American Pumping Service

We called American Pumping Service today (Sunday) for an emergency service. The person on the phone was so nice and helpful. Within 2 hours of making the phone call, our tank was pumped and we had our service back up. Tony came out and was awesome and helpful.  The extra fee for an emergency service on Sunday was extremely reasonable- no price gouging from this company!  We cannot thank them enough for helping us on such short notice.

My septic system drain field was 24 years old and stopped percolating several years ago, which meant that even with just 2 people, I had to have the tank pumped about every 10 months. Oto from American Pumping came to the house for a site inspection and discussed what had to be done. He sent an estimate to me the same day. About a month later (because the permit offices were closed for Covid) Senior and his son Junior arrived about 7am and got right to work trenching, etc.They finished the job about 4PM. They answered all my questions about the new system and offered help if I needed any.
This system is great with new risers and 2 view ports plus a washable filter.
Great job by everyone at American Pumping!

I am a local General Contractor and have worked with Otto and American Pumping for 10+ years.  I have found them to be honest, reliable and cost effective.  We have had several difficult properties where the clients financial constraints made it impossible to do the optimal install yet they were able to provide a solution.  Great company!

I wish I could give MINUS FIVE Stars.   As noted by other reviewers, this company is dishonest.  Any company can make a mistake.  The best companies are the ones that step up and do the right thing when they make a mistake.  You should not expect this from American Pumping.  In addition to refusing to correct their mistake, the owner actually came on to my property without permission and disabled part of my leach field to cover up his mistake.  Also, the company was paid for a two-year service contract which they did not honor.   It shocks me that companies can get away this type of behavior.  Do not do business with American Pumping.

Not only a fair price but excellent service installing our state of the art system. They were efficient, great at communicating what was needed, and followed up. Otto and Mason get an A, as well as their team!

Whoever I spoke with on the phone was so helpful. The prices and the service were really good for Abq too. Thank you!

This company has zero customer service. They pumped out my tank today and broke the concrete lid because the workman dropped the lid and they claim it happens because the concrete breaks down with age. Interesting to me we have had no issues until they came to pump it out as a service  paid by Entronsa as a part of our service. Entronsa was shocked to hear this was our problem. This company  wanted me to pay close to $300 to replace the top with a new plastic one and a sleeve. I think this was done on purpose to make extra money and they are not a good company to use period. I found a top for $50.00 and bought it so I did not have to deal with this bad company.

I had my septic pumped today for the first time since buying this house.  American Pumping Service was recommended by a neighbor.  They were on time, did a great job, and the final bill was exactly as advertised.  The driver was very pleasant and helpful with my questions.  I am happy to recommend them.

They were 2.5 hours late to pump my septic tank because the driver said they double booked him. Made me miss a doctor's appointment because I told the driver I had to leave in 30 minutes, but he blocked my garage so I couldn't move my car. They didn't send my credit card receipt by email like promised. I had to call a week after they charged my credit card to demand the receipt. Twice I asked to have the manager call me, but she never did. Today she hung up on me. Have always used American Pumping Service but they have lost their will to offer good customer service. They dropped the ball from beginning to end. Be very wary of any response from them to my review.

Less than one star preferred but unable to leave negative feedback.

They came out to my place.  The workers are great but the owner is dishonest and untrustworthy.  First he claims that a house I am buying fails a flow test.  Claimed that the tank was installed backwards for 20  years.  That was suspect.  Seller hires him to install a new system.  I discussed the install with otto and reminded him that in our garage we have full hookups for a bathroom, shower, washer and dryer and a sink.  He acknowledged this.  New system was installed.  Sprinkler lines and wiring was cut and took 3 months to locate and repair damage.  Of course Otto tells you to take a hike on these things.  Then I find out that Otto did NOT hook up the garage plumbing.  I brought this to his attention and he said he had no way of knowing.  How can he not know.  I ran water down the drain and immediately found out.  He could have done that. I reminded I told him ahead of time.  He refused to come out and hook it up and made all kinds of excuses.  He said part of the piping was under the driveway.  If he had listened to me from the start this would not have been a problem.  He then sends out a plumber to find the old lines and misdiagnosed where they were.  Anyways after a lot of fighting we had an agreement.  He would come out and dig up the driveway and connect the pipes to the garage and I would pay another company to install new concrete after he tore it up.  There were to be no charges because Otto blundered the job.  His guys come out and dig up the pipes then claim a lift station is needed for thousands of dollars at least because the new system was installed higher than the old pipes.  If he had listened to me about the garage in the beginning he could have made proper plans on installation to avoid a lift station.  So it could not be hooked up and still is not hooked up.  Why should we pay thousands for a lift station plus a new driveway just because Otto cannot think properly and is in dishonor. I later found out that his plumber misdiagnosed the location of the pipe from the garage to the new system.  A lift station was not needed and they dug in the wrong place.  Then this king of dishonor sends me a bill for digging up the driveway.  He ignored the deal we had and decided to charge me anyways.  We had NO written or verbal contract for any charges at all.  It was supposed to be free due to his incompetence.  He sends me a bill and of course I dispute it.  He then hems and haws and comes up with all kinds of BS excuses and claims I agreed to pay him.  I did NOT.  Then he liens the house.  This guy needs to be put out of business.  I reported him.  And while you may trust him as a builder I can tell you that there are many competitors of his that have honestly told me that he is not honest or trustworthy.  He is not well liked from what I heard.  All of this is just my opinion of course.  Decide for yourself but in my opinion Otto is a powder keg.  Never know what he will do and his word means less than nothing.  Im a house flipper and we have flipped 50 homes in Albuquerque.  We always called him in the past.  Never again.  He lost my business forever.  We sold the house and fortunately the buyer was a builder and can handle hooking up the garage.  I told him NOT to use AP.  We dont ever have to call Otto to deal with that house again or anything else.  Thank God.
I have also told my story to all the builders and home owners I know.

Otto and the site crew delivered as promised.  Needed a new system. installed prior to home sale.  Lead time was a little long, but at no fault of the company.  Business is good.
The crew went out of their way to make the project go smooth and to minimize the damage to the trees.  This project required the relocation of the system to the front yard of our Placitas home, making us very nervous.   The end results were much better than we had expected.  Thank you Otto and team.