Staggs Plumbing

I had a major leak in my water line between the meter and my house.Due to an ice storm, and lots of rain, it was impossible to detect until I called Staggs plumbing.  They were prompt, professional, and knowledgeable, and got right to work.  Even through standing water they found the leak and repaired it.   These guys were awesome--will never call anyone else when I have plumbing problems--thanks so much!

Sharon M.

Staggs has been out go-to for years. They have done everything including a slab leak in the garage, faucet replacement, upstairs pipe leak, and an outdoor leak. While they are pretty prompt to show up, they don't seem to be the highest quality and their ethical standards are questionable.

A coupe is my experiences:
1. They came to repair a leak from upstairs. After cutting in the wrong locations in my ceilings twice, they finally found the leak behind a sink. After fixing the issue, it is leaking a little over a year later from the same place. Shoddy work.

2. They came out to fix a leak in the year behind my water meter. Quoted $500, which I agreed to. While I was at work, they decided that the leak was a bit behind where they thought it was and needed to dig more. They talked to my wife, who wasn't invoiced in initial discussions and told her it was going to be closer to $2500 and demanded a payment of $1500 to proceed. They actually billed $3000. For that they couldn't even be bothered to finish the same day, despite having clear access to the leak by 5pm.

I cannot say enough great things about Staggs Plumbing. We noticed a leak under our kitchen sink yesterday (Thurs night) and woke up today (Friday morning) and immediately started calling plumbers to come out ASAP.

I went to Yelp and just started dialing every plumber with decent reviews and called about 5-6 plumbers and everyone was booked. Then I called Staggs and they said they could send someone same day between 12-4. After calling so many plumbers, I was SO thrilled I found someone to come in such short notice.

It gets even better - Matt (the owner's son) and Cameron (the owner's bonus son) came even earlier than expected around 10:30am! They put little covers over their shoes (love that), looked at the issue and fixed it -- all within the hour AND for a reasonable price. It was just $375 and other plumbers via Yelp had quoted me $550+ by just looking at the pics I had provided.

I still can't believe how fast, efficient and friendly they were. We woke up this morning with a huge problem and now its fixed before lunch. I have never had a better experience with a contractor. Wow. HIGHLY RECOMMEND!

This plumbing company blew me away. Came so fast and did the job quickly and perfectly. The guys were so great and professional, I'm honestly thrilled to find a great plumber. Service like that is few and far in between these days.
Thank you to Patrick and Garrett! You guys did a great job for us.

The owner Randy staggs is very dishonest. I had sent him a quote from a different company and he said he could do a few thousands lower. I am sure can you what the quote would be knowing that he has been in business for over 30 years and worked with many insurance companies. When I got the quarterback I was shocked to find out it was not only less than the other company but 10K more than the other company!!! I am sure that Randy knew this before him and he was just trying to get the $400 fee for the initial visit out of me! I think that he robbed me of the face knowing full well that his estimate is higher he lied to me!!! Stay away from this company as they are very dishonest and very overpriced, not to mention the owner is a liar!​

Until recently, I would rate Staggs Plumbing with five stars. They have done several jobs for me and I used to be impressed. Their employees do not stand behind their work a day over the one year warranty verbally discussed, and a previous repair was quoted at a much higher rate. In addition, after they left from the most recent job, I noticed a stud was missing from my wall. None of the three Staggs employees who were in my home talked to me about this before doing so, they just did it. Their office schedulers are great to work with, as are some of their plumbers; the problem for me is if I cannot trust all of their employees, I will not hire or recommend them moving forward.

Randy Staggs, owner of the company, responded very quickly to our request. He installed two new hand-held shower heads, a leak detector, and checked our main water shut-off valve for proper operation. He's smart, experienced, efficient, and thorough.

We needed our furnace checked because a home inspector who went over our condo with us prior to purchase was unable to inspect the furnace because of the bolted cover over it. Randy recommended his other company, newly created Dallas Heating and Air Conditioning, to do the furnace check.

With my okay, he called the technician, Vincent Marrone, and he arrived at our condo in just a few minutes. Surprisingly, he found that the 2018 furnace was not wired in properly and that it was not operational. He corrected the wiring and we smelled the heat for the first time since buying our condo in February!

I cannot recommend Staggs Plumbing and Dallas Heating and Cooling strongly enough. We signed up for annual HVAC checks because Vincent was so impressive on his first visit here.

