Description

Big M Plumbing is locally owned and operated by the Montoya family. We have been serving Albuquerque, the east mountain, Belen, Los Lunas and Santa Fe for over 25 years. We have licensed and certified plumbers and heating techs. we have serviced and install led radiant heat since 1988. We install domestic solar water heaters. Our company is equipped to provide you with fast, friendly professional service for new construction or existing upgrades or repairs.

HISTORY

Established in 1986.
Family owned and operated since 1983

Reviews

edward j.

04/08/2013 12:00:00 SA

The big M stands for big MONEY, if you want to spend more than you need this is the person to call. The price I was quoted was double what I was billed. Stay away from this business.

M S.

05/12/2021 12:00:00 SA

Terrible service and response:
I called this morning as I saw one of their trucks marked water softener. Here is our conversation:

Me: Morning, do you service water softeners?
Lady: one moment...placed on hold....we are too slammed!

Me: What would be 1st availability?
Lady: one moment....placed on hold...disconnected

I called back and same lady answered

Me: hi we got disconnected, how far out is your 1st availability?
Lady: 2 weeks
Me: ok, what do you charge for the service?
Lady: one moment and hung up on me.

Well that's the end of me ever using that company. I'm a business owner myself and would never have the audacity for responses as such nor would I ever allow any of my team members to responded in such manner. What happened to customer service???

Ira J.

4/18/2016

Big M does a good plumbing job, but Big M's charges seem either excessive or inconsistent. In my experience, Big M's minimum charge has varied drastically; I live in a rural area, and while the company's charge the first time was reasonable, the second time it wanted to be paid for work time, travel time, plus two-and-half hours which was neither for travel or work. Another time I was told simply that there was just a two-hour minimum charge. A further problem: though while at my residence the Big M plumbers were cordial, they have proven gruff or inaccessible otherwise--as, for example, when I've phoned their office with a question. I am disappointed and baffled.

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