Frew Plumbing Heating & Air Conditioning

I had a clogged drain and called for help.  They reponded that day!  The employee from Frew worked on the drain and communicated effectively.  He showed us what the issues were and explained what he was doing.  My husband hung around him and learned a lot.

Feeling flushed!!!
Edit. They did come and tried to replace my toilet base with a new one and using my existing tank. It was obvious it wasn't working after the owners son Adam had to keep playing with it and adjusting something in the tank and flushing at least 40 times. After he left I dropped tissue into the toilet and flushed. On two of three occasions there was little water exchange and the tissue remained in the bowl. I had to have him come back. This time with his tail between his legs he came strolling up to the door with the tank that went with the new base. The old one wasn't compatible. Did they think we wouldn't notice our commode was not working properly?  If I could give them a negative five give stars I would. And now the legal department from American Standard is involved because they are making slanderous and fraudulent claims that they were at fault. They had nothing to do with this. The neglect of the tech who put the snake in the toilet is. I could never recommend these cheapskates to anyone.

In October I paid $460 for Frew Plumbing to unclog a drain. I thought it was high but paid without complaint. Noticed afterward my toilet had three cracks inside where it narrows at the bottom as I scubbed to remove the scratches. After repeated calls the owner came and agreed it was cracked and it would be replaced. We'd even agree it would cost us about $85 to upgrade to a taller one. Calls again went unreturned after I let them know my ceramic floor tile is cracked just next to the toilet also as I hadn't seen it before. Fast forward a month... I just got a letter in the mail from them telling me to contact the manufacturer of the toilet. Defective?  Wasn't till a Frew plumber was here. Denying the snake in the toilet?  I have a witness!! Seriously???  An employee-only with the company a few weeks-attempted a quick fix by putting a snake down the toilet. When that didn't work he left and came back with a longer one. At that time he removed the toilet and was able to remove the clog that was at the elbow in the basement two floors below immediately. I'll be off to the magistrate first thing tomorrow but wanted to give everyone a heads up. I dont think they realized I am a bitch and I will not let this go. Picked the wrong lady!!

I am a new customer of Frew (Ohio River Blvd in Emsworth), and I cannot be happier with their service.  Recently, my husband and I had some sewage backup in our basement.  First, we called one of the big-name plumbers...BIG mistake!  We were given a quote of $7000 to dig up our basement and replace a sewer line-which they said we had to do. Luckily, we didn't sign them and I called Frew, recommended by a fellow plumber who could not do the job himself.  Spoke to the owner of Frew and he came to the house to check it himself, already questioning the work of this big-name company.  Anyway-long story short-thanks to the HONEST work of Frew, we saved at LEAST $7000 (bc I know big-name plumber would have told us we needed to repair something else), and turns out, we did not need to replace our sewer line after all!  If you want honest, professional, and personal service, call the guys at Frew.  Great team.   And the owner is still helping us in writing to the BBB about this big-name plumber.