Moore's Plumbing

Well Dennis is my neighbor, who I met back in January after making a call to his company about a draining issue with my washer. His employees were on time, professional, and were knowledgeable of their profession. They arrived took care of the problem cleaned up after they were finished. Wow! The job was complete I paid them and they left. Now 2 months later my drain cleanout cracked so I called them to come and look at it. A new service guy answered the phone on a Saturday and said he was finishing up a job and would be at my house in 40 minutes. Well guess what not 3 hours later but 35 minutes Wow! impressed again. After meeting the new tech he looked at the problem and fixed the defective cracked part. I had him also install a new kitchen drain outlet in my double sink. This took about 45 minutes total, this man cleaned up and went outside to bring me my bill. Now after looking at the bill I ask him about the cracked part that he did not charge me for. Now wait for it, he said there was no charge for that repair because he said it may have been there fault for over tightening the plug causing the part to crack. Now keep in mind this first repair was done 2 months ago. And they took the blame for the broken part, Wow honest to. Ok folks I never leave reviews but here you go if your looking for a great Plumbing Company here you have one. Last little icing on the cake senior citizen discounts. There prices are fair, remember Moore's Plumbing.

Great Job Guys

Gene from Mesquite

I am so thankful this company was suggested to me.  They came out and I had to reschedule due to finding out the water had to be off for about an hour or so.  That wasn't a problem for them at all.  Did an excellent job and very courteous and professional.  Cleaned up too which is rare sometimes.  Highly recommend them!

This is an update:  2 weeks later, part replaced broke.  Plumber came out and decided the entire thing had to be repaired so he told me to purchase the one I liked and that he would be back here on Friday morning. My son stayed home but had to leave for work and so my husband left work to come home and wait for them.  Appointment was at 10:30. No one showed. I called at 11:00.  Was informed about some big job they were at but would call me back with status. As of today, Monday, no call.  No show. My husband lost time from work and, of course, gas to come and wait for no one.  The part I paid for with labor, no warranty. So now I'm out even more money because I had to call someone else in who is giving me a 2-year labor and parts warranty.  

Never again.

TOTAL AHOLES!! Hung up on 90 year old woman who had appointment. They didn't call her to say why they were a no show. Mutants!

Used Moore's Plumbing the last 7 years when is was owned by Debnnis, now I find out that Tim is the owner. Called needing to have a water heater replace was told that they would be at my house at 0830 when 0930 came around I called them and spoke with Tim , his response was that it would be later that evening and and thats how things go, my response was that at least a phone call would have been nice. Again responds was find another plumber after which I told him I would speak with Dennis the owner. Again his response was I'm the new Dennis and go find another plumber.

I will never used them again and I will tell all my friends about the lousy experience and lack of customer care.

He obviously has so much business that he can be rude to what was a  faithful customer, NO MOOR!!

I have needed them a couple times over the years .  Always ontime and reliable. Honest with reasonable pricing.

We had our bathroom remodeled. We thought they did a good job with lifetime warranty on labor. I had scheduled another appt with Tim. No show--no call--no returned call after repeated attempts. How can they advertise lifetime warranty when they do not return calls? I felt I was price gouged in the winter during snow when outside faucet froze and burst. 10 minute job cost me $375--very shoddy work. He was not able to complete job in winterizing faucet--did not have product to finish.

They showed up as promised. Within 24 hours after my call from busted pipes  from snowmageddon 2021....fixed my pipes...cleaned up mess and did a great job at a fair price!  My go to plumber from now on!

Horrible customer service. Scheduled a job with the owner Dennis. He scheduled with me to do a sewer scope on 8/18/20.
His plumber never showed. When I called back to shop, to find out what was going on Plumber answered and replied, he knew nothing about the call, that was 8/19.
No one returned my call.
Called back on 8/20. No answer.
Texted owner. He texted back. He stated he was trying to get there, but my problem was not worth his time. Thanks Moores Plumbing
I do not recommend.  I would give zero stars if possible.

My parents have used this company many times for years.  They called today to inquire about the cost of a unclogged pipe from the house to the main line,  when quoted the price to my elderly father it was higher than expected so he attempted to explain the problem in more detail thinking he was quoted for more than he needed.  However while he was talking they hung up on him, he thought the call was just disconnected on accident so he called back and was told No, I hung up on you because I didn't want to hear you complain about the price. What poor customer service that is.  All my dad was trying to explain was that the job was easier because they thought, because  they wouldn't need to dig the hole is already open.  
Well we will be using a different company from now on and so will all our friends and family.

I am a potential new customer. I would like to get a quote for the installation of a new toilet, as the existing one is removed. The virtual weblink was not able to give me a price.. however after completing a contact card someone text me advising that they are unable to give pricing from the office.... sound of a record scratch....they will prefer our licensed plumber  give an accurate assessment. ... there isnt anything tricky about installing. I advised that I am on a fixed budget and I dont know if i can afford..... she said give them a try...  seems like a scam just to get you in the door and then who know how much you will have to pay. do yourself a favor if anyone doesnt want to quote you for doing basic work .... run to a professional company. .

