Mrs. V.

11/28/2022

Our water heater gave out and there came the cold showers! Goettl responded to our call that same day (yesterday) and they just finished installing our new water heater! That's right, the very next day. They made sure I wouldn't go a day without hot water! We had Taden and Declan change out water heater and they did a fantastic job; personable and happy to do their job. That is what keeps me with Goettl, every technician has such a positive attitude and excited to show you the results and guide you through the process and upkeep.

Choosing Goettl has been the very best choice for our home needs.

Chloe A.

04/11/2023 12:00:00 SA

I would never call Goettl again for any air conditioning issues. It took them 7 visits and probably 24 hours total at my home to finally (hopefully) determine what was wrong with our unit. They damaged my attic door, misidentified the issue way too many times, and we ended up without AC in 100 degree weather with an infant and pets in the home.

They kept charging me for visits to fix the issue by mindlessly replacing parts but the AC continued to fail anywhere from 2-12 hours after the visit. I asked for a more experienced technician after the third visit but was denied by the service manager because (understandably) it's hard for techs to pick up where others left off. I took the advice and let the same tech come back 3 total times. He never figured it out.

Today they replaced the motor and the AC still wasn't working but the technician finally identified the issue. It was a bad wire from the unit outside to the thermostat inside. The technician basically abandoned the bad wire and used an existing wire to reconnect to the thermostat. They told me this would normally cost $520 but they weren't going to charge me. They also weren't going to charge me for the $600 motor that didn't need to be replaced (they acted like this was charity). They only left the new motor installed because they couldn't reuse it elsewhere.

I was confused because both prior visits that I paid for were a little over $200 each (paid $444 total) and they were here for literally 4-5+ hours and had to use new parts both of those times. How was todays fix supposed to cost $520 when they used no new material and it took the technician about 30 seconds to correct? He showed me the video so I saw how quickly it was done. The pricing is inconsistent or downright fraudulent. The service manager told me that is solely a labor charge. Again, how does that make sense?

After 7 visits, they finally got the AC going but I'm not confident that it will continue running.

When I asked to be reimbursed for the previous part they replaced (because it wasn't the problem and didn't actually need replacement) the service manager said he is already eating most of the cost and I got a new motor for free. I didn't say I needed a new motor. You guys did.

Thankfully, I pushed back and am going to be refunded about half of what I paid. I have no problem paying for a service, but I refuse to pay for them to guess and replace parts if they don't actually need to be replaced.

The customer service line was great, the technicians were nice, even the service manager was polite. They generally can come out same day. But immediate visits and professionalism don't trump incompetence unfortunately. Stay away from these guys.

Brian N.

3/17/2023

Update of another HVAC rejuvenation appointment. Scheduled it and Goettl first tried to reschedule it saying that they didn't have any spots available for my scheduled time, then saying it suddenly opened up when I said I couldn't reschedule.
Just got another call saying that the temperature outside was going to be too cold to get readings (60-71degrees forecasted) so they wanted to cancel my appointment. After I complained again, they said they would come but probably could if get accurate readings.
EVERY SINGLE TIME I have scheduled any appointments with Goettl, they have either rescheduled my appointment or showed up late for their 4 hr window. Doesn't sound like doing things THE RIGHT WAY does it?? No wonder why they only have a 2.5 rating on here!! Makes me laugh every time I see their commercials. Lol

Jennifer P.

4/29/2023

We had new ac installed team Manny and tatun were great.tops any other ac company very informative .I recommend them

David S.

4/28/2023

If I could give goettl lower than one star I would. I switched to them because they are supposed to be reliable. I scheduled my summer tune up 5 months ago. I get a call today stating that they screwed up and lost my ticket and as a result I'll have to wait until June for service because they are just too busy. Basically said because they have other people schedule im not important. Use this company at your own risk. They do not stand behind their products or their word. All they do is make excuses.

Sandi B.

4/16/2023

Laveen Az, Horrible experience with Goettl .... Over charged me ... Not willing to work with me. I reached out to the CEO for my complaint. NEVER again!

Heather W.

4/25/2023

So we called goettl because our air intake was 'hissing' they had someone there same day, even brought my toddler a cute dog stuffed animal, after the tech checked everything out it looked like our air intake and one of two a/c units was bad and going out. So after taking a look at the other two units the tech decided all were on the way out, they gave us a quote if $43,000 and that wasn't even the top tier they provide for replacing these. Luckily I talked to my sister that just had the same thing happen and she told me to get a second opinion. After the next company came out they were explained to me how everything worked and tested all units in the house, when all was said and done and we had working a/c again the cost was $1,900 they reassured us that all outside units were working great and the other air intake in the attic should work great for another 5 years... buyer beware, they tried to get us for $41,000 dollars... if I could give zero I would, trust your gut, this company WILL scam you

Also look at all my other reviews! I never leave a bad review only good ones, so know that the quality of this is correct! Good luck Phoenix

MW W.

04/02/2023 12:00:00 SA

We had a toilet that went bad, leaking from the tank, and hissing. It was old and needed to be replaced, but we had a problem. One of the household works from home for a call center, and we couldn't have them come out during the week. Goettl had no problem in scheduling a Saturday appointment, the guys they sent out, Kevin and Caden came out. They were both friendly, professional, and efficient. They got the toilet fixed, and we no longer have a problem. I recommend Goettl plumbing, and Kevin and Caden most highly.

Michelle O.

4/24/2023

Miguel was very informative and answered all of my questions about my A/C unit. We will definitely have him back to clean the air ducts.

D L.

04/04/2023 12:00:00 SA

I thought it would be a good service to get Sadie protection and schedule for plumbing and a.c. Well today was plumbing appointment. Window between 10-2. Get message I was next in line at 30 minutes out well almost three hours later still waiting. Called an hour ago and was told someone would reach out to me. I will not be using them. Waste of my time. Now can't go visit friend in hospital or other appoints. I will not trust this company. No return call or updates like they stated when got this. So will be requesting refund.

Adam B.

12/31/2022

I had to get two new ac units. Goettl was professional and great install. I've gone with cheaper companies in the past and the work reflected that. They came quickly, communication was thorough. Crew was professional and I'm a happy customer. I hate having to spend money on new AC but I'd rather get a job done well for something that lasts a decade.

Cathi S.

3/18/2023

We have recently purchased a new to us home. It had been built in 2006 and the last few years appeared to have delayed maintenance. Before summer comes, I wanted to be sure the HVAC system was in good working order. I contacted Goettl for a rejuveenation. Making an appointment was easy and Ronald arrived on time and began the work of cleaning and inspecting the heatpump. I always like to know what is happening so after about an hour I checked in with him to see what the status of the system was. Well, unfortunately my 16 year old system had been leaking old style freon and was underpressurized. DH and I discussed and decided it was better to replace now than wait to see if /when the system totally died. I worked with Ronald in person and Austin on the phone to understand the replacement options. Austin also explained finance options and worked with me until I was satisfied with the arrangements. A new unit was delivered and installed the same day by Chris and Chad. I was very pleased with the efforts Chad and Chris took to ensure the work done inside the home (installed a new thermostat and grill covers) was done well and left clean and tidy. They didn't finish until after dark, but they took the time to show us the new unit (bigger!) and the items we would have to watch for, like the direction and placement of the drip line. Chad made sure we knew how to access the thermostat electonically so we can address any issues if we leave for a time. I was very happy about all of my interactions with Goettle from scheduling to installation.

Mark W.

3/29/2023

Had Goettl come fix a leak in our main line. Was told we had a lifetime warranty that's why they had to charge $1800 to replace about 1 foot of copper. That was a year ago. Then the repair failed. They come back and said they could only do temporary fix using a shark bite. Now they want 7k to 12k to dig up more of the line . So much for lifetime warranty. Doing things the Right Way? More like doing things for a much money as they can get.
Never again.

Zak M.

3/16/2023

So my wife and I built our new home a couple years ago, since then I have delayed in establishing an enduring service contract with any notable service companies. It's March, we know the summer is coming so I figured, why not knock out an A/C service before the heat really gets here. So I called Goettle based on positive reviews and scheduled a multipoint inspection and A/C tuneup.

Yunior the Service Tech showed up on time and was very informative on the services he was going to perform. I showed him around and he quickly went to work. When the job was complete he took the time to review data logs, show us pictures of our system, and recommend additional products to prolong the life of our system. Goettle employs first class technicians and I recommend them to anyone on the hunt for a service company.

Thanks again,

Zach M.

Scott T.

3/24/2023

We had the maintenance plan and they would come out to do the twice annual rejuvenation. They also would check your insulation, air ducts and ALWAYS would have pictures of things that needed fixing. They took pictures of garage insulation of 5 inches and said it was the attic level of insulation and normal airduct coloring, would say it needed cleaning. ALWAYS GET A 2ND OPINION. All of those issues were never a problem and they charge exhorbinant prices to do that work.

Bruce K.

3/14/2023

I have paid for a service package where they come twice a year to check heating and AC. Appointment scheduled months ago for this morning between 8-11. When I hadn't heard anything by 10 sent an email, and received a response by phone at 10:45. The CSR said the tech who had been assigned had left the company and my appointment was lost. They couldn't come today but could be rescheduled for next week, which I did which means another morning put on hold.
Poor service from the office

Kevin S.

4/15/2023

The rejuuuvenation commercial sold me so I went online and scheduled one for 04/14. After clicking submit I waS greeted with Your all set! Appointment confirmed for April 14 between 2PM and 5PM. You are going to be happy happy happy I thought Wow same day service, impressive! A short time later I receive a phone call from caller ID Sunny Plumbing. Upon answer I was greeted with someone who identified as Goettl. Immediatey I am greeted and the high pressure sales began. I have a Trane A/C with a gas heat pump unit and the caller informs me that for an additional $70 I could also get the heater side of my unit included in my rejuuuvenation. I immediately responded that your ad doesn't mention that only the cooling half of my unit is offered under the $129 but that this additional $70 will also come with a free this and a free that! In order to shut her up and move on I agreed to the up sale to $199. After all, doesn't make sense to have only the cooling side serviced.
Then she asks if she can run my credit card now and I authorized. Then she informs me that the website scheduling is for some reason not accurate and therefore her next available wouldn't be until mid-May! I told her this was unacceptable and one of two things had to happen; 1) Keep your appointment today as you promised on your website, or 2) Issue me an immediate refund. Well, she informed me that an appointment today would be impossible and that she would go ahead and issue me a refund, however due to bank protocols it would take 7 to 10 business days for my account to be credited. After wrangling with her and getting absolutely nowhere I asked for her supervisor. The supervisor came on and informed me of the same circumstances. After informing him that the inaccuracy of their web scheduler was not MY PROBLEM and warning him that if he either did not show up today as promised or issue me an immediate refund that I would be going to the BBB and the Arizona Attoney General as well as my reviews here and on social media I got his attention and got my same day appointment.
My technician was absolutely wonderful and 5-stars go to him! Too bad he works for this high pressure sales organization. Nick showed me a picture of my evaporative coils and informed me that they were very dirty. I replied yes but your are going to clean those with my Rejuuuventaion, right? Oh no sir, that will be an additional $520! Shouldn't the ad state this? Also I need additional space for my air return and thay can do that for between $2000 and $5000 depending on the options I select, but if I let them do it tomorrow they will give me like $200 discount off regular price.
So, to summarize, the Rejuuuventation is a SCAM and nothing more than a sales opportunity for a high pressure sales effort. Not only that, there are exceptions to what they do but they don't tell you this until they get in your door! Love Nick the tech but hate the FALSE ADVERTISING AND HIGH PRESSURE BUSINESS MODEL! Really disappointed!

Bevy E.

9/28/2022

Update folks. Terrible start to my new Goettl unit seemed to have finally been resolved after numerous visits to my home. I thought we were past all this but now my new unit put in February of this year is now blowing warm and constantly running. No idea when someone from Goettl will be able to come out to fix it. Unfortunately we're back to one star and that's only because you can't give zero. Don't even ask me the disgusting price they charge for these units. Again, go elsewhere and save you the headache.

Tommie M.

2/24/2023

Carlos provided great service. He cleaned our coils and helped maintain our a/c unit.

Paul B.

9/22/2022

We paid 20, 000 dollars for a new ac unit. I wish we had shopped and got a better deal. Upon completion it had dented evaporator fins and two pieces of un-insulated galvanized steel covering holes, being held on with metalized taped. We contacted Stan, who promised it would be fixed over a month ago. A repair guy was assigned to us, but didn't have the parts. Despite repeated emails to them, have not heard from them in over a month. We are not happy happy happy. Next stop, unless something happens, is the BBB.

Chris S.

02/10/2023 12:00:00 SA

ALL STAR TECHNICIANS:
Julissa
Noe

I had an issue with my AC unit, and these folks and the entire Goettl team made the process so effortless. Everyone showed up on time and walked me through the whole process. Everything about what I needed done, what it was going to cost me, how long it would take, and what my available options were, was explained to me clearly.

An absolutely Top Notch experience!

I Patterson I.

04/05/2023 12:00:00 SA

Called for service and was told I was next in line at !:30. Called back at 4 and was told they would come around 6 to 7 pm. Then received call back saying they could not come till the next day. They should have told me the truth in the beginning.

Bill B.

04/05/2023 12:00:00 SA

My A/C technician Nick arrived for rejuvenation service. Very friendly and started working on my A/C. When he was done, he showed me pictures of areas of concern. I asked if he could do the work now? He said yes and got back up there and made the repairs. Now I'm ready for triple digit summer. A wise man once said ''It don't get no better than that''.

Chris S.

09/10/2022 12:00:00 SA

I have their membership plan, where they do HVAC maintenance twice a year and plumbing maintenance once a year. I called to schedule one of the HVAC inspections and they told me a month is their first opening. The day of the appt, I got a call saying their tech got sick and they won't be able to get out for 2 more weeks. The day of their rescheduled appt, I got a call and they said that they have to reschedule because the weather (it rained a bit the night before but the way was sunny and clear). Finally 2.5 almost 3 months from my initial call they finally came out for their routine inspection.

They came out on Saturday 9/3, did their thing, said everything is running great and no issues. On Wednesday the house got hot and on Thursday 9/8 my AC stopped working. I called them that night told them what's going on and was told the soonest they can get out is a week. They also told me to call someone else.... I have a monthly maintenance plan with them and they said call someone else to fix a problem that was not there before they were in my attic.

I sent a text to the survey number I got from them asking them for help.

The next morning I got a call and they were going to get a tech out that day. Their tech came out and did their inspection found some wires that were pulled out from a dapper. He said that the only way that could happen is from pressure or someone pulling on it. They said it was $895 for them to repair it. I asked why and he said that they did not cause the damages and the wires must've just came disconnect on their own. The unit is 3years old (new home in 11/2019) and had no issues until their guy was in the attic.

The manager I spoke to said that it was just bad timing and he can see how we would think its their fault. I asked what the average life span of a dapper and he replied 5-20 years.

He made sure to tell me that Goettl has been around for 83years and how they have the best tech, and that they couldn't have caused the damages. At the end of this whole thing, they want to charge me a $895 for an issue that happened 4 days after their visit.

Check out the pics of what the wires their saying just came loose and you be the judge. I have their membership plan, where they do HVAC maintenance twice a year and plumbing maintenance once a year. I called to schedule one of the HVAC inspections and they told me a month is their first opening. The day of the appt, I got a call saying their tech got sick and they won't be able to get out for 2 more weeks. The day of their rescheduled appt, I got a call and they said that they have to reschedule because the weather (it rained a bit the night before but the way was sunny and clear). Finally 2.5 almost 3 months from my initial call they finally came out for their routine inspection.

They came out on Saturday 9/3, did their thing, said everything is running great and no issues. On Wednesday the house got hot and on Thursday 9/8 my AC stopped working. I called them that night told them what's going on and was told the soonest they can get out is a week. They also told me to call someone else.... I have a monthly maintenance plan with them and they said call someone else to fix a problem that was not there before they were in my attic.

I sent a text to the survey number I got from them asking them for help.

The next morning I got a call and they were going to get a tech out that day. Their tech came out and did their inspection found some wires that were pulled out from a dapper. He said that the only way that could happen is from pressure or someone pulling on it. They said it was $895 for them to repair it. I asked why and he said that they did not cause the damages and the wires must've just came disconnect on their own. The unit is 3years old (new home in 11/2019) and had no issues until their guy was in the attic.

The manager I spoke to said that it was just bad timing and he can see how we would think its their fault. I asked what the average life span of a dapper and he replied 5-20 years.

He made sure to tell me that Goettl has been around for 83years and how they have the best tech, and that they couldn't have caused the damages. At the end of this whole thing, they want to charge me a $895 for an issue that happened 4 days after their visit.

Check out the pics of what the wires their saying just came loose and you be the judge.

I don't know maybe he's right and it was just a coincidence. But is that a risk you want to take with your home? I would strongly recommend going to a competitor, they don't stand behind their word or their work.

I don't know maybe he's right and it was just a coincidence. But is that a risk you want to take with your home? I would strongly recommend going to a competitor, they don't stand behind their word or their work.

Dan R.

3/31/2023

I called and made an appointment. All I wanted was to have my two air conditioners checked out before summer. They gave me several dates and I chose one. The next day a guy named Cory called and said they did not have enough technicians to fulfill the appointment and wanted to move it out a week.
I initially agreed to the monthly charge so they immediately charged the credit card for the first month. This contract was supposed to give us a priority, not instant, response.
However with all of the hassle with dealing with them, we have decided to cancel both the appointment and the contract. I suspect they will try to get me to continue as all they wanted to do is up sell me to a bunch of stuff. The initial person I talked to actually said that they pay their technicians to up sell and I should not really consider anything they suggest.
The phone calls I had with them were almost totally focused on marketing and sales and had little to do with actual quality of service and customer support.
I got three flashlights from a couple of years ago. Only one worked. That should have been a clue.

Go to a company with real technicians and a desire to provide customer service not just fill you with marketing about how good they are.

Daniel W.

07/03/2022 12:00:00 SA

Second experience with Goettl and can't even use thier online scheduler.

I purchased a completely new AC unit (4 Ton Goettl Heat Pump Package Unit) back in May 2020 and that wasn't a great experience. (E.g. Sales rep was fired, oversold me, didn't do all the work promised, refunded the incompleted work but amount was still part of the loan value/interest paid)

Fast forward to today where I'm trying to schedule a check up to ensure my stays running smoothly, especially like many others, during the hottest part of the year. Their online scheduling is completely booked out through 2023. That's Impossible. Seems like It doesn't work. That or they just want people to call and not use thier online scheduling. If that's the case, then remove it from Yelp and thier website so people don't get frustrated going through the entire flow of inputting info.

Michelle W.

3/23/2023

Derrick arrived on time, was very polite & friendly. He explained (with pictures) the good parts of our HVAC system and which parts needed servicing. He fixed the problem quickly.

Pete T.

04/12/2022 12:00:00 SA

These guys rocked my new AC.
From the service tech Mike Stopa's advice and finding the best deal and the best application for me to the installers Urial and Abraham going the extra mile.
Then to call it of the QC tech Daniel, put the finishing be touches on an awesome job...
Kudos to all, you have a great crew here Goettl.

Julissa D.

3/21/2023

We had our ducts and vents cleaned as well as new insulation, Jojo and Victory were our technicians and they did a fantastic job. Very professional and polite. They were very thorough and did a great job. Very pleased with my experience!

Kandy H.

2/14/2023

We had a leak underneath our sink and called Goettl out to repair it. I don't care how you justify it. I believe that 30 minutes of work and four or five pieces of ABS piping should not cost over $1200. I WOULD NOT RECOMMEND hiring this company! They are over priced. We called and spoke with Steve and tried to come to a more reasonable price agreement but no compromise was achieved! Net step will be small claims court!

Johannah G.

03/05/2023 12:00:00 SA

J Our technician's name is Ronald and he came to complete our annual check of the heating and air conditioning units. He immediately shared with us a problem that he assessed and told us what was needed to correct it. He did not try to resecedule us but went ahead to start fixing the problem. This demonstrates his respect for our time which decreases the number of visits to our home for repair work. It was a good experience, due to his professional manner and demeanor. Plan to continue to do business with this company.

Ryan S.

12/05/2022 12:00:00 SA

Do not use this company. They do not stand by the products they install. I had a new tankless water heater installed by them in my home less than one year ago. The first time they came out to do a plumbing inspection they find that the heat exchanger is leaking. Basically the only component that has water in it. They said the part is under warranty but the labor for the faulty part they sold me and installed is not and it has a flat labor cost of $1500 to replace. They would not tell me what labor rate or how many hours is required to swap out the part on my new water heater. Way to stand by your products and customer who has spent thousands with you.

Marnie N.

11/11/2022 12:00:00 SA

We have had Goettl out to replace our hot water heater and fix our A/C. They are always prompt and professional. They came out same day when another company told us it would be a two week wait in September! We have had only positive experiences including today for our heater check up with Noe.

Lisa G.

11/30/2022

Thank you Nacho and Mario for getting my house ready for the holidays!! I can always count on Goettl for my plumbing needs!

John D.

4/21/2022

The only reason they get two stars is because how professional the technician / Salesman was . other than that this company is a rip off plain and simple . We had them come out to do an A/C tune up , this exact same procedure was performed both last year and the year previous by two other companies and was only half the price Goettl charged us ! They are absolute cowboys that will
bleed you dry . Stay a mile away !

Kevin R.

10/30/2022

Don't bother with this company... signed up for a yearly 'preferred customer' package for $15 a month. Needed them twice but were 'too busy' to send someone out! Go with Parker & Sons...saved us every time! When asked why we cancelled our policy... ???? Didn't care what we said...just a thank you! You got our money!

Mike E.

12/02/2022 12:00:00 SA

Contacted them via their website to set up an appointment to get a quote to diagnose and service our water softener tanks. They never responded back. Disappointed.

Terry H.

06/02/2022 12:00:00 SA

When we received a fatal diagnosis on our air conditioner from a different company.
I knew that I wanted at least 3 or 4 competitive bids and since I had cold AC I had time to shop and check on availability

I called Goettl because I knew that the quality of install would be great... But when they gave me a very competitive quote on a TOTAL REPLACEMENT , I was prepared for them to tell me 3,4,or even 6 weeks out for the new AC instead they told me that they could have all of that done the SAME DAY.
I was Flabbergasted..
Well to make a long story short I signed and they had technicians on the scene in an hour..
My New AC works perfectly and they cleaned up after them selves...Got it done on the same day as promised..
I could not be happier or more Satisfied with my choice These guys are great..
A special mention to Tony Ybarra , Sales Manger, Tony Eddington, sales
And the crew that did this Awesome install Adrian , Mario, You guys all Rock your jobs
THANK YOU!!!!!!!!

James Y.

10/08/2022 12:00:00 SA

UPDATE TO A PREVIOUS REVIEW - I was told TWO WEEKS AGO that Goettl would take care of the trash associated with my HVAC installation. Two weeks and several phone calls/text messages and it is still sitting by my curb where they left it.

Mark K.

02/09/2023 12:00:00 SA

Brett did my home plumbing inspection. Very courteous and knowledgeable. Gave me tips on my softener and overall great service.

John D.

12/01/2022 12:00:00 SA

Brett fixed a problem after another firm made multiple calls without success.

He knows his business and Geottl is lucky to have him on staff.

i was well looked after by this smart technician.

Jack D

Betty G.

10/19/2022

Scheduled the $129 special with the understanding it included cleaning of diferent AC parts. (I asked before I made the appointment.)

Surprise, the $129 did not include anything I wanted. I am not sure exactly what the technician did and I did not get before and after photos. I paid $280 for whatever. I think it includes a winter tune
up and water heater flush but I am not sure and no one has called me to schedule the water heater whatever.

Even though I paid for some type of service agreement, I doubt I will use it. I do not like up selling and not being able to see what was done.

Still looking for an HVAC company I can trust.

Kelli S.

10/26/2022

Before writing this review I have made every attempt to get this issue resolved, through corporate office in Las Vegas, many phone calls to local plumbing office, emails and a recent complaint with Better Business Bureau.
Don't bother calling corporate - the prerecorded message states the owner Ken Goodrich makes the company committed to... but the office only has direct voicemail.
I did not have any work done by this company however Goettl had to access my yard & in the process, left a broken mess. My leg was buried from mud along with my shoe. Instead of retrieving my shoe which anyone with any common sense would do after seeing my leg sink then just buried my shoe. Of course Goettl said they would buy me a new pair but a month later and no response, left me no choice but to go public.
Lastly, the issue with the muddy yard continues, and I sent video but still nothing.

SpiderMonkey B.

02/03/2023 12:00:00 SA

So I previously had an issue when I contacted grotto for a plumbing issue with my kitchen sink backing up. I had an issue with them up charging and changing my appointment to a different day than it was scheduled for. After getting the run around to speak to a manager I was finally able to speak to one. The plumber came out on Sunday as scheduled and the clog appeared to be cleared. Goettl followed up with me on Monday to find out why went wrong with the booking to address the issues. On Monday night the drain backed up again so I called them and scheduled them to return. They returned without a new charge for returning and said if it was just a clog they would snake it again as a part of the original service which I was pleased about. The also followed up with me to make sure that the service was not lacking.They also made sure to send out a mor experienced tech to examine the issue when they returned today. He listened to what my issue was and performed a few tests before telling me what the issue was and presented multiple ways to fix it. I still had a charge for the new work but am okay with it because it was a different treatment and he explained why the original snake did not work and made sense. The tech did give me a discount for my previous issues which I appreciated and feel that the review needed to be updated. Had it not been for the original issues that I had when I first contacted them I would consider giving a higher rating.

Taryn W.

8/24/2022

This company takes advantage of elderly. Quoted 4500 to replace a 50 gallon water heater. my 86 year old dad and mother suffering with dementia almost went forward. I had shroeder plumbers come out and they did the same job for 1400. Shame on goettle!

Lynn K.

02/10/2023 12:00:00 SA

Scheduled maintenance plan visit today went well. Miquel Ramos completed comprehensive inspection of our system and presented results in an understandable manner.

David P.

08/09/2022 12:00:00 SA

Terrible customer service!!! I had a tech come out to look at my AC unit. He said they needed to order a part to fix it with no ETA. I called a few days later and they said I would get a call back from a manager. A few more days and no call back. I called again and they said it would probably take a week to order. A week goes by and no call or update. I found a new AC company, had a tech come by the same day and had the AC fixed within 1 hour. For this being such a big company I would think they would be reliable but nope. I recommend MD's Cooling and Heating!

David B.

7/26/2022

I got a service plan and the technician showed up promptly on schedule and there was lots of follow up from the company. The guy was very friendly. I would recommend them.

Mike T.

08/01/2022 12:00:00 SA

Called for a sink replacement described the exact configuration. They sent out a plumber who looked at it and told me they didn't do that type of work although I had described it initially. They demanded $89 service fee knowing full well they couldn't do the work before coming out. I feel scammed and even though the technician was nice he refused to leave without payment. Do not trust this outfit.

Hal N.

1/29/2023

I needed a broken kitchen faucet replaced and am no longer agile enough to do a job I had often done in past years. I called Goettl to do it. They said they would send someone the next day. I asked whether I should buy a replacement, and they said they would prefer to provide one. (I was curious how they would find one we liked.) A plumber arrived the next day and had no faucet. He told me I could supply one or they could order one. I asked how much it would be if he did that and was told a price over a thousand dollars. I was shocked and asked what kind of faucet cost that, and what part of that charge was parts and what was labor, He did not know...he said that was the normal cost. I was told when I called that there was a 80 dollar charge for a service call that would be waived if I had the work done. He said it was actually $89, but I paid it. Pretty good racket...charge $1000 plus for a simple 39 minute job or collect $89 for 10 minutes work. I also realized after he left that while I signed 3 times on some digital device, I received no receipt. This is a far cry from the Goettl that has ads about a boy holding a flashlight for his dad.

Gail D.

3/27/2023

Our bathtub was clogged and so we called Goettl and arranged for a service man to come out the next day. He was at my home for approximately 10 minutes at the most working on the drain. He calls me to him and tells me that he is unable to get the drain unclogged and we will have to tear up the wall and floor in order to fix the problem. He stated that it would run about 10,000. I informed him that we would simply just not sure the tub. In addition, he also charged me a 100.00 service fee. After about 3 weeks we decided to call another plumber to come out and get a second opinion. Within 10 minutes the clog was cleared, and the tub was working as it should. It's been about a month and the tub is still working. After a few months of sitting on this I placed a call to the manager at the phoenix locations to express my dissatisfaction and to this day I have not heard back from him as he wasn't available the day I called.

Anastasia F.

1/22/2023

They tried to talk me into purchasing a water heater and install without telling me which specific item it is, other than brand name. They would not break down labor costs or parts, felt very high pressure. They kept telling me they have one total price. It was literally twice the cost of my last one and I just found out I could not upgrade my size as they told me I could, due to my pipe circumference. I passed on the opportunity and am glad. A very nice man, James from All Hours Plumbing, is installing my new Rheem water heater right now (same brand, same warranty) and it is 1/2 the cost of Goettl! He had no problem telling me how much the heater cost, either! AND told me is is not a good idea to increase the size, just as his boss told me when I called!!

Mike M.

1/22/2023

My Goettl Service Technician, Conroe Grant, recently conducted the seasonal safety inspection and preventive maintenance tune-up of my heating system and I was very impressed with his quality of work, technical knowledge, safe attitude and his desire to explain to me exactly what he was doing during his inspection of my system. He was ever mindful of insuring my property and household furnishings were not negatively impacted while in my home. Conroe was extremely courteous, professional and friendly. I felt he was very thorough and at no time did I feel there was any sense of urgency for him to get the job done and get out! Definitely worthy of a five star review!

Ashley D.

7/19/2022

Terrible service, every time they service our unit, it breaks days later and they won't get anyone out to fix it timely. In the middle of the summer. In the desert. Terrible customer service.

Warren L.

6/27/2022

I had them install a water softener and tankless heater a little while back, during the install they broke some gym equipment rather than moving it. It was easily movable and I had told them beforehand to come get me if they needed anything moved as I was home during the install

As an offer to make things better they put us on some kind of protection/service plan. We used this to get our AC checked before it got hot for summer. Their technician told us everything was ok. Our AC just died in the middle of the night and when I called them about it, they said they wouldn't be able to look at it for several days.

Awful company with awful technicians and awful customer service. Stay far away.

Mike C.

1/27/2023

Heard the ad on the radio about 35' drain clean for $80. Technician arrived and just heard it was a plugged tub drain and immediately quoted $389. I laughed and said really!!!???!!??? Your ad says one thing, and you say another. Then he wanted me to pay a service fee of $89 for his time. What about my time wasted and your radio ad said 35' for $80. Complete scam and will never use them again. Its sad companies bait and switch like this.

Linda D.

9/29/2022

Goettl had a quick response and sent an excellent crew of technicians to install our brand new AC unit in such a timely matter. Rafael and Jerome arrived first thing in the morning before we headed out to work, which was perfect timing and continued until the job was complete. They were very professional in showing me the temperature gauges that registered good air flow, knowledgeable of our unit and made sure everything was in working order before they left. My home is cool once more and feels fantastic thanks to Team Rafael.

I highly recommend them and Goettl Air Conditioning for your cooling needs.

Jessie T.

08/06/2022 12:00:00 SA

We tried to stay with Goettle but they forced us to find another company. We had them install a brand new package unit 2 years ago, 7 months later it had to be repaired. Each time we called for semi-annual service we are told we are not a priority customer because we are not a Sadie Member ($14.00 a month) despite the fact we spent over $8,000.00 with them. The unit is missing screws and I do not believe they have ever cleaned the condenser. The final straw was today when I have been waiting for them to service the unit on Monday ( an appt I made a month ago ) to say they cannot make it and will need to reschedule. I am now looking for a new HVAC Company.

Bill B.

8/30/2022

All in all good experience with Goettl in Mesa AZ on a new AC. AC went out and I had a couple people out to give me an estimate. Unfortunately all companies quoted the repair at around 8k so I figured it was time to get a new one. Goettl was on the higher side for a new unit but I felt like the unit they were selling was a slightly higher quality. Plus they said they could get started on it same day. Seeing as it's AZ in the summer that was a huge plus side to me. I was also impressed with the customer service both from the technician and the team that did the install. The install team (Geno & Omar) were very professional and communicated well with me. They also did a great job cleaning up and taking care in my house.

R P.

9/23/2022

Our pressure release valve began leaking after we flushed the hot water heater. I called to see if they would be able to get someone out in the next few days and they had Adam out to us in less than an hour. After removing the pressure release valve and seeing the severe damage our service call changed from a repair to a replacement unit. Aaron explained all of the hot water heater options and turned the order in immediately. Eric and Jordan picked up everything they need and arrived at my house less than two hours later. They did a great job installing the new hot water heater and left the garage clean. All three gentleman were friendly and professional. Kudos! I will definitely recommend and use this company again! Thank you for the amazing service!

Mary Ann M.

01/08/2023 12:00:00 SA

Goettl did not respond to my complaint about the new aircon / heater they installed. The air blown inside the house is not equally distributed. They just sell the product , install and leave . I called them about it but never heard from them anymore. I do not recommend this business establishment

Jeffrey K.

1/19/2023

Keven from Goettl plumbing to do a heating and cooling rejuvenation. Not only was Keven polite as he explained the step by step process of what he can do to keep the unit in top performance. With being a Sadie member, the prices were the least of my concerns. Thank you Keven, and thank you Goettl Plumbing and Heating!

Sheri K.

6/21/2022

I had a faucet in my kitchen that needed to be replaced. I bought a new faucet and called Goettl to replace it.
The tech was great, but they tried to charge me $400 for replacement.
I told them it was too much, so they charged $380.
I feel that it was excessive, and it took the tech thirty minutes to complete.
I looked on my credit card and they charged $14.95 for Sadie plan that I didn't authorize. I called and they hung up on me.
I called my credit card and disputed the charge. I am very unhappy with the way they do business.

Jessica S.

3/25/2021

One of my many sister in laws is super warm and fuzzy like myself, they actually are, but this one needed a new hot water heater and thanks to advertising she found Goettl. The commercials say everything you want to hear. You are so happy after listing and it is so refreshing to hear how much they care. I personally love the commercials and I feel a business should be ran like they state. It was more like the beginning of a Henry Rollin's Band (Liar) song flashback.

Goettl came out to look an ac unit for them one that was blowing warm air. They ended up replacing motors on both ac units. No issues there. Fee months down the road their hot water heater stopped working. Goettl talked them into spending over 6k and upgrading to a tankless hot water heater with a 15 year warranty. They also recommend the tankless water heaters have annual maintenance like the ac unit. For 299.00 they come out annually to rejuvenate the ac and the water heater. So she signed up.

Just in time for her first annual visit the water heater started acting up. The Goettl service man let her know that the system should have never been installed and used with hard water. If she didn't install a softwater system her tankless water heater would fail her again. Only their soft water system would work for this issue so they sold her a $6k soft water system. The original water heater installer never mentioned anything about needing soft water.

The soft water system was incorrectly installed so they had another service man come out and reinstall it properly. So in 12 months her family spent over $12,500. She really didn't feel in the long run the cost for the water heater, soft water system, and annual was beneficial at all.

A few months later they ended up with a leak in their ceiling unrelated to any plumbing done from Goettl. She called Goettl to come out to give her a quote. They told her what part she would need. She went and picked up what they would need at her local home improvement store for under $20.00 to help save money. Then Goettl called and emailed her an invoice estimate for just under $2k to replace a small 5 inch pipe section. As any plumbing company this did not include the drywall repair. They are plumbers.

She called my husband in dispare. He called a commercial plumbing contractor company well known and asked if they had anyone that would do residential. They sent a random guy out to her home and he fixed it for $100. This was not done as a favor. This was just their fee for the trip charge and small repair. My husband assisted her husband with the drywall.

Miguel L.

08/07/2022 12:00:00 SA

Did a great job on my RO system. Service was great very professional. Get the Warranty great to have.

Tom C.

08/02/2022 12:00:00 SA

Andrew and Brandon from Goettl just left my house. Two years ago we bought a complete new ac unit for our downstairs and then a second one for upstairs. The same day service, amazingly knowledgeable repair techs and 24hr LIVE contact center make the hard to pronounce name worth it. They also brought a toy for my kids (that I gave to my dogs because they will appreciate it more) and a flashlight, which I never can find when I need one. Thanks for being awesome.

T... M.

12/04/2021 12:00:00 SA

First off. Richard and Robert are the A team. They work very well together and know what they're doing. The don't mess around and keep things clean as the move from room to room. They are also very personal and are Genuine.

Now about the work they did. Hands down, awesome work and I can already feel the air in my house being clean.

If you want the work done right. Call Goettl
One happy customer.

Drinda P.

07/07/2022 12:00:00 SA

We had a backup in two of our toilets and a bathtub and Goettl came out the next morning to fix our problem. The two technicians, Andrew and Kenneth, were amazing. Extremely professional and went above and beyond to make sure everything was fixed properly. We recommended them to our friends, who had a backup in their sink, and they came in a very timely manner. Absolutely amazing company, we highly recommend!

Chris M.

8/21/2022

Woke up and air conditioning was not cooling the house. I had just bought a brand new unit last year. Called and made an appointment. They were there within a few hours. Turns out the capacitor was bad. Daniel was great and replaced the capacitor and the wiring. It was still covered under warranty, so everything was taken care of! Thanks goettl and thank you, Daniel...

Eric G.

12/08/2022 12:00:00 SA

I spent $25,000 two years ago on their best HVAC system. Every single winter, when start needing heating... I have to have them come out to bet it going. Further, they are ALWAYS late - by hours - beyond the 4 hour window they scheduled. You can't count on them to show up and the 40 year old furnace they replaced actually HEATED my home. Basically stay away from companies that focus on marketing over their actual business.

William R.

12/15/2022

Don't believe the $80 drain cleaning special. My kitchen and bathroom sink were clogged and I called them to come out. They inspected it and then came back with a quote of $260, saying they would have to remove the tubular, which is the pipes under the sink, in order to clear the drain. When I asked them how much it would be to just do the kitchen sink and not the bathroom sink because they're connected they said $160. When I said, I would just have someone else come out they said it was $89 just to come out. seems crazy when the ad they have is to clean out your drain for $80 but to come out and not clear your drain or even try is $89. I showed them a coupon I had received in the mail for $50 off and told them to just do the kitchen sink because in my head it would be $90 for them to do nothing and using the coupon $110 to unclog the kitchen sink. I was then told the coupon would not apply to the $80 drain cleaning special which doesn't make sense to me since they're charging $160. They are currently calling their office to see if they can use the coupon. This will be the last time I use goettl after listening to their commercials for years, and deciding to give them a chance.

Update, I agreed to the $160. Theyput the snake in the drain and said there was grease build up and they punched through it but it did not hold meaning the drain is still clogged and I need a Hydro cleanout. I am done with them. I paid the $160 and will never use them again. My drain is still clogged.

Steve E.

6/30/2022

Noe Lupercio completed our annual AC check of our GOETTL 5 star system on 6/29/2022. He arrived on time, explained his process and went right to work. He was dressed and completed his task very professionally. He explained his findings very well and answered all questions in a professional manner. Noe is yet another example of why we use GOETTL for all our HVAC and plumbing needs.
Thank you GOETTL!!

James L.

04/06/2022 12:00:00 SA

This company is unbelievably bad. We used the company on two separate occasions for minor plumbing work. On both occasions they sent the same technician, Brandon. He was unprofessional, rude and provided no value.

The second visit involved a minor plumbing clog. It's something we had gone through before and I simply needed the plumber to snake the pipe from the vent on the roof. Despite me explaining the problem several times, Brandon had no idea what he was doing and was not able to get the problem resolved. He nevertheless charged me $100. After he left, I went to Home Depot and rented my own snake, and unclogged the drain from the vent on the roof in less than 20 minutes.

Bottom line, do not hire this company for plumbing work unless you want to waste your money and time.

Merlo P.

5/27/2022

Dylan did a fabulous job in rectifying an issue! Outstanding customer service! Thank you!

Cindy K.

05/04/2022 12:00:00 SA

Matthew Tanner did our ac rejuvenation. He was very prompt and pleasant to speak to. He recommend a failing part replacement and replaced it in no time! Glad he had the part on his truck!

Derek Z.

2/22/2022

Complete 180 and now pretty much a scam. Twice I've done a price comparison with other plumbers and they are asking 3-5x the normal price!

While ago our water heater needed replacing so I called Goettl + 2 other plumbers. Normal price is $1200-1400 (you can find this online). Goettl quoted me $3600-4800! For a normal gas tank water heater. Tried to tell me there's different gadgets that cost more - like temperature control! What?

Recently we had a drain clog. They tried to snake it then ran a camera and found a huge clog that needed a pressure wash to clear (totally fine - no issues there). But then came the price - 2 other plumbers: $400. Goettl: $1890! Totally insane!

Both times, had sales guys call back asking how much am I looking to pay? Absolutely bonkers what they're doing. Trying to clean people out.

Bottom line - get quotes, do your research, know how much to really pay.

Rick C.

10/01/2022 12:00:00 SA

March 2022. First time using this company and so far it is getting frustrating. Tech came out to our house and he was great. I asked to receive a quote for repairs and got it immediately. Then the wheels fell off. My wife received a call and was unable to answer the questions asked. She was told I would receive a call on Monday that never happened. I called them the next week and was told the same thing, someone would get ahold of me the next day. Again no call. Usually I would just move on but we had already agreed to purchase the Sadie club and when I did speak to someone they were always courteous and professional. Finally got a service date booked for a weekend so we didn't make any plans( didn't buy concert tickets) no big deal I want the air conditioning fixed. Now I receive a call letting me know they did not schedule the correct amount of people yo do the job and the repairs are pushed out another week. Hopefully I can amend this review to a better review and when the service is complete.
October 1, 2022. Wow UPDATE
I just went to leave a review and this original was still unsent. So here is our update.
It took multiple cancelled appointments before the work was ever started.
A service technician fell through our ceiling falling twenty feet before hitting the hard floor. He was badly injured and fire and paramedics arrived. Needless to everyone in our house was shaken by this event including my wife and her elderly parents. This was no small accident, yet no manager from Goettl came out to access the situation or damage. Great work Goettl. Another technician did come out that day to finish the job, so I thought. I paid the bill since they told us the job was completed. Weeks later I received a call to have more technicians scheduled to complete the job. This story is too long so I'm going to wrap it up.
The hole in our ceiling remained for more then a month with multiple cancelled repair appointments. Every night we cleaned insulation from our floors and furniture.
Hole was finally repaired but no one would come out to finish painting or repair a chain on the chandelier. When they did paint it it is nowhere near the same color.
Today someone supposed to be here to finally take care of this between 7-9 am. It's now 10 am and no one has shown up.
By the way our air conditioner is now down completely.

Margo T.

06/07/2022 12:00:00 SA

Today we had our air conditioner serviced by Alin. He was FANTASTIC. From the minute he walked into our house he was all about customer service. He explained every step he was taking to check out our system, he reviewed all results with us to ensure we understood what the best performance for our unit should be. He was careful to put coverings over his shoes when he came into the house from outside. He was very friendly and even stayed late to complete work on the AC that needed to be done based on his testing. He gave us the stuffed animal of the dog as well as a flashlight and even explained the companies history. This is our second time dealing with Goettl and once again they have exceeded expectations. They will continue to be on our speed dial for our home issues. Thank you so much!!

Marge A.

09/02/2022 12:00:00 SA

Horrible communication! A/C went out a week ago. Unit under warrantee and they installed it. Triple digits in and a Sadie Member and they didn't come out for days. Then said they needed a part and it was at a warehouse... now week has gone by and NOONE calls back and STILL have no air. Disabled senior and NO HELP.

Gina B.

9/20/2022

Do not use this company! I had a non working garbage disposal and they sent a guy out. He came out and turned it on and it was not working. He looked under the sink and said its an older unit and I needed to replace it. He quoted me almost $600 for the disposal itself plus a few hundred for install. I decided to shop around. Good thing I did, a handyman came out and got it working in less than 20 seconds. The unit was locked and needed to be reset, that was it. The Goettl guy did not try to fix it, just tried to sell me a non needed very overpriced unit. Very deceptive and unethical, go elsewhere!!

Carolyn G.

8/26/2022

Do not use Goettl! I don't post much anymore but what follows is worthy of exposure. Two years ago we bought a new air conditioner from Goettl. It cost a small fortune. Supposedly the parts have a 5 year warranty as the agreement states. However, the word limited in reality means severely limited and actually means no coverage and no responsibility taken on by Goettl, our installer. Two weeks ago our air went kaput. Goettl said the earliest someone could come was 3 days later. I did find another company that could come the next afternoon as our inside temp was approaching 95 degrees. Keep in mind the air conditioner is only two years old. The last two weeks we have spent $1300 for parts that are supposedly covered and Goettl says it has no responsibility for the 3 major parts replaced. Do not use Goettl for your air conditioning or heating needs! We learned this truth the hard, and expensive, way. N

Brandon N.

10/22/2022

Update: The folks at Goettl reached out to me and I expressed my concerns about the service I received. They immediately refunded the service fee that I paid. I appreciate that they were responsive and willing to listen to my concerns and make adjustments on how they handle future service calls.

Jim O.

11/10/2022 12:00:00 SA

They have done excellent work on our HVAC system with two different issues. Knowledgeable and professional. The tech, Rino, was quite willing to answer my questions and I learned a lot about my system. They won't leave until the job is done right and they're very willing to put that time in to the job. They get pretty busy but are very good at scheduling appointments. Definitely recommend them.

Russell H.

8/27/2021

Very disappointed in the service I have received from Goettl. I had a new hot water heater installed by Dayton exactly 1 year ago. Fast forward to a couple days ago and my hot water heater is not working--the pilot light won't stay lit. Come to find out Dayton sold the business to Goettl, who no longer has a plumbing department in my area but is coming sometime in Q4.

I have had several calls with them only getting as far as the receptionist and being told I would be contacted by the manager John, but he never called back. Every conversation there is some vague answer like he has a vacation coming up but I'm not sure when, he might be in the office Monday and I have yet to talk to him. I was told my manufacturer's warranty would cover parts and labor, but no other plumbing company will do the labor to fix my water heater. So basically within 1 year of a brand new hot water heater I am stuck paying someone else to fix it and I haven't even been able to talk to the manager about it because his receptionists are running interference.

The kicker was that on one call with a receptionist I just asked for an email with my warranty information. She said she would send it. She never did so when I called back a few hours later asking for it, she sends my invoice and acts like I'm the dumb one for asking where the warranty information is. Then she realized she sent something else and when I asked for the warranty information, I got the I'll have John call you line again--which he never did.

Very poor service and no backing of a brand new product I bought new with warranty parts and labor a year ago.

Steve C.

2/17/2022

Just when I thought this place couldn't get any worse. They finally fixed our issues however because we complained in order to get them fixed they have placed a do not service on our address. They PROMISED we would not have to spend anymore on our unit but they canceled our Sadie plan and now we will have to pay someone else to come do yearly service. The only reason I was going to have them do it was because it was included. I'm also pretty sure they did this because we paid off the unit. If we still owed I'm sure they would do what they could to keep us happy. RUN don't walk away from this company. They cost us more than $20k and a year of headaches. I wouldn't trust them with anything.

Michael T.

