David Frey Plumbing

Local and prompt .  The girls in the office are very informative to get to the bottom of issues so you can troubleshoot before they send someone out.  You usually know what your up against before Dave even gets to your house

Awesome job!  We have two hot water tanks do to a large tub, one died, he came out the next day and replaced both for us!  Timely and efficient!  Also had installed these two tanks for the previous owners, 15 years ago far outlasting the original warranty!!!

Absolutely no issues with David Frey Plumbing. I've used  them for various plumbing problems since moving back to Ohio, great at trouble-shooting and friendly.

Great referral from a friend. Super fast service. The tech was very considerate about entering the house and making sure not to make a mess. In and out, expert. Highly recommend.

I have dealt with them on four different occasions. They are without question a five-star company. I would highly recommend using them. We have used them for our backflow test, irrigation start up and winterization and a kitchen faucet repair.

The girls in the office are extremely rude. They will not listen to the costumer . One of the worst companies in dealing with their costumers. Strongly advise to avoid them. Very annoying to deal with them . They do not care.

We scheduled this company to come out and start-up our sprinkler system and do the backflow test.  I mistakenly also scheduled a different company to come out a couple of weeks before our appointment with David Frey and admittedly forgot about this appointment completely.  Instead of calling to confirm they sent someone out to our house and just went ahead and did the backflow test without notifying us or calling ahead.  We came home and had an invoice in our mailbox so I contacted the company to discuss this.  I spoke with Lindsey who needs a lesson or two in how to speak properly and respectfully to customers (see other reviews as well).  I explained to her my mistake and did admit that I forgot to cancel, eventually I did agree to pay their invoice but only after being literally yelled at by Lindsey for over five minutes.  She is impossible to talk to and has no business whatsoever dealing in anything related to customer service.  Considering this was our mistake, I take full responsibility for not cancelling, however I will add that it would be nice if they called ahead (like almost ALL reputable companies do) to confirm the day before, thus avoiding this issue altogether and not wasting anyone's time.  Since there are several other options for plumbing and sprinkler services in the area I don't see any need whatsoever to use a company that does not talk respectfully to their customers, we will take our business elsewhere.

My first and only encounter with David Frey's plumbing business was truly 5-star. I held back one star on my rating today only because I feel, as a customer, it's wise to give a relationship with a business time before rendering a final opinion about them. That said, I must share my great satisfaction with the repair work done by David Frey at our house one day between Thanksgiving and Christmas. Our kitchen sink pipes went kaput, and our DIY attempts had failed completely.

Not wanting to simply pick a plumber from the phone book, we turned to a friend who recommended David Frey Plumbing. When we called, the person we spoke with on the phone was friendly, and David was able to come to our house within a short period of time. When he arrived with an assistant, I was immediately impressed by their desire to get right to work. They did a good job and didn't drag their feet at all or try to do work which wasn't needed (so my fears of a padded bill were put to rest!) I appreciated the fact that David and his assistant kept the work area clean and that while one of them was working on the pipes, the other was taking away equipment that was no longer needed. This kept the job moving at a good pace.

Based on this repair job (and my friend's positive history with David Frey), I would definitely recommend his services.

Mr. Frey does good work, personally.  Have had not so good work with people that work for him.  His receptionist, who also happens to be family has been rude, disrespectful and dismissive.  Really unfortunate because having heard this from several other people having the same experience, she is the reason customers are leaving.  I had a conversation with Mr. Frey about her, so we will see if she changes or he releases her from being the voice of the business.  

UPDATE:  Needed work to be done and the receptionist called me today to schedule something and then said an I quote Oh wait, my dad is looking into your review about my rudeness and I am not like that and he is talking to his lawyer.  I asked her why she called me then and she proceeded to say that a friend of hers who is a friend of mine ..blah blah blah and I stopped her and said why did you call me? You cannot call and harass people and yes we are allow to give truthful reviews. And asked if she had read them and said thank you good bye.  Other posts stated that they threaten with a defamation suit ...Well the thing is you have these things called reviews and we are being honest about the services provided. Most often it is customer service why businesses lose people. Unfortunately it is happen to Frey Plumbing.  Mr. Frey ..do the right thing.  Your receptionist is not good for business

Read your contract very carefully if they don't say they're doing it they won't do it ask them lots of questions about how your home and property will be left because a mess is how you may find it

Hired them for a leak we found. Instead of checking the closest water source first, the dishwasher, they checked everything else in the house and cut holes in our walls and ceiling. Guess what, turns out it was the dishwasher. Eight dollar valve cost us $1100. When we contacted the owner, David frey, as to why this happened he threatened us with lawsuits and vulgar language. Even had his daughter Lindsey call to let us know it will be bad if we try to fight it. We ended up in court, where the judge sided with them because they are professional plumbers and must know what they're doing. I figured it out on YouTube in five minutes and fixed it myself. That's right, they even left our house without actually fixing the leak. If you enjoy being bullied David Frey is the guy to call in Avon Lake