W.L. Staton Plumbing, Heating & Cooling

Our air conditioning stopped working suddenly and we had company coming for the holiday. They were able to get us in right away. The technician was very professional and knowledgeable on fixing our system and I didn't feel pressured to replace the system. They actually fixed the problem!!!!! Would definitely use them again.

I am searching for a new plumbing company. This company does decent work and has installed a garbage disposal and hose bib for me but they trap you with their pricing model. This is the only business I've worked with that charges a service charge for someone to come out and give a quote if you decide not to have them do the work.

This pricing strategy leaves you trapped. Do you accept their quote or waste your money paying them to leave?

The quote they gave for this hose bib replacement felt very excessive to me and I have since had the opportunity to talk with other master plumbers that would have done the work for half the cost.

It was a short and easy job but overall I felt taken advantage of by this company.

We recently had a well line leaking, and would like to give a shout out to Tim, Wayne, BJ, and the crew for the great service and attention to details. The work required a bobcat in the yard and they did a great job keeping disruption to a minimum. We had something to be addressed after the initial work was complete, and Bj and Wayne came out in the excessive heat to address the issue. Thank you again for GREAT customer service! Will definitely use again.

I love this company! This was the 5th plumbing company I had look at an issue involving a leak in my bathroom. They diagnosed the issue, got parts for everything and fixed it in under 4 hours. They even had to do some carpentry work to hook everything up correctly. My bathroom looks great and the price was the best option I had been quoted. Alex C. was the technician that helped me & he told me everything up front, explained the process and answered all of my dumb questions. I'm so grateful I found this company and will definitely call them anytime I have an issue!

I have never had any work done by WL Staton, but I did receive an estimate from them. They are way overpriced and charge double the cost of any other plumber. They quoted me $330 to replace garbage disposal just for labor as I already had the new part!!!! Another company quoted me $150. They also wanted about $650 to fix a STRAIGHT section of a hot water pipe (about 7ft; way longer than what needed to be replaced). I did not get the work done. Positive comment - the technician did tell me where to turn off the hot water if all hell breaks loose and both were very nice.

The ladies in the office were very patient with me as I called several times about an appointment that would accommodate my work schedule and for my ordered part to arrive at my house. However, what they fail to mention is that their hourly rate is $198/hour. All they tell you is that it's project based. So, it's a ploy to get their company out at your house, then rake you across the coals because at that point most homeowners just want to get the job done.

Final thought - Everyone was courteous and accommodating, but their pricing is way too high aka outrageous! They are also not transparent about their pricing. I'm sure the same job will be priced differently according to what neighborhood you live in.

Great work. Very professional. They can fix a problem left by contractors. Excellent diagnostics. Courteous professional plumbers. Look no further.

On February 12th, 2022, W.L. Staten sent a tech out to install a simple easy trap on my basement unit and a wet switch on my attic unit. Since that visit, my life has been turned upside down!!!

On that same day, five hours prior, I had my ducts cleaned by another company. Before the W.L. Staten tech arrived, my heat had been running successfully without any problems for five hours prior to their arrival.
When the tech arrived, he advised that the install of the easy trap and wet switch would take approximately 40 minutes in total. Almost close to two hours later, the tech was still in my attic installing the wet switch.

When I approached him to see what the problem was, he kept saying that there was something with the fan. When he advised that it was okay to turn the heat back on, all of this smoke started coming from my vents in my master bedroom. The room got instantly foggy. When I asked him what he did to my system, he said it was like that when I came, which was a lie!! Both systems were in tip top shape before the tech arrived. Prior tSmoke was NEVER coming from my vents!!!

I called back to the company and spoke to Chris, who was so incredibly rude to me and was making me feel like I did something wrong!

The next morning, February 13th, I woke up severally dizzy and have been plagued with health issues that have worsened ever since!!! The fire department and Washington Gas have been called to get to the bottom of why my HVAC is making me sick. All they can tell me is that no carbon monoxide is being emitted from the units, which I already knew from previous inspections.