09/02/2020 12:00:00 SA

They showed up quoted $2800 dollars on $800 worth of parts during the tail end of an Arizona summer. The equivalent of tripling the price of water to people that need water.
Look I get what a markup is but that is robbery.
They then said it would take days for the part but followed up with a install of a new ac unit that day.
They were using the high markup and oppressive AZ heat to get a bigger sale.
My partner and I agree, we will never use Goettl. We will have to replace that unit and ducting soon. But they lost that business because they were being manipulative when it wasn't necessary.

Robert C.

8/26/2022

WORST SERVICE - THE EASY WAY!!
Goettl sells you on their annual membership so they can high pressure you on upsell garbage. They won't tell you an estimate to fix a problem without their two man closer pressure selling. Their plumbing division came out for that very high pressure annual plumbing service, wouldn't email me an estimate, as I couldn't stay away from work to listen in person to the estimate. Only to find out that the technician who used a water main key to jam into our salt reservoir for our water softener (nothing to do with the leak I wanted an estimate on), and cracked the reservoir tank. I called Goettl for a Call back-Warranty service on the issue, and all they did was have the Sr Technician call me and deny any culpability. However, my wife witnessed him jamming the implement into the salt reservoir. Now, had to buy a new softener, to the tune of $600 plus installation. What was Goettl's Easy Way? Not our problem, but let's charge you to fix our mistake! Do yourselves a favor, DON'T CALL GOETTL!!

James M.

3/18/2022

I purchased my home knowing that a 66 year old sewer line would need to be replaced, and I was well aware that this is an expensive job.

Goettl's estimate was the highest bid on that job, among a variety of contractors who made a pitch. So why did I choose them and why am I giving five stars and recommending you do the same?

First, their service is the real deal. They do put a lot of effort into the whole customer service aspect of their business, maybe even to a fault, but they are very respectful of the client and very informative about the scope of work. Other contractors have been downright rude to me, and I would even say secretive about the specific details of the job. I'm quite certain that had I gone with one of the lower estimates, that job would have run into expensive complications beyond the quote.

Second, there actually were a couple of snags with the job, but the installation crew was well prepared. They came with good tools. I'm not a contractor but I am knowledgeable about tools, and I know that this company hasn't skimped. This counts highly for me as a client, especially seeing how mindful of safety the crew is. One more thing, obviously the main part of a sewer replacement job is the excavation. Every contactor who would discuss the job with me was clearly planning to subcontract the digging equipment. Goettl brings their own excavator and the installation crew does the whole job, avoiding the additional risk that would come with scheduling a subcontractor and the potential budget problems that presents.

Third, the turn time on the job! I decided to get this work done on a Monday. I called Goettl after 5:00 PM expecting to hear from them maybe the following day. They responded to my call pretty much immediately, and sent the estimator the next day. The estimator (Jon Parker) himself is a very experienced plumber and answered all my questions (and I had a lot of detailed questions). The sales pitch wasn't tremendously high pressure (though there was a bit of this, which I believe is an aspect of their customer service alignment -- it could be off-putting for some kinds of clients.) Mainly the pressure for the sales pitch is tied to the urgency of the job. So they had shovels in the ground the next day (Wednesday), and the job was completed by Thursday afternoon with almost no impact to the residents.

Maybe there are other contractors in the Phoenix area who could get that job done in a single day, and maybe even some of them could get it started and done the day after the contract is finalized. I have my doubts about that. Goettl may charge a premium price for their service, but the service they provide has real value for the price.

Five stars, highly recommended.

Patricia C.

7/19/2021

If I could give NO stars I would. They left us high and dry and hot as hell. They said they would be back in 2 days and 2 weeks later the issue had gotten worse and we had to call them again. So now after 2 months the AC is still not fixed. They thought by loaning us one of there portable AC units they could just abandon us again. They were supposed to be out last Thursday - NO SHOW, then Friday - NO SHOW, now today - NO SHOW.

They are horrible at their job, they don't know their A from a hole in the ground.

If you have a service contract with them you have my deepest sympathies, because they just don't care.

Margo D.

9/30/2022

Kevin performed our AC checkup today; he was polite, conscientious, and knowledgeable, and communicated well as to his findings and actions. Goettl has installed and serviced multiple AC units for us over 10 years. We've always been pleased with their service and technicians, and remain so.

Tabbatha P.

1/29/2022

Nathan our tech from Goettl has come out twice recently for some service and both times he has been a rockstar. The first visit he interacted with my 19 year old who doesn't like anyone LOL and even he said Nathan was and I quote a cool guy. The second time I had the pleasure of meeting Nathan and I was not disappointed. He was interested in knowing about us as a family not just a client to quickly dismiss and and get the job done. He was knowledgeable, friendly, funny, and offered great suggestions for keeping our new unit running in tip top shape! Thank you NATHAN for being so amazing! What's even better about this is after Nathan gave me suggestions I spoke with Brent who was just as friendly and helpful with getting more information about Nathans suggestions! Brent sent multiple emails answering my questions and scheduled a phone conversation that worked for my availability. Brent ended up helping me through the entire process of setting up some cleaning and filtration systems and I'm glad I didn't end up having to talk to someone new (Not that they wouldn't have been just as nice) but Brent had already established a really great rapport and it was nice to stick with him throughout the process. Very pleased with my entire recent experience with these two guys and I hope I get the pleasure of working with them if I ever need help!

Elyse Y.

6/28/2022

HUGE WASTE OF TIME! We called Goettl out for a quote to replace our two AC units. The sales rep wanted to sit down and ask a bunch of questions that either had nothing to do with the situation or that I couldn't answer until I had a quote. Asking me how I plan to pay will be determined upon seeing how much it will cost not before. Didn't matter anyways because the sales rep said he wouldn't even discuss numbers unless my husband was home, which he was not at the time. I declined to proceed any further as I found this company policy to be utterly archaic. As I walked the rep out of my home he kept pushing for me to call my husband, or let him come back when he was home. No. So much no. If the company won't even leave a quote with me to discuss later with my husband, imagine the amount of pressure they would have used to get the sale had he been home. Terrible.

J R.

08/04/2022 12:00:00 SA

I called three times to try and get a quote to replace an AC unit in the Phoenix Arizona area.
1st call, lady #1 I asked to get a quote to replace my AC unit. She rudely told me, we give estimates not quotes! So she set the tone of that conversation right up front. Then she hung up on me in the middle of one of the next questions she was asking and no call back. She probably didn't like it when I said something about quotes vs estimates.
2nd call, lady #2 said they wanted to know if I had a home warranty. I asked why and she said so the truck driver can file a claim against my home warranty. When I asked her why would they be filing a claim against my home warranty, she hung up.
The third call, lady #3, appeared really nice, got my info and then said they would call back in 20 minutes. I am not expecting a call back.
The company has a neat jingle on the radio that I am sure they are spending a pretty buck on. They should reallocate that money towards better phone service.
After reading all of the less than reviews, I think it was a godsend that the first two hung up. I have to agree with the phrase some are posting ... Don't Walk, RUN!

Ramona K.

07/07/2021 12:00:00 SA

Update: I received a call from Jennifer at Goettl. I felt that she listened to what I had to say and was genuinely concerned about my experience. I understand sometimes things happen (busy schedules, new staff etc) and service is not what they would like it to be. I really appreciate when I feel heard and my concern is addressed. I will continue to do business with Goettl.

*********************
I have tried to call into Goettl to speak to a management level individual because my concern is not Supervisory level. I was unable to find information on their website to submit a concern norwould they transfer me to management.

I had an appointment today and a scheduling conflict came up. I called at 8:50 am to let them know and see if they ould accommodate my request. I spoke to an individual at the call center and the result if the call was to keep me on the schedule for an agreed upon window of time that was within the original 8 am to 11 am time period.

I received a call at 8:59 am from Goettl Dispatch that a tech was on the way. When I asked about what time she said 10 am. I let her know that I just spoke to someone to adjust the time to 11 am. She said, I don't know who you talked with but I am in dispatch and looking at the schedule and and I can tell you that is not going to happen. She went on to explain their business process etc which 8n the moment was not all that helpful. It felt similar to when someone says it's policy.

I ended up rescheduling a month out after already waiting a month for this appointment.

I got stuck between two departments who are not sharing the same network to service customers OR, once Dispatch saw the notes they said no way and called me. I would have understood if the Dispatcher just acknowledged the over site of the other department instead of speaking disparagingly.

Their marketing is fantastic but their practices do not match.

M B.

12/21/2021

While the technicians are very polite and nice, Goettl has spent a lot of money on marketing and PR and not enough in expanding the service personnel portion of their business. As a person with a vast work experience my assessment is that Goettl has over sold it services without having sufficient personnel with adequate experience and training to support those services. I have had more Goettl technicians in my home in the past 18 months than my own family or friends. I don't hold the technicians responsible; I hold the owner of Goettl, Ken Goodrich, responsible for not having sound business practices.

I am stuck with Goettl because I have one of their a/c units which was installed in the summer of 2020 and has not functioned properly since installation. I have had to rearranged my appointments and schedules and have spent countless hours waiting for technicians trying to resolve one problem after the next. One service call started at 9:30pm and ended at 11pm for a appointment window that was supposed to be between 4-7pm. It is evident that there is no Service Policy/Procedure checklist for technicians to assist them in providing comprehensive and professional service calls. Additionally, there should not be such a large demand on the Warranty portion of the business workforce if the front end work is done correctly in the first place. The dispatch/messenger center is either understaffed or sufferers from the same lack of P/P mentioned above. All the service technicians are friendly and extremely courteous. As well, the service manager I have been assigned to is also very courteous and has worked hard to make it right. However, the administrative failures mention will eventually take their toll on the company's reputation and its financial stability.

I am hoping that the issues are finally resolved.

Phillip M.

7/13/2022

Had the gall to try to sell me 38k in new units. My repairs were completed by another smaller operation for under $200. I would never recommend this company ever. They only want to sell you on new items not fix your existing units. My units were only 7 years old and they tried to say the unit not repairable.

Shannon P.

09/05/2021 12:00:00 SA

I want to thank daniel and George and all of the hard-working men at Goettle AC. Our AC went out in August Daniel had a crew out here the very next day. George made sure the project was done start to finish with ease. The men that came to do the labor were very professional on time and did a wonderful job. We would highly recommend Gettel AC to anyone who needs AC work. Thank you all!!

S L.

7/15/2022

We usually use small businesses that come with personal recommendations - but when our AC went out in July in Phoenix we had to trust a google search. They gave us an appointment in less than 24 hours, were on time, extremely professional and thorough and had our ac working when they left. Customer service was above and beyond friendly and informative. They did try and upsell Maintenence plans but were not pushy when we declined. Overall reliable and we would definitely use again.

Sandy S.

08/03/2021 12:00:00 SA

Update: The price has been adjusted and the issues has been resolved and we're happy to be moving on. Thank you.

Stacy C.

08/08/2021 12:00:00 SA

Our brand new air conditioner started leaking over our bathroom yesterday. We called Goettl to come and check it. They stated they couldn't get to it until the next day at 3:00pm. In the mean time we had to call an emergency plumber to come out and try to dry out the ceiling. Over night the entire bathroom ceiling collapsed into the room. Goettl was again called and they said that they wouldn't make it out until 6-10 pm. We explained the situation, they didn't seem to care. We just received a call saying that the tech had gone home and we had to wait until tomorrow. For a company that says they are a customer oriented company that cares, their response and customer services is seriously lacking.

Joe W.

7/31/2022

Bought 14K + 5 ton unit from them in 2019. Was not told that hey no longer sell proprietary units they built their reputation on. Instead I got a Goodman. After installation, had a persistent roof leak. They finally called Gryphon roofing to fix 18 months ago. Just had strong monsoon storm and discovered another leak in same area as large mirror fell of wall when anchors failed in wet dry wall.
Additionally, previously had problems with heater failing last winter. Even though under warranty, Goettl charged $89 to come look at unit. Was informed that repair labor would be $2K, but the $500 part would be free. Called Wolfgangs. They bid $1.3k for same work. Wolfgangs also pointed out that Goettl failed to inform me that unit was actually 2-stage and would be much more efficient if used. PaidWolfgangs $385 to install and has worked perfectly for last 4 months. I grew up here and I went with Goettl because of reputation, and extended family used to work there. Now I will have to pay some one to trace down this new leak so unit cost is now going to be approaching $18K.. Would never recommend

Theresa L.

08/06/2022 12:00:00 SA

Would give them NO STARS if I could. AWFUL WASTE OF MY TIME - THEY NEVER SHOWED UP!
My husband called and booked an appointment for a slow moving bathroom drain - they said between 8am and noon on Saturday (today). At 11:27 I received a text from 'Carroll' saying the technician was delayed. At about 12:30 I called the number shown to find out what the ETA was. He told me he didn't really know, but we were next on the list and to be patient. I explained to him I had already been patient - I just needed an ETA. No help although he was really nice. At 12:36 I got a text from Adam Retherford saying he was on his way, so I settled down to wait. I waited, and waited, and waited.... he never showed up!
At 2:30 I finally called the office (again) and they said he didn't get a response (not sure what response I was supposed to give?) so he had moved on to another job! and would I like to spend my entire Sunday waiting for a tech who never shows up. They seemed to think it was funny that I had wasted my time and really didn't offer even so much as an apology. I told them no thanks, I will reach out to a reputable plumbing company who does value customer service and not going to waste my time. I will NEVER call them again and suggest you consider calling someone else as well.

Janet M.

6/17/2021

Forget about hiring these folks! They installed my new furnace and air conditioner two years ago and never came back to check their work ($10,000). Three weeks ago, I called them to ask if they'd please check my air
conditioner for service and they said cost would be $199 up front
that would cover two years, furnace and a/c checks. Otherwise,
the cost would be $129 each visit and if I chose that option, my
appt would be set up way far in advance from now. They were
terribly busy.

My a/c is full of leaves, and I have tried to remove them myself but I
can't quite get them all removed. Any cost would have to be paid
at the time of service. Not sure how much, but I'm familiar with their routine.

My appt was set up two weeks down the road. I waited around for
them to show at the appointed time, and got a call after hours that
they'd have to reschedule. Too busy. Second appt was cancelled at
5:30 p.m. because the worker in question sustained a work injury.
I refused to set up the third appointment. I was never offered a contract
for maintenance, and they didn't care to do it.

In the past, they used the bully treatment to get my business. When they came over to do an estimate, they said if I didn't take their deal, they
would have to charge me for the estimate. So I proceeded. They installed
a new incoming vent for the a/c and furnace to vent air in, but it's way
too high for me to reach, and I wanted it blocked off. That will be my
next expense.

Proceed with this awful business at your own risk. fyi: I did request a refund of my $199 and received it shortly after informing them I wanted it.

t

Michelle L.

12/16/2021

The owner of the company did reach out and a customer service person did as well and they refunded our money. I will give them that however I am now back to square one looking for a reliable A/C company.

Becca R.

5/22/2021

We enjoyed the installation and the quality of the hot water heater, although we noticed following that there was a dramatic markup.

However, the matter of the monthly plan and the cleaning of A/C and services are something I did not appreciate. We were told the coils would be cleaned and included in the service because we had the monthly plan. Then there was a $200.00 fee. We attempted to gain clarification and felt they talked around out question.

Furthermore, they state there is carbon dioxide leak. We need to replace the unit for 12k to 15k. Pushed for us to do it right now. Even scaring me into a monthly contract. We had just done other work on the home so it was not an option.

Now I have cash and Goettle apparently is the highest around when you pay cash and do not finance. So we will be getting it done by another company.

I have told the husband to cancel the plan and will not be using it. It was a waste of 6 months of payments for nothing.

Please be aware that there are hidden fees and a cash wholesale price may be cheaper when you do a google search and call the wholesale companies. They will even have a vendor install it for a fee. No hidden fees.

Incidentially, the CO2 is not leaking. After I has so much anxiety over this....it is really baiting and switching a customer. BTW, this is going to be reported to consumer affairs for Arizona.

Jolene P.

08/09/2022 12:00:00 SA

We had purchased an Maintenace package for air conditioning and plumbing for a year. Our year was expiring so we scheduled the air conditioning to be inspected. Our first appointment was cancelled as we were told the tech called out sick. Second appointment we cancelled due to unexpected guest from out of town. The 3rd appointment and we received a call the tech called out sick they would have to reschedule. Second call they located a technician, and it would be inspected later in day. Tech spent 4 hours cleaning and inspecting advised the coil needed to be replaced. Called in to boss and put boss on phone to give quote to replace coil $7,000-$8,000 we could replace the whole system for $15,000. Keep in mind system was working fine. Yes, it is 12 years old but still operating well. Two days later it stopped working all together. We called for tech to return to repair unit. Same tech with assistant shows up spent hour inspecting unit. Surprise the compressor went out you need a new compressor or unit. Speak with boss and explained we need to discuss this and decide how we want to proceed.
We call another company local for a second opinion he stated he would be here in 1 hour 45 minutes he arrived. Replaced the capacitor within 10 minutes and system is working great again. These people are scam artist praying on the older folks. Be very cautious when you use this company. Do your homework and get a second opinion.

Helen H.

09/07/2021 12:00:00 SA

Ran a pipe off my roof in the worst possible spot so my patio and catio is constantly wet. When I called to question the placement they said I requested it

I dont know how to private message

Joe T.

07/11/2022 12:00:00 SA

We've had our units for two years and we've had technicians come out to service them at least 5 times. I've never had this many issues with a/c units ever. We've wasted our time and a lot of money on this company and their product(s). Our downstairs unit quit working (again) on a Saturday. We were told someone would be out between 8pm-12am which would've been fine. But then we were called by someone else who said they weren't sure how we got on the schedule for those times. The next time available was Monday with a service window between 10-2 and here I am as we speak. It's 4:15pm and no one has come yet to service our two year old units that should be running like pros. We've sat in a hot house for 2 days and it's 115 degrees today. Completely unsatisfied.

Victor K.

6/30/2022

Jacob came to my house today to install a new water purity and RO system. He was prompt, clean, and courteous to my family and I. His work was picture perfect and he even went the extra mile to leave me extra isolation valves for my refrigerator and RO spout. The water purity system is a work of art in my garage. I would recommend Jacob and Goettl to anyone looking for 5 star service, products, and workmanship.

Wendy W.

8/19/2022

Contacted Goettl when we noticed our Rheem 50 gallon gas hot water heater was leaking. The unit was still under warranty (parts/tank +/or replacement) and is easily accessed in our garage. While the Goettl service guy who came out was very nice, he was unable to replace the unit the same day and arranged for another tech to come out for the replacement. The total bill? Over $1400 (including a Warranty Water Heater handling fee..)!!! This prompted me to contact Rheem to ask about the warranty and if there *should* be any charges for the new replacement unit; their staff, upon hearing of the charge, was concerned that we could have been inadvertently charged for another hot water heater AND the installation and suggested I call to get more information and detail about the charges. The representative stated quite clearly that the amount of the invoice sounded unusually high. After several phone calls to Goettl, I still did not get a good answer to what EXACTLY the Warranty Water Heater handling fee was for (I got a somewhat mumbled response from the Goettl rep about paperwork and getting the unit out to the house. The remaining nearly $1200 was for the installation. When asked what the hourly rate was I was informed that they use a flat rate. Again - this unit is on the ground floor and easily accessible in a garage; there was nothing complex about the space or the installation. While the techs were nice and professional and we have had no issues with the unit since the install, based on the ill defined handling fee and a VERY high installation price, we will not be using Goettl again.

Angela T.

8/19/2022

Plumbing backed up after a storm and toilets would not flush. Simply asked what fixing the problem might entail and a ball park figure. Lady (and I use the term loosely) on the phone was incredibly rude and refused to answer any of my questions. Told her that we would be wasting our time if it cost more than a certain dollar amount as I'm between paychecks. She asked if I wanted it fixed or not, rather than simply saying it would cost more than X amount of dollars. She continued to talk over me, getting louder and more and more rude with every question I asked. As this is my first time dealing with a plumber, I would have liked to simply get a couple of questions answered. Wish I could give negative stars for customer service.

Anastasia K.

8/16/2022

My husband and I are looking for a new A/C unit. We wanted to try one of the bigger companies for a comparison of pricing. When my husband called to set up an appointment, they stated their last appointment was at 3PM and every decision maker needed to be home for the appointment. Well, not many people I know are home by 3PM that work full time but we rearranged my husband's schedule so he could leave work early so we'd both be home. We scheduled the appointment for 8/16. My husband received several calls in the morning to try and move our appointment up to 12PM. He told them no, that he would still be at work. This just proved to me that they really did not want to come to the 3PM appointment and were not very flexible. So my husband leaves work early, comes home, and they never showed up. No phone call or anything. I am beyond frustrated and angry. My husband missed meetings to make this appointment and all for nothing.

Kenneth L.

04/09/2021 12:00:00 SA

So I am flabbergasted, I signed up for Sadie's Guard Dog Protection Plan about a year ago, to keep my costs a little more manageable with not having to pay for initial visit fees and jacked up rates, there's a 10% discount for members don't you know, but wow!

With COVID19 finally waning we decided it was time to address some problems. Needed to replace a toilet, a faucet and a shower cartridge. The sales guy suggested it would be better to just replace all the toilets and faucets at once and save by not doing multiple jobs, and they would let me go pick out and buy by my own faucets and toilets without the markup.

So while I was out getting the faucets and toilets he gave an estimate to my wife of $3000 to install 3 toilets 4 faucets and a shower cartridge. She called me and I balked, but we needed it done so I said ok. But then when it came time for my wife to sign the work order, the cost went up to $4300. Later she told me the sales guy was on the phone asking if they knew we were members and was told that was the price.

So when I got home I called them and expressed my dissatisfaction. They sent out a revised estimate for $3200, but when I shopped around, the highest estimate I could find for the same job from a licensed plumber was $2700 and the lowest was less than $2300. Goettl was charging me $2k more plus my monthly member fee. Which begs the question, is there really any benefit to the protection program? I don't think so. The prices are hugely inflated plus you have to pay monthly if you don't want to get gouged by a service fee before you are gouged for everything else.

They might be great plumbers, but I wouldn't know, I can't afford to get flushed down the drain with those rates. Sorry Goettl, I tried.

Lydia S.

12/25/2021

I needed new toilets installed since I just moved into a house where the toilets needed to be replaced due to age. Instead of doing what was actually needed, they tried to say that a ton of things needed to be replaced (which wasn't needed) and quoted me 8k to do the job and charged $89 just to look at it. I ended up using a different company and it was done the right way, and didn't cost me EIGHT THOUSAND Dollars! Needless to say, I won't ever use Goettl.

Clay C.

08/02/2022 12:00:00 SA

They will rip you off do not use this company. I called them to repair my AC unit which wasn't cooling. Goettl charged me $225 to replace some burned wires. It took the tech about 30 min to do this so that is a labor charge of $450 per hour. They charged me $320 to replace a starter capacitor. I looked up this part on the internet and this is a $10 to $20 item. They charged me $510 to replace a line filter dryer. I looked up this part on the internet and this is a $25 to $45 item. They charged me $846 to recharge my system with 9 lbs of R410a at $94 per lb. The internet told me that most AC units need 2-4 lbs to recharge the refrigerant which would be a MAX charge of $376. My total bill was $2400. I give them 1 star because my AC unit is cooling now.

Gabriel M.

10/27/2021

My water heater went out on 08/25/21. I had heard Goettl commercials on the radio and they sound like they're a reputable company looking out for the consumer and going to do a quality job at a fair rate. So I called them and they confirmed I needed a new water heater. I had been meaning to install a water softener system and thought might as well get it all done by this reputable company at the same time.
VALUE: They sold me on a middle of the line water heater and softener and ROM for under the sink for $7600.00. Well I should have done my research on the cost of these items. Turns out they spent $1,553.59 on materials for everything at Home Depot, I know because they inadvertently sent me the Home Depot receipt. They had a (2) man crew come and install it and it took 6 hours. So think about it like this, if they were charging $125 per hour per installer and paying door to door lets say 10 hours for 2 guys that would be $2500 in labor. Then take the material and add 30% mark up for profit and you'll have 2019.67. All together that's $4519.67, and this price would yield a 47% profit margin or $3106.88 in profit. The sold me on $7600.00, that's an additional $3, 080 for a grand total profit of $5,186.41. My advise is to do your homework and research what you buying actually cost.
SERVICE: I was not home when they completed the install. When I got home and reviewed their work, first thing I noticed is that there was debris in my driveway and in the street in front on my house. Looking at the water heater, they have it turned towards the water softener tank where the dial on the water is not easily accessible. The ROM (reverse osmosis system) they installed under my sink didn't work, no water coming out when I turned it on. Turns out they didn't turn on the valve at the tank. Which tells me they never tested the system. Also they didn't leave a manual for the water softener or ROM system. I called Goettl and a gentleman (I dint remember his name) took my call. He reviewed the install photos he had on his computer and agreed with me that the water heater should be turned away from the tanks to allow access to the dial. He also, said they should have left the manuals for the water softener and ROM and reviewed the proper operation of both with us before they left. He told me he was creating a HOT SHEET and that someone would be calling me within the next 24 hours to get this resolved. Well this was almost 2 months ago and I still haven't head from them. They got their money and they are gone.

Jeffrey D.

5/18/2022

Based on their master marketing I've heard on the radio the past few years, Goettl was the first quote I wanted when I decided to do a complete HVAC replacement a couple weeks ago. Long story short, I scheduled an in-person consultation and they no-showed. Didn't even call me until a couple hours after my appt to let me know they couldn't make it. Then, when they gave me a quote over the phone, it was $12,000 more than the company I went with, who installed Trane units at my home. When I told the sales rep not to bother sending the written quote over because of the obviously exorbitant price, he became indignant with me. My interaction with this company did not align with what they espouse in their marketing.

B H.

10/05/2022 12:00:00 SA

called numerous times to set up an appointment to fix my air conditioning unit. they answered the phone in each instance but said they were busy and would return my call- which they did not do! i had seen their advertising and they seemed like a reputable company. after waiting for their return calls which never happened i went to yelp and saw some horrifying reviews! i think i got lucky they didn't call back! would not recommend this company to my worst enemy!

Andrew P.

6/16/2022

Goettl Air Conditioning solved a problem one of my tenant's was having with their air conditioning that several others wouldn't even show up to diagnose. The issue involved replacing existing ducting due to corrosion and, because of the heat at this time in year, several were not interested in taking on duct work in a hot attic during the Phoenix summer. But this issue couldn't wait and I called Goettl for help. Their technician responded, reviewed the issue with me over the phone (I manage the property remotely), and provided me with the options for repair. Ultimately I decided to have them replace a 20+ year HVAC system and install all new ducting. Eric, who ran the job on site in Glendale, was very professional and had good communication with me throughout. He sent me photos of the work completed and answered my questions on the phone after the install. I can't speak to the cost of the job in relative terms because I didn't have anyone else price it, but I feel that given the warranty on the HVAC system and Goettl's willingness to do what others wouldn't, the value here is in the service and professionalism of the company itself. Their technicians and staff were excellent during every contact I had with them. Recommended.

Angelique S.

4/18/2022

Our thermostat went out which turned into 3 different service visits where each time something worse happened, by the 4th visit it was you have a leak. They kept insisting we pay 20grand to install a new unit. Guy literally shows me with some blacklight where theres a stain indicating a leak. Tell us any moment the unit will stop working. Guess what. The next time we turned it on, it wouldn't work. New company comes out, finds zero leak but does find where this service guy pulled a breaker on the unit causing the AC to shut off but didnt tell us. So it LOOKED like our unit went out. We almost shelled out 20 thousand dollars over a complete scam. Do NOT hire this company.

Rachel S.

12/14/2021

Our hot water heater blew and we called Goettl for service. They said they would be here between 1-4 12/13/21. 4 came and went and they didn't show or call us. We called and were told hey had a lot of big jobs that ran o we their appointment times and that they would reschedule us first appointment on 12/14/2021. 12/14 we were notified that the Quade would be arriving soon. Quade was able to remove the old tank and install the new one quickly. He even swept and mopped the floor when he finished. Very happy with our install and with Quade.

Jason F.

12/25/2021

We had a leak coming from our water heater area, wash room and upstairs toilet on Christmas of all days. They were prompt, helpful and did a great job. I appreciate Tony coming in and help diagnose the issue and being extremely helpful! It did help relieve the stress on Christmas! Thank you so much and Merry Christmas!!

Lynda C.

12/07/2020 12:00:00 SA

BEWARE!!! This company is is 100% SHADY!! I called because of a plumbing issue. They said they would send out the AC technician to look at my issue the following day. The original SALES call day they went through my plumbing took about four hours t& hey (with my husband's help) finally found it but NEVER fixed it. They shoved a towel in an open sewer line that was left from the previous owners remodel. That was their'fix' that costI $800.
The AC tech came & within two minutes asked us if we were interested in financing.. I asked financing for what you've not even found the problem or given me a bid yet. He asked about financing a few more times as he just kept walking around my home looking at everything I own. (very creepy)
He also told us our ductwork was CRUMBLING, Disintegrating and in major need of repairs. He said we were wasting money with heating and air conditioning in our attic. Two hours later I got a price to replace only one of my three air conditioning ducting systems it was for 12,000 for a basic as he described it. the better product was gonna cost us 25,000. This is only the ducting for one air conditioner!!!!!
I called another company to come out he did his inspections. THERE IS NO CRUMBLING,DISINTEGRATED OR MAJOR ISSUES!!!!!!
DONT USE THESE TRAINED SALES PEOPLE TO LIE TO YOU & DRAIN YOUR BANK ACCOUNT.

Don P.

12/21/2021

Great commercials. Poor execution. They have cancelled my scheduled service call twice. I spent 23 minutes on hold listening to how important I was as a customer.

Chet B.

9/27/2021

(Original Review - 6/9/2021)
Came to my house to clear a kitchen line clog. First visit: didn't try snaking it, straight up told me they needed to to hydrojet the line and that would clear it, guaranteed. Second visit: hydrojet failed, claimed I had a hardener blockage - yet even charged me $1000 even after guaranteeing it would work. After that, I, a homeowner with little plumbing experience, rented a snake and unclogged it myself. Goettl has not yet refunded my money and am beyond irritated that they claim do things the right way. Avoid these folks, if you can.

(Update - 9/27/2021)
A Michael A. from Goettl responded to the above review asking me to contact them for clarification on my issue. I did - or at least I tried. Over and over and over again. Yet I heard nothing back. Phone calls and emails galore, giving them ample opportunities and time to correct their mistakes, yet I heard nothing. This company does not deserve your business, folks. They parade around like they care and that they're the good guys' of the local plumbing scene, but they are seemingly out to clean out your wallets, not your pipes. ZERO stars for them (and their creepy, nightmare inducing logo).

Vincent F.

12/19/2021

Our service tech Alin provided our 2.5 hvac with the highest caliber of work allowed..
Outstanding job on your customer service and work performed...
Being apart of the Goettl Sadie guard dog program has its perks...
5 stars
Thank you Alin

Scott B.

6/18/2022

Had our yearly plumbing service performed by Mike Boden from Goettl. Mike was on time and had our plumbing checked and our water heater flushed in a very timely manner. I'd recommend Goettl for any plumbing need.

Jackie M.

4/22/2021

Total waste of time. We called to schedule a rejuvenation in March. On the appointment date of April 22 which is a month later, no one showed. I called them only to be told that they are too busy and my next available appointment would be May 28. There was no communication as to the no show. There is no apologies and no customer service. We had wanted to try this company but they have proved that they do not value their customers especially a new customer. This has been a total waste of time and energy.
Definitely will not recommend this company.

Heidi M.

12/09/2019 12:00:00 SA

I have used Goettl twice in the past week for two different plumbing needs. They answered the phone right way with friendly customer servic people on the other end. Shout out to Heidi!

Both times they were able to come out the same day. Once to assist me with my leaky faucet and the other to install a new toilet.

Matthew was my technician both times and he was great! I received a text message when he was on the way to my place, which was very convenient. He was very professional.

Prices seem fair for same day service. They don't charge extra fees to use a credit card, like some places do.

I will use Goettl again for my plumbing/air condition needs.

john p.

2/24/2022

Had Patrick out to fix our system. When he arrived he asked if he could use our restroom, of course we said yes. We Found residue on the vanity where he had used drugs in our bathroom. He charged us $850 dollars & the system still didn't work & he ruined our floor. We called another company & cost is over $2500 to fix his mess! Worst experience ever would not recxomend this company & do not let this man in your house!!

Dorothy R.

06/03/2022 12:00:00 SA

Lots of hard sell and shuck and jive but watch out for what you will end up paying. I used them because I had a tenant with no air conditioning on a 100 degree day on the weekend and couldn't get my regular company. Ended up paying $444 to replace a $18 capacitor. I have requested an itemized invoice twice and have not received it. They were more interested in selling an annual maintenance contract on a rip off special promotion that cost more than their monthly maintenance contract. Suggest you find an honest, reasonably priced HAC company, Goettl is not that company!

Anna P.

11/12/2022 12:00:00 SA

I have had great experiences in the past with Goettl. As have my parents. That being said. They were supposed to come out to my moms home for a standard service call 2 weeks ago. My mom is currently out of state caring for her elderly mother, so my 23 year old has been caring for her home. She waited at home for 4 hours and no one showed. Then she checks her voicemail only to have a message stating hello, this is Goettl calling to tell you WE need to reschedule. Then Goettl proceeds to call my mom and tell her they didn't make that phone call and that my daughter actually called them telling them she has Covid... NO ONE WAS SICK. She never made that call and we have phone records to prove it. Fast forward to today 11/12 and I am now waiting for Goettl. I get a text at noon stating someone is on the way even though our time frame was between 2 and 5. Cool they will be early. No one shows up so I call and get told that they were just making sure someone was home. I also have a text message stating someone was ready to come the the home.. I said fine no problem we will wait until 2-5. I get asked if anyone is sick and say NO. At a little after 2 I get the text saying eric is in the way. Then a few minutes later get a call saying the tech is concerned because we have COVID!! I tell them that NO has Covid nor have we HAD Covid! They need to update the account. We end the call and 10 minutes later I get ANOTHER call saying the same thing!!! I told them to update the account that we have never had COVID, no was has been sick in the home and to please go do their job. This is really making me want to not use you again!

Roberta B.

8/25/2022

We've used Goettl for several AC repairs and one extremely large sewer replacement for our entire home. Unfortunately we were so disappointed in the service associated with the sewer work that we will not be using Goettl again. We knew when we bought our home that we would eventually be facing a sewer replacement because the plumbing in our 1950s home was original, so when we were experiencing a small leak at the base of one of our toilets, we were not surprised to receive the recommendation to replace the sewer lines. The cost to jack hammer both bathrooms, run new sewer lines, and backfill and pour concrete was nearly $50K. I had expected a decent amount of project management and follow through to ensure such a sizable project was completed appropriately, and unfortunately, it's not at all what we experienced. The crew basically got us to about 80% complete and then completely dropped us. We had to call and harass the lead individual on the project multiple times in order to get the last bits of work done so that we could return to living in our house. Even at that point our main shower was left with a pipe sticking up into the air, no drain, and completely not functional when the project was complete. At that point things had been so rough that we opted NOT to ask Goettl to correct their error and hired a different plumber to remove the tile from the shower floor, repair the damaged shower pan, replace the shower drain, and retile the shower floor. We sent a nearly three page email complaint in March 2022 detailing our concerns with the entire project, and asked for compensation specifically for the the damage to the shower that very clearly was not within the scope of the project. I asked for the correspondence to be in writing. The only reply I received was a phone call wanting to connect me with the manager of the project to discuss, basically the last individual I wanted to speak with. I followed-up again in writing reiterating my request and got no reply. I also posted this exact review on google two months ago and received zero reply. My message is be careful if using this company for a large project. You will need to carefully watch their every step and be ready to advocate for yourself in order to get the work done right

Scott G.

8/17/2020

Who knows how many of the positive ratings are real vs fake. But the negative ones are certainly real. I couldn't believe how many similarities the negative reviews had with my experience. I believe their 4star+ rating on Google is weighted with a ton of fake positives... But make sure to check out their poor reviews before you hire these guys.

Their commercials sound great, but I strongly suggest you read my review. Bottom line, they are expensive, not just a little expensive, 5x more than other licensed/bonded HVAC companies are. They also, are unresponsive, do not show up, and they are worse than a used car salesman when it comes to pushing.

Below is a summary of my dealings with Goettl:

Signed up over the phone for the $15/mo Protection plan

Scheduled a Rejuvenation, Goettl was a no-call no-show twice, on the third time they arrived... But it gets worse. The first time I called to ask where they were, the rep told me that I wasn't in their system. I called again later to schedule for a 2nd time... I told the rep what happened and she told me that they tried calling me to tell me(so which rep's story is true???). 2nd appointment, they didn't show up, I HAD TO CALL THEM to ask why they were late? At that point they told me, conveniently for them, that the guy who was scheduled for my house called in sick.

3rd.attempt they finally showed up. They recommended that I pay $300 for a capacitor replacement. That's a $20 part and the guy spent 15 minutes installing it, but I did it anyways because I appreciated the quality of their commercials and the work they claim to do.

2months later my A/C fails, it's hot, Goettl comes over, diagnoses a leaky blower motor that dripped oil onto the circuit board. At this point the guy tells me that I was informed about the leaky blower motor during their rejuvenation visit and I declined to fix. A bold-faced lie... No man in his right mind wouldn't fix a a/c component LEAKING OIL going into an AZ summer. When I told the Goettl guy this didn't sound right, he then asked me , well, would you have wanted to pay $1400 to replace the motor? Infer what you want about what he meant by that question, I took it as a subtle attitude/slight.

OVERALL: They quoted me $3400 to replace the blower motor and circuit board, AND THAT IT WOULD TAKE MULTIPLE DAYS just to obtain the parts, on my avg, 2000sqft, single unit, track home. THEY DID NOT SPEND MUCH TIME ON THAT THOUGH, they very quickly moved on from the repair quote to trying to sell me a $11000 system replacement.

Oh and guess what else? Of course, if I bought their $11k replacement, the salesman (er.. i i mean qualified technician GUARANTEED me that it would be installed next-day.) Goettl, is very clearly, exploiting desperate situations for absurd profit.

Google search what an average a/c replacement costs in Phoenix and you'll see why I got a 2nd opinion.

I called a local licensed/bondedcbonded with 250+ reviews, a 4.8 rating, been in business for decades, and are endorsed by several prominent AZ endorsing entities.

When the company arrived I told them they were here for a 2nd opinion, I did not discuss what Goettl had diagnosed or quoted. Guess what happened?? They diagnosed the EXACT SAME PROBLEM as Goettle. They had the repairs done in 36 hours (remember Goettl told me multiple days). Want to know the price? And yes, the parts are new and work warrantied the same as Goettle..... Drumroll please.....:

I paid this company, for the exact same work, OUT THE DOOR $690. LITERALLY 20% of what Goettl was trying to scam me for.

Also- VERY IMPORTANT - I asked the local guys of they recommended a replacement, they did not.

Shortly after I explained.to Goettl in an email what happened, and asked for an explanation for the difference in price, I was truly confused and thinking that perhaps I was overlooking something??? Of course, no reply.

I called to cancel my Protection plan, of course that's a whole other department, they told me on Friday that they would call me on Sunday. I have no messages on my phone. Today is Monday evening.

K L.

8/25/2022

Id like to start of by saying I've been a Sadie club member now for almost a year. Had GOETTL out to my rental property to troubleshoot a AC unit that stopped working. After the tech did his evaluation he determined that (I'm referencing the exact invoice) I needed a new blower motor, new main control board and a capacitor replaced all for the lovely price of $3,390.00 or I could get a new unit for my house for around $14k. He also indicated to me that the main control board was on backorder and could take weeks to find (probably in an attempt to steer me to the $14k option). Needless to say I located the main control board myself online and in stock readily available but that's not the worst part. I decided to get a second technician out there the next day for a second opinion within an hour he had determined that the only issue was a low voltage short. He told me all of those components previously listed as bad by the GOETTL technician were fine and functioning. He fixed the short and my AC works fine....all for the price of $315. Now I get that some people can diagnose things differently but this is insane any professional AC technician with half a brain should be able to diagnose a low voltage short. I clearly feel like they were throwing things at me that weren't needed and were simply trying to drive the cost up. I no longer trust GOETTL and will be canceling my Sadie plan if you decide to use them Do so at your own RI$$$K and get a second opinion.

Michelle G.

7/19/2021

I was initially very pleased with the service tech, Gregory, that came out on Friday,7/16.
Unfortunately, After my decision to purchase a $15,000+ unit things got sloppy...They scheduled me for Sunday. I had things planned, but I was told someone would call me by 7 am with a 4 hour aprox time. At almost 9 am, I called and asked if they had a general idea..so I could ensure I or a family member was here. The guy ( with a slight 'tude) rambled on about Covid, supplies, at the warehouse...and I said, I just wanted to know the window of time to expect someone. He said some other stuff, and I said I'm gonna pause...this is a red flag...so I'm gonna cancel and go on about my day. A mgr Tony called, he was solid, professional and owned it. I thanked him. Told him I'm gonna cancel...as truth be told, had a difficult time getting a window of time update on Friday. I will take 24 hours and reconsider. For now, I'm going to cancel.
This morning I see they sent me an invoice.and I When I called to communicate my concern they said they have me down for an install on Tuesday???!!!! What? When I asked to speak to a Manager, they said none are available. The girl, Jennifer, on the phone was nice...but no manager available.. including Ray in my area are available to communicate and, no telling when. Dissapointed at the very least.

Crystal L.

9/22/2021

I had my annual plumbing inspection completed by Goettl, Mark and Donald came out to service my house. I am not very educated in home plumbing and they took the time to talk to me about all the different pipes/valves/water heater and components and how it all works together and what it means for my plumbing structure and quality of water. They answered all my silly questions and even took the hair out of my bathroom tub drain and flushed my water heater. They made a few recommendations and gave me a very detailed invoice on the overall inspection. I feel the service was above and beyond and exceeded all expectations.

Preston Z.

09/08/2021 12:00:00 SA

Having been a homeowner for over 40 years, I was more impressed with Goettl's service than any other AC company I've used. The company's communication was outstanding, from my first contact throughout the service. I heard about their AC Tune-Up for $129 on a radio ad (goettl.com/air-condition…), and I figured I'd give it a try on my 30-year-old unit. The technician who visited (Nathan) was very experienced and professional. I could not believe the thoroughness of the process. Using numerous sophisticated devices he checked out everything about the equipment. I got numerous photos showing what was inspected and cleaned. Nathan cleaned all the important parts better than they've been cleaned before. I felt I got a very honest assessment about my system, and I decided to sign-up for the membership that provides annual AC, heating and plumbing assessments. I attached just a couple of the photos I received.

Ashley L.

10/13/2021

I will admit a few years ago I had Goettl and would not leave a 5 star review. In fact I left them and tried other companies because it was so bad. However, with new management they've won me back and we've been happy for the last 5 or so years that we've been doing business with them. They always go above and beyond. For example, today we had Matt Tanner service our unit and in addition to that looked at other units in our home. One of them has been deemed by 5 other techs as completely broken and needing to be replaced. However Matt within minutes had the issue resolved and saved us tons of money on a new unit. We love Goettl!

Stephen B.

07/07/2021 12:00:00 SA

FIRST day: a guy from Goettl arrived concerning the clogged bathroom sinks. He did not cable any pipe or use a camera. He told me that hydro jet was required.
SECOND day: two different workers arrived and used the hydro jet from up on the roof. When they did this, black sludge spurted out of the kitchen sink (and splattered onto the counter). This clogged the kitchen sink, which was not clogged before the workers arrived. The bathroom sinks remained clogged. The workers left.
THIRD day: the original guy from Goettl arrived and he asked me where the sewer cap was. I said that I didn't know. He said that the owner told him it was in the back, and I replied that if that's what he said, then the sewer cap must be in the back. A few minutes later he told me that a pipe was collapsed. I told him I was just a renter. He did not cable any pipe or use a camera. I pointed out that the black sludge had risen overnight and that the kitchen sink was completely full of black water/sludge. He replied that it should be okay for now and he left.
FOURTH day: two workers arrived and worked in the back yard, then disconnected and reconnected the washer in the kitchen. When they got done, the washer was now on a slight angle, not uniform with the wall. When the last worker said he was finished and was walking out the door, I asked him if somebody was going to clean the black stuff from the kitchen sink and the dirt in the bathroom. He went back and wiped down the sinks and counters.

Kathy P.

09/06/2019 12:00:00 SA

Picture this.... it's Fourth of July holiday and your air-conditioner goes out, its going be 105° and you think oh my gosh what are we going to do ? it's Arizona on a holiday we have a 28-year-old air-conditioner this can't be good. LOL. My husband calls Goettl because that's currently the AC we have. We're connected immediately to speak with a friendly representative. They said they can have somebody out within an hour and a half. And then it gets better, Josh our technician shows up friendly and ready to work!!! We have a jimmy rigged old piece of ..... and Josh was still able to get our AC RUNNING and kept the bill under an arm and leg price...granted he said our AC is on a walker and will need to be replaced soon but this got us out of what could have been a horrible holiday mishap... shout out to Goettl and Josh for making our Fourth of July awesome!!!

September 6th 2019 12:15 AM
Josh to the rescue again!!! Thank you for being our AC SUPERHERO!!! I will recommend you to EVERYONE!!!

Katie L.

9/13/2021

HORRENDOUS COMPANY.

The customer service is complete trash.

We had someone come out to fix low water pressure on a kitchen sink, and replace two bath faucets as they had calcified internally from hard water.

First tech, Brandon, comes out and fixed the kitchen sink easily by just replacing it. Fixed the master bath easily and quickly. Then came the guest bath. He was here for HOURS on the phone most of the time asking for advice (I get it, it's great to reach out when you need to. But even better to be able to admit you aren't equipped or skilled enough to do the job well.) When he left we noticed that he burned the tub while soldering. Things happen, we get it.

Called and let the office know and they sent a manager (Carlos) out who said there's nothing he could do personally but he took a bunch of pictures to send back to his operations manager. At that time we were told this is likely not something Goettl can fix in house and that they'd have to hire out. Again no big deal, just want it fixed. He informed us someone would be calling within a week to schedule that/follow up. No call and that was well over a month ago (probably closer to 2 months now). We called last week to follow up, as life had been busy with a few family emergencies and it just wasn't at the front of our minds to do sooner. They scheduled us for a visit today between 10-2pm. We called at around 9 am to ensure this was not someone coming out to just tell us they can't fix it and we were assured that wasn't the case.

Around 12:30 we received a call from the office stating the tech was running behind on his first call and would be contacting us in about 30 mins. He called like promised....but it was the same tech that caused the damage in the first place. At that time we called again (1:16pm) and were told someone was coming out to fix the kitchen sink and two outside spigots. Nope. So we reiterated what was needed, and were told there was a scheduling issue and he wasn't sure if the tech had called in sick or if he was late but that was the only tech who could do the resurfacing so they're going to cancel the tech they sent out. I was told a manager would be calling me in five minutes. This customer services representatives words were my manager is walking over here right now so it won't be more than 5-10 minutes. 45 minutes go by with no call. I call again (2:03) and demand to speak to a manager since majority of these yelp reviews say how non responsive management is. I was connected with a manager who was less than helpful or apologetic. He said the scheduler messed up and moved our appointment from the repair schedule to the service schedule which is why they sent the wrong tech, and kept chalking it up to human error. He said he was sending Richard out right now, he's packing up his truck now and when I questioned that the tech was still there I was told he was standing there when the manager took the call. Manager said he was informed with my original call at 1:16 that the mess up had occurred, so why would he have waited to send out the correct tech for over an hour? If he had sent him out right away when he learned of the mix up, he likely wouldn't have been too far outside that 10-2 window. He had nothing but excuses and zero accountability. They claim Richard is on his way out now, but we will see if that actually happens and if he's even able to fix their own mess.

