Frank Marinelli Plumbing & Heating Co

First time I've worked with Frank Marinelli Plumbing and Heating Co.  The heat on the second floor of my house stopped working.  Within an hour and a half of me calling to setup an appointment, they had responded to my call, came by and fixed my heating problem for a very reasonable price.  The two people that came were really nice, professional and explained the problem to us.

I will absolutely be contacting them again for anything else in the future and I highly recommend them to anyone.

We've used Marinelli's before for various plumbing problems,  but this time we're truly amazed at Billy's level of expertise in fashioning, literally, creative solutions. After a clogged kitchen pipe required new pipes to replace seriously old ones (this is a 180 year old house), Billy went into overdrive to design a series of pipes to bypass the ancient ones and still connect to the sewage pipe.
Very impressed.

Billy and his guys have been coming to my house for years now with a myriad of problems. He is always the consummate professional and never leaves you hanging. I feel safe when I call him because I know it is going to be a job well done.

I typically don't post reviews, but I was simply astounded by Billy's exceptional service and professionalism. I had a low shower pressure issue, and I called Billy after finding him on Yelp. Instead of coming in for probably a very simple fix for him, he walked me through how to fix it myself over the phone, saving me the money at the cost of his own time. Who does that nowadays? It's such a breath of fresh air and next time I have any plumbing issues, or if my friends and family have plumbing issues, Billy will be no question the first and only person I call. He is wonderful!

-Jonathan G. in White Plains NY

If you need a plumber, look no further. Marinelli Plumbing, is professional, honest and trustworthy and delivers top service for a very fair price.  

My hot water heater crapped out during the Thanksgiving holiday. I called multiple companies, even the one I usually use, to no avail. I called Marinelli, and spoke with Mr. Billy. He asked me to send him some pics of the water heater, and advised of the best choice for a replacement.  He responded to my home faster than the fire dept.!!  The entire job was professionally completed in two hours. It would have been faster, but Billy is a very personable gent and we chatted while he completed the task.

I highly recommend Frank Marinelli Plumbing.  THE BEST!!!

Our hot water went out this past Saturday without any warning. Since it was 9pm on a Saturday we didn't have all that many options for a speedy (or cheap) repair.

One company quoted us $350 and wouldn't guarantee a fix. Seemed like a lot considering a new tank is probably the same cost. The second company told us $169 for the first hour but it would take him a few hours to arrive. Also he said he wouldn't necessarily have all the required parts since his shop was closed and it was the weekend. Disappointingly, the 3 other companies we called which advertised 24 hour service,  didn't answer or call back.

With these two lackluster options we decided to wait it out till the next morning and prayed for a hot water miracle.  When we didn't have any luck, we hit the phones again. After 3 more duds we came across Billy.

Nice guy right off the bat. He apologized for not being available (it was Super Bowl Sunday but he had tickets for a Broadway show...hilarious!) but gave me helpful advice on troubleshooting without any hesitation. Actually, what he told me was far better than the stuff I got online or from the manual, and long story short, his advice worked! We had hot water 30 mins after hanging up the phone.

Billy saved us hundreds of dollars and heaps of time, all while being a good guy. That says it all. I would recommend this company wholeheartedly.

Billy saved us. I called him with a plumbing problem that would have left our family without use of the bathroom for a least a weekend.  He had a packed schedule of existing appointment, but extended his day to squeeze me in. Old-school gentlemanly service.  Fair in his price and a professional in every way.

Don't even think about using someone else. In one morning Billy and his son fixed a leak, installed a new hot water heater, capped-off 2 sinks, a shower, and a toilet, and restored pressure to a sink. Responded quickly to an immediate problem. Very reasonable price, no playing games. Unlike most plumbers he is able to quickly and confidently diagnose a problem and then address it.

great service these guys do not rip you of like so many others.
We had our water heater break, they replaced it and it costed less than the $169
mind you we were  quoted by a competitor just to come to our condo.
2thumbs up for FMP!

I can't sing enough praises about Billy and his crew. He is always available when I call and understands his customer's needs and urgency. He has gone above and beyond the two times I've used him and as a result he will be my go-to guy for any future needs. His rates are fare and the quality is his work is top-notch. I decided to call Marinelli's based on the reviews I read here and all of their stars are rightfully deserved.

Billy's terrific. He's great on phone and in person. Knowledgeable, dependable, personable, and good prices. From changing a washer in a faucet, a diverter spring in a bath tub/shower or replacing a water heater Billy and Roland are the best.

