Description

Plumbing - Service Plumbing offers repair, replacement, installation and design of all residential and commercial plumbing. We have experience in repairing older plumbing systems/fixtures and the installation & maintenance of water filtration and water softening systems. Remodel - Re-piping an older home with copper tubing? We can help. Service Plumbing can handle all of your plumbing needs: heaters, faucets, toilets, pumps, kitchens, or bathrooms. Heating Work - Experienced work with hot water heating systems (radiant heating, hydronic heating), boilers, radiators and water heaters of all kinds. Water Heaters - Service Plumbing uses solid, proven brands to heat your water. We can also show you how to extend the life of your water heater and save you money on your electric or gas bill!

HISTORY

Established in 1979.
With over 30 years of quality work in repair, maintenance, and restoration of plumbing systems, Service Plumbing of Charlotte approaches each job with solid dedication and expertise. Service available 24 hours a day, 365 days a year. Our friendly staff is here to assist you with all of your needs!

Reviews

LE H.

01/08/2014 12:00:00 SA

This company is the best plumbing company I have ever worked with over the past 30 years. Excellent workmanship, response time, etc... I have had to use the company for three major events over the past five years; main water pipe to the house broke (they had to dig down six+ feet), clogging of a main water drain that caused flooding and finally repair of frozen pipes that occurred during the arctic freeze this week (January 8, 2014).

The response time was amazing on the emergency calls. You will not go wrong with this company, they are well established with a large team of professionals. The don't really advertise, I found them through a referral.

Julie P.

03/01/2022 12:00:00 SA

Great service and very knowledgeable technicians. Always on time and very polite. Thanks for making my interior design jobs go smoothly.

Leonel C.

04/06/2021 12:00:00 SA

They came to check a water pressure issue. 5 minutes after they wanted to charge us 150 bucks for the visit. When I scheduled the visit I was never told the fee was 150 bucks... it was never mentioned. I assumed it was going to be like the rate other companies work with. Even the guy who came to the house told me that they always seem to forget to tell clients about their insane rates for a visit. Misleading by withholding information. I do not recommend them.

Chris C.

3/31/2020

Service plumbing installed all of my plumbing fixtures. We had a DTV smart system installed on our shower. They never programmed it right and it never worked right. It wound up going haywire on me so I called them to fix it. After multiple attempts, I had no luck in getting them to do the job right and had to hire someone else.

Robert M.

5/15/2020

I have used Service Plumbing both at the home and and my business. They are very responsive and always ON BUDGET! The staff is super friendly - both at the office and in the field. I would gladly refer them to anyone!

Allyson A.

01/09/2021 12:00:00 SA

Great service, professional service, fair pricing, they are doing more work for us to upgrade our home

Frank P.

5/22/2018

Poor Workmanship Without Consideration for Making Things Right!

Unfortunately I was introduced to Service Plumbing by one of Charlotte's premier builders. Their workmanship was very poor and their response to multiple acts of ignorant negligence was to attempt billing at a higher than market rate to fix what they didn't have the knowledge or basic skills to properly install. Straight Up...this company is a 2 out of 10 in regard to ability and workmanship and a zero in regard to customer service.

Sabre W.

2/18/2019

I decided to call this company after seeing their trucks working a few houses in my neighborhood. I needed an inspection and work to be done on a fixer that I just purchased. At first, my problem was minimized and then was told to hold while, she checked with the other girl's availability and then I was told that they are so behind other contract jobs that they are a month out to even survey what was needed. If you need someone right now...as most plumbing problems are of the right now nature. This is NOT your company!

John T.

8/27/2019

I called regarding a small leak in the attic. They said they would have someone there in two days. When they did not show up as scheduled I called, they did not have anyone to do the work. (why didn't you call me!) They finally got someone the were here for 10 minutes and used a little bit of material (They left more material in my attic than they used for the job). Then charged me way too much! Not a fan.

Louis D.

9/13/2019

I have used them in the past and thought highly of them. Today I called with a problem. When I told the scheduler it couldn't wait a week she simply hung up on me. Needless to say I went somewhere else. Their motto should be don't count on us

Nancy N.

1/14/2016

Amazing service. On time, excellent work and FAST. Justin is the Ninja Plumber. I will never use another plumber. Agree with post by Le H - they don't need to advertise, but the best builders in town refer clients to them.

Shiba S.

12/29/2015

Be aware this company over charges you
I had problem with my grinder pump. I was told that service call will be $125 and they handed a $265 bill to me and to not to even correct the problem. I was told that the replacement pump will cost $2,250 when I knew the cost of the pump is not more than $700 the most. After I refuse to have them change the pump, the technician did not bother to put it back in place and was leaving the pump in the middle of my yard.

Harlow S.

5/20/2019

If you call Service Plumbing, prepare to be hosed. Their billing practices are unfair, bordering on corrupt. I recently had a clog in a sewer line that I couldn't get at with snake and called them up. One guy appeared, with sewer augur. He pulled the toilet, reamed the line, and reinstalled the toilet; it was all over in less than an hour. The work was good, no complaints. However, I received a bill for $500. When I complained I was told that was the standard fee for this sort of work regardless of how long it took. I was told that in auto shops, if a 10-hour job takes 9.5 hours, that's just how it goes. I'm prepared to pay a plumber $125 plus travel, and maybe a surcharge for a piece of equipment. $250 would have been reasonable. Not $500. Do not patronize.

Naomi H.

2/19/2019

The service man came to repair my sink and stole my wedding ring. I left a message for the owner with the person who answers the phone and nobody returned my call. I guest they are related. Beware once a thief always a thief. His name was Jason he did write me a receipt.

Peter D.

09/07/2017 12:00:00 SA

Very expensive $135 service call for a 10 minute visit to tell me I need a new water heater.

E F.

8/14/2013

Beware! This plumbing company bid on a job 6/3 and accepted the job mid-June. We had rain delays and needed to delay plumbing until 8/15. The owner emailed me on 7/15 regarding the 8/15 plumbing date 'got it. keep me in the loop'.

We called to confirm our timing on 8/12, 8/13 and 8/14 (PLUS we emailed the owner 8/13 and 8/14 to confirm). We spoke directly with the receptionist each time.

The receptionist was not happy on 8/14 when we asked for her to call back and let us know either way whether she could confirm with the owner if they were coming before she left her shift that day... she said we were being unreasonable (unreasonable asking them to confirm a job starting in 18 hours?!?) She phoned back 15 minutes later stating they were no longer doing the $2,500 job and we needed to find someone else. When I asked for her to have the owner, Kenneth, to phone us, she said ' yeah, I can pass along the message but I doubt he will call you'.

BEWARE... $2500 plumbing job is not small. What will they do for you when you schedule a service call?!?

Ben F.

04/03/2015 12:00:00 SA

I called Service Plumbing to fix two leaking bathroom sinks. The first sink was fixed with no problem. The technician did not bother to fix the second sink. I called the office and complained, since I had already paid for the service. They sent him back out the following day. He was in and out before I could check the work. Once I did check out the sink, I noticed that it was still leaking. I called back to the office and requested another plumber. They can not get another plumber out for another week. I do not feel that Service Plumbing is putting the customer first, and have had a horrible experience with them.

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