EDITED TO ADD: well he did show up. Worked on it for about 15 minutes, came out and said That's the best I could do with what they have at Home Depot. If I were you I'd just replace the tub cuz there's some scratches.

Absolute disappointment from a company who spends so much money on advertising. If you spent half that budget on better training for ALL of your staff maybe you wouldn't have so many one star reviews.

James R.

07/10/2021 12:00:00 SA

I was looking to replace my AC Unit. Appointment was set for 12:00 on Saturday, July 10, 2021. NO ONE SHOWED. I called after 3 hours and they said the Technician Andrew was running late, but I was his next stop. I said he always already 3 hours late. UNACCEPTABLE CUSTOMER SERVICE. Goettl wasted my entire Saturday.

Joshua B.

10/05/2021 12:00:00 SA

Emergency water line fix. Quade and Micheal came out fixed it quick with a smile.

Chris L.

6/17/2020

A/C 6 point tune up and inspection-$130:
Not super happy with this overall. Let me 1st state the teck was very cool and professional. Good guy to chat with.

Unhappy with it overall because our A/C is making a funny new noise which was my main reason for calling them out.
His basic answer was that everything is running within specs and nothing is broke. The system is working perfectly; However the noise is coming from the compressor and it's going out.
Me: AWESOME, can you guys fix that please?
Him: no, the system is old and mismatched and all we can do is replace everything for $10k+. Otherwise we're just band-aiding it.

To me that's like telling me, Hey your alternator is out on you car. We don't want to fix that for $300 so you should buy a new car from us for $10,000.

They came out here about 2 years ago and it was the same song and dance with the A/C and the water heater. Bot were too old and won't make it through this season.

Seems silly to me but I guess with larger companies like this they only have time and energy for large jobs.

Ted R.

6/21/2022

Been a customer of Goettl since 1964 having purchased at least 15 a/c units. Two years ago, we needed a 4 ton unit and air handler replaced paying $13K for it. This year we had another same 4 ton unit that needed replacement and Goettl quoted me $18K!! I asked if they could meet the same price as 2 years ago and they said yes. Because I wasn't in a hurry, I had another reputable company that's been in business here for over 50 years give me a quote and it was $9,700.00. Just because I wanted to keep it in the family I called Goettl and asked if they could match the price. THEY SAID YES!! My question to them was Why did you quote me $18K for something you will now sell me for $9,700.00??? I'll tell you why. It's because they've been screwing me for all these years. I'll never go back. The original owner of Goettl was reasonable, but the current owners are money grabbers!! Buyer beware. Only thing I can say positive was that Austin from Goettl was very courteous on the phone. (by the way I went with Donley a/c and they did an excellent job)

Jeff G.

3/25/2022

I was told to private message the manager Michael, but when I tried it gave me the message something went wrong please try again. When I tried again, I got the same message several times. May be the tech not sure.

Lyn B.

9/24/2021

The technician was great.

The process in which to get the new tankless hotwater heater is very frustrating. I was lead to believe everything would be completed within a day with a team of technicians. Actually one individual showed up and installed it over two days. The electric plug installed on another day . I also was informed after the install that the gas company inspector would be out within two weeks to inspect the new gas line and then a gas company technician would connect it to the meter and tankless heater. The installation that I was lead to believe would take a day is turning out to be 4 days. The finished installation will not be completed till at least two weeks. However, the technician had me sign the documents saying it was completed (stating it was his installation part that was complete).

Also, I never received copies of the document(s) I signed at the beginning of the process..

Update: After emailing (which was not answered) then calling I was again informed of a different process to complete the installation of the tankless hotwater heater. It will not take at the most 2 weeks and 1 visit it will take the following steps to be completed 1. The permit needs to be approved by Clark County (can take up to 2 weeks). 2. Once approved Goettl will send their inspector out (most of time 1 to 2 days after permit is approved). 3. After inspection wait at least 3 days for ME to call southwest Gas to schedule appointment to attach the new gas line to the meter and water heater. (They do not know how long before southwest Gas can schedule). This is so frustrating especially since I was not informed of any of this during the initial estimate.
They also invoice (due in 10 days) immediately upon the technician installation not the

Daniel U.

05/11/2020 12:00:00 SA

I hate how disappointed I was with Goettl's service. The dreaded AC failure had finally occurred and after being a member of the Sunny Plumber Club (expired a month ago) I thought I'd give them a call.

Now, I didn't think that Goettl was going to be the value buy but for the service and commitment I would get, it would be totally worth it!

The gentlemen came, right on time, and was very respectful and efficient. Great. System is dead, basically have to replace - that's what I figured. I was also very excited because I was told that we could probably get our system fixed that afternoon!

That's where the problem, I think, lies. Goettl prays on desperate people and charges an obscene amount. When I asked the gentlemen here what the charge would be he said - $10-20k. Big number to me for a 1488 sq foot house. He said, he could get me on the phone with a supervisor and make a decision! .... I didn't know really how to respond. I asked, to please have a quote emailed to me - and I think I shocked the poor technician. This company wants you to make a 10-20k dollar decision on the phone? I think that is absolutely insane. Either way, after insisting a second time, they agreed and said he should get one to me shortly.

Four hours later, I texted the technician who was, again very nice. He apologized on behalf of the staff and said he would follow up to make sure I got a quote first thing the next day. Well ... here I am ... three days later with still no quote. Sorry to say Goettl, after three other quotes (received same day) I have made the decision to go with another company who is here now. Their price was below $10k and there was never a delay or issue. Sorry Goettl - I guess you couldn't keep me cool?

Alex S.

6/19/2021

This is a pure scam operation, don't use them and find a local company. All they do is send their tech who tries to sell u thousands of $ of unnecessary equipment and services and buy into shady warranties etc. Prices are inflated 3-5x. Zero stars.

Kempton B.

6/17/2021

Goettl says we don't do it easy - we do it right. Well they don't do it easy or right. They have left my family sitting in a 98 degree house when its 115 out and have refused to help us.

Do not use this company - they are incredibly rude on the phone and each representative you speak with will tell you a different company policy. Its awful.

David O.

8/23/2021

We had a leak coming from our EcoWater water softener, it's been an ongoing problem due to EcoWater's low-grade pipe they had installed (other than that we've been really happy with EcoWater Systems especially their employees). My neighbor highly recommended Goettl so we tried them out. Miguel came out to help and I was blown away by their service and expertise. When I called they set me up with an appointment, it would be in the afternoon, but since it was an active leak I pushed for an earlier appointment if possible and they did! Miguel did a fantastic job, and spoke so highly of the company itself and there subscription plan I JOINED!! Goettl takes care of it's clients AND employees, that's GOLDEN!! Thanks Miguel and Goettl, looking forward to more great work from you. :-D

Jack M.

6/18/2021

There are so many different issues here I'm just going to stay don't fall for the bull crap marketing. It's just a scam. Ibelieve this company started believing in themselves as some kind of culture commercial stars.
The way Ken and Zach pontificate even when you're on hold, about how they do things the right way not the easy way. It's just a lie and couldn't be further from the truth. Just watch how when your tech shows up he does nothing but give you sales pitches. You can see from all my reviews, I'm just laying down the truth here the way I see it avoid this company at all costs.

Erwin L.

08/08/2021 12:00:00 SA

Getting a quote was great and they were able to get us a discount on a unit that was already in the warehouse. Install was great as well and everything was done in a day. Tried to get a rebate for the new unit throughout electricity provider APS and that's where the experience became subpar. Their customer service reps were very nice and helpful but their rebate person Zacora did not respond to emails or follow up. We had 3 months to file the rebate with APS but it looks like we're giving up on that due to lack of follow-up and apparently their termination of rebate contract with APS.

Brandon D.

4/22/2020

Goettl may be all over radio advertising but you should stay far away. I was quoted $3200 to fix something totally unrelated with the actual problem. I'd like to add that the person from this company discovered the problem in about 10 minutes of being in the attic.

The ultimate issue was leaking check valves outside on the compressor and new refrigerant, total cost about $500. A technician from another well known company spent several hours searching and doing complete leak checks to determine why the refrigerant was 12 pounds low. Goettl didn't even mention the refrigerant being low and wanted to sell me a part that you can buy online for around $175 along with new coils, refrigerant extract and disposal and 15 pounds of new refrigerant.

Goettl technicians are paid almost exclusively on commission so it is in their best interest to find problems not even related with the issue. Had I paid the $3200 to do all of the work I would have had the issue again as the root cause of the leaking refrigerant was never discussed and would have slowly leaked out again.

Remember just because a company sounds completely trustworthy in their advertising does not mean that they are. Always trust but verify. Get multiple quotes and decide for yourself which one is being honest. There are bad apples everywhere but pretty easy to catch them in their game. Check the internet for the fixes that are recommended and you can see prices for parts and estimated labor.

Andrea D.

08/10/2020 12:00:00 SA

Everything they say in their ads is spot on. Today I purchased a water softner for our home. Adam our tech was so professional and explained everything so well. They are installing our system today. I highly recommend their Sadie dog protection plan. Dakota who came out to flush our water heater was a life saver as if it wasn't for him we would have never known our water softner wasn't working correctly. Goettl does not cut corners on their services and products.

Charlotte K.

7/22/2022

A lot of promises were made and broken during my experience with Goettl. My technician was hours late. I was urgently trying to replace my HVAC before it went out again this summer, so I ended up signing a contract for financing through their 3rd party (you have THREE days to cancel the contract). I found a MUCH better deal for the SAME exact HVAC (literally HALF what they charge) and I decided to cancel so I could save myself thousands. I attempted to call three separate times to cancel my contract and was told the manager that has the ability to cancel is unavailable and that I will receive a call back today. I never received a call back. Next day I attempt to call yet again to cancel as my three day grace period was coming to an end. Finally was able to get a confirmation that it was in fact canceled, and was again promised I would receive an email regarding the cancelation, as well as a separate email from their 3rd party regarding the cancelation as well, by the end of day. End of day came around and NOTHING. I decided to call the 3rd party to confirm the cancelation, just to find out that the contract was STILL ACTIVE, therefore I got the run around and was lied to by management at Goettl. I was able to cancel through the 3rd party, and decided to give Goettl a call back to CONFIRM that my appointment and contract was canceled on their side. I sat on hold for over 10 minutes, to then be told that they are unable to check on my contract and that I will receive a call back YEAH RIGHT! I cannot trust Goettl now, and nobody else should either. It is IMMORAL for a widely known company to LIE about a contract cancelation. Very disappointed, especially since I still have not gotten a straight forward answer regarding my cancelation. Will forever tell people to NOT use Goettl, unless they prefer to be screwed over and lied.

Nelson L.

09/09/2021 12:00:00 SA

I had a routine a/c maintenance repair service scheduled. First the technician arrived late. Then he could not do any of the service in the attic because 'someone had his ladder'. The technician told me it was not necessary for him to go up in the attic to inspect the air handlers. Then he took twice as long to service the outside units, as compared to the half dozen times done before. One part needed to be replaced. Goettl had an upcharge of 875% over the cost of the item.

The technician used my garden hose to flush all the trash that accumulated around the unit (this was a good thing) . But then he just left the hose laying around like it was my job to clean up after him.

Before I wrote the review I attempted to contact management to express my concerns. I have been a loyal customer for many year and felt I owed this to them. But after six attempts to speak to someone in authority I gave up.

Until Goettl gets their act together I would not recommend using them.

Lindsey W.

1/16/2021

Had a fantastic experience with Goettl. When we decided to replace out entire AC system we shopped around for a few quotes. We wanted to include a larger group in our line of estimates. Goettl came in and blew us away. This was our first experience with Goettl and were very impressed. During the quote the team member showed up with shoe covers and a mask showing that safety was important to them. He was very thorough and took pictures of everything to help walk us through what our current system was and what they recommend. After negotiating a really great deal we decided to go forward with the job. So glad we did!

Caesar was our lead installer and he is very detailed. Our install was a difficult one due to the location of the previous heater and coil, but he spent the time to do it all correctly. It was a long day for him and his helper to get our full system set, but he did not leave any detail unattended to. He was unable to do the final checks the day due to timing of the install, but returned and spend some additional time checking everything so we were 100% working order. They even helped paint our ceiling where a few areas were bumped during the removal and install.

My husband and I were very impressed by their attention to detail and how respectful the team was. We would definitely call them again!

Andrew G.

7/14/2021

100% do not use this company. My AC just for the master bedroom went out so I started shopping for quotes. Ended up going with Goettl even though they were more expensive b/c of this entire speech about how they will install it right and installment is 90% of AC functionality blah blah. I went with their 4 star unit (out of 5) and even was given a discount to earn my business since I have 3 AC's total and the other 2 are old. That was 3 weeks ago. Used to sleep at 72, now I have to put the AC down to 67 just to be comfortable in our room. 3 different techs have come out, all of which I had to call to set an appt, they never actually call you like they say they will, all claiming different issues. All did agree that my return vent needs to be bigger and stated they would do it but every subsequent tech apparently didn't get the memo and bring the new vent to replace. It is leaking refrigerant. Despit the 3 tech who have come, there have been 3 days of techs no showing all day even when I call multiple times and am told every time they're on the way. To cut the story here, I spent 15k on a 3 ton AC 3 weeks ago and it still does not work properly. Could have gotten it done for 10 or less. Learned my lesson. Never again with them

Side note: They sell Goodman AC's if you are wondering. They slap their name on it and say its their own AC but its a Goodman

Brittany S.

6/19/2020

Our air went out and we called them because they were willing to come quick. We have two small children, so yes, we wanted someone quick. The service guy gave us a quote 11,000.00 to 20,000.00. They also gave us a maybe fix a problem price of 1000.00. We decided to get a second quote. It took 200.00 to have the repair done. The system is working great!
Then I had a condescending person from customer service call me. DO NOT USE THEM! How they sleep at night is beyond me.

Jarrett M.

6/28/2020

Disappointing Goettl customer service. Waiting 2 hours after they said they would be coming. I had to call them to ask wear my plumber was. Plumber gives me attitude when he arrives, even though he was late. This has happened multiple times now.
I bought the Sadie Protection program, once it expires I won't use it again. Ken Goodrich has lost my business.

Karen H.

8/29/2021

We had a technician out. He spent 10 min on the roof and 30 min on a hard sell-... Part? $3000- not available-won't know if it ever will be til Monday. Could take weeks to get it if there even is one, So, how about a new $14000 plus or minus new unit installed tomorrow?

Us: Ummm what?

Sorry I can't help you, he says. You now owe me $80+ for my visit in which I did nothing. Super sorry. Thanks for your hospitality. Bye.

Exit tech leaving us high and dry in a hot house no better than before we called. Oh btw, here is a stuffed dog and a cheap ass flashlight.

Thanks Goettl for nothing. Our advice people? Stay away. I'm thinking these techs are salesmen in disguise who work on commission and cannot be trusted.

Sarah S.

7/31/2021

Customer service and calling them on a phone is a nightmare. My card was charged multiple times for monthly charges even after I asked them to remove my card information. When I contacted them initially they assured me I would get a refund and that they would remove my card. However the next 2 months these charges reoccurred and had to call them and be put on hold multiple times before receiving any refund. It took them months to resolve and I still have not received my full refund.

Chadd M.

08/06/2020 12:00:00 SA

Update: The supervisor, Greg called me to address my concerns. He sent a tech out immediately and went above and beyond to fix my specific situation. He mentioned that my altercation with their dispatcher will be addressed and taken as a learning experience. Overall, I'm pleased with the outcome and my friendly, knowledgeable tech, Russ. Thanks guys.

I had an appointment for my ac to have a tune up for this Saturday from 2-5pm. No call, no show. So I called in at 5pm and they connected me to a dispatcher named Nicholas. Nicholas told me my repair wasn't considered an emergency so they would have to reschedule sometime next week. Once he sensed my unpleasant response, he became irate. He then hung up on me. Mind you I paid for the Sadie dog protection plan $199 for them to service my ac. Still here with no ac. Wish I never went with a big name thinking I'd get better service.

Joshua C.

4/20/2021

Shady, pushy sales tactics and the dude they sent out was abrasive and constantly talked over me; not a good tactic when someone is looking to make a $20,000+ purchase. I will personally never call Goettl for anything again.

Sonya M.

08/12/2021 12:00:00 SA

Have to give 1 star to leave a review. They deserve negative stars. We signed up for their Sadie service plan, it's been 3 months and 3 cancelled appointments the night before they are suppose to come complete their service. Yet they have had no issue charging us each month for a service they can't seem to provide. Terrible customer service.

Brian G.

05/12/2021 12:00:00 SA

Sticker shock for sure. I could and should have performed the work myself. They charged 300+ bucks to take hair and gunk out of my drain but tried to sell me the Sadie package for 199.00. I thought I was getting the 80 deal. Nope! I felt I do not want them in my home again and got socked for the full price. Shop around people and watch for surprise prices from Goettl.

Brendan A.

6/24/2021

Just to clarify this review is not based on work done to a unit. This is only with customer service. I had called and scheduled an appointment about 2 weeks out and received a confirmation email. The time of the appointment came and went with no communication. I reached back out to them and they said they had no available tech to come out and could not complete the service. I understand it's hot and the demand is high but call or email and try to reschedule. The customer service agent I spoke with was very nice and I appreciated them.

Lance D.

5/29/2021

So on 5/13/2021 I had my full rejuvenation including opting for the Sadie guard dog annual package completed on my 8 year old AC unit. I was told that the AC was in good shape for it's age. I was also told it didn't have some of the needed items in ensure it would last years longer. So I said goodbye to $1,100.00 bucks and prepped for a cool summer.

So fast forward to today 5-29-2021 and the old ac isn't working AT ALL. So I called Goettl expecting and apology and a service tech shortly. What I got was who are you? It's like it's only been 2 weeks can we skip the name address phone number game.

What I got was so sorry no technician for you today. How about tomorrow between 12-3? Are you kidding me it's 100 degrees and it's a holiday weekend, I had other plans than sitting and sweating my butt off waiting around for you all.

So I'm off to a hotel for the night (BTW, hotels are hard to find and expensive on a holiday weekend.)

I put the call in a hour or so ago, waiting for a manager to call me, he most be one busy guy, cuz I haven't heard from him.

So GOETTL, if you are listening, you should always have techs available to service something you very well may have screwed up. I'm not sure it was you, but I'd bet it was, it had been running solid for the last 5 years, within to weeks of you all tuning it up it quits, my money is on you all missed something or left something unfinished.

L

Tiffany K.

7/21/2020

When our a/c went out, and our home warranty company failed us, we called Goettl!! Within an hour and a half of my initial call, a service provider was at my door. We were blessed with Josh Dixon as our service technician. Josh was professional, thorough in his diagnosis, respectful of my home, and man, is he a funny guy! Josh made a stressful situation so easy with his comforting nature and great sense of humor. It felt like an old friend was visiting.
When Josh informed us that we needed an entirely new system, and showed us the photos that were leading to a catastrophic failure and damage to our home, we knew the right thing to do, was to continue with Goettl, even though we would be paying out of pocket. Josh made the paperwork and financing so easy and stress free!
And again, within and hour and a half of finishing paperwork, there was an instilation crew, at my door with a whole new system! They stayed until 12:30 am to make sure everything was running properly and my home was finally cooling!
Goettl was a lifesaver! And in hindsight, I am so glad our home warranty company failed us. Otherwise, we wouldn't have been able to work with such an amazing company! Thank you Goettl! And a special thank you to Josh! Such an amazing experience!
P.S. our new system is saving us a whopping $3.50 a DAY in electrical costs in the middle of summer!

School K.

08/02/2022 12:00:00 SA

overpriced as hell and was a total wank of money. one unit was 21,000 and we paid that much for two if the same with Hendel do Hendel so much better.

Mike B.

8/28/2021

Our new AC installed by Goettl is less than 1 year old and is regularly tripping the breaker. This is something that our previous 20 year old AC never did. Since Goettl installed our AC, we've had water leaks in our roof around the AC that weren't there previously.

We called Goettl to come take a look at our issues. They provided us with an arrival window of 2-5 pm. By 4:30 no one had contacted us so we called to get an ETA. They said they needed a whole hour to come up with an ETA. An hour later, they needed another hour before they got to our house. I write this at 9 pm. The technician is no longer answering the phone now. Not sure what the status is.

If you need an AC, I suggest you go with literally anyone else. These people are incompetent.

War_Bird0 _.

8/24/2021

I've only used Goettle for my AC unit. Not only has Goettle shown me that they are a team-driven, professional, courteous, customer-oriented business; their employees are some of the most well trained and friendliest techs you'll ever meet. Take my man Q for example. Not only did he take sincere steps to ensure that I was satisfied as a customer, he understood that by being honest about the work he was doing for me and my family, that he was simply doing the BEST HE COULD which is EXACTLY what I needed and what we all need or can expect from anyone.

I am personally a fan of Goettle because of employees like Q. I will always express to my friends and family that Goettle techs and therefore Goettle as a whole are the best HVAC ambassadors in the valley.

I give four stars only because I was scheduled for a routine visit in June, and I didn't actually get service until the time of this post. We've had an emergency in the past, they took a day to get here. When they got here they did outstanding work.

Janice B.

04/12/2021 12:00:00 SA

Over priced and the customer service line is a joke. You have to listen to a Commercial for 5 minutes before you even talk to someone. When you do talk to someone they can't help you. All they do is take a message. Honestly what is the point of their position?

Oli L.

5/20/2020

We've been VIP members with Goettl Air Conditioning & Plumbing for a couple of years. They came for the Plumbing inspection and found our water heater leaking and several valves frozen. Scott & Brandon were personable and knowledgeable! We gave them the green light to replace all we needed. They were fast and cleaned up their mess.
We are thankful we didn't come home to a flooded garage like so many! The Goettl team caught it right on time! Thank you Scott & Brandon at Goettl Phoenix!

Elisabetta P.

3/14/2021

I'm so pissed for how I got treated, this company is lousy and it deserves to shut down for good! I called Goettl a week ago to schedule a AIR DUCT CLEANING for my unit in North Phoenix. Besides all the BS that they tell while they make you wait on hold, the person I spoke to was not the nicest. Anyway, I got an appointment for Friday March 12th between 2 and 5 pm. I asked several times about the price for the job and I was told (and I'm not crazy) $129. Other companies were charging a lot more so it felt strange that the price was so low, anyway, the employee over the phone said $129. Friday the 12th comes, I get a 30-minute call ahead of time to let me know the technician was going to be there shortly. (We live in South Scottsdale, so I specifically asked if they could call me ahead of time, because it's a long drive each time from South Scottsdale to our other home in North Phoenix). Plus I had to leave my job too. The technician shows up only to tell us he was not going to be able to do the job. Like, what???!! They made him drive all the way there just to tell us that??! How about calling me instead??! Why in the world do you ask for customer's phone number if you don't communicate things like that??!! I had to leave my job and drove 45 minutes in traffic for nothing!!! And do you know what the excuse was? Ma'am it's raining and I don't have a 32-foot ladder to get to the roof. On Friday March 12th it was raining all day in the whole Valley. You could have called me in the morning to let me know that in case of rain, no job done. The excuse of the ladder then...don't get me started with the frustration. It's your responsibility to have all the equipment, not my problem. I talked to the manager over the phone, he didn't even apologize for the bad communication. Unbelievable. Despite wanting to end this horrible experience here, I rescheduled another appointment for the next day, Saturday the 13th of March, again between 2 pm and 5 pm. Just to be sure the message was clear enough: Please guys, let me know when the technician is coming AHEAD OF TIME, because I don't live in North Phoenix. Now it's Saturday the 13th, 4:35 pm and no call from anyone. Maybe they forgot, I thought. So I took initiative and called Goettl to make sure the appointment was still on for me. Management told me they were just about to call me and the technician was going to be there in about 45 minutes from the moment that I called (4:35 pm). Okay great, my husband and I jumped in the car to get there too. At 4:39 pm I received a call from Goettl telling me the technician was already there in North Phoenix. Just four minutes after they gave me the 45-minutes window. What???!! These people are so insolent that they asked me if the technician could start without us. Yes sure, after all of this you expect me to trust you guys to put your hands on my property without my eyes on you. I said, no I'm sorry. It's poor organization of your part, now the technician waits there patiently until we get there. Upon our arrival, the technician Jose (very nice guy) told us: so this is just a check on the compressor right?? (.....) I just wanted to bury myself in despair. No it was not just a check on the compressor, I scheduled a air duct cleaning of the whole unit!! So finally the mystery for the low price was solved. Jose kindly explained us that management told him it was just a check (for $129) and the whole air duct cleaning and sealing was a lot more (like $900 or so). We had to send him away cause that was not what we needed. And it's not about the money, it's about that I don't trust these people anymore. And this time I refused to schedule another appointment with them. I cannot believe all these events happened to us, management is rude, unprofessional and very POOR ORGANIZED!!!! They basically screwed up everything: the price, the appointment, the job scheduled. Again, from a company that brags itself for being the best, this is a travesty. Ridiculous! Never had things like that happened to me with an air conditioning company. I feel sorry for the technicians because they are actually very nice and down to Earth.

Dear future clients, please read this and be aware! Your chances of succeeding with these guys are very low. Better go with some other companies.

Kelsey D.

10/18/2018

Latest update: I should have done this last year but forgot. We finally got someone to come out and they realized the upstairs unit should have been a 5 ton, not a 4 ton, and the first guy measured wrong. They ended up putting in a 5 ton variable speed for not charge. Our AC has been working perfectly ever since. I appreciate them making things right for us.

Update: Day 6 of our brand new ac unit not cooling properly. So far, we've had a service tech out twice last Wednesday and an install tech yesterday. No one can figure out what the issue is, although, they can confirm that there is a problem. I was supposed to hear from the install manager today to get a solution figured out but, lucky me, he never called.

While I'm a reasonable person and understand things happen, I can't understand 6 days without resolution. My house has been set at 76 all day yet the coolest part of the upstairs can't get below 80 (and our 1-year-old's room is 86). Unacceptable for brand new units. This company needs a lesson in timely customer service and quality management.

Linda H.

05/02/2022 12:00:00 SA

Price gouging at its finest. Wow! I called Goettl to help my elderly, 83 year old mother with a leaking and broken hot water heater. I could have never imagined that they would do the job and charge her $4,367.00 for an electric hot water heater. When I called to inquire as to why the service and product were so expensive, they kept telling me they gave her three options to choose from. And yes, they did: a $2,000, a $4,000 and a $6,000. What happened to the regular, usual, typical and matching what she previously had $500 water heater as an option? Why in the world did they start off with the $2,000 version? I know we are experiencing inflation, but I can find absolutely perfect hot water heaters for $500 - $1200 that would have easily done the job! Recently widowed, my mother had never purchased an appliance like this on her own and I'm disgusted and ashamed of a company who would take advantage of her situation. I will never recommend this company to anyone.

John J.

04/11/2020 12:00:00 SA

I was going to replace the caulk around the base of my toilet base when I found out the hardware had broken and the toilet was loose. I decided to have it done professionally and home warranty takes too long so I called Goettl. They arrived within two hours, probably lucky due to COVID Jail, and gave me a quick rundown. I asked them to go ahead and replace the wax ring too. I was very happy with everything. Service, politeness, promptness, and price.

Cindy H.

02/04/2020 12:00:00 SA

Their service techs have always been professional, on time and stand by their work.
However in their free service and inspections when you buy their plans, the upselling and costs for every tiny little thing in your house is a bit much and they do not lie when they say they are not cheap.
I will not be renewing my service plan.

Joyce V.

04/07/2021 12:00:00 SA

Grossly overcharged for a new system, by more than $3,500. At the yearly check up tech tried to sell a cleaning service and put the batteries back in the system WRONG!!!

Brian C.

04/11/2021 12:00:00 SA

After posting my review i received a call from the supervisor saying that he is going to make the refund and that he didn't know what happened to the first one.
4/13/2021- refund has been received and my account credited. At least they did the right thing in the end. Beware, get bids, and do not trust one.

Jon H.

3/20/2020

We were in desperate need of an entire replacement of our HVAC system. We called Goettl and they came and showed us our options. The next day they swapped out the entire system. They did it in 24 hours from when we said go ahead.

We also had a tankless water heater installed too.

The workers were super nice. All 7 of them were great.

Everything they installed looks like state of the art top notch stuff. I am impressed. We paid plenty for it though. It is costing us a small fortune but I will not be worrying about our system for years.

Mike W.

2/27/2021

Called looking for a quote, call taker and her supervisor at a company that installs water softeners on daily basis would not give me an estimate. This should have been a red flag but they seemed like a family company.

2 guys showed up to give an estimate- then their supervisor called me and gave me a quote, $4-6,000. I said I would think about it which I don't think is inappropriate. Supervisor then uses 1950's sales tactic- oh I was under the impression you wanted this done today, which I never said at any point. I laughed and within 20 mins I had another company scheduled to come install my water softener.

Mark H.

2/17/2021

A word of advise to anyone shopping air conditioning replacements, DO NOT USE THIS COMPANY. They will charge you 2 to 3 times more for the same unit, and the warranties offered won't be as good. I recommend getting a quote through Accurate Air conditioning or Cardinal Heating and Cooling if you live in Arizona.

Chad M.

3/18/2022

Goettl is a prime of example of what is causing inflation in America. Absolute criminal price gouging. Called to have a shower/tub valve replacement and tub drain installed on replacement tub. 3-4 hour job involving no materials. I did all demo, wall opened and old tub removed, and provided all materials except for maybe 2 feet of copper for valve change out. Estimator came back in house and said $6000-8000. I said your kidding right. He went on high end and said maybe 4-5 hour job. So I said your rate is $1500-2000 per hour for a simple plumbing one man job. Guessing they are paying the plumber $40-50 per hour and keeping over $1500 per hour on top. Told them they wasted theirs and my time. Called PlumbSmart and they did entire project for $1400 and took 3 hours. Absolutely criminal price gouging and ripping off the public by Goettl. . Nothing to do with supply shortage. Do not ever use this rip off company.

Erik C.

04/07/2021 12:00:00 SA

When they show up I think they do solid work. However after waiting for almost the entire appointment window I received a call to reschedule. Ok, s@!t happens. Rescheduled and on that repeat visit, no call no show. Two stars for the good work when they show up.

Thomas K.

11/29/2021

Goettl charged $80 to inspect a drain and $400 to install a $20 bathroom faucet. They were in and out in 15 minutes.

Julie D.

04/04/2021 12:00:00 SA

They stood me up TWICE! The 1st time they called to say they would be later than 3pm. I asked them to speak with the tech and find out how much later they would be then call me back. They never called. Because I wanted to use my last free check up I called and scheduled another appointment. Stood up again! They aren't even worth free! 2 days wasted waiting for them! Never again! Would give 0 stars if allowed!

Darlene P.

04/08/2021 12:00:00 SA

At a time when so many are in need, Goettl did not hesitate and offered a free A/C tune-up just before Summer. It was a generous surprise. Our technician, Ibrahim Salem is a great example of good customer service. With a boy-next-door demeanor and very knowledgeable, helpful, and thorough, we were happy to have him in our home; servicing our A/C. It was so nice to see how proud he is to be an employee of Goettl. I would definitely recommend Goettl to family and friends.

Chris M.

10/14/2021

Beware! They advertise to clear your drain for $80 or it's supposed to be free. Well it's a classic bait and switch. After over an hour of listening about how bad my plumbing is, and how they couldn't clear it without some ridiculously expensive hydo jetting I paid the tech $80 just to get rid of him and I stilll had a clog. Called another company next day and he fixed the problem in 20 minutes and gave me a 10 day guarantee. Lesson learned. Stay away from big companies that do major advertising !

Teresa D.

3/19/2021

I got a call from a plumbing company offering me a FREE A/C service from their partner company, Goettl. There was nothing to lose, so I accepted the offer. The technician came, was very pleasant, and went up to service the system. About twenty minutes later he came down, and told me that the system was showing signs of corrosion and neglect. That's when the sales pitch came. I get the idea of drumming up business, but the scripted approach is annoying and breeds mistrust. My A/C system was barely fifteen months old, which means it's not old enough to be very neglected and is not corroded. Any chance they had at getting me as a customer went out the window.

Alena M.

1/28/2021

Robert and Carlos did a great job cleaning the ducts and installing insulation. They took great care of the property and cleaned up as they went

James P.

12/10/2020 12:00:00 SA

If you're looking for A/C service/repair, I'd avoid Goettl at all costs! Our upstairs unit stopped cooling in July and I called Goettl to come out to repair it. They said there was a leak at the compressor that they recharged and scheduled a later visit for leak check. Charged us $745. Upon return visit they said leak was in attic air handler coil which would have to be replaced. Unit is 4 years old with a 10 year warrantee. After waiting for 10 days they finally came out to install the coil and drier for $2468 which includes the coil from Ruud, which was provided at NO cost to them as it was under warrantee, plus $533 for a bi-flow liquid line filter, (which according to a/c catalogs I've seen list for between $12 and $35. 2 days later, the unit stopped cooling again and again they came out to leak check. Found a leak at the compressor which they fixed for free. I disputed the claim- 2 charges for a total of $2768, and Wells Fargo backed me up due to Goettl's failure to respond. Late last week, around 12/3 I got a call from Goettl wondering when I was going to pay the balance. Told them that I had no intention of paying this disputed bill and WF had already ruled in my favor. The guy told me that they already had my credit card on file and they would charge me whereupon I told him that if they did I'd sue their ass.
I wouldn't do business with this shady company if they were the only ones in the valley!

Frank B.

7/17/2019

I had a tech come to my house. Chris was on time and professional.
He gave me some ideas, I ask for some time to think it over.
A couple of days later I tried to contact him. I did notice I was getting calls from the SUNNY PLUMBER I didn't want a sales job on PLUMBING
There was no voice mail. About two weeks later I ran into a GOTTL truck, I spoke to the driver. He said he would set it up. We set the date.
No one came by, I contacted Chris. Neck I got a call from the supervisor. He told me that the job could be done. No on site inspection.? He said that the ac needed to be held in the air with a crane. My ac sits 90 ° off the box? Wasn't given a choice.
Felt like the THREE STOOGES ...

THANKS FOR WASTING MY TIME

Frank b

Jay P.

1/19/2021

DO NOT sign up for the monthly service plan like we did. That simply means that anytime you have an issue, you will be placed squarely at the very bottom of their list since they already have your money.

Then, to make matters worse, they would rather bump you off that list at the last minute and schedule someone else since you're already going to pay them no matter what. Basically, the opposite of how it should work. They will schedule you several weeks out, then cancel the day before and offer an appointment several more weeks in the future. Other times, they simply won't show at all.

Jenny L.

6/29/2019

All this company cares about is sales. They mark up their prices triple the amount and then claim to negotiate the price down by saying they spoke to the owner. They're sales driven...even though the technician seems to pretend to care and claims to be in the ac industry for more than 25 years.

It's a shame that a company that spends so much money on marketing and advertising could care less about their customer's needs. I would recommend to stay away from this company, total rip offs.

After deciding not to go with them they seemed very irritated and pushy. Thankfully we got different quotes from other companies because as mentioned before, their quote was three times the amount.

D Ranea B.

08/01/2020 12:00:00 SA

If you are a new customer don't bother... find a different company.
The company I have used in the past, closed down because the owner retired. I was looking for a new company to just do a maintenance check up. I made an appointment for today between 4-7. At 6:30, I got a text stating a technician was on their way. No one had shown up or contacted me by 7:30. Concerned, I called the company and was told that they were on their way and would be there soon. At 8:00, I received another text stating that they were on their way. It is now 9:00 and no one has still shown up or even bothered to follow up with me. I am annoyed that I spent my whole evening waiting for no one to show up. Obviously, they don't need or want my business.

Juice L.

7/28/2020

Set up an appointment for 3pm one day and rather than show up we received a call at 3:10 from the company wanting to do an assessment over the phone. Finally got a rep out after speaking with a supervisor. Rep did a full inspection and quoted a 3 ton 2 stage unit for just under 20k installed. When told he was double the price of 3 other quotes, he gave some song and dance about having some installs cancel and units sitting in the warehouse they would need to send back so he can and drop the price 5k. Felt like the rep was a used car dealer and shady, which I did tell him. Unit is being replaced by another company that is doing everything that Goettl claimed to be the only ones to do...ie balance the system, run static pressure tests....blah blah blah......get other quotes.

Cynthia K.

8/24/2020

Lady that answered phone was so rude we didnt even make it to my address for a service call! Had to choose a diff company, good thing there are many!!

Todd S.

7/21/2020

Needed to replace 2 AC units. The sales technician said he could spec out the job without climbing my roof, and made a smoking good offer. The crew shows up the next day and surprise! The deal is not so good as we thought (3 week wait without AC). Then the bait and switch, well we have a different model... Did I mention the high pressure sales technique? No, well I had a bad feeling but the deal was too good to pass up. Call it a lesson learned.

Katy C.

9/24/2020

Last October we paid $17,000 for a new air conditioner and it has stopped running 4 times mid summer. They have sent a different tech out each time that each diagnose a different problem say it's fixed and it stopped working again. I simply would never recommend this company to anyone, ever! They are expensive and incompetent.

Well we're going on 5 times broken now!

Zaina I.

8/28/2020

Terrible terrible terrible service. The AC repairman (salesman) came to my house because my splits were off. He took a few minutes to look around, came storming in and quite literally started to scold me. He was rude, and obnoxious because I didnt want to pay $2000.00 for a job that would later cost $400.00 from a different company. Their repairman kept pushing the minor fix that would cost $300.00, kept insisting and insisting and I kept saying no. When he left I literally cried because of how rude he was to me, it felt like my dad was scolding me. I will NEVER do business with them or reccomend them to a friend. Their ads on the radio piss me off every time I hear them now. NEVER AGAIN GOETTL.

Terrie D.

7/24/2020

Understanding that mistakes happen is one thing. Never hearing from a supervisor after that mistake is another. We had a very nice crew install a new tankless water heater, water softener, and reverse osmosis until at the beginning of the month. There were some respect of time issues but that is not the brunt of my fustration. The technician believed the reverse osmosis was hooked up to the refrigerator, even though when asked we said that it was not. We had just moved and only been in the new house a matter of weeks. To that point we had never pulled out the refrigerator to check, so we relied on the techs expertise. Well, turns out the refrigerator was not hooked up to the system. 2 days after the system was turned on my son slipped on some water in front of the fridge. We investigated and that the reverse osmosis hoses was just hanging there with water pouring out of it. We shut off the water to the refrigerator and called Goettl immediately. We talked to the after hours phone center who set up a tentative appointment for the next day. We got a call the next day from the scheduler to make the appointment. The same technician came out, apologize for not making sure it was hooked up, and fixed the issue. Goettl sent out a restoration crew that day. The crew set up a number of fans to dry out the water and 3 days later added more fans and a dehumidifier because the water was not drying. A few days after that the company had to remove baseboards, punch some holes in the wall and remove the toe kicks from the cabinets to help because the dampness was still present. After a week they remove the equipment that be had running in our home 24/7. In the midst of all of this we received an email survey, were I laid out the issues, left a phone number, and was told we be contacted. To this point, we have never received a phone call from anyone in their management team. My husband called yesterday to find out when the repairs would be made to the dry wall, bubbled up paint and baseboards...again speaking to an operator. We were told we would receive a call back from a supervisor. We did NOT. We got a call from the restoration company as to when they would come out. I would like to know how a company who raves about their customer care and quality service has never had anyone call us. No apology for our son falling and slipping on water, no apology for all the damage to our new home, no apology for 2 days of extra water expenses because of the water pooring into our walls, and no apology for the extra expenses of having 5-7 high power fans and a dehumidifier running for a week straight. I feel like that got my 14.5k and never looked back. Know we are stuck with their $300 protection plan that we will NEVER use because of their poor customer service. I think Sadie is a bad judge of character.

Kelly A.

3/25/2021

I really appreciate Goettl fixing a longtime problem. I'd given up, but pursued it one last time. I appreciate George sending someone out to properly fix the problem. Really appreciate his attentiveness and professionalism of him and his employees.

B G.

08/07/2021 12:00:00 SA

Called on a Saturday morning because AC was out. Their answering service told me the technician would come out as soon as he was done with his next job. Wait a few hours, then the technician calls and tells me he has no availability at all, and the answering service gives false narratives. Very bad customer service experience.

Max E.

08/05/2021 12:00:00 SA

My AC went out a couple days ago, we called around to some places we had used before and everyone seemed to have no availability, so next, we called Goettl and they were able to get us in within the next two days, which we were relieved to hear. They came and told us that our unit was old and was going to have to be replaced soon, but that the motor on the compressor was out and could be replaced today and get us through the next month or two of hot weather. So the motor was replaced and the house finally started to cool down (around 1 pm) and we made arrangements to have another company, that we've used for years and trust, to come price out a new AC unit. The next morning I wake up around 8 and the temperature in the house is above the set point and the AC is once again broken. So we reach out to Goettl again saying that the motor installed less then 20 hours ago, is not working, so they send a technician out who tells us that the AC unit itself needs to be replaced because the compressor is completely broken. I was obviously irritated considering we had spent almost a thousand dollars the day before on a motor, which was brand new and still functioning, but obviously wasn't the answer to our AC issues. The technician told us that their cheapest units started around 10-12,000 and the most expensive and energy efficient ones would cost around 20-22,000, with the technician telling us that the cost of the motor would be taken off the total cost of the unit since it was just installed the day previous. We told them we would call them back with what we decided to do. Thankfully the other company came through and priced a full new energy-efficient unit with all the service, new equipment, crane use, and drainage layout for a price of $10,265, which was Goettl's pricing for their cheapest units. And best of all, the other company scheduled us the next day for unit installation so that we wouldn't have to wait around in our house where the temperature stayed around 90-95*. We called Geottl back saying that we wanted them to come take their motor back, which was fresh out of box less then 48 hours ago, and we wanted a partial refund because the motor was not the solution that was promised to us, however, we still wanted to pay for the technician's time spent at our house. Long story short, that phone call ended in we can't take that part back, it's been used, and that technician wasn't authorized to tell you that you'd get money off the unit because of the motor... Basically contradicting everything else that other employees at Goettl had said. There just seemed to be a company-wide lack of uniformity and understanding. Multiple staff members told us at Goettl we do things the right way, not the easy way, and with our experience this last week, I'm concerned what would be considered the easy way if what they did was the right way. Before this week I had only heard positive things about Goettl but unfortunately I will not be returning for any sort of future service.

David L.

6/19/2021

I have never been more disappointed by a company who claims they are professionals and do things the right way, not the easy way! That's a bunch of bullsh*t! We scheduled a rejuvenation and have had nothing but problems with our ac unit since they worked on it. We had no problems before they touched the unit and since then, we have handed over $1,800.00 of our hard earned money to this company. The capacitors tested fine and the next day while on vacation with the family, my mother in law calls us saying there's a burning wire smell coming through the vents and it's 83 degrees in the house while the thermostat is set at 78 degrees. It put me in a panic thinking my house was at risk for a fire. They came out the next day and replaced both capacitors for $505.00! The following day our ac goes out once again and now we are replacing the OEM blower motor for $1,160.00. We have to wait a few days for the blower motor part to be available for installation. In the meantime, the technician is going to install a higher (rescue motor, it's the only motor they carry on their trucks) output motor while the OEM motor is being shipped. Now, I am thinking this will only cause something else to fail because he's not installing the proper blower motor. I feel it's just another way for them to steal even more of our hard earned money. Every time they have come out they pitch their Sadie guard dog protection and try to upsell us to purchase a new unit. It seems like we are being severely taken advantage of. I feel if they owned an auto maintenance shop and I had them change my vehicles oil, I would just leave with several oil leaks. It's a damn shame! Please go elsewhere with your hard earned money people. Don't be scammed like us.

Edward B.

06/02/2020 12:00:00 SA

This is a POS company
Two years ago they tried to tell my father dying of cancer he needs a New air conditioner $15,000 We said No called Penguin AC they fixed for $560 and two years and 3 months later it's still going strong with No issues. They don't care about you all they care about is selling you a new AC. Avoid at all costs.

Johnnie M.

9/24/2021

We have been using Goettl since we bought our new air conditioner from them 6 years ago. We are on the monthly plan so twice a year Goettl sends out their finest to keep us running smoothly. This year we were had Chris G. Let me tell you this guy is the best one yet!! He was so courteous, professional and proficient. He was able to show us we needed to switch out a part which would last us much longer, make the unit run quieter and start up much smoother. We were able to use one of our certificates for a $50 discount. We enjoyed having Chris in our home. Thanks Goettl, for hiring really qualified people!!

Jerry R.

11/22/2019

Karl did my service on my furnace today. Is was the most professional person I have had. He did everything as advertised. He was very informative and knew just what he knew what to do.

Well done Goettl.

Wendy R.

09/03/2020 12:00:00 SA

I paid top dollar for an AC unit through a good company.. I didn't know you could get 2 free check ups for your AC unit every year until I heard it in their commercial. I made an appointment and waited the 3 hour window only to get rescheduled.. then they don't tell you they have to call you before showing up.. I'm at work and my dead adult daughter is at home waiting.. I can't answer my cell phone at work but even if I could it was a call from Case Grande I didn't answer.. on my lunch break I called them.. they said the technician had to move on but would call me soon.. no one ever called or showed up or even called me to reschedule... not happy

Leah G.

06/12/2020 12:00:00 SA

We have had them reschedule on us twice. First time, they called the day of our scheduled appointment to reschedule an appointment which was a month away.
Second time when they were supposed to show up between 1 and 5. My husband confirmed in the morning, customer service rep had said someone will be there by 445P, they called at 452PM saying that a tech will be at our residence within the hour, my husband said, tell the tech to not show. we've been waiting all day and besides, we were told the tech would be AT our home no later than 445 AND this is a rescheduled appointment from a month ago. We were also first time customers. Well, they lost a customer and we will NOT refer anyone to them EVER. Poor time management and untimely communication and customer service.

Jeff A.

09/02/2020 12:00:00 SA

Do not waste your time with this company. Used their online chat service, requested a phone email conversation to discuss whole house filtration, immediate email response - need to set up an appointment. In these trying times, how about we get a chance to speak, discuss options and if I like what I hear, then we can meet face to face. Sounds like their business is way to good to find time for a quick phone call. Best of Luck and stay safe. This company will be my last call. Try AZ Dukes of Air for your HVAC needs

Sandy H.

7/15/2020

They told us we were next on the list at 7am. They didn't get to our house until 1pm and told us he did 3 stops before us. Then had to go back to the warehouse to get the parts that we requested to have replaced.

Kenisha W.

07/07/2021 12:00:00 SA

Not happy with product or services provided. We purchased a new unit from them about 10 years ago along with the service agreement and we have always had issues with the unit while under warranty and out. The really bad part is that it always seems to stop working during the summer months. Our latest call out was yesterday. We called complaining that our unit was making a very loud hissing sound. The guy sold us on a repair part claiming this would fix the issue even though we questioned his solution reminding him that we were concerned about a hissing issue. Yet he reasured us in all the years he's been doing the job that he was sure of the problem. So he replaced this really inexpensive part that the company charges hundreds to replace and to our surprise that didnt fix the problem. Now today we wake up to a unit that is no longer cooling go figure.

