Wagner

Trying to get an appointment scheduled was very challenging and frustrating with misinformation at each call but my experience changed for the better once the technician arrived.  Jesus was very professional and knowledgeable and had us up and running so fast!!!

Over a period of 2 years Wagner has installed a complete mini-split system and tankless water heater for us, and has conducted seasonal checks and maintenance.  They sell only premium-line products, and they are very efficient with a large staff of skilled professionals.  I unconditionally  recommend Wagner.   I have high praise for Antonio, Roger, Andrew, Mike, Danny, and Jesus.  

Joe H.

We had a leak in the shower at this rental property. MARIO at Wagner Mechanical was professional and repaired the issue. He also advices us of possible future repair to update the fixtures. It was so great to work with such an efficient and friendly company. I highly recommend them and will be using Wagner Mechanical when we decide to update our shower.

I had an appointment with Wagner and there salesman Jim Stuart was the most informative and helped us make a decision we are very happy with. He addressed all our issues in the home and came by during the installation with donuts , love donuts lol. Instalation and quality of work was truly amazing. My Sandia laboratory co workers recommended Wagner and it was the right choice. Thank you Wagner for the great experience.

I signed up for their discount that required I pay 25 dollars a month and was supposed to offer free service on my AC. They refused to honor that and when I tried to stop payment in the monthly fee they are still trying to make me pay it. Crooks!!

We have been using Wagner Mechanical for many years!  They originally installed a new heating and cooling system in our home almost 10 years ago, and do all the maintenance for our systems.  Unexpectedly yesterday our A/C stopped working.  Called them at 8:30am and had someone at our home at 2:30pm and the problem was fixed quickly for a fair price.  Thank you Wagner Mechanical!!!

Consistently great overall service. We are part of their Comfort Club so we always get a 10% discount, and we feel like the service prices are very reasonable for the level and quality of service we receive.

My only complaint is that sometimes scheduling can be a little tricky. Earlier this year (around late March or early April, I think) we called to schedule our summer A/C checkup and we're told they weren't scheduling those yet, but they would put us on the list and call us when they were.

A couple of weeks went by and we hadn't heard back from them so we called back and were told the soonest we could be put on the schedule for was JUNE, and that even with the preferred scheduling being part of their Comfort Club was supposed to provide us with.  It is what it is, we have regular A/C and not evaporative cooling so we grudgingly accept their date and get on with our lives.

The day before they are supposed to come for the checkup, they call and say they have to push us to July!  Uggggh! Thanks global pandemic! ‍

Anyway, all is well that ends well, they came out today (July 19, 2022), inspected the A/C, excellent service as always. We also had a plumber and electrician come out to help us with the 220V outlet and gas stub for new dual fuel range we just bought (both were initially installed right up next to each other and the outlet wasn't hooked up), so it was a busy day! LOL.

Would definitely recommend these guys, we have used them almost exclusively for all our plumbing, electrical and HVAC needs for about 3 years now and have been very happy!.

Bought a home that had a system previously installed by Wagner.  Had one of the Boiler reps come out.  Nathan came out and did not rush me.  Took the time to evaluate the system and even teach me about it and answer ALL my questions.  Great experience.  They also have an awesome maintenance package for only $129 a year that includes HVAC!!!  So happy to have found these guys!

Five Stars all around. The Wagner team of five installers was amazing. Courteous, CLEAN, Professional in every respect. I have hired dozens of contractors over the years and none match the quality and professionalism of this team.  I would recommend this team of installers without reservation.  Guy Bluff

Had the most unprofessional service from Wagner after 30 years of service yesterday!! Had an appointment scheduled for 10-2 and they finally showed up at 6 pm.  This company has major customer service problems.  Would not recommend using them at all!!!

Wagner just came and installed 4 mini splits and a single compressor. I am impressed. Everyone, from the first person I spoke with on the phone, to the sales rep who came out, then the project planner? who did the walk through...they got us scheduled for work within a week. The two primary service techs - Cody and Jose - were fantastic. They were here for two days and were entirely courteous, focused, and clean. Plus they got the work done ahead of schedule. I will definitely call Wagner in the future.

Came out on a Saturday and saved me from flooding my house without any extra fees. These guys will be my go to from now on.

We have used Wagner for our heating system inspections every couple of years.   They are always so professional and knowledgeable.  This year we need a repair and they were very clear about what was and was not happening, what are options were.   They had the part in stock and we all fixed up in an hour or so.   I appreciate the high quality service and great service techs that come each time we schedule a call.

Our condenser unit outside has been rattling for a bit making a lot of noise on start up.  Wagner Technician Ben Peterson checked out the HVAC system top to bottom. He was friendly, extremely thorough and answered any questions I had. Once he finished the inspection, he was able to pinpoint the problems (single run/start capacitors & hard start up kits were under code).  My system is 11 years old and Ben identified the problem quickly.  He reviewed all options with me and after my signed agreement, he installed the parts and the unit is running like new without the loud noises. Ben provided fantastic service and was efficient in rectifying this issue.  Hire more people like Ben.

The tech came out at an odd hour in the evening when our furnace went out. He took a quick look and noticed the problem immediately. He didn't have the part with him, but told us where we could get it since he wouldn't be able to come back until the next day with the part. He even showed me how to install it (an easy fix). Didn't cost much at all. Definitely would call them again.

I called and explained to the operator that I had a swamp cooler that broke but was interested in getting a quote for refrigerated air as I would rather spring for that instead if continually pouring money into my swamp cooler. They scheduled a person to come out that day, Jim Stewart. He showed up and quoted me $12,000-20,000 as soon as he walked in the door! He never looked at anything, seemed bothered to even be there. What kind of an estimate is that? Total waste of time. I kept trying to ask questions saying that's a huge range, I mean he was there why not look at the place and tell me exactly what is going to be! I thought that was the point of showing up in person. He could have just said that over the phone. Never showed me any options, only said the cost varies based on technology. He said we can start tomorrow. I'm thinking: doing what?! You haven't explained anything to me or even looked at my system. It was truly odd. Their website makes it look like they do it all, but he said he doesn't work on swamp coolers and the solar refrigerated air option they list online, they don't do anymore. I'll definitely go somewhere else that acts like they want my money

Wagner Mechanical is an excellent choice. Raul, the comfort consultant, met us the same day the we got a call back, we asked for an appointment off the website. He showed up on time to an evening appointment. He spent an adequate amount of time: measuring the house and discussing our options. We chose WM because they offered more for our home. They have their own crane that allowed the compressor to be installed on the roof at no extra cost, a 12 yr parts and labor guarantee, a 1 yr test drive and a 1 yr safety and efficiency agreement. The price also included the electrical wiring, the installation, the mounting, the drilling, the cutting, and the configuring and they make the arrangement for the permits and register the products. Raul was able to schedule an appoint to install within 2 weeks. He worked with us to give us the best price he could for the equipment we bought. The company has a large array of people with knowledge and experience including installers, electricians, certifiers. Al and Aaron showed up on time to begin the install. They talked with us, they didn't ignore us or push through the job just to get it done. They involved us in the install so we knew what was going on. The roof was professionally insulated and capped off where the old swamp cooler was mounted. Through out the day other people showed up to work, install and certify. All work was coordinated very well, all the correct people showed up at the right time. We weren't waiting around on any one. Among the people we met were; Bill, the master electrician and Antonio, the installation manager.The people on our project were kind, informative and friendly. The men worked quickly and safely. We expected a 2 day project, they completed it in 1 day. After all the install Al filled out the last bit of paperwork and said the company will make the appointment for the inspector to stop by. They cleaned up as they worked and took away the old equipment.

Wagner replaced my furnace while converting my swamp cooling system to refrigerated air last fall. When I started using my refrigerated A/C in May, I had a high pitched noise for the duration of the A/C cycle. I called Wagner to inspect the system. They came out and had a number of theories as to the cause - possibly the garage door seal, possibly the refrigerant line vibrating, possibly the supply air vent vibrating, possibly the condenser or condenser pump not pumping adequately. Well, it was none of these. And, nothing was found nor fixed. so the noise continued. Four days later - today - my observant wife who has an inquisitive mind, asked me about the return air vent because she noticed the return vent grille (high up by the ceiling) had the louvers/slats pointing upward. So, I removed the grille and reversed it so the louvers point downward, to allow the rising hot air to easily flow into the return vent. VOILA! The noise went away and the system began cooling much better than before. I had even shown the return vent to the Wagner technician, asking if the vent was large enough for the capacity of the compressor unit. He didn't notice or question the louvers pointing upward.

Otherwise, the technician was courteous and made an honest effort to identify the source of the problem, however, to no avail.