Both toilets started to leak from the bottom. I called Stagg's and two guys, Cory and Travis were here within 1 1/2 hours. They fixed the problem and were delightful men. I had called Stagg's a couple of weeks ago to see if they would go to my moms house in Richardson, and again, they offered wonderful service. They came out the same day for her as well. She too was very happy. I will definitely use Stagg's and request Cory and Travis to come to my home.

Absolute criminals.  Please do not use these guys.  I called them instead of my normal plumber because these guys were readily available on an urgent repair.  They recommending replacing the sewer line in the yard which was already PVC (which I was unaware of), which of course did not fix the issue but they happily charged me $5.5 K, - the issue was the cast iron piping underneath the house.  I wasn't made aware at the time that the repair would stop at the house so several weeks later, when the same back up happens, they informed me of the house to alley mis repair but then stated I likely had two problems.   Of course the plumber that diagnosed the issue is no longer an employee for them.  Great.  How is it they have so many positive reviews on yelp?

Got a clogged drain and need a new wax ring replaced, Matt and Cameron showed up and take cared of my problems. They are very professional, friendly and clear on pricing. Definitely would call Staggs Plumbing for my future plumbing needs!

Cost us thousands after they used a camera and misdiagnosed the area of the leak to be under our dining room  and jack hammered the entire floor and dug it all up before discovering there were NO pipes. Forced us to pay them to repair the floor or they would leave it like it was. They were fined by the State of Texas but we never saw any of that money. Didn't get a permit from the city before the work either.

Another company found the leak just along the edge of the house (Outside) where they said is the first place a plumber should look.

This happened years ago, but I was horrified to see they were still out there when I googled for a plumber. They have NEVER attempted to make restitution.

I would have given them 5 stars but I was quoted $25 less by the office and charged more for the flushing of my tankless water heater.  They are polite, quick and helpful.

What a fantastic experience!

They were able to fit us in same-day and even called us when they had an earlier opening than originally thought. The guys were so polite, so professional & so honest.

We had an upstairs toilet that was leaking so they guys checked it out, were thorough & then gave us our options with their suggestions. They ran all the tests, diagnostics & such and found the issue. We were wondering if replacing the toilet would help & they honestly told us they didn't think that had anything to do with it, which was so honest & helpful!

They told us what we could do to fix the issue or said they could do it for us. We opted to have them do it as there were some work-arounds needed based on how the original owners built the bathroom.

They were amazing & warranty their work for a year!

I schedule an appointment for 3:30-4:00, I received a text at 3:45 that the technician was in route, at 4:00 the technician called me and said his machine was broken and his company couldn't come out until tomorrow afternoon.  Don't thrust this company,  horrible service.

Fixed a water main break in front of my house behind the meter and did I'd fast, reasonable, and were great to deal with.

Will never do business with this company.  They showed up to my house to give me a quote never mentioned it would cost me anything just to get a quote.  Had the upfront cost for a quote been discussed with me then maybe but to be honest there are plenty of plumbers who actually want to earn your business who will not charge for a quote.  Do your self a favor, call someone who isn't going to Nickel and Dime you.

What a terrible experience with this plumbing company. The plumber they sent to fix my sink leak came for 5 minutes and then said he'd return in an hour to silicone coat the leak. He then returned and said he had to order parts instead and would call later that day with pricing. He never called. I then called the office a few days later asking for an update, never got one. I then called again and finally the plumber called me and said he'd text me the quote and be there in 2 days to fix it. He never called nor showed up as promised. I emailed the owner as well with my experience, still no follow up.

After several weeks, sink is still leaking and no follow up from Staggs plumbing. I will never use or recommend to anyone, stay away from this company.

Front yard spigot had been leaking on and off for years. Decided to once again fix by replacing the washers myself but instead the entire assembly was toast. Was not planning on keeping the water to house off too long so needed an emergency plumber pronto.

Called a couple plumbing companies but no one had openings until the follow week.  Called Staggs and they sent a person out right away. Matt explained everything that he might have to do; 90s house, if welded and not screw in have to take out brick to replace and put in correct screw in version, if screw in then simple fix. Luckily was the simple fix.

Matt and Garrett were awesome. Even got a lesson on how to keep outdoor spigots lasting longer. Highly recommend this company. All around great experience in a stressful circumstance.