Rob R.

7/17/2021

This company is complete shit! Waited a MONTH for someone to inspect my AC for their bullshit watchdog protection and they cancel, now they want me to wait another 12 days for someone?? SUMMERS almost over!!! If your relying on these idiots for any emergency services you'll be waiting months for help!

Kimberly F.

07/06/2020 12:00:00 SA

I had a brand new air conditioning unit installed in my home on March 9, 2020. I went with Goettl because they had pretty good reviews and appeared to be a trusted business in the industry. The installation process went well and the technicians who completed the work were both professional and courteous.

The salesman for Goettl included blown fiberglass attic insulation in my package price. I was told that a contractor would be calling me to schedule the work. The contractor never called. I called on 6-11-20 to speak with a manager about the service I never received. The friendly customer service representative took my name/number and I never received a return call.

I called back on 6-19-20 and again was only able to speak with customer service, no manager would take the call. I asked for a refund and was told it would take 7-10 days to process. On 7-6-20, I had to call Goettl again to find out when the check was going to be sent. Again, asked to speak with a manager, only got to speak with customer service. I was informed that the check was sent. I asked when was it sent and she had to go back and ask. The response was it was sent yesterday. Yesterday day was Sunday so I'm pretty sure that is not accurate. I'm still waiting for a check for $2,800 for services never rendered.

The air conditioning unit that was installed was Premium 2 stage system. That was installed on 3-9-20 and it was not cooling on 4-30-20. I turned off the unit and called Goettl. When they arrived, the technician turned the unit back on, it worked, and then he stated on the invoice that may have just been set to fan. I had already told him that it was not set to fan.

The air conditioner stopped working again on 5-3-20. The blower fan was running but not the compressor or condenser. The invoice states that the contactor coil and thermostat was burned out. The thermostat was not wired correctly and actually blew and caused a burning smell in the home and the back of thermostat was blackened.

The air conditioner stopped working again on 6-11-20. Same problem each time, it would stop blowing cold air. The technician said he found a piece of Styrofoam in the unit that was blocking some part of it. Then he stated that thermostat was not set up correctly and made some adjustments.

A brand new air conditioning unit should not need 3 repairs. Each time a technician comes to the home they blame the last technician for the problem. And still waiting on that check for $2,800. Not a good experience with Goettl.

BM C.

08/07/2021 12:00:00 SA

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J K.

05/09/2020 12:00:00 SA

I own several properties in the valley and gave Goettl a shot - I'll never call them again. If you're dead set on using them, please be careful and try to educate yourself as much as possible before you call them. Do as much self diagnostic work on the machines as you can.
They show up for work, that's the plus. The downsides are constant upselling, lack of clear billing. I'm still waiting on an invoice to list out what I paid for. The pictures of installation are great, but somehow that's only for management and not the property owners. The plus is they motivated me to go get certified in HVAC again and I'm just planning to replace my own machines from now on.
Bottom line, if you have to then use them. If you have any other option, go with the other option.

Natalie A.

04/08/2019 12:00:00 SA

We purchased a home last April and I called in recently (before the summer season begins) asking for the rejuvenation.

Their advertising is brilliant. I find myself getting caught up in the man's voice telling stories and I listen to the full ad every time. My favorite was the valentine ad.

And I was willing to pay $139 vs. $79 (competitor) because I wanted it done the right way.

When I called for the appointment they were friendly, welcoming and professional but after a few introductory questions they refused to schedule us once they learned that we have a home warranty.

I said I don't understand, I would pay for the service myself (I wanted it done the right way) but they still would not schedule me.

The gal said it was against their company policy policy to work with a customer that already has a home warranty.

Connie H.

07/10/2021 12:00:00 SA

We scheduled and prepaid for yearly service. We waited over a month for this appointment. The day of the appointment we finally called to get a time and the lady on the phone said oh it's been cancelled. No call, nothing. Seems like someone would call and tell you it's been cancelled and offer another appointment time. We will get our money back and find a reputable company that has awesome customer service. Word of mouth is awesome and i will spread the word of how inconsiderate and unprofessional Goettl is. I gave them one star because there was not a option

Melissa B.

7/15/2021

They showed up to fix a clogged plumbing line. I am giving one star because the service tech was very friendly. He was at my home a total of maybe 15 minutes to run a snake throgh the drain pipe. 3 days later when the same thing happened, I was scheduled for the following day between 10 an 2. No one showed up. We called 3 times and was told each time that a tech would reach out to us. Finally at 5:30 someone did call to tell us our septic tank need to be drained and they do not do that work. I explained that when speaking to the tech earlier in the week he said we should have at least another 3 years before it should need pumping. He did not inspect anything so I am unsure why this new person, who called us 3 hours after our scheduled appointment would say that. She said she would have a Supervisor call us back to discuss it. We never got that call either. I did call a septic pumping company out, they did pump the tank, even though it was only half full, but hey... we all ready had dug 3 feet down to expose the lid for them. They ran a pressure hose through the main pipe (the one Goettl snaked originally) and found a clog within abou 20 feet. This was an additional $450.00 I did not need to spend.

For Goettl to blatently ignore our calls, and the schedule that they set up, only to call us after hours to tell us they would not even come out to redo the work they did inefficiently the first time is beyond upsetting. I will NEVER recommend this company to anybody for any services they offer. They have very poor customer service skills and show an apparent lack of concern for client happiness.

Alyson H.

6/22/2021

AC died on Saturday and earliest appointment was for Monday morning, which was confirmed both by email and text. They were a no call no show. I called the customer service line and was on hold forever and no answer. Stay away from Goettl and don't believe the ads!! TERRIBLE!!

Kelly G.

4/25/2020

So follow up on our AC. 2 years old blown capacitor. Warranty only covers parts. 169.00 labor charge for a less than $20 capacitor. Really. Sure am glad we went with goettl our neighborhood, family owned business down the street.

Be sure to read the fine print and don't be afraid to contact a ma and pap company that would have done the repair for free for good service.

Only good note was tech was awesome.

Noel M.

06/01/2020 12:00:00 SA

My a/c unit took a dump on the weekend. When other places didn't answer or had no one to send Goettl was there. They were at my home quick! Mike rolled up and diagnosed my unit. He was friendly, courteous and very knowledgeable of his job. I needed a new unit. I didn't have to wait days or weeks in this hot weather, they were here the following morning and installed one. They did an awesome job! I highly recommend Goettl for anyone's cooling needs. Oh yeah, they also do plumbing so you better believe I'd be using this company as well. Thanks Goettl!

Dave R.

05/01/2020 12:00:00 SA

Had an appointment with Goettl for an AC Check and Tune-Up that was on the books for several weeks. I was lured in by their tv and radio adds touting how great they are, and how much they care about customer service, yada, yada, yada... Turns out not so much! On the day of the appointment we had a range of time that they would be out. We waited, and waited, and finally the office called and stated that the tech was running a little late, but would be here before 5:00. After 5:00 I gave up and want about what was left of my day. At 5:38 I got a call from the tech, but by then it was too late... I always learned that if you make an appointment you keep the appointment! Early is on time, On time is late, and Late is unacceptable. If I could give less than one star I would, but to post a review I need to select one!!!

Justin M.

06/07/2021 12:00:00 SA

I gotta say im sad to report this place has gone severely down hill. Started with them a few years back always had great service. Referred them to my mom who lives a few miles away. Her unit was dead. The guy shows up says there is a leak and need to put red dye in the unit and come back a week later to find the leak. Comes back said there is no leak but he finds $4500 worth of things wrong including some BS uv light filter. Preying on the elderly in my opinion. Two weeks later the unit is dead again and they tell her she needs a new unit. It was only 3 years old. Come on. Management gets involved and they came and finally fixed it. At least we think. So with me, i subscribe to their sadie guard dog maintenance plan. They came out two weeks ago and clean everything and tell me the unit is GOOD TO GO. Well two weeks later it dies on Saturday night. My house is at 90 degrees with 4 kids at home ranging from two to thirteen. I call goettl for help and they tell me that Wednesday or Thursday is the soonest they can come. Are you frigging kidding me? Long story short i cancelled them. They can pound sand. I called semper fi heating and cooling and they were at my house 4 hours later. I think goettl has grown to big to fast. They need to quit advertising and take care of the customers they have. They suck. They should be embarrassed.

Michele V.

04/02/2020 12:00:00 SA

I needed a new air conditioner. I could have kept replacing parts. I had a loser from another company come to do the yearly tune up to keep my 'Home Warranty' in good standing. He did a crappy job just like the other guys that have come out. My gut didn't trust him so I called Goettl. It was my first experience.

I know they have a reputation for costing more but now that I have had them place an ENTIRE NEW SYSTEM into my home, I realize that it's not just the UNIT that you are paying for. With Goettl, no more waiting for a part to go out and sit in the Az. sweltering heat for a mom/pop shop from American Home Shield to come out, only to put in a 'bandaid' which a year later was found by Goettl to be broken! I found out that Goettl comes out to fix one of their installs, they make every effort to be there within 2-3 hours with no waiting for parts, EVEN AFTER HOURS / WEEKENDS!!

They pride themselves in every aspect from the customer review of what they offer, financing, the install, to the maintenance!

First, I really didn't want to lose more money having repairs that are maintenance on a 16 year old unit that is on it's last leg.
Goettl chooses from hundreds of units and take the 5 best for each level of monetary means...meaning, they have a system for every budget. The use a 1-5 start rating of what they have to offer. 5 being their best.

The salesman AND his manager recommended the 2 star for my house. (See? They didn't try to 'sell' me the 'most expensive' one!) I wanted the higher 4 star electric efficiency one.....for several reasons plus, it had a SRP rebate!! This one has a DUAL speed motor and runs super quiet and has a 40% higher rating for energy efficiency than the other models.

I chose that one and then the installers came. Did you know they have to take pictures of every screw, the level of every panel and everything else they do up in the attic and with the outside unit and then send it to they supervisor so that the job is PERFECT?
It wasn't just thrown in! And, the company makes all of the technicians have several years of co-working with JOURNEYMEN so that the install is learned correctly. This means, you don't get some guy who took a short class put your system in and is 'learning as he goes'!! You get an expert with every new guy!

The warranty includes a LIFETIME warranty on the compressor and 10 years on the other parts and if its a bigger part, they take out the entire unit and you get a BRAND NEW ONE!! Yes!! A BRAND NEW AIR CONDITIONER!

The install I had was a joy. My technicians DAVID/DAVE & DOC were over the top polite and wore slippers over their shoes while in the house and vacuumed everything when they cleaned up!! They did everything with a HUGE SMILE, just like the tune- up guy that came out who stayed to help me into a new unit! His name is Mike P. and he was here just for a tune-up but stayed to spoon feed me the steps from 3 p.m. to 8:30 p.m.!! Never made me feel pressured or ignorant! THESE GUYS ARE EXCELLENT!

The team worked fluidly and made it feel like magic was happening to my home. They showed me how to use the Air Conditioner's APP. that is now on my phone that interfaces with the new system and told me about some new insulation and a duct cleaning they could service my home with to keep the unit from working so hard, after all, Az. gets super hot in the summers. And because of the Corona Virus hold up with workers, they threw the $750 DUCT CLEANING IN FOR FREE!! Because I have to wait on some things.....

When you go with Goettl, you aren't just paying for the new air/heat system, you're really paying for: never having to wait for days in the heat again, you're paying for quick, honest, courteous service; and the price I paid (which was more than the cheap $7k unit from Costco) was and will be worth every penny. You don't have a company for 81 years by ripping people off. If you have ever had a bad experience with Goettl, don't put it on Yelp, call the company so the people in charge can correct the problem before you decide it's a low class company because frankly, with what my experience was today, I will tell the world to use them just like I did with 4 of my neighbors.
You get what you pay for but with this company, I get a lot of EXTRAS.

Thank you Mike P., Dave, Doc and the management that walked me through the process. I am so glad I called your number and that I will never have an issue in 5-6 years when another brand of air conditioners and the 3rd party company can't make it out to my house when the unit goes bad as we sit in the 115 degree heat! And did you know that when they come out for service ($14.99 month with 3 visits a year) if they find a capacitor or any part beginning to fail, they change it right then, not when it fails!

Go with Goettl, they come out on time, there's no dust when they leave and they will congratulate you with a smile as they pull away from your house after the install!

TRUST GOETTL!

Robert F.

09/08/2021 12:00:00 SA

This company has gone down hill in the last two years. They have changed me 640 dollars to diagnose a warranty problem. First they put a die pack in and say they will be back in a week or two to look for a leak. They don't show for three weeks. I have to call and ask them to finish what they started. When they come the second time they say they have found a leak. They need to replace a line and they will be back. Well it's going on a month and it still hasn't been replaced. Now I get a notice that I'm going to be responsible for there warranty work they haven't done. They won't call me back. Just a little mad.

Maritza S.

04/03/2020 12:00:00 SA

They are a friendly comping but not the best when fixing our AC unit. Their technician kept trying to up sale us a new AC unit. We wanted them to check our unit and reconnect the drop line for us, but he wanted to make bank for his buck. They charged up $130 dollars for nothing. Please don't waste your time with this company. Sure they have a great jingle, buy the quality is subpar.

Marie T.

6/21/2021

I brought a brand new air conditioner from this company in April before the heat wave hit paid for all the bells and whistles no financing cash. Then here comes Arizona heat wave and my brand new system does not turn on my house for 2 days has been 95 degrees so hot I had to go stay at a hotel. Called Goettl and received the answering service who stated someone will call me back 45 min later I receive a call back to be told we can't get to you today someone will be there the next day between 12-3pm then 5pm rolls around call back get answering service again wait 29 mire minutes receive call oh we are backed up but you are still on the list to be seen today Needless to say tech didn't arrive until 6:40pm only to tell me that the Brand new machine I just brought highest on there market was not installed properly.. Disappointed, disgusted is the only words I could come up with I will never recommend this company to any of my colleagues again. Horrible service and I'm still without a good working air conditioner

Janina C.

05/09/2020 12:00:00 SA

We called them to do an A/C and plumbing checkup when they got here, they said our systems (A/C, water heater, and water softener- which is almost new) were at the end of their lives and needed to be replaced.

When we contacted another company, they said our systems were fine and the one thing that needed to be fixed on our A/C was fixed at minimal cost.

These guys just want to try to sell you a new system for thousands of dollars even when it isn't needed. Do not use them!!

Jeffrey M.

06/08/2020 12:00:00 SA

Treated the complete opposite of what the company supposedly believes in doing things the right way not the easy way.

We have been paying for the plumbing and Air conditioning Sadie club for the last 3 years. The contract states that they will check all emergency shut-off valve operation to ensure they operate when needed however the valve behind our refrigerator has never been checked. We tried to have a new refrigerator installed and could not because the valve leaks. When we called and asked to have someone come out to fix the issue we were told by the manager that he would not give us any kind of price break or even apologize for them over looking this valve. We had 10 valves replaced, an R.O. System and water softener system install just over a year ago at that time we would have also had the shut off valve behind the refrigerator replaced had they checked it.

On our last inspection 05/12/2020 the tech told us that our anode rod in the water heater needed to be replaced. According to the contract it states that Goettl will Pull and inspect anode rod. their is no way a tech pulled or inspected the rod ever because the foam over the bolt had never been moved and anode rod bolt is seized do to sediment and corrosion.

This is unacceptable service for a company that claims to have a motto of doing things the right way not the easy way. Both of the above instances and examples of doing things the easy way not the right way.

Jeff S.

02/01/2020 12:00:00 SA

We had them come out to give us a bid on a very basic 2.5 ton 14 seer AC unit. It is a second unit for a less populated side of the house so basic is all we needed. WOW as the salesmen said we are not the cheapest. That was an understatement. They are very experience. Like 4-5 thousand over our lowest bids from other countries companies. Not sure how they stay in business.

Nate F.

1/19/2020

My review is strictly regarding the process by which I received an estimate for new ducting, it does not regard the quality of their work as I had none done.

I requested a quote for new ductwork and insolation. This is my 4th quote so I know what to expect. Everything was fine at first, normal prices was completed, pictures were Shown to me and recommendations to replace everything were made, that's totally fine. The issue I had was that rather than an actually quote of the cost, or them saying we will need to write up a quote and send it to you, they proceed to tell me that they can do it between 8k-18k depending on how fancy I want to get. I proceed to tell them that I'm waiting to hear from other company's and I will contact when I i make a decision. They go outside, make a call, come back and give me a sales pitches about how they are the first ones in the valley and they are the best and how they can at start tomorrow and even if other company ones are cheaper that their work won't be as good as goettl's. After that he says, that being said, would you liKe to move forward and get this started for tomorrow? I STILL DONT KNOW HOW MUCH IM PAY OR WHAT IM GETTING FOR THIS HUGE ORICE RANGE!

Like I Said. I have no experience with thE quality of their work, but their quoting system and sales pitch deterred me away.

Colin R.

09/06/2018 12:00:00 SA

After over 1 month of attempting to receive a response or file a complaint for the criminal trespassing of employees on my property this company has failed to even react or allow a complaint. This company hires criminals and should not be allowed to work in people's home, be wary that if you hire this company they may break into parts of your home that are off limits and the company will stand by them every step of the way. HIRE WITH CAUTION, THEY ARE CRIMINALS.

Donata N.

7/24/2016

Called Goettl early on a Sunday morning after waking up to a A/C unit that was running but not putting out any air. The lady on the phone had perfect customer service skills. Took my info and told me someone would call back to schedule a service window. Well, know one called us back! Called Another 4.5 star Yelp rated company, there wasn't let me get your info and have someone call you back, nope. They gave me a time and the tech showed up at that time. Fixed our problem within an hour and only charged us for the service call.

I wanted to like Goettl. I wanted to give them my business, but looks like they didn't want it. Go else where for A/C needs, unless of course you really need a flashlight!

UPDATE: I received a call from Greg at Goettl today extending an apology for the nonexistent service we received. I am adding another star to my review because they did take the time to try and rectify our dissatisfaction. Greg offered a membership at no charge to me but I declined. I'm not willing to take another chance on them again.

I hope they can get their act together. Growing up Goettl was THE HVAC company in the valley. Maybe if they continue to give good customer service they once again can have the great reviews they once did.

David M.

8/30/2018

The absolute WORST customer service. Came to my house, but then said unless I was ready to commit to their company he could not give me a quote. I've never heard of such a thing. Well I'm not going to beg for their business!
When I reported it to their office they acted they were shocked and said a manager would call me. That call never came. I don't know how they continue to do business in that manner. Weird.
I e had a Goettl on my roof for over 20 yrs and I was looking to continue using them, but I guess it is time for a change.

Jim P.

4/13/2021

Called for a seasonal maintenance service for my A/C unit and they put you on hold to listen to a corny commercial for their company before anyone answered. The commercial was over 4 minutes long. As soon as the commercial was over someone answered immediately. It is planned for them not to answer until the commercial is over. Then when I asked about the service they won't give me an answer but ask to have someone call me back to answer my question. Waste of time.

Marie W.

9/19/2020

They leave you waiting......
Made an appointment to have the air conditioning unit serviced more than a month prior to date. Called at 10:49, on the morning of service. Informed a technician would be calling 30 minutes prior to coming. I called again at 1:45 after receiving at text at 11:52 am, informed I should be next and I would receive a call when the tech was on the way, called again at 3:57!!!!!!
Informed I'd been rescheduled for 9/21 !!!!
I could have been spending my time doing, rather than waiting......
I will be asking to speak with Ken Goodrich, who speaks so highly of Goetti on the answering machine to let him know I was kept waiting. So much for that company#Good luck

Lucy P.

03/09/2021 12:00:00 SA

Way too expensive, but if you do go with them (insider tip) haggle the pricing! They are not consistent. You will feel pressured to get stuff you don't need. Every tech will tell you something different. They have dug my whole front yard up 3 times. Left my fence broke, my sprinkle line cut, and my yard a big mess! (uneven, ripped up everywhere, rocks, etc.). Most of them are polite, but does that matter when they are all telling you different things? This line collapsed That line is not properly compacted There's an elbow that was not done right It's the city's lines, not ours wait...it's your fault, not ours were doing you a favor. So many of my neighbors have asked me who did that to your yard? and why has the plumbing company been out at your house so much? Being in such an old neighborhood (historical area) most homes around us will be needing plumbing soon, but we would NOT dare recommend goettl.

Sal R.

06/12/2020 12:00:00 SA

Some issues arose after installation so I called Goettl back. Jorge came out and inspected and came up with a solution and today Jorge and his crew did the added enhancements.You can tell now that the air is flowing faster and we're looking forward to a cool summer thank you very much, & much appreciate

Amelio suggested one more answer to the issue and it seems like it's working even better in my wife's office. Happy wife happy life. Kudos Amelio!

David J.

08/03/2018 12:00:00 SA

My new Goettl air conditioner was dented after install. The second one was scratched up with exposed bare metal where paint used to be. Two no call/no show appointments, 2 appointments canceled at the end of the appointment time. They've been out 3 times yet there is still a mess from the first time. They said they replaced a new dented unit with a new scratched unit but the scratched unit looks exactly like the old one. The difference is Thete is bare metal in the area the dent used to be asy. . They lied about ordering a new outside cover and lied about receiving a new outside cover to replace the dented cover. It took exactly 4 months to get the dented unit replaced with a scratched unit. I paid $16000 for what should have been $7500 and the workmanship is ABSOLUTELY horrible. Dishonesty, poor workmanship and lack of customer service to me spells Goettl.

Frank M.

7/29/2021

I'm very disappointed, this is the third time I have made an appointment to get my (rejuvenation). I had 3 a/c units installed about 3 years ago in the beginning for your yearly check up I made an appointment and they were there. Now the last three times they would call and say they are running behind will get back to me. Then it gets to late,then I have to reschedule. I have 3 units and it takes a while to get them done. I had an appointment for today that I made a month ago, so I didn't hear from anyone. So I called to see when they were coming out, they put my on hold for a while then said I'm on a list to reschedule. I made the appointment a month ago and they are going to call me on the day to reschedule. And I pay $300. + a year for a membership. For what?

Tina G.

07/05/2018 12:00:00 SA

Installed part too big for system(and not needed) and created a hole in system, creating Freon leak, when screwing system cover back on.
All this discovered by an out of town relative who is an a/c technician.
Thankfully this was discovered before summer so system could be replaced. Obviously did not use Goettl for replacement.

Jim B.

01/10/2020 12:00:00 SA

I tried Goettl for a slow tub drain clearing. This guy was always getting calls and delaying wasting my time. The plumber refused to honor the internet discount that they picked up the phone for from a plumbing company that they took over for. It was to cost $249 to clear and insisted that there would be repairs afterward that was quoted at $800.
I got another company to do the job for much less and spent less of my time.

Ira F.

3/14/2021

Heard advertisement on radio sounded good. Was told needed new a/c and furnace would cost 14,000. Wanted 1,000 to see if there was a leak in system after I paid 200 to have service call in the first place. Well, had another company come out to give quote. They did leak test for free. Quoted 5500 for a 4 ton unit. Goettl employees who came to house were nice and committed to their brand. Take away is get more then one quote. Goettl also wanted 2200 do a 40 gallon electric water heater. That I will do myself since I've done it before in another home. Oh, I did get a flashlight and stuffed animal for my 200.00. Life is good. ***Update supposed to have clean and check today figured I would give them another chance. Never showed up called 5 min ago to try to reschedule sorry not going to screw me a 3rd time .... Please do not use this company. They don't respond to reviews either they don't care !!!!****

Bob A.

07/12/2018 12:00:00 SA

We had Goethe install two ac units and handlers 10 years ago. One air handler started to leak so we called for a repair at 10:30 am. The person who answered the call said that a technician will call. We didn't hear anything until the following morning around 9 am and then the person said something weird. It's probably condensation, call us back if you want us to come out .
We called another repair company at 8 am and set up a repair.
I am very sad and disappointed by their service. I gave two star because they did call back.

Jessica O.

04/12/2021 12:00:00 SA

DO NOT USE GOETTL. SCAM ARTISTS!! Took advantage of my husband and I last summer at the peak of the pandemic. First time home buyers with young children & pets our a/c went out and our house was in the 90's. We were desperate to get things repaired, they showed up quickly like knights in shining armor and seemed to work efficiently. Later when refinancing our home our loan processor inquired about the loan we had taken out for our a/c when we told him what it was for he was dumbfounded. We had no idea what we got in to, he said it had to be incorrect. My husband called and it was right, $18,000 for an ac unit! About $10,000 to much. We started doing research and found just how much it actually cost. And to add insult to injury they talked us in to purchasing a 4 ton unit for the square footage of our home we only need a 3 ton. We couldn't figured out why it was cooling the house correctly, why our electricity bill has sky rocketed, with this brand new super efficient air conditioning unit. Well it's because it's to big for our house and it's constantly running but not cooling it correctly. When we called to have a tech out to resolve this issue (which we were unaware of at the time) never did he mention the unit was to big for our home! Just told us to keep our bedroom door closed because of where the thermostat was located in the house and to change our filter more often.... we are currently seeking legal help to fight this/have them remove the unit from our home.

Frank S.

12/07/2019 12:00:00 SA

Horrible customer service today. I had an appointment scheduled today between noon and 4pm. I had to adjust my work schedule to accomodate this time frame, but that was ok. I sit around waiting all day, no one shows. at 2:30, they called and left me a message. I was unable to answer due to working up in attic. When I called them back at 3:20, they told me that they arbitrarily cancelled my appointment because I didn't answer the phone to confirm. There was nothing to confirm... I made the appointment 2 weeks ago. The guy on the phone was indifferent and uncaring and basically told me it was my own fault for not answering. I'll now be looking for a new a/c, heating, and plumbing company...

Diane C.

5/22/2021

We had both of our a/c units rejuuuuvenated yesterday. The tech that came out, Ramiro, was friendly and knowledgeable. He went over our units thoroughly and took pics through each step of the inspection. Our units are 5 years old. Ramiro said they were in excellent condition and he didn't try to up-sell us on anything. We will definitely use Goettl again for our annual a/c checkups!

Gracie S.

01/09/2021 12:00:00 SA

We had the worst experience today with Goettl. We called to get an estimate for a new air conditioner and evaporative cooler. When the Goettl rep arrived to our home he said the Goettl service is a complete package for 1 price. I asked for a detailed receipt for equipment and services so we could compare with other estimates from other companies because we want to get best price for such a big purchase. A wise customer checks and shops for best deal. We told rep we had a family friend who has done service on our unit and wanted to compare prices. Goettl rep proceeded to our roof to start what we thought was our estimate. During visit we got a call from another Goettl Rep Austin and said he was told from the tech that we had someone else checking our unit and other estimates. I said yes we will have other estimates and Austin questioned if we were using Goettl's estimate to compare and I said yes. He said he was confused why we would request an estimate if we were considering other Air conditioning companies. We have the option to shop around especially with such a big purchase. Austin told his rep to leave our home. we didn't get an estimate or feedback that he was leaving. I called Austin back and asked why his rep left and he said I raised my voice and didn't feel comfortable with his rep doing business with us. I explained wouldn't you be upset if someone was questioning why you inquired about their service. Rep could have left estimate or email cell text we got Nothing! I asked for manager call back from Tony never received. One of your logos service since 1939 with this kind of treatment and these times Goettl should really consider better customer service you lost my business!

R G.

4/23/2020

Goettl is a quality, but expensive, A/C company with good technical knowledge. On the negative side, It really bothers me that during a pandemic, technicians enter my home to work on the air handler but do not decontaminate when they leave. This is not a reflection on the good technicians, rather it reflects on Goettl's lack of concern for public health and their customers. Technician should be provided with a decontamination kit and training to use it! Light switches, thermostats, door knobs should all be cleaned, but are not. Essential business does not mean throw caution to the wind. Also, Goettl should find a way to receive payment when the office won't answer a phone call from the technician. I am not pleased that they keep my credit card information on file without my authorization to do so.

Justin P.

12/11/2019 12:00:00 SA

Called them to replace a leaky angle stop this morning. $500 bucks for two new angle stops and supply lines which took under an hour of labor and the parts are under $20 bucks. What a ripoff

Jake R.

2/25/2018

A very professional and knowledgeable service tech came and accurately diagnosed that my control board was bad in my heat pump. Unfortunately he quoted me $1400 to change it. I initially agreed until I found that the part cost $100 and was VERY EASY to switch out.

I went to a parts store, watched a 5 minute tutorial online, and completed the job myself in 10 minutes and for less than $100.

This is my first experience with Goettl. I chose to give them a call because I figured there was NO WAY such a large company with such a long history could be anything other than trustworthy. I was very wrong.

I will never call them again. Wish I had checked the reviews first.

Dillon D.

07/07/2021 12:00:00 SA

I worked here for a little over 2 years. The people who work in the call center are great. most of the management are there to help you and put you in a position to succeed. If your not a plumbing call by call manager than you are likely a joke. The operations can be a little over complicated. The technicians are for the most part good and honest people, and if they aren't they don't stick around. Corporate lost touch with the actual needs of the company and the people at the bottom but that is nothing out of the ordinary. In all I am very grateful For the opportunity given to me by them. this is a great place to work if you can keep up with the pace.

Elizabeth L.

11/24/2019

What a rip off. Signing up for a subscription does not give you any benefits whatsoever. Remembering just the last experience with Goettl, we were quoted $180 to install a dishwasher which I thought was expensive, but my dad just really needed his dishwasher installed, so I agreed and scheduled an appt for the next day, being today. When the Tech arrived, he told us it would be $372! We asked him to please speak to a supervisor and came back with no answer from anyone. In the interim, I contacted TAKL and found someone to install it for $136 within an hour! So needless to say I will never use Goettl again. If I was able to give them a 0, I would!

Karen S.

07/10/2020 12:00:00 SA

These guys are top notch. They help me in a very bad situation. Flood, clog.. No water with a 74 year old and a 15 year old. Victor did everything he could and ended up taking what I could afford. They were my hero's that day!! Matthew and Michael came out were professional and compassionate with my situation. I truly thank you from the bottom of my heart. I just had both my knees replaced 6 weeks ago and they really help me out. 8n these times we are living in, scary and divided they really stepped up!! Thank you again!!

Stephen M.

08/08/2018 12:00:00 SA

Very easy to schedule and showed up early and the first guy was awesome and took care of stuff up front however left items instead of returning them. My A/C broke under 5 hours after they did their rejuvenation on my machine, yes it is 16 years old however still working just needed a clean.

Called in the morning and they stated they would send someone out. when they showed up looked at the machine and stated it was all out of Freon and that it would cost me over $800 to check for leaks. I explained They need to eat the cost as it worked before they touched and stopped after they did. The technician admittedly disagreed with me and stated only a manager could approve that. I then stated I was looking to just get this fixed to limp through the summer and then replace in the new year and at that point he could call his boss and when he didn't answer all of the sudden he could make the call and he would do it for free. After testing low and behold it was something the first guy should have noticed if it was broken and there was nothing like that in his report so they had to own up to it. Stated he didn't have the part and would return tomorrow with.

Returned on time and installed part very quickly however now unit is making a fan noise when it starts up and was not doing that previously as well as leaking water from a corner of the unit at a rate of a gallon an hour and nothing is coming out of the condenser line. In other words they hung it back up wrong.

Will not have this company back in my house ever again

Carmen G.

3/18/2020

Our pipe underneath out kitchen floor was clogged. My husband removed the tile himself to find the pipe and dug 2 feet down and 2 feet in either direction through the concrete. It took him 2 days. He had done the hard part after we rented a $200 machine so the job would be somewhat easier for the plumbers. Two Goettl plumbers arrived and tried to unclog the pipe. They were here for 6 hours but did not fix the problem. They left with their sorrys and charged us $2,300. We still don't know why it was so much when the job was incomplete on their end. We talked to the Goettl supervisor about some sort of refund. Again they began with their sorry. My husband ended up fixing it himself. We are out all that money for nothing. NEVER AGAIN! RIP OFFS!

M P.

11/19/2019

I reached out to this company for service and what am I greeted with? Nothing but hang ups, I call repeatedly to try and send them business and I get hung up on. I even tried multiple time just in case is was an error but nope just more hang ups. No problem I can take hint, they have plenty of business. Sounds good I will call a company that will actually talk to me.

James F.

10/18/2019

Whatever you do, stay away from this company. Matter of fact, run! They will lie about what is wrong and charge you triple what a motor cost for a.c.. They try to scare you into a $15,000 system that is only worth nearly half that. I was expecting an honest professional company. I tend to think that they have only stayed in business because they are based in the hottest city in the U.S.. It really is a shame that this is what America has come to.

Tim M.

01/05/2018 12:00:00 SA

I have been a customer for 12 plus years and the controller board has gone out a few times on my Goettl 13 see unit. The cost in the past was around 400-500 bucks. This past summer it went out again not long after my Gold Key pre summer inspection. The technician said it is normally ~1600, but since I was a member they could do it for $14xx.00 . I was caught off guard since the same board has been WAY less than a $1000 in the past. I told the technician I could not afford that and he said he could re-wire the system to keep it running for the summer, but the heat portion of the heat pump would not work. The charge for that was a little less than 500. I reluctantly paid it since my other option was no A/C in the middle of the summer. I later contacted another AC repair company who did the work for $400.00 . Which tells me the fact that I bought my unit from them and had the fee based membership meant nothing. The company does not get my endorsement. They only want my money. How is it possible for them to justify over $1000 more than another company? Greed.

Danielle P.

01/01/2021 12:00:00 SA

I called Goettl on Tuesday regarding a backup in my kitchen and laundry room drains. They said they would have a technician out the next day between 12-4 and they would call 45min before arriving. By 3:15 we had not heard anything so I called. They were very apologetic, told me 7 of the technicians called out with the flu so they were understaffed. They offered to reschedule for the next day with half off the price. Obviously I said yes! They scheduled me for the same time slot. By 3:30 we didn't hear anything. I called and was told the technician was finishing up and heading right over. An hour and a half later I called back and was told the same excuses from the day before. I was told the manager will be calling you right now. I sat and waited for that call, mind you this is new years eve and my wife and I have plans and the babysitter was already at my house. Never got that call, never got a call to reschedule. I am 3 days without water in my kitchen and laundry room and I have family in town and had to spend 2 days waiting on a technician to show up! I am a small business owner , if I ran my business like this I wouldn't have a business! I told my mom what was going on and she came over and spent a few hours dumping drain cleaner and hot soapy water down the drain. My 63 year old mother is more reliable and apparently a better technician then these guys. I am still waiting for that phone call from their service manager Good job!

Lena C.

11/29/2020

An R22 is NOT outdated. If you still have an R22, you don't have to replace it. The continued use of your air conditioner (AC) or heat pump system using R22 refrigerant is allowed. Don't let this company fool you into buying a new one because it became illegal in January. Just the production and import is illegal. This company is a joke.

Allison L.

06/01/2020 12:00:00 SA

They replaced my HVAC system at the very end of December 2016, and I had problems with it from day 1. They came many times but could never make the unit quieter and then I had problems that the unit was not cooling well. Last summer, one of the managers told me if I replaced the unit they would refund my money. It took a while to find someone to replace the unit. By the middle of December 2019 there was something majorly wrong with the unit because it was no longer producing any heat. The unit was shy of 3 years old at this point. I called in Jan to let them know I was replacing the unit and for them to pick it up and refund my money as they said they would. I called several times and each time someone was going to call me back but no one ever did.

I spent a lot of money on the HVAC unit and then spent more money on service calls and additional items to reduce the sound when the unit started.

It would be nice if they kept to their word.

Rick S.

5/14/2021

This company is a joke; very disappointing. I spent over $30k ?I know my stupidity) and had them install two new AC units (with furnaces). Was told at the time that I would have priority as it relates to ongoing service and time up calls as needed. I tired to schedule my annual summer tuneup first part of May and was told they are just so busy that they can get to it until mid July (over a month and a half later, best case). It is bad enough that I spent over $30k, but when they can't even service their existing clients in a timely manner, maybe they should spend less time on ads and hire more employees / technicians so they can actually follow through in what they falsely promise.

Peggy M.

1/30/2021

Do not use this company!!!! Ken Goodrichs commercials are all a lie! I think he's a fraud!!! I was tricked into the Rejuvenation yearly contract for thank Goodness only 200.00...but when the guy got here...all he did was take photos and proceed to tell me multiple times how bad my system needed cleaning and a Rejuvenation..but it would cost 375.00 more..which was never mentioned to me by the girl who sold me the plan...the tech says..its clearly noted in your email confirmation...which by the way I received after she ran and charged my card.....when I refused that...he proceeded to talk to me for an hour to partially gain my trust and to let me know how bad I need a new system for 10 to 20,000 dollars and went on and on about how this is AZ and it's gonna most likely go out before the summer and it could take weeks to get an appt....because they are so busy when it's hot...mind you I made the mistake of letting him know...this my first home I have ever owned...and he figured out pretty quickly that I was an easy mark....I spoke to my brother and my financial guy about the cost and both told me immediately to send him on his way and that I could get a good unit with a 10 yr warranty for half that...in which the tech spent more time pimping Geottl and assuring me their prices are below competitors...and most other HVAC companys do not offer 10 yr warranties......also my brother advised me to use my home warranty ...again the tech strongly advised me that they only repair...they don't replace...and if I do that...my yearly maintenance contract will be voided...which is comical cause it's worthless anyway...basically..only pays for the gas to get them to my house!!!! He did not want to leave...obviously wanted that big commission...even brought his manager on the phone to try and talk me into signing a 20,000 dollar contact!! Needless to say...I will not be getting a new unit from The frauds at Geottl!!! P.S. they don't deserve even one star...but the site made me add one!

James B.

1/20/2021

We were paying for a program that offers periodic checks of systems. We were contacted by the company and accepted an appointment to come and check our water heater even though it was performing as expected. After draining the water and checking elements and such I advised the technician that we were just going to stay with this unit for now. Lo and behold after finishing the inspection and plugging it in, nothing happened, it did not work. The technician advised that the thermostat had failed and it would be around $800 to replace. So from a working system to a broken system and no satisfaction from the company. Be wary of these guys if they offer to come and check something,

Charlotte M.

11/20/2019

The quality of Goettlś work is fine but they are outrageously priced in comparison to their competitors. After checking with several other companies, the work that should have cost $500 cost $1,100. The follow-up visit, which we were told would be free by two Goettlś associates cost us $300. Unless you have extra money you want to waste, look elsewhere!!

Steve C.

9/27/2019

These guys are crooks Victor just tried to charge me $2485.00 for 10 feet of copper repair. His tech came out and handed me the quote I asked him how this could be the price. His response was priceless VICTOR TOLD ME TO CHARGE YOU HEAVY FOR THIS JOB is what the tech said.

Please find another honest company and forget about these horrible people.

Glen P.

02/11/2020 12:00:00 SA

Shawn and Andrew were very professional, showed up on time, and got the job done in a timely manner. Would definitely recommend to others.

Pam C.

02/10/2020 12:00:00 SA

I just two of the plumbers at my house from Goettl. Their names are Shawn and Andrew. They unclogged my kitchen drain and garbage disposal. They're very professional and understood I have limited budget. Thank you guys. You are my heros

Paul G.

02/02/2020 12:00:00 SA

Professional and courteous installation
team. Very clean and respectful of my home. I would recommend to anyone.

Scott K.

8/30/2019

DO NOT give this company your business, they simply do not care about their customers. It was all hugs and kisses with they were selling me the Concierge Package but that was the last time I received any customer service.

- First phone call in to dispatch was answered by an incredibly rude and unprofessional woman who really couldn't be bothered with helping me.

- I had a spring/summer AC rejuvenation scheduled for early March but had to cancel due to a family emergency. When I called to reschedule, I was told the first available appointment was in September. Keep in mind this is part of the Concierge Package I paid in advance for.

- Had a plumber come out in April to provide an estimate to install a new water heater and run a gas line to the pool heater. It took a month for the estimate to be emailed (I had to call and remind them) and still have not received the financing information I requested.

- Brought these grievances to the attention of a manager named Roscoe who assured me that as soon as we got off the phone dispatch would be calling me to schedule an appointment. Two days went by with no call and when I did call in to let him know, six days went by with no return call (I had to call him back).

- Roscoe then promised me the Plumbing Manager would be at my home on 08/30 at 1pm to straighten everything out. It is now 2pm...no Plumbing Manager and no phone call. I took half a day off to be here.

This is some of the worst customer service I have ever experienced and sorry Goettl, a gift card to my favorite steak house will not fix this. You've lost a customer.

Tim T.

4/21/2021

I had a slow drain in a bath tub on the ground level. Their tech Showed up had me run water in the tub and he noted that it was slow. I showed him the clean out in the yard. Without physically inspecting anything other than looking at the building he said that he could not clear the line from the clean out and said it would run about $700 to snake the tub and then suggested re plumbing the building for $12,000.00. I politely said that I would think about it then he charged me $80.00 and left. I run a service business myself and would never charge anyone after I told them I couldn't fix it. I have had a different plumber come out for the same problem and they never let me down. I am going back to them.

Vicki H.

1/25/2020

Supervisor/manager Nels contacted me immediately when I had concerns with my air conditioning air scrubber u.v. light not working.

After working a long shift in Queen Creek, Julio Vallereal drove all the way to North Phoenix. He readjusted the u.v. light on the air scrubber resulting in a functioning unit and a comforting feeling that my home will be healthier during this winter and spring flu and cold season.

My question is two fold;

1) what is the part number for the bulb?
2) based on Julio's comment on the invoice, is the bulb the correct size and part for the air scrubber?

I am very please with the service provided.

I wait you response to my question(s).

Thank you.

Sincerely,
Vicki Hinrichs

Awesome P.

1/16/2020

Tony stopped by and got our heater working, he fixed the issues the other guys left behind!

Would definitely recommend Tony the Tech!

Stefanie P.

6/29/2019

**UPDATE** After I wrote this, I got a call from the regional sales manager who heard that the call didn't go well. He apologized and explained that they normally would give a quote good for 30 days but the sales person had backed himself into a corner with a high pressure sales tactic. He said that this is not how they do business. I saw at least 1 other Yelp review with the same experience which tells me that this IS how they do business whether that's what they intend or not. He said their salesmen are commission based. Maybe they should change that to discourage this type of treatment? He was surprised to hear some of the rude things the salesman had said to me. Anyway, I do appreciate the manager calling and apologizing multiple times and offering to help us with our decisions even if we go through another company. He showed integrity.
Below is my original review.
******************

If I could give less stars I would. We had requested a quote for a new air conditioning system. I scheduled for them to come out and they said that both my husband and I needed to be there. So we made sure to be here at 8 am. The guy showed up this morning and asks when we are looking to replace our unit and my husband told him in the next month or so. The guy immediately says that his trip out to our house is a wasted trip then because he can't give a quote for any day other than today. He said that prices fluctuate dramatically and that in a month the price could be thousands of dollars higher. I'm frustrated that they didn't tell me on the phone that they were expecting me to buy an air conditioner today. That's a large purchase to expect people to buy on the spot like that. We don't make decisions that way. Also it tells me that they are gouging the customer by increasing the price in the summer months by the thousands because people are desperate when their AC breaks. I said to him that the point of a quote is it's good for a few days, weeks, months so people can shop around and make their decision. He started telling me that that's not the point of a quote. He also tried explaining the concept of supply and demand to me like I'm an idiot. I told him I understood what supply and demand is and he argued with me about it. He was rude and unprofessional. He told me he understood that I was acting this way because I just woke up. I told him that him being rude had nothing to do with me just waking up.

Bottom line. After this experience I will NEVER do business with them. The way he treated us was inexcusable. Also the fact that they can't stand behind a quote for even a single day tells me that they are using scare tactics, scamming people and price gouging. Very shady. Don't trust their down-home- treat-customers-the-right-way commercials. These guys are sharks who will use pressure and scare tactics to con you. We basically kicked the guy out of our home this morning. Unbelievable.

Barbara C.

9/16/2019

BUYER BEWARE! What a disaster! My husband called Goettl and spoke to a woman about getting a price estimate for removal of an old toilet and installing a new one. We also need to have the lines checked to make sure all is good. She mentioned that Goettl has a special going on right now and she could schedule someone to come over. My husband made sure he asked if any charges and the woman stated absolutely no obligation
Then 2 men came over, briefly looked at the toilet and said they could do the job for $180 minus the cost of the toilet of course.. we thought that to be a fair price but we had 2 other bids coming over and we advised that we would let Goettl know by next week. Then everything went downhill from there! The tech said he would have to charge us $79 if we didnt schedule them to do the service!!! What!! That's bad business practice..I tried calling and leaving messages and tried chatting with Goettl 3 times to no avail!! Once the line was disconnected on me!!

Sarah C.

9/26/2018

We had Goettl come to our home to clean the ducts and change out the filters on our ac units. John the tech worked hard the entire time. He was polite and educated me on our new products. I have had experience with techs coming to do work and they are messy and talk your ear off. Not John with Goettl!!! He was so efficient he even got the job done earlier than he anticipated. I highly recommend Goettl for all your ac needs.

Our units are a little bit older. John reviewed our systems and let me know that our units were working fine. He did not try to sell me anything I didn't need either. He did ask me about my water heater. At first I thought that was weird but I was having problems with my water heater. I explained to John what the water heater was doing. He was very knowledgeable and said Goettl worked directly with the Sunny Plumber.

Now my ac is running very clean and my water heater is working properly!

For anyone looking for reliable, knowledgeable, polite techs to work in your ac units or plumbing, I highly recommend Goettl and the Sunny Plumber.

Bob J.

09/06/2020 12:00:00 SA

We paid for the Sadie Guard Dog Protection Called because our A/C is down after 3 calls over 2 days to the call center someone finally called back to say someone might be out in 2 days. It's very apparent that Ken is not real in what he says in his commercials. I would never recommend this scam of a corporation to anyone. If anyone asks me about them I will tell them to not only walk away but run from this awful customer service business.

Dan B.

10/15/2020

The A C guy and the plumbing guy were both dishonest with me. There is nothing in my experience that would trick me into letting a Goettl guy back into my home. Ouch!

Bryan C.

3/14/2020

Our toilet was leaking So I called late at night and they were able to come out quickly the next day. Our plumbing technician Adam was courteous and friendly did the job quickly and efficiently explained the situation to us and was finished before I knew it. I would highly recommend

Ava L.

6/14/2019

We called these guys to come to my elderly parents house for the $59 drain service. We were told that anything over the $59 service would be discussed with me or my daughter, not my elderly parents. I made this Very Very clear. Next thing I know is my mother has just paid your company $1300 for a service that I paid $700 with another company last year! If the tech or this company had actually done what they said they were going to do on the phone, my mother wouldn't have paid $600 over what she should have. They are elderly and my father is senile. My mother doesn't know anything about home repairs and she was taken advantage of. I am beyond pissed off at this company's practices! Beware they will take advantage of you!

Lana B.

10/23/2019

Wanted to give a shout out to Patrick & Rick! They came out for my annual plumbing check. They were so personable and explained things 2 me good. They caught and issue with corrosion on my water heater, and I was able to call company who installed and get things fixed. I appreciate they called that out 2 me. So far, these 2 guys will keep with me Goetttl longer. I will ask for them if I need any plumbing services.

Cesar G.

08/08/2019 12:00:00 SA

If you want to over pay for parts and service, Then this is the place you go to. I had this company take a look at my A/C and oh boy they came back with a bunch of things wrong with it. Don't get me wrong the A/C did need some of this parts replaced but not at the prices they quoted me. I am not going to mention or direct you to any specific companies but I am here to tell you that there are more inexpensive service providers so please look around for another A/C repair company.

