be happy to work with them again.

I would have given 5 stars if it weren't for three things about how their office/planning works.

(1) They sent out an electronic bid which I accepted and paid deposit online.  And then nothing...  Two weeks later, I called and said I accepted and paid and got email confirmation through their online system and was waiting to hear about planned work schedule.  They said, oh, we expected you to call us.  We'll go ahead and schedule you now.  And they gave me a work date and start time on that date.  Guess I lost two weeks not knowing to call to schedule right after accepting and paying electronically.

(2) I communicated the work date and start time to the tenant who made arrangements to work offsite while jack hammering was going on. Come the date+time no one showed up so I called Greater Pittsburgh Plumbing and they said, yeah, we can't get to you today, we think we can be there tomorrow 8am, but call us around 7:15am tomorrow to be sure.  When I called the second day, they said Not today but we think tomorrow.  I called each day at 7:15am for another 3-4 days, each day delaying another day and making new arrangements with the tenant.  After just under a week, they said they'd be out that day mid-day and they did indeed come mid-day.  The next morning, I got a text (at least I didn't have to call) from a crew member saying the crew had to go somewhere else that and couldn't work our job that day (I went through another reschedule with tenant that day).  The job was finished the third day, taking 1 1/2 days to complete.  My tenant grew (understandably) frustrated through this whole process.

(3) This is very minor, almost petty perhaps, but we paid $50 for an estimate and that wasn't credited back on a job was greater than $4K.  That's their practice, but it just felt wrong.

Because their work was good, I'd be willing to work through some of these hassles now that I know how their office+planning system works.  Was a bit painful learning these things on-the-fly, especially managing it all with a tenant.

Fabulous service!

They came out to do a winterization while I was out of town and the communication was incredible.  He got the house taken care of and even helped me get my indoor security camera plugged back in.  Truly a humanistic approach to service.  Highly trustworthy and I would definitely recommend!

Greater Pittsburgh Plumbing was very responsive, professional and thorough.  They were able to perform a dye test with short notice.  They completed the test when they said it would be done.

We had an immediate need for a plumber due to a leaking sewage pipe that was backing up into our basement.  GPP came out promptly and diagnosed the problem.  They really took the time to diagnose the issue and explain exactly what was happening so that I was completely comfortable with their approach.  It ended up being a 2 day job and the guys showed up early, did their work without need for supervision, and left a clean worksite.  Top marks all around.  They're my plumbers of choice.

Quick response to a sewer issue in my basement. They were professional and efficient in addressing and solving the problem. Couldn't have asked for anything more. They will be getting my business from now on.

I needed to confirm (right away) that the sewer line was intact for my buyers' home inspection report as their plumber had said he was not able to access the house trap and it would cost $3000 to dig it out and move it.  Stan came the same day and did a camera inspection (with no issues accessing the house trap) and confimed that the line was intact and in good working order.  A HUGE THANK YOU to Stan and Greater Pittsburgh Plumbing for being honest and kind, for fitting me in right away, and for saving me from being scammed out of thousands of dollars.  I will refer you to everyone I know!!!

Fantastic service, clear explanation of the services that were provided. I would highly recommend them!

This company was used by the buyers of our home for inspection and clean out. as you can imagine this is a high stress, need to be done in a timely manner situation.

Initial inspection was done where turbo cleanout and re-inspection was recommended these are the events that followed.

-Friday:  GPP (two employees) for turboclean followed by camera inspection. Verbally advised by gpp employee that the lines look good, only issue is slight pipe sinkage around 35 ft, stated to be a minor issue.
-Monday 11/1: Contacted company at 1pm for report and videos. Company stated that they would get them to us as soon as they could.
-Tuesday 11/2: Contacted company for videos and report. Company stated that they have 1-3 days to provide a report and video.
-Wednesday 11/3:
AM: Contacted company for videos and report. Company stated that we would have videos and reports by the end of the day.
PM: Company contacted us stating that they lost the video from Friday, it is corrupt and they cannot review the video and give a report. They will have Stan come out in the morning to re-camera/inspect the line.
Thursday 11/4:
AM: Company member other than Stan comes to camera inspect the line. States issues with line, does not expand but we'll take care of it. At this point I contacted GPP to speak with a manger to discuss the discrepancies between the verbal report we were given after the turbo cleaning vs today. The manager stated don't listen to him (employee that performed inspection), he doesn't review the video, Stan does. She was also aware that there was slight sinkage of the pipe at 35-38 feet but did not see anything else mentioned, she was aware of this issue, even without the video. She advised that she would call back prior to getting off for the afternoon at 2p, but did not call back.
PM: Stan calls to review video. States that there are issues with lines-does not go into detail. Stan states that he will write up a report. Videos sent at 7p, no report sent.
Friday 11/5: Estimate for large Amy emailed to us by the company. No report. When we contacted them for a report, we were emailed the report from the very first camera inspection of the line done with the buyers. Eventually, after calling back that day, we were sent a report.

We ended up paying for another inspection of the lines from another company because we could not trust the work done by GPP.

I would never recommend this company.

This company gets good reviews but don't be fooled. I called them when my tenant lost access to their toilet the day after Christmas. They charged me $150 to be there that night only to not show up until the next morning on 12/27. Then, the plumber told my tenant that it was too cold to make the repairs that night. When I called them back they said that their first opening was between 8 and 9 on Friday 12/30. The morning of 12/30 at about 10 AM my tenant called to say they hadn't arrived. I called the office to be told well, whoever told you it was an A.M. appointment shouldn't have said that. Great. So when are they coming? I have no way of knowing, he's all over the place (what am I dumb, doesn't the guy have a cell phone?). Then my husband called and they told him it would probably be mid-day. Didn't hear from anyone by 3:30 PM on the 30th, so I had to call them. He'll be there, he's running late on a job. The plumber then calls my husband, asks for the phone number of my tenant, then calls my tenant and says since they have running water he won't be there until Monday 1/2. (Turns out this was also false as the receptionist later informed me that they are closed Monday). One good thing is that they agreed to refund my deposit, but it has been a terrible experience overall. Classic case of they have you by the #$%$ so they don't care about your experience

Quick response and were able to easily complete a camera test after another company told us it would cost $6,000 to break open my basement floor to complete the same test.

We obtained Greater Pittsburgh Plumbing to do a sewer inspection. Dan the owner is an amazing and honest contractor. His level of knowledge is outstanding. Greater Pittsburgh Plumbing took the time to be thorough. It cost $99 for the inspection. Other competitors $300. We would recommend this company and use them again.

I scheduled my sewer cam inspection for a house I am buying, and scheduling was easy, about a week out, and they have the ability to bring water to the property (which we needed since the water was turned off).  The worker was a couple minutes late, but who isn't, and completed the inspection quickly and didn't have to use the water.  I received my report and video within the day, and the real kicker was they refunded me the extra fee for the water since they didn't have to use it!

Outstanding service.  Technician gave us several affordable options to fix our sewer.
Honest and upfront, neat and professional.  Don't waste your time calling other plumbers.
Make one call to Greater Pittsburgh Plumbing.

We had some freezing pipes this last winter and they came out at a better price, quicker respond time, and a friendlier staff thank 5 other plumbers we talked to! Totally recommend these guys!

We were charged an $89.00 emergency fee even though I said we could wait till the morning.  Toilet was leaking and plumber changed the wax ring and charged us $264.00 for that! (That wasn't even the problem, it's still leaking) Price gouge much???