Roadrunner Air Conditioning Heating & Plumbing

I recently called Roadrunner to do an estimate on some repairs on a property in Santa Fe. They came on Monday nearly two weeks ago and I have been attempting to get a copy of the estimate ever since. 5 voicemails three person to person calls and 6 text messages have yielded no response. This company used to be on my recommendation list to clients for heating and plumbing repairs but after this absolute disrespect of my time I can no longer recommend them.  Call TLC Plumbing instead.

Technician Joe arrived at the date and time specified, was courteous, professional and competent. He straightaway diagnosed a bad condensing fan capacitor and repaired same quickly and at a good price.

I was impressed with their service, considering that competency can be hit and miss in Santa Fe.

I would definitely strongly recommend Roadrunner.

I moved to Santa Fe and purchased a house that had something called a Swamp Cooler on the roof.  I since have learned Swamp Cooler are evaporation coolers, a science that has been around since the time of the Romans.  Anyway, my realtor, realizing that I probably needed some help when I asked if there were alligators in the swap, suggested that I have units tuned up by Roadrunner.  Having never owned a house equipped with an evaporation cooler before I was unsure of what a tune-up included.  I thought that a it might include removing the canvas cover; checking the pump and motor;  adjusting or replacing v-belts as needed;  replacement of the fiber pads if necessary and checking the float with a general cleaning of the water reservoir.  I, of course, assumed that parts would be extra.


I was on the west coast when the service expert arrived.  He spoke to my wife, who texted me that the repair for the unit would be in the area of $1,451.39 or more.  She explained that there was a field mouse nest within the cooler's reservoir along with a multitude of other problems.  I asked her to hold off on the repairs until I returned from my trip.  We thought that maybe we would just go ahead and install A/C.

When I returned from my trip my wife provided me with a hand written estimate completed by the service expert.  

After reviewing the estimate I was surprised to say the least.  The expert removed the pump from the cooler and told her that it needed replacement.  I guess he thought it was defective.  I plugged in and it pumped water until I disconnected it  two weeks later.  Months later it still pumps away like the day it rolled off the assembly line in China.

According to the note given to my wife by the expert,  the V-belts needed to be replaced in both units.   $150 for the replacement of one belt and $127 for the other.  I am no expert on these matters, but looking at both belts they looked okay to me.  I replaced them both for $10.00.  Is there something I missed here?  Shouldn't the tune-up include adjustment of  the belt?  If the belt needed replacement, how much trouble would it be to replace it.  Again, I am no expert, but it took me five minutes.  What really is remarkable is that the expert didn't seem to realize that units are identical.  The $150 belt was the wrong size.  Apparently the last expert to service this unit installed a the wrong sized belt.  Never-the-less, $277.00 to replace two fan belts seems, well, outrageous.  Maybe there is something I don't understand about loosing the bolt, taking the old belt off, putting the new one on and then adjusting the tension.

He removed the float.  Does it really cost $119 to replace it.  By the way, I reinstalled it, and it is up on my roof as I write this letter, seemly floating as it should.

The expert found both of the 90 degree elbows in the watertight electrical  conduit to be damaged and he  estimated the cost of replacing them at $580.00.  Was this work to be done by a licensed electrician?   I spoke to a friend who owns a high voltage splicing company and he thought that for that price the work should be done by a journeyman electrician and the high amount must include a move in fee.  I replaced both lengths of conduit in 30 minutes, which included replacing the wires and ensuring the installation satisfied the NEC.

The expert told my wife that there was no water service on the roof.  He has a point here.  I've never been a swap cooler expert but I would assume there is not water flowing to the roof because the supply valves must be shut-off.  This after all was tuneup on a unit that had not been operating during the winter.  Hummm, where could that ball valve be?  Maybe when I realized that the water supply come up from over the bathroom and kitchen sink that I might start my search there.  Eureka! I found it.  I'm surprised he didn't tell the Mrs. that we had to run a new line from the Rio Gande.  

I was born at night, but not last night.  What value did I received for my $235 tune-up.  The only value I can see is that the expert removed the cover and left it on my roof.  Was this high estimate a sales tactic to encourage the installation an AC unit?  We did receive an estimate from the  company to install two AC units.

With the exception of the replacement of the electrical, everything that I did to make these units functional should have been included in the Tuneup.

