Preferred Plumbing & Drain

we had an issue replacing the shower handle cartridge. I had got quote from another reputed business who not only charged me $89 for the visit but the quote was atrocious! ($750) even though i was providing the part. On someone's suggestion I called Preferred Plumbing. Michael (#34) was very responsive and clearly educated me on the problem and the options which never felt pushy. While doing the job he explained how everything worked and was able to fix the issue within an hour! the best part is they charge hourly which is very reasonable. We definitely have found our permanent plumbing service and I highly recommend them!

They are responsive and was able to accommodate my schedule.

The person who worked on our bathroom spout performed straight forward estimates and completed the job without problems.

Hired them recently for a small plumbing job. Quite happy with the responsiveness, the transparency of pricing, and the speed of execution.

Michael from their team was on-site in a few hours and gave a free price estimate for the work that had to be done. He completed the work under the initial estimate. They charge hourly which made it more economical to hire them for the small job.

PS - They had a $20 promotion going on on their website, so check it out if it is still available

I had overflowing issues in my kitchen sink for a few days. Irwin Salas ( tech number 7 )came to the rescue. He was professional, very polite, and nice gentle man. He kindly tolerated my pets that were all over him,also even checked out all of my neighbors' sinks since the pipes are connected. I did not expect that much for one plumber to do all that. He made sure everything worked and cleaned up everything after the job is done. I am very impressed with the great job done here. I highly recommend Preferred Plumbing and Drain and Mr. Irwin Salas who is skilled and a very nice and polite individual!

We had a kitchen faucet that was leaking in multiple locations on Lunar New Years weekend that was causing us a lot of grief! Called these guys and they picked right up. Unfortunately we weren't able to get a same day appt, but all their guys were on emergency calls, which was understandable since it was the end of the week. Scheduling for the next day was easy.

They came by and gave us a free estimate. Max was friendly, professional, and very transparent with pricing and what could potentially be the issue, which made us comfortable signing the contract for the job. He was also very patient with explaining his evaluation and answering our questions until we fully understood what the situation was. We ended up having to replace our faucet, and Max drove out to the local Home Depot to pick one up for us. Super appreciated how he inquired about our needs and budget first! He installed it very quickly, too, and checked to make sure that did in fact fix all leaking issues.

I would definitely call them back again for another plumbing job and recommend them to a friend. Excellent service, transparent and professional, and a 30-day warranty just in case the leak was not fully repaired. We paid by check.

Had a service today and it was unacceptable. I understand at times you won't be able to solve customer issues, but this was incredibly a terrible experience. They were here from around 10am-230pm. For starters our tech seemed inexperienced, he was asking my boyfriend for help and feedback. The tech also didn't have a camera which is what he needed supposedly, I overheard him talking to his backup support that also showed up, that he would go to Home Depot buy and use the tool and return it tomorrow. Extremely unprofessional.

As soon as the tech realized he was not going to be able to solve the issue, he put the toilets back didn't screw them back or anything, literally just left them in the spot they belong and left a mess.

I am very confused by the 4/5 star reviews, if I could give them negative or zero stars I would. They also were not wearing masks. Didn't have booties for their shoes. Luckily we have some at our home since we have a strict no shoes policy. He also asked if he could use some old towels, which of course we had to throw away after.

I would also like to add that Roto-Rooter came by later this evening and fixed our issue, they were here roughly 30 minutes. Our issue was in the main line so they snaked our front yard and the issue was fixed. Roto-Rooter showed up in a work car, had a uniform on, wore a mask, brought their own shoe booties and also brought their own towels. He ended up putting our toilets back where they belong and checked them for us, since they were left unusable from the previous tech. There was absolutely no need to take off both toilets and all the fiasco and headache from this company. I will never use them again, the only reason we used them was because Roto-Rooter was unavailable and we wanted it fixed asap. Worst decision ever.

Giving this company a chance, was a complete disaster and a waste of time.

The service was fine. But word to the weary: they advertise free estimate but charged us $160 for it. , which was unfortunate. They also rescheduled the service time without notifying us.

Plumbing Nightmare (update still ongoing)
Update: two weeks later, there are still back and forth, and juggling about responsibilities. They try to absolve of any issue, but the hard fact is we have clogging on third floor toilet, while second floor and first floor toilets are absolutely fine. They put the snake all the way up to the main sewer line (well beyond the clogging point between 3rd and 2nd floor) and stuck it there.

Update: their director Ronny has reached out the next day and have been really helpful in owning the issue and checking with HOA about the best route to fix the issue. The issue might be a clog in the common area. Ronny and team has done a fantastic job to follow up and alleviate concerns on my side. Fingers crossed on resolving it finally.

I had a clogging in the restroom toilet. Morning at 10am, their technician Henry came over, and I explained to him that I have clog issue between third floor toilet and second floor bathroom sink. Henry proposed removing the toilet on the third floor, and use a snake. Seems like an easy job, so I agreed that he started.

One weird part though, Henry would not immediately start the job, instead he called his advisor for detailed instructions. That raised a bit of concerns to me, so I went over to another room, and talked to my wife that, I don't feel this guy is very confident, should we stop him there. Then we had a bit of discussion and thought that the job would be so simple and no need for replacement.

Turns out, Henry is so inexperienced he put the snake too far. I have explicitly stated that the clogging is between third floor bathroom toilet and second floor sink. Henry would put the snake all the way to the main pipe of the whole neighborhood - 75 feet down!

Henry then reaches out to his advisor. Advisor came and charged me 200 dollars for camera work to find out where the clogging is. Then proposed me to pay them 4500 dollars to dug up the neighborhood road (see the attached photo to see the spot they propose to solve the issue) and remove the clogging at site.

I later asked the opinion of another plumber. He mentioned that the problem is clearly within the house (as I specified that the clogging is only between third floor and second floor, while all other toilets are working fine). But the inexperience of Henry has caused the whole situation to develop into an episode of plumbing nightmare.

