Pilot Plumbing and Drain

Great team here. The pilot plumbing crew came on time, clean cut and Judah helped explain in detail what the game plan was.  Customer service is still alive.  Pilot plumbing and Drain prove this.  Thank you guys for the excellent treatment and attention to detail!

Pilot Plumbing and Sean were absolutely amazing. Had issues with kitchen sink and shower draining. Pilot sent out someone within the hour. Very lucky that it was Sean. Sean diagnosed the problems and offered a variety of solutions. Same day service and with logical explanations that were thorough and easy to understand. Customer service above and beyond. Pilot plumbing you have a great employee! Highly recommend this business and Sean.

They installed our water system. We have an extreme amount of iron and tannins in our well. Judah came out tested the well, explained our I
Options and helped us select what met our needs and cost constraints. The next day Mick and his partner worked diligently and efficiently installing our system. I asked them when they arrived if they could tie the drains to our outdoor drainage system and they did. So no iron waste being flushed out onto the ground next to the house. They also installed an outdoor faucet which bypasses the softener system.

Great job and now great water.

Our toilet was seriously clogged and I contacted several plumbers. Pilot Plumbing and Drain was the only one who said they could come out the same day, even after hours. The charge for the emergency call and the charge to unclog it was well worth it to get it functioning again. Nick provided friendly excellent customer service and provided a lot of helpful advice. I would definitely call them again.

I tried calling a number of emergency plumbing companies in the area and Pilot Plumbing and Drain were the first to call back and jump on my plumbing issues. Judah (the technician) was knowledgeable, accommodating and got the job done quickly. Thanks!

We had a broken pipe in the garage attic on Christmas Eve....I called about 10 companies to get help (most 24hr places did not answer)...I called Pilot Plumbing, they answered the phone, set us up for an appointment that was a few days out, which I agreed to, but they didn't stop there...they worked their magic and was able to come out at 6:45 that night during an ice storm and fix it so we could turn the water back on.  Andy gave us advice and recommendations for the next steps, and we will be calling them for all our plumbing needs going forward.
We couldn't be more happy with their service and commitment to helping their customers.

Giving these guys 4 stars for a couple reasons. Let's start the count with 5 stars.
-1 star for contact at odd off work-hours which made me very uncomfortable. I'm still happy to have had a plumber to complete my work.
-1 star for their crew breaking my car windshield and not fessing up. It's an accident, this is what business insurance is for. Disappointing.
-1 star for communication. No one seems to know about billing or scheduling except one guy. I feel bad for the one guy honestly.
-1 star for pricing changing due to communication breakdown between myself and the one guy who knows anything. I believe we were mutually at fault here, we came to an agreeable conclusion quickly.
-1 star for permitting. I do and don't understand why not permitting a full bathroom addition was even discussed. If you're paying for a full bathroom addition by a licensed plumber, pull the permit people.
+ 2 star for conflict resolution. The one guy who knows what's going on is easy to talk to, and resolve discrepancies with. Text communication is odd but keeps things documented.
+1 Quick response, and easy scheduling.
+1 Quality work.

All in all I would recommend them with a caveat, but I wouldn't use them again. If you go with them expect quick, quality work, but expect to have to manage the process from start to finish.

Had excellent experience with Nick!! He came out looked at my parents kitchen sink explained what was going with the food disposal gave his recommendations.  He was very helpful and nice, we mentioned a problem about the bathroom sink he looked at it, fixed it within 15 min and no charge!! He is a very upstanding professional person.  This world needs more like him.  Thank you Nick!!!

Horrible experience. Called them out for a water heater issue and was told it was a shower valve. They cut a hole in my bathroom closet wall and replaced my shower fixtures with a super ugly set that wasn't even the same brand as what I had agreed to and then when they discovered the issue wasn't fixed they sent out a few young guys who diagnosed the issue as a water heater problem, which they fixed by replacing 2 simple hoses. Now a month later the shower faucet which never needed replacing in the first place is coming away from the wall. I wish I had never called them!!!

