GoTo Guys Handyman

We had a so-so experience with the Go-To Guys. About six months back they did a couple of hours of work for us, including installing a coat rack and mirror on solid masonry walls, but even after a couple of phone calls, they never returned the supplies for which I paid. I liked the idea of paying for little jobs by the hour, though, so I thought I'd give them a second chance and ask them about some work that we needed to have done to meet a home inspection contingency. After leaving two messages, they have yet to return my call.

I wanted to like this guy when he came over to talk about a small upgrade to the bathroom. Install new vanity/sink, medicine cabinet and light which I had on the premises.
We agreed on his hourly rate and a start date, unfortunately everything after that was very disagreeable. He no-showed me 3 times, always calling at the very last minute to cancel. His wife runs the office and was very unresponsive to my growing frustration. This has dragged on for months and when we last spoke she said she would call back with a new date but never did.
If you value reliability and trust, keep going past this guy.

DO NOT TRUST!

I hired Go To Guys to complete a number of improvements at my house. The first couple of weeks they were very responsive and Joe got involved in the supervision of the work. At some point only his son Sebastian and an apprentice would come, often at random times. Sometimes they would not show up to work. When we were closer to completion I pointed out a number of issues with their workmanship and all three Joe, Carolyne and Sebastian cut communication. They did not answer my phone calls, texts nor emails. They had been paid promptly and whenever I had raised any concern on site they would always agree to fix the issue and assured to take care of it. Eventually they left with those issues unresolved and the work unfinished.

Just to name a few:
- The drywall work did not look professionally done. Dents, bubbles, uneven surfaces, awful shadows everywhere.
- Inaccurate framing. They framed the opening for a closet too small and ended cutting the hollow core door without my consent. They must have free handed it because the cut does not look straight. To make matters worse the bi-fold door does not stay in the track.
They framed another door, a pocket door, but the framing is not plumbed, it bows and the door hits when closing. They left without installing the door hardware.
- The casing was not properly installed, it looks wavy as opposed to flat with the jamb. The mitered corners do not match, there are gaps. They left without finishing all the trim work.
- They did not replace a window that was within the scope of work.

I even had more work for them (that would have been paid in addition to the initial estimate), but I was left with an unfinished project days before having to move in to my new place. It was very unprofessional.
I would not hire them again, not just for their lack of proficiency, but because a company that walks away from a job without response cannot be trusted.

BEWARE!