Our kitchen floor was damaged due to water leak behind the kitchen sink. Micheal (Tech 34) came and found out the leak is in the main pipe connecting all four houses in the condo. so he quickly analyzed and next day itself he came and fixed the leaking. i initialized thought he would rip the entire wall so that he could go in and replace the broken pipe. But he was really smart and known things very well and just opened up the space needed to fix the issue. And while fixing the issue, he answered politely for every single question that I asked. And finally after fixing the water leak, he just put all the opened wall pieces back and now it just looks as before.

We have worked with Preferred several times and we always come back. Most recently, Michael repaired a broken pipe under our master bath sink. He built a creative solution and, when he needed extra parts, he still honored his original estimate. No upselling, professional quality and polite interaction. What more could you ask for?

Preferred Plumbing  great service and cashier was great to work with. Over the phone payments were easy.

I been doing business with this company 15 years, one of the best plumbing companies I worked with. They are always on time and get the job done no matter what time of day. Definitely recommend this company.

Brian & Vince are true professionals! Fast, efficient, and clearly puts the customers needs first. The job was fast and easy and the two shared some expert knowledge on how to prevent my kitchen sink form clogging up again. I highly recommend Preferred Plumbing and Drain, and if possible request these two gents!

I had a plumbing emergency.  Preferred plumbing was able to get someone out right away to accommodate my needs.
The technician they sent was Adolfo. He was COVID ready which was a concern of mine during this pandemic. However he was tremendously knowledgeable. I had so many questions throughout the time he was here at my home. He never once got irritated it annoyed.  He was so friendly and answered all my questions.  He definitely put me at ease!
I would definitely recommend this company for any of your plumbing needs.  I will surely only reach out to them in the future.
Definitely happy customer here!!!!

Good service, prompt response and was able to make an appointment the same day, it was a bit urgent as we were hosting a party. Vince came in and took care of the issue, was informative and was able to give some tips to avoid issues in future.

This is one of the best experiences I've ever had with a business. The tech (Michael) was prompt, and professional. Wrote up an estimate, worked quickly and did the job in half of what he thought it would take!  Even stopped the clock right away.

We had a few issues with our toilet and Bryan was out in the earlier half of his predicted time. He was incredibly polite and had a great personality. He informed us he could finish a good-enough fix for a very low rate because it was only a 30-minute fix, but there were other issues (which I was aware of so I know he was being genuine) and we decided to have him fix everything which he anticipated would take 60-90 minutes.

He left after almost two hours, including about 45 minutes where he had to run to Home Depot, which is about a 5-minute drive, for a part. We were charged for 90 minutes and the part for a bit over $300 total (including about $40 for the part and admin fee)

Only two small things keep this from being perfect. After 40 minutes of him being gone to Home Depot, I looked outside and saw his truck sitting out front. I opened the door to look around and didn't see him coming. A few minutes later I went and checked again and after opening the door to look around a second time, he got out of the car. He could have been doing something productive, but it was several minutes in the driver's seat that just seemed odd when he made it seem like it would be a super quick trip out. The other small thing is he didn't have any kind of foot coverings like I've seen used before and his dirty shoes with the previously flooded bathroom left a bit of a muddy mess, but it only took 2-3 minutes to clean.

The leak has stopped and we can now turn off the water to the toilet instead of the whole house, and he was a very sweet guy, and I would use this service again. He was prompt and thorough and met his time estimates pretty accurately. He was masked and patient. Thanks Bryan!

Robert Richie was a breathe of fresh air! Being a community manager, I've had to call many plumbers just due to the nature of our business. Unfortunately, I haven't had as many quality experiences than I have had poor quality experiences. Robert came in very calm cool and collected, very professionally evaluated the issue and resolved it in one visit. He was up front about what steps he needed to take to complete the job and about the pricing as well. He was very respectful, professional and efficient.

We had a clogged kitchen sink. Called on a Friday night and had someone here by Saturday morning. This gentleman's name was Andrew. He showed up on time, with a mask on (which I greatly appreciated) and quickly got to work. Andrew was able to solve the problem in a timely manner and with no mess. Would definitely use again.

Marcos was great at taking care of our flooded bathroom.. he handled professionally and efficiently! Will definitely be calling him again with any problems!

Leaky tub faucet needing repair ASAP and Preferred Plumbing & Drain came through.   Plumber Marcus stopped by and was very professional, thorough, and explained the process throughout.    Would totally have Marcus & Preferred Plumbing & Drain again for any future plumbing needs.

Our daughter's friend flushed a toy in the toilet by mistake and it clogged it. Preferred plumbing responded quickly, were to ready visit same day and  kept me updated about the arrival time and window.
James was the plumber. He was very respectful, honest and suggested the most cost effective solution even though I was thinking of a costlier option. Will definitely call these guys again when I need some plumbing work

Vince came over today to help the water pressure problem we hade on one of our sinks. He works super efficiently!! First he spent within 10 mins to diagnose the problem. He explained to me and my husband and provided an estimate. He then went to buy the part and came back saying the part has been obsolete and what he can do to fix the water pressure other than changing the whole faucets. The whole process took about an hour and is super transparent and efficient. Thanks Vince!!

Three of my sinks and one of my toilets coordinated themselves to have problems the same week (which I guess is better than one every two weeks for months, but it still seems a little conspiratorial). I called a couple places, some couldn't come out for awhile and one guy said it was a flat rate $250 per fixture! So I was thrilled when Adolfo was able to come out very quickly, and it ended up being only $300 for all four:)

S/o to Erik for coming to save the day at our yoga studio!
He showed up super quickly and was able to fix our gross clogged toilets! Even made a trip to Home Depot to grab something to make sure the job was done correctly!
We super appreciate the efficiency & will definitely call Erik/ Preferred Plumbing & Drain next time we need them!

Thank you so much to Vince!
He was very helpful, efficient, and was able to solve our plumbing issues.