I am leaving another review of Wagner to reflect my further experience with them and to emphasize how expensive they are.
Our central A/C unit finally failed.  It's a rooftop comfort package, with heating and cooling together in one unit.  I honestly think that the tech did something to hasten its demise since it was working weakly when he arrived (which is why I called for service) and was not working at all when he left.  However, it was time to replace it.  Without going into a lot of detail, I got an estimate from Wagner first.  It seemed expensive, but they especially touted their 12 year parts and labor warranty.  Then I got two more estimates.   We ended up going with another company that was $3,000 cheaper, for a more efficient unit, with a 10 year parts and labor warranty.  Plus, Wagner left me with no literature on the unit they proposed...just a handwritten estimate.  The other companies left me with piles of pamphlets and booklets with specs and links for further information.
My point is to be sure to shop around.  I did not have a problem with Wagner's service in the time I was with them, but they were always expensive.  And if you do choose Wagner to install equipment, be sure to understand just what you will be getting.

Was really disappointed with them,   Scheduled them to come troubleshoot my furnace,  sure it was the winter/fall busy season, but the earliest they could get someone out was 2 weeks,  (no biggie i setup a few electric heaters and camped out  in my house. )    
  The day came, and i appreciated that they emailed me a photo of the technician,   he was nice enough,   and went up and looked at it.   and poked it for a little bit.  did something and tripped the breaker.   then came down and said he would work up an estimate.     sat in his truck for a while and then came back with a work estimate.   $4600 to repair it, admittedly this does include a $700 whole house surge protector which i do want to do,  but....  the 4k  included a bunch of re-ducting, and other stuff.   and they wanted to do that before even trying to troubleshoot further.   and also gave me an estimate of about $8400 to replace the furnace..  claiming that if the control board is bad (which it is not) then there may be other blown components.    

This also cost me $85.22  just for the consult (which I don't mind paying for.. but the next guys i called were Stewards plumbing,  they scheduled my appointment for the next week,   troubleshot it, (two failed transformers)   then got parts and fixed it,  for under $280 total!  no charge for the diagnosis)

They also left all the covers off the furnace,  and stepped in the middle of the sheetrock panel that closes off my attic, breaking it into bits.

They really wanted to sell me a new furnace, and or do a bunch of extra work before even trying.      skip them!  Try Stewards!

Our air conditioning went out and Dennis Elliott was our technician. He was extremely helpful and professional and in a short amount of time he got our air working again. My wife and I are very thankful and comfortable in our home again. I highly recommend Dennis.

My water heater died, and i was able to get someone out fairly quickly (decided against emergency service because it would have been almost $200 more). My plumber David was awesome. He answered my questions and explained things as he was going. He needed a part and ran to the store to get it just before the store closed. He went above and beyond for me. He also explained about a maintenance service they offered which would be great for me because i have no idea about what i'm supposed to be doing to maintain my water heater abs refrigerated air. Of course, they were too expensive - but all plumbers are? I think the service I got was worth it. I'll be using Wagner and requesting David again if I need them.

Never again.  Please do not call them for anything.  The worst business practice I ever experienced.  They came and looked at my air conditioner, and they will be back in 3 weeks to install. Paid almost a $6000 deposit.  Three weeks later, they came back and stated that they do not have the expertise to install.  They are too incompetent to figure it out.  Why make us wait three weeks?  Could you not tell me that you can't do this install?  I found someone else to do the job. Never use this company for anything.

Highly recommend this company! We just upgraded our heating and cooling system with Wagner. Everyone who helped us was outstanding. Our installation team of Ramon Campos and Noel Pacheco was amazing. They were so well organized, very friendly, and the hardest working folks I've ever seen.  Both Noel and Ramon worked long hours in our attic and on the roof  in the middle of summer. It was fascinating to watch such skilled craftsmen solve every challenge they encountered during the installation.
We were also very impressed with the full suite of people who supported us. With Wagner there is clearly a great team approach to the job. We felt a strong personal touch and commitment to customer satisfaction.

I contacted Wagner for an a/c issue and was given an appointment for the following day(that deserves 5 stars alone). Myself and my husband were very pleased with our tech Rudy. He was very informative, and professional. He began inspecting all possible issues until he resolved the issue. Problem solved! Thanks again Rudy and Wagner Cooling&Heating!

Wagner Mechanical came out to my rental property as part of their 24 hour on-call service.  The heater wasn't coming on after a long weekend out of town and of course it was below freezing.  Although the initial cost of the after hours visit was fairly expensive they were able to offer a decent bottom line price.  It turns out the igniter was out on the heater itself.

David from Wagner Mechanical was timely and very professional.  Also offered an option for maintenance service which was declined but provided some other details about what he was seeing with the heater unit.  Overall very pleased.

Great work. Simple problem for them. I had no clue. They did troubleshooting, identified the issues, explained it to me so I wouldn't run into it again, even offered to change the light bulbs for me. In and out in less than an hour and the problem was fixed.

We called Wagner because our AC unit was blowing air but not cooling. They were able to come out for a service call within 2 days, which during a heat wave was acceptable. Our Carrier household unit is only 3 years old and still under warranty. The technician spent some time examining the unit and could not readily find the problem. We were told the estimate for repair would be approximately $1,800 and would likely take 4-5 hours. Shocked at the price we asked for an explanation. The technician said he would have to disassemble the entire unit to find the problem, fix it and then re-assemble the unit. We declined service because $1,800 was nearly half what we paid for a brand new unit. We were still charged almost $90 for the service call.

We were able to get another local AC company out after a few more days. Their technician diagnosed the problem within the first 10 minutes (leak in the coolant line). Fixed the problem, recharged the coolant and was finished within an hour or so. Total charge was $200. It's now been two months and we've had no problems since.

Based on our experience, I would not recommend Wagner for AC repairs.

Overall, everything was great! The team showed up promptly. They said the AC/furnace installation would be completed by 5pm, and they were completed by 3pm! The only thing is that I was told in my initial appointment that I would get a wireless thermostat that I would be able to use with an app on my phone. They installed a basic thermostat and said they would be back out to replace it. It's been over a week, and I haven't heard anything. I reached out a couple of times via text message. I was told that they were forwarding my problem to the install manager. I haven't heard anything. I called the office today and was told someone would call me back to set up an appointment. I haven't heard anything. I would think that spending over $15K that this team would be on it.

Loved that he showed up wearing his mask and wew timely.  I loved that they explained and looked at everything on my Heating unit.  The employees are helpful and kind.  They do good work and are reliable.

Wow- the kid they sent the first time didn't know anything.  I suspected I at least needed a wax ring replaced.  He moved the toilet and the flange was broken.  He came back the next morning.  I should have known better and been watching him.  Before replacing the flange, he drilled a hole all the way through my slab and filled the hole in the dirt and the slab with wet sand and dirt he dug up in my yard, also using it to grout the tiles  near the toilet.  I had him put a new flush valve on.  It's a Sterling toilet with the triangular tank to bowl washer.  I had the parts but the diagram on the new tank to bowl washer package made it look like the plastic ring and washer went on the outside of the toilet so that's where he put it.  The flush valve had no washer inside the tank.  Luckily he took a bunch of pictures so I sent them to the company.  They sent a couple more experienced guys back within two days who fixed the hole in my slab, using polymeric sand and Quikrete but even they didn't notice the way the flush valve was put in and suggested I had water running into the bowl because of the fill valve.  I left it for a week, as the second guy suggested to allow the Quikrete to dry and then changed the fill valve and then had to take the tank off and fix the flush valve the right way myself.  Not ever calling them again.  Oh yeah- even though I had brought rugs in from the garage to set the toilet on, the kid scratched up and chipped my saltillo tile in numerous places.  What an idiot.

Had a root issue that was discovered when removing toilet to lay new tile
This companies responsiveness; professionalism is first rate!
From time of my call to completion under 2 hours allowing us to carry on!
Amazing highly recommend.

After my renter moved out of my home, I put it on the market. The renter had disconnected the utilities, so I had to meet a New Mexico Gas Company (NMGCO) tech at my house to get the gas turned back on. While there, he discovered that my almost-new water heater, my almost-new HVAC system, and my gas-log fireplace were not up to code. More importantly, he found four gas leaks, so he couldn't turn the gas back on until they were repaired.

He told me that once everything was repaired, the contractors I hired needed to make sure that a solid surface was installed to cover the soffit venting three feet to the left and three feet to the right of the gas pipe outside my garage that extends from the ground to the roof.

My Realtor recommended Wagner Mechanical. The first time I met one of the techs, he found an additional massive gas leak underneath my house and told me the entire house needed to be repiped for gas.

