Great Northwest Installations

We received FANTASTIC service from Great NW Installations. We had them upgrade our old water heater to a new hybrid electric/heat pump model. Scheduling the service was easy.

The water heater technician Tim was incredibly skillful, knowledgeable, and professional. He got our input on where to put the new water heater, then did an incredible job with the plumbing. He added some additional piping to both our hot and cold water so we could have the new heater in an ideal spot, right next to the furnace. Tim also did an amazing job piping the condensation line into the existing condensation pump next to the furnace.

Our home has galvanized plumbing from the 1930s, and Tim told us that we might lose some water pressure when he installed the new water heater because filling the tank creates an opportunity for air to go into the pipes and for sediment to shift. But Tim did a very careful job installing the heater, and releasing all of the air from the system, and we actually have BETTER water pressure now! (Which of course couldn't be guaranteed, but it would have been totally impossible without Tim's skillful work).

After installing the water heater, Tim walked us through the new water heater features and helped us learn what to expect in terms of noise, performance, etc. He was patient with our questions and gave us a great idea of what to expect. The water heater is working great and we could not be happier, thank you for such amazing service!

Extraordinary customer service. We hired them through Lowe's to install a new hot water heater. When they learned we had no hot water, they agreed to come the same day. The technician came on time, explained what he would do, did it, and showed us what he did. Outstanding communication every step of the way.

One of the easiest-to-deal with vendors I've used for my home renovations. Great communication, excellent service, very fair prices, and personable technicians. I warmly recommend this company to anyone, and would use them again in a heartbeat.

Great company - great people! Tim and Austin installed a gas line for us. They did a flawless installation. They also took the time to clean up after and ensure that all of the connections were safe and secure. We appreciated their professionalism. Highly recommend GNWI. Thanks again!

Met with them to discuss converting our natural gas water heater to a heat pump and installation of a recirculator.  Great meeting, but have not heard back from them for a quote.  They are not returning voicemails or emails.  

Suggest looking elsewhere.

After searching through multiple plumbers I contact Great Northwestern Installations to have a gas line installed for my outdoor BBQ. Tim came to bid the job, I immediately set an installation appointment and the job was completed to perfection.

Customer service was great and very respectful in our home.

DO NOT RECOMMEND FOR GAS LINE WORK

A simple process of connecting a fire feature to an existing underground natural gas line involved multiple visits to do/re-do connections/adjust obvious incorrect connectors (preventing the fire pit from operating)

After the 'final' attempt to get it right the owner/Tech (Tim - who did all of the work himself) mentioned he 'hoped' the gas line whistle would go away.

After they left for the last time we attempted to use the fire feature but the gas line whistle was so obvious we didn't feel safe or comfortable using the device.

I contacted the company to confirm they used 'whistle free ' gas lines as required by the fire feature manufacturer

The office person was very nice AND apologetic for not getting an answer for this VERY simple question

After several days and multiple contacts with the company we NEVER got an answer to this simple question

Clearly they had done all they knew how to do and we were never going to get the work done correctly by Northwest.

Disappointing and annoying - yet they had no problem charging us $404 for a failed and unsatisfactory connection.

We ended up having the manufacturer come out to resolve the whistle and insure the safety of the fire pit.

Not sure which is more annoying:

The poor/inefficient work of the firm or

Being ignored and never getting a response to a straightforward question regarding the safety of my family

Be very wary when considering this company for this type of work