Called the company to come investigate a shaking of pipes in our walls. After being in the house for about 30 minutes and said that a valve needed to be replaced in our toilet, that the toilet was very particular as the part would be, and that it would be cheaper if we replaced the toilet. He then indicated that it wouldn't completely solve the problem, that there were probably some pipes not strapped in the walls or crawl space, and that he wasn't going on a wild goose chase to find out where they are. I told him it sounded like I needed to investigate the pipes when the noise happened again to narrow down where it was, and get the toilet replaced if we decided to do so. For this 30 minutes of time he told me it would be $150 for his time, which I found steep, but agreed to pay if he sent me the invoice (I was out of town at the time.)
THEN the real problems began. My wife had just arrived home from the hospital, and he began waving the invoice and nearly breaking off a windshield wiper to jam the invoice on our car, even though I gave no indication we wouldn't pay it. As a father and husband, it was terrifying to hear my wife call me and explain that we had a psycho at our house demanding $150, with our 2 daughters under 2 years old in the house. They had been sleeping, but were now awake screaming at the top of their lungs, and our caregiver was trying to calm them down, because he was walking around the house and in the front yard demanding $150 payment now for wasting his time, when again, I gave no indication we weren't going to pay it. I am worried that he has a mental condition and knows where we live, so I filed a police report.