Where do I start? The last month has been a whirlwind. Bought my house a few months ago and after only 7 weeks of living there, my sewer line backed up and flooded my master bathroom, master bedroom, parts of my kitchen and through to the family room. A disaster to state the least.
Sleepless nights and multiple quotes and opinions later, I met Jacob at Team Rooter.
Jacob's knowledge of my new home and what it needed was quite plausible. It takes a reasonable explanation of why something needs to get done before I budge. He convinced me to replace all the lines to the fixtures and to sleeve the main line that caused the damage. He promised me I would be in good hands and that he would bring in, what he referenced to as his boys, to help out.... and the work began the very next day.
He put Jorge on the job as the main plumbing expert and Jorge texted me every single day progress shots and notes to keep me well informed. I was never left in the dark. I never felt I was asking too many questions (I ask a lot). And Jorge even took the time to show me how he avoided connections on the new lines that were installed. Jorge re-assured me over and over and over that this will not happen again and stood behind their 25 year warranty which is truly a big deal in the plumbing world. His professionalism and timeliness on the site was extraordinary.
Oscar, Juan, and Edwin should be mentioned as they were part of piecing the house back together.
All in all, I am heavily impressed and happy with Jacob and his team's work. I highly recommend them to anyone who needs a solid, trustworthy sewer line service. This is hands down the company to go with!!!