First of all, anyone complaining about customer service has their priorities mixed up. Maybe Lenny's Brooklyn accent is too much for some people? These guys are plumbers, not a hotel staff. And they do great work.
I found My 2 Sons through Home Advisor after this past weekend's rainstorm. Lenny and his guys came over on Sunday a few hours after we spoke. We had water seeping through the basement floor and a backup in our basement sink. We bought this house 3 months ago. The previous owners told us they had it snaked every 6 months, AFTER we had already closed and moved in. Before Lenny we had 2 other plumbers come to give a professional opinion of the source. One said the seeping water was a structural issue, the other said he thought the backup was caused by tree roots and wanted to run a camera through the drain. After a few failed attempts to snake it, Lenny suggested that the seeping water was from the drain backup and to simply hydro-jet it. He came back the next day and jetted through what seemed like 10 years of buildup. Our insurance adjuster came to make his own assessment, and made a case that the seeping water was actually exterior water. Lenny recommended waiting until the next rain (which was last night) to see if there was any more seeping water. SURPRISE, no additional water came in after Lenny and his team came over. They identified a few additional issues unrelated to the plumbing (moisture under the flooring, potential mold in walls, etc.) that our insurance will now need to cover. It was a pleasure working with My 2 Sons. Highly recommended.