Cuccaro Plumbing

Had Cuccaro come in to bid some work at our house.  Estimate seemed high so we tried another plumber.  Their estimate was $2000 below Cuccaro's.

I've used Cuccaro about 4 times. In all cases they were prompt, efficient and reasonably priced. And everyone I've dealt with has been a pleasure to work with. They're a great outfit and I highly recommend them.

I like to use local and family owned businesses.  Our longtime plumber retired so we're on the market again.  Curiously, Cuccaro's website has rave reviews.  Based on the poor quality of response I've had from them, I suspect they curate these and only post the ones from their satisfied customers.  They can curate their website--Yelp?  Not so much. I found it quite interesting to find that the recent positive Yelp reviews for their services are from 2019 and 2020.  Nothing current.  Hmmmm. I should have checked Yelp before trying to hire Cuccaro!

I filled in Cuccaro's online form over a month ago--received a fairly prompt reply and set up a time for someone to come and give us an estimate.  I've called, texted, emailed, left messages---to no avail.  Not even a --Sorry--we'll get back to you.  At the beginning of this week their receptionist actually answered the phone instead of it going to voice mail.  It's been a full TWO WEEKS since the guy came to look things over and 4 days since the receptionist said she'd get right back to me.  Still no estimate--and when I called the receptionist herself admitted she hadn't received anything from their estimator. I don't know if their work is any good or not--but they're sure lousy at customer care and support. So.not.prompt.   What is clear is their website is more hype than reality and if it's going to take them this long to give an estimate--I can't begin to imagine how long we'd have to wait to get one of their plumbers here. I know life can be difficult and there are often mitigating circumstances--but several weeks of waiting and not hearing anything whatsoever from Cuccaro is really unconscionable.  I'm not going to wait to find out what kind of work they do.  I've hired someone who's actually showing up and doing the work. I definitely DO NOT recommend Cuccaro!

I've worked with Cuccaro on several remodeling projects in the last 2 years--roughing in kitchens/baths, moving gas lines, trim outs, etc. Never had an issue with the quality of their work or with their timelines. Prices were reasonable for the amount of work they completed. Their administrative side seems a little clumsy at times, but I don't think it's enough to warrant taking away a star.

We used Cuccaro for our house back in 2011. This year we have had to replace almost everything they have done. They charge ridiculously high prices and fake their own customer reviews. DO NOT USE THIS SERVICE, unless you want someone telling you that you're out of your mind.

Easy to get in touch with, and the guy they sent was great! He was efficient and punctual, too. The price they quoted us was reasonable. We have used them 3 times now and will be using them again.