Thursday of last week, my sister and I were calling around to find a plumbing company for my dad. We were looking for a licensed company that can do backflow assembly test. We needed it done as soon as possible. This company was referred by another company that didn't provide the service that we needed.
My sister and I spoke to Kiera (unsure of spelling) who was very friendly and provided all the information I asked for. She reassured me that they would be able to come out this week knowing that we needed service done as soon as possible. She suggested to make it more convenient, I can leave a credit card on file and it would get charged when the service is done. I asked if they accepted cash and would I be able to get a receipt. She told me they do take cash however a receipt would have to be emailed to me at a later time. I decided to leave my card on file that way it would be easy on my dad.
My dad's appointment was today between 8am-10am time frame. Kiera called me 15 minutes before 8am and told me that she was not about to get one of her guys to come out to do the testing. She proceeded to tell me that one of her guys in the company told her yesterday that they needed a recertification and it would take one week before they can do the testing. I asked why she didn't call me yesterday to tell me but to call me 15 minutes before the time frame. She apologized and continued to go on to tell me that she couldn't send her guy out and that I can wait or just call another company. It's not easy to find some company to just come out especially during the time of Covid and the holidays for a decent price. I just didn't need the stress early this morning. Keira was still nice but she didn't make me feel important as her customer. She knew that I needed someone to do service but slacked on communicating with me in a timely manner. I asked her to remove my credit card info. She said, uhhh, sure if you want me to. Of course I do!
When I was calling around last week, I found two other companies besides this one that was able to do the testing for today and at the same time frame. Silly me I went with this one thinking that they were reliable. I understand things come up, like if something was broken but for a recertification?? Shouldn't companies do that before it expires so it doesn't interrupt their customers scheduled time? I ended have to recall the other companies and luckily one of them can schedule me for the end of this week. Everyone else was after the holidays. I really didn't want to be schedule for this late in the week but no other company's were willing to do the testing this week since it's already Tuesday and they were already booked. I really want to go with this company but now I'm glad I didn't since they are not reliable. I do not recommend them and will be sure not to add them to any of my services contact list.