This reminds me of the fraudulent auto repair shops you occasionally see investigated on the evening news.   What makes me think this is the estimate was written on the back of an employee time sheet.  The front indicates the employees are paid a commission and also get remuneration for up sales.

They are not big on customer service either.  I sent the manager an email regarding this and he didn't even bother to favor me with a reply.

The main sewer line was cloggged. John and Josh did an awesome job, using a water jet. They were very nice and the price was very reasonable too. Will call them again for sure.

I've called Roadrunner 2 times recently for plumbing issues at 2 properties. Both times, the technicians were friendly, professional, experienced, had equipment or replacement parts needed and got the job done. I'll continue to call John Vigil of Roadrunner when plumbing, AC or heating issues come up.

I've had a terrible experience dealing with Roadrunner/their staff. I called yesterday to see if they could send a plumber/contractor out to diagnosis what I believe to be a leak in a bathroom. Considering the urgency of the matter, I was told by a rude worker, Janelle, assumingely their customer service rep/scheduler, that a plumber would've possibly been able to come out yesterday after he finished a job he was on and do a diagnosis. If not, she agreed to call me and let me know either way, and let me know if they were going to come out very early the next morning, so that I could schedule my day and plan accordingly. I never received a call from Janelle, unlike she promised, so I figured I'd wait until this morning to see if they called with a time range that they were going to show up, or maybe they'd just show up after a while. I woke up around 6 AM and waited nearly six hours for a call or for someone to arrive at the door. I didn't receive any communication, nor did anyone arrive at the agreed upon location. So I called after waiting about 6 hours for some follow-up, and spoke with Janelle again, explained to her my circumstance and asked if anyone is coming today. She responded very rudely by raising her voice, cutting me off, speaking over me, and essentially calling me a liar because she claimed that her employee's GPS showed he was at the location at 10:36 AM (which, by the way, is not very early/first thing in the morning). I swore to her that no one knocked on the door, rang the doorbell, or even gave me a courtesy call to say they were here. I even suggested that maybe it was possible he was at the wrong location/door unwittingly, but she wasn't having it and offered no concessions for wasting my day, which was scheduled around what we agreed upon the day prior. All she said after I inquired is that she was sorry she didn't call yesterday because she was busy. That's ridiculous. A two minute call or email would've sufficed, c'mon. Nevertheless, a call by the plumber/contractor upon his supposed arrival today would've been helpful. All she had to offer to me was them possibly coming out LATER NEXT WEEK to do a basic diagnosis.

I then decided to try calling a manager of their company before leaving this review to see if we could work something out, and spoke with another unhelpful, rude, and unprofessional woman named Linda. She and Janelle essentially mirrored one another, making me sound like a fool for saying no one showed up or called. I have the proof... regardless, why would I lie?! It's in my interest to get the potential leak addressed ASAP, which is why I took off an entire day to have the urgent issue addressed promptly and professionally. I'm disgusted and offended by the immaturity and attitudes of the two Roadrunner employees with whom I spoke. I'll be sure to refrain from doing any business with or relying on them in the future, as they aren't reliable, are accusatory, and have wasted precious time regarding an important issue. I couldn't recommend them to any friends or loved ones. STAY AWAY!

Extremely competent, communicative and great to work with. Possibly the best customer service I've had in my life in any realm of business. They make sure everything is absolutely perfect or the job is not done.

Really, a true pleasure to work with.

We had a great experience with them - quick response, and they correctly diagnosed an issue others hadn't with our boiler.  We'll definitely use them again!

I used to love this business. Unfortunately it has gone downhill. If you're lucky, you may get a good plumber, or - a novice that shows up without the proper tools, then disappears from the site, and does a lousy job when he decides to reappear. When the plumber gave me a huge bill, I called the office to question why this job wasn't billed by the hour, like all the other times they came to my house. The dispatcher lied and said he gave a job quote, which never happened.
I switched to TLC.

I recently remodeled my home. I called several heating and air conditioning companies and selected Roadrunner because they gave me the most thorough proposal. I ended up taking their recommendation to install mini splits. I love the result. In the winter the heating was perfect. Now that warm weather has come my wife and I love the air conditioning. The system is quiet and efficient. Possibly best of all the system is constantly cleaning the air in our house. Roadrunner did a great job. They were great to work with and the end result was exactly what we were looking for. I highly recommend them!!

As an update to the review I wrote above, I called RoadRunner out for a repair. They were prompt and did a great job. It's one thing to do a great job when you're waiting to get paid. It speaks volumes when a company does a great job following up after they've been paid. I wish I could add a sixth star! Thanks guys.