I shared with that technician what the NMGCO tech had told me--that the soffit vent needs to be solid, three feet to the left and to the right of the gas pipe outside my garage.

I had a buyer lined up before this, but she pulled out of the sale, spooked by the major gas leak. So then I got another buyer.

The work took seven and a half weeks and cost around $15,000. You would think I would be considered a valued customer while spending such a large amount of money, but I was not.

The next 7.5 weeks were a nightmare. The house was vacant; I was living with my sister. I would receive a text saying a tech was on his way, but no tech ever showed up. So I would call, and the dispatcher would tell me, Oh, they'll be there tomorrow. I never knew if someone was going to show up or not. So I would call in the morning, and the dispatcher would say a technician was headed to my house, or I would receive a text saying someone was on the way. And then they never showed up. So I would call Wagner again in the evening, and the dispatcher would say, Oh, they'll be there tomorrow.

Meanwhile, my Realtor kept telling me, The buyer is getting antsy. She's going to pull out if this work isn't finished soon.

Knowing how frustrated I was, my Realtor called Wagner and got a supervisor involved. The supervisor called me, apologized, and said she would walk me through every step of the process until the work was completed. Then she disappeared for a few weeks. At one point, another staff member from Wagner did the same--he apologized for all the inconvenience and frustration and told me he would keep me apprised of every step of the process until the work was completed. I never heard from him again.

Finally, the house was ready for inspections! It passed the city inspection. Then a NMGCO tech came out to do the gas company's inspection. Well, guess what? Even though I had shown the Wagner tech what the previous NMGCO tech had said needed to be done--covering 6 feet of the soffit vent-- and even though I had emailed a photo of the gas pipe and the soffit venting to the supervisor and explained it to her, Wagner did not do that work. They were not listening to me. So my house failed the NMGCO inspection. I called Wagner and asked to speak with the supervisor, who had told me, You can call and speak to me at any time. Well, that's not true; the dispatchers screen all the calls. The dispatcher I spoke with said, Oh, you don't need to speak with Sarah; you just need to speak with someone on the re-inspection team.

This was over Memorial Day weekend. I scrambled, trying to find another company to do this work. I found a contractor who said he would do it for $455. But why should I have to hire another contractor and pay more money for something Wagner was supposed to take care of!? So I left a message for the supervisor. She called back and said she would make sure the work got done quickly. To her credit, she did.

After Wagner fixed that last piece of the work, I scheduled the NMGCO inspection. My Realtor went to the house and found that the HVAC fan was running but wasn't emitting cold air. We had to have a Wagner tech go out again. The reason? The previous Wagner tech did not bother to turn the system on.

Also, while the Wagner techs were working on my water heater, they apparently stood on top of my almost-new dryer and bent the top in. The dryer still functioned, but it looked awful. I told the supervisor about it, and she asked me to send photos of the dryer to her. I did, but she did not respond.

This was one of the most stressful, horrible, frustrating, never-ending experiences I have ever had with a so-called respected and reputable company. I am astonished that a company could treat a customer with such epic disregard for such an extended period of time and be perfectly OK with it. Things happen; I understand that. A couple of missed appointments here and there is perfectly understandable. But seven and a half weeks of getting the repeated run-around is absolutely unacceptable.

Our plumber Robert was professional and knowledgeable. Service was prompt and they fit us in when they were busy. Dispatch prioritized our plumbing emergency and took care of us as well. Highly recommend if you want the work done right the first time.

Unless you are a regular customer with a recurring preventive maintenance schedule and part of their maintenance plan you can expect to get the maintenance in about a month. To have that appointment rescheduled by Wagner on the day of the maintenance for a week later due to other calls they are working on is unsatisfactory. Individuals have to take time out from work to accommodate a scheduled appointment. To have to reschedule due to Wagner's preferred customer calls makes for a poor customer interaction. If you are on their plan you can get service the week you call.

Follow-up call from Wagner's was to try and sell me their maintenance plan. Really? Told them about the rescheduling and was told that the reschedule was not due to preferred customers. The point is that it was still a reschedule for over a week later after already waiting a month.

That said, when I initially scheduled I was told preferred customers come first and why it would take a month for me to get service. Thanks but no thanks. Went to someone else who scheduled me for two days later.

Prompt, efficient and knowledgeable techs. Have been using this company for years and have been very satisfied.

Had them replace shower faucets and they also replaced other parts in our master bath shower.  Bill was over 400 dollars and today (9 months later) the hot water refused to shut off.  Their reply parts and labor only guaranteed for 30 days and it will take 3 days to get there!  Ridiculous!!!  Check other reviews seems we are not the only victims.

This review is for the free evaluation/inspection; Trevor did a great job, very patient, checked thoroughly, and answered all questions.  On the basis of this initial contact we would not hesitate to hire them for future work.

We have been using Wagner for all of our
HVAC needs. It is always easy to schedule an appointment and the technicians are on time.
I am always impressed with the knowledge and professionalism of the technicians who service our heating and cooling systems.

Efficient, Courteous and explanatory... I could go on and on with superlatives but you get the idea.  Highly recommend this company for all your plumbing and HVAC needs.

Had Wagner install an aero  6812 evaporator cooler on May 27, 2022.
Wagner did the shut down at the end of the season and performed start up of the unit on May 24 of this year.

Two days ago our unit shut down. We called Wagner to come out and survey the problem which they did quickly, that day in fact. Our tech Anthony Baca was great. He assessed the problem quickly and was able to give us the information we needed to get the unit repaired. Turns out it was the pump for this commercial grade unit that had shorted out and was keeping the unit from operating. Anthony did not have that pump on his truck but said he would come back in the morning  and replace the pump and make sure that was the end of our problem. He also offered to waive the second day service call as he was unable to put in the part on the previous days call. Anthony showed up early today bringing a new pump to replace the old one, the same model. Unit is working!

Look,  we should not have had to pay for that pump. It was very expensive and the unit has only been used for about 5 1/2 months total between last year and 24 May this year. I was told that the labor had a one-year warranty and that ended in May this year.  When calling for service I  was told that it would be a warranty service because of the fact that they worked on the unit on 24 May this year.

Everything does work fine now due to Anthony's quick assessment and willingness to come back and put the part in the following morning early and we do appreciate that.  However we are still being charge for the part which was quite expensive that was part of the machine and was part of a service call that we paid for. overall happy the cooler is back and working.

I was charged $909.49 for a new power board for my heater that I didn't need. Now on the third visit another tech came over to take out the wireless control and install a thermostat wire. Now my heater doesn't work and I was told that they had to order a new control and motor. I'm having to pay for extra parts that were not needed in the first place. Instead of troubleshooting and finding the problem they are replacing parts and hoping to correct the problem as they go, at my expense I'm a licensed Electrician and I've never seen this type of troubleshooting done. For the price of what they are doing I could have purchased a new unit.

One again, Wagner saves the day!
This is a good company who I enjoy doing business with and would recommend them in a heartbeat!
Terrific customer service!!

I have a Rennai tankless water heater that was having a flame failure issue. I called Wagner this morning and they had a service guy here in the early afternoon named Carl Wallace. He knew my system inside & out - was extremely professional - and he diagnosed and fixed my problem quickly and efficiently. I have had other plumbing companies out to my house recently who did not know the Rinnai brand but said they did. Simply speaking, Carl is the real deal! Wagner is the only firm that will ever touch my Rinnai in the future.

Are technician was polite efficient. He was a nice guy. He fixed our furnace in just minutes exactly what was wrong I will have Wagner go do my heating and cooling in the future. I am very pleased with their service and I highly recommend them.

Joe came out to do a check up on our AC and said our condenser fan motor is drawing more current because of age and a capacitor was going bad. He told me it didn't need to be replaced right away but we decided to have it replaced before any thing major would happen. Joe came out the following week and did the repairs in a timely manner. The price that was quoted included labor no matter how long the repair took. I highly recommend Wagner for HVAC repair.

Zach from Wagner Mechanical was extremely helpful in helping solve my plumbing issues. He showed up right on time and went out of his way to provide excellent service. I had him look at some piping behind stained drywall that I had removed to determine if it needed replacement. He did not try to sell me on any unnecessary fixes. I also had him winterize my swamp cooler and he allowed me to follow and learn the process. I would highly recommend him/Wagner mechanical.

Nathan and company worked hard to fix our boiler and heat problem. They had to break up the concrete in the living room to repair the heat. The homeowners insurance will only pay for what was dug up and replace but Wagner refuses to itemize the bill. Nathan said he would help but has disappeared. My mother is on a fixed income and could use whatever help the insurance company will give her but Wagner refuses to cooperate. I would definitely not recommend Wagner. They are nonsupportive and ridgid when you ask for help. Caveat emptor!