I am going to add to this long list of already 5 star reviews because the team at Marinelli plumbing is absolutely a diamond in the rough among all of the contractors and pros that have worked on our new house in the last few months. Billy and his team are highly knowledgeable, extremely quick to respond to questions and issues, and all very generally good-tempered and professional guys to work with. We absolutely feel confident with the level of work they provide, and will continue to use them for plumbing repairs even after the initial push of setting up our new house is over. Kudos to the Marinelli team for great work and customer service!

I had a tricky kitchen sink drainpipe leak and as challenging as it was for them -- requiring a second service call -- they handled it the most professional manner. Their rates are reasonable as is their appointment scheduling.

The guy I spoke with, Billy, was amazingly helpful. I called the company based on a recommendation, as I had a pressing, although not critical, issue.

Billy was already booked, most likely due to the severe cold New York was enduring. But he talked me through my issue over the phone, gave a great and simple explanation on how to fix it, and even gave me his personal cell number in case I ran into any issues. He identified a few snags I might encounter and offered tips on how to avoid them, although in the end it was as simple as he described.

Great guy! He put a good bit of effort into helping me out. I wish this company well, and will be calling them again.

Short story is we had a weekend emergency lack of hot water and placed several calls to plumbing/heating companies.  Billy from Frank Marinelli was the first to call back.  He quickly determined that he couldn't actually provide service to us because our hot water system is oil based.  Despite that, he spent approximately 20 minutes on the phone providing us troubleshooting tips, explaining how the system worked, and what to check for to diagnose the problem.

He even told us to call back with additional questions, no charge.  We had to take him up on the offer when we discovered an issue with one of the items he told us how to troubleshoot.  He promptly called back and provided us with additional guidance and exactly what the diagnosis was.

Even though we eventually had to have our oil delivery company come out and fix the problem since it was their system (and they charged an arm and a leg for weekend visit), Billy & the Frank Marinelli company's advice allowed us to provide them the diagnosis directly saving us a ton of money.

Seriously, this company provided prompt, courteous, and in our case FREE advice for a problem they knew they couldn't come out and earn a fee on.  Who else does that in this day and age.  In the future, I'll definitely call them first.

I was visiting a friends house in Westchester, New York for vacation while they were having plumbing problems. After many plumbers visiting, and giving estimates but not following up, his mom sighed, Where can we find good plumbers? . I told them about Yelp and this was one of the few that came up with reviews in the area. Thanks to yelp, they were very pleased with this company, and wanted to write a review right away. Since my friend does not have yelp, this is his review:

Roland came over right on time, gave me a quick estimate of everything that needed to be fixed, told me how long it would take to fix everything, and followed through on every single thing he promised.  He was prompt, incredibly capable, and beyond all else, professional.  Although there were multiple problems he needed to fix, he just went right on ahead and fixed everything right on the spot.  I've gone through multiple plumbers and I can say that Roland is by far the best.  

I plan on using him for every single one of my plumbing needs from now on.  

i highly highly highly recommend him to anyone in the Westchester region.

Billy and all his staff are reliable, responsive and professional.  Kudos to all of them. I highly recommend them to anyone who needs a great plumber with reasonable prices.

I rarely write yelp reviews, but had a great experience with Billie replacing my water heater when the old one broke, so he deserves an honorable mention here.  He has a small company focused on repairing, and he knows his stuff and charges reasonable prices. It's always nice to run into somebody from a smaller company that seems to care about his work and customers. He went the extra mile to make sure the job was done correctly which seems to be a rarity here in lower westchester....

Based on my previous experience with Frank Marinelli Plumbing and Heating (reviewed in March 2016), when I had to replace a hot water heater I knew exactly who to call.  Billy went out of his way to locate a unit that matched the old one, in order to save me the hundreds of additional dollars that the installation would have otherwise cost.   He could easily have generated these additional charges without me being the wiser, but that's not at all how his mind works.  As someone who knows nothing about plumbing and heating, I find it to be a huge relief to know that Billy will have my back no matter what might come up in the future.  And, yeah, he did a quick and flawless job on the installation, but that almost goes without saying with this guy.

Saying they are fantastic would be an understatement.  Our water heater went out on Saturday, I left a message on Sunday and Monday morning Billy called at the time I had asked.  He gave me a reasonable quote and was at my house by 9am to start the job.  By 10:30am he and his assistant were done and an hour later I had hot water.  Billy explained everything to me clearly and updated all my shutoff valves (including the one to the humidifier).  They were recommended to me by a neighbor and I whole heartedly recommend them as well.

