Excellence Plumbing

Since editing this review for the better, (see the blurb about Shelly below) I've had to re-instate the one star review as it transpires that not only did the plumbers sent by Excellence Plumbing have no idea what they were doing, they also completely misdiagnosed the problem.  It was NOT the hose in the pull out faucet at all, it was the ceramic cartridge inside the pull out faucet which my son's friend, a journeyman plumber diagnosed AFTER he put in the new hose and the faucet continued to leak.   So, not only did the plumbers at Excellence Plumbers waste my time they also took my money for doing nothing and for misdiagnosing the plumbing issue.

Shelly at Excellence Plumbing did send us a check for a partial refund but given the circumstances, I think she should have refunded us the entire amount we paid.
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We had a leak under our sink. Excellence plumbing came out the same day which was great. The plumbers let us know that the leak was in the hose that led to the pull out faucet and said we should call Grohe for a replacement part. They told us it would take about an hour and a half to install the new hose

Luckily for us, one of our son's best friends is a long time, journeyman plumber. He happened to be unavailable when we discovered the leak. However, he WAS available to replace the hose. It took him under ten minutes!!! Yes under ten minutes. It made me wonder if Excellence Plumbing had purposely taken much longer to figure out where the leak was and certainly quoting us an hour and a half to replace the hose is astonishing. I can't imagine a plumbing company could make a mistake like that. Excellence plumbing quoted us $240 to replace the hose. Wow!  I would be quite wary of using them again.

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And after updating the review to a more  favorable one, I had to re-instate the one star review

These guys ROCK! I needed a kitchen faucet replaced in a condo rental. I called them Friday @ 11:30AM, and their guy was there at 2PM SAME DAY!  He completed the job in less than a hour, was professional, courteous, and did a world-class job. They charge a reasonable flat rate for these types of jobs, so no surprises.

HIGHLY RECOMMEND!

Water heater broke 3 days before Christmas on a Friday and I figured this was going to be a disaster. They came out same day and installed a new water heater! Also figured out that the water heater and two other toilet valves had been leaking because my pressure regulator failed. Great service and friendly crew.

I would not hesitate to call Excellence Plumbing in the future.  It was a little difficult getting an appointment the first time for a non-emergency call, but Justin Duyck cheerfully and quickly replaced the pipes, added insulation, and installed the new outside faucet quickly.  Justin took his time to explain how to avoid freezing problems in the future with this strange piping through the attic space.  I was very pleased and confident this problem wouldn't happen again.  Thanks, Justin!

The best of the best! They were booked out about 1 month when I first called, but they were highly recommended from a friend. I had a probably with the shower not getting hot in my second bedroom's bathroom. I tried to see if I could get the problem fixed sooner and just ended up getting ripped off from a different Plumbing company who charged me $150 to come look at the shower and then proceeded to tell me that I needed to replace the entire valve and the would have to rip the wall apart to do it for $1,700. I still had an appointment for excellence to come out so I just thought I would wait to get a second opinion.
I am so glad I did! Justin diagnosed the problem within minutes of showing up. It was just a couple of little parts that needed to be replaced- he went to get the parts and fixed everything in less than an hour. He didn't even have to tear up the wall! I am just absolutely amazed! I will recommend excellence Plumbing to anyone and everyone in need of plumbing services in the future!

Oscar is experienced, professional, and courteous.  Fairly priced.  He made sure to explain exactly what the problem was and how he was going to repair/replace to solve the problem.  This was the 3d time we called Excellence to work on our plumbing problems.  Would highly recommend this business.

Great communication, detailed explanation of work to be done, professional service, and affordable! So glad I asked Oscar and his team to help us with a plumbing issue. Highly recommended!

Oscar and team are simply the best! They are and have been our go to plumber for years. They re-plumbed our last home and even showed up in the middle of snow storm to keep the job moving!!! We've used them for minor projects/leaks as well. They are always on time, fairly priced and we trust them completely. HIGHLY recommend them.

Oscar really impressed me the first time I called Excellence Plumbing a couple of years ago after our visiting family accidentally sent broken glass through the garbage disposal.  Oscar advised me over the phone how to clear it out and saved me $$ from having them come out!  Who does that?!  I decided then and there that we had found our household plumber.  So when we recently were dealing with a leaky faucet, I called and got on the schedule.  

The day Justin was scheduled to come out, I received a message that they were behind at another job, and wanted to come later.  I was a little upset since I had made arrangements for my husband to drop my daughter off at preschool (in order to get the first appointment of the day) and was pressed for time before I would have to pick her up.  When I mentioned this to Justin, he apologized and immediately told me he would be right on over.  

Once he arrived, he explained how they were finishing up some work from a prior job and that Oscar had sent him immediately when they heard my situation.  After realizing that I needed a replacement part for the leaky faucet and would need a follow-up appointment (the faucet is high-end and no one carries the part locally), Justin offered to take a look at all of our drains, fixed a couple of small issues that I had with a drain and a faucet handle and fixed a couple of issues with our leaky faucet, since he was here and wanted to be helpful.  Since we didn't have the model# or accompanying documentation for the faucet, and it would be $$$ to replace, Justin called Oscar and he recommended that we take a photo of the faucet to email to the manufacturer for replacement.  Sure enough, I followed their recommendations, and I'm now waiting for the part, and planning to call Excellence as soon as it arrives for them to replace the part for us.  These guys are honest, clearly customer service oriented, and totally professional.  I am a fan.