John P.

7/16/2019

Don't waste your time. This idiot had me on the phone for 15 minutes asking questions and having me explain the issues with the AC unit. Then she asked me for the address. After looking in her database she comes back and says I'm sorry but unfortunately we have never serviced that address before and we're currently not taking on new clients. You idiot! You could have started with that and saved us both 15 mins of our lives! Geez I can't believe how dumb society is becoming!!!!

Jessica D.

08/04/2019 12:00:00 SA

I was a little nervous at first, after reading the reviews... but Mike came out and was professional and efficient. He diagnosed the issue and fixed it. He didn't try to up sell me as the previous reviews stated. He did what he needed to clear the water out of the pan and unclog and repair the air conditioner. I googled the average price and they were in the average range for the type of repairs. I was very satisfied especially since all the smaller companies could not even come to my aide until Monday. They fit me in on Saturday and assisted before my problem became a disaster!

Joe E.

03/04/2021 12:00:00 SA

A Goettl plumber was hired to replace my anode rod and flush/drain my water heater, $265. Instead, as I later discovered, he removed my cold-water dip tube, and installed the anode rod in its' place. This is completely incorrect. The dip tube sends cold water to the bottom of the tank to be heated. Without that dip tube, cold water was mixing with hot and only giving me lukewarm water at the faucets. 17 days later they sent out another plumber only to tell me I need a new water heater. I asked him to troubleshoot (Check voltage, thermostats, heating elements, etc.) and tell me why I need a whole new unit. He refused to look at it and insisted I need a new unit. I called customer service again and complained again. They sent a 3rd person and he determined the anode rod was incorrectly installed. He removed the anode rod and reinstalled the dip tube. I also received a full refund. But I am completely dissatisfied with this company and will never use them or recommend them. Their advertisements are a complete lie. They say they do it right, but in my case, they sabotaged my heater, then sent another person to my house to sell me a new heater. And based on reviews, this was not an isolated incident, this is their business model.

Jeff L.

08/12/2019 12:00:00 SA

I had a unit put in a week ago and it has been problem after problem they keep.comming out and its still not working right they put a new unit in today which replaced the 6 day old unit now its freezing over and not working was told when I call that they cant send a tech tonight they were all at home I would have to wait till all there scheduled appointments were taken care of before they could come back out

Mary Jane B.

6/13/2018

Contacted the mid part of Feb. Finally received service latter part of March. Had to call several times for completed job....As of today have not received a return call about completion of the job to install a new box and cover, which took over a month to get around to.....
The install of the cover, needs to be completed. Leaving open ceiling is not acceptable, it needs to be framed in. Plus the installer never cleaned the floor where he was working....

This work is not acceptable and needs to be completed, NOW Call Mary Jane to Schedule, after all of my phone calls I am sure you have my number. Look forward to hearing from you tomorrow. Thanks.

Terry L.

6/15/2019

Same thing as last review just posted. Needed drain cleaned and they upsold it into huge bill. Very nice while they rip you off. Chris the supervisor even stated that they had a way of getting rid of negative yelp reviews. Hope that isn't true so other old trusting people don't get stuck with bills that actually take years to pay off on fixed incomes

Angel F.

07/08/2020 12:00:00 SA

Had them come service a 3 year old ac and two days later had to pay a repair man to fix damage they caused. When I called them they could not send a technician till the following day. Pretty amazing considering they caused the damage. I had to sleep in a hot house in the middle of the summer. One would think they would at least return the money since I had to pay another technician to fix what they broke.

Connie S.

06/05/2020 12:00:00 SA

I held off writing a review of these guys for a while, as I thought they might cut me some slack when I complained to them. They gave me lip service, but NO satisfaction, and I ended up with the feeling that they just hoped I'd go away. Well, I did go away, but will also STAY away. They have a catchy ongoing advertising campaign and imply they are all about quality and customer satisfaction, but that was not my experience. I needed my water heater replaced after 2 1/2 years. It had a 3 year warranty. The company I purchased from had been acquired by Goettl during that period and I assumed I could get my replacement through them. Wrong! Not only would they not honor the so-called warranty, they quoted me way more than I ended up paying another service provider for the same heater + installation. When I called, they implied they could help me, but nothing. Will never call them again.

Mari S.

8/15/2020

The tech was knowledgeable and friendly however I felt the up sell of additional services I did not need. It cost $699 for 2 pounds of freon and to clean the blower. Afterward I spoke to my contractor who told me that price was ridiculously and I was taken. I should have known the prices were off when I was quote $11K to 22K for a new HVAC system.

Tere C.

4/27/2018

Goettl Air is the best. I purchased by ac/furnace 9 years ago. Decided to use their yearly maintenance contract to keep the units in tip top shape after a tenant neglected to change the air filters. I just joined their Goettl Club which also has plumbing benefits worth a lot of money!!

Anyway, Mandy was very thorough and helped me set up appointments and explained all the great coverage I have. I do NOT want the a/c going out in the summertime and I certainly don't want the drains clogged up or water heater problems when I have tenants renting my house.

Thank you Goettl for keeping my investment in great shape.

Stuart W.

5/24/2020

We had Goettl put a entire new system and duct work in specifically to address the issues that our three bedrooms were not cooling like the rest of the house. We were charged what we discovered was over market value and our bedrooms remained warm after the install. We complained numerous times, they came out numerous times and never rectified the situation. We were told when purchasing that they had engineered the system to meet our needs. Never recieved any credits or refunds and have been living with half of our house warm still after spendning $14,000. Now we are paying a reputable company to redo and fix all tbey did wrong.

J W.

5/28/2019

We've used Goettl for more than ten years and thought everything was fine until this past week. That's when an honest, hard working technician was sent out to do our seasonal service. He discovered that our coils were so corroded that we needed to replace our unit immediately. This was an amount of damage that took place over at least a year and probably longer. Considering that Goettl had been out twice a year, every year, and that one of their slogans is that they clean coils the right way not the easy way, this proves to me that at least 2 technicians, and probably more, did not do all of the agreed upon and paid for work. They did not inspect the coils.

A service manager tried to dismiss this by saying it was an obsolete system anyway and a sales manager tried to dismiss it by suggesting that when the technician was out 5 months ago there was only a little rust around the edges and he didn't think it was worth mentioning. (It was his job to mention it and what we saw in the photo was far more than 5 months worth of corrosion!) The owner, the same guy who brags on the radio about his integrity and doing things the right way, chose not to address this colossal failure of service choosing to just say, While you may not of always experienced (name of tech who discovered the problem) level of service in the past I assure you we are training every day to make all Goettl techs like (name of tech).

My personal experience suggests to me that this company, from the top to the bottom, is a bad faith company that does not care for their customers.

Kathleen K.

05/02/2019 12:00:00 SA

Six months ago I gave this company 5 stars after the installation of a new air conditioner and air handler cause it was my first time with them and if you are willing to fork over the money, they'll jump through hoops, but . . . ever heard the saying that familiarity breeds contempt? After their visit this week, that is how I feel.

Last fall, we replaced a 20 year old air conditioner and had the company redo what we pretty much suspected was a poorly installed air handler system for nearly $16,000. Six months later, after making us pay an additiona $199 for them to look at a second less than 10 year old unit, the technician refused to quote maintenance for the second unit's air handler that he felt should be done (under pressure, over one hour later, he quoted $375 to my husband over the phone). He never planned to actually clean it.

Instead this rep told me how nothing lasts even 10 years (so what does that say about the unit they sold me last fall which was at the high end of presented options?), and on that basis alone we should buy a second air conditioner which to me and my spouse meant fork over another $15,000! He admitted this older unit was working fine, but nearly threatened me that a leak could appear at any time and his company would stop servicing it in 6 months. (What about my $199 for 2 maintenance visits?) They should not have taken that money for maintenace on the older unit which by the way was demanded in advance, 2 weeks prior to the appointment--wouldn't book without it. Where do they think we'll get the money? Their financing arm, Green Sky (beware!) must give them a great kick back.

This company uses its photos as a marketing weapon to at first seduce, then cajole, and finally to strong arm you into giving them many thousands of dollars towards a new air conditioner or repairs, irregardless of your current financial circumstances. It is about them getting your money, NOW! Even if an issue can be delayed one year or more--as in our case.

Also, if you are a married women, the technician will often treat you with supressed contempt. Then, his supervisor will call you and say, are you the decision maker in your household? Does he think because I retired before my younger husband that I did nothing, am stupid, and am basically a lawn ornament?

Alan F.

8/15/2020

Rock stars! Could have bent me over for a new system, but instead fixed my capacitor miswiring and then did a thorough system inspection for my service call fee. Definitely recommend! Thanks guys.... That motor did die, but I replaced it this morning myself!

Mary Anne W.

09/08/2021 12:00:00 SA

We had a brand new AC installed in May of 2020. And it hasn't worked right since. Today we came home to a 91 degree house because the unit failed AGAIN. This is a brand new unit! The first time it failed, we were assured it was due to simple adjustments, which their tech made after missing their time window TWICE! It took two calls to find out when the tech was coming. The unit worked for a few weeks and failed a second time. This time the tech came out and diagnosed it as a faulty TXV. The part had to be ordered. Two weeks later (after I called to find out the status of the part), another tech was scheduled in an 8:00 AM to 10:00 AM window. He showed up at 4:30 PM. We lost an ENTIRE DAY waiting for him to arrive. He was here for about 2.5 hours and we were assured that the unit was repaired. Except it isn't, and now we wait AGAIN after being reassured that they will send 'A highly qualified technician to diagnose and fix our problem once and for all. So, we have paid $18,000 for a unit that has failed repeatedly over the course of a year. My house is at 91 degrees and we have no resolution and no idea when a tech will be here because there was no time window given by the gentleman who answered the phone. A NEW UNIT!!! We are consulting an attorney to find out what our options are to recuperate what we can after this disaster. If you are looking to replace your AC, save yourself the problems and go somewhere else! Geottl has wasted our time, our money and we have little faith in their ability to fix our problem

Scott N.

6/27/2021

Called them and got a plumber to come out the same day. He was super friendly, fast, and did a great job; so I signed up for their monthly maintenance plan with the expectation that the service from the plumbing and the AC service sides of the house were the same. Unfortunately, I recently found out differently. Had an issue come up and my AC would not turn on, so I called them to come out and check on it; only to be informed that my AC issue was not a priority even in 115 degree temperatures and rising temperatures in my house. These types of calls could only be done on a routine schedule. My recommendation is to not use them at all if you can avoid it. The monthly maintenance plan is only worth while for the plumbers and nothing else, so your best option is to avoid this company all together. The maintenance plan to only use the plumbers is not worth what you will pay in the long run. Best option is to use a different company, like Christian Brothers.

Ricky T.

07/12/2020 12:00:00 SA

Kind of pushy to sell a new unit..a little more expensive I had a goettl come out to my home They checked out my unit They said due to the age and wear on the unit they recommend a new system but they also said the duck work needed to be completely replaced I don't know much about replacing an entire ductwork system in the home if it doesn't need it I got a quote of $10-$20,000 for a new system and ductwork I do not have $20,000 to spend on an AC unit that's a lot of money for me so I got another quote from another company it was a mom and pop local AC company they came out again quoted me for a new unit I was able to get a new train system for $6800 installed the unit works great my energy bills are low I have no issues it blows cold and hard I don't know why I need New duck work if it was an upsell I'm not sure and this company did a really nice job professionals clean-cut has a 10 year parts 10 year compressor warranty the only thing is you have to have the unit maintained twice a year for $58Not bad so just comparing the quote I got from goettl and the ductwork that I didn't need and the $3000 more I'm happy with the train unit it's reliable blows cold and hard I've had it for three years now no issues the guys have done good service long story short look around get a few quotes make sure buyer bewareAnd make sure you know what you're buying do your research on the products I found out goettl Was just a name that was bought out a few years ago so this company just bought the name goettlSo they can use it for marketing since the old companyMade good products 30 years ago does not mean those products are produced as good nowadaysThe products being sold are an entry level unitFor a high price so again do you research on the product! Get model numbers get the brand do a little research 10 minutes you'll find out quickly what brands are good and durable and what brands are bad it that easyIt looks like to me goettl is just using an old name that used to be reliable in the HVAC industry and using that name to sell products but make sure you do your research on your products that's what it comes down to I'm not mad At them I'm just saying buyer beware do your research online Google stuff it's really easy now and everybody's got a smart phone. I am happy with the train unit it's reliable working good and I didn't get up sold on ductwork that seemed a little weird to me at first too OK I'll stop jabbering everybody have a nice day!

Laura C.

01/04/2021 12:00:00 SA

We were one in 10 who was NOT lucky to have an $80 drain cleaning, it was over $1000. They were nice and professional but also wanted to coat our old organeburg pipes for over $30,000. We could not do it

No W.

11/11/2020 12:00:00 SA

They came. They looked at our job. They said they would look for parts. They did nothing. No call. We got another contractor to do the job at half the price Goettl quoted us. Beautiful work. Avoid Goettl. They are a money pit.

Jennifer H.

5/23/2020

This place is a rip off. I had a guy come out to look at our a/c unit that was not working properly. The initial cost to come out was $75 or $85, which was fine. I expect a fee to come out. Then he told me he was 95% sure it was my coils, but to test the coils it would be another $300. The process took about 15 minutes-tops! So after the $400 visit (less than 1 hour total at my house), he suggests a new a/c unit. Low end would be $10,000 and a high end $20,000. Even though I haven't purchased an a/c unit recently, I thought that was awfully high. So I said no, and let him leave. I was really pissed that I just spent over $400 and my a/c still did not work. I ended up using another company, their top of the line unit was $8500. So I talked to the service manager and he said he would refund me $200. I thought that was fair, and very nice of him to offer that. Had they actually made the refund, I would not be writing this right now. I appreciate when a company makes a bad situation right. Three weeks later, no money so I called Aaron back to find out where the check was, he said he would look into it and call me back. Never did. I would not recommend them to anyone. Please refund me my $200. Thank you.

Mandy M.

6/21/2021

My air conditioner that I purchased from Goettl three months ago suddenly stopped working the night of 06/20/2021. I did some trouble shooting, none of which worked. Started calling Goettl for emergency service. I called twice. The second time I received a call back informing me that because this was a recent install. That it must be sent to the installation department and not to expect any call back until after 5:00AM. I stressed to them that I have a medical condition that makes it difficult to breath. It is now 06/21/2021. 5:00AM is long gone. No response. No phone call. Once again I call Goettl's customer service. After being on hold for over an hour, the customer service rep. Finally answers. I am told everything I was told before. He assures me that someone will be calling. Where's the Super Hero technicians? Where's the customer service they are so proud of. This is not doing things the right way.

Alan G.

04/05/2019 12:00:00 SA

I called Goettl because their radio ads seemed like they were good people. I spent nearly 20 minutes on the phone trying to make an appoint for a seasonal checkup of my AC unit or a so called Rejuvination.
As the the call progressed, I could tell I was speaking with someone that was just farming for a sales lead.
I gave her a 10 minute notice that I had a conference call I had to be on but she kept on mining for sales information and mixing those questions in with repair info that she needed.
I finally hung up on her. I went to their website to leave a comment about the service I tried to schedule and never heard a word back from them. It's like they are a shady company with a good front man on the radio.
I recommend staying away from them.

Regina S.

12/17/2016

I wished I read the Yelp reviews before I called them to get estimate for a new A/C system. My current old unit was supposedly installed by Goettl 30 years ago, I thought maybe customer loyalty will give me better service/pricing. The process took 3 hours! Taking measurements and inspection only took him 15-20 minutes; the rest simply because the comfort advisor, was chatty.

We started around 3 pm and finally about 6 pm he gave a quote for 4 different star ratings. He could not tell us about promotion rebates, tax credit, nor military discount we qualified for. He asked, What kind of pricing we are looking for? and proceed to say that he 'can call his manager for best price but the price is only for that night and installation by Monday,' nor would he commit to an estimate in writing. He said that Amana is a high quality product, unfortunately that is not true.

Don't believe the chipper, feel-good commercials. The Geottle brand is made up of used car salesman utilizing the same sales tactics for air conditioners as they would cars.

[Update] Goettl rep called my wife in an attempt to guilt-trip her into removing this review, citing how the visiting rep's employment was now in danger. Out of civility, we removed his name from the review, but the above is a factual account of events. The visit was a complete waste of time, especially when no less than five other contractors were able to provide a written estimate within a half hour of their visits without calling in to higher authorities or playing limited time only pricing games.

Erin T.

12/18/2020

Goettl went above and beyond for our family. We had our AC unit installed by them last year and had our winter tune up/inspection. We got talking to our tech (James) about our kids and he learned our daughter was born with 2 incredibly rare health conditions. After we thought that he left for his next service call there was a knock on our door and it was our tech. Goettl bestowed to us an amazing gift that will help keep our daughter safer and healthier. We cannot thank Goettl enough and will continue to recommend and spread the good word. Thank you again James and thank you Goettl for showing us there is still good out there.

Scott M.

4/28/2020

Had an appointment today from 2 to 5. I heard nothing until I saw a missed call with no voicemail at 4:30 pm. I called it back and was hung up on, likely on accident. I tried again a few minutes later and was able to speak to someone. His only response was well we called I asked if it is customary to leave a message and he didn't respond. He then asked if I wanted to reschedule. Apparently they are big enough to not care about individual customers anymore. Very poor customer service. After reading some other comments I likely saved myself some money as it seems they are more about the dollar and less about the custome

Frank L.

07/07/2019 12:00:00 SA

It was a Sunday and I noticed my AC unit had stopped blowing cold air like it normally does, and I called a few places but they were either too busy or closed and then it hit me, Goettl It will keep you cool but it's hard to spell! Lol I hear their advertising on the radio all the time and I gave them a call and they sent out one of their techs Dayton I believe is his name and he was in and out within 20 minutes and I had COOL air again! This was all on a Sunday and there was no up-charge or emergency visit most companies call it, as if AC units aren't supposed to go out on a Sunday! Glad Goettl could come out on a same day notice and keep my family cool during this 110 degree Summer! Excellent customer service and same day service!

John M.

06/03/2020 12:00:00 SA

First off, it's tough to be in this industry and get a 4 or 5 star review. Unless things go perfectly customers won't feel satisfied. Not only that, they will generally use Yelp or other review sites as a way to describe negative experiences and rarely will share positive ones. I'm only writing this out because I feel strongly that Goettl could have handled my situation very poorly, BUT they ended up doing the right thing at the end. I have a few properties with AC units and have been using Goettl for the past 4 years to service and maintain them. I used to use Ace Air, but they started high pressure selling me on things I did not want or need. I had Goettl come out two weeks ago to do a check up on my two AC units on my primary home. Everything was fine and the tech went on his way. 7 days later the weather warmed up and we started really using our AC. Mid day one of the units went out and stopped working. We called Goettl to come out and check it out again. Apparently the main circuit board had a surge and fried (literally burned up). The replacement was going to be $1000. This caused a lot of anxiety for us as we felt we did everything right, we took all recommendations from the Goettl techs, and the AC unit was only 5 years old. Technically the unit was not under warranty because we weren't the original owners. Fast forward, we placed a deposit on the $1000 fix (which would need to be ordered in) and now we had major concerns that this was happening to us, but we didn't have any control over the situation or any other option (a new AC unit would run $16,000+). We called Lennox and they said there was nothing they would do either as it was out of warranty. We call Goettl back and talked with their care team. They reviewed the situation again and agreed that we've done everything that was recommended and their tech was literally just out the previous week and this $1000 fix should not ultimately fall on us, the customer. They decided to make the fix and cover all costs. So, in summary, this is a tough business to make everyone happy and receive top level reviews. Mistakes, incorrect decisions, etc will happen, but at the end of the day--will the company do what's right (within reason)? In this case Goettl did and they earned a loyal customer.

Frank M.

8/17/2021

UPDATE: I'm very disappointed, this is the third time I have made an appointment to get my (rejuvenation). I had 3 a/c units installed about 3 years ago in the beginning for your yearly check up I made an appointment and they were there. Now the last three times they would call and say they are running behind will get back to me. Then it gets to late,then I have to reschedule. I have 3 units and it takes a while to get them done. I had an appointment for today that I made a month ago, so I didn't hear from anyone. So I called to see when they were coming out, they put my on hold for a while then said I'm on a list to reschedule. I made the appointment a month ago and they are going to call me on the day to reschedule. And I pay $300. + a year for a membership. For what? UPDATE: I rescheduled an appointment for 8/17 21 and I was dealing with Ernestine and she was very helpful, she said it will be from 10 to 1:00 pm and someone will call me the night before. i never heard from anyone , so the next day at 10 am i called to find out if they are still coming. they told me I'm on the schedule for 10 to 1, so at 1:15 haven't heard from anyone so i called they said you are on the schedule for 10 to 4 and someone will get there by then. Again this is the fourth time this same thing has happened i payed 300 dollars for a membership and i have not even used it because they can not make there appointments. and if you ask to talk to a manager they tell you they cant switch you over they have to email one and they will call you back. well I'm still waiting from 7/29/21 and haven't heard from anyone. And Michael A that responded how do you private message you, if you go on goettl web site and click on message it just goes blank.

Shannon R.

9/23/2019

The radio ads must be working as it was a few months to get my appointment and come the day of there was a small confusion about finding us on the schedule. But it was handled to my satisfaction and our AC was serviced. On to the actual appointment. John was super nice and knows his ACs. He was a pleasure to work with and we signed up for the yearly maintenance plan. If all the techs are this good I think we will be very happy. PS. Dog friendly. I guess Sadie does know how to hire people. Ha!!

Pam H.

04/04/2019 12:00:00 SA

Originally we had an issue with a technician not coming at the scheduled time for our estimate, but Goettl followed up, sent out a tech at a time that worked for our schedule and made sure we were satisfied. The technician went over every detail of our system and made sure we understood everything. We actually were able to schedule our new system being installed the next day! The crew that came out was great! Very nice, and they really worked with me to make sure we had minimal disturbance to our day. With twin 2 year olds underfoot they went above and beyond and stepped over gates and made sure they kept equipment out of reach. We are very happy with our install and our new system, and we would recommend Goettl highly.

Melissa F.

2/18/2020

Shopper Beware - I had Goettl come out yesterday to give me a quote on replacing my AC/Heat Pump, which is currently not broken and works fine it is just a 33 year old Goettl and no longer efficient. The SALESMAN was polite and personable, looked the current unit over, came in did some numbers then dropped $19,224 (4 tome 16 Seer) to replace my current system. Yikes. But then the hard sales tactics started. He remembered that they had a unit in their warehouse that was for a church project that had been postponed, and he could probably get me a deal on that unit, so I said ok. He made a phone call as was told that someone else was interested in that unit, but had not put a deposit down, as of yet, and was pending finance approval. So he said I could get that unit (5 ton 18 seer) for the price of $22,174, but if I committed right then and there, they would do it for $12,000, but I would have to pay a deposit immediately, as the other customers financing could go through at any minute, then the unit would not be available.

Here are my issues with this meeting.

1. The first price was outrageous and if this had been the first quote I received, I would have been completely discouraged. All the other quotes I got were within a couple hundred dollars of each other ranging from $7-8000.

2. What company would try undercut another customers deal, if the story was even true. I don't know what the other customers situation is, and if he was trying to secure financing for his deal then I am sure he was counting on the integrity of the company he made that deal with to have that product available. I know how I would feel if that happened to me, so taking that deal was not an option, as I could not do that to someone else.

I had set the whole day aside and had several companies come to give me estimates (5). I do not live in a big fancy house, I work 2 jobs and pretty much live paycheck to paycheck. I have worked hard for several years to save for this purchase and wanted to make sure I get the best value for my purchase/investment. This appointment really upset me and bothered me most of the night. I thought long and hard about posting this review but think it is only fair, to others like me, to know what my experience was, as it might save them some time. I am not sure if I was treated this way because I am a woman, and he thought I was stupid or if this is their general way of treating all potential customers, either way, it was not right. In closing, be careful, do your homework and don't let anyone disrespect you!! There are plenty of other companies out there that will treat you fairly and respectfully to earn your business. This company did not do that for me.

Manny S.

11/29/2018

So ghetto came out to my rental property and rejuvenated one of my rental properties air condit0pions not knowing that I'm a certify HVAC technician. fyi i was on vaca the first time it was repaired. after they came out to the house 3 days later got a call from my tenant. I went back to make sure everything was OK the guy literally loosened up all the bolts on the mounting bracket for my blower motor which is the oldest trick in the book the whole blower motor started rattling and messed up my whole unit so do not use the rejuvenation or them at all because they're crooks.. If nothing was wrong with your air conditioner heating unit before they came out and did the rejuvenation and you started to hear a loud Bang and knock and from your air condition after they came out then more likely they loosen up some bolts they weren't supposed to on you blower motor.... i just came believe any company still does this. fyi Blower motor bracket books or torque to specs by the manufacturer said it does not happen They only mess up if the tamper with...pls do yourself a favor and stay away from these that Probly how they get all the money for these ad blasting all the radio and TV.. do you reach this is coming from someone that been HVAC 20 + year its very costly if your not Mechanically incline or savvy

Reina S.

3/31/2020

We had a pipe burst in March last year. We called the sunny plumber aka goettl. The service tech was nice and took care of the pipe for us and replaced our faucet fixture. It was a reasonable price. A while later we noticed that our fixture in the bathtub was leaking, a fast drip. We called them again because they offer a warranty on their work. The tech who came out replaced the fixture that they had replaced before when they fixed the pipe. About a month later we had to call again due to leaking from the fixture again. We called, the tech came out and determined it was a valve. This time it cost us more money. They offered us a credit for half of what we originally paid. So we did. Had to call again today due to leaking, again, from the same fixture. They send the tech out, he checked it out and determined that the entire valve plate in the wall was the problem and that it was going to cost us $1600!!! My Husband said heck no. We will definitely be going somewhere else for ALL of our plumbing needs from here on out! It took FOUR trips to our home and they were still guessing! Literally the guy said, well, it could be this.... are you kidding me?? Who in their right mind would pay $1600 on a guess??? Goettl, you guys suck. Your slogan says We do it the right way, not the hard way but it should be We do it the hard way, not the right way!! You are out there to rob people with your uneducated guesses! You should be ashamed of yourselves! Bad bad bad business!

Jack S.

4/29/2020

Don't bother trying to get information about their water treatment products that they've been advertising. No one knows anything about them. Went to their website very limited about the product they use, a chat option popped up so I started to chat with someone. They couldn't answer any questions but said someone that could would reach out the next day. I got a call at 9:55pm and 6:50am from two people that know nothing about the product. I called back and the young lady said she doesn't have anything in the office to explain but someone could come over and do it. I said I just want to know about what the hardware is, what they use, cost etc. nope. And she didn't seem to interested in the fact that this was odd. Said someone else could call me back when they have time. No thanks, I'll find one of another thousand companies that offer water treatment services in the valley. You had your chance. Either hire people that know what they're talking about, be more transparent, or put it on your website.

Ellen F.

9/22/2016

My late husband and I purchased a heat pump from Goettl in October 2008. We were told that there was a 10 year warranty on the unit and service. I used Goettl for heat, air and plumbing services for years until 2011 when I became tired of them trying to constantly up-sell me at each visit. In August 2016, I started having issues with my heat pump and needed to have parts ordered. It was then I was informed that Goettl had never registered the heat pump at purchase thus giving me only a 5 year warranty. Since I had no warranty and had to pay full price for parts, I was forced to get a new unit after only 8 years. Goettl has not answered my calls or emails about why my heat pump was not registered.

Update: I received a call from Goettl shortly after I posted on Yelp. We agreed to terms to rectify the situation, and they refunded money to cover a portion of my heat pump repairs. I am now more than satisfied with their customer service.

Julie G.

9/22/2018

Our air conditioner went out. Someone told me about Goettl famous for their commercials. I called and asked how much it would cost to have someone come out and tell us what was the matter with it. I was told $49.95. They came out the next day. Tech pulls out the capacitor, tells us its bad. Quotes us $340 to replace. At the same time tells us if this doesn't work it might need a hard start kit which would then be $815. I asked if this woud fix it and he said Let's hope so Said we needed these parts to get the unit going so he could do the full diagnostic to let us know how everything was working. Makes us pay the $340 up front, before he puts the part in. Comes back with a video he made shows us the unit kicks on then kicks off and that capacitor is not enough power and we need the hard start kit also. Makes us pay up front again, bringing the charge on my card to $815 (Four years previous our air conditioner went out and we had bought this used unit for $600 installed. Now we have to pay $815 for a couple parts.) After installing the parts he come in to tell us I have some good news and some bad news. The air conditioner is running now. But I tested your compressor and its running at 97 Amps. Shows us his amp meter then shows us a picture he took of the serial tag on our compressor. Then goes on to explain that the tag shows the amps should be at 42 and if it were 50 amps, even 60, it would be ok, but ours was at 97 and this was very bad. So he tells us the compressor could go out at any time. I ask him how much for a new compressor and he tells me he didn't know exactly but somewhere around $2500. I found the compressors sell online for average $500 to $800 and I know there is soldering copper tubing involved but that seems extreemly high for labor to me. I then ask him again if getting a new compressor extend the life of this old air conditioner because I had been told that the life of an air conditioner was 15 to 20 years tops. This unit was near the tops. I was told they only give one year warranty for the new compressor installation. He then tells us he has to call his supervisor who is the one that could go over our options. Buying a new unit was brought into our conversation and I ask how much they are and was told they go anywhere from $8000 to $13,000 but he didn't handle quotes, his supervisor would come out to discuss all this with us. He puts his supervisor on speaker so we can hear their two way conversation. It almost sounded scripted to me. I felt like I was at a new car dealership with the salesman and his supervisor talking to me. We said give us some time to talk about this, he then tells us they have financing for as low as $150 month. I'm telling him I have seen 5 ton units sell online for between $1800 and under $3000. I also told him I have seen ads online for a new air conditioner installed for $4995. I tell him I had a quote 4 years ago for a new 5 ton unit installed for $2700. In the end I tell him no, we didn't want the salesman...I mean his supervisor... to come to our house to quote us. After he left I thought about everything. We basically had to pay $815 for a diagnostic to find out our compressor is bad and could go out at any moment. Who does this? We had to buy parts to get this diagnostic. You don't take your car to a mechanic for a diagnostic and have them say to find out whats wrong we need you to buy this part. No that didn't work so we need to try this part, so after putting in this part, we find that you need a new engine. Your car is running now but your engine is going to go at any moment. No, they tell you your engine is bad before you pay any money. If they had told me my compressor was bad in the beginning, I wouldn't have bought the parts he installed. Because I wouldn't have paid $2500 for a new hard start kit and a compressor that they could only guarentee for 1 year. I could then shop around for a reputable company that could do the work for half that amount. And they know this, they've been in business for over 75 years. They know not to do the diagnostic for $49 without selling you the parts first.
I have since gone online and found that the capacitors are as low as $18 up to $30. The hard start kit which includes the capacitor is $50 tops. I paid $815. Their labor, or should I say profit, was over $750. This company is a major rip off. Low end of a new unit installed was quoted starting $8000. Low end I found a 5 ton air conditioner online sells for $1770. So their labor/profit is estimated $5000 to install.
In my view this is unfair business practice of getting me to pay up front for parts to do a diagnostic. I do NOT reccommend this company.
Update, after speaking with the customer service manager, they gave me back $250 because of my complaints.

Jeff F.

5/13/2019

Rich who came to do the service was very thorough and polite. He didn't try to sell us anything not needed. He provided pictures of all the ductwork and multi-meter readings for the critical parameters. He was very courteous as well.

The reason I didn't give 5 stars is: 1) they cancelled our initial appointment the day of (we had a 2-5 pm time slot and they called to cancel about 3:30). They did however offer us a significant discount (about $40 I think) for the inconvenience, so this isn't major and I understand things happen. 2) Their phone system is awful. They called me several times and I could not hear them. They would call back, same thing, multiple multiple times. When they called on the day of the appointment (2nd one) I told them to call my wife's number, as I was at work. They took down that number and repeated it back. Then they called me 5 more times!! I finally stepped out of my meeting to answer them, and again told them to call my wife.

Overall the service the technician provided was top notch, their office staff however, Meh....

Christine N.

8/17/2021

Goettl installed an AC unit in Dec. 2019 at the tune of $15k & its been nothing but issues since. I could feel cold air leaking from the unit when i was on the roof after installed. Called them to fix it. We don't get much rain in AZ but we have this year & I have had 3 different techs out to fix wherever rain is getting into the AC & running through my air filters & onto my wood floor insidethehouse! I have had to call 4 different times today to get a tech scheduled for the 4th time to fix this issue. Every time I call I am told someone will call me back within the hour. My calls started at 8am...its now 1:30pm & still haven't heard from them. I've asked for a manager, they have no way to transfer. I've asked for a corporate phone number...they don't have it. I asked for management to call me...still waiting. Worst experience ever & the only reason I am still dealing with them is the AC is under warranty. Dont waste your time or money with this company that focuses more on corny slogans & stories about flashlights than on their quality of work & customer service! If I could give no stars I would!

Katherine H.

7/22/2020

We needed a new air conditioner and we decided to go with Geottl. We loved that they made suggestions to help improve air flow and they went above and beyond in trying to correct problems with the previous air conditioner install that happened prior to us purchasing the home. We also received more than one phone call to follow up and make sure that we had no concerns. I would recommend them to anyone that could benefit from all the services that they provide.

Alan D.

12/07/2017 12:00:00 SA

ON TIME, CALL AHEAD,,,,, did not try to upset although it is an old unit

clean, personable tech, spent. time with us and explained what paint. will be needed next. and the cost Early spring will be fine for us

Brandon B.

6/19/2019

Absolutly stay away. They are preying on the notion that service calls are expensive and that there advertising will make you not second guess them. I paid extra and got a second opinion as soon as I was told I would need a new 4 ton unit at roughly $3000 higher than average market. A total of over $10500. Then when question about it, he never sent an estimate for a new system, but all the sudden there were repairs that could be done.
The repairs were done, by another company, who said I absolutely don't need a new system. Then showed me what was wrong, in the pictures he took. I was also informed that he didn't really clean a damn thing.
Call Precision Mechanical. They just finished up, and I'm already feeling a significant difference in the temperature... and its 10 a.m. It should be getting worse, not better lol. Trust your instincts, Goettl is way over priced, and there Techs are commissioned. Enough said.

Jill U.

06/11/2019 12:00:00 SA

Had air conditioners installed 2 yrs ago...the staff explained everything in detail while we were making up our mind. Very professional and personable. Explained everything in detail that we could understand.
Today we had tech William...can't say enough how he also explained all to us. We were having a pre monsoon check up. Very professional and again ;personable. Taught us which filters we should buy and how often to change. Went to buy the filters while he was evaluating the air conditioners. He even replaced the filters for us. Goettle is first class as well as all the staff that we have had in our home as well as the office staff. Very happy we chose them.

Frank D S.

9/27/2019

Since I have an annual maintenance agreement with Goettl and one of my units has been making a loud noise that has been going on for years but today it was unusually loud so I placed a service call. I believe it was Stephanie who was able to arrange for the serviceman to come between 12 and 3 pm today. A very nice and knowledgeable young man named Alexander arrived close to 3 pm. I had made a recording of the noise and played it for him. He went to the unit and did his diagnostics and said the unit was running perfectly but could hear the noise so he put his detective hat on and found the problem to be a vibrating refrigerant line coming into the unit. There should have been an in-line shock absorber in the tubing when the unit was installed but there was none. Goettl did not install the units but a company, Sonoran Air that did install it is now owned by Goettl.
Alexander was able to put some insulating tape around the area and although the noise problem is still there it is much less than this morning. Hopefully this repair will last for a while at least.
At first Goettl tried to charge me $119 for some insulation tape but when I complained, Alexander called and got the cost waived so I appreciate his effort and whomever he worked with in the office. (I would not have paid $119 for some tape)
I wish the problem could have been resolved with the other three service calls in which the same problem was mentioned but none of the techs could find what Alexander found. He is a smart very personable young man who was a pleasure to deal with.

Matt M.

1/27/2020

I finally received a telephone call from Goettl's Operations Manager (Jason). Jason was professional, very apologetic on the call and he clearly wanted to make things right. Jason immediately offered to refund the entire amount I paid ($720) and also offered to have one of his other plumbers come back out to fix the toilet at no additional charge. I thanked him for the call, I agreed to receive the full refund but I respectfully declined further work as we have already retained another plumbing company. Refund check (paper check via regular mail) was received on Friday January 24th.

Garrett M.

08/10/2018 12:00:00 SA

I spent $15,000.00 on this system in June, and its a Joke. They have been back to my home three times to fix different things. My home feels like a tropical jungle 47% humidity. Not sure why it is so humid inside our home now we are in Las Vegas, NV its not that humid in this state. Called them today to have them come fix the issue 08/10/2018 and they can't make it out until 08/14/2018. I will never purchase anything from this company in the future...I am so disappointed, and feel ripped off.

SJ W.

6/27/2020

Used them for the first time today after my mother put a tuna casserole in the garbage disposal and backed up all drains in her house. They were professional from start to finish. Pleasant telephone staff and our technician Charles was the absolute best! He was polite, explained everything, helpful with tips for maintenance and kept a clean work area. I will be asking for Charles again!

Scott M.

8/31/2016

We made it through the summer of 2016 without any failures. However, last year, the 4-ton system failed. Goettl once again stepped up and replaced the compressor, free of charge. I paid nothing for parts and nothing for labor.

Honestly, I don't know whether the continual problems are due to the hardware or the ineptness of the initial installation or the initial specification/design where TXVs were not part of the package. Our two systems are Amana branded, which is a Goodman product. Goodman is without question THEE least favored brand, consistently. I had *hoped* that the up-branded Amana badging and top-end features would be a quality product.

I go through each season with anxiety - as opposed to peace of mind - that one of the compressors will die again. And at this point we are nearing the end of our 10 yr parts & labor warranty. And then what?

In the overall analysis, I have to stand by the 2 star rating, which Yelp describes as Meh. I've experienced better. My rating of Goettl is certainly closer to Meh than it is to A-OK. I might give a rating of Meh - they're okay. Maybe. They HAVE honored their warranty, graciously and without hesitation.

John S.

7/25/2018

We bought a new complete unit from goettl in 2011, the outside compressor failed within 2 years. Company/Technician refused to cover it under warranty unless we subscribed to yearly maintenance, so we did, $168 per year.

During the yearly maintenance, they wanted to upsell a hard start capacitor for $300 ($50-75 part on amazon, grainger) for the new replacement unit. For an experienced contractor it should take 15 min to install. Pretty expensive technician time @ $225-250 for 15 minutes.

Another yearly maintenance, The $300 upsell this time was duct cleaning.

2018. blower motor fails. Goettl wants $1000 to replace motor plus the $80 for the service call. Other well reviewed contractors want $675 or $500 for the same job. Feels like Price gouging due to summer heat.

Keep in mind parts for this job are a $200 for the motor, $10 capacitor (grainger). Experienced technician should have the motor replaced in an hour. $790 an hour for labor seems excessive.

Their technicians are clean, nice, courteous. I do not have a problem with the quality of their work, however their equipment is substandard. ( 2 major failures in 7 years ), and prices are outrageous. Keep in mind you are paying a premium for their service and commercials. Dont be surprised when you get the some upsell everytime they visit your house.

Looking back on my experience with goettl. I wonder if my 8 year old builder unit really even needed to be replaced or we were just victims of their upsell.

WARNING: Goettl may not honor your warranty unless you pay for maintenance.

Cindy H.

09/09/2019 12:00:00 SA

Goettl sent out a representative to give us an estimate to fix our air conditioning. The representative said that it could not be fixed and that we would need a new unit and new duct work. Their estimate was $13,000, which they said was a reduced rate. Replacing the duct work did not make sense since it worked perfectly fine when the forced air heating unit was working.

We had another company, Allison A/C and Heating, come out the next day. That tech said that he couldn't fix it but the owner would be able to. So the owner came out the next day, fixed the air conditioner compressor and fan and installed a new programmable thermostat for only $385.

Unless you want to spend lots of money replacing something that may only need fixing, don't use Goettl.

Kevin L.

7/25/2018

My old ac unit was going bad so i called up goettl they quoted me 11 grand for a ac unit i said ok they installed it no problem six months later im setting my ac at 78 degrees all day and its not cooling its staying at 80 degrees so i call goettl to come out to check it and they said they have to put dye in the system to find the leak WHAT i jus spent11 grand on this ac unit and it already has a leak so now they told me to wait 3 or 6 weeks to come back and check it while my new ac unit is goin to keep running wasting my electricity jus to stay at 80degrees never recommending this company

Linda A.

9/29/2017

My husband and I have been working with Goettl for over 15 years. Our experience up until 2012 was not good. For example, we purchased an air conditioner from them in 2008 and every time a service person came here, they told us we needed something --EVERY TIME. Of course whatever that thing was, cost us $500 each time. We were actually sold an older model in 2008, not knowing this. No manager ever responded to our continuing complaints until 2012.

At that time new management came in. The new manager came to our house and listened to our complaints and turned things around. In 2013 we decided to just buy a new air conditioner and continue to have had it serviced by them. Since that time, we have found the service people professional and the company very responsive. We had our most recent service today by Steve Michael. We were present to a very honest and trustworthy man who went above board to help us straighten something out with his manager Nels. I would request Steve to be our service person. Thank you Steve and Nels!

Roger V.

8/27/2018

Don't bother calling unless you have a huge surplus of cash. Prices seem to expand with how desperate the customer is. I waited two days and found a vendor for 1/4 the price.

Edwin P.

06/02/2018 12:00:00 SA

Charged $300 for a literally $5 part - took less than 10 minutes to install. Absolute scam artists: look elsewhere for AC repair.

Deborah W.

8/13/2018

Called Goettle because air conditioner that was installed on the roof of the house was not installed correctly. It was leaking around the air conditioner.

As soon as the Monsoon started our roof started leaking. My husband says to call Goettle because of their ad We do things the right way, not the easy way.

First appointment was cancelled, second appointment they were late.
Guy gets up on roof and says air conditioner needs metal plate, electrical disconnect, electrical whip, tighten connections to prevent electrical short, we added a surge protector. (I'm reading from the bill)

Then the printed receipt includes a HVAC & Plumbing club membership for 289.00. With work done it was $2362.00.

And guess what it still leaks around the air conditioner. Goettle shame on you. Don't get me started on Sunny Plumber. It will be a different reveiw.

Chris M.

7/19/2016

I have to say I am extremely disjointed! Was scheduled to have my service done on my unit. I left work for entire half day and I am in sales 100% commission and they never showed up for the appointment and no call. I called them 5 min before the end of the time window and the nice dispatcher told me that they had called. I told her I had no missed calls or messages. She apologized and then said the next appointment that was open was in August. 6 weeks away. I Told her no thank you. With all of the advertising and talking about customer service I sure don't feel like I got any of the promises. She also said that she would have a manager call me and that still has not happend! Bummer!

Update!
After posting this review I received a call from a manager and they were able to get me on their calendar quickly.The tech showed up on time and completed the work in a timely manner. The manager was very apologetic and wanted to make sure we were taken care of. I am glad that I gave you them a second chance as they did a nice job and the tech was very nice.

Robert E.

9/19/2016

Changing my review from one star and really pissed off to 5 stars and most happy.

It's not always what happens but how a company deals with the problem. Goettl fixed a problem caused by one customer service rep in a great way.

They fixed a massive air leak issue in my duct system and delivered a new HVAC system at a good price. I shopped the deal with a number of other companies. Goettl was not the cheapest but they did deliver the best value when I looked at guarantees, product price, and other financial considerations. Goettl stood up admitting mistakes and made them more than right.

I would recommend you giving them a fair look.

Dw G.

04/09/2019 12:00:00 SA

I had Ron and Wes come out and do an inspection on my AC. I was very happy with the results. They were very professional, booties always on, ladders opened and not leaned against wall. Time to explain what was done and what could be better. What was needed and what wasn't.
Would use again. Peace of mind is worth the cost for dependability and integrity.

Jason L.

5/14/2018

Not good. Scheduled rejuvenation service. They didnt fo anything. Offered to clean my coils for 440 dollars. Then told me they couldn't do it. Then tried to sell me a new unit for double what the competition charges.

This is a sales driven company. 80 bucks to get only a sales pitch with a hard pressure attempted close.

Have had two other companies take a look..both said unit doesnt need to be replaced. And if it did they could do it for half the cost. Be careful with this company.

Jim B.

05/07/2018 12:00:00 SA

If I could give ZERO stars I would!
Called for their AC tune-up special that is running on the radio.
One of the questions they ask when you set the appointment is whether or not you have a home warranty.
IF you say yes, they will NOT service your AC.

My home warranty company requires that I get the unit serviced annually. They do NOT offer this service and state that I can use any licensed AC company.

So the only reason I can think of is that an owner would be less likely to use them to fix the extra items discovered during the tune-up! Can you say Possible Rip Off?

Harris K.

4/21/2019

Had a great 1st experience with Goetti. Had the rejuvenation service performed at my home recently. Scheduling was simple. On the day of the appointment, they called (As promised) to let me know I was the next in line, then again when the techniciannn was about 30 minutes away. That was awesome!
The technician, Mohamad was incrediblee... He explained everything very clearly and honestly. I have an older unit, so he said it will likely need to be replaced someday, but it is in good working order for now, just be ready when it happens. I appreciate how throuogh the service he performed, and his clear explanations.
I would have no hesitation to recommend their services.

Ian D.

8/14/2019

Last year, on a routine service visit, the tech broke my AC unit. They ended up (2 visits later) replacing my thermostat unit entirely.

Fast forward to today, when, somehow it happens AGAIN. My house is now 89° at 11pm and I've supposedly been next in line for service since 7pm, waiting in unbearable heat for them to come back to fix what they broke (again).

Customer service gives me nothing but lies, promises that I'm next and that they emailed management who will call me back tomorrow. There is apparently no one with authority and I still don't even have a solid timeframe - just next. So much for a good workday tomorrow at 7am.

I'll be happy to revise this review with a positive outcome, but simply fixing it (even if he can) won't even come close.

Ali G.

5/25/2019

The rejuvenation isn't what you really get when your system is over 15 years old, but you do get a thorough, documented and straightforward assessment of your AC system, complete with photos. These guys know their stuff, and though I didn't enjoy the facts, I know it's real. Recommend them.

Ira R.

08/12/2019 12:00:00 SA

I consider myself a fairly savvy consumer, but I found myself suckered by Goettl commercials. Ken Goodrich sounds so sincere when talking about the history of the company, his dog, and his approach to providing high levels of service. As a result, I hired Goettl to perform an $80 rejuvenation on my air conditioning unit.

While the technician appeared professional and knowledgeable, he told me that there was a small leak in my coils, that the fan motor was pulling high amperage, and that rust on my unit. He also told me that I was probably 2-3 gallons of coolant low, and that replacing it would cost around $105 per pound. He indicated he would be happy to replace the coolant and finish the cleaning the unit, but he thought it might be a waste of money. He indicated while it didn't affect him one way or the other, he suggested I might want to think about replacing the entire unit (only 8 yrs. old).