At the risk of being redundant, I'm reporting Billie is still the same. Roland has done plumbing repairs expertly in the past. I showed him a diverter valve in a shower that was rusted. He told me to contact Grohe and said that in his experience they would replace it. After a few back and forths they replaced the parts. Dismantling it was another matter. I called Billie and he told me to send him a picture of the offending parts. The next day he called me and told me the secret to replacing them. Needless to say, it worked! In Westchester, there is only one choice of plumber.

Just reviewing the reviews on Yelp. I came across Marinelli by chance. Just want to include one from quitea few months ago. They installed a new garbage disposal. I was extremely surprised at the outstanding service and fair price. Just felt that they deserve another outstanding review. I should have written it months ago and feel better that I did now!.

Absolutely the best. Billy returns calls promptly and really cares about his customers.  I have used them 4 times and they have always done s great job at a fair price. They have repaired leaks and replaced 2 water heaters.

I am so thankful for the 2 reviews on here that led me to Marinelli Plumbing! I had called another local plumber a few weeks before to find that their service call was near $100, which could not be put toward the cost of the job! No thanks. So I decided to come on Yelp and check if anyone in my relatively small local area might have had a good plumbing experience. What luck!

We thought we needed a new pressure reducing valve and Billy was great on the phone, candidly answering all our questions. During this conversation, he estimated the cost of the job, which was really helpful. Next morning, as promised, Billy called to let us know what time they'd be here. Roland arrived right on time. Within a few minutes, he called me back down to the basement to show and explain to me that our problem was *not* the pressure reducing valve, but that we needed a larger expansion tank because our small one had failed. And it would turn out to be less expensive. He left to get the part and came back quickly. Roland installed the tank and when finished, he showed and explained to me what he had done. In addition to installing the tank on the hot water heater, he bolstered the tank to the ceiling beam, because if it were to fill with water (as our smaller one did), it would become very heavy and potentially come crashing down. Then he came upstairs and ran all the faucets to get the air out of the lines. He gave me a written bill, and again explained the work. All done in one hour. At very reasonable cost. Roland also told me what to watch out for on the off-chance the valve on the heater had sustained damage from the original expansion tank failing.  

Roland was very skilled, which is to be expected, but he was also KIND and HONEST. This high level of integrity is something I never anticipated, and am very grateful for.

Frank Marinelli Plumbing gained a lifelong customer today. PROFESSIONAL, HONEST, RELIABLE, and REASONABLE RATES. I can't recommend them highly  enough.

I had a leak under the kitchen faucet. After leaving message, he followed up with 3 phone calls (others have yet to call me). Then he walks me through to see if I can fix myself. All fixed up in less than 10 minutes and for free. This is a great story. It was a great service. I will definitely use him again and totally recommend in just one encounter. Thanks Willy!

We had a small leak under our sink today,  but it made the sink unusable, so we really wanted to get it fixed quickly. I called them and they were booked for the day, but said they'd call back if things freed up. They did, arrived on time and were done with the job in under a half an hour. Roland, our serviceman, was very nice and knowledgeable, even answering other plumbing questions I had. Best of all, reasonable rates. Will absolutely use again.

Both toilets in the house needed repair.  Billy arrived the same day, fixed both of them quickly and charged a very reasonable rate.

I had an emergency - burst pipe in the garage on a freezing cold day, everything in the garage covered in ice because the water had been spraying out of the pipe for hours.  I called Marinelli Plumbing and Billy came over within an hour.  He not only fixed the pipe but was pleasant and efficient.  It was so cold and he did a fantastic job.  Best of all, the price was reasonable.  I will definitely call them again.

I've used this company three times now over a period of  one year.  I've spoken to Billy and he's as nice and approachable as can be.  He tries to work around your schedule and always calls you back when he says he will.  Roland has come to my house to do the repairs.  He's also really nice and has done a great job with the repairs.  Both of them are very easy to talk to so feel free to ask questions. Another great thing is that  you can ask them to call you 30 minutes before they'll be at your house (so you're not stuck in your house all day).  None of my problems were emergencies so I can't tell you how they respond under those circumstances.

This company is the best!! Billy spent over 20 minutes on the phone with me going over all my options for some problems that I was having. He was very friendly and clear and even gave a few suggestions on how to solve some of them on my own. This is truly the kind of service that makes you feel like your business is important. Thanks!