Smith

I received a big purple and pink postcard in the mail stating that Smith Plumbing and Heating was having an End of Season Furnace Clearance Sale.  Any Furnace, Any Size, Any Efficiency ONLY $999!  Saving $7,000 on a 98% Efficient Furnace or saving $5,000 on a 96% Efficient Furnace!  The only catch was that, in tiny little itsy-bitsy teeny-tiny letters *with purchase of a matching air conditioner.  Okay, well, I thought, my air conditioner didn't work very well last summer, and although my furnace is in perfect working order, it is almost 15 years old.  So I called them to come out and look at what I've got and I was going to buy the End of Season Furnace plus Air Conditioner deal $4,700.  Only, when they got here, my Service Work Order came to:
$1,500  96% 3 ton furnace plus A/C,
$6,500  venting for code plus electrical,
$1,000  UV light / 2 carbon detectors
-----------
$9,000.00  TOTAL

And that's WITH the coupon!

Needless to say, I told them I'd have to think about it.

Oh, yeah!  ... THEN.... well, it was a pretty nice day ...this was a Friday and then I was gone most of the day on Saturday and also Saturday night with my fiancé, but when I got home Sunday morning, the temperature inside the house was 50 degrees!  I found out my 19 and 24-yr. old daughters hadn't had heat all weekend!  (other than the gas fireplace which they ran non-stop and probably cost me a fortune.)  I asked them why didn't they turn on the furnace?  It's freezing in here!  They said nothing happens when they turn the thermostat up.  I tried turning the thermostat on and off and tried to find out what was wrong in the furnace room, but I don't know anything about that stuff.  We just went without heat Sunday too.

I called Smith Plumbing and Heating first thing Monday morning and told them that their salesmen were out trying to sell me a furnace on Friday and whatever they did, my existing furnace was no longer working AT ALL now, and we didn't have any heat all weekend.  They sent the same guy out and we went back down to the furnace room.  He immediately reached up between some duct work and flipped a hidden switch.  BAM!  HEAT!  Now it's working like a champ again.  

Don't trust anybody.

I had a big problem with my plumbing & was able to make an appt the same day.
The guy that came over was super nice & respectful. He even showed me what was wrong & what he did to fix it. Their rates are great & will def keep them in mind next time something goes wrong.

Did good enough work. I think of them every time the hot water runs out sooner than it used to though. They replaced my nearly brand new water heater with one half the size. I wasn't informed before hand. They just did it. Good enough work. Sleazy sales and customer service.

Unprofessional and overpriced. Thats the reason they have an average 3.5 stars rating. Dare to leave a bad review,  they will respond back with lies.

I called Smith plumbing and electric because I needed both of these things done and only wanted to deal with one company.  Smith was one of three quotes that I got and all three were very close in price.  Josh came out to give me a quote and was very professional and polite.  Josh quoted the job in about an hour and told me that his quote included repairing any drywall that they may have to cut while doing the job, none of the others did this.    They started the job  the following week,  Both the plumbers and electricians showed up on a Tuesday morning and worked all day without  even taking a break.  They were very professional and friendly and did a very good job.  Larry came the next day to patch the drywall.  Larry did a great job matching the texture you would never know there were holes there,  Eva and the office staff were amazing in taking care of any unforeseen issues that came up and kept the job moving smoothly.  All in all a great company, great people and great work.

I called Smith Plumbing to have a new toilet installed. They came out the same day even though it was not an emergency. The plumber, Patrick, was excellent. He brought in the new toilet, got rid of the old toilet and did an efficient job of installing. Even had to crawl in my spider filled crawl space. Great customer service. Highly recommend.

Gm is a psychopath. Threatens customers and Files law suits against unsatisfied customers.  Horrible company.