I had a gas leak in my back patio and the technicians were able to detect where the leak was coming from, they replaced the 15ft plus gas pipe, which they had to break concrete to get to, and also laid new cement once they were done. Vince and Seth were very informative throughout the whole process. We ran into some issues when we had to have the city come out and inspect the work, due to the new process in place because of COVID, but Seth kept me informed with all that was going on and made sure we got our gas turned back on.

Both Seth and Vince were very professional, polite and determined to get the job done. Vince also made it a point to that if anything comes up to please reach out to him.

I would highly recommend Preferred Plumbing for their cleanliness, professionalism and customer service and of course, their knowledge of plumbing and other related issues.

After the scheduling mixed up, Preferred Plumbing made every attempt to make things right for me.  I rescheduled another appointment with them the next day.  Seth and Ronnie came by and gave me a quote that was very reasonable.  Two days later they showed up as they said they would and did a wonderful job.  They T-off the water pipe at the crawlspace below the bathroom and routed it to the side of the house.  Poor Seth crawled down there a few times just to make sure there was no leak.  The entire job took longer than expected but they were cool about it.  These are professionals and you can't go wrong with them!

In my warehouse location, we had a pipe nozzle broken off. Made a call and Vince was here to fix our problem. He explained in very good detail what need to be done. He was very professional and efficient with his job. I satisfied with the work he done for our warehouse. I would recommend Preferred Plumbing & Drain.

I had a drain block which they solved efficiently by using a 50ft snake. Prices were quite affordable. And the person who attended was very professional and made sure home is clean after the fix.

Thank You for sending Vince!   Im truly grateful for all the work he did and being understanding to my situation.   He figured out what was causing my mother's clogged toilet.  

Overall, they kept me updated from the start to finish.   They are abiding by the Covid-19 restrictions, and Vince was masked and gloved the entire time.

This review is for Jacob. He was early, respectful , covid ready (which is important to my family and I) and super knowledgeable. I was shopping around for a company that can help with several issues I was having at home and am so happy I found preferred plumbing and drain! Thanks so much for taking such caution and care of my situation. Will definitely be using this company again in the future!

I was hesitant to call a plumber in with the Shelter in Place.. I'm a bit of a germaphobe as it is, but after reading the reviews, I decided to try Preferred.

The girl on the phone was patient with all my questions and assured me of the safety precautions the company was taking. When Brian showed up, he was wearing gloves, kept a safe distance, and kept things clean as he changed out my garbage disposal. The entire job was finished quickly and properly.  

I recommend this company and will use them in the future.

The executive director of the company Ronnie personally called me up to apologize about missing the appointment. I was very surprised and impressed; furthermore, I never like to leave any business bad review because I know how hard it is to run a business. Ronnie assured me he will makes it right and will send out Seth, his service manager, to take care of my leak repairs the next day. Seth and his partner arrived on time today, in which both were very friendly and knowledgeable. Thank you so much for fixing our water leaks, we really appreciate it and will call you for all of our future plumbing needs.

our toilet flooded on  monday night.. these guys were able to come in at short notice on tuesday and fix the problem at a reasonable price. Much appreciate the help!

Scheduling disaster...

Scheduled an appointment for an estimate last Thur for this Monday... Then got a call from them late Friday with a suggestion that a Sat time slot is available. I accepted. On Sat they started calling at 7am  (and a few times after) to confirm the appointment again, because they were not sure if it's correct (looks like they still kept Monday appt record). I didn't have my phone around to respond, so they cancelled it..

Then there was an attempt to move during Sat, they couldn't make it. Then they scheduled for Sun morning. Nobody showed up, no calls.

And now they're calling me on Monday morning to confirm if i still need my old appointment..

I appreciate proactive calls, but if you're not keeping your records properly and if one person in your call center has no idea what another just did, it doesn't make things better.

If it's so bad just to do an estimate, i would rather go with another company.

This review is for James who worked at my fixing my flusher at Loro Piana. James was well mannered and precise. He explained to me in lay mans terms why my flusher was not working and even drew an image of the backside of the flusher so that he can explain better what was happening. I apologize for a late review however he is a wonderful employee, efficient and communicative. He is well worth the service.

Very rude receptionist from my initial call.  Not open to answering questions and will talk over you constantly.

Bryan are plumber was very good and what he was doing and I think Ronnie is boss for sending him out it was a blessing

I spoke with Darren over the phone and was given great pricing compared to other companies in the area. A technician was sent out to my home to fix my backed up toilet and was fast and efficient definitely recommend their services and will be a returning customer!

Good job at snaking the line. Our HOA manager has worked with this company for years and recommends them

We had a leaky water heater. I was surprised that I got a service person the same day, and the customer service was bar none. They contact you if the tech is running late - primo. VINCE was the best. Even though he was working well after 6pm, he was patient and very thorough with his explanation and answering our questions. This is the 2nd time I called Preferred because I'd used them last year was really impressed.  Will be staying with Preferred!

We had very slight false smell in our bathroom. I found this company through Yelp. I had very good experience with the company. First of all, the company was very responsive and suggested free estimation. Secondly, the plumber came on time and also he investigated attic and crawl space quickly. He provided some possible causes on our toilet and he addressed the issues on the same day. He replaced old pieces after buying them. Also, he addressed the additional request we asked randomly. He took care of all the work including the random request with reasonable cost. After all, the slight false smell is gone now. Thank you for all the nice work.

Came home early this morning from an ER trip to our water heater leaking out from the top. :( Just great. Another first world battle during COVID! I remembered my cousin referred me to Preferred Plumbing & Drain so I called the first number I found on Yelp. Britney was friendly, took all my information & told me to get some rest and someone would be on their way soon enough. Took a couple hours nap, woke up thinking it was all a dream but then I received a call from Darren saying Seth & Ronnie were on their way. 15 minutes later, they arrived & found that our 18 year old heater had an internal leak & was done for. They gave me some options of which kind of water heater I could replace it with and I decided to go with the same brand, no questions asked. They left and about an hour later, came back, uninstalled our old water heater & installed the new one with new parts & lines. Darren went ahead & finished the transaction over the phone and now we have running hot water again! Yay! Thank you Preferred Plumbing, Britney, Darren, Seth & Ronnie. We really appreciate you guys during these unprecedented times.

