I do not recommend using them unless you have a very simple plumbing issue or if you have no knowledge of plumbing and sewer lines. They will not try to swindle you and are capable of doing jobs they believe they are capable of doing. That is not my issue with tjrm... In end (as stated in other reviews) depending on how they feel, they may pass on helping you especially if your are knowledgeable about sewer lines (like my husband). ***Also, I would not recommend this company as a minority friendly business.
Wow! We have used these guys on and off for years. They are usually our only alternative. Regardless if we've had good luck or bad luck with our experience and service, when you get a nice guy in between, it sure makes up for any bad service. Before we were married, after we married. In our old house, new house we've had to rely on them. We have an old, beautiful house that we constantly need to maintenance, on top of our tricky old sewer layout and our 22,000 gallon pool. Christine. She will schedule your appointments, sounds very kind & relies soley on your account notes. We had an issue in Dec 2017, RR looked at it &advised us what to do. We had another company to redo our mainline, jetted it due to collapse from roots. RR doesn't offer this service. Everything was fixed. Everyone did their job &we were happy.
That was this past spring. .....Last week our bthrm flooded. Not sure why so we called RR. Christine 1st argued that RR couldn't help us due to our account notes put on in Dec. She was very alarmed &hypersensitive about it. I honestly appreciated her concern but informed her since then per RR's advice, we got the line fixed. She told me that they don't do that does of stuff (duh),asked when did we get it fixed & a bunch of other Q's. This quickly turned into an exhausting conversation. She explain that she couldn't help us (oh no, is she going to pass ? R U listening Christi? ) I kindly Interrupt & asked if I could speak to anyone else. She said that TROY was there, a manager or expert plumber. I explained, he listened and got it. No fuss or drama & was professional over the phone (this time), said we'll be out on Monday.
TODAY is Monday. Usually my husband writes down all the verbiage and sewer history for me to relay but he did not this time. I am social, friendly and do allot of networking. I geeted Troy, apologised for the wait. Shook his hand &introduced myself. I am a minority & currently home alone female so im going to be nice when strangers enter my home. We even had our not friendly dog placed at a neighbors so that when people come to work on our house, they feel comfortable. I greeted him at 8:27am.
Unfortunately, our RR visitor did not seem to return any friendly sentiments. No smile, nothing. I was uncomfortable but hey, we need help. During his 10 minute visit he decided it was a main line issue. I shared that I believe we already had the main line redone, jetted and fixed. He said our line was too long & they'd have to remove the toilet but didn't have long enough equipment. That makes sense but I told him I'm going to try & reach my husband because I feel this RR rep's recommendation might not be necessary. The RR rep did give me a referral as to who to call for this big job and I thanked him...Tried calling my hubby during RR's visit- but he didn't answer. Later Hubby said that we just need bathrm - kitchen line looked at - not the bathrm to main line.
9:00am I called Christine & explained that I'd like for RR to come back if possible. She said she'd contact him but that he was on another job in just 20mins within leaving my house ? At 10:01am the RR rep who I met this morning calls back.
I wasn't rude on the phone & hoped to just display a sense of urgency. I kindly told him what my husband said so if he could just please trouble shoot that first & if that doesn't work we can contact his referral.RR rep said fine but that he couldn't do it today. I quickly responded, Should I contact Christine to see what your availability is the? And then to that response he goes, You know what, we're going to pass. I replied, Let me get this straight. You believe the problem is with the main line, even though we are asking for you to please look at the bathrm - kitchen line (small, job) for our piece if mind, you no longer want our business? He says, Yes. I told him that I was disappointed he's not taking our business but I'll be sure to share my thoughts in my online review. I thanked him and hung up.
In conclusion, RR seems to being well enough to not take our money. If you're an intelligent individual with even the smallest knowledge of your own sewage system and plumbing (because you've been through shit with your house) they may take it the wrong way, ego wise, especially if you are a don't-take-shit-from-no one- female who just wants good service from decent, respectable people!
I am so tired if this.