Smith Plumbing and Heating was a lifesaver when our furnace went out in the middle of the night.  They offered to come at 10 p.m. but we opted for first thing in the morning. Bob arrived promptly at 7 a.m., had the problem diagnosed quickly, gave me some useful information and was on his way, all for a very reasonable fee. Highly recommend this company.

10/10 would recommend!! Just got AC installed yesterday and I am so happy I went with Smith to get the job done! I'd like to give a shout out to Billy R., John H., Luis L., Nick H., and Jade for working so hard yesterday and doing a fantastic job. Everyone is so friendly and professional. Also, thank you to Mike R. for going above and beyond working with me to make this possible and figuring out a personalized plan. Huge projects like this can be overwhelming and stressful but he made it as simple as possible. Thank you to everyone!!

I have use Smith plumbing for years and they were always reasonable, a professional, friendly, and did a good job until recently.  I have call Smith plumbing twice because my toilet was leaking. Two plumbers came out at different times and told me that they would have to call a carpenter to fix the floor first before they could fix the toilet and they would have one contact me.  Well, that hasn't happen yet! I guess they are to busy driving those big fancy trucks to think about their customers needs.  The first one was a month ago and the second one two weeks go. They had me sitting around here waiting for a phone call that didn't come.  I found someone else to do job and for now on will take care of my plumbing needs!  GOOD BYE,SMITH PLUMBING IN SECURITY, COLORADO!

We experienced a pipe burst at the end of December due to freeze and experienced massive water damage over three levels of our home.  Since this was a insurance claim project our insurance adjuster required very specific verbiage and estimate information before approving the repairs.  Our estimates needed to be done 3x NOT due to fault of Smith but rather because our adjuster was just incredibly difficult and not very communicative.  Nathan Pena was our project leader and POC.  Throughout the entire process (which spanned 4 months) he was extremely patient and communicative, followed up regularly without being pushy, responded in a timely manner to questions and concerns I had via text.  He even answered a call during his family member's wedding festivities!  When he wasn't able to answer right away he would send a quick text or email letting me know when he would.  This is a small gesture that is greatly appreciated by clients, trust me!

In the end Smith Plumbing completed the following:
-a whole home Repipe project
-added a new water alarm feature to help prevent this from happening in the future
-installed a new sump pump to replace damaged one.
-replaced our water heater and furnace
-retiled our shower and reinstalled our bathtub -completed all drywall work associated with the damage.  
There were some items that insurance would not cover and Nathan, understanding that these items were a priority for me but also that money was tight (being that I had to allocate our remaining funds to other aspects of the home repair ) offered me a great financing option so that our project could be completed and the remaining work on the house could get started.  All within my budget and with no penalties if paid off early.

Everyone I dealt with at this company from the scheduling staff, to payment processing, team leads, on site technicians...have all been OUTSTANDING!!!  You can hear in each person's voice over the phone that they're there to help you and build a long-standing customer relationship based on trust and performance.  I appreciated the fact that they also offered a Military discount and guarantee their service on the products they installed.  Did I mention that I had to do this all remote from Hawaii?!?  Time zone differences, multiple phone calls a day, pictures and emails.  I placed my trust in the team at Smith Plumbing and they delivered a first class job and experience.  I will continue to place my trust in them for all my plumbing, heating and cooling needs in the future.

We had a new furnace installed the previouos week and it stopped running during a cold spell; James (with the mohawk) came out at night and promptly found and fixed the issue (things were wired wrong during the installation). It's been running great ever since.  James' attidute, disposition and skill level were great, and got us trusting in Smith Plumbing and Heating again.

-Mark R

It pains me to write bad reviews, as a business owner myself, I try to give people some grace however I don't want others getting ripped off. They would received one star on this review but we're giving 2, because the very first time we used them they were fantastic. It was all downhill after that. They were insanely overpriced and fixed things that didn't need to be fixed that cost $475 it literally did nothing for the problem. On another job, they quoted over $2000 for replacing parts on our boiler, we had another company do it for $517. The tech also quoted over $5000 for parts and repairs that the other company said we didn't need (the boiler is just over a year old). It felt like all they cared about was squeezing more money out of you, and had no concern on whether they fixed anything. I'm so disappointed, after the 1st appointment I had high hopes!

