Henco Plumbing Services

So I had to get a couple things fixed from a inspection of my house that I was selling. I needed a new hose bib on the back of my house and the piping underneath the kitchen sink redone. The guy who did the work was a young guy named Zach and he was absolutely fantastic! I really couldn't believe how quickly (just a couple of hours) he did all that work. New strainer installed in the sink and all new pipes and elbows and connections under my sink and it looks great. To fix the hose bib, he had to cut into the drywall behind my dryer to access the pipe. He cut into it, threaded in the new pipe and attached the new valve to the back of my house and then put the drywall patch back in place. It would have taken me a couple days to do all this and it wouldn't look nearly as nice as everything did after he finished his work. And like I said, it was all in a couple hours and cost a lot less than I expected. Highly recommend Henco and Zach to anybody needing some plumbing work done.

I strongly suggest avoided this company. Context:

I called Henco out to service a blower fault on our water heater (with our water supply also powering our hydronic house heating). The person on the phone was great and said they could get someone out quickly and that there would be no call out charge with us being a first time customer.They did warn that we'd have to pay for the techs' time if it wasn't a quick diagnosis (which is reasonable).

The diagnosis was not quick (~2 hours) and included placing a call for a warranty with our water heater manufacturer.  The part was not available locally, so I told them I'd drive the 3 hours each way to pick it up on Monday morning when the supply store opened, if we opted to go the repair route. Additionally, we asked them for a quote for a full new service install with something more appropriate for domestic hot water + home heating. The quote sent for repair work was $360 for the first day of diagnosis (2 hours of time for 2 techs) and another $725 for installation once the blower was here.

They provided a quote for the full install over the weekend but it was sized for a house half of our size. I flagged the issue and the tech agreed, so I opted to go the repair route while they prepared a right-sized full install quote. I drove the 6 hours on Monday morning to pick up the part and received no response when I told them I was back with the part and hoping to get hot water and heating back on (in 40F temperatures).

Following the advice of other hot water service technicians I'd reached out to, I proceeded to spend the 15 minutes to install the blower myself (not sure why they had that listed as $725 worth of work). I let them know that I no longer needed them to come out for repair, but to continue with the full install quote as our system is at the end of life and desperately needs replacing.

Without any conversation, my bill jumped from $361.90 to $561.90 with no additional work being done and that still being just the cost of 2 techs for 2 hours with no parts.

For as knowledgeable and kind as the techs were, this was a terrible experience and I have 0 intention of working w/ Henco again. They repeatedly ignored outreach and increased the bill without any conversation. I strongly suggest you avoid this company.

I got a quote from them on replacing my shower faucet, which had snapped off. The guy said the handle was no longer available (which was incorrect), and replacing the valve would require cutting a big hole in my shower, and be one to two hours work, and they charged around $300 an hour. So i figured $300-600. Then his quote was $1200, which seemed like a rip off.

Then I got a quote from another plumbing company on here, and they quoted only $350-800 for the same job, depending on whether they'd need to cut a larger hole to replace the valve, which they said may not even be needed since the bolts might be within reach.

They also then directed me to a store where I found the replacement handle that was supposedly not available anymore. So the final fix was $10 instead of $1200!

Mark and Troy, I am so thankful to them.

They had to go past 5pm with the plumbing at our place and with limited information (it's a rented townhouse and the third party that rents it out wasn't responding).

They checked the basement, brought out some heavy equipment and kept going up/down our stairs even after a long day of work.

Incredibly nice and great service, these are two amazing employees.

I want to shout out a huge THANK YOU! to Henco Plumbing and Kevin Hornsby the plumber who answered my call for help.  Thinking that I could replace the kitchen faucet myself, since I had been the one who installed it years ago.  In the meantime, another plumber had installed a new garbage disposal, and I could no longer access what I needed to so that I could remove the old faucet.  Since I had dismantled some of the faucet that meant I no longer had any water in the kitchen.  Kevin and Henco came to my rescue the same day I called.  Professional, personable, and very good at what they do, I highly recommend this company and Kevin.

My water heater started to leak massively on Friday night. Danny came over Saturday morning and was able to replace it in a few hours. Hooray! We had hot water for the weekend.

Colin arrived at my door wearing no mask. When I asked him to he laughed at me. During our interaction I felt like he wasn't interested in our business. He's demeanor was arrogant. I would not recommend this company.

Bryan and Ricky were helpful in addressing our basement drain cleaning request. We opted to take them up on their offer to clear out our tankless water heater too. Appreciated the professional, quick appointment and support.

I didn't end up hiring them as my partner hired someone else before I could talk to them but I wanted to do a review as they got back to me SUPER fast, provided a lot of information and were very polite. I'll remember this company in the future.

THANK YOU Noland our plumber!  From day one of my plumbing issue he took good care of us.  Noland has been knowledgeable, fast and efficient getting job done  And our favorite plumber. The men who came to my home for emergent water leak, Danny and Austin were professional, knowledgeable, polite and respectful of my home. They kept all the mess contained and were careful to protect my floors and furnishings while working. Dependable. Many thanks.

From the time Collin responded to our request to scheduling job and completing it everything went smoothly.
     Loren and Ryan arrived on time and did a great job of installing a new tankless gas water heater. They hauled the old water heater cleaned up after job and explained and tested every single hot water faucet in the house. They measured temperature at each faucet compared it to smart box display setting. They were professional and courteous. I would strongly recommend Henco Plumbing Services.

Awesome business and customer service! I discovered a slight leak in the main line out to the street, and Chris was able diagnosis and fix it within 20 minutes! Highly recommend Henco.

Chris was great. Fair price, fast work, good results, very professional and courteous. Would hire again.

The work in Oregon and Washington. Flat rate pricing is super helpful so you know what you are getting in to.

Brian and co were very professional and explained everything great. I had a drain that was smelling and they augered it out for me.

We have been supremely disappointed with our instant tankless hot water heater installed by Henco. It has been months now where we barely have any hot water for showers and our hot water pressure is miserably low. We spent near $10,000 on replacing our hot water heater with a high-end tankless system and we have had no support in getting us even back to where we were prior to the new installation. Our old hot water heater wasn't fantastic nor very efficient however at least we had a hot water for showers. We have called Henco on multiple occasions without any resolution. They have told us to buy new filters and other things that make no sense to resolve the problems that they have actually created. I would highly recommend anyone not to utilize their services.

Ver fast at responding and offering to schedule, I had a burst pipe and they fixed it in no time! Will definitely call them back in case of another issue. 100% recommended.