Not being an expert in HVAC, I took his recommendation, and contacted their field supervisor so as to get a quote on replacing the unit. The sales person came out the next day, and provided me with a quote for $15,000, which he indicated included discounts. I thanked him and asked him to please send me a copy of the quote with all of the relevant information. I also asked him to send me a copy of the initial report, regarding the overall condition of my unit. I did not receive a copy of either. I contacted the supervisor, and again asked for a copy of both documents. I only received a copy of the replacement cost. I contacted him again, requesting for a copy of the initial assessment, which I never did receive.

Due to the cost of replacing the unit, I wanted to get a couple of quotes from different companies. I contacted AC by J, another local company. They sent out their sales person. Based on my feedback, he did a quick analysis and provided me with a quote. He quoted me a higher grade unit, with a longer warranty for 25% less than the Goettl quote. He could tell I was still unsure about the need to replace the unit, so he offered to send out one of their technicians (at no cost) to complete another analysis of the unit, to ensure I really needed a new unit. The technician was on the roof for about an hour, and when he came down, he indicated that in his professional opinion, there was no leak or need to replace the unit. While he did indicate it needed a couple of pounds of coolant, their price was $65.00 per pound.

Needless to say, I was thrilled with saving thousands of dollars not having to replace my air conditioning unit. I am very disappointed with my experience with Goettl. I only hope others do not fall for Ken Goodrich's commercials. I would not and will not recommend Goettl to anyone who asks for a referral. I will recommend AC by J.

IR

Jim S.

06/11/2018 12:00:00 SA

Zero stars would be better but......Had them out for the Reeejoovination in May. In June it stopped working. Called them to come out and fix it, was told it'd be 3 days before they could come out. I asked if the person answering the phone was in Phoenix, was told yes. Asked if no AC in June was an option - was told Nothing available for 3 days. Asked the guy to tell Ken Goodrich to go screw himself. Never going to use them again.

Daniel P.

06/04/2019 12:00:00 SA

A technician named Josh Dixon came out to my house last night to diagnose some intermittent problems that we were experiencing with the unit. Although we have not yet decided which direction we want to take, Josh was very polite, professional and friendly. He took the time to educate us about certain issues throughout the house and was very thorough with the inspection. We are still deciding what we want to do, however, if we decide to move forward will be requesting Josh to come out and do the repairs.

Luis L.

08/01/2017 12:00:00 SA

This company is the real thing Honestly, they they provided with:

Quality, very knowledgeable and nice workers.
Honestly, they told us what was wrong with the system
Attention to Detail, he made sure everything was clean after he left.

They fixed my 24k unit at a very reasonable price.

Maya J.

4/26/2019

Goettl is probably the best company for AC replacement (that I called), the tech (Brandon) seems very sharp and knows the stuff. I researched some detailed information after several service calls that were felt like I was wasting money. Goettl is the same as any other big AC company, they are there to make BIG profit off of you. I mean like more than half of the cost is straight profit. Don't waste money on big companies that way over charge on everything. Call around, especially the local Handyman with the right certifications. They are much cheaper and just as good (but you can still do better as I found out later).

Jerry B.

01/08/2020 12:00:00 SA

This company is a joke!!! They've taken over the airwaves with their commercials bragging about customer service so I thought I would give them a try. I own 4 homes and know many AC people however are needing to replace 7 AC units at 3 different homes so I know it's going to be expensive so thought it would be wise to get multiple bids due to the cost and that's why I contacted GOETTL. I made an appointment a week ago and was going to meet the representative at 8AM, at 8:15AM I called the number I had for the company and asked how much longer it was going to be, the person replied your appointment was at 8AM or so I told him no it was for 8AM, he called back saying he would be at my house in 8 minutes, waited another 15 minutes still a no show so I left. A short time later I received a text saying the tech was at my house, I advised him that I had left because he was more than 30 minutes late, he replied OK.. What a joke!!!! Many other reputable companies to choose from. Stay away, I cant even imagine what their service is like if they do get in your home!!

William M.

02/09/2021 12:00:00 SA

They are deceptive and charge for everything, especially if it is hot weather and the AC is not working. Our 18 year old unit ran out of R22 Freon refrigerant due to a small leak in the coil. The wiring in the service disconnect box was damaged but instead of replacing it, they performed a work around for the disconnect unit by taping the wires together off the box (a code violation) and supposedly added 5 pounds of refrigerant costing us a grand total of $877.00! Then they wanted to sell me a new 5 ton AC-gas heat unit for $18,000 to $20,000 knowing that the unit was old and might be costly to repair. Or so they said. Here is the invoice for the maintenance. Note that there is no mention of the service disconnect work. Judge for yourself BUT BEWARE! Found system 5 pounds low on R-22. Customer agreed to fill system....Goettl agrees to waive these costs if customer purchases a new system. If customer decides not to replace system we will collect today's repair cost after Dale is finished with estimate Task # DIA01.1 REF202.1.0 REF112.0.2 REF112.0.2 REF112.0.2 Description Quantity Your Price System diagnostic & service evaluation.($79.00) Refrigerant adjustment and handling fee. Up to 2 Lbs Refrigerant adjustment each lb. R22 ($333.00) Refrigerant adjustment each lb. R22 ($155.00) Refrigerant adjustment each lb. R22 ($155.00) Refrigerant adjustment each lb. R22 ($155.00) Sub-Total $877.00 Tax $0.00 Total Due $877.00 Balance Due $877.00 angieslist.com/articles/…

Patrick Q.

08/11/2018 12:00:00 SA

This is so frustrating. This is a brand new unit they installed 2 months ago. They were supposed to come out today between 9am and 11am. No call no show. I call them at 1pm they tell me they had technicians that called out today. Tell me I am next in line and should be called in about hour to hour and a half. I call them back at 3:45 and they tell me they will look into it. Meanwhile the rains the last 3 days has been coming in through my return duct opening. My ceiling is crumbling and spongy. The first rain when I called shirted out the thermosat (Luckily Mark had one on his truck).
I have given up pretty much a whole day waiting around. I have plans this evening and cant wait around anymore.
They dont seem to care about customer service or making sure they do their work right the first time.

Bill G.

06/11/2019 12:00:00 SA

You are also the Sunny Plumber correct?!? I will retract and repost if you are not related

colleen s.

05/02/2019 12:00:00 SA

I recently wrote a negative comment on Goettl. I'd like to follow up and say they took care of my complaint and ripped up my $79 service fee charge. Thank you Goettl. Next time I call I will insist on a range of costs before letting anyone come out.

Dee M.

06/09/2019 12:00:00 SA

Love this company. very professional. This is why we call them when we have had a problem. They are prompt to get out to us and fix our problems. They don't sugar coat the issues and take the time to make sure that we fully understand everything that is going on with the unit and what they are doing and why they are doing it. We had to get a whole new AC and didn't even hesitate going with Goettl. I so recommend them to everyone I know. Thank you guys for being the best!!!!

Kat R.

3/25/2020

Our toilet was running all night long. Called Goettl to arrange service and to sign up for Sadie's guard dog protection. They were able to get George over within two hours and he fixed the problem within minutes.

David S.

02/03/2021 12:00:00 SA

DO NOT TRUST GOETTL!!! I had Goettl come out because I moved into a new place and wanted them to check out the unit. Tech showed up and was very friendly. Tech went up on the roof and check out the unit and took a bunch of pictures. Tech said I need a new unit...ok fine. I asked him how much....he said well it ranges between $10k and $20k. Seems like a pretty wide range so I asked him for a quote. He said he couldn't give me one but kept pressuring me to go ahead with the replacement. I told him I need to see a quote first. After a week and never receiving a quote I called Goettl to come back out to specifically give me a quote. Different tech showed up and took more pictures the 2nd time. After tech did his thing he had a guy from their office call me and we went over my options over the phone. The new units ranged from ~$12k up to ~$21k (basically there were 5 different options at different levels). I decided on the 4th level which was around $18k. I said ok can you please email me the quote. They were very reluctant to email me the quote. HUGE RED FLAG!! I told them I needed to get more estimates and that I'm not going to make a decision without diligence. You could tell they were upset and started explaining that Goettl wont be the cheapest and went on and on about their service. I told them I understand you get what you pay for and I'm fine paying a little extra for something like an AC unit which you depend on so much in the summer! I called up 2 more companies for quotes.....both quotes for very similar units were ~$8k. THAT'S A $10K DIFFERENCE!!!. I called Goettl back and asked what they could do (I basically just wanted to hear them explain the differences). All of a sudden they said they could do it for $10k!!! I asked how that is possible and would they have been ok with charging me $18k for a unit they were now willing to do for $10k.......I got a whole bunch of BS and basically ended the call. I was really disappointed because I have used Goettl in the past and thought they did a good job. Now I can see they are just FLAT OUT RIPPING PEOPLE OFF!!! Maybe Goettl should stop giving out flashlights so they can charge people fair rates?!?!? Do not use Goettl and also get multiple quotes if you are planning on replacing your ac unit.

Jeff G.

04/09/2018 12:00:00 SA

Called Goettl to service an air conditioner that wasn't cooling. Peter from Goettl came and replaced a capacitor for $412, but the A/C still didn't work. He said he needed to drain the coolant for an additional $740 before he could begin to tell what was wrong. I told him to stop. Paid him the $412, then called George Brazil for a house call the next day. Marco from George Brazil came today, and I walked him to the unit on the side of the house and showed him the unit. He opened the fuse panel to shut off power to the unit, and found that the Goettl repairman had replaced the fuses upside down. This is why the unit didn't work for the Goettl service tech the prior day. Great job, Goettl!

BTW, for some unknown reason, the Goettl service tech took the cover panel off my other A/C unit, and forgot to replace it when he left. I guess that Goettl commercial that claims that each service tech takes six pictures and sends them to the boss is really nothing more than B/S.

Next time you need A/C service work, call George Brazil and ask for Marco...

Bryce R.

03/07/2019 12:00:00 SA

The intital customer service rep was not very helpful, in fact he was probably having a bad day and didnt care about my concerns. However his supervisor reviewed the call and reached out to me and fixed the issue with Goettle I was having.

Dave C.

10/13/2017

Goettl did what I expected, arrived punctual, told me what would be done, and performed all checks (I would have like a copy of the check list and any photos taken) and did find one problem that was the cooling tubes on one of the A/C which was corroded! Stated couldn't be repaired but replace .. appx $6,000 and didn't try to offer a replacement but call if it starts to malfunction! I appreciated that ... but at that price ... I might just have it replaced!!

I WAS PLEASED OVERALL WITH THE INSPECTION OF MY TWO A/C'S!

Don K.

04/01/2016 12:00:00 SA

WOW! Never, have I ever had so many problems trying to spend $10,000 dollars. I've heard their commercials about great customer service and the owners expectation of exceptionalism. But reality is far different from the expectation set in the radio ad.

First I tried making an appointment on their website. I waited for two weeks and heard nothing, so I called and got earliest available appointment, 3 weeks later.

Today was the expected date of the appointment but they hadn't called to confirm as yet. I called them to confirm and they appointment was still on. while on the phone I expressed to the customer service agent that I have had better customer experiences in regards to sense of urgency and communication. Rather than listen to my complaint and try understand the frustration, all she did was defend/state that she had acted within the parameters of Goettl's policy. I canceled our appointment and scheduled appointments with 2 other vendors that day. Both appointments were scheduled within 6 days.... Not 3 weeks.

I'm sure my $10,000 will be spent someplace else now.

*****Update*****
The folks from Goettl responded to my negative review with an apology and a promise to use this as a training opportunity for their customer service reps. I hope they do.

I did get a new HVAC system installed from a different vendor in the valley, It was a very positive experience which I did a YELP review.

Helen B.

01/12/2018 12:00:00 SA

I have received service from this company twice. Their service people are trained very well in customer relations. They both seemed like very nice people that were easy to talk to. They were very polite and careful of my home. They explained in as much detail as I needed. Service was recommended but when I expressed my lack of funds he worked with his company manager to get a discount for me.
I would recommend this company for HVAC services to anyone.

C. W.

07/09/2018 12:00:00 SA

We called Goettl to check our unit as the temp in our home was only getting higher. The technician came and was there for less than 30 minutes. He told us that our unit needed to be replaced. He also mentioned that he could temporarily fix it but that was going to cost us between $500-$700. We asked for a quote because we figured if we were going to spend that much we might as well apply it to a new unit. Our jaws dropped when he said a new install was going to be $11,000! Yes, $11,000. He did say that it would be installed the very next day as if that was going to ease the pain of spending $11,000. Immediately we said no thank you and we would be shopping around. Especially, since my sister recently had a unit installed in her home for $5,000.

I'm glad we did, we had another technician from a different company come out and they were confused as to why we needed a new unit or why they would charge that much to add freon. Do not use this company, save yourself the time and most importantly save yourself the money. I wish there was more I could do than write a bad review on yelp, it's a shame when a company is okay with taking your money like that. I wish Yelp gave you a zero star option.

Vreni V.

10/15/2018

Please get a second opinion.
Goettl pretended to be my air and furnace provider.
They told me they bought out the client list and that the company I had for 6 years was going out of business.
Then they came in and did the 'free' inspection only to tell me that everything is broken- that I could not turn on the furnace due to carbon monoxide poisoning.
That I had to immediately replace both Airconditioner and furnace for $10 000.00 financing available ( how nice!!)
I called my old company and they came out and all is good- this cost me $85.00 for an unscheduled service cost.
Be careful Goettl is just trying to sell new units using scare tactics.
Don't trust them... ruined my weekend and cost me $85.00

Mickey M.

3/22/2019

Wanted to give a shout out to Patrick! He was absolutely awesome and so personable. He did great getting our stuff situated, fixed the mess up from our old ac company, and made good conversation with me and the kids! Hopefully we won't need him around soon lol but will be more than welcome to have him back!

Patrick K.

01/01/2018 12:00:00 SA

Awesome job .. we call and they are there.. promptly.. Glad we chose this company!!
We were given a phone number from management and were told to call or text if we needed anything and they have always been there..
Thank you!!

Drew H.

09/12/2017 12:00:00 SA

Goettl service is outstanding. After having a new AC and furnace installed, we have been trying to balance out the air flow thoughout the house.

Although taking a few trys, they never hesitated and are so quick when I have called. Each technician has a smile on his face and is nothing but polite and curteous.

I will only use Goettl

Julie F.

3/29/2019

I'm about 2 weeks slow but I wanted to make sure to get this feedback out about our experience with Goettl.
My parents installed a new thermostat in their home and naturally a day later they couldn't figure out how to use it in heat mode. ( Yes, they wanted to use the heat) anyway Julio came out and patiently and slowly showed my parents how to use their new equipment. He even gave my daughter who was over visiting a Sadie puppy!

The next day a guy from the Phoenix office named Jeff called to make sure everything was working well and that they were happy with the job. He mentioned he didn't live far from them and if they ever needed anything he'd personally come see them. That's customer service~
Thanks Goettl!

Lynne K.

3/13/2020

I have never been contacted by anyone to resolve this issue! I strongly recommend not to use GOETTLE , unreliable! There are so many reliable, honest, professional AC / Heating companies.

Eleanor H.

3/25/2020

The individual servicing the equipment was kind, considerate, and polite. He presented to me options and I asked if I could confer with my sons and he agreed. As a single lady, I knew I wasn't up to making the decision on my own. Thanks!

Tobie L.

5/29/2021

Their company slogan is We do things the right way, not the easy way. I want to know what their definition of right is then???? NOTHING has been done the right way! Our A/C was installed and shortly after it rained. We had a puddle in our hallway under the unit. They came out and tarred the heck out of everything up there and plugged whatever was causing the leak, but we ended up with ceiling stains! They said that couldn't have happened from them, but it only happened after they were on my roof! There had been no rain! Then we had them come out to do yearly maintenance as part of their Sadie Dog Plan and the tech didn't pay attention to what was on our patio, ruining our chair pillows from the dirt and grim that came off the roof. Now I know this is going to sound stupid, but we had them out again for maintenance, as part of the SDP that we've paid for. The tech tripped our power, while he sat in his truck laughing and talking on the phone, he said he cleaned the unit (there was no water coming off the roof like the last cleaning), and sat in front of our house for a half-hour after he was supposedly finished doing who knows what. I don't think he did a darn thing to maintain our unit! I asked for a manager to call me back and they never did. That was over a week ago. I complained to tech manager that I know and he said he'd personally get a tech out to our house at the time we wanted. A tech was supposed to arrive between 10-2 on Friday. We got a text that a different tech was on his way at 4:30 PM that day and we said no way - Friday at 5 PM before a holiday weekend??? I called twice and asked for a manager. I am still waiting for a call back, but I'm not holding my breath! Horrible customer service, service, business practices, etc. I'm taking my business elsewhere and please don't make the same mistake I did by choosing them for your A/C needs.

Gavin B.

08/08/2016 12:00:00 SA

I called Goettl after hearing an ad on the radio. I made an appointment and was told that they could come out in a couple of days. That same day though the customer service department called me back and asked if I was available for the guy to come that same day. The guy showed up later that day on time and diagnosed the problem with our air conditioner which was in the attic.

I was prepared to buy a new unit but the guy explained that it was just a part that needed to be replaced. He was very knowledgeable, courteous and clearly was honest.

He repaired the unit in less than an hour and left my home, including room and the access panel to the attic just exactly as he found it. I think he and the company did a great job.

Joy M.

8/17/2017

I love this company!! The service techs are excellent, friendly & professional. The customer service staff call you to confirm & then notify the tech is on their way.
What a great business!!

Kenda V.

7/17/2018

Easy to schedule. Showed up in the promised time frame. Super polite & efficient. Easy to understand the explanation.

Chris S.

12/20/2019

Plumbing division are absolute CROOKS sent a technician to fix a sump pump they shined their goettl flashlight down a 2 inch hole without draining it and diagnosed it as an airlock. I suggested that they open the cap drain the water and look at the pump before diagnosing it. After Dakota spoke to his manager they drew the conclusion that it was an airlock and they should drill a hole into the outlet pipe. He also said that would be $350 charge and $700 if you needed to remove a section of PVC. Once again I suggested that he drain the tank and see if the pump was clogged he said that was not the problem. So as my wife was paying them their $79 charge I drained the tank and pulled out paper that was clogging the pump and fixed it in front of them. I would not recommend to goettl plumbing at all and I can't imagine there air conditioning services any better. They truly do things the easy way not the right way.

Olivia R.

01/05/2018 12:00:00 SA

The Field Supervisor, Todd Longbrake showed up to give me quote on installing an AC systems at my home. I've been calling to find out about the quote for the last two months. Turns out he never filed a quote....just found out Todd has left the company! Now they want to send out another supervisor to my home to do another inspection.....are you kidding me....no THANK YOU!!

Robert G.

10/25/2018

I think the installation process was really good but when you have a problem and they come over they try to upsell things, It's like having the new car dealer come to your house it's not a comfortable feeling

April G.

06/01/2019 12:00:00 SA

We were both very impressed with the service we had today. Ryan was prompt, friendly, knowledgeable, open and honest. He did a very careful inspection and explained everything to us before he started. He went through all the results and gave good feedback and honest answers. We were impressed enough to sign up for the yearly cooling, heating and plumbing plan.

Sal B.

02/04/2021 12:00:00 SA

It's scam at the end of the day. The sales pitch is great, Sadie Club for $14.95 a month for maintenance of your AC units and inspection of your plumbing system. The game is simple. The $14.95 monthly sales pitch works and they come to your house to check. The check then turns into the world is going to end and they will try to sell parts and labor for 10 the price of the part. In my situation, the technician clearly broke my touchless faucet after checking it (was fine before he started to mess with it) and then ended up leaking. He came a second time to check the leak, and the leak got worst. They asked for $400 for the part and labor. The new faucet cost $200. Wonder how many suckers take this deal. The bottom line is don't use them. Don't fall for the line of we do it right. On the AC side, the guy wanted to sell me a special light bulb to kill mold in the coils for $1,300. The next option was $2,200 and the next one was $3,500. 30 minute sales pitch and my last question to them was How much for a new AC. If i have to pay $3,500 for a UV light system, why not spend $10k on a new system. You have been warned, call at your own risk!

Jose G.

12/14/2018

Let's talk about the most wonderful technician, the most fair price, and the most honest-no-bull diagnosis ever! Patrick is his name! Goettl is the place! Don't walk, run to this place and request Patrick!

D H.

7/29/2016

After the diagnostics portion of the A/C Service Call we were presented with several well described options. The option we chose was 3rd from least expensive and hasn't, after 2 full days, resulted in any improvement of our A/C function.

We were informed that our Heat Pump system's interior parts are original and 25 years old the exterior unit is 3 years old and that was the unit that needed the work - go figure. The appt was kept within the parameters agreed to and the technician was friendly, efficient and professional. We appreciated the service and would likely cal again in the future.

John W.

12/17/2018

We selected GOETTL for all our heating & cooling needs. They have the BEST radio ads and we gave them a try. We have been completely satisfied with their equipment and service we have received over the past year. They get it done promptly and professionally.

Carol W.

11/30/2018

I have nothing but praise for this company, even though a problem was found on a routine inspection - better than having the AC go out at an inopportune time!
Their people at all levels are friendly and competent. They are customer focused and responsive.

Are their prices too high as some have alleged? Maybe, but when you get good service and fast response, I'm willing to pay for that. You can't compare a DIY price with a full service company! I like the convenience of not having to do it myself! and shop all over to accomplish a repair. Thank you Goettl.

Stuart S.

7/31/2016

Had Goettl come out and give me a bid on two new units. Accepted the bid. The people came out to do a pre-inspection to see what worked and what could be improved on my system. They also asked how many portable a/c units to bring so we (and the dogs) would still be cool while the install was taking place. Great idea!

A day before install was to begin, SRP didn't show for an electrical shut-off, so we had to push back install a day. No problem.

Day of the install, they showed up early and put the units in, and then stayed for an hour after to clean up and be sure everything worked.

Very friendly, and a great job.

Ken G.

5/15/2016

Got a new thermostat from Goettl Air Conditioning today. The tech was clean and friendly and offered me a stat that I could see without my glasses, an Emerson easy reader. While he was there he changed my smoke detector batteries, tuned up the unit for summer and installed some special red screws where the other company left them out! I'll call Goettl again.

Keith S.

11/21/2018

The service and professionalism of everyone I dealt with during my purchase of a new AC system was top notch. Everyone was up front, even discouraging me from buying a more expensive product because it was not going to perform as well as a slightly less expensive one. It was installed in one day and I can't wait for summer again to try it out. I look forward to working with Goettl over the coming years, maintaining my new system the right way. Don't skimp on your AC or you'll regret it. I know I could've gotten a less expensive system but that's what i did 11 years ago and while I got 11 years out of my old system, if the other company had done the job right I would have probably gotten another three or four. Looking forward to the next 20 years with this new system.

Cheryl S.

11/21/2018

Your technician was very professional and personable. He made sure our units are running smoothly. Looking forward to have Mohammed return for our next appointment.

Dale H.

08/11/2018 12:00:00 SA

Don't even consider these guys! I made the mistake of going with Goettl and bought my most recent AC system from them. I paid a higher price than a few other quotes I had but I thought I'd get better quality and preferred service. WONG, WRONG & WRONG. System is only several years old and it's already have problems needing repair twice. Just this past week (temps in the 105 range) my AC stops working and I call Goettl and let them know I've got no AC and that I'd like to get appointment, unfortunately I mentioned my AC was installed by them only a couple years ago and I assumed this would be covered under warranty work - HUGE MISTAKE. Earliest appointment they had was 8 days away. NO AC for 8 days in 100+ temps was unacceptable. I asked to speak with a manager but Joseph said he was the highest ranking guy there. I asked him to have a manager call me the next day, but (not suprisingly) no follow up call. I gave up called Arizona Dukes of Air got a same day appointment. Service tech (TOM) was excellent. Had my system up and running in a about 90 minutes and covered with blower motor under warranty. Unfortunately I had to pay for labor (which should have been covered under my Goettl warranty if they had responded), but I'd rather do business with AZ Dukes of Air anyway. The Goettl 10 year parts and Labor warranty is worthless. They not only lost a customer byt they reputation continues to be soiled.

patie B.

12/17/2019

Extremely horrible customer service the called us twice today and told us they would come finally showed up never came to the door..i thought the guy was dead in the truck or something...sat out there for 2 hours then just left...sorry we chose them ...they are nice when installing but now nothing

Cherie K.

04/10/2019 12:00:00 SA

Goettl representatives contacted us shortly after our review was posted. They looked into the matter and offered to make it right by us. We received a partial refund for the parts we paid for, and our opinion of the company has certainly changed for the better. We were actually surprised to hear from them!

Jason L.

04/10/2019 12:00:00 SA

This was the second company I have used for air conditioning and let me tell you that it was awesome. Two guys showed up at the door and were professional and clean. They explained exactly what they were doing and got to work. They took pictures and showed me what was done. Very impressed with how nice and professional they were. I highly recommend. Oh and about the other reviews saying they couldn't get an appointment or they waited on hold. I went to the website and put my info in and submitted it and they called the next day and I got an appointment. So maybe you should do that instead of call. Just an FYI

Lynn L.

2/13/2020

I have listen to Goettl commercials on KFYI 550 for the last 3 years and not only enjoyed them but always wondered , are they as good as they say.. Well I am here to state, they are.. I called to make an appointment and they sent a technician, Brad Williams, out the same day
Brad explained what he was going to do. He got right to work.. When he was finished he sat my husband and I both down and showed us the many pictures he took of the air conditioning system.. poor guy had to enter the attic.. he explained everything that was wrong and since our air condition was 12 years old there are many issues.. he explained we had to options., 1. Repair what was wrong.. 2. Get a new unit.. we knew that very soon we would need a new unit so we decided on a new unit .. Brad had us approved for financing within 15 min..Brad called one of the sales representative and he explained in detail what our options were.. we decided on a unit, signed the paper work and had an appointment for the next day was set.. Brad was not only professional but personable..
The next day the technician was to arrive by 4:00.. The office called several times to keep us informed.. The tech was running behind but would be there 5:00.. I didn't want the text to have to work late so I rescheduled for the next day, Saturday.. At 8:00 two technicians showed up.. They introduced themselves explained what they would be doing and got to work.. By two o'clock our air condition was in and working.. there was one slight problem with the bathroom vent and they didn't have the right part.. They were apologetic and promised to be back on Monday first thing.. They had to tear out the old unit and what I was so impressed with is that when the placed the many pieces of the old unit out side it was neatly stacked and not just thrown around.. they placed canvass over our floors so has not to damage them.. and completely cleaned up.. never would have know that major construction just happened.. As with Brad these two technicians were professional and personable.. This experience rates the best with all the construction we have had done in the past few years.. Goettl has not only lived up to their commercials but surpassed by expectations.. Highly recommend Goettl.. And I got my flashlight as promised and a cute Stuffed Goettl puppy..
Thank you so much.. one more thing .. the Air Condition works great and is so quiet..

Jason K.

12/28/2019

Since Goettl is running $80 special to unclog a drain I decided to give them a try. I made an appointment in the morning and had a technician arrived within scheduled time frame. He examined the drain and quoted me $288. I asked what happened to the $80 special and he simply replied that I don't make the prices. I declined to have repair done and was promptly charged $79.95 service fee for not having Goettl do the repair. While I was aware of the service fee, I certainly didn't expect a $288 quote for a service which was suppose to be $80. Goettl's commercials are well done and I really expected service to reflect values stated in those commercials. They didn't. Complete failure to communicate or to create a positive impact. I certainly will not consider them for A/C unit I plan on having installed last month or to recommend them to any of may friends or associates.I really should have checked YELP rating for Goettl. Imagine that a 3 Star Rating equates to a failing grade.
After technician left I called another company which came in an hour later and unclogged the drain for nearly half of the price.

Neil U.

8/16/2015

Goettl is very unreliable. They installed our unit 4 years ago and in that time they have NEVER kept an appointment. When ever I have called for either service or routine maintenance they have ALWAYS rescheduled me for days or even weeks later.

They somehow already have way more business than they can handle, so they certainly can't handle any more. Don't call them!

I'm a longstanding customer and our Goettl unit failed on Friday evening. They didn't even answer their 24 hour service line. When I called Saturday morning they scheduled me for Sunday afternoon. Now they called and said they can't make it until Monday.

I was finally able to get through to the dispatcher and she told me they scheduled 60 appointments for 4 techs. Why they only scheduled 4 techs for the hottest week of the summer is beyond me. Managment obviously is not interested in responding to their customer's needs.

Believe me, you do not want to be their customer. Keep looking.

Angelina A.

8/18/2017

Way overpriced! We Received 4 bids and there's was more than double the price. The salesman they sent was exceptionally rude and condescending. After which he gave us a bid to replace 2 units for $29,000. Outrageous!

Ashfaque S.

10/29/2019

Insane prices , they charge close 10000 dollar which you can same model for half price , avoid it and I review that only 2-3 star on reviews avoid this company insane prices and bad reviews , it is consumer fraud need to be referred to Atty general office for consumer fraud and excessive charges

Rebekah E.

3/28/2019

I'm a new Goettl customer and Jordon and Noe came to prepare my AC's for Arizona's hot summers. They are so knowledgeable and explained things as they were working because I told them I wanted to learn about my house and the condition my AC's were in. So polite and patiently explained everything to me, I feel more informed about what to expect as I should it's my home. I'm a club member and I will definitely be asking for Jordon and Noe again they are not only hard workers but very thorough as well! Thank you Goettl and a special Thank You to Jordon and Noe!
Rebekah Engblom

Jerry R.

3/15/2019

Jordan came out within the range of time I was quoted. He was neat and pleasant and friendly. This was my first A/C tune up on this unit and he was here for well over an hour. He explained everything he was doing and seemed thorough. He took pictures and sent me an email that included everything he saw and did. This was a good experience. The only thing is that they advertise that they replace all screws with special new ones. This did not happen. My fault for not following up but why say you're going to do this, and then don't? I'm contracted for another tune up in the fall and will make sure the screws are replaced at that time.

Marilee N.

04/05/2020 12:00:00 SA

We had a plumbing emergency which required us to turn off water to the entire house- in the middle of laundry. I called Goettl. They were professional, courteous and got a technician to my house within 3 hours- on a Saturday. The repair was completed. We were completely satisfied. We will be repeat customers. Thank you. Marilee Napier

C. A.

9/21/2015

Amazing customer service from the phone conversation when I called (the lady was so friendly, patient and knowledgable) to the actual service technition.

I decided to utilize a radio deal for $129 chemical cleaning and tune up. They came on time the next day and called to let me know before hand they would be on time and the name of my technician.

There were no hidden costs, he took his time and did a great job. Very polite and even took pictures to help point out a few things to watch for down the road.

I would definitely recommend and will be using them again in the future for annual maintenance.

Jeff I.

7/27/2018

The service tends to be pretty good and the technicians are always friendly and very knowledgeable.

But...the scheduling is terrible. I scheduled a visit to my home about a week and a half in advance. I was told that the window was from 8 AM to 11 AM. When I had not received the 45 minute courtesy call by 11:30 I assumed that I was dealing with a no show and went out for lunch. At 11:42 I got a call telling me that a technician would be at the house in 10 to 15 minutes. I explained that I was told the window was 8 to 11 and was promptly told that the window was 10 to 1. I once again told the young lady on the phone that I had been told that the window was 8 to 11 and that I could be at the house in about a half hour. She said that she would tell the technician to not show up before a half hour. I easily made it home within the half hour and waited. The half hour mark came and went at 12:12. The technician arrived at 12:55.

I really don't like dealing with companies that don't know how to schedule appointments.

Olivia E.

05/11/2021 12:00:00 SA

If it were possible to give no stars, I would. If you need HVAC or plumbing services, keep looking. Do not use Goettl. I previously posted about my EXPENSIVE HVAC experience. I choose a 12-month same as cash option to pay for the new unit. I expressly asked Mike Lane, my technician, Austin, the Goettl finance guy, and the person from the finance company if I pay it off in one lump sum before the 12 month mark do I have zero interest? Can I pay it off in one lump sum close to the 12 month due date? The answer to both of these questions was yes. Tonight I got a call from the finance company asking for my monthly payment. WTH?! I explained what I understood about the financing and was told I was all wrong. I'll pay the amount I owe but I will NEVER recommend Goettl to anyone and will tell everyone or anyone that asks to run, not walk away from Goettl and get another service company.

Karla W.

11/23/2016

Male chauvinism.

I called Goettl today in hopes of repairing my ac/heater which has stopped blowing air.
The person on the phone was very friendly.
They were able to get someone out to my house within a few hours. Which was great!
My husband also called (we both thought each other was going to call to make the appointment), they asked if he was related to me and found that I had already set up the appointment.
The tech called my husband (who was not even home) to let him know a time frame of when he would be on his way.
Strange, since I did not give them my husband's phone number when I set up the appointment.

The tech that arrived was nice and professional, friendly with the children and pets.
He was very thorough and discovered the blower motor went bad and would need to be replaced.
He showed me a video of what it was doing and explained what it should be doing, so the analysis seemed accurate.

Then came the subject of costs..
$1800 to replace the motor, a price which included a ~$300 1 yr membership to their club.
(~$300 which included both of my AC units even though they were only out to service one of them)
The option to simply replace the broken motor without joining their club was going to cost me $1900.

I have a hard time wanting to spend $1800 on a 10+ yr old unit. That is almost half way to the price I would expect to pay for a whole new unit.

I asked about pricing for a new unit. The tech had to call his manager, Dale.
Dale would come out to the house to go over pricing, but only if my husband was also present.
Excuse me? His name is not on the mortgage, nor is it going to be his credit card paying for this, so why does he need to be present for you to be able to tell me how much a new AC unit is going to cost??
To which Dale responded with well are you going to be able to make a $10k-$20K decision without talking to your husband?
Excuse me again, but I don't need my husband standing here to be able to tell you right now that we are not going to be spending $10K+ on a 3 ton unit that covers half of a 2000sq ft house.

So at this point we have an appointment for Dale to come out on Monday to give us prices. (today is the Wednesday before Thanksgiving)

I told the tech that I would like to wait to find out how much a new unit is going to cost before spending $1800 on a motor.
He went over the prices again for the motor and again I told him we are not spending that much on a motor without reviewing costs of a new unit.
So then he still tried to sell me their ~$300 yearly club membership, which I have no interest in.
I guess they make these poor guys try to up-sell everything.
Finally I paid $49 for the diagnostic ($79 minus a coupon from their website).

Then he said he would email me a receipt, and showed me the email address and asked if it was accurate. It was my husband's email address, which I did not give them when I called to set up the appointment.
I guess when my husband called they collected all of his information, then went ahead and replaced all of my contact information with his!

I mentioned this chauvinistic behavior to the tech, who then brought Dale back on the phone.
I spoke with Dale, who attempted to apologize and convince me that he wasn't a pig.
He went ahead and gave me some ballpark pricing over the phone, which started at $9000 for a 3 ton unit minus some small discounts.

Needless to say we will be taking our business elsewhere.

Jeremy J.

9/18/2017

Goettl saw my review and called and made an appointment with me the next day. Technician came out and was in and out in 30 minutes. Not sure what maintenance actions they performed on my unit as there was not really any info given. He said everything checked out. Not sure that I would use them in the future. Also I didn't receive my flashlight.

Kristin P.

7/30/2017

I called to get help with my air conditioner which was blowing hot air. The person on the phone asked me all kinds on information. I thought he was intending to send someone out in the next 24 hours, but Nooo. The next availability was 2 weeks away. Couldn't he tell me that before he wasted 10 minutes of my valuable time? Needless to say I won't call them ever again.

Adam D.

05/02/2019 12:00:00 SA

They rejuvenated my A/C unit, and the next day it stopped functioning. Granted, it's a very old system and the technician pointed out several reasons that I should consider replacing it, but it was an odd coincidence that the system stopped working the day after the rejuvenation. I called and they sent out the original technician with a supervisor to take a look. The supervisor discovered an issue with the fan above the compressor but said he could not fix it without replacing expensive parts, which would not be advisable due to the age and condition of the system. I called a different company out to take a look, and the technician discovered an electrical issue with the wiring of the fan. He fixed it and did not even charge me for the repair.

UPDATE: A Goettl representative reached out to me about this issue and expressed regrets that Goettl did not come through for me in this case and wanted to make it right. He is going to refund the cost of the rejuvenation service. In the end, they did right by me.

Steven T.

1/21/2019

My furnace stopped working during a California cold period during the Christmas-New Years holiday. My normal repairman was on holiday so I called Goettl. They responded quickly coming to Thousand Oaks, which is outside their normal area. The repairman was courteous and quick, and found the problem, and got the furnace running while they ordered a part. A blower had a crack and it had to be replaced. I was skeptical of the crack, but I was there when the repairman removed the blower, and I saw the crack myself, which extended from one side of the housing to the other. This was the blower that removes the toxins.
I have good things to say about this company. I am a litigator, and I am pleased with this company.

Charles P.

1/13/2019

Had no heat on the lowest level of our home. But the AC worked fine. Called Goettl was on hold then disconnected, called back spoke to a rep for 11 minutes to schedule a tech to come out and then listened to a sales pitch for a service contract. Tech came to the home explained the issue of no heat on lower level. He went to the roof was up there for a while then came down. When he came down he stated that he checked the system and it's not operating he found an OPEN LINE WINDING on the compressor, and it was cool to the touch, he showed me a photo on his phone of his voltage meter reading OL, then stayed Compressor is burned out and We needed to replace the system and it's no longer under warranty due to its age. He insisted on having a field supervisor come out as soon as possible and he could quote the cost. In his opinion it was going to be around $4,500+ I explained that I needed to bring my wife up to speed on this and she was not home. Although she was. He questioned when she would be available and if I could reach her. At this time he went onto explain how their service contract works and how beneficial it would be to purchase it for the 2 units on the roof. More we haven't even repaired or replaced the bad one yet and he wants me to sign up for a service plan. I paid the $79.00 service call fee and said we would be in touch.
Went inside and showed my wife the emailed estimate details that the tech wrote up, and explained that if the compressor was burnt out the AC would not be working on the lower level, also showed he my volt meter and when I switched it to the OHMS setting it showed OL on the screen because the probes were not connected to anything to test. Called another co they came out and checked the unit, verified that the compressor was working very well and the no heat problem was due to the REVERSING VALVE not working, the valve was not stuck it was not moving so to a bad controller. Part was ordered and installed and the 2 units were gone over for a cost of $600.00 a far cry from the estimated $4,500 + that the Goettl tech said it would be and we did not have to replace the unit as he wanted to do. This Tech and apparently the field supervisor are running a what would seem to be a total scam on people who don't know any better. I will never use Goettl's or Recommend them for to anyone for any type of service. They also do a sales pitch for their Sunny Plumber as well, while trying to sell you a service contract.

Cary M.

8/21/2015

The AC went out at my 86 year old mother's Sun City home and we did have to wait a while for a technician to get there but that is to be expected in the heat of the summer. When Shawn did arrive he was awesome. He installed just the parts that was needed and diagnosed the problem quickly and was just an all around great guy and my mother was very happy with the service and the price. We will definitely call them again if we have anymore ac problems.

Deborah P.

06/12/2018 12:00:00 SA

Now I know how they can afford to do so much advertising. I called back in April to receive their Rejuuuuuvanation for my A/C unit that I hear so much about on the radio. The tech seemed very knowledgeable, and was able to answer all of my many questions about my A/C unit. I wanted to watch him clean (my) coils the right way and watched as he threw the acid solution haphazardly onto the coils using an old plastic soda bottle. He explained that the acid solution eats through their sprayers, so he just uses old water or soda bottles to save money! And when he showed me the picture that all techs are required to send, it showed three vertical stripes of bubbles that cleaned maybe a few square inches of the coil, and never touched the several square feet of the rest of it. He essentially just sprayed the dust off the coils with a garden hose!

Let's talk about pricing! He quoted me over $3000 to replace one of the coils, and recommended I install a Hard Start Kit on my unit for over $600. Since coils are covered under my Home Warranty, I declined repairs and told the tech I was going to call them instead, at which point he froze like a deer in headlights. He said, Uhhh...well, if you do that, then you won't get to choose us to make the repairs for you. I told him that for $3000, they could send whomever they wanted.

Later that same afternoon, a technician from a different A/C company inspected my A/C unit, told me the coil didn't need to be replaced, but that the coolant was a tad low and topped it off for me. And, for fun, I asked him what his company charged to install a Hard Start Kit? He said it's an inexpensive kit that goes on easily, and he can do it for $150 installed!

My Goettl technician may have been knowledgeable, but he cut corners during his service, and was trying to seriously over-charge me for unnecessary repairs and upgrades. I definitely won't be calling them again.

Ed O.

5/16/2018

I had an appointment today with an AC company known for its Customer Service on Air Conditioners. Well Mike and Peter just left a little while ago and delivered! We talked about my great working Goettl AC that is about 3o years old. I told them about my twice yearly service and what has been uncovered. They gave me options. My Goettl is great...pumps out cold air and is a workhorse. Mike and Peter reviewed everything I needed to know with an aging system. I love my Goettl but even more impressive is the honesty and transparency of their employees! Thank you Mike and Peter!

Vu T.

2/20/2020

The technicians were very thorough with their inspection of my unit and explained everything to me in detail. There were options available to me on how to proceed with my repairs. Great job!

Amber L.

8/19/2019

0 stars worst service still not fixed have a appointment on Wednesday let's see what they come up with now I have 4bed 2 bath 1,600sq house and I now have a 5ton unit on my house with 2 returns and now use twice the electric and house fells like a swamp coller is cooling it going on almost a month I wish I could go back in time and not use them...would not recommend them take your business else where trust me

Ruthie R.

5/21/2015

Our AC went out, and my husband called these guys. My husband knew it was the fan, but the contractor still came out to diagnose it, despite already knowing what the problem was, the motor was not running, so they quoted him $800, not including the service fee of $80. Um, NO thanks. So my husband went and picked up a motor from a local AC supply shop for $150 and put it in himself. This company wanted to charge him $800 to install a $150 part that takes maybe 20 to 30 minutes to install. WOW!!! Un-believable.

Barbara D.

11/27/2018

Great response time and attitude, thanks!!! I thought it was a major problem but was not. Technician was kind and knowledgable.

Vee M.

11/24/2018

Cooling and heating check up indicated an issue with static pressures. A discussion with the technician and review of recently installed (two years) larger ac unit and handler led to a return call. Goettl advised an appointment would be scheduled to install additional duct work and return with no out of pocket cost. This also included an apology for the oversight and inconvenience. Two technicians arrived in a few days and completed the work leaving the area clean. This was handled in a professional courteous and efficient manner.
Thank you

Robert F.

04/02/2020 12:00:00 SA

On 3/24 I received an email from Greg Ochoa the call center supervisor saying that my service program was cancelled and a refund was being sent. I should receive it in 5-7 business days. Day 8 - no refund. I emailed him and asked about it. His reply was that it had been processed and I should check with my bank. I asked what day it had been processed so I could contact the credit card company. No reply at all. Did it actually get processed? The only way I will really know is if I get the refund. So far, that hasn't happened. Don't use this company!

Gene S.

11/23/2018

Service was speedy and great. No upsale on products, team was courteous and helpful. Problems with my system ( 16 years old, needed full replacement) were not exaggerated, I was not scared into a full replacement which was reassuring.

The only issue was concerning the appointment timing as I expressed my irregular sleep schedule, and they showed up and began calling before the alloted time. For 98% of people this is a great attribute of a business, but not for me.

Overall I am very happy with the service provided, the cost, and the efficiency of the entire Goettl team.

Dave I.

12/19/2019

I just had two AC units installed in my home! Troy came over on a thursday and walked us through what we needed after doing an inspection. He did not pressure us in any way and was a pleasure to work with. The next day, Cesar and Team Christian did the complete install. They were friendly and worked hard finishing the install in a little under 12 hours. After they were done, they did a great job of cleaning up...it was like they weren't even there. I would highly recommend doing business with Goettl!

Rick W.

07/08/2019 12:00:00 SA

Was extremely disappointed in the emergency air conditioning service. We called for my 89 year old mother inlaw who air conditioning stop cooling this afternoon. We were told that it would be Thursday next week July 18th, today is the 8th of July. All there HYPE and COMMERCIALS and that is the best they could do for a long time customer. My inlaws now have a new company which will be there within the hour, same company who installed my unit and does a wonderful job.

Tom T.

7/28/2020

Our A/C stopped working. I called several repair companies, we were desperate. So the first one I heard back from was Goetll. The dispatcher said that it would be a couple of hours, understand with the temps 110 that they are busy. I was called and said the tech would arrive at my house in 30 - 45 minutes, we have dogs so after 35 minutes we put the dogs up. It was about 40 min later I called the dispatcher an said he was pulling up in front of the house. Josh was nice but young and almost like a script reader the issue was a loose connection on the defrost board, they wanted a $1000.00 to replace the board. I checked online and could pick the board up for around $170.00. I asked Josh why it would over $800 to install a board that you had to take out 2 screws and disconnect around 10 connections. He got a bit argumentative with me about a 2 year warranty. I was able to get the board fixed by a real tech. Re-solder the connection and cleaned all of the coils, outside and inside. All for $186.00. Recommendation do your home work. I would not recommend Goetll.

Sydney P.

3/29/2015

My air conditioning went out today (Sunday) and it is currently a very hot 97 degrees outside. I was sort of panicked because not only do I work at home but my dog just got back from the vet and is not well. I guess I could have packed up and gone to a friends, but that would have been rough on the dog.
I found a Goettl sticker on the a/c unit and called. They were understanding of my situation and had a serviceman to my house in about 50 minutes. I was very surprised and relieved to get such prompt assistance. The technician said the fan needed to be replaced and freon had to be added. Whatever it was he did, I have colder a/c than ever.
I hope I never have a problem with my unit again, but if I do, I will call Goettl.

Richard V.

05/10/2019 12:00:00 SA

Zero! It has been since April 2018. I had Goettl come out to do a $79 Rejuvenation. My unit was working fine and all I wanted was my annual service which I do every year. The tech came and told me that I had a bad component. I said the unit works fine, and my home is OK with the heat and cooling. He showed me the bad part. $900 dollars later, and a n inspection of my attic, I was told that my ducts were in bad shape and about 25% or more of my heating and cooling was escaping from bad ducts. The tech told me that if i replaced the ducting my electric bill would be reduced by 30% or more. So $289 for a one year maintenance agreement and $6,000 for new ducts with duct dampers would bring my AC to near 100% efficiency and way better cooling and heating. About two weeks after the job was done the front half of my home was either too cold or too hot compare to the rest of my home. I called to complain and each time the tech came out they said that no dampers were installed and the house measured fine. I called the office and spoke on a open line with three of the bosses who schmoozed me and said they would send out another tech to make it right. The tech came out and confirmed that ZERO, NONE of the six dampers were installed. The tech said that they hardly ever install dampers, and that I was entitled to a refund for the dampers. I called the office again and emailed the office that I wanted cancel, and a refund of my $289, and I wanted a refund of the $6,000 as they did not install the ducts as they promised: TAPE, GLUE, and ZIP TIE each connection - which the photos clearly show was not done. And my electric bills for the last 13 months are virtually the same or higher. I can only conclude that my ducts were fine, the dampers were not installed, the part they replaced may have been ok, and I was ripped off, as they to this day, have not refunded me my $289, nor have they offered a refund for the six dampers they promised to install, and they didn't even install the ducts as promised. I have had three estimates from other companies who have been around for 15 plus years, and each one has told me that three ducts should have be separate, not splintered or pig-tailed, to control the air flow, and that dampers would have helped. I do not want to go to small claims over this but I feel I have no choice as I cannot trust Goettl to do the right thing. I to was taken in by their cute ads on the radio. Pleas do your research and get competitive bids. My review is a BIG ZERO. This is my first ever very bad review. I just want my $6,289 so I can get my home air balanced. I am 66 and tired of being taken. Got to make this right. May 10, 2019

Joey R.