Poor experience.  Their representative was on time but either he had just woke up or had a hangover.  He did have a belly hanging out between shirt and pants.  He gave me a ballpark bid at about $20k, told him I could only afford half that.  Without a word, he  turned and walked out the front door.

The techs who came were professional and clean. The person who scheduled the appointment gave me wrong information and I had to change my plans quickly to not loose the appointment. It all worked out, but it could've been easier

Wagner is a great company.  we had one of their electricians out today. as always he was very friendly and professional and an expert electrician.

I submitted a quote request through Angi. I needed my sewer cleared. Wagner Mechanical responded quickly. They sent a technician in less than 1/2 hour. The technician was professional and competent, informing me of what he was doing and the results. He worked quickly and processed my payment on the spot.

Came quickly. Solved problem with furnace quickly. Very personable technician. All is great

They arrived on time. Technician was friendly and quickly diagnosed the problem. Issue with my a/c was quickly fixed and was left with no questions. Great job!

I am very impressed with Wagner mechanical. I have used them to install recessed lighting as well as servicing my swamp cooler and furnace. Both the electrician Matt Nelson and HVAC tech Todd Smith were professional, courteous and knowledgeable. No hidden fees and appointments were kept on time which I have not experienced with other companies in town. I would recommend Wagner without reservation to family and friends and plan to use them for maintenance and home improvements.

We have had wagner install a new heater and refrigerated ac. Very happy with the installation crew. Andrew and the boys were great. Not happy today with  scheduling inspector to come out. Scheduled to take entire day off(1 month ahead of day). Get call today that the scheduling fax did not go thru and have to take another day off  for another inspection date. Not happy about taking more time off work. Also not happy with Raul the salesman. Almost 3 months has gone by and he never got back to us about installing tankless water heater
 We are very happy with our mew heater/ac.

Changing my review.  I've had nothing but problems with the new system since last Friday.  Waiting for returned phone calls and emails to get this fixed (again)
Previously all service and contact has been professional, but for this much debt, it should work , especially after one major repair call already.

I own a duplex that Ive needed serviced often. I prefer to hire local SB owners but sometimes the work isn't great. Wagner cost more initially but they knew exactly what was wrong by just asking 2 questions and taking a look. Plumbers before struggled to work on my duplex (built in the 50s, it has older pipes). I didn't waste any more money having different people try to problem solve or do services I didn't need. It was quick and professional. Definitely cost more than previous plumbers but at least Wagner got to the root of the problem, finally.

I give Wagner high marks. The responded quickly and efficiently to my emergency call. They resolved the problem, at least initially. They replaced a motor in my swamp cooler. The next day, it didn't work. When I called , they got a technical out quickly. He discovered my thermostat was out. They didn't charge me for the second visit but I did choose to replace the stat by myself.

Still, they were quick and very professional.

Been having quite a few challenges with Wagner related to an AC repair. Paid half down (thousands) for Wagner to install a new compressor and check for leaks, waiting one week for the parts and after one day after install, the system froze up! Unbelievable, it was on the weekend and although a tech came out on Sat since the system was frozen, they couldn't work on it until Monday - the rep assured that we would be put on first AM call on Monday but didn't come until after 2pm. When they did come, they put dye in the system to identify any leaks (which should have been done initially a week ago). Then we were told they have to wait overnight for the dye to work thru the system - so again, another day the poor tenants have been suffering in this heat! We again requested first AM call and were told that wasn't possible so again, we have to take off work and wait around for Wagner! At this point we don't have confidence of the competence of Wagner's service. We shall see if the system is fixed tomorrow but to-date, the whole experience has been very frustrating and disappointing!!

Absolutely terrible.  technician was unwilling or unable to tackle the HVAC problem I had.  His answer was to try to sell me a new hot water heater and furnace.  The worst I have ever seen.  Did not even try to figure out the      problem.  Too difficult for him.

Wagner will do what it takes to solve your heating and cooling problem. Wagner's customer service philosophy and friendly, knowledgable technicians made use feel we had friends who really cared when our radiant heat malfunctioned.
Shawn, Brad and Gary were determined to solve our problem and they stayed until the job was done.
Pricing is fair and upfront. We love this company! Thanks Wagner! You rock!

Zach was thorough and trustworthy. Gave us options for future changes to our water heating system.

We had our Mitsubishi mini split stop working about 6 weeks ago.  Finally it is fixed thanks to Ryan Dunlap and Ben Peterson.  Without Ryan not giving up on finding what was needed, we would still be without a/c..after purchasing a great system....Can't thank him enough and his tech that day, Ben Peterson.  The two best employees ever.

Nathan arrived ahead of schedule and provided an estimate within 3 minutes of seeing my toilet I needed swapped.  When he left, he sent 3 invoices, one for the free estimate, 1 for a toilet and 1 for the labor to install it.  Very pleased with Nathan's visit.

Very good. As far as I can tell, I won't suggest anything you don't need, and what you do need, they will fix correctly and rapidly. When I called about a leaking toilet seal, they came the same day, and made an appointment to replace the toilet the next day. You're probably not the cheapest palmers, but I think you the best.

I needed to get my furnace and water heater up to code and quickly. The techs were very helpful, clean, professional and explained all the work prior to and then after the job was complete. I would call on them anytime. Highly recommend!!

I feel like I was overcharged to reinstall two toilets and one sink. Bill was $1800. Plumber was about an hour late then left for another hour to get parts. Plumber was nice and professional but I feel taken advantage of.

Wagner provides excellent service!!  They are extremely responsive.  There is always someone on call.  Anything service that is performed on call does not have an extra charge attached which is excellent.  All of the Wagner employees that have come out to do work at my house have been friendly, knowledgeable and complete the work in a timely manner.  I know that when Wagner is working on something, that it will be done right.  

On one of my service occasions, my husband and I went back and forth on when they should come out for service.  This involved many back and forth phone calls to the answering service.  They remained patient with  me and did not become frustrated with our indecisiveness.

Thank you Wagner!!!

Our heat went out and Wagner had a repairman at our house in 30 minutes.  John was excellent and we were pleased with the service.

I signed on for a maintenance membership with
Wagner Mechanical and a few months later decided to cancel the monthly payments for the membership because I no longer required home service.

A few months after termination of services I discovered Wagner Mechanical had still been taking money out of my bank account for the services I requested by phone to have stopped.

I immediately called Wagner to ask why they were still taking money from my account AFTER I had requested to have my services stopped and was told by their manager, a woman named Sara,  that because she called me and did not reach me, she decided to keep the service going.

I am not too happy with the dishonest practice of taking money from my account AFTER I clearly asked to have the service terminated.

And so because of the actions and troubling explanation I received from their manager, who to date, a week after I spoke to her, has not refunded my payments, I will no longer ever do business with this company.

Customers deserve honest and fair treatment; the manager at this outfit is, in my opinion, a con artist who cares little about customers and more so about the money she rakes in.

Such a wonderful and professional company.  The sales person (Joe) and the entire install team were knowledgeable, polite, did exactly what was sold/quoted and worked diligently and clean.
It's always such a stressful thing to have to replace an entire system in your house, but the Wagner team made us feel great about our decision to choose them.  Great pricing, good work ethic and so pleasant to work with- I highly recommend Wagner!

Check this out .. David called and said he was running early ... EARLY?
That never happens .. And Dave was a great guy. He gave me lots of info and suggestions and options for my repair. He was done quickly and efficiently .. Would I use them again? Absolutely ....

Wagner Mechanical always does a top professional  job.  You always know things will get done right. Efrain is the best technician around! We are excited to reap the benefits of the Flow Tech water system.

Scheduled morning appointment but learned from the dispatcher at 9:40 a.m. that no one could be there until after 3 pm. When I asked why I had been bumped so late the dispatcher informed me they use an open schedule and emergencies pushed my job back. When I pressed her about making a morning appointment but not keeping it, the dispatcher blamed the new person who made the appointment, then hung up on me. When the plumber did arrive, he didn't have parts and had to leave to get them, even though I had described the work when making the app't. My bill to fix three under-sink valves was $490. And then, when I inspected the work, the plumber had fixed a valve that wasn't broken and left a broken one unrepaired.  When I reported the problem, I had to leave a message and no one ever returned my call. Good reviews must be from other locations (not Albuquerque). Headquarters seem to be out of state.