Sewer line needed to be snaked. I called at 11am confirmed that I had my request booked at 11:41am no one called until 4pm when they asked if anyone had come out. Nope still needed someone to come out. They called me back around 5:15pm saying they could send someone between 6:30-7:30pm well the guy who came was useless looking for a reason not to do the work probably because he wanted to go home. Our past good experience with this company must have been luck because this time is was crap...

The first appointment was a no-show because plumber got sick but no one bothered to call to let me know. The second appointment, the plumber came on time & did his work quickly. He was polite & was also pretty careful not to make a mess. Pipes were unclogged & he charged $129.

James provided excellent service !! He came in and went straight to work and communicated his findings upon checking out the area!! He also resolved the headache of an issue we had! Thank you James!!!

I had a clogged drain pipe earlier this week and needed someone who could come as soon as possible. I requested a quote from multiple plumbers on Yelp with the best reviews.  Preferred Plumbing & Drain was the first one responded which was way faster than what they said (20 minutes) on Yelp. Then I called them and a nice lady picked up the phone quickly and told me their technician can come today while that time was already later in the afternoon. She told me that their dispatcher will call me and give me an ETA in 10 minutes and the dispatcher did! Brian the technician came shortly.  He found the issue and solved the problem. More than that is he tried very hard to make it very clean even though he had to use a big motorized snake.

In the same week, I had another water leakage issue with a water pipe which also needs immediate help. Of course, I called Preferred Plumbing & Drain and they sent Brian to help quickly. The leakage is under the kitchen sink where there are a lot of water pipes go to water supplies and faucet outlets. Brian was able to find the leaking quickly and replaced it with a new pipe.

Thank Preferred Plumbing & Drain, and Brian for helping me twice in one week and in a very responsive and professional way! Highly recommend them to anyone who needs some plumbing or drain service.

My shower nozzle had loose bolts and a leak. It was fixed quickly and professionally. I would work with this company again. The person that scheduled the appointment was kind and professional.

I can not remember the gentlemen's name, but he came around 9:30pm-11pm Friday 3/8/19 from a stonestown location. Much faster then expected considering how late it was.

At our Serramonte location we had to leave at 11pm, which he was able to work super quick and have time to explain what to look out for when it came to our restroom issues.

Best and fastest service! I am sorry I can't remember the person's name cause it was a few days ago since writing this review.

We had two issues in our Sur La Table store in Los Gatos and Benjamin Williams and his associate came to fix them both in one afternoon.  They were friendly and professional and took a genuine interest in our business and how their services were helping us continue to provide good service to our customers -- an out of order toilet and a leaking sink faucet really can affect our day!

Thank you guys for being so kind and quick with the repairs.  And for cleaning up afterwards!  You are both the best!

Our kitchen sink was clogged and we tried to clear it ourselves with no luck.  I asked for a quote (here on Yelp) and Preferred Plumbing & Drain messaged me back within 10 minutes .. on a Sunday!  Vince was at our house within 1.5 hours (booties, mask etc).  He did an awesome job, cleared it all up and was both friendly and knowledgeable.

We had a broken shower that didn't turn off at 10 am. Call a bunch of plumbing services and no one was available until late afternoon or the next day. My wife and I were freaking out and almost losing hope. Then we found Preferred Plumbing and Drain on Yelp. Their customer service was awesome and sent someone out within 1 and 1/2 hours. That's amazing already. Marcos came out and fixed our shower very quickly and efficiently. He was very prompt, professional, and knowledgable. He was able to answer all my questions and resolved any concerns. Thank you Marcos and Preferred Plumbing and Drain for your great service and for saving my marriage.

The quote was very competitive. Carlos (technician) fixed several drains under the house in a very tight space. He is a really nice guy and a good professional. I highly recommend Carlos and the company he works for.

James came to our job site and got the job done! He was very professional and explained everything. He was in and out quickly and super friendly! Thank u !!

5 stars will not be enough for this company. During COVID-19 pandemic we are all used to seeing poor or below standard customer service and we accept it as our new norm. Well, that doesn't apply to the team from Preferred Plumbing & Drain. From my initial call for help at 6:20pm ( after sitting on my home warranties customer services queue for over an hour) I decided to reach out to other plumbers and see who I can get out to our duplex in Fremont. Our tenants both started experiencing water backing up from their sinks, toilets and shower with very low water flow. After being turned down by a dozen plumbers stating they have nobody available due to the pandemic, I landed my plumbing hero's at this company ( Preferred plumbing & Drain). Brittany took the call and assured me that they will get us the much needed same day service. She listened very carefully, asked a lot of questions and then gave me realistic timelines. She then mentioned that dispatch would contact me with-in 15 minutes to schedule a plumber to come out. To my surprise, in 10 minutes, Alberto contacted me and again another compassionate person ( Alberto) assured me that he will make as many calls to all of his plumbers to see who can go out there and if he had to pull them out of bed he would. By now it was almost 7:00pm, at 8:00pm walks in the hero Marcos! He immediately diagnosed the issue as a mainline back-up and rolled up his sleeves a d went to work and by 8:45pm he was unrolling his sleeves and leaving my property with his warm greetings after making sure all was resolved. Throughout the entire process Alberto kept in contact and provided me with constant updates and world class professionalism. Even after sitting on the home warranty companies phone queue for 3 hours, just to get a person on the other line telling me that I was transferred to the wrong department and nobody could help me until the next day. Just imagine if I hadn't called Preferred Plumbing & Drain, I would have been left abandoned by my home warranty company who I've paid nearly $700 a year to be there for me during these times. Oh did I mention their service fees was simply incredible and less then half the price of other plumbers who quoted me. Do yourself a huge favor and add this company to your contacts on all your devices. Tell your family, friends, CO-workers that this company and team REALLY care about your emergencies. Realtors, add this company to your list for your clients, they will make you shine! My husband and I are Realtors and they are now our ONLY company of choice. Both our tenants and us as owners couldn't be more appreciative of such exceptional service by this company. COVID-19 has moved this company in the opposite direction as their competitors, the direction of flawless service. Thank you Brittany, Alberto and Marcos. The dynamic trio indeed!
Respectfully,
Marcy Leyva
Corcoran Global Living

Benjamin Williams came by to help out our store. Very efficient, knowledgeable, capable, easygoing. Glad he got our backs, thank you for setting up our brand new toilet!

