DeGrace John Plumbing & Heating

So 3 days before the temps were predicted to drop to 4 degrees, I found myself with a cracked furnace and no heat. It has been a pretty mild winter but that was scheduled to change and while I could manage - or relocate - my 98 y.o. bed-bound aunt could not. I called our plumber and he was down for count with Covid. He recommended John DeGrace.

John was at my house within 30 minutes of my call. He had a crew at my house 8:30 the next morning. Because of some prior bad decisions the job was a lot more complex than just replacing a furnace. The water heater had to be physically moved to allow access and all of the pipes had to be replaced and/or rerouted. It was a two day job but John promised we'd have heat before the cold front and he was true to his word.

Not only that but his guys were clean and respectful of our home. They were also very accommodating if we asked them to wait outside while we dressed or cared for my aunt. Never a hesitation to tell us no problem, take your time, let us know when. They were never anything but friendly, professional and respectful. I owe my plumber (who is also wonderful) for recommending John DeGrace. I highly recommend him too!

Hot water heater broke on a Tuesday. Wednesday new hot water heater was installed and old one taken away. The work was done quickly and neatly. I have never been disappointed in the work by these local plumbers.

John DeGrace has been my plumber for many years. I trust him to tell me the
truth and to do the work at my home as it should be done. I know John takes
pride in his work and respects each and every one of his customers.  John and his well-trained men have installed a completely new heating system in my home.  The work was very complicated and done in a timely way so I was not without heat for too long.  This new heating system has saved me thousands of dollars and works like a dream.
John and his team also installed a new beautiful bathroom as well at my home. John personally handled all of the many aspects of this project.  His overseeing every detail of this project made my life so much easier. I had confidence in John as well as his team that whatever decisions were made
would be exactly what I wanted.
John DeGrace has very high standards and these standards are what his men exhibit as well They are professional, knowledgeable, polite and a pleasure to have working in your home.  I know I can always depend on John to be there whenever I have a problem. He returns your call quickly, has his men there in time and there is a confidence that the work will always be done correctly, on time and always to their high standards. John and his team will always be the team I look to when I need an outstanding plumber.

Dishonest plumber.  That is one of first words this plumber told me.  I am not a dishonest plumbing.  Then why say it if it isn't true especially upon a simple first inquiry of the bill.  My elderly parents used John Degrace plumbing for a leak under their sink.   It only leaked when they turned on the cold water.  The hot water was fine.  The technician oversold my dad who could be talked into anything due to his advanced age.  They told him everything needed to be replaced.  The faucet the hot and cold water valves, lines, faucet, drain pipe, basket all said and done it was about $1100.  My mom called me about the bill before the work was completed.  I tried to talk to the technician to see what they were being billed for but he would not talk to me.  I called the company's main number to stop work to further discuss the work and got a call an hour later after the job was finished.  The owner said they needed everything.  He refused to give me an itemized bill at that time, rattled somethings items off, and demanded payment.  He said he had pictures of what was broken and did not send those either when I asked for those as well.  Their house is old in rough shape and my elderly mother still works to make ends meet.  In short the house and the kitchen that really needs to be replaced did not warrant a new faucet and everything.  It only needed a repair.  The bill was more than her 2 weeks of her gross salary.  They really probably needed a supply line.  The same plain unilever faucet the owner said he sold my dad for $250, I found in Home Depot for $149.  I even found a similar cheaper one for $89.  They pretty much did the same thing as a prior review that I read after the fact.  The technician would not speak to me and obviously called the owner who told him what sell based on the fact the owner said he had the pictures of what was broken.  Again these pictures were not shared with me.  There is a difference to ask for a repair and to replace the whole setup.  The hot water never leaked so at least that part did not need to be replaced (at that time anyway) including the basket and basket (that is separate from the facet).  I feel they took advantage of the situation.  I did not get itemized bill.  I asked for the old parts which were not left or returned.  They do unnecessary work to add overpriced materials and labor that unnecessary pads the bill.

Thank you for the awesome furnace repair service!

My husband hired John Degrace plumbing this winter to fix our furnace which turned into a month long debacle being mismanaged by another plumbing business. I should name them here for what they put us through, but I'll leave that to my husband's discretion.

Suffice it to say, John Degrace's team showed up at our home and had zeroed in on the issue and fixed it within 3 hours. I can quote my husband as saying, from introduction to cleanup, these gentlemen were courteous, knowledgeable and professional.