My mother who is 89 years old contacted Wagner to flush her hot water per a $40 fee they were advertising. When it was all said and done she landed up with a bill for $1800+. After a couple weeks she told me about what happened. She had been in contact with them but nothing had actually been done to compensate. After a few phone calls from me the manager agreed to refund $700+ dollars. No proof of document was ever brought forth to prove my mother had approved the installation. According to her the heater was installed before she ever realized what was going on ...The water heater was working fine when she called Wagner out. She finally told me of the incident when she could get no resolve and said it was keeping her awake at night. Don't like to write bad reviews but I along with her feel like she was taken advantage of  and she constantly reminds of that. By the way it took me over two months before I decided to write this review. Long story short be aware of gimmicks that get them in the door.

I had furnace issues over the holidays with very cold temperatures. They got to me as soon as they could. I greatly appreciated the phone calls to update me several times during the day as to when they would be able to get to my home. The technician, Ruben, was informative and got right to work, easily identifying the issue and fixing it.

My two little boys decided to each flush a partially eaten apple down the toilet. Needless to say my toilet got clogged. I was able to get one of the apples out but the other was jammed in the pipes. Based solely on reviews from Yelp and Google I contacted Wagner Mechanical. I am very happy I did. Every person I was in contact with on the phone (emergency/after hours line, dispatcher, plumber) was friendly and helpful. Wagner Mechanical got a plumber to my house within an hour which was very impressive.

Efrain was the plumber who came out to my house. He was personable and enjoyed my kids watching him work. Wagner Mechanical gave me quote on the phone for a drain clean. When Efrain arrived he gave me the drain clean quote also and told me exactly what he would be doing before he started to work on the toilet. He also prepared me for a worst case scenario, removing the toilet to get to the apple. He kept at the toilet for a while with his auger until he got the apple broken up in pieces small enough to go through the pipes. I'm happy he kept at it so he didn't have to remove the toilet which would have been more pricey.

I couldn't have been happier with my experience. I'll be contacting Wagner again if I have any plumbing, electrical, or heating and cooling needs in the future.

The estimator was knowledgeable and extremely professional, He was thorough in gathering information about what it would take to install a heat pump system. After waiting nearly three weeks and getting no estimate I gave up and contacted another company where I received a prompt estimate and installation has begun. I realize that I am now paying top dollar for the work but I would rather pay extra for a company that responds and does not blow me off. I assume Wagner is too busy to be concerned about potential new customers. I am interested to see if they ever get back to me. Do not expect this company to be concerned about customer satisfaction. The person I met with was professional, the company is not.

Some lady, Carol, or something like that needs a huge reality check. Unless she's the owner, which still isn't a valid reason, she shouldn't be so rude! She needs a big attitude adjustment. I had someone call on my behalf to schedule a electric home inspection but they were extremely rude to them; I even heard the recording. She stated they didn't want $130 because they really done like doing it since it's a waste of their time: I highly recommend calling someone else they values business..

On a side note I personally called another business who was happy to help and did the inspection for.. free!

This was our annual check up for heater/AC. Dylan was very thorough. Ours is an older system that needed a serious cleaning and replacement of a capacitor. Probably should have been done in previous years but was not. He took the time to explain and get the work done. Very happy with the work. Hope that issues with getting timely appointments gets resolved soon. I'm always happy with the service people. They are pleasant and knowledgeable.

I was extremely pleased with Wagner's installation of a Mitsubishi heating and cooling unit in my garage.  They explained every step of the process and were very sensitive to my needs.  I was particularly impressed when company supervisors visited the site to inspect work and ask if things were going according to plan.  The installation was done quickly and efficiently and the crew was careful to clean up the job site.  I would use Wagner again.

Scheduled service on our rooftop package unit after 2 unfortunate experiences with another company.  Wagner was very responsive. The tech, Lucas, came out early the next morning after we called Wagner. The problem was taken care of quickly and very professionally.  We will definitely be calling Wagner for our future needs.

Moshe came to try to diagnose my furnace problem after an already long day.  He was cheerful, professional, and cared about the situation.  As it turns out, he had to refer it on to his warranty department, so I suspect the issue will be resolved soon.

In early June, I went to Wagner Mechanical's website, looked over their services, and saw they had a deal going for swamp cooler start-up services. I took a chance and filled out the form they have on their site, asking for the service. Literally MINUTES later, I received a phone call from the company, and set up an appointment with them for the next day. I was told I'd receive a call from the service person to let me know when he/she would arrive.

The next day, I was kind of antsy, hoping the person they'd send would come on time. Sure enough, I got a phone call about an hour and a half early, with the service man telling me he was ahead of schedule and could come earlier if I wanted. Since I had no other immediate obligations and wanted the work done sooner rather than later, I was happy for this to happen and said yes. He arrived right when he said he would, with a friendly demeanor to boot. I showed him where the air conditioner was, and he went to work.

After a little while, he let me know that our air conditioner pads were calcifying from the air conditioner using hard water--he even showed me a picture. However, I told him that my husband and I had purchased new ones last year (in case he was trying to sell us some), to which he replied that they probably have another 3 years in them or so, which is a bit less than some pads but it's something to note for the future. I appreciated seeing the picture, him discussing the issue in further detail with me, and being notified of the problem without feeling like he was selling me something.  After this discussion, he proceeded to finish the job.

Before he left, we tested it out to make sure it worked properly. It worked better than it had in the past! I've lived with swamp coolers most of my life, and most of the time, when you turn one on, you have to let the pump run for a bit first to lessen any potential gross fishy smells they tend to have (and this will not eliminate all the odors anyway). But, when we turned the unit on, it did NOT smell much, if at all! It was shocking to me. The air conditioning throughout the house felt cooler than it had in the past, too--which was awesome. It was an efficient, pleasant appointment that left a great first impression on me, from the deal I got on the service to the actual appointment itself. I plan to hire this company again for future heating and cooling services!

they are amazing! We have used them for everything from fixing a light fixture to installing a new a/c. If you need anything electrical or plumbing done, do yourself a huge favour and call Wagner.

Wagner Mechanical:  If it was possible I would rate them zero stars.  On May 7, 2021 my Brother received an estimate from Wagner Mechanical from the Salesman.  We showed the Salesman  around the inside and outside of the house so he could give us an estimate.  We received the estimate that day before the salesman left.  My Brother agreed to have the install done by Wagner since they could install it on May 19, 2021.  My Brother gave them a $7,000.00 deposit so we could schedule the install.

The install was scheduled for May 19, 2021.  On May 18, 2021 we were called and told they were running behind on another job and if they could come on Friday 21,2021.  We agreed to the change of date. Then they called back and stated they could do it Thursday, May20, 2021.  Again we agreed to the change.

We were told the technicians would be there between 8am and 9am on May 20, 2021. They arrived at 10 am.  One of the technicians received a call, so we showed the other technician around.  The technician that received the call came in and stated they were needed to go to another job, and that Wagner was sending another crew. They stated the other technicians would be there in about thirty minutes.

About a half a hour later we received a call that they would not be able to install the furnace or AC unit due to the smell in my Brothers house.  My Brother is a heavy smoker.  The house was in the same condition when we received the estimate from Mr. Houge.  No one  advised us of any problems and we signed a contract and gave him a $7,000.00 deposit.

I truly believe they were behind schedule on other jobs and canceled my Brothers install due to over booking.

This whole experience was a big waste of time.  We had other estimate's lined up that were canceled due to the fact we decided to go with Wagner due to the fact they could install the unit on May 19, 2021. We lost all that time when we could have been working with a company that would honor the contract they had us sign on May 7, 2021.

I would never recommend Wagner Mechanical due to the way they treated my Brother. My Brother is 77 years old and is currently without a working AC. UNACCEPTABLE:

So Gavin came in today to replace my expansion tank on my Radiant System, he did a great job again, made some adjustments and we are good to go for a couple of years, Thanks again Wagner

They flushed my water heater today. Excellent price! Great service! Highly recommend!

Ruben O. is a very good HVAC specialist.   Although he truly stands out  as someone who genuinely operates with his customers best interests at heart. He answerd all my questions during his service. He is also very courteous!  I would recommend him to everyone.

Very disappointed and disgusted with my experiences with Wagner Mechanical. Beginning in 2016 with the purchase of an older house, I called Wagner out to service the existing swamp cooler. They indicated the unit was shot, and were quick to suggest a comfort specialist come out to discuss options for replacement. The individual who came out was slimy and had a used-car salesman vibe. I asked about a variety of options, but he was quick to shoot down ductless mini splits and AC without even giving me a quote, indicating these would be over 25,000 all told (turns out, after getting bids from 5 other HVAC outfits, that minisplits are more in the 12k range for my 1350 sq ft house, by the way), and only seemed interested in selling me on a Breezair evaporative cooler. I agreed, despite the 5500$ price tag, with the agreement that Wagner would replace some of the ductwork in the downdraft.
When Wagner showed up to install, they indicated there would be an additional, significant charge to replace this ductwork. We ended up working out a discount when I argued that it was supposed to be included in the quote, but it took getting a service manager out to explain the issues and the promises that the salesperson had made, and still added several hundred dollars to the estimate.

