Geisel Heating, Air Conditioning and Plumbing

Lazy plumber with no skills.  I had the misfortune of this company getting getting assigned to my home warranty claim for two bathroom sink faucets and on my tub.  The person sent out has absolutely no business being called a plumber.  He was not able to take apart either simple Kohler sink, but thought he could get similar replacements...I'm happy to get them replaced but sheesh, you can't even take it apart and try tightening?

Then before trying to look at the upstairs tub plumbing at all, he started to sell me on how there's nothing he can, he'd charge $1,500-$3,000 to repair the tub, and maybe I should just redo the whole bathroom.  When I told him I'm not interested in that and I just want the tub repaired, he went out to his van for over an hour, then came back in to tell me his boss doesn't want him touching it, even with access he would not look at it.  I did remove the panel and he still wouldn't even go upstairs again!  He instead falsely reported it as a jacuzzi without access to the home warranty company to so my claim would be denied.  That's completely untrue, it's a regular soaking tub, and there is an access door (pictured) that I offered to open up.

I then called the dispatcher who arranged the appointment with me to report this behavior, and complain about wasting three hours of my work day to get absolutely nothing accomplished.  They didn't want to hear any of it, kept talking to me about not being a carpenter (totally irrelevant) and that even with access he doesn't have knowledge of bath tubs.  Really??!  THEN HOW IS HE A PLUMBER?!  I have absolutely no plumbing expertise but it took me all of 30 seconds to loosen the hose.

Now I've been on the phone with HSA home warranty for over an hour (and still am) trying to refute the false information given for denying my claim.  If Pete didn't want to work today, he should have just stayed home.

I can't speak for the other services this company offers, but if you are in need of a plumber: do yourself a favor and call ANYONE else!

I had been dealing with another HVAC contractor for years and it was a nightmare. Recently I had a boiler leak in my home and this different company not only failed to repair the issue they weren't truthful in that they actually caused the leak! Frustrated I contacted Geisel. Bryon, their boiler expert, came the following day and not only quickly diagnosed the issue he explained in detail the problem. Bryon was very professional, courteous and knowledgeable! I learned more about my boiler and it's maintenance in one day from Bryon than I'd ever learned from the previous other company! I was shocked at the price not because it was exorbitant but because it was so reasonable! I had been used to this other company gouging their prices. I couldn't be happier with Geisel and in one day they've earned not only my business but my trust as well!!

I have a First Energy home service contract and they have contacted Fred's to perform repairs to my furnace(2x's), hot water tank(2x's), and heat pump(1x) 5 times over the past 5 years.  All the services were completed within 24-36 hours of placing the calls.  The service techs were pleasant to work with and seem to know what needed to be done to make necessary repairs.  Thank you Sam for wearing a mask and gloves during your last visit, these are trying times!!

Sadly they screwed up our appointment date. Pretty furious about this...considering I had to take time away from work to wait for them to service our furnace. Didn't find out they screwed up until I called wondering where the heck they were. They showed no sympathy or offered any discount on future services. We'll be going with someone else.

terrible service, ruined my warranty claim due to incorrect information, under estimated the job as well, and then declined it all together, luckily the warranty company overturned the claim and got me someone else. the tech knew what he was doing but the office staff was terrible to work with