Roto-Rooter Plumbing & Water Cleanup

If I could give them nothing I would.  Call them and they told me they would be here between 6-8.  815 rolls around and no one. I called them and dispatch tells me they don't have a plumber til June 8th. But they told me between 6-8 when I called. I wouldn't use them at all.

I had a toilet emergency at 8pm and roto rooter answered my call right away. The plumber showed up within the time promised and took care it.

Like some of the other reviews, they kept moving my appointment for fixing a small leak!  Very, very frustrating.  The plumber finally came on the 4th appointment (which was probably at least 2 - 2 1/2 weeks from the first one).  Now, my rating of of the plumber, Tim, is a 5-star!  He was very nice, respectful and knew his job.  Got it done without any issues.  So, would I call them again?  Probably not.  Would I call Tim directly, if I could, you bet!  Now, I waiting to have their water restoration team come and check to see if I have any water damage issues.  We will see how that goes.

Really disappointed in the service provided by this location. We had a situation with our washing machine drain and had attempted to fix by snaking the drain ourselves. We managed to get the snake stuck and enlisted the help of Roto Rooter. We were completely upfront and detailed about our issue before we booked the service. The technician came out to our house and spent less than 5 minutes looking at the problem, bent the snake even worse with pliers and said this wasn't his problem and not in his job description to fix. When asked why they accepted the job when we told them our situation he said the girls that take the calls aren't very bright, this type of work is beyond their ability to comprehend and they only know how to take calls.  Yeah, so not only was he worthless to do the job but he was a demeaning and sexist pig. Save your money and go with a reputable family run business, which is what we ultimately did with great success.

Save yourself the headache. Kept moving the appointment and then once the appointment day did arrive, they gave me a window from noon to 4PM never came, never called until 8PM to reschedule. Two days wasted with this company only to have nobody show up. They do not keep their promises and are not responsive or communicative. When they finally called the 2nd day to inform me that they again didn't show up, I laughed and said that I was done working with them. I will never call Roto Rooter again.