In fairness, the install crew were very respectful and professional. Curtis S. was a gentleman, and if you do decide to go with Wagner, see if he can come out for any install.

Over the course of the next 2 years (2016 to current season), I had no less than 6 separate issues with the swamp cooler. The amp draw on the motor was always causing problems as it was not drawing proper power, resulting in the fan speeds not changing (Breezairs have numerous different gradations of speed when they're functioning properly), and finally, in the 2018 season, the unit began to shut itself off randomly. Every time the swamp cooler was started up after the cold season, it would have these same issues. One time I had to have the technicians out twice in the same day. The service manager himself finally came out and replaced the motor, and it was still having all of the same issues thereafter.

In the most recent startup, it was discovered that my hose bib had sprung a leak. The tech that came out at that time to perform the service grabbed an iPad and dialed up a quote for replacement: MORE THAN 450 DOLLARS, just to replace a simple hose bib. My father in law and I replaced the piece for $4.99 from Samons and the cost of some teflon tape, all in about 3 minutes.

Exasperated, I called up to speak with a manager, as I was at the point of either having them take the unit and refund me, or I was ready to involve a lawyer for breach of contract. The manager I ended up speaking with, Gary, came out with a Seeley (brand) representative. They made a lot of promises that turned out to be completely hollow: the Seeley representative stated he would extend the warranty by 3 years, Gary gave me verbal commitments (always get this in writing with these guys, on the spot, by the way) that he would, at no cost to me, hardwire the unit (he stated the remote was causing the issues), remove and replace the unit when I went to reroof, and add in the service contract that the reps would adjust the belt/fan speed/amp issue with startups. When I tried to contact him to get written commitments on all these items, the only thing he addressed was the hard-wiring of the unit. Did not respond to requests for the written commitments at all.

Long story short: RUN, don't walk away from this outfit. Hollow promises, condescension and a battle for any warranty service is all you're in store for. I'm so eager to wash my hands of this nightmare of a company. Learn from my mistake: get multiple bids and look for a company with previous customers that will attest to their integrity.

I appreciate the responsiveness of Wagner. I had another well known company hang up on me when I called in the morning for an appointment. I guess they were sleeping. Wagner is good at taking photos and explaining the possible problems and costs. Not many companies are thorough and detailed. I had no price shock at all. Way to go Wagner! Then things took a turn for the worse, when they had to order a part while I used a hobbling heating system. The part took longer than expected, but no one called to inform me then, when the part arrived, no one called to inform me.  When I finally called and gave half of a deposit, they didn't show up for my appointment. Then I called again, they couldn't find my deposit from a week prior but they scheduled me for the next day. I don't blame any of this on the technician. I blame it on the office staff a pleasant Wagner experience, turned out to be one where now I doubt if I can call them again.

I called Wagner Mechanical on a Saturday for a leaking bathroom  sink. The technician was really friendly but arrived 4 hours after the call (the website boasts less than an hour for service). He did not have a fully stocked truck, contrary to what the receptionist said. He determined that a rubber piece in the faucet handle had failed and he could not fix it. He tried to turn the valve off by the wall, but cranked too hard, ripping the pipe open, and causing massive flooding in my bathroom. I had to turn the water off to the entire house to stop the gush. He said he didn't have the time or the parts to fix the problem. He said I would have to call on a weekday to schedule an appointment to get my sink functioning again, and it would likely take up to 2 weeks. As he left, he replied, oh and we don't fix drywall. So.... I paid a premium for this crap!!??? C'mon Wagner. This is a disgrace to your business. I will not be using your services again.

Woke up 2 days ago to discover we had no hot water. Called Wagner yesterday and scheduled someone to come out today to look at it.  I have an on demand hot water system, so I wanted to have professionals look at it   The technician located the problem quickly ( good news) but informed me he would need to get parts from the maker (bad news potentially. Manufacturers told him that due to current supply chain problems, it would take a while to get parts. However My nephew was able to find an alternative source and the Wagner tech was willing to work with us on this plan.
Their tech kept us well informed throughout. We look forward to completing this job with him.
Wagner has done some installation and service calls for me over the past few years, I have been very satisfied with the work they do and the quality of the products they use. I plan to continue using their services when I need them.

Wagner has been our go to repair company for HVAC, plumbing, water heaters etc for years. Carl Wallace was our tech on this call and he was prompt, proficient and knowledgeable. We feel confident when calling Wagner we will get professional advice and service.

I had Wagner AC & Heating install a smart thermostat. Tech was friendly however stated builders used cheap wiring on home. Ac worked with thermostat. A month went by now we need heat. Thermostat not communicating with heater no fan. I called back and asked for a tech to come out. They said club members have priority and they could come the next week. I took the appt. even though they set me aside for a club member. A service they sell. Same tech came back and stated remember you have cheap wiring insufficient for thermostat. They charged me a fee for having my own thermostat. He then stated it wont work and house needed rewiring and i needed the Honeywell home T 9000 which is the therm they sell. I had the honeywell T 9. Then stated i needed some type of board at the furnace. He was trying to sell me products i did not need. Then left me w/o an operable heating. Stated it was all he can do and charged me another $85 for call.  I am extremely disappointed with this company and will continue to write reviews on google twitter and BBB for not leaving me with heat offering a reg therm just a very expensive one.  And not being thorough checking his work the first visit. He stated hind sight 20/20 and was very flippant and did not care. Poor customer service and very poor service all around

Really quite impressed with this company!  I called today when another company that was at my house was not able to help.  They got me scheduled in the same morning, which was extremely fast and unexpected.  The woman who answered the phone was super pleasant and professional - great first impression.  When the technician was at their previous job, someone called to let us know that he would probably be coming in an hour.  Then we got both a text and a phone call when he was on his way.  The text was great!  It had his name and picture!  It was nice to have a visual on the person coming, so you know you are letting the right person in your house!  He was efficient and pleasant.  He was able to quickly fix the issue and then emailed the recommendations and quotes.  It was an amazing experience.  I will definitely use the company again.

Wagner did an excellent job repairing a leaking tankless hot water heater.  They arrived as scheduled, completed the work in the estimated time frame, and did not leave a mess!  I would definitely use them for future plumbing issues.

We were having hot water issues with our indirect water tank.  Jack & accompanying technician evaluated our entire system, identifying parts that needed replacement after 21 years.  He explained everything & answered all my questions.  After 5 hours of work, our system was running great.  I appreciate Jack's professionalism.  Wagner's company text messages call center & email reminders helped to make sure the job was done when it was scheduled to be done.  Hard to get in New Mexico.

Needed my tankless water heater flushed, and was able to get an appointment the day after I called. As the scheduler described, I was called the morning of my appointment to get an approximate time to expect the technician. They called again when a technician was available and on his way. Kody was very polite, finished the flush in about 40mins like he thought, and gave me recommendations for how often to do this service in the future. Price was great, and I see on their website they run several deals for different services. Upfront pricing is a huge win! Will definitely be calling Wagner for services in the future!

Levi and Luis helped us get our well pump in service again. They were able to fit us in the very next day after the estimate. they worked extremely hard and stayed late to see it through.I really felt like they were family. I would recommend Wagner for anything--they installed our HVAC system A few years back, and they've done many other jobs for us over the years. great company!

I had to schedule a last minute appointment for 2 toilet installations and to see what's been going on with my dishwasher. I was able to get an appointment the next day with the help of Sarah. She was so friendly and helpful getting the appointment set up for me. I feel like I've known her since the 9th grade or something! Steve was able to install the toilets and fix the minor issue with the dishwasher within two hours. They were spot on with the time they said they would be at my apartment for the appointment so I wasn't waiting around all day not sure about when they would arrive. Thank you Sarah and Steve!

We had recently moved into the area (April 2020), and needed failing Swamp Cooler replaced with A/C.  Asked Wagner Mech. for an estimate.  Estimator agreed with our request for A/C, took measurements, etc......were then sent an estimate.  However, estimate included AC AND Heating unit.....when questioned, Wagner Mech. stated that this was the only unit we could purchase, andthere was NOT a-stand-alone (AC Unit offered).  This, we were nevertold, until the estimate was received.  The smoke/mirror game begin, we were never given a straight answer as to why an AC was not available without the Heating.  They ordered the combined unit without our authorization, delivered it for installation......at that point we gave up trying to straighten the matter out.  Essentially we agreed, under duress, to have the unit installed.    We were pleased with the work done by the crew, but ended up paying $3,000 over what we wanted for a simple AC unit.  Read your estimates carefully, beware of Ad-ons...it appears that no one will answer your questions, return your calls, or makes decisions.  We were in the midst of the COVID crisis, the stress of moving was almost unbearable. Further major plumbing were opted to select ANOTHER well known busisness, and received excellent prices and service.  I will not ever recommend Wagner Mechanical.