Called and sent an email to Skaggs about having some work done. They say response time is one day for an estimate (wrong!).  I had to call and remind them of their statement they will get back in one day with estimate.  So finally someone calls from Skaggs after my call back to them and he gives me an outrageous price over the phone.  I declined. I cannot use a service that is so difficult to deal with.

Our washing machine located in the garage of our 58 year old home, backed up causing an an additional backup in our kitchen sink.  Laundry and clean dishes were not happening with this issue.  I called Staggs Plumbing based on Yelp reviews and received a call back from April who was very informative and helpful.  This was around 1:00pm and a little after 5:00pm, Patrick arrived to access the issue/clog.  As suspected, he had to get on the roof with an electric machine to unclog the pipes.  Did I mention it was 103 degrees at that point?  It was extremely hot to say the least!  Patrick didn't flinch.  He had to make at least three trips up the ladder on our roof and after meticulous attention to detail and pure hard work and skill he resolved the issue.  Patrick was kind, professional and knew his craft well.  There was a $325.00 Emergency/Sunday additional fee, but due to our schedules it was well worth it after this experience.  I highly recommend Staggs.  Patrick and April are awesome!  Give Staggs a call and you won't be disappointed.  Honest folks to do business with and exceptional communication and customer service.

5 Star Service. They were prompt, professional, friendly, got to the root cause almost immediately and completed the job in short order. Highly recommend the whole Staggs team!

Randy came out and look into my slab leak/plumbing and found no leak on my side of the townhome I live in. He was very nice and answer all my question and on top of that he wasn't brother by me hover around him the whole time. He did a leak detctor test, ran my washer, check main water and shut off valve and also check water pressure. He took his time look into the issue. He said the leak is coming from my neighbor

Two technicians came to home for hot water heater estimate.  Were advised of size needed, and age of existing.  Gave price--highest of 5 we got, but could not tell me brand used, warranty info--basically nothing.  $89 charge for nothing.  This was the only company that charged!  Advised dispatcher of lack of info given--said she would have the manager call me.  He never did--would not trust them to do any work.

Staggs' plumbing customer service is terrible! They kept up charging me while the install was taking place. It started at $4,700.00 and ended at $5300.00. I told 2 different office employees I was driving halfway across the country to my new home and asked if it would be a problem if I paid them when I arrived. They both said, That's  fine, and highly suggested I use their financing. I told them I could pay cash, debit, or credit card, but they were very persistent in using the finance vendor. So I did, and again said I wouldn't be able to sign up for it for 4 days because of traveling. They said, That's fine again. They did the work and called and texted me 3 to 5 times a day for 6 days straight! Two of the days were weekend days, and the finance company wasn't open. Everytime they called, they got meaner and nastier on the phone. I paid my bill the following Monday, like I promised in the first place. I don't like being treated like a criminal, especially when it was their idea to go with their financing. The work was done shoddy, and they had to come out on Sunday and fix the new leaking water heater again. I also had mentioned a small drip leak on my washing machine, but they wouldn't fix it until I paid the bill. Go anywhere else and get better service for your money.

2 stars for polite representative and quick dispatch. Unfortunately, I was not told about a charge for estimates beforehand. I followed their prompt for Get a quote and a fee was not mentioned. Two guys showed up. Were here less than 3 minutes and seemed confused that I only wanted an estimate. They looked at the projects, went out to the truck, and came back in with a reasonable fee (at least for these days with inflated prices) but only then announced that there would be an $89 fee! I agree there should be a fee for their time and gas, but there's no way the 7 total minutes of travel and eval was worth that kind of money. Choosing to go with a more up-front company even tho I will have wasted that $$. Just can't see giving more cash to them after these actions left a bad taste in my mouth.

I had three sinks serviced. I have some pretty old plumbing that needed a few updates. After a kitchen sink leak caused by a broken cut off valve, I needed peace of mind it wasn't going to happen around the rest of the house. I had three sets of cut off valves replaced with the new kind that aren't rigid and don't break. I also had two sinks that were draining slow and one faucet that was dripping.

Two guys showed up and after giving them the list of improvements, went straight to work. The work was completed quickly but not rushed. The two new faucet replacements look great and all six cut off valves look professionally done. I was also pleased with the price.

I've had issues with Baker Bros and Benjamin Franklin fixing and then causing other issues. I doubt I'll have that problem with Staggs. Now I just need to find a good electrician to replace all of my loose power outlets.