Charged me 275 for leak detection,  using their old school method they missed it completely,  Tim said it is in the middle of the bathroom, wanted to charge me 3175 total for fixing it, guess where the leak was, at the  edge of the wall close to the boundary of the property. Wasted my 275 completely, we made unnecessary holes in our foundation, because of the wrong detection. Now I have to replace all the tiles in the bath room,, as well, there was no reason to break the foundation.

Would recommend to anyone Moore Plumbing best plumber in the Metroplex reasonable prices on time great job

Friendly people, very helpful!! Went in to get a part, they didn't have it but contacted a place for us to go to! They recommended Teters on Oram in Dallas!! Very bad idea!! Please don't recommend that place to anyone!! Rudest people at Teters ever!! But thank you Moore's for your help!!

These guys are amazing! We have had Tim as our plumber working on our gas leak. We will be calling these guys before anyone else ever!

I had Moore's Plumbing come out to my house on several occasions. They have done work that has cost me a few thousand dollars. I have given them plenty of my business.
On one occasion I couldn't fix a shower handle myself (due to time) so I had them come out and fix the handle at my rental house. The plumber they sent out thought it would be a great idea to use a used handle that doesn't match the other handle. The new handle spins 360° while the other does a 90.  Needless to say, I don't like that type of work. It looks Jimmy Rigged and ghetto.
So I call them and they assure me that they will fix this either on that day or the next. The whole week goes by and nothing.  
I call and the owner who seems flustered. I let him know about it again in a calm voice, just letting him know about again. Somewhere in the conversation he losses it and tells me If you could have done it yourself, then you should have. I went to your house and checked for a gas leak for a half hour and didn't charge you a thing (this has nothing to do with the handle) so you can go F*%$ yourself and F*%$ you. And then hangs up.
I did nothing to deserve this type of treatment. I would suggest that you stay away and look for a more professional plumbing service.

I have a customer who has an issue with her shut off valve and her install of washer and dryer. I called this company to see if they could assist in getting these issue resolved, and this company is extremely unprofessional. First I call and am told we are two weeks booked out you need to call somebody else and was hung up on before even having the opportunity to speak. In addition, the customer I am trying to assist called them right back and yet they magically had an appointment available. My company is agreeing to cover the cost and I called to see if they could accept payment over the phone and was told WE ARE NOT WORKING FOR YOUR COMPANY SHE WILL PAY ME! and was hung up on. This is a very unprofessional way to treat customers. I would not recommend this company to anybody. Take your money somewhere else!!! All of these positive reviews have to be fake so unprofessional!!

They're crooks!  They false advertise free in home estimate. The guy came to my house looked at a my gas pipe and said it would be $700 to fix the cracked pipe.  He did not put anything in writing he just called out different things he had to do and what it would cost and I tried to keep up.  I told him go ahead because I thought he was going to go ahead and start fixing my gas leak for $700 but he came back and told me all he did was run a test and I owed him $275 for a test and nothing had been fixed.  After the test he finally gave me my real estimate which was supposed to have been free, and it then jumped to $3,200. Why he quoted me $700 is beyond me if that was not going to fix my problem.  It's just a tactic they use to get you to hire them then give you a different amount.  When I called explain that estimate was supposed to be free they were very unprofessional even yelling and  he hung up on me.  He said it's not free if he has to do work.  He was referring to the test. I don't understand how else they expect to get an accurate estimate without lifting a finger.

We use Moore's Plumbing for almost every single one of our plumbing repairs. He responds very quickly and has no problem calling the tenants to schedule an appointment so I don't have to make 1000 phone calls being the middle man. Reasonable prices, quick service.

This is one of the worst decisions one could make. This is not a plumber of any positive repute, he is rude, he is not thorough, he does not know what he is doing, he is messy, he is dishonest. Oh, and he will not be on time either.

I wish there were zero stars.  I had a sewer blockage in October.  A nice young man came out, used two different augers to find the blockage.  He couldn't.  I actually had to find the two cleanouts for him.  Nothing worked.  He pulled my toilet, and tried again, with no success.  He told me to call the city.  They came out within the hour, determined it was clogged at the tap, and the next day, the city repaired the tap.  The toilet the plumber pulled has leaked sjnce, even though he replaced the wax seal.  I called them today, and a guy named Dennis was completely rude to me. The rudest person I think I've ever spoken with. I'm a reasonable guy, but  when I originally called, the plumber should have suggested I call the city first.  That's what the city recommends.  It would have been without charge.  Second, this guy Dennis' rudeness to me was inexcusable.  I paid this company $185 to do basically nothing, which the city did for free.  The young man replaced the wax toilet seal, but it started leaking soon thereafter.  I didn't use the toilet or any other plumbing until after the city replaced the tap the next day.  This guy Dennis...beware.  He's rude, and didn't care one wit about the situation.  I would not recommend this company to anyone.  Do not use this company.  They are scammers, and are not honest, and apparently will not back up their work at all.  Buyer beware.