03/10/2015 12:00:00 SA

So there comes a point in someone's life when his girlfriend who lives in Tempe calls him to complain about her air conditioning going out at the place she just bought six months ago and how helpless you feel sitting on the beach back in Los Angeles. In my defense, even if I was in Tempe at the time I would have no idea what I would be doing. I am about as useful as a gorilla with a hammer given a broken air conditioning unit.

I did some research locally and called Goetti and got a chance to speak with Amanda. I explained to her our situation and the fact an irate woman might be on property when they arrived but to please deal and help make it happen for us quickly. My lady called when the tech arrived, who arrived about 10 minutes earlier than when they told us over the phone and figured out our issue in practically no time at all.

The price was pretty hefty but reasonable for the work we needed done after I google searched average rates for that kind of service to a unit. They had everything together pretty fast and returned to complete and fix our installation. All and all the a/c unit was down in the house for less than 3 straight days and with this March 85+ weather it was a huge deal they got the work done so quickly.

Joel C.

5/16/2020

Last Saturday, my A/C went out. I called Goettl after a couple of other companies wouldn't answer my call. Goettl sent out a technician about 4-5 hours later. Thankful I was able to get seen on Saturday. The technician came over, looked at my system, said it needs to be replaced. The technician said it would cost $10k-$12k to replace the system. I don't have the money, they said they do financing. I didn't have the credit for the financing. So, I was out of luck. The technician said to call other mom and pop shops. So, I did. I called another local company, who got a technician out to me within 45 minutes of my call. That technician was able to REPAIR my system for $400. Basically, it was the transformer that blew, as well as a fuse that needed to be replaced. Oh, and it had to be plugged in after the Goettl technician didn't plug it back in. One week later, my system is still working better than it has in 3-4 years. DO NOT GO WITH GOETTL. I am so upset that the guy on the phone (while very nice) talked me into being billed $14.95/mo for their protection plan, and I lost $50 for the service call Goettl charged. Don't get duped like I did with Goettl. Go local (I'd recommend Diamondback Air in Mesa, AZ), they'll be cheaper and MUCH more knowledgeable.

Mel M.

6/16/2019

I called and was scheduled and had a great sales guy come out. Unfortunately I was upsold and advised on everything wrong. Called another company and none of the same information was the same from the other three opinions. They were solid in their sales pitch however. I don't feel they were dishonest but definitely sales people.

Alice S.

11/08/2019 12:00:00 SA

My sink was backed up and something was leaking outside. The plumbing technician and the assistant were courteous, professional, and took care of the problem and showed us what was the cause. I would definitely use the service again and recommend them 100 %

Patti G.

8/23/2016

The service guy Andrew was wonderful. he was polite with me and man he was training. He took care of all my problems. He provided me with a manual for thermostat and He set it the way I asked.

I was not happy that I was charged 2 service calls for the Air conditioner and the cooler as I have never been charged 2 calls and they have always worked on both units just about every time I have had a service man out. It was one trip. and I am under warranty and your extended warranty.

Scott R.

12/26/2019

We called Goettl, they spent 20 minutes asking us about our water heaters, etc.. and we were not even calling about our water heaters, we called on another issue, they came out claiming they could fix it, they did not fix a single thing, and they billed us $335, beware of Goettl. We ended up calling out another company who did in fact fix our issue for less $.

Cody D.

12/22/2019

I am actually taken back...they really did honor the 100% satisfaction guarantee. A rep from Goettl contacted us since we were unhappy, they offered 100% refund and also additional service. Thank you for doing what is right. We really appreciated this!! Especially just before the holidays!

Amber D.

12/22/2019

Since our experience, Goettl has reached out to us and talked things over and are making things right by offering a full refund. Although our experience wasn't good to start they are making it right and we really do appreciate that. Thank you very much for calling us and taking care of this for us.

Paul D.

11/20/2018

This company is full of people who tell you one thing but do not do it. LIARS LIARS LIARS. The salesman said they would install a new power supply, as mine is 50-year-old copper/aluminum Clad. LIARS LIARS LIARS. I called about that, they said they would get back to me. LIARS LIARS LIARS. Never called back. they said they would be back every 6 months for a performance check and for warranty. LIARS LIARS LIARS. It's been over 9 months, never heard from them. I never received a receipt/ bill of sale. or the warranty info. I called, they said we will send it out next week, well it's been 9 months now. LIARS LIARS LIARS!

Brett D.

12/14/2019

Andrew and Adam were great! They came out and took care of all our plumbing issues! They even went to pick up parts so they could complete the project today. Good service and quality. I will be using Goettl in the future and will request that Andrew and Adam come out again! Thanks guys!

Bill M.

12/07/2016 12:00:00 SA

If I could give minus Stars, I would give them -11000 Stars! for each dollar I have wasted with Goettl. I am writing this review because I just heard a false radio ad about Goettl being a traditional family business. The Goettl family sold the business and the family business has changed hands too many times to keep track! I want people to be warned! These people are not what they say.
For my Sun Lakes, Arizona home, I bought an average Goodman AC/ Heat Unit in 2011 for $7,000 after the good Christian church going Goettl salesman (he made a point of telling me that numerous times!) started with a $12,000 price. He told me it was a good deal because of the needed additional changes in the duct work and an additional return.
After the new system,things improved, but there seemed to be changes needed. I could hear a low thumping noise in the system. After the winter I called Goettl in for the springtime check up. The service man said the duct work (that Goettl did!) was not correct and needed to be changed at the unit. Goettl reengineered the duct work and then wanted to charge me $2500! I said it was a Goettl mistake and I shouldn't have to pay. Goettl came back and asked would you pay $1600. I paid it. I later learned this kind of work was a $400-$600 job)
The next year the a/c quit in the the hottest week of the summer. I called it in and after three days of sitting in my 95°+ house, the Goettl service team showed up. Goettl replaced a failed expansion valve and said the condenser coil was clogged with dust, dirt and spiders. I complained about a thumping noise I could hear in the system. Goettl said they did not hear any thumping noise. I paid approximately another $1500!
Now to October 2016...my neighbors started complaining about how noisy my a/c was... This time I did not call Goettl . The new company's technician came in and basically told me that because of the Goettl shoddy workmanship and incorrect engineering of the system, Goettl had caused serious damage to the system. The flow was so bad that it was forcing the unit to work stressed and overtime. The Goettl reengineering had been fixed with duct tape and there were places where you could see daylight and it wore out the compressor, by sucking in uncooled 160° dusty attic air. Also the system flow that Goettl had fixed was still wrong. Also, the fan blade had been bent and 'straightened' by hand rather than replaced which forced the spindle to spin off center and damage the fan motor. The other expansion valve would probably fail soon. He said plan on several thousand dollars to fix all the problems Goettl caused, and more of the same in the future. I thought, thousands more and what would I have? A crappy, crippled 5 year old average system waiting for another breakdown.
I told him to take it out and install a whole new system. For the same price as the Goettl piece of junk, I now have a Trane system. Thanks to the Dukes of Air (Yes, that is their real name, check them out on Yelp!)
I also have peace of mind, and an efficient HVAC system.

Shanna G.

7/23/2019

I decided to go with a well-known company to have my air conditioning serviced and have my new smart thermostat installed. I knew my air conditioner was not in good shape, however I did not appreciate the scare tactics the service technician used by showing me pictures he supposedly took of my coolant coils and a leak in my attic. I have since had two other AC companies come in and look, and they said my coils were not that bad and they couldn't find the leak. I was told that sometimes AC companies use stock photos of the worst of the worst to show clients and scare them into buying a new air conditioner. Additionally, I was charged $133 to install a smart thermostat, because the service technician told me he had to go up into the attic. As it turns out, there was no need for him to go into the attic. It was a basic on the wall install. This is quite literally something I could have done myself. The Goettl service technician made it out like it was a very difficult install, and very few people would do it correctly. I ultimately did not go with Goettl for my new air conditioner. The salesperson way over did it with complimenting me and my house. He came across as very insincere and somewhat creepy. He was so technical with his explanations that only another AC technician would have understood what he was saying. I guess he thought that was impressive. If you are a single female, like myself, and know nothing about AC units, think twice before going with Goettl. I feel extremely taken advantage of.

Drew M.

04/12/2015 12:00:00 SA

Just had these guys back out to the condo to deal with the system not kicking on. Took them about an hour to figure out what the issue was.

I was a little worried because I just had them out to fix an issue and I didn't want to pay for the same issue twice.

Turned out it was unrelated to my previous issue and they decided to not charge me because I signed up for the yearly maintenance plan. Really appreciate them not charging me and being upfront with what was broken.

Shelley M.

8/30/2017

The guys were great.. Justin provided us with several options and answered a lot of questions. His experience and knowledge as obvious. We appreciated all of his suggestions and are contemplating he bid.. It was the highest received.

Pat C.

1/24/2020

Josh came out earlier than scheduled and service my furnace. He was very thorough and explained everything that needed to be done. Josh even took pictures for me to see what work was needed. Very professional and friendly. Thank you.

Ricardo N.

07/06/2018 12:00:00 SA

It's pricy compared to other businesses but the job get done right and fast with good warranty.

Ryan R.

04/07/2015 12:00:00 SA

Last week the air conditioning in my house stopped blowing cold air. It was only circulating warm air. I called Goettl and they sent a technician that arrived at my house in just under 2 hours.

A number of issues were found including needing two pounds of refrigerant and a new thermostat. The air feels colder now than it has in a number of years.

I would recommend Goettl to my friends.

Kim K.

9/16/2017

Thank you Don for your amazing service and kindness. My children and I love your commercials. Without doubt this company is around to serve homes and family in comfortable living. Thank you!! Our dog even agrees!! Don is amazing!!!

Brandon Z.

3/16/2017

UPDATE: I did receive a call from a representative in the company following my last review. He was empathetic and even though the damage from the days of wasted time were already done at least he said it was a coaching opportunity. It is good to hear they will address the problem. Also, I would like to add that their technicians are all very competent. I have always been impressed by their work. By the way, their tech Mark who came out was phenomenal. They have very hard working techs. If I could give Mark six stars I would. Between him and the person who talked to me about my experience they were able to raise the rating of my review.

We purchased a system through Goettl about a year ago. The installation went alright and overall the experience has been positive but we have encountered severe issues with this company. First there was some mixup multiple times during the initial part of the installation of the system. I had to repeatedly communicate everything we ordered and it almost was not done correctly. However, when it was done correctly they seem very prone to have severe miscommunication issues. We had both an emergency plumbing issue this week and one regularly scheduled appointment for our AC maintenance. The appointment for the plumbing appointment was a complete no show and the appointment for the maintenance yesterday was also a no show. We rescheduled for today and it was nearly a no show as well. However, the technician will not be at our house until nearly two hours after our scheduled appointment. This is completely unacceptable as they already give such broad time windows. To be late or to not show up during a four hour time window for a routine visit with no call is unacceptable. I initiated contact most every time. Also, what the representative said to me after the last phone call was upsetting. She stated every appointment is simply a window time frame. Yes I understand that but the fact is you are routinely late or did not show for each time frame you give.

Chris O.

3/27/2015

I have seen the Goettl trucks driving around and decided to call them... They quickly diagnosed the problem and was able to get a part and get my AC unit back up and functioning again. Perfect timing too because it's just now starting to get warm here in Tempe. I was happy with their service and John was friendly and he was able to help us find some filters that were an odd size and hard to find.

I'd recommend these guys to repair air conditioning units ... they did good by me.

P B.

10/23/2014

Wow, I just received the following comment from the business manager of this company:

I do have to chuckle that you found it necessary to mention you're in Real Estate with multiple properties. We hear this same thing 3-4 times a day trying to get discounting with the promise of servicing their other properties... I am of the belief that if I do this I am doing my other customers an injustice.

What's funny is that this never happened. The first part of his comment, regarding the details of the warranty, would have been sufficient explanation. But what a piss poor strategy in responding to a customer complaint, fabricating a story that I asked for a discount. I did no such thing, and my review focused instead on my opinion of this company's actual warranty policy. Now I think even less of Goettl.

Dave H.

05/12/2019 12:00:00 SA

The two stars are for diagnosing the problem and the nice and competent technician. The loss of 3 stars are for the frustration of dealing with them and the price gauging. I scheduled a repair service and the 'salesperson' who scheduled, first tries to talk you into taking their yearly service. I explained that that might be a possibility once I had them see the unit and diagnose what the problem was (turned out to be the condenser motor), and then I would decide. I called the position 'salesman' as she definitely wanted me to call her back, so am sure she was getting a type of compensation for selling the yearly service. Then, like many of the companies apparently, they have the technician also become the salesman after diagnosing what the problem with the A/C unit was. As he talked and wanted to start the repair, I looked up the part (thanks Google) and it was less than $200 but the quote 'from the office', for the repair was $1100!!! When I told him I would like to get some other estimates, he said fine and would get his tools off the roof. He came back down and said the 'boss' told him, they could actually do it for $800. I declined that offer also. In the next few days, called several companies and got 3 offers for $475 so figured that was the going rate and selected one who did the repair two days later for the quote given (no extra charges or other things needing repair) about a 20 minute job. When I asked several companies for an estimate for a condenser motor, they came back with 'we do not take other companies repair decisions'. Fair enough but asked if it is the condenser motor, what would be the charge. They indicated that it would be the technician who could decide that!! In other words, those companies also made their tech guy a salesman also and would imagine a 'kickback' from whatever he could get by with. Not real happy with trying to find ONE honest A/C company!!

Eric B.

1/15/2018

This is the second time they have been out to my house for normal bi annual check up. The Tech's were respectful and very knowledgable. They weren't their trying to upsale me on everything. Great service! Will continue to use them.

Patricia M.

10/21/2014

Jason M came by the house today because one of our two units stopped working over the weekend. He was very helpful and he fixed the problem right away. I appreciate that he was honest and friendly.

Nobody loves unexpected expenses, especially when it comes to home repairs. But Jason made the experience painless.

I think reviewing an air conditioning company is kind of like reviewing a dentist. It's hard to say nice things about a root canal, but we all want our teeth to work when we need them. I've been using Geottl for many years and my experience is they are professional, friendly, and care about their customers.

Wendy K.

12/20/2017

I love Geottl, I have been using their maintenance program for years. Their customer service is professional and prompt. I recently had a representative (Marcus) come to my home to give me options and quotes for a new install. He was thorough, completed measurements, etc. (Other companies did not!) The Goettl team installed the new air conditioner the next day. The install team was courteous and pleasant to work with. My unit is amazing (just replaced a 17 year old system)!

Adrian F.

3/28/2019

negative 5 stars is my actual rating . This has got to be the worst air conditioning company ever. I called to get a quote on a new system and the rep showed up And got disappointed because I wasn't ready to commit right away. I have never heard of an AC company that would not give you an estimate if you were not ready to commit. What kind of crap is that? This was the first Company that I called and the last time I will ever call them. it's been one month and I have not heard from Them . I don't know how they stay in business with practices like this. stay away from G-O-E-T-T-L shady Business practices and you can tell!!

Ricky J.

7/30/2015

My AC unit was cycling on and off over the weekend. Earliest available appointment I could make was with Jason that Wednesday, so had no AC on one of the hottest weeks for about four days.

Jason arrived Wednesday morning, as promised and did a quick inspection of my attic and AC system. He gave me a few options and I went with a quick fix, which didn't break the bank and will hold me over until the end of summer. AC repairs and replacements are expensive so I truly appreciate him being straightforward and honest with me regarding my options.

I would have rated this review with 5 stars if they would have been able to fix my AC faster (although they did let me know that they are quite busy this time of the year and they won't be able to fix my AC sooner than Wednesday).

All in all..I would recommend Goettl for the good job that they've done.

T.L. F.

2/28/2019

I will never again call a big heavily marketed plumbing/airconditioning company. This company has nice technicians, however, everything quoted was about 3x more expensive than a small mom and pop plumbing company. After spending over 2K on jobs that should have costed about half the price, we got wise and discontinued our monthly maintainence program, where they bill you monthly and maintain your systems so there are no future expensive repairs. We found new smaller plumber/air conditioning company, and are happy with the prices and the service. However, Goettl is still taking money out of my checking account for the monthly service maintainence. I've call twice and just get the run around. Today was the second call, and I explained that no one has ever returned my phone call as promised from 2 weeks ago. I got an apology, and of course, again, they said accounting has to handle the matter, who of course, is not available to speak with me. Spend more of your money on SERVICE and not so much on marketing, and maybe you would have happier customers. NEVER AGAIN. ** Update.... they just called to offer me $175 to take down this review.

Lauren W.

6/27/2015

I had an issue with one of the 2 units in my condo. The unit was over 20 years old and had a leak in the condenser. I called about 5 companies and goettl was the only one that could come out same day.

The unit turned out to be a R22 system which I guess the EPA outlawed years ago. They laid out all my options and told me it made the most sense to install a new 410 unit rather than playing games with another R22 system.

The quote was for around 5,000 for the whole install all included. I told them I needed a day to think it over. I then proceeded to shop the quote around to 5+ other HVAC companies and I was surprised at the fluctuation in quotes. In the end goettl was the 2nd cheapest and matched the competitors pricing.

I could not believe the amount of bad advice from other contractors. Some advised me to find another R22 system to save on the install! R22 is no longer allowed to be manufactured and should be avoided like the plague.

We scheduled the install and everything went pretty smoothly. They showed up at around 9am with a crane and removed the old system and dropped in the new one. This also involved changing out the air handler in my unit. They were able to keep drywall damage to a minimum.

Michael W.

7/25/2015

RT Brown has been our go to guy for the past 12 years, as they are the company who installed our unit when the home was built. A few weeks ago, on June 6th, our A/C unit crapped out during the night, I called at 7:00 am. The receptionist said that she would have dispatch call when they came in at 8:00, that Monday morning.

I have a handicapped child who cannot tolerate too much heat, seizures or worse can result. I'm breaking out electric fans and wet towels to ready my daughter for the delay in A/C

8:00 am came and went, 9:00 took forever and then I called back at about 9:15 am. The receptionist said she forgot all about my call but told me that the soonest someone could come by would be next week. Thanks but no thanks.

I called Goettl, just happened to have one of their fliers on the kitchen counter, they were here by 10:00 and had the house cool by noon. Thank you Goettl.

Holly L.

7/15/2015

We needed to find a company to service our AC since our previous company is no longer in business. Saw an AD on yelp for the deal they had going with Goettl and decided to grab it.

Bought the deal and called up goettl to set an appointment for our yearly maintenance. Not sure if it was because of the Yelp voucher but they were extremely responsive and we scheduled an appointment for the next day. They gave me a 4 hour window but showed up almost exactly at 9am.

The tech spent almost an hour on the roof after which he let us know we had been low on freon but otherwise everything looked good. They did not charge us for the freon and with the yelp deal the maintenance cost us almost nothing. We signed up for the maintenance plan and hopefully they can keep up this level of service.

Phillip H.

12/19/2017

Sky did a great job explaining my options and working with me to schedule my duct cleaning. He immediately cleaned my coils, which was impressive. The kids are going to love getting their Goettl flashlights as stocking stuffers too. Thanks again.

Christina H.

08/06/2014 12:00:00 SA

from 7/2013. (My post was removed because I provided contact information on how to get referral information for an approved contractor from a local utility. I felt it important to share my bad experience with this company. I re-posted the review the same week I was notified it was taken down (and why) from Yelp.

My review:
If only there was a 0 star option...I'm sitting waiting for DAN the supervisor who's an hour 1/2 late...that I spoke with this morning, after 3 unreturned calls this week about billing, each with promises for a return call within the hour, to confirm our meeting for today at 4pm. When I call to find out why he's late, I was lied to and told my husband rescheduled the appt. He did not! I'm not happy AT ALL and know why this company has no BBB rating (and an alert, oh and they changed their name this year (2013) too to remove themselves from the bad rating).

That's a terrible way to conduct business and everyone I know will hear about how my A/C died within 2 months of an all clear seasonal inspection. Charged me $49 to show up when it stopped working, didn't find the leak. Provided options to replace the evap coil that was falling apart it was so badly corroded for $2500 or a recommendation to replace my 7 yr. old unit that is still under warranty (the half off sale ended the next day). Gee, think that corrosion happened in a month with no previous mention? Then added the insult to no show to the appt to discuss handling the situation why I was charged when the unit was just inspected. (Fee eventually refunded).

We've spent over $1500 in service with Goettl in less than 2 years. Each repair or service took more than one technician and repeated visits. Seasonal inspections always included 3 recommendations for them to make more $(insulation, duct cleaning etc...). Given they didn't originally install the unit but they certainly haven't helped the situation or identified issues that could have really helped. Such as the unit being installed with the wrong pitch so that it doesn't drain properly. How about that recommendation, so that the unit doesn't corrode in the first place?

check around there are better options out there.

UPDATE following MGT. comment on post:
I DO AGREE, do research for yourself to determine why 1-Address,1-Manager, 2- business names? It appears a lawsuit was filed against 1- listing at this address with a different name. Hey, maybe things are better under new name... but not for me.

bbb.org/search/?term=Goe…

Ed S.

7/14/2019

Well we've all heard the Commercial on TV or Radio. I'm having A/C problems so I thought I'd try GOETTL. I went to their website and did the online thing Sunday 07/14/2019. Around 30 minutes later I received a call from a gentleman asking what the issue was so I described to him what my A/C was going. I said I'd like to get someone out tomorrow or the next day. He said he was going to put me on 'HOLD' so he could call a dispatcher to see when someone could come out. When he came back to me said that they couldn't get anyone out to me till July 30th!!!! I gotta say Ken Goodrich if this is YOUR idea of fast service. You need to rethink your customer service model. Because I will NEVER make another call to GOETTL AC again.

John H.

6/22/2017

Bought my house new in 1986. It had a 3 1/2 ton Goettl on it. Over the years I replaced a few parts...fan motor/capacitor/starter fuses. But It is STILL pluggin away. 31 years old.
STILL runs great. Its the tank of air conditioners.
AC tech Nick with Goettl has done all the work on my unit over the years and I wouldnt trust anybody else to touch my unit. Hes fair and honset and tells like it is.
Ive been scammed by AC repair techs who insist on selling you a new unit everytime they walk in a warm house. One guy tried that...New unit it your only option...found out it was just a leaky fill valve cap.
Nick is not like that...he gave me options...heres what is going on...heres what I can do. Here is what I cant.
Good company, great service...cant recommend Nick enough. Thank you Goettl

Kaye B.

6/20/2017

Claims of upscale product and service will prove their true worth when the thermometer soars. My Goettl AC unit ($7500) only has problems when the temperature goes up. Funny, that's when the unit is supposed to be at it's best. Call Goettl for service because they will VOID your warranty if you have anyone else fix your unit. forecast for today is 119. I have no cold air coming through my only 4 year old $7500 Goettl unit and Goettl says we can come in 5 days. We'll be dead in 5 days. It's easy to promise things and take the money up front, but the true worth shall be revealed. Suggestion Goettl: I would invest in some portable lighting and have some techs work at night. it's cooler for the workers and you can reach more of your customers in a timely manner.

Yo M.

03/09/2019 12:00:00 SA

I wanted my split system indoor coil cleaned. I told Goettl the brand I had installed 5-6 years ago, it was a manufactured home, access to indoor coil in the garage via a closet type door. Being the the HVAC business, that would tell them EVERYTHING they needed to know to give me my requested estimate for cleaning. From the above info, it was plenty info to get an estimate. I asked them to reply via email and NOT to call. They called and said they needed to come-by because they DO NOT give estimates without first looking. NO THANKS. I gave you more than enough to provide me with an estimate. Goettl just wanted to come by to see how much they think they could up the price pending on my residence and how wealthy I looked. Fuck you!

Bert R.

08/01/2017 12:00:00 SA

I could not be more upset with this company right now. We have had several service calls to correct a short cycling issue and have had a different diagnosis every time. Guess what? issue still not fixed. I could not, in good conscience, recommend this company to anyone other than a hated enemy. I keep getting charged for repairs that don't repair anything and still have a 90 degree temperature upstairs. My opinion is that the company is a deplorable company that takes what they can get and does not stick to the 100% satisfaction guarantee they so openly advertise. They need to seriously wow me to get this post removed.

Philip D.

11/11/2016 12:00:00 SA

Very knowledgeable tech. Gave us the good, bad and ugly of it all. Very professional.

Todd L.

12/27/2017

We asked them to come out to do the regular service that we heard on the radio. Upon his very detail inspection they found issues that I had suspected...gave us a very reasonable price and he was very thorough! Steve did an awesome job!

Cant wait to get the photos they took!

Michelle H.

07/12/2018 12:00:00 SA

Very disappointed with service! Recently bought home, previous owner had Goettl install system 9 yrs old. Came home from work Saturday and ac blowing warm air. Thermostat reads 91*. Call Goettl and earliest they could get someone would be Monday. Sunday evening I receive a call to confirm my appointment tech would arrive between 12-3. Monday Tech calls about 2:00 to inform they were running behind and would be here by 4:00. By the time tech arrives at 5:30, we are without power due to storm so tech could do nothing but say someone will be out the next morning. Tuesday I get a call 7:30 am to confirm appointment between 9:00 am - noon. Tech arrives around 3:00 says system has a leak, if we want him to check system pay $382. To fix will cost additional. Do nothing, $79. We pay $79. Tech leaves. We still have no ac. Ac still under Goettl warranty till 2019. But they do nothing, but take my service fee of $79. I call az's Best Heating and Cooling. Jason checks ac. Says leak in system. Due to small hole in coil made by screw panel that rubbed on coil. A screw that Goettl installed since they were the last ones to touch the ac unit last summer when previous owner says Goettl replaced a fan on unit. My frustration is with Goettl tech not checking where leak was coming from , and Goettl not taking responsibility for cause of leak. This all should have been covered under Goettl warranty. NEVER recommending this Company, EVER!!!!!!!

Dane M.

05/08/2020 12:00:00 SA

After listening to their pretty nice and honest sounding radio ads, I decided to give them a shot with a clogged sink problem I had. My first goal is just to get a ballpark quote so I could tell if they had a competitive price or not. That is when things went south. If I can't even get a straight answer on a quote I'm sure not bringing anybody in. They can tell me what the trip charge would be, and that the trip charge would be offset by any charges the technician actually incurred doing the work, but they told me they did not have an hourly rate they did a fixed job pricing. I asked how much for the fix job and they told me they did not have that price in the office, they told me only the technician knew that. I asked if I could talk to a technician and they told me no that's just how their policy is. I told the guy sounds like their policy is to shield pricing from the customer and that's not customer service in my opinion and then I have to take my business somewhere else. If this is really how their business runs, I hope they go out of business quickly as we don't need any more of these types of businesses trying to deceive us and take our money.

Jason N.

6/25/2016

called about their AC checkup and preventative maintenance service. They rescheduled on me twice. I didn't bother making a 3rd.

Jason A.

12/12/2017 12:00:00 SA

The installers Francisco and Frenando were very professional. They had lots of patience with all my questions and concerns. I felt like they were installing the unit in their own home. Thanks guys we could not be happier.

Steve F.

8/19/2019

If I could rate below 1 star I would. My 18 year old ac unit went out and had a one if their tech's (Josh) out at my house. During the pre-qualification period he decided to make 2 calls, one to his supervisor (dale) and a second call to a separate supervisor. His second call, all he did was hold his phone up to his ear while I could see his phone contacts screen and held a fake conversation with himself to try and concert a sale with me. It was complete dishonesty and because of that I will never do business with a company who's employees are that dishonest.

Ryan J.

07/08/2018 12:00:00 SA

100% satisfaction? Try 0%. I always thought Goettl was a solid brand and company. I bought my first AC unit in AZ from them 18 years ago. Apparently a lot has changed since then. My recent experience has been horrible. I called and scheduled our annual checkup. There was an error message coming up on our thermostat that wasnt causing a lot of problems at the time but I asked the technician what might be causing it. He said it was the capacitor and I paid to have it replaced. Well, three days later and my AC was not working at all with that same error coming up. A second technician came out and fixed the issue temporarily but did not address the root cause. Also I had to beg to get them to send someone out in a reasonable time considering the AC was not working and it is over 100 outside. Since then we have been limping along trying what that 2nd person showed us to keep it running. Well, tonight it stopped working all together. I sat on the phone for 60 minutes listening to hold music while someone could get to my call. No one ever picked up and it disconnected at 60 minutes! What great service. It is over 100 degrees and they cant even answer the phone for people with no AC. I have spent the night researching the issue amd found the fix to be very simple. Something the most rookie technician should have spotted without charging me for the wrong part or requiring three trips to fix. This is a horribly run company!

Larry G.

8/16/2018

When I was scammed by Sunny Plumber (owned by the same person), I got a service contract for my air conditioner included in the deal. No issues with my A/C just a checkup, tech comes back with you need to replace the fan motor $789, the condenser is within tolerance but should be replaced another $500 I just had another A/C company come out and tested everything, NO ISSUES. Nothing needs to be replaced... I gave Sunny a bad review and based on the job they did, I took my own advice and refused to have Goettl do any repairs. Do your due diligence, there are a lot of WAY better A/C companies out there...

David John M.

2/20/2019

I called Goettl to do the Rejuvenation as advertised on the radio. I have had different companies perform maintenance throughout my years in the home and every company has had their pro's and con's. Goettl was able to schedule my appointment within a few days and at the time I requested. They called to confirm and called when the technician was on his way. The Technician that came out was Patrick and he did a great job!!! My unit is 14 years old and may be near end of life. Patrick took photo's of the unit and explained to me what options were available and let me decide how to proceed and what the cost's might be for each scenario. I decided to wait on replacement and do the rejuvenation. He tested the air temp, and explained everything he did to the unit. Great Job Patrick!!!

Thomas C.

07/01/2015 12:00:00 SA

I ran into an issue with the AC at my apartment and our landlords live out of state. The company they usually use were so busy the quickest they could come out was 3 days away. I called at least 4 companies but its so bust this time of year I could not get someone out right away.

I remembered hearing the goettl commercial on the radio while driving to work all week. I looked them up on yelp and was a little worried because of the low rating. I was getting desperate because of how booked the other companies I called were. I decided to give them a call and explained to them that I was a renter and was without any AC what so ever. They promised me they would get someone out the next morning. We set a 4 hour window up for the next day.

Ryan showed up right on time the next morning and started working right away after I explained to him what had happened. I have no idea how a HVAC system functions so I tried explaining the symptoms to him as best I could. After spending some time on the roof he informed me the issue was with a faulty capacitor.

He said he would take care of it and sure enough within a couple of hours we has our AC back up and running. He also handled the billing directly with our landlord over the phone so I didn't have to get involved. I have no idea what the repairs ended up costing but in the end I had working AC again and that's all that mattered. I believe our landlord also signed up for a maintenance plan so hopefully this does not happen again.

Brianna K.

08/12/2017 12:00:00 SA

I had Goettl out today to do a rejuvenation to my a/c unit. The technician was extremely helpful. My ducts were checked and he said my unit looked great. I was so afraid to be told I needed a ton of work. I have no hesitation to call them again in 6 months for another service check. Oh....and I got my flashlight! Yay!

Carol G.

6/29/2018

Called from the radio ad and was quoted $79 for diagnostics. Repairman came out and added up to 2 pounds of refrigerant, and charged an additional $333 without authorization or disclosure of what the cost would be for refrigerant adjustment and handling fee. He claimed the high cost was because refrigerant is old school R22 that is difficult to find and expensive, but I found it easily available for less than $20/pound resale. I figure I paid about $379 for labor for a 30-minute service call. Then they tried to get me to sign up for annual membership because the motor is going bad, although it's still working. Office staff couldn't get my name, address, phone number or credit card right. Definitely will not use this company again.

Tom K.

11/17/2017

I was skeptical of needed repairs until I reviewed actual photos of my heat pump, roof mounted unit. I had purchased home a year before and had Tune-up done which became several repairs. Very pleased with professionalism and time the repairs were completed.

Clarice W.

08/06/2020 12:00:00 SA

I will stop being a customer as soon as my current service agreement expires. During a recent hot water heater service ( 7.31.20) visit which is part of the package I purchased I was shown an anode rod that needed to be replaced. Yes, it needed to be replaced. My frustration was that every single time a Goettl service person visits there is always additional work that needs to be done that is not covered by the already paid for agreement. At first I said no, just put everything back. I stopped myself and said the tank is empty, power is off and the old rod is already removed. ..How much to put a new one in right now? Keep in mind the rep was either going to screw the old rod in or the new one. Exact same step. The answer....$295.- plus tax. To frame that for everyone the flexible aluminum rod the service person had in his hand and was proposing to put in goes for $25.32 at Home Depot. The service person was going to have to screw the old rod back in if I said no to the $300.- additional charge. The tank was empty , the power was off, all part of the service contract. I gave 2 representatives at the Goettl office the opportunity to explain how that $300.- quote could be justified. Surely it was a mistake. Tell me I am wrong to be upset. I was told the quote was correct and that Goettl charges more because of the quality of their work and that the rod would have been guaranteed. The manufacturer guarantees the rod and on top of that the rod is supposed to deteriorate, that is its job. Stay away, do not allow yourself to be pressured or conned by this we are family owned and operated good old boys . Every time I hear their radio ad now I mumble obscenities.

Catherine S.

04/03/2014 12:00:00 SA

I'm a first-time homeowner, and want to make sure my house stays in tiptop shape. I called Sonoran Air, who installed my AC unit, and they referred me to Goettl. Apparently Sonoran has stopped doing maintenance work, and focuses on installs, and Goettl has taken over the maint side. The tech, Efran, came out this morning - earlier than my scheduled time, actually, and walked through the AC system. He explained how the system works etc, which was helpful for me, this being my first house and first time with central air.

I signed up for their goodguys club, because they'll come out every six months and provide a discount on any services. It came out to $162 a year, which I think is fair insurance for my system. Also includes the plumbing folks (Sunny Plumber) to come out as well and inspect/test everything. They'll be out in two weeks to do that.

Overall I was impressed. I would give a higher rating but thank goodness, nothing was wrong and needed repair.

Thomas C.

11/01/2017 12:00:00 SA

Air conditioner was running, but not cooling. Goettl rep came out, looked over the system, and stated we needed to add R22. He also stated there was probably a leak, so he suggested putting in a dye kit to find the leak. He discussed putting in 2 lbs of R22 and adding the dye kit, to which we agreed. He waited about 15-20 minutes, but could not find a leak anywhere. He stated that because the R22 was so low, there could possibly be a large leak. He then gave us a bill for $1028.00 saying that this amount could be applied toward a new a/c system. He also said that the R22 he put in may leak out right away. He didn't find any leak, and he didn't fix anything, yet we were charged $1028. The a/c unit is still running but not blowing as cold as it should. I would NOT recommend Goettl for anything.

John M.

10/25/2017

subcontractor Lee Mechanical crew surprised us as we didn't know earlier that non-Goettl crew was coming. also, we weren't aware the charge for the service was per unit and so that doubled our expected cost. The crew could have kept us more informed on their process along the way I know they were tired at the end of a long day.We were mostly in the dark as to what they were doing and such. seemed a little chaotic here for a while....Goettl management has been in contact and we are pleased to revise this review to 5 stars. Goettl has always been a step above other contractors we've used and they set a high mark for performance. We
are glad to recommend them for any of your A/C heating or plumbing needs and maintenance!

Pam S.

06/12/2018 12:00:00 SA

I called for help with some duct work in my house that is not venting properly. Goettl refused to service my house because I was with a home warranty company that doesn't cover duct work. They flat out refused to come to my property at all for something that has nothing to do with warranty work and I was willing to pay for the work Goettl would perform. So now my warranty company won't look at the duct work problem and Goettl won't....talk about something they never mention in their commercials!

Kirk T.

10/17/2017

So happy with their preventative maintenance program. Our HVAC system performs flawlessly and the techs are very friendly and knowledgeable.

Jeff D.

07/09/2015 12:00:00 SA

I called upon these guys to come and check out my unit. They gave me great customer service and it was very affordable. The tech that came over was friendly and I learned something new that day. I will be using these guys in the future and referring them to my friends and family.

Thanks again.
Satisfied customer.

Stephanie E.

10/01/2014 12:00:00 SA

I have been told multiple times on different AC units, my own and rentals that I must have thousands of dollars of work or I would risk failure, make things worse etc. - and each time ( 3x to be exact ) I had a second opinion who suggested repairs of under $100.

One unit continues to run today with no issues - that was 3 years ago. The other unit is running fine 4 years later. I called them and had myself removed from their customer list and asked that they never call me again.

Ive learned my lesson, I will never call Goettl again and I would suggest you don't either.

Gretchen R.

6/27/2017

A/C broke down during a record heat wave, no cooling at all, had to turn A/C off.

Goettl Air fit us in when our A/C broke down during a record heat wave. Despite being crazy busy, they made it out during with appointment window and gave us notice via phone when they were on their way. The technician Mark was very knowledgeable and thorough. He made sure after replacing the part to re-check the entire system and even went into duct work in attic to ensure all was working properly. Very happy with the service!

John B.

6/16/2014

Rookies trying to sell new systems for twice what they are worth. Don't even let them in your house. Guy actually pulled and yanked on Freon pipes as part of inspection. Now the system just blows hot air.
Really, not even one star.

Tucker B.

06/02/2014 12:00:00 SA

The blower on my Trane unit just went out late last night and Goettl was able to get here within a few hours. I had used Goettl in the past with less than stellar results, but since the new management has taken over I definitely see an improvement in service. My technician, Jeremy, was as professional as it gets and he was very thorough with all of his communication. He was able to diagnose the problem within a few minutes and was able to replace the part ASAP. While Goettl may be on the more expensive side, the service is a step above the rest.

Invoice number: G 155728

Linda L.

01/10/2017 12:00:00 SA

Heating check up went very well, the serviceman was as always, on time, professional and thorough. Goettl always does a great job.

Michael X.

5/22/2019

Josh, the service tech was prompt, courteous and professional. He explained everything that he was going to do to the system and then explained the things that needed to be addressed. Top quality service!

Bob G.

10/28/2016

Had new ac put in by francisco and leonard!! Excellent and professional service, great job guys!!!

Brandon T.

7/21/2018

I listened to all of the radio messages and was confident that this was a reliable and trustworthy company. I even recommended them based on that. However, I was told that my ac was broken and needed to be replaced for 13k. It was a simple breaker box issue with loose wires. I may have done the replacement but thank god I never got a call back as the rep said the supervisor would need to call me with pricing. Great commercial on the radio but did not live up to the promise.

Nola M.

3/31/2018

Scheduled a rejuvenation kind of waste of money.
1. Told I would receive two calls before tech came, received one saying tech would be there within the hour. Tech late by an hour.
2. Tech was more interested in my house and kitchen remodel than air conditioner.
3. Nice guy, but chatty, very, very chatty. Told him I would let him get to work in case he had a call after me. He said, It's okay. We get a million calls a day, so I could do a call in 15 minutes and there would just be another one, so I'm okay.
4. After 15 minutes of tech talking about how I could do my remodel cheaper (never discussed money, so not sure what he was going on about), talking about the ideas on Pinterest, his landscape, front and back I tell him, I'm going to let you get to work, because I have an errand to run when you leave. About 10 more minutes of talk.
5. Rejuvenation service seems to be a tell you what is wrong with your perfectly fine running system the ducts are too small, the system is too big for home, the attic is dirty, not enough insulation, something about the coils.
6. Tech recommends a new system, I say this one is working fine, he says it is what it is.
7. Tech says five times I have never seen four zones in a home since '96, '97. Never said it was a problem, just repeated himself.
8. Tech asked who installed your system, I say my neighbor. He said he did it wrong. I say he does this for a living and he got it permitted through the city. He asked if he was a service tech and if this was a side job. Politely, I told him he was a professional installer and again the city approved it. He said I can't believe it was approved. I ask what was not done right, he repeated I can't believe they approved this. I didn't want to get him talking again so I dropped it knowing I would be calling another company to service my system.
9. Tech got a little personal, asked who my teenage son was, asked if I was married or had boyfriend.
10. Tech wanted to sell me a $400 sanitizing service, $300 maintenance service, took my no well, only good thing.
11. Paid cash, $79 I got no receipt, no print out of all the readings he said would be off.
In case anyone wonders why I don't call my neighbor to service the system he installed, he's really nice and never lets me pay. I don't want to take advantage of his kindness.
My experience, Goettl is not professional, seems like they are more concerned with upselling.

Michelle W.

06/03/2017 12:00:00 SA

Very happy with the two techs that came out to perform a leak detection on the a/c. Turned out a coil needs to be replaced. I'm currently waiting for my Home Warranty to authorize the coil replacement. The tech went through the trouble of finding out if my a/c unit was still in warranty. This is not the first time I have contacted Goettl/Sunny Plumber. They called me back immediately and came right out to assess. The techs were very polite and had very good customer service skills.

Boyd E.

07/06/2019 12:00:00 SA

Sales sales sales. They will say anything to get the sale of a new unit done and finalized. What we were promised was not delivered. We had a bad experience with the salesman and the installers. Had water coming through the ceiling at one point. We brought the attention of GOETTL and they said sure thing, we will make this right. I has been over a month and they've disappeared.

Jan L.

07/03/2019 12:00:00 SA

I ended up getting the annual program for $14.a month. Someone else mentioned that they don't want to work with people who have a home warranty but I had no problem. The tech was friendly, helpful and informative. I look forward to working with them during the year.

Arcenio G.

09/05/2017 12:00:00 SA

The technician was great. Communicated what he was gonna do and afterwards gave me a brief summary of what he did and went on his way. The front office called me and gave me an approx. time the tech would show and he did. It was a good experience and I would recommend them and use them again.

Anni W.

9/24/2018

My poor baby and I were cooking with the air conditioning being down and this company tries to RIP you off. I was quoted $1346 which was half price if I buy into care plan. So if I did not want to buy into plan it was going to be over $2600. This is JUST LABOR. he confirmed parts were still under warranty. I had a nice courteous company come and do it for $375 total. Goettl even confirmed that their contractor quoted me the right price. This company is horrible for trying to take advantage of us, especially since he clearly seen I had a infant in the home that was not tolerating the heat in our home.

Gary B.

6/29/2014

We purchased our first home in AZ in 2006 and it had a Goettl unit (10-15 years old I'm sure at the time). It began acting up (not cooling) about a year later. Not being wise to the A/C business moving from Chicago, we called the guys who have all the fancy trucks and coupons. First guy never went the on roof and pulled out his sales book. $11,000 quote to replace plus he said As old as the house was (1980 build) it would probably need new ducting. Second guy hooked up his meters on the roof, took air pressure measurements in the house and pronounced it needed a new compressor $2500+/-. But wait! If you act now, we can put a new unit in for just $8000.

Finally climbed the roof myself and saw it was a Goettl unit and called Goettl but learned they no longer made units, just serviced them. Service guy came out, replaced a capacitor or two and said They're bullet proof and changed less than $200. It still works today, but occasionally blows a fuse. Service man told me what to do and I've repaired it twice at a cost of $15 each time. If my electricity costs were thru the roof I'd think about replacing but we have an 1800 s/f home rarely have an SRP bill over $200. SO, when it eventually does take a dump I'll surely be calling Goettl again (at least to bid it). Only wish they still manufactured A/C units like they did back then.

Doug T.

05/10/2016 12:00:00 SA

I felt Don Adams was very personable and performed a thorough inspection of my air conditioning unit on my roof.

Margaret M.

03/06/2020 12:00:00 SA

Wish I could give 0 but not an option. Beware of specials from Goettl plumbing for drain cleaning! Responded to special for $70.00 because had a kitchen sink drain that was sluggish. Came out promptly at appointed time and proceeded to start drain cleaning. Difficulty getting into clean out outside as very rusty at that opening. Shown the solid pieces of rust taken out to introduce the snake. Told the camera in drain included in the special price. New plumber came out for camera and hearing lots of yes see how it is barely open. May get plugged up again in short while since old cast iron pipes. Told the only way to get fully open was for high power water flush. Our price is $995! Can get it done cheaper by others. I ask if can be done as I don't want my water drain nonfunctional in short period of time. Called and yes can be done today after calling plumber to do flush. Will credit the money spent for the drain cleaning. Flushed from the roof and then explained met obstruction so shown the video of flush with open area at one side of drain with open 'broken' area meaning pipes can collapse! This could cause flooding of the house. Proceeded to describe remedy would take 16 by 20 ' thru the angle under kitchen cabinets with the estimate of $12,600 for plumbing drain replacement! I insisted I had to get second opinion and told unsure how long before total collapse of drain. Very experienced second opinion from commercial plumber who reviewed the video and said NOTHING needs to be done to my drains. Even said before review that sometimes the divet appearance can occur from the high power wash! Said no reputable plumber would tear up someone's house without a blade rooter first! Also stated his price for this is $250. Another plumber who I called to get another name for opinion saidI can't tell you how many times I have heard this story! from those specials.

Francine S.

6/22/2020

Called Goettl AKA the sunny plumber to fix my 2 guess showers. I did let them know that I was located in Maricopa they did say that wouldn't be a problem because they had techs in my area, that was not true. they didn't make it to the first appointment they were an hour and a half late to the next appointment. Even though things started out bad the tech that came to my hose was really great so I did choose to use them for the repairs. So I called the next day after my estimate to schedule for the repairs to be done, but then I got a call about making a complete that I didn't make. But still I went on with scheduling the repairs the day came for the repairs to be done and they didn't show. I was treated rude by one of the people at the office talked to the guy that seemed like he was going to get it all worked out but that didn't happen. The communication with this company was not good at all. It was a waist of my time and my money. I gave them 1 star because the only thing they had going for them was a nice tech. Everything else about this company was not good at all. So on to finding a good company to make the repairs.

Michelle G.

04/11/2018 12:00:00 SA

Horrible.... they charge for coming out to give an estimate and then they didn't follow through with any paperwork. Their estimate was double the price of the next three estimates I received.

F C.

6/20/2019

Russ did a good job of showing me the situation with my a/c unit. Now I have to decide what I want to do. The $79 was the very well spent.

Nancy W.