Sincerely,

546 Skechers team

This was the second company I called, wish it was the first!! When I called this company they were able to come out within the hour. The first company I called mere showed! I had them come out I install a new water heater I had bought from Home Depot. I didn't know the first thing to do when it came to this sort of stuff.

To sum things up, they got the job done fairly quick. I didn't feel the price was to expensive when compared to the other company I called. The name of the person, Jeff - was very helpful throughout the entire process. I'm keeping their number

James is awesome! He fixed the employee restrooms at my job in a super quickly manner. He was very polite and did a great job. Thank you!

Jerry came out today to fix my shower. He did a great job, and was very professional. Totally COVID compliant.  I will use this company for all of my future plumbing needs.

There was water leak in our bathroom that affected my son's wall towards the base board.  The wall is shared by the shower stall and my son's bedroom.  I never tried online plumbers, but came across Preferred Plumbing & Drain.  I spoke to Darrin on June 5 at 4:02 pm and mentioned that a technician will be at our house at 7pm for an estimate.  Darrin called me at 7:13 pm that there's no technician available & rescheduled June 6 at 3 pm.  Seth called me on June 6 at 9:38 am and confirmed the 3pm appointment but he called again at 12:04 pm that they are running late, probably between 4 to 5 pm.  Brian, the technician called me at 4:28 pm and mentioned that he will arrive at 5 pm, and he did!

With all the fiasco on time changes, you'd think I'd rate Preferred Plumbing & Drain lower than a 5 star, but Brian Olquin saved the day!  Brian came with a mask on and ready to work.  He immediately found the issue, went to Home Depot and replaced the shower cartridge, all done in an hour!

Brian was very professional, polite and direct to the point.  Preferred Plumbing & Drain is very lucky to have Brian on their team!  I'll contact them again in the future for any plumbing issues and hopefully, they'll send Brian again!

Thanks Brian!

This company is very good! They responded right away! Jacob is very helpful and very nice guy! Highly recommended this place! Thank you for your help, Jacob!

Thank you for helping me and saved me a lot!!

My home toilet drain on second floor is clogged and messed up last Friday.  I asked my First American Home Insurance for help and they assigned a plumber to fix it, but that contractor had a look and said it is a big issue in drain pipe and need to remove the toilet bowl to clean the drain pipe.  He requested an extra $700 payment from me to fix the issue besides insurance payment. I was shocked and he called my insurance and still could not make a deal with insurance coverage.  I was desperate and almost agree to pay that amount to the contractor for fix the headache toilet issue.  

Meantime, I want to check around to see second opinion. Very fortunately, we searched Yelp and found your service company and I asked for your help. Today you guys come to my home and made the fix and have to remove the toilet bowl to clean the drain pipe.  I think it is a big job and major fix, but you only charged me very very less and fixed major issue.  I am shocked too!  I did not expect this very low price in my mind. I had requested several other minor plumbing services from other contractors in last few years and they easily charge around or more than this price.

I would highly recommend your service to my friends and I certainly keep your contact info in my contact list for future service.

Thank you again.

Our bathroom sink and washer were having issues and they came out right away! They were super helpful, friendly and got the job done! I really appreciate their work and will use them again if/when it is needed!

I had explosive diarrhea for a whole day and it was really taking a toll on my toilet . Eventually my toilet would no longer flush . I called this company and I received assistance from Darren who guided me through the process he was able to get me service at the scheduled time I was given and the technician did an outstanding job. 5 stars - strongly recommend

My garage sink had a problem that required replumbing the sink drains. These guys were awesome! They worked with me on my schedule, they came out when they said they would. They did the work well, and the price was very reasonable.

Basically, they did the work, did it when they said they would, priced it reasonably, and did it on time. Can't ask for more than that.

Definitely would use again!

Benjamin Williams came out to my place of work after our breakroom restroom broke down. He fixed our problem in no time! Great service! Thanks again man!

Called them to repair our shower that won't shut off. They were very responsive and they were able to send someone to us within the same day. Technician Marco was very good and polite and wore a mask the entire time he was doing the repair, and wore shoe covers as well. We will definitely definitely hire them again for future plumbing needs!

Benjamin Williams was very professional and knowledgeable and answered all our questions. Highly recommended!

Benjamin did a great job fixing our plumbing her at the At&t store. He made sure our restrooms were fixed properly and in a timely fashion. We appreciate how efficient he was with the situation and keeping us up to date about the problem.

Great service person.   He worked so hard to fix my issue (clogged pipes).  Responded next day to my emergency.

Called these guys to help take care of a huge plumbing issue in my Restaurant's men's restroom. Benjamin Williams was my technician and man, he promised A＋ service right from the beginning and he did not disappoint one bit. He was not in any rush at all, I could genuinely feel that his only concern was helping me get my plumbing in order. I highly recommend this company to anyone with plumbing needs and if you can, definitely request Benjamin Williams to service you.