This company has quick response time and has the most professional employees in the Springs. I have had been treated with exceptional respect from the moment I called to get a  quote to the time the the technician showed up at my home. Thank you for your amazing service and prompt response time!  My husband and i had the  pleasure of meeting the owner and her husband and were impressed by both their genuine concern for our  overall satisfaction. Great all around people! We will definitely be using this company in the future and be referring to all my friends and neighbors.  Hands down amaazing!

Great customer service. Always answers calls and takes care of me ASAP. Will continue to use this service

We needed a kitchen faucet which we had already  purchased installed and called Smith's Plumbing and  Heating  to do the job since we already had a contract  with them for maintenance  of our  furnace and AC. WE did not  get a quote  for the job beforehand  (our mistake) . They waived the trip fee since we were contracted  with  them. When the plumber came he quoted a price of well over $500 and then said it would be an additional  $179 because  the water supply lines needed to be replaced. Total would have been close to $700 to replace a kitchen faucet and that did not include the cost of the faucet! They called the next day and offered  to lower the price to the mid $400's which still seemed exorbitant.  We did not have them do the job.

This is by far the best company for the service they offer. I had a complete remodel of my heating and cooling system done for my home, and the workers were very professional. Work was neat and always cleaned up there work area. The financing that they offer is very reasonable and quick and easy.

We purchased an entire package one year ago. We got furnace ac unit humidifier and does Alex. We have consistent high humidity whether running the furnace or the ac unit. ERIC came out today had to read my manual, reworded I think the fan speeds so now the ac unit runs constantly. When I called and asked about it I frustrated both ERIC and Vincent, Eric said it'll shut off when the temperature drops it is now 81 and the unit is still running. We are kicking ourselves for doing business with them because frankly a unit should not be putting humidity in your home when there's no humidity outside. We were told today that 50 percent humidity is normal which is dangerous to your health because you risk mold. The customer service is not good and honestly we don't think the techs understand the systems, with the way it is now who knows what I'll be paying in utility. Very disappointed.

We got a new air conditioner unit installed in 2022 that cost us $8,000. We called Smith to come out and check to make sure everything was good to go before the weather got really hot. They said they were booked two months out. We made the appointment for July. In June when the weather got really hot our air conditioner stopped working. I called Smith telling them it was an emergency and they never got back to us. We called another company and they came right out. Turned out we were out of coolant, which should have never happened with a new system. The guy replaced the coolant which cost us $400. I called Smith again and they sent someone out to check it. The tech said that should not have happened and that Smith should have reimbursed us for the coolant. They did not. Smith has not treated us well.

Y'all send out a flyer offering a deal which I'm sure is used to get your foot in the door. We get it. What we don't get is that you reschedule it not once but TWICE on this flyer deal. Not worth your time? Why do I have to take time off because of your ignorance? And why in the hell was YOUR company van literally sitting in front of my mailbox/house for 20 minutes? And on a reschedule day none the less. What a joke. Definitely not veteran owned. Can't even get them to show so how the hell can you review their ability to actually do their job? If you have an issue with this, contact me.

Editing my previous review. Go with this company. Professional, awesome, and fair. Freddy is a good manager, Mj rocks on call service, and josh /Brian/ Tyrone are amazing service men. You will not regret it

I was FINALLY able to get my master bathroom back!!  I had called another plumbing company prior to calling Smith Plumbing and Heating and that plumber didn't seem to know what he was doing and charged me over $300 to leave my bathroom undone.  I called Smith and Drew and Juan were able to fix it in no time!  I had went to the plumbing supply store in town and described my faucet I was needing for my master tub and they said they couldn't even give me any tips to fix the problem b/c no one made the piece i needed anymore.  Drew was able to figure it out no problem!   Highly Recommend them!

