Giesbrecht Drain Cleaning

Although they didn't *actually* come out to work on my plumbing (my pipes froze and broke from that epic Deep Freeze in January 2 weeks ago and I've been without water since) - they stood me up and cost me 4 hours of leave time - they seem like really nice people.

Anna, who answers the phone, was very nice.

I just am not up to playing plumber games, where they say they'll be out at a specific time, and then they aren't.

They don't call when they are actually on the way, and they show up after you've called to reschedule because it's after the latest time they said they'd be here, and you're now into overtime pay - and with no face mask in these covid times.

I can't deal with having to take **multiple days** off from work - and possibly losing my job - over a broken pipe.

I especially can't deal with the modern practice of plumbers sending someone out to do an estimate, but not to fix anything, and then scheduling an appointment to come out and do the work - forcing the customer to take off multiple times from work. That's just so wrong. I hope this was an aberration and not a common practice with Giesbrecht.

What happened to: call the plumber, the plumber comes out and DOES THE WORK and gives you a bill and you pay? Done and done? ONE day off from work, one day of stress and anxiety and fear, and it's over?

I'm sure the Giesbrechts are wonderful people. I'm also fairly sure they are good plumbers.

I just can't deal with being stood up. I won't get any more time off from work until late MAY. So I guess I will have to live without water for all of March and April, and most (or maybe even all) of May.

But don't let my anxieties and stress reflect on them. It's a bad time all around. They're doing their best, and I'm a hot mess, without water.

Came out the same day and fixed the problem. Professional, efficient, and friendly. I will use them again.

My washer was misdiagnosed as having a  faulty drain pump when in reality it was a clogged drain. I had been without a washer for 5 weeks. Ryan worked me  into his schedule that same day. He was polite, knowledgeable,  thorough and reasonably priced.  What more could anyone ask for? I have my next project lined up slready.

Ryan did a great job for us. He was on time and good communication about what was needed to complete the job. The price was right on. I will recommend Ryan to my family and friends. FIVE STAR

Highly recommend this great company! The scheduling was super easy. I've tried hiring plumbers in the past, but it would take several hours for them to even respond. Ryan's wife does his scheduling so the communication is fairly quick. He was able to come out the same day and assess the situation. Our tankless water heater kept shutting off. He said that it needed a new pipe for ventilation, and he was able to come back to have it switched over to the new PVC pipe within a day or so. It's been a few weeks now, and we have not had any problems with it. The hot water is working great! We will continue to use Ryan for any future services, as well.

Update-We had Mr Giesbrecht out to do more work at our house, and I continue to be impressed by his knowledge, professionalism and high quality work. I will certainly be using this company for future jobs, and continue to recommend him to others.

Since my initial review I have used Giesbrecht on several rental properties. In addition to unclogging drains, Ryan completely replaced the drain lines in a 2 story duplex, and installed a new upstairs tub. At another rental he replaced the leaking waterlines, cutoffs that didn't and put in a garbage disposal. At my home Ryan replaced the hot water tank in the garage bring it up to code requirements. I say all of this to let you know if you need a plumber that does professional work at a reasonable price, Ryan should be your first call.

Great experience.  Had to call after hours. Ryan was incredibly prompt, knew exactly what to do and did the job for much less than I could have guessed. Call Giesbrecht for any plumbing problem!!

I was in need of a toilet replacement which didn't seem to want to work for me. After some searching I decided to give them a call and they were very nice and worked around my schedule. The job was done fairly quick and looks great! If I ever need anything done in the future I'll be sure to call again!