As time progressed, my dizziness had turned into numbness and tingling in my head, and lower extremities. The inside of my nose, mouth, throat and tongue starts burning every time the heat kicks in. I would get sharp pains in my eyes. My legs would feel weak like they were going to give out. I've even had relatives come over from North Carolina to stay with me for a couple of days and they would start feeling sick. Every month since February, I have been in the ER plagued with these symptoms!!

I have hired 3 companies to look at my HVAC system and the final company was the ONLY company that thought to check my refrigerant levels.  On 5/22 leaks were found in both units, with the attic unit being the worse.

I strongly believe both of my units were sabotaged by the W.L. Staten tech. The smoke from my vents was refrigerant that was intentionally leaked. And I have been breathing in those gases, which explains my health issues!

What is the probability of both units having a refrigerant leak at the very same time? It is no secret that the technicians at W.L. Staten work on commission which means they've got to sell something to make money!! Consumer BEWARE!

Weird. Lots of positive reviews, but I compared quotes for water heaters and WL Staton was three times more expensive. Absolute rip-off. I was quoted $700 to replace a part that's $25 at hardware store.

This company is great. I called them on a Thursday to see if I could get a technician out to look at my hot water heater, and they had someone out within a matter of hours. Turned out the whole unit needed to be replaced, which they were able to do the next day.  The technician was great, very knowledgeable & helpful, and they were as unobtrusive as possible, considering my HWH is on my patio (and it was really cold on Friday while they were out there replacing it!). I called the company over the weekend about another small thing that came up that I thought was tied to the work done, and they had someone out on Monday to look at it and make sure things were working. Later that day, the same technician who did the original diagnosis/repair called me to confirm all was well, and lastly on Tuesday afternoon, someone called back just to confirm everything had been looked at/I had no issues. It was very thoughtful of them to make sure things were going well, I appreciated all the follow ups! I would definitely recommend them/their work and would call them in the future for any plumbing needs I have.

Terrible.  Emailed -- no response.  Called the office and spoke with an individual who said someone else would call me back -- never called me back.  Texted another plumber -- apparently he retired and turned over his business to this company.   Texter identified themselves as being from Staton and said they would call me after a certain time -- but no return call.  When I texted that I was done with their non-responsiveness I received a call.  Had an appointment for today -- 4 hour window for them to look at the current water heater and give me an estimate for replacing with a tankless water heater -- NEVER SHOWED and NEVER COMMUNICATED.  I have no idea how these guys got good ratinsg based upon their complete lack of responsiveness.  Absolutely will send people another direction and not recommend these folks.

Fantastic service! I'm a pretty handy guy. But I soon realized my kitchen sink backup in my new condo needed professional service. WL Staton gave me a same-day window between 2-4pm. Vince and Tyler showed up at 2:15pm.

They came in, rooted out years of drain debris going down 30ft and left my kitchen cleaner than they found it.

Professional. Courteous. Knowledgeable. One of the best service calls I have ever made.

Great customer service with urgency and very knowledgeable technicians! Highly recommend for plumbing and cooling! Heating too!!

JT was able to come out the day after I called to give me an estimate for the work we needed done - my townhouse if more than 40 years old, so there is a lot of work.  He came back a few days later and finished everything that needed to get done - all new piping under my kitchen sink, installed new faucet, repaired toilets, hooked up ice maker, worked quickly, and I'm extremely pleased with the results.   Everyone has been very professional but very friendly.

Jack is great. Super considerate and listened to me about the leak problem. He didn't dismiss me or try one fix to show an attempt. He checked everything to make sure the leak was fixed. He cleaned up the site. He wore his  the entire time. Jack was knowledgeable about fixing leaks and other plumbing tasks. I'll request him if we have any other plumbing requests.