All I can say is WOW!!! What a services, just as described. for a while now I was contemplating on replacing my HVAC system because it is very, very old. I was collecting quotes from about five different HVAC companies shopping for the best prices and services when I came across Smith Plumbing and Heating so, I gave them a change, just like the others to come and see what needed to be done to be accomplishes.
Mike came and and educated me on all aspect of his field of expertise, because as a home owner I wanted all do be done as per city code and for the safety of my family so, i feel very comfortable and well educated with him as a professional and honesty.  i am a working bee so, I compare all quotes and Mikes was the best for what i was looking to do so, setup and appointment to get the installation of my new furnace (which by the way, the price was just as he quoted me $999). I also have them install a new water heater. he's crew came, treated me with respect and professionalism and completed the installation of the units. so far I am very impressed with the company services that I recommend this very highly, knowledgeable and professionals to anyone that has asked me how did the installation when and all other that are looking on doing the same.

My hat's off to Smith Plumbing and Heating for a job well done. keep up the good work.

PS... Please excuse my spelling as English is not my first language.

Excellent company, and service and great pricing too. We had an older AC replaced and the process from advisement of systems to the removal, installation and electrical was excellent. We're new to the Springs area and spoke with a few companies before settling on Smith Plumbing, AC and Electrical. Their team kept us advised throughout the entire process and even through the permit/inspection with the county. So if you're looking for a great company to take care of your needs look no further as Smith Plumbing, AC and Electrical is the go-to company.

It's hard to find a company that has quality service & great prices, but that's what we found with Smith Plumbing & Heating! After a few months of dealing with the other guys my wife seen one of the big pink Smith trucks and noted that it was a woman owned company so she called. We're sure glad we did! One of there technicians came to our home, not some pushy salesman, reviewed everything with us and we were shocked that they were half the price of the other companies lowest quote. Them at $13,000 and Smith with the same exact equipment (I checked) at $6,497 and we got a free whole house duct cleaning & sanitizing! We also decided to upgrade old 40 gallon water heater to a tankless Navien on-demand water heater on special for only $2,900. There prices were so good we were concerned that maybe there quality of work would be lacking but again we were pleasantly surprised as there installers & tech's were courteous, polite & did a superb job. We highly recommend Smith's to anyone wanting great service at a great price!

Our water heater died on July 3. I called three or four other plumbing companies and no one could come out till at least Friday. I called Smith plumbing and heating and Steve was there that evening. Steve came first thing on the Fourth of July in the morning installed our new water heater and also was able to fix our air conditioner in the same visit. Steve was very knowledgeable, friendly, professional, and honest. He got the job done quickly and affordably. He also explained options for an upgraded air conditioning and furnace system to us. We are strongly considering upgrading our HVAC system using Smith plumbing heating and cooling. Steve was great to work with and I would highly recommend Smith plumbing heating and cooling to anyone looking for a good plumber or heating and cooling specialist.

Wonderful staff.  Very fairly priced and knowledgeable.  Great promo on annual maintenance including filter change.

The owners have entrusted the company with incompetent employees. I lost a bunch of sleep dealing with the people who managed the parts of my basement Smith was to finish.

Go through them if you have one or two things to get done, but any more than that and you'll fall through the cracks and have to speak to the owners themselves.