I've used Excellence for 3 years now, since I bought my first home, and I can honestly say Oscar and his team have been nothing but excellent. I promote them to friends and family as often as I can.

Outstanding service. They showed up and were not exactly sure where the leak was. They located the leak and repaired the main waterline in just over an hour. I would recommend Excellence Plumbing to my friends and family.

I called them because my water heater drain valve was dripping.  I was told it would be approx $178 to fix it, but the recommendation was that I go to Home Depot and buy a little cap to close off the value and solve the problem for $3. Also, when I called, the lady at the desk had never heard of the problem I was talking about because I was calling it the wrong thing.  She called the service tech, got the info and called me back in minutes!  I'm going to Home Depot on the way home from work tonight but the very next time I have a real issue, I'll call this company!

My entire interaction with Excellence plumbing was positive from start to finish. I had called several plumbers that morning who could not come out to look at the problem in our office building for 2+ weeks. I got lucky, and excellence plumbing  had a same day cancellation so they snuck us in. Oscar and his helper came out ON TIME (imagine that?) Promised us 10-12 and they were here at 11:00. Charge was $120 for diagnosing a very complex problem which involved going into our extensive crawl space. I thought this was reasonable to say the least. Timely, professional, and well mannered. What more can you ask for? I was very impressed.

After a pricey and terrible experience with a different plumber for a leak in our ceiling that remained unresolved, I asked neighbors for a new plumber and a few of them recommended Excellence Plumbing. Justin was able to come out just days later and was friendly, on time and after just a little investigation figured out the real root of our leak. He was able to give me an exact cost to fix the problem since Excellence works off a rate per a job system rather than per an hour so it was refreshing to know exactly what I'd owe in the end, especially after the last guy charged for driving time and the 20 mins he spent writing the invoice in his van afterwards...

In the end, Justin got our plumbing issue fixed rather quickly and was a pleasure to chat with while he was here.  I wish I had gone with them first and will always use them in the future!

Oscar and crew did an excellent job when they re-piped our house with PEX.

The contract included start and finish-no-later-than dates, and they committed  three plumbers to the job until it was complete, with a day to spare.  They showed up on time, cleaned up their work areas each day, and were a pleasure to work with.

We had water each evening after they finished for the day. They were creative problem solvers when routing the new pipes to minimize holes and follow-up patching.

We went with their suggested drywaller and Oscar coordinated so he began patching on day 3 of the project, after the inspector finished.  Our drywall holes were patched within a couple days.

Excellence Plumbing did smaller jobs for us in the past, and we've had great experiences every time.   We would definitely work with them again.

was referred to them by a friend.  contacted twice via emai (once through yelp) and no response.  I finally broke down and called and when I questioned why they hadn't gotten back to me her response was we are busy so if you don't want to hire us that's fine.  Well guess what, that's exactly what I will do.  Excellence plumbing you are a service business and you may be busy today and think you can treat people poorly but successful businesses are those that treat customers with the same service whether they are busy or not.

Oscar with Excellence Plumbing is simply the best! When we called to have him place a bid to install a shower in our upstairs half bath he was able to schedule us right away. He and his team are complete professionals. They were able to run new water lines from the crawlspace in our house and suggested a faucet that would work with the older rusting pipes in our house. When we are ready to repipe the entire house, Oscar will be the first call I make.

I had them install a much-needed new water heater, replace a couple hose bins, and check the general plumbing throughout my house. They were very professional and gave great advice and information. Their price for the water heater and hose bibs was very fair. I would definitely use them again.

I cannot say enough good things about Oscar and Excellence Plumbing. We experienced a broken main water line two days before we had to leave for a long planned trip. Water was filling our crawlspace and we had to shut off the water at the street. Oscar was able to come over the SAME DAY to look at our situation and was there the following night at 9PM to make sure that the utility companies had marked lines for him start work the following morning, the same day we had to leave for vacation. Oscar and his team were able to complete the work in such a quick and efficient time frame. When we came home we had running water again! Much thanks to Oscar and his team for their very professional and expert installation. He is top notch and I will recommend him to anyone who needs a plumber!

These guys are absolutely A+ EXCELLENT people.
I have had them do work on my personal residence (A whole house RE-plumb & a clogged pipe) but today they blew me away.
I called them regarding replacing a hot water heater that went out & within hours these guys had a tank, crawled up into an attic & replaced it.
I could have never expected same day service for something like this.
I would recommend these guys to anyone - Honest, Trustworthy & just an all around fantastic company.
These guys went above & beyond today!

This business completely goes by what its name says. The lead plumber is incredibly knowledgeable and talented. I have had him come view new properties and he literally sniffs out leaks. He is also extremely practical in fixing problems making costs reasonable and the service and product still excellent. The entire business including admin is top-notch. Very ethical! Thank you Oscar and Shelly for many years of excellent times working with you.

Oscar and Soheil did a full repiping job at my new house.  We were impressed with their knowledge, professionalism and friendliness throughout the 3 day project. We would absolutely recommend them to others!

Justin Duyck just came to help determine the source of our dramatically increased water bill.  He went above and beyond the call of duty taking his time to explain the process and quote a more than fair price.  Really really really impressed.

I'm a residential contractor and had a wonderful experience with the EP team, Oscar and Soheil working on a master bath remodel. Very friendly and knowledgeable plumbers and got the job done on time, responded to me in a timely manner. Would definitely work with them again.