Camille W.
06/11/2012 12:00:00 SA
For the past 3 years that we've been in our home, we always default to the local plumber who does a fine job. However, on a recent issue with the new Toto toilet, I received a quote for $600 to fix it. This just didn't seem right.
My husband suggested we try the plubmer he uses for his business in Gilroy. At first, I was hesistant to have someone come all the way from San Martin to help us on what I believed to be a basic fix but upon speaking with Brian, he was more than happy to help and do the drive to see what he could do.
(1) First off, Brian was PUNCTUAL - something that normally isn't a virtue with the contractors and plumbers we've used. Having an infant at home, this was so appreciated and just plain respectful of our time - thank you!
(2) Brian quickly UNDERSTOOD the issue, had the correct parts to fix it in less than an hour.
(3) Brian was RESPECTFUL of our home, making sure to keep clean the area he worked in.
(4) Finally, he charged us a very FAIR PRICE, especially considering his commute - just $200 to complete the work!
In addition, a left over issue from a past job by our former plubmer to fix the kitchen sink still acts up from time to time. Brian had a look and quickly understood the issue and is going to come again to fix it.
What I appreciate so much is that the team at Sullivan isn't green to plumbing issues. Clearly, Brian has grown up around the trade and can quickly and effectively address the issues without wasting time and our money.
We had an excellent experience with Sullivan Plumbing...now how often can you say that about your plumber!? Thank you!