I gave this company a try based on all of the positive ratings and was not disappointed.  We have an older house ('87) with original toilets and live where the water has a lot of minerals in it so we started having troubles with our toilets slow flushing, sometimes incomplete flushing. We figured the guts in the tanks of the toilets were probably what was slowing the water flow so we asked to have the innards of the two toilet tanks replaced with new kits.  Jared came to our rescue, having to work very hard to remove frozen hardware to get at the parts he needed to remove and replace.  He did both toilets and when it became evident that the replacements wouldn't fix the issue (as Jared so wisely warned before he began, saying we'd likely need to replace the toilets as the holes under the rim of the bowl were probably calcified and the real cause of our problems), he gave me some good advice about how most economically to approach the issue of buying new toilets and which brands tended to be the most expensive to repair. I was grateful for the advice and will likely be calling on Smith Plumbing and Heating to replace the toilets once I obtain them. This generosity of information and advice was the biggest part of why I liked doing business with them. Yes, I'd recommend them and folks, if they recommend that what you want MAY not fix the problem, listen to them : -) The office staff is very responsive to client questions and requests.

this service had some good reviews and people were praising them.  I had one of the plumbers come out to give me an estimate to replace a valve on the outside plumbing line that cracked.  He said that two parts needed to be replaced.  The quote was $600.  I nearly fell down.  The part in question is about $90 at home depot.  All I wanted was that one part replaced.  For $600 is a complete rip off.

I then asked if I would buy the parts then he said with customer supplied parts, the charge would be $250 for the hour.

I know there is inflation but this is a complete and utter rip off.  Never going to call them again.

Gavin and Tabitha came to my house after I phoned about my slow tub drain. Gavin promptly and efficiently fixed the problem. I was extremely pleased with the fee I was charged. I will definitely be using Smith again in the future. Thank you!

I really had a great experience with this company. Our shower faucet broke, and we called a different plumbing company, and waited all day. They never showed or called, or even answered the phone. I then called Smith plumbing. It was late in the day, but they answered right away, gave me an idea of what I would pay, and we set the appointment for the next day. They were punctual, friendly and knowledgeable. I would recommend them.

After having A/C installed and all plumbing replaced, a substantial amount of money, Smith's left our encapsulated crawl space a mess, a large gouge in the wall of our kitchen, and we've now been rescheduled THREE times just to have someone come service our brand new air conditioner so we can run it for the summer. Completely unreliable.

Time and time again we've been disappointed. First they came to fix a leak at our house and left all the old piping they cut in our crawl space. I ended up having to take it back to them. Yesterday my neighbor had a water heater installed and they left all the packaging. Now it's blown in to my yard. How could such professionals be so incompetent?

Reached out through yelp and was told to call for a free estimate but when I call to schedule, was told it would be $39 just to come out. Went with another leading company that truly does give free estimates .

This is a challenging review to write - during the project I was ready to give Smith Plumbing a lower rating, but in the end they were extremely responsive to my concerns and I am satisfied with the outcome. The AC and new furnace that were installed have been working without issue. I would recommend Smith to others, but I would also warn them about the issues we experienced.

I won't go into details here other than to say we felt that the representative handling our project was dishonest (or at least misleading) about the time and cost of the project (factoring in extra days my husband and I took off of work), and the communication during the project about the changes was poor and sometimes non-existent.

That said, after a few frustrating phone calls, a thorough review of the contract and final invoice, and a one-on-one conversation with Mike (GM and one of the owners), we reached an agreement that accounted for some of the issues and left me willing to recommend Smith Plumbing to others.

All of the technicians were wonderful. I believe the owners and the  team are good people with honest intentions, but I hope that the company establishes a comprehensive client communication protocol so that others are not left feeling blindsided and frustrated.

Very nice people, prompt professional first contact and great follow up. We couldn't agree on a price but I'd recommend them anyway.

Smith Plumbing Heating did a great job. They gave me an accurate and very competitive quote.   They were able to get me service appt quickly too.  Jesus & Zach were excellent technicians. They showed up promptly, made a quick diagnosis of our garbage disposal problem, repaired it and cleaned up the mess.  Highly recommended.

Had a tankless water heater installed and old grey pipes replaced.
Mike, who is the owner of the company, stopped by to inspect the work upon completion. He wanted to make sure everything was completed to my satisfaction before the city inspector came by. I love to support a family owned business when they show they really care.