American Plumbing

Shazam! 90min from call to fix who can beat that? I need to go to the casino tonight.

Horrible customer service. Dishonest business practice. Was told I would get a call from the owner about a way that an employee spoke to me over the phone about the services. This employee was a plumber with the company. While on the phone with me he used vulgar language and false accusations. The company had no issue taking me call and my money. The story, the pricing, and rhe service i received was very different from the services I requested. When i tried to work with the company to find a solution, the customer service rep for the company led me to believe she was concerned as i was. Til this day i have no received even a courtesy call. Would not recommend them to anyone.

American Plumbing was highly recommended to me by a friend so I gave them a call regarding my plumbing needs.  What was refreshing is that they actually called on the way to my home to let me know that they would be arriving shortly.  Mike, the owner, arrived at the scheduled time with his assistant.  They took care of the back-up of water in my basement and snaked my drains.  Mike insisted on returning the following week and snaked the drain again to insure that the drains were clear of any tree root matter.  I thought that the service and level of professionalism was superb and their charges were very reasonable.  They even cleaned/rinsed the basement floor and removed all debris.  I would highly recommend them to anyone who is looking for a reliable and knowledgeable plumber who appears to truly care about customer satisfaction.

Very unhappy with the service and quality of work. I called with a plumbing issue in my main drain. A late night call to them they said they could come out the next morning. They did just that. I explained the issue with water coming up in the floor drain. They brought in the snake. Snake the drain from the floor drain. (After calling another plumbing company found out this is not the correct way to access the main drain). They did not camera the main drain to see if it was clear of blockage. But they did inform me that my main pipe is gonna collapse and to have them come out next month to take the floor out in the basement to repair the collapsed pipe. Two days go by and the water comes back through the floor drain. Called them to see if they guarantee there work. They said no. It would be another charge to have them come out and snake it again and pushed the floor being removed and new main line installed. Had another company come out to verify the collapsed pipe and to fix the issue once and for all. Brought the camera to look at the drain. The other plumber company told me my pipe is fine and the pipe would be good for another 30years. They gave me a one year warranty on outside pipes from clog and 30day warranty on pipes clog free for in the home. All and all done use these guys. They will try and get you to add work not needed to your issue and my not even fix the issue at all. Pick another company if you need plumbing service.