Ron came out recently to get the heating system going for the year. I found him to be very professional, knowledgeable, and, most of all, thorough. I really appreciated that he explained what he was doing (e.g. replacing furnace filter) and that he was not talking down to me. Roadrunner also installed a new hot water heater a year ago and they were just as professional and as thorough as on this visit. I highly recommend Roadrunner.

We had a filter casing crack on our water filtration system at 6 pm on a Sunday night. Garage half flooded. Our distress call was picked up by their professional answering service who got a technician on the phone with me in 5 minutes. He was at our home within 40 minutes. We had the system repaired within 24 hours. Very professional, very pleased.

Fantastic service. We had an appointment to service our HVAC with an arrival window of 8  - 10 am. Mr. Cunningham was at the door at 8:00 am sharp. This is the first time I have ever seen a serviceman so prompt!  The problem was quickly diagnosed and repaired. Derek was courteous and very knowledgable. I will recommend him to my neighbors!

Our heater went out and I called on a Wednesday, selecting this company because the address they advertised was on Eagle Ranch Road, less than 2 miles from us.  I was thrilled to be given an appointment on Friday morning.

On Friday they never showed up. I called to verify the appointment and they said they couldn't get to Santa Fe for several weeks. I said I didn't live in Santa Fe and was located only a couple of miles from them. Then I was informed the company was in Santa Fe and the Albuquerque location wasn't opened yet.  Then they lied and said they left me a message.  When I said there was no message they verified the number they had, which was hubby's phone. Not message or call on his phone. Another lie.

Take your business elsewhere, You'll be happier.

Responsible, ethical and humble business owner! After some communication and scheduling glitches with his staff, Derek went above and beyond to remedy the situation!! Such honesty and ethics are hard to find these days, so when you are trusting someone to fix something in your home it is nice to know such folks are still out there! We are now sitting in our COOL bedroom and looking forward to a good nights rest!! Thank you so kindly, Roadrunner! The Bryants

What a great experience.  I needed someone to inspect, clean up and just give a checkup to my 10 year old air-conditioning system.  Roadrunner sent Tim McKinley, and he was such a big help.  He was speedy, yet thorough - and explained things so that I knew what was going on and completed the service in an hour.  It was, by far, the best experience I've had with any service call I've had at my home.  I'd definitely recommend using roadrunner, especially if you're lucky enough to get Tim.

Roadrunner gave us the most comprehensive quote compared to two others. Everything was spelled out to fit AC to our existing heating system with all questions answered, (thanks Bill). Install went well thanks to Tim and Josh - very professional.

Comparison of Capitol Plumbing  (Capitol) and Paul's Plumbing and Heating, Santa Fe, NM (Paul's) with Road Runner Aircon, Heating & Refrigeration, Albuquerque, NM (Road Runner)

My Burnham Series II boiler serves seven valved zones of in-floor radiant heating tubes in various rooms (and part of the garage) of a 2050 sq. ft. one-story house.  I called these three companies for a pre-winter checkup because some zones appeared not  to be working well.

All three techs found that the pressure side of the temperature-pressure gauge integral to the boiler was not working, but was stuck at about 7 psi.  Beyond that, their diagnoses and recommendations differed radically:

1.  Capitol's tech found two little nuggets of calcium or other mineralization under the burners, which I did not notice before or afterward.  The tech claimed these nuggets were evidence of a heat-exchanger about to fail. Its failure, he said, would flood my boiler closet, which does not have a pan under the boiler as current code requires.   He also found discoloration of the fiberglass insulation, which, he said, was evidence of rollout of flames, and he said my rollout shutoff switch was not working.  He recommended installing a new boiler for about $9,000, plus $5,700 more for a water treatment system (for mineralized well water, common near Santa Fe), for a total cost of $14,700.  He did not offer to replace the bad gauge, nor did he mention the input water pressure limiter.  Charge for the visit:  $146.22

2.  Paul's tech soon found the bad internal gauge and played with the pressure limiter, but did not suggest replacing it.  Wanting a second opinion, but not wanting to suggest a high-cost solution, I asked the tech to examine the heat exchanger.  The two nuggets of condensed minerals found by Capitol's tech were gone, but Paul's tech used a fiber-optic system to discover small areas of mineralization in some corners of the heat exchanger's tubes.  He seemed reluctant to recommend replacing the boiler.  But when I asked him what a replacement and water treatment system would cost, he informally quoted a price of $14,000.  Charge for the visit:  $101.65

3.  Neither Capitol's nor Paul's tech would put any quote in writing before I committed to a verbal price first.  This to me was a red flag of sorts. On a later phone call, perhaps with a troubled conscience, Paul refused to commit to a replacement date, pleading lack of time during the busy heater start-up season.