Showed up quickly for emergency flooded basement with deep water. Issue was handled competently and with good humor by JT .

They came out today... and I cant say enough wonderful things. I'd give 10 stars if I could.  I have a shower in a bathtub that had been REBATHED 10 years ago... and I was fearing the worst... that the tile would have had to be torn out.  On Friday, I called and JT set up an 8AM appointment for today (Monday).  Crew of two arrived on time, no BS.. said that a cartridge' was all that was needed.  WHEW!!! The bottom line... its so hard to find a company that is honest and trustworthy... who shows up on time... and does the work at a very moderate price.  W L Staton is that kind of company.  They are now my plumbers for life.  Only a fool would call a company with a name that rhymes with Ben The Plumber!!!

WL Staton was very responsive and fixed our pinhole leaks quickly and effectively. I would hire them again if need be.

We had just moved into our new house and noticed that the expansion tank on the water heater was solely being supported by the PVC pipe connected to it and flimsy plastic strap attached to the exposed trusses of the house. I had These guys take a look and as I suspected, it wasn't sustainable or a good idea to leave it this way. We also wanted a new toilet and shower head installed in the master bath so we scheduled to have them come and address each of these items. We tried to schedule it with a furniture delivery to kill two birds with one stone as far as being home on a weekday since we both work. Staton plumbing was very accommodating and moved some things around to make that happen. Two days after scheduling, the furniture delivery was changed and I was worried that we wouldn't be able to reschedule with Staton giving that they had already moved things around. To my surprise they did reschedule within the window convenient to us, which was a breath of fresh air as far as contractors go to say the least. Above and beyond in my opinion.

Josh and Matt showed up promptly on time and with a very professional appearance and demeanor. They got directly to work, starting with the toilet. We have a 3 story town house and they were especially careful carrying the toilet up and bringing the old one down. It was literally removed and installed faster than I ever imagined possible. They then rapidly installed the shower head and in the process secured it. I should mention that the old shower head kind of floated around against the wall, not secured very well. No more, they installed the new shower head and fixed this problem as well. On to the water heater, and once again completed in a much shorter time span than I could have ever expected. When finished the expansion tank was now beyond secure and all PVC was replaced with copper, which also made me feel better.

This was all completed in an hour and a half. We never even noticed the water to the house had been valved off. They left literally no trace that they had been there besides the new fixtures and a setup at my water heater that I feel much more confident in the quality of. Not a crumb on our carpets, drop of water or trash in the room with the water heater, nothing. All of this for a price that was beyond reasonable in my opinion. Compared to other companies that quoted me, it was slightly less, but given their professionalism, accommodations to our needs, efficiency, and the quality of the workmanship, I would have happily paid more. I'm not just saying that, so hard to find a good reliable plumber or any trade for that matter. Highly recommend them and will be using them for any of our plumbing needs in the future.

Jonathan came our and fixed our clogged sewage pump. He showed up on time, wasn't afraid to get dirty, and didn't make me feel like an idiot for letting our basement tenants flush tampons down the drain. The price was very reasonable and I would definitely call them again in a pinch.

Twice I've had issues with the sole toilet in my apartment and twice W.L. Staton has come out and saved the day. This most recent time they came out 20 minutes after I called and were very professional, fast and efficient in fixing the problem. The cost was very reasonable and I would not hesitate to call them again if I had any other plumbing related issue.

These guys are great.  I've used them on a few jobs doing home renovations.  Most recently, I had them change out all of the sink fixtures and a few other little repairs.  Their staff is knowledgeable, friendly, and they do a great job.  Keep up the good work.

Called them with an emergency job to fix a leaking water heater (after being referred by a very highly rated plumber who was too busy).  They showed up promptly with a ready to go water heater in the truck (just in case).  Turns out that a new one was needed and we didn't have to wait on the plumber to go get one in order to finish the job.  Highly recommend and will keep on my quick dial list for future jobs.