Rickey called me ahead of time about the appointment. They showed up on time and had all of the tools ready to fix our pipes. It was a very cold winter morning and I really appreciate that both Rickey and his partner were diligent and made sure our pipes were fixed and everything worked as it should. I would definitely recommend Staggs Plumbing to anyone.

Staggs Plumbing replaced my daughter's leaking water heater and did a fine job, with high quality materials, at a fair price.  The job was scheduled and done the day I contacted them.  The old cold water supply shut-off would not fully close and they took care of that problem, also.  The old overflow pan you can see in the photo is ugly but sound; it just needed a bit of sealant on the exit fitting so we decided I'd do that myself, saving some money and avoiding putting the pan in the trash.  I was very pleased with the work and the expertise of the master plumber who did it!  A true family business.  The next time I need plumbing work done, I'll certainly call Staggs first.

Randy came out for same-day service. He was quick, clean, professional, fair pricing. Will definitely call back again in the future. A pleasure to work with. Thank you!

Same day service. Very professional and great value for the service provided!

Needed a faucet replaced and attempted it on my own but it wouldn't budge. I was able to get a next day appointment, Staggs came out the next day and completed the repairs quickly. Great value!!

This family runs an excellent business from start-to-finish! Extremely prompt, honest, and efficient. Matt even showed my 2.5 year old son his tools and let him help--he hasn't stopped talking about it since! Highly recommend!

Needed a new hot water heater and I'm very happy that I chose Staggs. They gave me a fair price, came out when they said they would and on time, and completed the job quickly. I also had a clogged bathroom sink which they also fixed for me. I would recommend them to anyone and will be going to them again for any of my future plumbing needs.

Thanks Jeff!

Out of 4 other Plumbers Staggs was the only one able to schedule that same week. Found our leak in the yard in a timely manor.  I will recommend and use them again.

Pathetic unprofessional service.  Asked for a quote on very simple items and after visiting my house to look at each one I received the most laughable quote I have ever seen. They actually charge $275 to install a simple sink faucet that the customer provides. I asked how they calculate the $275 because I know that takes about 20 min which implies an hourly rate of $825 and they dodged the question and said we charge by the job.   Wow just wow. RIPOFF ALERT!  I said is that your only rationale and the woman I spoke with was incredibly snobby and rude and said yes. So I said I was just giving you a chance to explain before I posted your quote on yelp and she panicked and said oh wait on hold I'm brand new this is my first week blah blah blah (all lies), I will get the owner hold on.  So I wait on hold. No owner shows up then she says the owner will call me I said ok sure. Did the owner ever call me? Nope. Radio silence. Just pathetic.
DO NOT HIRE THESE SCAMMERS!

Update: Owner calls me unannounced on saturday morning, I asked why didn't you call me yesterday as your manager told me you would? He says I was busy. Then I ask him please explain to me how you estimate a sink faucet install at $275. How long, what hourly labor cost etc.  He says how much should it cost and then starts screaming at me. WOW just WOW.  This is how you treat your customers?!?!!  NO thanks pal.

Outstanding!
This is a family owned and operated company that provides quality work and exceptional customer service.  They were polite, professional, and efficient.  I called because I needed a new dishwasher installed and it required new pipes and hoses.  April (office manager/dispatch?) was very kind and helpful and scheduled an appointment for me.  Matt and Juan came out first thing the next morning and took care of everything I needed and were even kind enough to look at some other work that I wanted done.  They are very knowledgeable and affordable.  They clean up after themselves and wear booties over their shoes to keep your floors clean.  Will definitely use them for future projects! Be sure to ask for Matt!

Look no further if you need plumbing services. Staggs not only lives up to their stellar reputation but the staff is simply the kindest and most professional I have encountered in quite sometime. Juan and Matt are dedicated and knowledgeable and extremely respectful. I am now a customer of Staggs for life and I'm thankful that this family owned business has crossed my path.

I reached out to a number of plumbers through Yelp on a Saturday night to get work completed the week of Thanksgiving. Before that Saturday night was over, Staggs had scheduled the work for first thing on Monday morning. They were very prompt and professional with their communication throughout the entire experience.

I was out of town while the work was done, and the plumber called to talk me through everything while he was completing the projects. I was pleased with the pricing, and when I got back to town to look at the work, he did an excellent job. I believe he went above and beyond in some areas, such as removing and replacing brick at no additional charge, and getting the water heater connections up to code, even when that wasn't in the original scope of work.