Called ahead to confirm appointment and notified that he was on his way to my house. Very courteous technician and gave me a detailed analysis. A fair price was charged.

I called for service to replace a leaking water valve, and we had a service tech within 3 hours. He replaced the valve in a short time and did a wonderful job. This is the first time using Wagner, and I will call them in the future when needed. Thank you for your prompt service.

I called Wagner because my swamp cooler wasn't working on startup after the winter. I had checked it out and told them it was the bearings- since I had replaced everything else. The tech came out and said it was the bearings but they couldn't replace bearings because it might hurt the shaft....cost me $82- they didn't plan on fixing it in the first place- just took my money for the diagnostic Never again

Exception customer service!  I was notified of time technician would be at my home and sent a text with technicians name and photo.  Technician, Steven J., explained repair in detail and provided the cost before starting the repair.  Steven very professional and completed repair timely.  He also provided the cost for a future service I inquired about.  Very impressed with timely communication!!  I will be recommending Wagner to family and friends!

Rudy Cambara was not only exceptionally friendly and courteous but very knowledge.  Our ac stopped functioning and that's pretty tough in New Mexico in the summer.  I called Wagner and they were out the very next day - right on time.  Rudy evaluated my system, quoted the repair and fixed is up right on the spot.  We could not have been happier.  Not to mention,  quite a bit less of a charge than I expected.  The guys are my go to from now on.

These guys are great. Their office staff is very helpful, and they do a great job of utilizing technology (email/text) to communicate. They are not the cheapest in town, but they've been around the longest, and I'm sure that's for a reason. I had a compressor motor go out on my A/C unit, and setting up a monthly service membership decreased the cost significantly, and now they will come out several times a year to inspect and maintain our units (and hot water heater).

I asked for a bid to install two new furnaces and two air conditioning units to replace my swamp coolers. The first thing I did not like is them calling to confirm the appt. I made with them by calling them back. I am too busy for that game. I made the appt. and I planned for their appearance.

Raul showed up on time, in spite of me NOT calling them back. Yay! I reminded him what I wanted and pointed him to the electrical box in my garage because he SHOULD be making sure I have enough juice and that I am wired correctly.

After he looked at my box, he said nothing about my electric situation. I pointed to the furnace in the garage, because it is one of two I wanted replaced. Raul said he wanted to go in the house. That's when I ended the appt.

The fact that he wanted to bypass the furnace, didn't want to check the size of the space, the wiring or the venting of that furnace, told me he didn't know what he was doing. There was no sense in me wasting anymore of my time with a tech who does not know what to look for when bidding a huge job like this one.

Some techs see a woman and automatically think the woman is stupid. Then they take short cuts and do not give the complete service or information to that woman. Don't know if this is the case with Wagner, or if they just don't know what they are doing.  Sorry Wagner. This woman wants work done by people who know.

Great work by Mike and his team!  Did a wonderful job with our AC system.  Whenever we call them they are always at the house within an hour.  Always satisfied, never any problems!

The technician came on NY Eve, within hours of my call to the office. He addressed the problem promptly, and did not over charge. I appreciate the prompt service, especially on the eve of a long holiday weekend. My 96-year-old mother will not be cold tonight. Thank you.

We bought a new house that had 30year old Swamp coolers.  We contracted with Jim Stuart at Wagner.  Installation was delayed because of supply issues related to covid.  Jim kept us informed all the way through Installation.   The install  team executed within 2 days and when we hit October's cold snap we had an issue with the downstairs heat was fixed within 24 hours!  Broom! WAGNER and Jim Stuart.  Well done and highly-rated!

I made the mistake of using them to start up my swamp cooler last year. I won't do that again. The guy they sent out had trouble getting the outside connection working right. Tightened everything down so much that it broke parts. Left it so that I couldn't turn the knob on the faucet and I had to call him to come back. At the time I said that I would run out to the store to get new parts- but they told me no- don't bother- he would bring them. He brought them alright. They charged almost $100 for a part I buy at Samon's for $6 or less. They still left my outdoor faucet so tightened down that I can hardly turn it. Warning! do not use them for this service.

This is the second time I have called for service from Wagner.  The first time was for a water heater flush, this time was for a furnace that was not working.  This company has continued to provide exceptional service both times.  Bill Brooks came to work on my furnace and was very efficient and professional.  My furnace was thoroughly checked and cleaned.  He stayed to put it through 3 cycles of heating to be sure that it was functioning properly.  I will continue to use Wagner because I think they are thorough and trustworthy.

I needed 230V 50A electrical service installed for a new hot tub. Asked for 4 estimates. 3 came in around the same price, the fourth was going to be substandard work and thus cheaper. Of all the electricians only Faron Francisco offered to use the existing 1.5 galvanized steel conduit AND bring the wires in that conduit up to code (I had Romex cables outdoors in the conduit supplying the AC and the current code does not allow Romex outdoors, only in the attic). Faron and Dennis did everything by the book, upgraded my outdoor cables going to the AC, used the existing conduit until it ended then beautifully installed more conduit, connected the hot tub and installed the circuit breaker in the planned location and made sure everything was functioning. I checked in on them periodically and I could see that they performed top quality work.

Larry was friendly and helpful over the phone and was able to schedule a tech (Ruben) the same day to look at potential leaking furnace vent rain caps. Ruben arrived early and was very friendly, knowledgeable and informative. I wasn't sure who to call at first for HVAC but saw good reviews online for Wagner and am now glad I went with them. I will definitely be using them in the near future for routine maintenance on my furnaces and A/C units. And based on my pleasant experience with their staff I would highly recommend Wagner to anyone else anxious about making that leap to contact one of the many HVAC companies out there.

We have been using Wagner for years!  They are reliable and get you in right away.  Everyone is so nice from the people in the office to the technicians that do the work.   I highly recommend this company!!

Wagner installed a new Evaporative Cooler, motor and thermostat in Feb 2012.  My question is were the thermostat and motor really new?  They both only lasted 3 seasons, and when the electrician handed me the old thermostat, it had a manufacture date of Jan 2010.  I have never had both go out at the same time, and even motors made in China have lasted a lot longer.  So I have to believe They were not new.  Will not use them again

Techs are competent, but dispatch team is rude, unhelpful and overall unprofessional. I wanted a one-stop contractor for my HVAC and plumbing, but dealing with the scheduling and dispatch team is unpleasant on a good day. I will go elsewhere.

Wagner's team arrived on time to install an evaporative cooler, and were polite and professional. The installation went well, but the water source (exterior spigot) posed unexpected plumbing problems. Although it was not their error, Wagner expedited additional service to ensure a reliable water source. They stayed late to  advise and implement a solution to get my new cooler fully operational. At the end of the day, I feel like Wagner provided what they promised, plus went the extra mile to provide higher-level consultation - I see why they get such great reviews.

We had Wagner replace a HVAC combo unit on our flat roof.  The old unit used a type of Freon that is no longer in production due to environmental concerns I believe.  We obtained a couple of competitive quotes and Wagner was very competitive.  We LOVE our new unit, it's sooo cool so fast, it's amazing!  We ran into a couple small snags as to be expected in a relatively large job and the Wagner team handled them all perfectly.     I think the trait that most led me to leaving this review though is the people.  Everyone we interacted with was great - they always listened to us and made sure everything was perfect in our eyes!  I highly recommend this team!

Wagner gave us possibly the worst service we have received from anyone in New Mexico. We called them the previous week to schedule an appointment for a quote to upgrade to A/C for this Monday @ 4pm....They sent us a text which we accepted and the appointment was confirmed. 12:45pm the day of, Paul from Wagner, called and left a msg. to confirm appt. I got back to them within 15 minutes. Paul said that we lost the time slot for today, because we didn't answer his call. We could sched. another time. We said No Way!!. We will have nothing to do with Wagner!
Best, Avram

Our Wagner-installed unit had been giving us problems constantly for EIGHT YEARS!!  Ryan and his team came in and diagnosed the mis-wiring issue right away.  They fixed the wiring and it has been a blessing to have the HVAC running as it was designed for a full month now.  The installers/maintainers who created the problem and perpetuated it have been properly retrained or left the company.  THANK YOU, RYAN!!

I attempted to have them come out to a small rental property. The person on the phone had no idea what kind of services they provided and seem to be very frustrated and the fact that I was asking questions needless to say I ended the conversation and have gone to another establishment. The level of service was unbelievably bad.