4.  I looked up the replacement boiler on the Web and confirmed with Paul the model number by phone.  The boiler, a Weil-McLain CGa-6-PIDN - 146K BTU, costs $2,299, plus delivery, from the ecomfort.com website.  That implied an installation charge of over $6,500.   John Lial of Road Runner (see below) later said installation would take about a day and cost about $1,000, for a total price of under $3,500, as compared to the $9,000-plus that both Capitol and Paul's quoted orally.

5.  I called Road Runner for a third opinion, and John Lial responded to the call.  He has 37 years' experience with heaters and boilers and ran his own high-stress business for seven years, serving fire-control centers in Alamogordo.

John examined the boiler and pronounced it fit for service.  He said no one replaces a boiler for *presumed* heat-exchanger problems before the heat exchanger actually fails.  He said they rarely fail catastrophically but first spring small leaks, usually over many months.  He advised me to install a small Proteus moisture detector, which will send me and my fiancee e-mail and text messages if water appears on the floor of the boiler closet.  I bought one from Amazon for about $100 and installed it.  Charge for John's visit: $74.74

Some time later, John installed a small screw-on gauge on the water supply, to supplement the bad internal boiler gauge.  After a couple of weeks of testing, I was troubled that the boiler would not hold its rated pressure but suffered a pressure drop within a few hours after I brought it up to rated pressure (15 psi or greater) using the input pressure limiter.  When I did this, the boiler safety valve sometimes also leaked.

A few days later, John returned, purged the system and replaced the pressure limiter and boiler safety valve at my request.  Both showed signed of clogging with gunk, and there were signs of big particles in the otherwise clear purge  water.  After several hours, the boiler appears to be holding the limiter's rated pressure of 15 psi, and there are no leaks through the new 30 psi boiler safety valve.  The price for this work was $338.  

My conclusions are that Capitol and Paul's are willing to exploit customers' presumed ignorance (unfortunately for them, I'm an ex-physicist) to charge exorbitantly for unneeded work.  I will use John Lial at Road Runner for all future work on my boiler or water heater.

Excellent call back time and service, all on a holiday weekend. Thank you Derek for being so responsive and efficient in solving the problem and finding the parts on a Sunday afternoon. Fees were reasonable too, even with weekend charges. Thank you!

Requested a quote for new mini-splits system installation. Quote came back quickly, and was professionally written clearly showing itemized costs. However, the quote was quite high, and included dubious items such as $500 for capping an above ground gas line, or close to $800 for a 220 V outlet installation to be done by an electrician of their choice only! To my request for a new, final  quote which excludes the dubious items. I received an offer from their salesman (Bill) for a $300 discount if willing to agree to their new Managers Premium Discount Program. Which turned out to be an overt, blatant, shameless attempt to buy positive feedback through postings and bragging rights! And to add insult to injury, the discount was accompanied by a new quote $2,000 higher because they caught a math mistake in the original one....

Silver lining: there are many honorable HVAC companies in Santa Fe you can choose from, and we learned that Roadrunner is not one of them.

We had someone install a mini-split AC/heat pump for us and it was DOA.  They were very good at explaining potential costs on the phone, scheduled promptly, and arrived on time.  Roadrunner's guys came out, diagnosed the problem and fixed it very quickly.  Would definitely use them again for heating/AC.

These guys aren't versed in gas heaters. Called them to fix a space heater problem, and was told that they don't work on those anymore!

