5-Star Air

I was in town for a short amount of time but Dave helped me out with an appointment for an urgent plumbing situation involving an old toilet and sink at my in-laws' house. His associate, Dan, came out promptly and didn't give up! He figured out how to solve the problem that some other plumbers couldn't fix. In doing their due diligence with another issue we had (after the first issue was fixed we found there was a water pressure/regulator issue), Dan and Dave found a dangerous carbon monoxide leak in our furnace/water heater closet and fixed a severely broken flue pipe. Dan really went the extra mile. Dave and Dan are top notch and trustworthy people. They do a good job and they are honest and kind. I hate to think what could have happened if circumstances were even a little different. I would 100% recommend this business!

After 4 no show appointments by another plumber (without even calling to say they weren't going to show up), I found 5-Star Air through Yelp.  A few messages back and forth to outline what we needed (a new gas fireplace hooked up), we had an estimate, date and time established.  The serviceman showed up exactly within the window I was given, looked at the work to be done, quoted an exact price (by the way it was actually LESS than the estimate...that NEVER happens!) and got to work.  The tech was totally professional and knew exactly what needed to be done.  Few hours later we were enjoying our newly installed fireplace!  Great job and many thanks to 5-Star Air.  These guys are now our go to plumbers!!  Follow up:  the owner even called to be sure we were 100% satisfied with the job.
I'm not much of a review writer but trust me...if you find a good, reliable plumber you grab on to them and keep their number handy!

I had Dan and Dan install a new gas line for my pool heater and while Dan was here he identified some issues with plumbing that we proactively handled. I am glad to have found a company that is reliable and knows their stuff.

In the past six months, my furnace and AC and my tenant's AC have broken. I have worked with 5-Star Air through a warranty company and directly.

Brian was the rep that visited my house for each repair. He is extremely helpful and patient with customer questions. As a new homeowner, I have really felt like I can trust 5-Star Air.

I will definitely be using 5-Star Air for all future repairs.

5-Star Air took such good care of us through an issue with our furnace in December. They were timely, professional, transparent and clean. I could not recommend them more.

Highly RESPONSIVE, PROFESSIONAL and reasonable priced plumbing company ... technician Dan V. just fixed an inside wall plumbing issue and installed a MacDiscount (non-traditional faucet that we purchased) which required puzzle-like smarts to install. IT LOOKS LIKE A CUSTOM INSTALLATION because of his attention to detail and appreciation of job-ending esthetics. This is second time we've used 5 star and we will CONFIDENTLY use them in the future for any plumbing need.

We had a major gas leak and gave them a call.  Dave was great and had Dan at our house the next morning.  They identified the leaking areas, replaced components and did it all at a reasonable price and FAST.  No leaks, don't smell gas any more and I'm delighted with the service!

Very easy scheduling and upfront pricing.  Received a quote and booked the appointment through Yelp app.  We will definitely use 5-Star Air again in the future. Thanks for the help with backflow testing!

Thought I had frozen pipes. Contacted 5-Star Air and spoke with Dave(very nice man). When I described my problem to Dave he suggested that I might have a clogged aerator. He said rather than pay him to come look at my pipes that I go online to find information on how to unclog an aerator. I did that. Problem solved. Dave is an honest knowledgeable man. Saved me $$!! You can bet anytime I need plumbing work I will contact Dave at 5-Star Air

Dan was very prompt in arrival and gave a 20 minute notice of when he was going to get here

He was able to fix a leaky tub - despite the parts being old - in less than an hour

Very time efficient service! Thank you very much Dan

Thank you for being so responsive and for the quick appointment! Having never needed a plumber before, 5-Star Air set the bar extremely high. Will definitely call again if the need arises. I can't say enough positive things!

After 5 star air came to recharge my old ac unit, ac gave out again. Owner promised to credit me for charges towards a new ac unit. After verbal agreement on a price, owner backed out last minute and tried to charge a higher amount while also refusing to include all parts originally agreed to over the phone. When emailed you uphold verbal agreement, owner refused to call back/respond. Clearly, a dishonest and unethical company. Also, owner is not usually available. I would advise to choose another hvac company to fix/install your ac unit. One that is straightforward and transparent. This company also does not warranty their labor or installation which doesn't surprise me based on my experience outlined above. Shady!

I wouldn't even have givin these asses one star if I could have! Stay away stay away you have been warned this company RIPS OFF the elderly but claiming the repair is worse than they thought and had older people paying way too much in repairs that are not needed.. this was confirmed by the secretary her self!! DO NOT HIRE THIS COMPANY
GARBAGE

5-Star Air came to my rescue after another provider totally blew me off after weeks of promises.

I needed a replacement HVAC unit, and with the temps creeping up in July, it was getting more and more crucial. Brian came and assessed the issue and had the office get back to me with a quote, which seemed to be a reasonable price, so I scheduled the replacement & install. Because he got there later than anticipated and ran into a couple unexpected problems, he couldn't finish that same day, and the next day they were totally booked. Because it was getting really hot and I'd already waited for more than a month, they arranged to finish the job on the 4th of July, for which I was grateful. Dave (owner/manager?) was great and was honest about how busy they've been and that they're short-handed.

The communication could have been a bit better, and he never showed up at the time he said he would, thus the 4-star, rather than 5-star, rating. Maybe 4.5 is more appropriate. Perhaps you can under promise and over deliver instead. Say you'll be there at 11:00 so when you show up at 10:30 it's bonus points. :) But I'd still recommend them.

These guys are really fantastic! Second time I've had a great experience. 1) prompt reply 2) upfront estimate of costs 3) showed up on time 4) fixed the issue and cost was the same as estimate. I would highly recommend them.

Extremely pleased with the work Dan did for us! We turned our dining room into an eat-in kitchen and he was able to run new water lines and set up a new sink, garbage disposal, and dishwasher, and fixed a drain issue in our basement in short order. Dan did a great job on everything and was an extremely friendly guy. We'll definitely be repeat customers of 5-Star Air because of him.

My home warranty company sent these folks out and 2 out of 3 times they've been dirty and left a mess. They replaced the toilet in this house and they couldn't even be to remove the old caulk. Half finished job at best.

They also left huge dirt marks on my walls which has not been able to be cleaned causing me to have to repaint the walls.

The owner will deny this was his company so here is a screenshot of the appointment showing they have the same phone number