Excellent same day service for preventive replacement of 15 yo water heater with new 50 gal Bradford White Defender water heater.  Sean arrived exactly on time, was professional, very knowledgeable, and informative.   Sean assured me that this is one of the best water heaters installed today with no issues.  Online reviews of Bradford White are not so good.  Regardless, very happy with the service, paid $2k total for wh and install, cheaper than TLC @ $2300.  Hopefully this will be a good quality product.  TLC installs Bradford White as well. Wagner will continue to get my business if this works out well.

I have a million dollar house in Corrales and called them to do work on the heating unit in one room. When they found out I had leased it out they refused saying they don't do rentals. WTF?

I am not going to beat around the bush, very disappointed with Wagner Mechanical.
I called to make a appointment to possibly upgrade to a newer unit from the 2007 unit we already have. I made the Apt with the scheduling sales lady and was on the phone with her for at least 15 min answering a series of questions to identify my needs for the APT seemed legit at the moment. I explained to her it was crucial to get the ball rolling and that funding was already available if need be for a new unit due to the fact that the temps outside are already hitting triple digets and didn't want to leave my kids or wife stuck in this heat due to some issues with my current unit. She made sure to make it a point to have my wife there for the apt to sit down and chat with so everybody is on the same page about making the choice to upgrade.
Day of 930am APT now 10 am and nobody showed up, keep in mind I took a unpaid day off from work for this apt so I called and asked why nobody has shoed up for my APT and was transferred to the same lady I made the APT with initially. I asked her what time she had put me down for the APT just to make sure I wasn't jumping the gun and she had no recollection of the apt or anything we had discussed for my APT. I am not going to give out named but the managers and owners know who I am talking about. I explained to her that I was not happy and she could care less and was quick to just  want to move on and didn't seemed bothered by her mistake and that we are all a dime a dozen type attitude. I asked for a  General manager and the GM would not take he call a pushed it off on a sales manager when I specifically said I wanted to talk to the GM not a sales manager. Got the standard same old sob apology that any company gives and he also made no effort to want to offer somebody to come out anyways or another near apt.
A $3000 to $8000 dollar transaction must be petty to them. I don't recommend this company and wanted to share my exp to others in the market.

I understand when you hire a service, you pay anywhere from 2 to 5 times the cost of the actual raw materials for the skill of the technician.

However, I find the service this company offers teeters on the edge of unethical and downright dishonesty.

The technician failed to do anything to fix the unit or notify me of the fire hazard inside the unit. The quote given to me was 5x that of my second opinion. That is not an exaggeration. I was told a new unit would cost, again, 5-6x what is reasonable.

Use caution. Or avoid all together.

my tankless water heater has not been working. I goes into error code and does not ignite. most places I called did not have anyone that could work on them. I found a technician at Wagner who could. he charged a nominal fee to diagnose the problem. I was given the option of buying the part needed and they would install the part.  unfortunatley, when the part arrived the same technician was not available to install it. so they sent another technician, who admitted that he was not knowledgeable with tankless water heaters. after installing the new part, the water heater went into error mode again. so he advised that my only options were to let them keep guessing which part to replace or just replace the entire unit. As they were not knowledgeable about tankless water heaters. I was charged for both service calls as well as the gas valve that may or may not have needed to be replaced. I am in about $1000 and still no hot water. It's $4000-$6000 to replace the unit. the manager is supposed to call me back to see what they can do for me... it's been almost two months without hot water, and counting. I definitely do not recommend this company if you are trying to repair a tankless water heater.

​Were not honest and charged me 95$ just to scare me and tell me I needed a circuit board, a motor and a cleaning for my heater that was blowing cold
air. After they left I broke down and cried thinking I need to get this done. I then called another company that came out and just cleaned out the heater top and bottom used some brush thing and only charged me 150.00 and didn't charge to come out. Wagner for cleaning alone wanted to charge me close to 400 plus I got scammed out of 95$. Shameful to take advantage of a Senior!!

Fast friendly service as always. I called in with my a.c not working and they were at my house with in 2 hours and I  also live 30 minutes out of town.  That's fast service.

Great customer service and very professional! I like that they sent a picture of the tech that will be doing the work so I know who to expect! They had my AC fixed with in 4 hours of making the initial call for service!

We had our annual Wagner service a few days ago. They sent out Brian De Tommaso. He was a exceptional enthusiastic young man. He clearly loves what he does. He was very patient and explained everything thoroughly in layman terms. I would highly recommend requesting Brian for any of your Wagner need!

The word Crooks comes to mind when I think about my experience with them.  This review will be broken down into the following categories:  Problem, Experience with Wagner Mechanical, Cost and Quote to solve issue from Wagner Mechanical, Wagner's Solution, What the issue actually was and our final cost, and my Final Thoughts (Jerry Springer style!).

Problem:  
    We have a tankless water heater and have had issues with it for the last several years.  If we used the hot water, once we turn it off, we wouldn't have hot water for hours.  Not HVAC inclined, we had no idea what the issue was.  We had it serviced, and for a month it would work sporadically, but then it would fail again.  This continued for about 2 years, having them service it, until we finally thought about replacing it.

Experience with Wagner Mechanical:
 We called, scheduled a diagnosis appointment, and was given a window, which the tech arrived within.  The tech spent over an hour pulling codes and calling the manufacturer of the tankless water heater.  After the final diagnosis, the tech said there was an issue with the burner assembly box/kit, the igniter, and the board.  He also said that this may not fix the issue, and the final recommendation was to install a new tankless water heater.

Cost and Quote to solve issue from Wagner:
   Their diagnosis cost us $79.00 (with tax being $84.93..see attached invoice).  

Wagner's Solution:
   Their final solution to our problem was for us to purchase a new tankless water heater and have them install it, for a cost of over $6,000.00!!  Considering a tankless water heater costs about $1,200.00, they wanted to charge us over $4,800 for the install!!!  Their estimate is attached.

What the issue actually was and our final cost:
    Based on a friend's recommendation, we contacted another company.  The other company came over, worked on the tankless water heater, and told us the sensors needed cleaning.  They nearly took the tankless water heater apart in order to clean the sensors.
    The final cost to fix our problem was $115.00 for an hour of labor, from another company.

Final Thoughts:
    I think Wagner Mechanical are crooks and their techs have no clue what they're doing.  Through another company, it cost me $115 to fix the problem, something Wagner was going to charge me over $6,000 to do.  To me, Wagner is both inept and are only looking for a quick, extremely over-priced sale.
  Stay away.

They did a great job in installing a new A/C.  I requested information on maintenance plans; I'm still waiting for him to drop this off.

We just had a new furnace and our older house converted to a/c.  First Raul came out and gave us an estimate.  Very nice and thorough.  Very expensive but we have always had good luck with Wagner.  Andrew and Alex came the next week and were very good.  Explained everything to my satisfaction.  The only down side was we found out 2-1/2 years ago  
when we had Wagner's replace our old swamp cooler,  they installed it wrong and covered up where we should have had a damper.  So for the past few years, we have lost air through our old swamp cooler.  Too bad their techs weren't as good back then.

Took them up on an inspection special. Ended up getting an education on my very old central AC and am confident it will last at least a few years longer than I thought. Really want to highlight the great service I received from Victor Valles. Great guy.  Can't recommend enough.

Called for emergency weekend services when our air conditioning went out. We agreed to pay the premium price of a weekend call and were told a tech would be in touch with us ASAP. It's now been about 30 hours without a return call of any kind. We went with their competitor, Daniels, and received great service

We have used Wagner for a little over three years now and have no complaints. In 2016 we had them install a new evaporative roof air conditioner and remove the old unit and last year our furnace went out so we hired them again and the installation went fast and efficiently. All the techs were professional and did a good clean up. They had to remove a very large door located in the hallway to replace the furnace and I was concerned about damage, but it all went smoothly.

We also use Wagner for the startup and shut down of the furnace and A/C in the Spring and Fall. Yes, they are a little more expensive than some companies, but I know they are a reputable local company.

Paid almost $500.00 for thermostat to be replaced. No issues with service person or the service. Just the price. I looked up the exact thermostat on Amazon and the price was $115.00. I know everyone has to make a profit but that much?  If my husband hadn't just been out of the hospital. I would have shopped around.   Not the best price on a teachers salary. Will have to do without some things this month

Called to investigate smelly brown water in our Casita.  Barney arrived on time, diagnosed the issue, ordered the part, and returned the next day to install the new part and flush the system.  Bing bang boom!  I am very pleased with the service.  Barney was helpful and knowledgeable.  I would highly recommend.