I was slightly freaking out over the news that my tenants toilet was clogged and flooding the bathtub!  Benjamin Williams came out and was a life saver.  He asked me about my 'main line' and I had NO IDEA what the heck that was.  But he patiently inspected my property, found it and got to fixing my pipes.  The situation was far worse than I would have ever thought, but he patiently educated me on what was going on and cleaned up the mess that ensued.  I cannot thank him enough for all that he did!

Benjamin Williams was very professional in getting our stores bathrooms unclogged and cleaned up after everything was done. He let me know everything what was happening Ng and walked we through what was completed before signing off. Excellent service.

Benjamin Williams was the person who came out to fix our toilet. He was really wonderful to interact with, he was prompt, easy going and efficient! He left the bathroom in perfect working order and cleaned up meticulously. It can be awkward to have a plumber but he made the experience a BREEZE. Loved him! He's an awesome asset! Thanks again!

Wow.  Awesome service. Very speedy response. We set a window for their arrival, they called first, and arrived right on time. Fixed my problem almost immediately.  I'll definitely be using them for future plumbing needs.

Benjamin Williams came to my company location and was amazing and did an excellent job and was so informative on what was done and suggested great preventer care. Thank you for having a great on your team. FYI he is so clean and everything was put back in place so impressed

Benjamin Williams was the service technician who service our company Godiva Chocolatier in the San Francisco location. Our back counter pipes were logged and he was very thorough in explaining the situation and did a diligent job in fixing our pipe. It now works well and he was such an amazing person explaining how we should take care of our pipes in the future. Thank you Benjamin for all you do!!  If any of our pipes clog again we hope to use you in the future.

These guys are in high demand and I understand why. I thought I was going to get an estimate and have to wait a day or so for them to schedule an appointment but NOOOO! They came PREPARED and at a price that was extremely fair. They not only fixed my issue the day of the estimate they also handled my last minute add-ons. They were honest and very accommodating. I'm sooooo happy with the work and price. They will definitely be my plumbers from here on out.

I called because of a plumbing concern.  Paul was put on the line and I explained my situation.  He is knowledgeable and with an explanation of his reasoning, assured me that the situation sounded like it wasn't an issue.  I felt like he was right but wanted the peace of mind of an inspection.  Michael Rivera Tech17 arrived on the same day.  He is personable, respectful of my property and explained all he was doing.  It wasn't a pleasant task because he had to crawl under the house in a small crawl space.  He showed me pictures of everything and made some recommendations for future work.  Everything was okay as Paul already knew.  It was worth the money for me to feel comfortable that there were no leaks.  I will always call Preferred Plumbing for any issues.  Their customer service is excellent!

I hired a property manager taking of my rental property in Fremont, CA. On 12/22/2018. The tenant called and complained about water leaking from 2nd floor down to the kitchen area above the stove. So my property manager called Preferred Plumbing and they sent a tech came and tried to fix the problem. below what he had written down.
1) upon arrival tech found water damage from leak near tub. tech inspected caulking around fiberglass shower walls and caulking was new and intact.
2) tech ran water test for 25-30 minutes but could not resist  produce leak.
3) tech called property manager and he did not want to proceed to find leak.
4) tech got approval from property manager to fix leak from stopper assembly.
5) tech made repair, ran water test, no leaks.
Well, day after their technician (Daniel Garcia) left. The tenant called and complained water still leaking from the same place downstairs. My property manager called me and said he will call Preferred Plumbing comes to fix the same problem again. I asked him will they charge me again with the same problem, he said yes, cause it is the 2nd service called. I disagreed with him, cause if they was professional they should have found out and fixed on the 1st place. So next day I called a different plumber and went there with him to see where the problem came from. We went upstairs 1st we turned on the water from the shower, did not see any water leaking, then we flushed the toilet bowl, the water was leaking out again above the stove downstairs. He immediately told me we needed to replace the toilet ring wax. So he went to home depot and bought a ring wax. He fixed it within an hour. He charged me $80 for labor and the part was less than $7. That's it. (wonder why their tech ran water test for about 30 minutes and the leaking was not even from there). And I got charged for another 30 minutes labor just running the water. This is ridiculous.  charged from Preferred Plumbing
1.5 hrs labor @109.00/hr = $163.50
materials $20
tax $1.85
admin fee $10. total $195.35 (did not fix the initial problem)
Today (1/25/2018) I received an invoice. They said if you have any Comments, Complaints or Concerns? Feel free to call directly at 408-514-1230.
I called and the lady on the phone didn't even want to listen to me. She told me she will ask someone call me back????? (She did not even ask for my phone #) Don't waste your money,  just go find a real professional plumber not Preferred Plumbing.

Derrick came over today to unclog a bathroom drain. I couldn't be anymore happier with the service. I called these guys about an hour ago and they just left. They came out pretty quick and were able to get the job done really fast. The guy that came out seemed super friendly, knowledgeable and did a good job. Professional and didn't destroy or mess anything up. Would recommend

I spoke on the phone with dispatcher named Justin he was very professional was very helpful with getting The job done I was very satisfied with the job done. I'll be referring some of my family and friends.

BenJamin Williams was amazing! He was able to find and solve the problem quick and efficiently, and was super friendly!

Benjamin is so awesome. He came out to fix a reoccurring problem that we have been having since December. He was so helpful and very thorough when explaining what the problem was. I appreciate his honesty and the fact that he answered all of my questions with no problem.

BenJamin Williams is one of the most helpful and knowledgeable employees I've come across in a long time! Really happy with the service! Will be doing business with you guys again in the future thank you.

Professional and courteous. They did a really good job in replacing our old water heater. I feel the service was quick and not as expensive as I had thought it was going to be. The leak was becoming a problem which is what resulted in the call. To sum things up I feel they were quick, not to expensive and got the job done. Hopefully I don't need them again, but if I do I know who to call.

I initially called them to come out to the restaurant I work at to look at a SMALL leak in our ladies bathroom. I asked them to come out and look and give me a quote. Someone showed up at about dinner time and looked at the bathroom and then had dinner with his wife. Didn't leave a quote and I was never given one via email or phone.

