Christy Plumbing & Heating

If you like your house, don't call Christy's. Had a clogged drain in the second floor bathroom, called Christy's to fix. They came the next day, and were there about 1/2 hour, during which time, my husband had to reset the breaker, because oddly enough, the lights went out during the snaking of my pipe, actually now, we know, he put his equipment through my pipe and was snaking my wall. Not sure about damage to the electric, quite sure about the damage to my living room, since the drain leaked into it. Ceiling bubbled, walls are leaking, took 4 days to show, walls have bubbles of water, had to drill two holes to let water out of ceiling. Christy's now states even if they went through my pipe, it would be my problem because that would mean my pipe is old. Not so fast, why would I ever call a plumber, if when they damaged something, it would still be my fault? Wouldn't I just give it a try myself? Ridiculous! NEVER USE THESE PEOPLE!

Not pleased, at all, with Christy. We had them out in October to deal with a backed up basement drain. Charged over $200 for materials and labor. 2 weeks later we had the same issue. When calling to discuss, we were told that the owner of the company would call us back in 1-2 days. Another week went by....no call from owner. Finally got them to come back out today, and it cost ANOTHER $222. This was (supposedly) with the cost of the eel being waived. Different plumber out today....his response, well maybe the first guy wasn't as thorough.

So, overall experience? First plumber may not have been thorough enough, according to the second plumber. Owner will call you back today or tomorrow to discuss translates to no phone call, at all, until I call again the next week. And, of course, no guarantee on clearing drains. So, if the first guy's lack of thoroughness resulted in the job not being done right, that's unfortunate for the customer. Makes me wonder if TODAY'S plumber was thorough enough, or if we'll have a problem again in 2 weeks.

The best part? Their labor guarantee on the receipt reads, The labor charge as recorded here relative to the equipment serviced as noted, is guaranteed for a period of 30 days.

VERY disappointed, and will be sharing with friends and family.

I have used Christy for years and been satisfied, but I won't have them again. I was charged for 3 hours of labor at $98 an hour to change 2 bathroom faucet cartridges and to trouble shoot a garbage disposal. Not repair, just check. The technician was a a talker, not a worker.
Pat W

A neighbor was using Christy and I had a small valve repair that I thought any reliable plumber could handle. I called their number and despite having a service truck next door (and had to finish within a half hour as homeowner needed to leave)...Christy dispatched another truck..(they charge for drive time)...the plumber was nice, but instead of going right for the valve that needed replacement (note that I had the replacement part)..he started to disassemble the thermostat valve that mixes hot and cold water. I understand how the valves work..I can't Imagine someone who just leaves it to the professional to fix the problem. He also seemed not to have the right tools and revisited his truck (on my $ cost) more than one would think for a small job where they knew the issue, and I had the part. After accessing the valve in the wall which needed to be replaced..he didn't have the correct tool. He asked where the closest hardware store was and he would go buy the right tool and come back! I would be paying for his time to drive to hardware store (figure total time would be 45 minutes including time in store...which would make the part cost me $75 + part extra). I said no thanks and they billed me $128. They said that because it was a European valve they didn't have a mm socket. I guess they don't service homes with very well known and used plumbing fixtures. I paid their bill..but I will not call or recommend them.

We had used Christy Plumbing for many years but on the last project that they did for us they provided poor service at a high price and did not complete the repair. I had to go to Home Depot rent a snake and complete the repair myself. They also took the part we needed to reconnect the toilet and refused to return it. We had to buy parts that they took. We will never use them again. Find someone else!