I paid them $134. and got nothing in return. My furnace went out on December 30. I called them and they said they would come out the next day. I told the receptionist that the igniter wasn't coming on and I could take a picture and send it to them. She didn't want it. The tech came the next day and told me my igniter wasn't working. I told him I knew that and had told them that. I was charged $134 for the diagnostic plus the travel time. The tech said they would call me first thing on January 2 and schedule a return trip to install a new igniter, if they could find one.
January 2 no phone call. I call them, receptionist says she'll talk to the tech and get back to me. But first let's schedule a visit to price a new furnace. I said I want to fix this one. I never hear back. I call again. She says the tech hasn't gotten back to her, but talked to the manager. They are looking for the part with their suppliers. No call back. I call again, still looking for the part.
I make my own phone calls and locate the part with a wholesaler in Santa Fe     I get the part through Big Jo's. Install it my self and now my furnace is working. Still never heard back from Roadrunner. And I asked the wholesaler if they supply parts for Roadrunner. Yes they do.
I'm pretty sure they heard me say i didn't want to replace the furnace and figured they had gotten all the money they were going to get out of me and just blew me off.
I admit I was taken in by their response to the negative reviews on Yelp. But am now convinced they are just another unscrupulous HVAC company looking to sell unneeded, expensive replacements.

We have used Roadrunner for over 2 years for a variety of work // Each time, the technician has been well trained and explained everything in detail // The last job of seasonal work was done by Eddie // We would be happy to have him every time // The prices for all of the work have been reasonable and the technicians arrive when scheduled //

My central air conditioning unit broke down and I called Road Runner to repair it. A technician came over with no testing equipment or tools and found that the wiring had burned. I was told that I would need to have parts replaced that are no longer available. I was also told that I would need to replace the entire system and received a quote for $6,904. In the mean time I had a technician from another company, ProTech, come over to check the system. That technician DID bring testing equipment and tools with him. He fixed the wiring and charged me $153.88. Needless to say, I was very disappointed with Road Runner.

My husband and I requested a quote for mini-splits from Roadrunner. Their sales manager Bill Stimson was absolutely awful to work with. He was rude over the phone before he even showed up, rude in person, and when we requested a slight change to the quote sent a rude email.

Here's a direct quote after my husband requested a change to the quote: When I didn't get a chance to meet with you to review choices & details....that suggestion couldn't be made. He's basically suggesting that if my husband, the man, were there he could have talked through those choices. Even though their quotes were competitive, I'd never work with this company, EVER.

We've used Roadrunner for 2 plumbing/heating repairs and had excellent results. Have come exactly when scheduled and been very friendly. Rate of almost $100/hr seems very high to me, but probably normal for Santa Fe at this time.

They never answer they're phone, nor respond to when I left several messages. I finally got a hold of them and they were supposed to send a tech over two weeks ago. They charge $289 just for walking through the door snd $179 for each hour afterwards. They charge the FULL hour even if they work 10 minutes more. The guy showed up 10:00 for a 12:00 appointment, however he was literally two weeks late!!!  I had a fabulous handyman fix the issue I was having for $80, INCLUDING the part!

This is probably one of the worst companies I've ever hired to do anything. In late August, they supposedly came to clean my dryer vent. A day later, wet lint started backing up into my dryer. As I'd never had this problem before, I thought it was an issue with the dryer. It took quite a long time to get a repair technician in (Covid times!) to tell me that it was because the dryer vent cleaning had been done so poorly that it had caused an additional blockage, possibly because the tech from Roadrunner had accidentally sealed the vent on the roof. I called Roadrunner back and explained that they needed to come and fix their problem. They scheduled me for a week out. When the tech failed to arrive that day, I called them. Oh, the tech called in sick, we'll have to reschedule you. We called you this morning to let you know! (They had not.) A day later, when they still hadn't called, I called them to reschedule. They told me that they would maybe reschedule, but that I'd have to pay them again to fix their mistake because it had been more than 30 days before I'd been able to get a dryer technician to diagnose the problem that they had caused. Absolutely terrible service. I will be using my only recourse at this point, which is to dispute the initial charge with my credit card company.

I would never use anyone else. Got lucky last year and tried Roadrunner for the first time to service my complicated ERV HVAC system in my very Eco-friendly and sustainable home. They sent out Tim Sandoval for the service, and he was familiar with the system, and knew exactly what to do.... I was super impressed as no one else in town knew what I was talking about. Clearly, Roadrunner keeps their people up-to-date on training. Polite, Professional, Intelligent, Efficient, and well-trained. What more could any home ask for? Oh! I know what else: I have signed up for their bi-annual maintenance service... which really, is the best deal in town. Thanks to Roadrunner, my house once again has clean air and a perfectly humming Mitsubishi HVAC. Thank you, Roadrunner! (and special thanks to Tim Sandoval.)