This rating is only for the estimate given by the Pilot plumbing representative/plumber that came to look at my project.
I had already purchased a pair of bathroom faucet sets because it was a specific style I liked after seeing it in a recent hotel stay.  My request was just to have these two replace two old bath sink faucets.
Sean came to look at the two sinks:  he detected a small leak from one of the turnoff valves under the sink.  He then asked where the main water shutoff was located, and said the 18 handlebar tool to turn the main shutoff was not the right tool.  He then gave me three estimates, all of which are outrageous and,  if this is company policy, clearly a  blatant attempt to scam and ripoff an elderly widow.  
1.  Replace ALL undersink turnoff valves in the house, even if there are no leaks or problems, as a preventive procedure.  = 16 total.
2. Replace the main water turnoff valve, outside of the house.  (Why?)
3. Install/replace the new bath sink faucets I had already purchased.
Perhaps #1 and #2 are good preventive services, but there was no problem with any except for one slightly leaking, but that was fixed by simply tightening the handle.  NO replacement necessary.
The estimates are so completely excessive and exorbitant for what I requested, I felt compelled to write this review.  To do all #1, 2, and 3 = $3,936.  
For #2 and 3 = $2,773; and to just replace with MY new faucets plus 4 valves for two faucets = $1,646.
I think it is outrageous and at the very least, very bad business practice to GOUGE the customer for as much as they can get away with.  I am an octogenarian, very recently widowed, and they wanted to fleece a customer they think is ignorant (unknowing) and vulnerable.  SHAME!  I DO NOT recommend this business.  I subsequently had the job done efficiently, timely by a very helpful licensed local plumber, for exactly what was requested and required = $315.

I had my hybrid water heater shut off on us a couple nights ago and the next morning I called Pilot Plumbing to help me fix the water heater. They sent a  technician out who came later that day named Sean S. I had a great experience with him. He was efficient, detailed and honest. He looked up the warranty on the model which was only 2 years old and since the company wasn't currently listed as a certified specialist for Bradford White water heaters, he went the extra mile in contacting the certified plumbers who could service the warranty job to save me money. If I could give an overexceeds review to both Sean and Pilot Plumbing I would. He was a great example of customer service and honesty which I greatly appreciated. I would definitely recommend them to anyone who is in need of good, honest plumbers. If I had any future plumbing services, I would call them due to my positive experience. Thank you Sean S and Pilot Plumbing.

I can not put into words my gratitude and appreciation to Robert and Brian for being here so quickly, I was almost in tears after not having a working kitchen faucet for over a week... with kids it's even harder :(. I called and Ashlyn made a call to the techs and they were here in an hour, I was so flabbergasted by how quick and I can't tell you how much it meant to get this fix as quick as possible. If anyone ask me for a quick plumber I'll be recommending Pilot plumbing in the future. Thank you so much!

I was having problems with my shower draining slowly and they told me they'd use a snake to unclog it. The guy showed up with a small plastic case, went upstairs, and less than 10 minutes later came back down...all done. Their price?  $570.00.....all you need to know about this place.

If you're anxious, frustrated, or just need help with a plumbing emergency - I'd highly recommend Pilot Plumbing.

My hot water heater randomly gave out, water all over the garage and after watching a bunch of YouTube videos, I was prepared for the worst. Sure enough, my entire water heater needed to be replaced after it's 20 year life.

When I called, the professional on the phone was exceptionally professional and helped me get scheduled quickly and easily - they were able to visit the next day, so I was thrilled. They sent photos of the technicians and updates for my scheduling window and when they were on their way.

Judah showed up first, he let me know the tank was shot. He was extremely knowledgeable, professional, gave me an overview of all my options, and helped me make the best decision for my situation and budget. He let me know everything could be replaced same-day, and a team could be on-site within hours.

Reed, Carlos, and Cal helped with the replacement. All very professional, they were very quick and made the installation process easy. They even made sure to get all the air out of the pipes after they finished and left the area better than they found it.

Couldn't recommend Pilot enough. If you need professional and timely help - give them a call!

They did a fantastic job on my sewer line!! They also have amazing water filtration!!