Thanks John Degrace and team. You came into our home and left it better off than when you arrived.  We were grateful for your service and will definitely use you again for our plumbing needs.  Ps, you blow your competition away with your excellent customer service. Please, keep up the good work.

John DeGrace runs a top notch operation. His plumbers are on time, friendly, competent and (most importantly, in my case) problem-solvers. I am renovating a kitchen in my historic home and made the mistake of buying appliances and cabinets with no clear way how to plumb them all to the existing gas service - uh oh! They figured out how to reroute everything to save the project and keep me on-time and in-budget. I also signed up for their annual boiler service and I couldn't be happier.

Excellent service - they were the one hassle-free part of my entire renovation (including electricians, waste management and several other contractors).

I can't believe how quickly everything was done!

I had a leak in my basement and also a malfunctioning kitchen sink that was causing me a ton of anxiety!

I left John a voicemail at around 8AM and got a call back about 20 minutes later asking about the issue. He told me he would have a few members of his crew at my house within an hour.

By 10:30AM, everything was fixed, clean and functioning perfectly as expected! John, one of the plumbers who was dispatched for the job, also gave me some tips on maintaining my (very old) steam boilers.

I really enjoy that I'm able to support a local business and will be calling John Degrace again for any other plumbing and heating jobs!

The worst dishonest plumber in our State. Please chose anybody but him, will be an improvement. He tries to build up the bill and steal from you at any and all costs. His workers call him from outside and get directions from John behind your back to repair things that aren't broken. He tried to charge me $750 to replace a $10 wax seal on the toilet and replace the lead band which was not cracked or broken. He uses PVC everywhere as he can't work with pipes. They lied and said it was cracked and needed to be replaced. He could never work in New York City where PVC and Pex are illegal. Moreover, he could never deal with New Yorkers or New York City Consumer Protection.

Excellent service and not to expensive. He is my go to guy from now on! Highly recommend!

Great plumbing service. Phone call was returned and appointment was giving. Plumber showed up on time, knew what to check and fixed my leak from the second floor shower. Friendly and clean. Price was fair and guaranteed work. Saves me from the stress of thinking about it. Will call them for al, plumbing issues.

I'll keep updating as I continue to get superior service. Mr De Grace and his workers came to our rescue again. With this old house the are slowly becoming our best friends!
Stopped a situation before it became  a disaster.
Thank you DeGrace plumbing!

DeGrace is awesome. Within 24 hours they had someone in my home to get our boiler serviced, cleaned, and brought up to operating standards. The plumber they sent us was super friendly, clear about the costs, and had all the necessary tools to do the job. He was also able to diagnose a complicated leak that we were having. The previous homeowners also used DeGrace to install a new toilet and I say it's our best toilet in this house! I won't say they're cheap but I highly recommend if you want a job done right.

I can't say enough great things about John Degrace Plumbing. I had had a bath tub leak for almost 2 years and spent way too much money on another plumber who tried to fix the problem 3 times without success. John answered my call immediately and I had an appointment set up for 2 days later. Two plumbers came out and were on time, incredibly friendly, knowledgeable and professional. One of them (John) looked around and spotted the problem, showed me the cracked ring that was causing the problem, fixed it and cleaned up in under an hour and the price was much lower than I expected. I have finally found my go-to plumber and will be using only them for any and all issues I have in the future!

I had an emergency--no heat and no water due to a heating leak. I called and left a message with the receptionist, and John called in 10 minutes. HE told me over the phone what he thought the problem was and promised they would be here between 12:30 and 4. Anthony and Billy arrived at 2:00 and were extremely professional and did a fantastic job. By 4:00 heat was on and the water was again flowing. Price was very fair and reasonable. Highly recommended!

Had a sink leak. John and his crew were quick to respond and professional. Price seemed fair. Will use again if I need assistance!

OK I had a little issue with one of the quarter turn faucets that john installed a couple of weeks ago. The internal mechanism of the faucet broke and the water would not come out of it. I gave John a call at 8 o'clock in the morning and told him what happened. One of his crew came out 3 o'clock replaced the faucet same day. Can you ask more from your plumber? I think these guys are fantastic.

Very happy with the frendly and prompt service. I would recommend them highly. They are also neat and clean up after the work was finished.

I had an emergency on a Sunday. I called John and he personally answered the phone and had a plumber at my house within 25 minutes. They were prompt, curtious and neat. All the techs were in uniform. Plumbers that I've had in the past were cheaper but their work didn't compare. You get what you pay for! I will definitely be using them again.