Terrible customer service.   We scheduled an appointment with Roadrunner and no one showed during the time period.   We called and they said that someone would be at our house by the end of the day.   They did not show and did not call to let us know.   We spoke with Randolph who promised us a discount given the poor service.   He did not follow through with a refund despite multiple conversations.   We will be disputing the bill with our credit card company as this appears to be our only recourse.   We purchased an extended plan and will try to get the benefit of the service.   After that expires, we will be looking for a new plumber -- one who is reliable.

Needed a ductless system.  Called for an estimate.  Eric Sigler came out on time, was knowledgeable and was quick to get our system in place.  He has been very prompt to return calls and train us on the proper use of our system.  I have already referred him to friends in Santa Fe.  In a town where manana is the work ethic, Eric was a great find!  I would highly recommend!

I deleted my old, less than great review for these guys after my latest interaction. The tech, Scott, was so nice and helpful, as was everyone I spoke with on the phone. Scott came and assessed the issues quickly, was honest about what was imperative and what wasn't, and what kind of cost we were looking at. He fixed several issues while here, even staying two hours later than estimated to make sure everything was completed before leaving. I will 100% use Roadrunner again in the future!

A few years ago, the Roadrunner company owner took charge of an issue with our radiant heating system in Santa Fe, NM. When heat was turned down even slightly so that the heat went off, the system would not go on again.  After several years of multiple fixes from other companies (new parts, thermostat, etc), this time the plumber figured out that there were multiple, interacting problems. He fixed all of the problems, and he  taught us how to use and maintain the system all year. We have had good winters ever since with heat on when needed and off when not needed. I decided to post now because the radiant heat still works great, thank you.

Poor Customer Service/Scheduling:

I've been trying to schedule a time for a technician to have a look at our home's hot water heater/boiler, and encountered the following:
- 3 voicemails back-and-forth with a representative (Janelle)
- When I spoke to the representative, she was dismissive of being able to do an inspection, stating that it was too hot to tell if the heater/boiler would work. I suggested that if it was turned on early in the morning, then wait 24 hours then have the technician come back early in the morning the next day, they could tell if it's working properly or not. I'm not savvy to HVAC or plumbing, but it seems strange that I'd need to come up with a standard HVAC inspection plan.
- After my suggested approach, the representative seemed very curt, and told me they wouldn't be able to come out for a week. I told her I'd check my schedule and give her a call back, and she hung up immediately.

So, this review is about their very poor customer service only (I've no idea if they are good technicians). Why do they have to be so rude?

My radiant heat froze. They came and got it working and made an 8 am appointment to come back, insulate, and put on a new filter. I changed my schedule around to be ready for an 8 am appointment, but they did not show. I called at 8:30 to check on the status, and they told me the technician was on his way to the parts store to get the filter. I told them I have to go because I have to get down to Albuquerque and can't afford to sit around and wait for them. My view is when you make an 8 am appointment, please show up at 8 am.

We had 2 mini splits installed and they needed servicing. The office staff (Carissa) and the technician (Eddie) were so great work with. Attentive, efficient, professional. Vey good to interact with pt that listen and care.

I have used RoadRunner a number of times. First time was to buy a Navien Boiler which se did in 2018...we love it and get piping hot water all the time. We have used them a few times since. Twice for a plumbing repairs our house is close to 30 yrs  old and hard water is rough on the pipes. Were have used them to change out faucets and toilets.

Jared is wonderful. Quite knowledgeable and he can tell you about a really nice de-ionizing system to soften your water. I would use RR in a heartbeat.

Jared did an awesome job getting our sink and tub ready to go!  He had to lay on the floor to line up the piping under the sink as the vanity was lowered over him - and it was a heavy vanity!  He also worked to get the final touches on the tub piping - which looks great with the handles ready for temperature, water pressure, shower, and hand shower!  Fabulous job!

The guy they sent wouldn't listen, I had to tell him everything twice, he seemed confused and didn't get it. I showed him floor plans for our addition he kept getting it wrong. He said he couldn't make a determination of what was needed. I got frustrated after explaining the layout with the addition for the fourth time. He accused me of yelling at him. I told him to leave, he reopened my front door and shouted at me. I told him to leave the property immediately he responded by saying, fuck you and giving me the finger. I really had heard good things about your company and I am extremely disappointed as you came highly recommended from friends. I have never been so rudely treated in my life by someone seeking my business. I can't tell you what to do but if it was me that guy would be fired.