The next day a technician showed up at about 11:00 (when we open) and just started working on the bathroom. I didn't approve any work and I only wanted work to be done on one of the three toilets. I didn't even know he was here for a good hour! At one point we had to shut down the restaurant for about 2 hours because we had no water, or VERY little water pressure and we couldn't use our ladies restroom. At that point I went and asked the technician for his supervisors phone number. After about an hour a supervisor or field representative showed and tried to help. He was very helpful and understood our frustration. Told me the technician was new and just picked up the paperwork thinking he was cleared to start working.

Two weeks go by and we started having MORE issues. Water coming up out of the drain covers outside of the restaurant and toilets backing up. Try getting a hold of someone on the phone....yea right!! It took 4 phone calls before I talked to an actual person. I called on a Sunday. One number just rang and rang and rang. Another number told me I was calling a different office location. I finally got a hold of someone and told them the situation and that I needed a tech out ASAP but that it had to be early in the morning before we open for business. Initially I told them Tuesday at 8am because they couldn't be here before 10 on Monday. After seeing the progression of the plumbing issue I called them back and said to come ASAP, even if it was 10am on Monday. NO show. So I called them back. Got an apology and they confirmed my initial appointment for 8am on Tuesday. At 8:15 I called asking where my plumbers was. They told me he was scheduled for 10am. I told them that per my conversation the day before, someone should have been here at 8am (today) Tuesday and that the 10am appointment was for yesterday but nobody showed up. I get oh let me talk to a manager and the call ends. 45 mins later I call back again asking where the plumber is. Oh he's on the schedule and we have a call out to him now. Around 9:15 I get a call back and they tell me the technician is on his way and he should be there by 9:45 depending on traffic. 10:30 rolls around and STILL NO PLUMBER! The whole point of an early morning appointment is to get things taken care of before our customers show up! At about 11 or 11:15 the plumber asks to speak to a manager so review his quote. FINALLY!!! Only 3 hours later than expected!!! Turns out the work isn't covered under warranty from the work done 2 weeks ago. If I'd known that I would have gone with someone else in the first place!

Going forward, we're going to be calling and using other plumbers. We're running a restaurant here and can't be without water or having water backing up anywhere.

Giovanni saved us from a house full of water!! He was cool, calm, and collected and quickly fixed the issue with our bathroom sink's hot water valve. Thank you preferred plumbing!! And thank you Giovanni!!

I work at SKECHERS and Benjamin Williams was super helpful in telling us what our plumbing issue was. I am so grateful for the timeliness he gave us! Also thank you for being able to work around the plethora of boxes we had in our stock room!

Benjamin Williams and his colleague were  awesome ! He came into our place of business ready and willing to help with our exploding bathrooms. He got the job done in a day and a half and even cleaned them ! He later returned to fix another broken toilet ! Yay them !

We had a plumbing emergency, and called three plumbers. Preferred Plumbing was the only one available to arrive within an hour. The technician, Robert actually arrived about 35 minutes after my call. Robert gave us a reasonable estimate, based on the expected fix. He got right to work, and kept us informed at each step of the process. Robert was a consummate professional. Unfortunately, what he attempted did not clear the sewer line, but he stayed almost an extra hour to speak with the city plumber to resolve the issue. I will be happy to recommend Preferred Plumbing based upon their quick response time and fantastic customer service!

Benjamin Williams provided our store with great service and very helpful information.Thank you!

I wasn't going to write this review thinking that of course mix ups happen. But after receiving exceptional service today from a different plumber. I want to prevent future service seekers from experiencing the same. I was given a time from of 1-2 and the plumber did not show up until 2:20 after I called to cancel. He did a quote and quoted me 65 dollars for parts. He said he can do the repair now in under an hour and then went to Home Depot for parts. Meaning he had no parts available. Home Depot is just across the street and he was gone for 45 minutes. I called the company and was told what he meant to quote me was 130 including parts. The part being flapper and concrete and seal? And chain. I wrote a check for 130 then Justin called me back to say the parts should be 160. At this point it's 4pm and the technician is no where in sight. I said I am not interested. At which point I was told that I had given a verbal agreement and would be sent a bill, I said I didn't appreciate his attitude and he hung up on me. I called back to clarify that I felt badgered to go through with a repair which the quote was inconsistent and the time frame had exceeded the original agreement by well over 3 hours and the technician is no where to be found. He said tech was right outside. I waited outside for another 20 minutes before being called and advised that apparently the tech went home because he was advised that the job was cancelled. So. I followed the instructions online to troubleshoot the toilet. Turns out it needed a fill valve and not concrete or flapper. Another company came and did the repair and they were on time with parts ready to go.  While I am glad Justin and I worked through our differences despite being hung up on. And everyone had bad days. However I really think that it is important for companies to respect our time and keep the quote transparent and consistent. Proper and accurate troubleshooting would go a long way too since plumbing repairs are expwns

Great experience,drain cleared, and got excellent service from Marcos R. Definitely will recommend them.

Great friendly service.  Fast and complete. No complaints. Our stores bathrooms were leaking and flooding. Now works greAt. They also cleaned the smell out

Unprofessional. I called them to have a service and the main operator in Sacramento was great. She told me the people from Fremont office would call me in 5 mins to schedule a service. One hour later they still hadn't called so I called back. Finally got someone from the local office on the phone. They told me they'd be at my house between 9-10am the next day. I woke up early and was ready. I got a phone call at 9:15 from a number I didn't recognize. The man said hey I'm a plumber do you still need a service. I assumed this man was one of the many folks I reached out to on yelp bc he didn't identify himself as with a company and so I said no I already have a service scheduled with a company and he said ok and hung up. Come to find out this was the guy they sent. He was outside my house, didn't knock on the door, didn't identify himself as with the company, didn't say I'm here for your scheduled service. So he left and the company said he can't come back til later. ‍ Frustrating. Would rather give my money to a more professional reliable group.