I manage multiple rental houses and have worked with many plumbers. Assuming Staggs continues to provide the excellent service that they did, I'll continue using them for any plumbing work in the future.

When I turned on my dishwasher this afternoon my tub on the other side of the wall filled with sewage and the water from my toilet leaked completely out from around the bottom of it and filled my bathroom floor, running into my hallway. The smell was atrocious and being there are four adults in our home all day long either working or schooling we needed help quickly.
I found Staggs Plumbing online and was so grateful April was able to work us into their schedule within the hour...thank you April!
Jonathan Cortez and Juan Mendez were the two gentlemen sent to our rescue! They were both so kind and polite. They explained our situation to us, then quickly went to work fixing the issue. These guys are sincerely skilled and efficient, we really can't say enough about them! Thank you, Jonathan and Juan, we so appreciate you!
I think it's obvious there is no doubt, we recommend Staggs Plumbing for any plumbing need!

I absolutely would recommend. April squeezed me in not once but twice when I was in a pinch. The guys have always been honest and respectful. They will not take your money but instead, let you know the options you have for the project.

Everyone with Staggs was great. From the first conversation, everyone was  quick to respond and on top of all the questions I had. Not only did they provide a competitive quote, but they did the work quickly and with quality. This project was for a bathroom remodel, so there were multiple steps between each inspection (plumbing, exhaust vents, new/multiple water lines, shower pan) and all parties at Staggs did a great job with that as well. At one point in the process something out of everyone's control happened over night, and the guys were here at the crack of dawn to fix the issue. Last point that must be said, given that it's the time of Covid - they were very respectful and courteous with regards to protecting me and themselves.

I would highly recommend and I'll be using them for future plumbing needs, too! Thanks to all that I worked with on this adventure!

Terrific response time and very professional. Took care of our problem very quickly!  The plumber, Nicholas was extremely courteous, pleasant, knowledgeable and helpful.  We will use Staggs plumbing in the future if we ever have a need for sure!

Nick and Garrett were wonderful! They diagnosed all the plumbing issues with the property quickly and professionally and gave me expert advice about repairs needed, showing me what needed fixing and why. They were both courteous and professional and I look forward to Staggs Plumbing continuing to serve my plumbing needs! Thanks for a pro experience!

Had some trouble with my hot water heater and called knowing nothing. I spoke to April, who was very courteous, patient, and knowledgeable. She was able to get me scheduled for the time I needed, no problem.

The tech (I wish I had his name but I wasn't on site for the appointment) was very professional and was even early. He was ready to go before I could get someone out to meet him and when I let him know, he told me he would wait, no problem.

He was able to diagnose the issue and get me my hot water back, and even though I had expressed interest in possibly replacing the heater, he was honest about the prognosis and what I was looking at in the short and long term. I cannot stress how much I appreciate that. Not every service provider would pass on an opportunity to make a sale with a customer who has no idea what is going on.

I could not ask for a better experience. This is a business that gets service right.

These guy are so honest and helpful. We got them from yelp to replace and fixed faucets for my bathroom and kitchen They didn't charge me a lot. Also, they warranty their work for 6 months if something happens, just give them a call. I feel peace of my mind from now whenever i have a plumbing problem. However, they need to come a little more on-time  on their appointment. Everything is perfect. Highly recommended

I made an appointment more than a week in advance. Confirmed it two diff days. THEY NEVER SHOWED UP. Couldn't find my appointment.  Now I'm stuck without working plumbing. DO NOT USE. CANNOT BE TRUSTED TO SHOW UP

Showed up at scheduled time, repaired leak and adjusted outside faucet. Finished, tested, and cleaned up after themselves within a few hours. I will continue to use their services when needed.

April, Jeff, and Jonathan were wonderful!! April got us put on the schedule in no time and they came to our house very quickly! Their communication was on point! I even received a text when when they were en route! Very kind, VERY professional and didn't make me feel dumb for asking questions. I will definitely be calling them next time I need work done at our house. Highly recommend them!!!

We can't thank these guys enough. We had a pipe burst today thanks to the snow, and they came out after their busy day should have been over to cap it and get our water back on. They were extremely professional, showed up with masks on, and explained everything to us. Truly, we can't thank you guys enough, and you've earned customers for life! Thank you!!!

I can't express how satisfied I am with the level of professionalism, customer service and response time. I will never use any other plumber again. Felt like I hired family. Highly recommend.