S B.
10/04/2021 12:00:00 SA
I have never, ever felt the need to write an on-line review, but here is my first one. I was taken advantage by Backwoods Plumbing, which is completely my own fault. Unfortunately, I cannot recommend them. I needed plumbing work done under my house. After the fact, I found out they had charged me about one and a half to double what other companies would have charged for the same work. I questioned them about the cost, and could not get a good reason for the price discrepancy. My bad for not doing my homework. Against my better judgment, because they had promised me a discount on future services, I called Backwoods recently when the flushing system on my toilet went bad. They sent someone out, he messed with the toilet handle, flushed it a couple of times, charged me, said it was all good. Toilet stopped flushing again. Sent same guy back out. Same thing, he thought it was working, it wasn't. Contacted Backwoods again. They completely raged on me in a text message. Wow - can you say completely unprofessional. I replied as kindly as I could, understanding that they are busy, etc., so can they please schedule me when they get the time. They said he would. Never contacted me, I contacted them again, said they would get to me in the next week. Never did. Texted them again. Never heard back, and still haven't. All I can say is - do your homework, and I hope you have better luck with Backwoods Plumbing then I did.