Lies lies lies. I called them yesterday afternoon per my home warranty service. A lady  said they could send somebody out later that afternoon and she would call me back. Well 2 hours later I called them back. So she said she would call me back in fifteen minutes and set me up with an appointment. No one called back so an hour later I called them back and they said I am scheduled for 10 a.m. Saturday or next day because they could not fit me in Friday night after all. I'm waiting Saturday morning till 11 no call no show. I called them and they said they can't find my appointment for this morning but said I'm scheduled for Monday at 10 a.m. WHAT ! NO!!!!!. I wasted my time with them when I could have called another plumber. Be honest  people!!!!

Effective, not to expensive. Had them redo my garbage disposal. Didn't know the first thing when it came to stuff like this. They did a great job. Took no more than two hours. Quick, clean, efficient

Robert arrived a few hours after we called with a water heater issue. What a professional, polite, knowledge young man. He always had a smile and he exhibited such a love for what he does and has an amazing work ethic. He walked me through the process of what our next step would be in purchasing a new water heater since the current one was not fixable. He really cared about us as his customer. He completed the work in a timely manner and when he finished the job it looked so good and everything was done with an expert touch. If I ever need further plumbing work I will call this company and request Robert to come out. Very happy!!!

Benjamin Williams and his colleague were  awesome ! He came into our place of business ready and willing to help with our exploding bathrooms. He got the job done in a day and a half and even cleaned them ! He later returned to fix another broken toilet ! Yay them !

We had a plumbing emergency, and called three plumbers. Preferred Plumbing was the only one available to arrive within an hour. The technician, Robert actually arrived about 35 minutes after my call. Robert gave us a reasonable estimate, based on the expected fix. He got right to work, and kept us informed at each step of the process. Robert was a consummate professional. Unfortunately, what he attempted did not clear the sewer line, but he stayed almost an extra hour to speak with the city plumber to resolve the issue. I will be happy to recommend Preferred Plumbing based upon their quick response time and fantastic customer service!

Benjamin Williams provided our store with great service and very helpful information.Thank you!

I wasn't going to write this review thinking that of course mix ups happen. But after receiving exceptional service today from a different plumber. I want to prevent future service seekers from experiencing the same. I was given a time from of 1-2 and the plumber did not show up until 2:20 after I called to cancel. He did a quote and quoted me 65 dollars for parts. He said he can do the repair now in under an hour and then went to Home Depot for parts. Meaning he had no parts available. Home Depot is just across the street and he was gone for 45 minutes. I called the company and was told what he meant to quote me was 130 including parts. The part being flapper and concrete and seal? And chain. I wrote a check for 130 then Justin called me back to say the parts should be 160. At this point it's 4pm and the technician is no where in sight. I said I am not interested. At which point I was told that I had given a verbal agreement and would be sent a bill, I said I didn't appreciate his attitude and he hung up on me. I called back to clarify that I felt badgered to go through with a repair which the quote was inconsistent and the time frame had exceeded the original agreement by well over 3 hours and the technician is no where to be found. He said tech was right outside. I waited outside for another 20 minutes before being called and advised that apparently the tech went home because he was advised that the job was cancelled. So. I followed the instructions online to troubleshoot the toilet. Turns out it needed a fill valve and not concrete or flapper. Another company came and did the repair and they were on time with parts ready to go.  While I am glad Justin and I worked through our differences despite being hung up on. And everyone had bad days. However I really think that it is important for companies to respect our time and keep the quote transparent and consistent. Proper and accurate troubleshooting would go a long way too since plumbing repairs are expwns

Great experience,drain cleared, and got excellent service from Marcos R. Definitely will recommend them.

Great friendly service.  Fast and complete. No complaints. Our stores bathrooms were leaking and flooding. Now works greAt. They also cleaned the smell out

Unprofessional. I called them to have a service and the main operator in Sacramento was great. She told me the people from Fremont office would call me in 5 mins to schedule a service. One hour later they still hadn't called so I called back. Finally got someone from the local office on the phone. They told me they'd be at my house between 9-10am the next day. I woke up early and was ready. I got a phone call at 9:15 from a number I didn't recognize. The man said hey I'm a plumber do you still need a service. I assumed this man was one of the many folks I reached out to on yelp bc he didn't identify himself as with a company and so I said no I already have a service scheduled with a company and he said ok and hung up. Come to find out this was the guy they sent. He was outside my house, didn't knock on the door, didn't identify himself as with the company, didn't say I'm here for your scheduled service. So he left and the company said he can't come back til later. ‍ Frustrating. Would rather give my money to a more professional reliable group.

Lies lies lies. I called them yesterday afternoon per my home warranty service. A lady  said they could send somebody out later that afternoon and she would call me back. Well 2 hours later I called them back. So she said she would call me back in fifteen minutes and set me up with an appointment. No one called back so an hour later I called them back and they said I am scheduled for 10 a.m. Saturday or next day because they could not fit me in Friday night after all. I'm waiting Saturday morning till 11 no call no show. I called them and they said they can't find my appointment for this morning but said I'm scheduled for Monday at 10 a.m. WHAT ! NO!!!!!. I wasted my time with them when I could have called another plumber. Be honest  people!!!!

Effective, not to expensive. Had them redo my garbage disposal. Didn't know the first thing when it came to stuff like this. They did a great job. Took no more than two hours. Quick, clean, efficient

Robert arrived a few hours after we called with a water heater issue. What a professional, polite, knowledge young man. He always had a smile and he exhibited such a love for what he does and has an amazing work ethic. He walked me through the process of what our next step would be in purchasing a new water heater since the current one was not fixable. He really cared about us as his customer. He completed the work in a timely manner and when he finished the job it looked so good and everything was done with an expert touch. If I ever need further plumbing work I will call this company and request Robert to come out. Very happy!!!

My backyard was flooding in.Plumbing technician came out within an hour and did a great job. Fast and efficient. Thank you.