08/06/2017 12:00:00 SA

I wrote a complaint letter to the owner, Ken Goodrich of Goettl Air Conditioning to report a dissatisfactory service call made by one of his employees. My a/c stopped working after the Goettl service tech left my house on 7-7-17 and the same day the Goettl service tech claimed I needed work on both units when they were both working just fine. It's now 8-6-17, Mr. Goodrich, the manager nor has any representative of Goettl contacted me regarding this complaint or reimbursement of my payment to another AC Company to fix my AC Unit the day after the Goettl service tech was out to this so called rejuvenation service. The 1st Goettl Tech did not take 7 pictures like their commercials claim, because I asked for those pictures and surprise, I never received them.
Goettl responded to my BBB compliant, but not to me directly:
August 2, 2017
Mr. Goodrich, With great disappointment, I write this letter about your service on Friday, July 7, 2017. On June 8th, I contacted your company about getting your rejuvenation service for $129 on the recommendation of my boyfriend who hears your commercials during his drive time to the airport on AM 550. He wanted your flashlight. I have 2 a/c units, 1 downstairs and 1 upstairs. Your representative on the phone immediately upsold me to your HVAC Annual Club Membership, $244/year for both. I explained to her that both a/c units work fine, but they are 10 years old and I wanted to get a tune up as we entered the heat of the Arizona Summer.
On July 7th, your technician/sales person showed up to perform the a/c service. I informed him that both a/c units are running great. Your representative was very polite and professional. He went outside to look at both units. He spent most of the time outside with the units until he appeared by at my door to advised me of a $668 service to replace both a/c capacitors. I asked how is this possible when both units are running great. He advised that both are leaking oil and running below tolerance. I asked him to show me the leaking oil. He showed me one of the capacitors and I did not see any oil. He even commented that it was not that bad. I declined to do the service and the representative advised that if I wait until the units stop working it would be much more expensive to repair. I asked him what he did as part of the tune-up and he advised me that he emailed me the list with the invoice for the work proposed to be done. After he left, I called Goettl to find out what exactly was done during the tune-up. I was told that Eric would call me back and he did. Does Eric have a twin brother that also works for you? Kevin, who is on your website, looks just like Eric!
The next morning, I woke up to a hot house downstairs. The air was blowing, but not cool. I called your company and requested that someone come to check it out. I was advised someone could be out to check between 2pm-6pm. In the meantime, I contacted another company to check out the problem and a technician was out by 10am that morning. He did find that the downstairs a/c unit's capacitor was bad and needed replacement. He did not see any oil leaking out of either of the units. He also thought, like myself, it was a huge coincidence that it was working fine before your employee was here the day before and then went out the same day he was here. This other company's technician also advised the upstairs unit was not running below tolerance.
Later in the day, 6pm on Saturday, July 8th, your technician Christian showed up to look at both units. He confirmed that both units were not leaking oil and not running below tolerance. I informed him of the service call the day before by the other Goettl technician and how the downstairs stopped working after he left. I had another company replace the downstairs a/c unit's capacitor earlier this day for only $175 as opposed to what Goettl charges ($344) for same job. When I asked Christian about this, his response, you're paying for the name and we are big, so we can. He also advised that your technicians are paid commission. Unlike Eric, Christian went through the entire check list for the tune up and he went around to every vent inside the house to check. Eric did not go around inside the house and check the air flow in the vents. I felt Christian was not a salesperson like Eric. Christian was honest about the entire situation.
On Monday, July 10th, I contacted your office to report this incident. I am an extremely disappointed customer of Goettl. I should have read the Yelp comments before I called your company on June 8th. I spoke with Austin Ridge, a manager at your company and he was quick to agree to refund my $244 for this annual club membership. This is the least your company should do. I am no longer, as you can understand, interested in having your membership and having any of your employees in my home. This all sounds very deceptive and on the edge of criminal.

Rich E.

6/13/2019

Great service always. Had a minor issue with the blower motor and they took care of it immediately the same afternoon. Thank you for being honest and on time!!

Huff M.

7/30/2019

I called to book a service, but their wait time was WEEKS away. As it was just a service I decided to wait. The night before the service was due they called to say their technician was tied up and they were cancelling. I had to wait WEEKS again and the afternoon before they were due ... yes you got it! They cancelled again. I took two days off work for nothing (the same as my pay). I complained and the rather unhelpful representative said I will get someone senior to call you Yep, you guessed it again - they were too cowardly to call. Now two days pay down and an a/c that needs service, and I have to start looking for another company.

Kf A.

10/24/2017

This was the second time I used Goettl and both times I had a great experience. The service technicians explained what they were doing at each step of servicing my AC and during the duct testing. I would definitely use them again.

Rob Y.

01/05/2019 12:00:00 SA

Goettl has installed and serviced our HVAC for several years now and we are happy with both the quality of the units and the service techs that have performed spring & fall maintenance. But after their technician John came over yesterday, I was inspired to write a review. This guy went over and above the norm and we really appreciated his professionalism and tips for saving money on our filters and energy costs. Great job Goettl! Give that guy a raise.

Tabitha W.

3/28/2017

Really appreciated how professional & thorough Tony was. Gave valuable information information about various issues & even gave us was to cut costs without compromise. We've scheduled a service of having out air ducts cleaned & sanitized!!

Billie M.

07/08/2015 12:00:00 SA

Our A/C went down on Monday so needed it fixed quickly due to the hot weather.
I called and spoke with someone who was able to set up an appt for first thing this morning, which was great.

A technician came to our house on Tuesday morning. The qualities he demonstrated with us are so hard to come by these days and it was so great to work with someone as genuinely nice as him. He not only came to do the job but he spent more than the required time to figure out what the problem with our AC unit was. He was very knowledgeable and knows how to provide excellent customer service.

Our A/C works smoothly now and the price we paid for this service was very decent. We will definitely call back these guys if we'll ever have a problem with our machine, again.

Thumbs up to Goettl!

Michael S.

06/01/2019 12:00:00 SA

My dealings with Goettl were great from the initial contact through the actual service. I sent a text requesting to make an appointment at about 7 pm. I received a phone call by 8 pm. Unfortunately i had fallen asleep. I also received an email lettong me know they had received my text and would like to set up n appointment at my earliest convenience. I received a call at 6:30 AM the next morning to schedule an appointment. The representative I spoke with was pleasant, and very helpful. I also received acall about an hour before the technician arrived to confirm the time the tech would arrive. The technician that showed up was Russ who was very friendly and even arrived with gifts. A little stuffed toy of the owners dog Sadie, and a flashlight and explained why the gifts were brought. I was very impressed with his professionalism, and the time he took to explain what he was going to do and what he had found when he was done. They had pictures of everything so you didn't just have to take his word for it. He wasn't pushy but was very thorough in explaining and recommending services. You did a great job Russ thank you. I would recommend Goettl to everyone. I also have a plumbing technician coming out next weekend to flush the water heater and check all the fixtures and water pressure. All for one $80 fee. Great deal!! Thanks Goettl!! I will update after the plumbing check up. And after the first maintainance check up in six months.

D K.

06/01/2019 12:00:00 SA

Timely service for a technician to come out and check our concern.

Brent W.

12/11/2015 12:00:00 SA

***OVER PROMISE UNDER DELIVER*** That should be their motto. The commercials sound great and they have amazing sales people on the phone but the service for the price is completely different. The service guy spent most of his visit trying to UP SELL me on services I thought were included in the visit!!! Very disappointed.

Peter S.

6/21/2017

Master bedroom A/C started having trouble keeping up with the recent rising temps. They got Aaron Martinez to my house within 90 minutes of my call. He was on time, professional, courteous, and saved me a bunch of money by calling the manufacturer and verifying the warranty, even though a different company sold me and installed the unit. When he left an hour later my A/C was fully functional and I had a plan for a more extensive warranty repair.

Rene S.

09/11/2016 12:00:00 SA

I so enjoyed the young men who worked on our duct and cleaned our air ducts on Thursday. They were very respectful and committed to customer service which was a pleasant surprise. You have a great crew and I would be glad to refer any of my friends to your business. One other thing I learned about Goettl is you hire veterans and I LOVE that!!! Thank you for doing this! We love are troops !!!!

Alex Q.

5/22/2018

Prompt service. Knowledge technician. My problem is related to price gouging for each item he wanted to service on my unit. Never again will I use this company. They will take you for every dime possible.

Bill M.

8/13/2016

We had 3 HVAC companies bid on fixing our AC at the beginning of the summer. All but Goettl recommended a full replacement of both units. Goettl performed an inexpensive tune up on both units and they are still running perfectly today. Thank you Goettl for your honesty and professionalism.

Andy A.

12/18/2017

I purchased a package for two semi annual maintenance visits for both my primary residence and second home after hearing their advertisements on the radio. I can't tell you the quality of the work they did, however I can tell you that they recommended service that was not needed. The technician took pictures of the drain pan which had a little water stain and the smallest area of surface rust on it. He recommended an expensive full pan replacement. I told him I would think about it. After I inspected the pan myself the next day it was completely fine and it only needed a tiny bit of cleaning. Being up sold when it's not needed is why I won't use this company again. This was six months ago. I did submit a complaint to them right after it happened and never got a response. They just called to schedule the second of the semi annual visits I paid for and I declined to have them out again. Just didn't want them back in my attic.

Edgar C.

8/15/2016

We used Goettl for an a/c rejuvenation, and we were delighted with the service we received. Isaac was cheerful and pleasant, and he was incredibly helpful when walking us through the process and pictures. We'll definitely be using Goettl again, and we'll be hoping Isaac will the one to respond to our service call.

Jimmy J.

06/08/2017 12:00:00 SA

I had a wonderful experience with Brandon, Tucson Geottl, He was young but knew what he was doing and was not uncomfortable with me on the roof with him. He was very professional and courteous, I would recommend that you ask for him, if you schedule a reeejuvenation!

Nolan N.

2/24/2017

I don't write many if any reviews on the Internet but I had to give Goettl some props. They installed our unit and have stood up to their good guy motto since the install. We had a troublesome shorted wire, they stuck to finding the issue making sure we had air conditioning every day until fixed. Every serviceman and all back office staff were friendly and helpful. Thank you Dale and Rick

Scott T.

06/04/2017 12:00:00 SA

Raul was exceptional. Excellent customer service. I recommend everyone schedule the system rejuvenation.

Marcy F.

5/14/2019

The technicians were very friendly, very knowledgeable, and seem very happy to work for Goettl A/C. They were informative about the condition of our unit, they didn't pressure us to buy more or to find something wrong with our unit, and they did make us aware of their programs. We had a technician and an apprentice and they were both great! They even spoke sweetly about the flashlight story and Sadie!

Woody G.

2/13/2019

Goettl air conditioning and the Sunny plumber are the best, period. Super performance, super response. Friendliness and customer service are A+. Jeff and his team are awesome +++. Never had someone take care of an emergency situation in my life like they did. Thank you guys for being there!

Cory C.

12/14/2018

Patrick came to perform a tune-up on our system today. I have rarely worked with a technician in any field with the commitment to service and desire to perform as well as he did! Optimistic, informative and professional - way to go Patrick! We are very pleased with his (and Goettl's) service.

John Z.

05/02/2019 12:00:00 SA

I would like to update my review of Goettl since the last time Goettl has got ahold of me to fix the issue of what I was experiencing. As of yesterday they sent out a crew to fix the problem I was having with their system. I just wanted to say that they did a great job everything works awesome. If everything would have been done like this when originally installed I would have definitely gave 5 stars only 4 because it took 3 weeks, a number of calls and original disappointment before it was done to satisfaction. I still believe that they have one of if not the best products on the market especially for area we are in. Yes I would recommend them and they did fix the issue at no extra cost to me.

Jason G.

11/13/2018

Don't waste your time with this company. They have to come out every six months to fix either my air conditioner or heater. They have no clue what they are doing and only try to sell you extended warranties which would not be needed if they knew what they were doing. This owner took a good company and is running it into the ground trying to make a dime.

Eric R.

12/29/2016

Had a problem with my unit I purchased and was very disappointed with my customer service call, however Greg called me back shortly after to resolve the problem after listening to the recorded call and eased my frustration by taking care of the situation. The service tech Bryan was very prompt and efficient to fix my unit under warranty and made me feel that this company really appreciates their customers. After this experience I had I would definitely refer anyone just based on the customer service received even 5 years after purchasing two units.

Dawn J.

08/02/2015 12:00:00 SA

I have to say the service guy was was perfect. They did over charge me for a motor that should have cost $250 installed I paid $825. Desperate people are easy to take advantage of so beware when you call them because they will get the work done but you will pay 3x what you should. Good for them taking advantage of desperate people during hard times.

G M.

3/18/2019

Had these guys come out for a rejuvenation that they advertise. I have a new build home and wanted them to check everything out. They did a great job and made some adjustments to optimize the A/C system --things that the builder should have done. Will be using Goettl for all of my A/C needs. Keep up the good work guys!

Mike D.

11/30/2018

I had a very thorough review of my a/c and heating systems today, and was provided with a full report. The technician (Mike) was very polite, professional and low pressure. I have a home warranty and likely will not use Goettl to due any upcoming repairs...which isn't a good preventative maintenance approach on my part...but being as cheap as I am I will need to wait for things to break in order to take advantage of the home warranty. They also gave me their famous free flashlight :)

Walter B.

5/17/2016

Greg and Andrew were awesome. Very thorough and great communication. They pointed out things that may be an issue in the future and am overall very happy with them and their workmanship. Slight scheduling issue and the Techs did call to say they were running a bit behind. I think communication between front office/dispatch and techs could be better. Very thorough and professional overall. I would give 5 stars, but they were a bit late. Set the appointment for 10-2 pm and they arrived at about 2:30 pm I am assuming that perhaps they were overbooked?? Perhaps allocate more time between jobs? Good experience, and we will use them again.

Wes G.

03/01/2017 12:00:00 SA

Friendly non pushy tech. Quick response

Mark V.

07/11/2018 12:00:00 SA

Terrible communication on service time. Ended up being 40min late from what I was told. Terrible customer service when trying to get updated info. Spoke with a man named Corbin. Very rude and condescending. The commercials talk about best pros in the business with new trucks. My poor tech drove a broke down old van with two hubcaps and filthy. After service I got a call to confirm my appt for tomorrow. The commercials sound great but reality is very different.

Renee W.

2/17/2019

What a great company! Our heat went out on a Sunday morning 2/17 and they sent David out right away. He was Great! he took photos of the items that needed to be taken care of, explained everything to us and even set us up with their service plan for additional savings. The plan includes 2 cleaning a year on the heater and A/C and plumbing inspection, water heater cleaning and free rooter service once per year!!!! These are things that we need to have done anyway and the cost of the plan is way less than the services paid for just calling in! What a savings! He got our heater up and working in no time at all, and brought back photos of the completed work! He was professional and friendly! I work in property management and deal with a lot of service professionals and this was by far the BEST experience I have ever had. Thank you Goettl and David... We will not use anyone else!
Renee and Mark

Carolann W.

07/08/2013 12:00:00 SA

Is there a no star option??? Goettl sucks!!! They used to be okay, before they became Goettl Good Guys. Now they're too booked up with other emergency calls to even submit our issue to a technician. It's midnight and it's 82 at least in the house, humid as heck and it's 100 degrees outside. We have a one year old, a person who is an organ transplant recipient, and a paid service contract that apparently we can wipe our backsides with. They are supposed to provide 24/7 service which they actually do not provide. Do not, under any circumstances waste your money with this lying disreputable company.

They finally called all nonchalant the next day at 10:00. Gee, we see you called with a problem. Lets see if we can set up an appointment to come look at it. Well, no you can't. After reaching temperatures inside that can be deadly to our one-year old and having to relocate him to another home, we found someone who was able get out here within an hour of our call. We're done here. Bad business. Stay away.

Priscilla E.

7/23/2015

Wow these guys want $1600 to do a 500 job. The part is 79 cents plus freon. I wish I would have read the reviews prior to calling for a quote so we wouldn't have wasted our time waiting in this company.

Jim W.

2/13/2019

. .I had some issues with Goettl regarding the installation of new air ducts in my home. I must say, things got off to a very rough start. We weren't communicating very well. Finally, after 5 days everything seems to have straightened out. The Goettl people bent over backwards to get the job right. One of their supervisors, Rosco, managed to fix all the problems. He was a tremendous help. This was the kind of customer service I've come to expect from the people at Goettl.

Cordero C.

02/07/2017 12:00:00 SA

I did not end up purchasing anything from Goettl but if I need to in the future I def will! The rep that came out was very knowledgeable and did not seem like he was trying to make a sale. He was again EXTREMELY informative and very pleasant! I called Goettl and thanked them for their reps professionalism and customer service. This is a great company, if I had to knock anything it would be the prices they're not the cheapest but I always believe you get what you pay for and these guys are the best. They have a satisfaction guarantee and when I was being explained their Quality Assurance Measures I was even more impressed. They did not get my business this time but they will in the future if my home needs any work.

Dawn P.

02/07/2017 12:00:00 SA

We had our heating check up.. The technician was on time and very courteous. We have always been satisfied with their service.

Brian K.

05/12/2016 12:00:00 SA

They were here at the earlier part of the appointment window and promptly found the problem. They wore booties when they came in the house. They had the part on the truck and they were done & gone in less than 1 hr. The price was kinda high (it's relative to the temperature in your house at the time ;) but I called to ask about it a few days later and Nels was all ears while I was talking and he was generally acting like someone who appreciates his customers.We got it worked out in about two minutes and (no red tape) Nels, made a fair adjustment on the spot.

Everyone was entirely professional and courteous, and except for the lack of an itemized invoice, we're completely satisfied and happy campers.

Brian & Cathy

Keith F.

6/23/2016

Goettl called me first thing the next day, and scheduled the service for same day (commenting to my wife that they saw the Yelp post). One thing i will give them credit for is that the technicians they send are very good. If they can figure out how to run the office (and realize that it is hot in Phoenix in the summer and they should staff up during those times), they could dramatically improve the customer experience. An 8 day wait and a $50 visit fee is not competitive compared to other companies so be wary.

Had they not dragged me across broken glass to get my AC unit fixed, the rating would have been much higher.

Roman O.

01/05/2018 12:00:00 SA

Heard an ad on Radio for Goettl replacing Bathroom Fans. I have two that I wanted to replace and called for a quote. Refused to give me a quote over the phone and told me that I would need to pay a $79.00 Service Call and then the Technician would tell me what it costs to replace these fans. I do not need any additional service, just wanted to simply replace these two bathroom fans. Needing to pay for a service call, in order to get a quote, makes Zero sense. Definitely makes me question their motive and business practices.

Wendy A.

8/29/2016

Called Goettle at 7 in the morning, they had a tech out by 12:30 and had cold air blowing by 1. Awesome service, Nathan was so professional and explained everything in a manner that I could understand. Would use them again.

Henry R.

1/15/2015

This is a wonderful company to be a part of. Being from Texas I know about hot weather! Phoenix has some of the hottest weather you can imagine! These guys get cooling and heating. I have visited their shop and I cannot say enough about how professional these guys are! From the moment they answer the phone and when the install crew cleans up after their work these guys get professionalism! I am excited to be part of a winning team! So when your air conditioning system breaks or you just need a premium tune up call the good guys!

Thanks again for the opportunity to give a great review for a wonderful crew!

Randy K.

06/08/2017 12:00:00 SA

I called to schedule an annual cleaning of 4 a/c units at my house. They sold me into a yearly maintenance plan for $444 per year which I agreed to and they charged my credit card immediately. I call April 27th and they booked me for June 6th as their earliest date. On June 6th at the scheduled time Goettl called and stated they were too busy to come and need to reschedule 3 more weeks out as they had people that needed help more then we did. It would not be so bad if they did not charge me in full up front and then wait 8 weeks for them to show up. I called several times to cancel my service and get a refund and now they wont even call me back!!!! Guess who just disputed the credit card charge on their ass. I should have read all the poor reviews of this company before hand. They have catchy commercials that pride themselves on quality. What a load of crap and plan to post this on as many sites as possible to warn people.

Meghan B.

4/19/2017

I am extremely disappointed. Had a rejuvenation scheduled for some time between 11-3. I got a call just before noon saying my tech was 45 minutes out and on the way. 45 minutes come and go, no show. I waited and called them back at 2:20 to ask if they knew where he was or what was going on. I was given some excuse but he was on the way now I was told he was in Maricopa now (where I live) and he'd be at my house within 30 minutes. Finally at 3:15 I called back to just cancel the appointment. They tried to give me another time estimate because he was apparently still on the way. People on the phone were friendly, I don't have any mean things to say about them, but I will NOT recommend Goettl to ANYONE. I was sucked in by the radio ads. Don't let that happen to you too. Very disappointed.

***UPDATED***
They called me back later that same day at 5:10 to apologize profusely and offered to waive the $129 cost of the rejuvenation and said they could have someone at my house the very next day. I had already scheduled with someone else that comes very highly recommended so I politely declined. Goettl certainly has EXCEPTIONAL customer service. Gotta give credit where it's due. Extra star for that.

Bret C.

05/07/2018 12:00:00 SA

Update to my previous review - Very pleasantly surprised, received a call from an area manager, who discussed the issue with me. Explained the series of events and ultimately what happened. He apologized and expressed concern over the unit and situation as whole. He gave a couple reasonable options, one was a full refund of prior service. We opt'd to take that option along with keeping his direct # in case of any issues in the future. Yes, receiving a refund was great, but having a company reach out, be accountable, offer multiple reasonable solutions and sincerely apologize for an issue speaks volumes. I'm back on board the Goettl Train. Thank You Goettl!

Stephanie H.

6/27/2017

Don't do it, they sent a salesperson dressed as a tech to sell, sell,sell instead of taking care of your problem, I am sharing here, I wish I read the reviews first !!!I will share with others

Brandy H.

6/18/2011

AC went out at 1:30 last Saturday...100+ outside. Called and recieved prompt service call (within 2 hours). Technician took a look....told me it was the fan motor and cage and that it would be $1400.

I called a friend that had installed it 9 years ago for his advice. He told me it was a $300-400 fix....labor and parts.

I sent the Goettl guy packing after 10 minutes with his $80 service call fee and an F U very much. I paid $380 on Monday to another company. Took about 20 minutes to fix.

Robert L.

09/01/2017 12:00:00 SA

Update: spoke with a representative and they were able to refund me some money. Again I understand they have to make their money somehow but it's still rediculously high and when I mentioned that he told me We're not the people to call if you want good pricing , only if you want good customer service alright 10-4 , well thank you for the service and good luck to y'all. If they would stop spending so much money on those designer sunglasses and flashlights that they talk so much about on their commerials and focus more on good pricing for customers they wouldn't have to run 24-7 on air commerials . Business would just go right to their front door. And by the way I didn't even recieve new air filters as they like to announce on the radio. Don't expect everything they promise on air .

Elizabeth B.

01/02/2012 12:00:00 SA

Straight outta AC school Juan the punk
Tries to tell me I needed a new 5k ac system.

Well since he saw one of my neighbors had installed a new system, and made mention of it to me I would not be able to resist keeping up with the Jones'.

So Goettl-her-ripped off, train your salesguys, oh wait I mean AC-techs, better.

I didn't need a new system and the REAL tech who came out noticed your guy's sabotage of my system. Leaving the connector caps off is very sloppy and speaks lowly of your customer service.

All I needed was a tune-up. Not a new system.

Goettl, I look forward to your appearance on Call 12 for Action or 3 On Your Side. Soon.

P.S. Stop calling.

Jacqueline B.

4/21/2018

I hate to listen to the commercials about how honest, and above perfection the job the job the do for their customers. Last year they came out to my elderly mother's house to fix her air conditioning. She had just got out of the hospital ICU and she can't take being in the heat. It cost her a $1000 of her saving to fix her air conditioning and it did not work. I called them back to my moms to fix it. when they came back out they wanted to charge her more money . So she sent them away. I called a couple of times and made a complaint, and asked to speak to a manager. Those in the administrative were not based in Tucson. They could not give me a name, number or email. They would take my information and say someone would be in touch, nobody ever contacted me. Do not trust them.

Woody L.

8/17/2016

Don Adams at Goetll really gave us great service today. Our unit is shot, another company told us last year it was going to go soon. There was a loud noise whenever it was running and none of their guys could figure it out, we lived with it for a year, expecting the unit would die then we could have quiet again. Don came out tonight and did a temporary repair, but he FIXED THE NOISE on the first try! He also took photos of the various parts of the unit and showed us what was wrong and what he did to fix it. He said that if we decide to buy a new unit from them tonight's fee will be credited toward the cost of that unit. I will have to wait and see how that works, but I can say as a small business owner I would love to have a dozen guys like Don representing my business. Tonight our house is cool and quiet again. Thanks Don! Oh and he gave us a cool flashlight too.

Horace H.

04/04/2015 12:00:00 SA

Called them out because AC stopped working and I suspected the coil had frozen over due to my kids closing the vents in their bedrooms. First they send out a sales guy who tries to sell me a new 3 ton system for TWELVE THOUSAND dollars. Are you freaking kidding me, that was twice as much as the two other highest quotes I had received for replacement!

Technician (I will leave him nameless for now) told me no it wasn't the coil, your system just needs refrigerant. He put FOUR pounds in my system which is practically an entire charge. Then the tech stayed for hours trying to still get it to work, realizing that the coil was in fact frozen over like I explained to him earlier. The coil was not at all dirty because I had just had Sears out to clean it. After defrosting my coil with my hairdryer, the tech still couldn't get the AC working because the compressor kept overheating every ten minutes due to being overcharged, I had never had that issue prior to them coming. The compressor had been working fine. There is a thermal overload protector that shuts down the compressor when it gets too hot. There was so much refrigerant in the system that they literally destroyed my compressor. The tech was outside running a garden hose on it trying to cool it off. He wouldn't admit that he needed to take out some of the refrigerant he had over charged the system with, so guess what? I was secretly supervising what was going on, heard a loud hissing noise from my backyard and smelled a very foul odor. He got very nervous and started acting very strange when I walked over, wh- who's there?! Just me, a lowly homeowner, we lowly homeowners don't know anything about AC systems!

***This guy was actually bleeding off excess refrigerant straight into the atmosphere, instead of into the recovery tank, in direct violation of EPA requirements!***

And yes, he still charged me for all the refrigerant he bled off, $400 of refrigerant at $100 a pound. He claimed that he had gotten the system working again and went home. All night long and the next day, I could only get it to work for five minutes at a time, then the compressor would have to cool for hours then only work again for another five minutes. The membrane in the compressor was destroyed from the excess heat. Goettl destroyed my compressor and refused to fix it for me. The system was too old to be worth the replacement cost of a new compressor so I had to replace the entire AC unit. It cost me $5800, from another company, not $12000. Do not under any circumstances give your business to them!

Colleen P.

1/31/2020

We have used Goettl for years. But 2 1/2 weeks ago, I contacted them late in the evening, about a problem in my kitchen. Within min I got a return call and someone was out first thing in the morning. Ends up a water supply line burst . The problem was fixed quickly, it what followed was not ! We had water damage so ECO DRY came in, another bunch of great guys, and started the drying process. Going without a kitchen was not fun, but GOETTL and all the other guys made it a lot easier with their kindness and caring. Unfortunately, my insurance adjuster, was not sympathetic at all. Now almost a month in, with the help of Jason Harrah, Plumbing Operations Supervisor @ GOETTL , clearing up the disnostic of my issue, my insurance is now covering my claim. I can never thank him enough, it's very rare that you find a caring person that takes time to clarify and explain anything and everything about our plumbing issue. If there was a 10 star rating it would be appropriate!

Joel I.

3/23/2018

I previously said that they lied to me about the cost of financing my ducts. They may have been surprised themselves by the finance company as to the cost of interest. However, they did go to bat for me and got the interest rate lowered sufficiently to actually be lower than their original quote. I received a revised contract from the creditor and am now paying a lower amount due to their efforts after the fact. They showed a real concern for me and I have to thank them for that.

Susan H.

04/01/2015 12:00:00 SA

I am only giving this one star because the technician was friendly. We had an appointment for a timeframe between 3 - 5 p.m. At 4 pm they called to say the technician was on his way. At 6 p.m. I called to find out where he was and was told they never called me. Finally they admitted they did call but must have sent the technician to the wrong house. ok. Technician arrives after 8 p.m. and in the dark tells us our AC unit has a leak and it would take as much as 10 lbs of refrigerant to fill so at least $1000 to fix but could not determine anything until tomorrow since it was dark.
ARE YOU KIDDING ME? Well, they had no problem taking our check for the service fee, $79, after showing up 3 hours late and not doing anything. We called another service who fixed our AC for $200. BUYER BEWARE.

Deborah P.

10/22/2018

Don and Nick arrived this morning to do a quality control review after 2 new AC units were installed Friday. Found a couple of issues and resolved them. I was also having issues with the new thermostats and the app on my phone. Nick persevered and after calling the company was able to get them both running. Very hard working employees, polite and have attention to detail. I would recommend this company to anyone.

Jeanne L.

10/14/2018

Had Goettl come to our home in Mesa for an estimate - paid $79 to do so. (I note someone else recently paid $49.95, so we even got screwed on obtaining a quote! Maybe we got the senior discount!) Quoted us a repair cost of $1300. This was to replace an A/C part that I have since found for about $300, which they can probably purchase for even less. A $1000 labor fee - what crooks!! This is the first and last time we will consider being ripped off by Goettl. It appears from the reviews that they have managed to take advantage of several other people. Wish we would have read the reviews before my husband scheduled an appointment. We did however get a cheap flashlight for our $79 visit!

Mary P.

1/23/2017

The service representative seemed very knowledgeable and concerned on giving a good service and explained things well. My disappointment is that he was not happy in the performance of the amount of heat output and this is a new furnace - a little over a year old. There is only a 0ne year service agreement and if there is a problem when they check the a/c in the summer, and if they have to check where there is a leak, then I would have to pay for the labor which could be very expensive.

Jordan B.

06/01/2016 12:00:00 SA

Raul has come to my house for a tune up the last two years now. He is an outstanding PRO in every facet: quick, clean, easy to communicate with, and very educated on his craft. I will ask for him to come to my house every year and even my hard to please wife gives him two thumbs up! Thanks Goettl

Tara B.

10/08/2018 12:00:00 SA

Goettle AC is my new go to company for repairs and maintenance. My AC was giving me problems on a Sunday and they were out to my house within a couple of hours. My repairman Chris was friendly and knowledgeable. I really appreciate the time he took to explain what was going on with the unit. I also received two free gifts!

Brittany R.

03/03/2015 12:00:00 SA

Goettl has done nothing short of an amazing service for my home. The staff is amazing and the tech that came out was very kind and extremely professional. The tech was also mindful of my LO. I highly recommend the good guys at Goettl for all your air condition services.

Rodney A.

12/03/2018 12:00:00 SA

I have not received the paperwork that the technician said would be emailed to me I need it for my records please

Les G.

7/31/2018

I can't give less then 1 star or I would. Bought a 16 year old home last year, and though I had no problems, I called these rip off artists for service on my AC. Tech came out serviced the unit and told me my fan was running too hot, and I had a leak in my freon. He charged a cray amount to put in the old freon, which he said was being phased out. I complained about the price, and they sent out their closer who told me I would be better off with a new unit, and he would credit me what I had paid. I paid them over $12,000.00, and found out a month that friends who had much larger homes had paid only $7000.00 for new systems. Whatever you do, do not call these crooks.

Tara R.

4/15/2015

It must have been the change of weather in the desert because my AC decided to give out on a Friday afternoon. I didn't want to be without AC for and hour, let alone, an entire weekend! So, I made an urgent call to Goettl Good Guys Air Conditioning. Within a few hours they were at my house and my AC was fixed! Overall, I was very pleased with their excellent customer service, friendly and knowledgable technicians, and timely consideration!!! I highly recommend Goettl Good Guys Air conditioning, they were Good Guys to me! Thanks again!

Brian S.

7/23/2016

Would give zero but not an option - heard the 100 radio commercials for $129 Rejuvenation! So thought I'd try - called June 14th and couldn't get an appointment until July 23rd - set it for 10-2 window - at 1:45pm I called them to just check on status since I had heard nothing - oh, I'm sorry sir your appointment was cancelled because 2 technicians are sick - are you kidding me - give me a break - but we can reschedule you in August if you like - no thanks - they didn't even seem to care or bother to call me - I guess enough low hanging fruit out there they don't care about another sucker who wanted a rejuvenation - I was warned by a construction attorney friend that they are not respected in the trades - you only get one chance to make a first impression and their sorry oh well tells me all I need to know

Michele R.

12/10/2019 12:00:00 SA

I was in great need of an a/c guy and a plumber. I heard about Goettl Air and plumbing on KFI-AM radio quite often. I thought I'll give them a try. They were quick to answer the phone and just as quick to get a truck over the next day! How great is that?! Dave H. came to my door at the specified time. I never ran into a more congeal guy and a knowledgeable guy..ever. He took look at both my bath rooms plumbing and found what I thought was just normal residue in my tank. Normal I found out was iron deposits left in there by whatever means that water contaminates my plumbing. Too long to explain her but it was in the toilet water. He next looked at my air conditioning. Both plumbing and a/c are at least 10yrs old, if not more! Dave helped me understand the age had not been good for the a/c nor the pipes. Actually i've been fortunate in both areas and they are still holding on by a thread! I will be doing more business with Goetell for they seem to be best I've talked with so far. And it's way past time. I feel Goetell is a professional business and so are their employees. Dave was kind, informative and a wonderful rep for Goettel A/c, plumbing. Give them a call, you won't be disappointing in their service.

Laura L.

7/14/2016

STAY AWAY from this company. Spent over $8,000 on AC unit with variable speed fan. 1st installer lied and didn't install variable speed fan. 2nd installer still missed attaching all duct work. Now 4 years later the AC quit working and they want to charge $79 for service fee and not show up for 2 more days. Unit sold with 10 year warranty for all parts and service. RIP OFF, OVER PRICED and NO CUSTOMER SERVICE!

Brenda Y.

9/13/2019

I have had multiple experiences with Sunny Plumber or Goettl (whatever they are calling themselves now). Every experience/job I've had with them had to be redone, many of those jobs three times. The jobs were all done by up to 8 different plumbers. I found the plumbers to be friendly but not efficient at their job. Goettl's focus is on selling, hooking customers, and they are highly lacking in customer service/communication. Each time they came to my property they always had to leave to get a part. Each plumber had a different story/explanation. Every time you call them you are conveniently placed on hold so that you can hear and memorize the Goettl story once again. The managers with Goettl are nothing more than salesmen. They are cordial but do not listen therefore having poor customer connection. They take messages and say they will call back, but four days go by without a call from them. As a repeat customer(only because I was hooked with a part, a brine system, and work they had to redo)I would rate them at zero stars. If you're looking for a plumber or AC team I would not give Goettl the time of day, but run as far as you can from them. I've sense found an amazing plumber who is honest, not selling me things, and does not have to return three times to redo a job. Goettl is a joke and not worth your time. You will not have 100% satisfaction.

Ann P.

07/07/2018 12:00:00 SA

Kurt conducted my semi-annual maintenance service. Was right on time, very professional, needed to replace a part and did a great job with the reason/explanation to someone who has NO clue!! Have been with Goettl for 9 years. Great company and service.

J L.

07/04/2019 12:00:00 SA

Negative five stars. AC compressor went out on the house, which is fine - called and made an appointment for Wednesday, 5/15 and I CALLED THEM to confirm that we were on their books the night before - YES. 11am rolls around when our time slot was between 8-10...guess who isn't on the schedule for the repair calls? We were on Goettl's schedule, but no one scheduled the repair - even AFTER I CONFIRMED THE NIGHT BEFORE. So, my father, who is recovering from a STROKE mind you - still has NO A/C at his place until Goettl can come out the next day. Compressor is fixed, however they do not regulate the air flow - the rooms are now either hot or freezing cold. Call Goettl again - Send out a tech and the duct work they installed when they replaced his unit is collapsing and impeding air flow. Second crew comes out to assess what building materials are needed to repair their screw up. Now, today - we are again scheduled between 8-10 am. Call to confirm THE DAY BEFORE with Goettl that they are set for repairs here between 8-10. At 1030 they still aren't here, I call Goettl and guess what? They have us scheduled for an evening call - even though I confirmed at 7pm the night before that we were scheduled for 8-10. Supposedly the install crew was going to call us right when they were finished with their current call and head over. It's now 12:20, no one has called, and when I call their main number, no one can reach the install crew. Avoid this company like the plague. They lie, can't keep their stories straight, and do crappy work.

E R.

11/19/2019

I called Goettl and asked them to come look at my AC unit as it was completely down. While on the phone they signed me up for their maintenance contract in which they said I was under no obligation and could cancel at any time. They came out fast which was great and the service tech did his thing and soon left. A Goettl salesman showed up to discuss cost of their replacement units. He gave me payment plans for four different units which I found odd vs a total final installation price as I was paying in full with no financing through Goettl. I explained I wanted a final price Quote not a payment plan. It took a bit, but he finally gave me a number on a 3.5 ton unit, however not in writing. This bothered me, It made me feel like I was buying an air conditioning unit from a car salesman. I backed off from any deals we discussed and told the him I was getting a second quote in about 60 minutes in which their salesman then told me they have wiggle room. This was hardly my concern. Incidentally the second contractor came in $2000 cheaper then Geottl. Now the actual problem I have with Goettl is not their price. It's the fact that when I later called to cancel their maintenance contract, their representative told me I have to keep it for one year. They said it was a verbal contract which I informed him never happened. The representative told me they record their calls. I said fine, provide me with a copy of that conversation and I will gladly pay. The representative refused to do so, stating they don't share those. During this conversation he made several attempts to talk me into having their techs come out to service my unit. I refused his persistent offering several times to the point of getting angry telling him I do not want them to touch this unit period EVER! I added I will even pay their year contract and they do not have to do a thing. (This will serve me as a lesson and a reminder never to do business with them in the future again over a 14.95 mo bill). If their billing goes beyond that year, I have a real recording of our conversation and Goettl can listen to it in a court of law. Your word is what defines you in life.

Susan G.

1/16/2016

I would never recommend Goettl to anyone, except maybe my worst enemy. The sales guy was great: very cheerful, comedic, and laid back. Well, here's what happened:
9/26/15: your service rep lied when he said that, with my father's Air Force service, I would receive a military discount by financing through you, plus, instead of paying 9.9% interest I would only pay 6.9%
10/26: Upon receiving the first bill from Greensky, 9.9% was the interest rate listed. When I called Greensky to mention the error, I was told that in order to receive the discounted rate, either myself or my spouse would have to be the military member
10/31: made first attempt to speak with a Goettl rep about the military discount lie; received no return phone call
11/7: made second attempt to speak with a Goettl rep; received no return phone call!
11/13: made third attempt to speak with a Goettl rep. The young kid on the other end had the audacity to tell me that if I had only called sooner I would have been able to speak with someone. He assured me that he would place an urgent message for a rep to call me but then proceeded to explain that I shouldn't be hopeful because that weekend was the rep's birthday after all.
11/17: finally received a call from Greg (?) who asked if anyone had followed up with me. When I gave my negative response, he replied that either he or Dale (?) would call me back.
11/24: still NO RETURN PHONE CALL!
I can't remember when someone finally called me but the end result is that Goettl offered me a 5.9% rate BUT that meant closing the old account, opening up a new one, and of course having to pay a higher monthly bill because the terms went from 10 yrs to 6 yrs.
As if this crap wasn't enough, when it came time to run our heater, there was NO HOT AIR!! Turns out the two idiots who installed our unit didn't bother to hook up the heating elements.
As for their financing company, Greensky, STAY AWAY FROM THEM. When I attempted to register my newest account and sign up for auto-bill pay, I recd an invalid e-mail address msg. After calling Greensky and talking to their idiot, turns out that although I had closed the first account, Greensky did NOT deactivate it, which prevented me from using the same e-mail acct for the new one. When I called Greensky, the automatic telephonic system said my NEW account had a zero balance (when it's 20 grand +) and that it wasn't an active acct. Plus, when I tried to register using the new acct, their system was trying to access my OLD acct. After that B.S. was finally fixed, I discovered that Greensky does NOT have a go green option so I can expect to receive an archaic paper bill every month for the next 6 yrs. What a joke! Stay away from GOETTL and GREENSKY.

Carlos V.

9/13/2018

A true an unfortunate rip off. The tech came out to view my unit for cooling problems. He knew exactly what was wrong. He made one repair and quoted $300 for the repair. Then stated another repair was needed for another $300. This kept going on until we reached $1800.00; The tech offered to go into my attic and then do a free inspection. When he came out, he claimed the unit was rusted and needed replaced. He wanted and pressured to call his manager so he could come out for a replacement estimate. I paid the tech and asked him to leave. Avoid.

Donald W.

01/07/2017 12:00:00 SA

We are replacing two systems and called to get a quote based off of their commercials and advertising to be a family business. The sales person came out and seemed very knowledgeable, however, the quote was at full list price and then proceeded to get his manager on the phone and said if we could install the next day he could give us a better price. We explained we would not be making that fast of a decision. He then said they would call the manufacturer on Monday or Tuesday and would have a revised quote to us on Tuesday if they could do better on the price. It has been a week and no return phone call. If they are this unresponsive in selling you a system I can only imagine what their service would be like. Needless to say we bought our two systems somewhere else.

Doug B.

3/23/2011

Greg was great. He diagnosed the problem quickly and kept us informed along the way during both diagnosis and repair. I was happy with the experience, and not just because it didn't cost me an arm and a leg for the repair.

Nichole O.

8/18/2018

I wish there was zero stars to give them. This company is ridiculous and I have had nothing but problems from the first day they came out. Their technicians are super condescending and talk to you as if you're a child and a complete idiot. I had their membership, (2 tuneups a year) which is way over priced... However, I just replaced my unit and do not need the service for the fall. They would not allow me to gift the service to someone else and tried to justify their membership savings as the reason my $300 didn't go to waste. Even though I only received ONE service! They are a terrible company! Period! Also quoted $12,000 for a new unit! Ha!!! And their plumbing partner (the sunny plumber) is just as terrible. Quoted me $3,000 for a new water heater. Go with Delta Air for your AC needs!!!! Goettl and The Sunny Plumber are just here to scam you out of your money with their overpriced equipment. Oh and their free high end flashlight is garbage.

T M.

4/21/2019

Horrible. Nice enough people in person, but I think it's just to sell you. Goettl rebrands Goodman, it's not their own as the commercials make you think. And if you do research, Goodman is on the cheaper end of the spectrum while Trane is on the high end. I got a top of the line Trane for THOUSANDS less than what Goettl quoted me in a Goodman. Almost 20K for a unit you can buy online for about 4K. Plus, the tech broke a light fixture getting into the attic, said no problem, we'll get it taken care of. After several emails and phone calls, he never responded. I had to escalate and make a ton of noise before manaement would send me a check, which they did after a few weeks. So back to the nice in person comment. At the end of the day, they just seem shady and make you feel like taking a shower. I guess a $5 light fixture is not enough PR to try to keep a prospect happy. That's really the only reason i started shopping around because they didn't respond to that issue, good thing. I found a great, reputable company, have my new unit, and it's awesome!!

Don V.

05/12/2019 12:00:00 SA

This Rejuvenation is a SCAM!! Like everyone else I heard their ads and thought okay my AC is 4 yrs old now so lets get it checked out and cleaned. Please note that our house here in AZ has been our vacation home for the past 4 years and we have never used the system full time. The tech showed up and even commented on how new our whole system still looked. Then 30 mins later he said that the capacitor is bad. I asked how that could be since the unit has been running just fine. He showed me his phone with some readouts on our system of tests he took. Stupid me I said okay replace it. Then he went up into the attic to check out the unit up there and within 5 mins our condenser started this loud humming noise and I mean loud. He made no attempt to shut the system down. then 5 mins later the condenser stops working and smells like it burned up. After another 30 mins of him checking things he said the compressor was now bad also. Again please note that our unit was working just fine and was cold before he showed up. So he said sorry it would be $3k to fix it. I was extremely upset but what could I do we need the AC. Then even after a day of waiting to get it fixed they come out and fix the unit and leave. I was not home at the time, my wife was but when I got home I went outside to look at the condenser and hear a loud humming. The fan on top humming loud and seemed stuck. It was so hot it burned the sticker off the side and the whole top cage was to hot for me to touch. I call again and they come out and say OOps sorry wired it wrong. I talk to a manager and he said sorry mistakes happen. I was forced to buy their higher priced warranty just incase things they installed go out again. All I can say is SCAM SCAM SCAM!!!!! I will be contacting the BBB to file a complaint.

Tom C.

6/18/2011

Pros: I was treated respectfully and professionally by the employees.

Cons: I was overcharged $300 on the first work I had done with them. They replaced a fan motor motor (with the cheapest variety they could find) and the fan. It worked...until the A/C unit broke down 3 days later due to something the technician didn't catch. He was quoting me $143 for work I was able later to get done for $80.

The company also mistakenly cancelled my appointment with some confusion between the office/sales and the technicians. I had to call them to get them to look at it again.

Again, the personnel seemed fine, with the technician even seeing if he could get it done for less than the $143. He called the office, they said no, so I sent them packing.

Phyllis B.

9/13/2014

After several visits with the good guys, I decided they really aren't so good after all. Years ago and under different ownership, they helped us out and gave us good service. On that basis, I called them 3 months ago to look at my aging air conditioner in my home. They fixed it and charged me $1672.00. When they came back as part of the service plan, I was informed that I needed a new air conditioner and that I needed to decide within 2 days if I wanted to get any credit for my repairs (the previous technician told me I was eligible for a credit for my repairs which were warranted for 2 years ). Then he takes out some price sheets with the highest prices I have ever seen. Some units were as high as $18000+
I requested time for consideration and got some other quotes. Same SEER were half the price at Parker and Sons. All I can say is BUYER BEWARE!!! Nice guys are being required to do some not nice things.

Nicolas W.

7/20/2015

We had a strange problem where water was leaking out the side of our house every time we ran the AC. We didn't think anything of it until the stucco started crumbling and changing color. Red Flag. Called 4 HVAC companies that can be found on Yelp easily. All 4 of them told us that nothing can be done in order to have this old A/C fixed. Then, I found Goettl Good Guys. They really are some good guys. The person on the phone told us that they will send a technician in order to evaluate the situation and see if anything can be done.
The next morning Frank came to our house and, after about 10 minutes, he gave us a good news: the AC can be fixed.
He worked on it about one hour and a half, and, after he finished his work, our old AC was running like it used to: no leaking out the side of my house.
We are extremely happy with the service we received Goettl Good Guys are top notch! We highly recommend that you check them out for your HVAC needs.

Jennifer L.

3/23/2018

I signed up for the yearly service plan. First year was great, second year was horrible. They never showed up for appointments and when I tried calling they put me on hold for 22 minutes. I finally spoke to a manager that was absolutely no help. I don't know what staff they changed in the last year but they need to straighten this out.

Kim Schaper S.

07/03/2016 12:00:00 SA

At this point I will only give them 2 stars. First of all appointments unless it is a emergency are three weeks out, but more less a month. After taking a day off work for this service, they called the morning of the appointment to reschedule. We have to wait another 8 days.

Shar G.

8/27/2014

Good guys PFFFT. We paid over 13 per month for biannual maintenance. Unit was purchased from them almost 11 years ago. Guy came out Saturday.for regular maintenence visit, and specifically said everything was great. So last night unit quit cooling.

Guy comes out today, charges husband 500, and convinces him he was giving him deal on coolant. Also told husband needed new unit!

OMG, they maintained it, has long warranty on Amana site, and we paid plenty of extra charges, has capacitors replaced once etc.

IMHO they should have fixed whatever was REALLY wrong for nothing, because we TRUSTED them to maintain the unit and tell us when things were wrong.

I HATE Goettll. I figure guy who was there Saturday probably did bad thing, and guy today saw my husband was patsy and charged him 500 for bogus repairs!

New unit NOT gonna be Goettll, ever.

Paula P.

07/01/2017 12:00:00 SA

I had some issues with Goettl, but I'm giving them 5 stars because of how they resolved those problems. Completely satisfied with how they handled my concerns.

Devin B.

07/01/2015 12:00:00 SA

I was visiting my dad in Tempe when his AC went out. I'm definitely not accustom to the Arizona heat so that to me was my worst nightmare. He had heard about Goettl Good Guys from his brother and made the call. They were not only understanding of our needs but were some of the nicest guys I met on my trip. He came out, gave us a reasonable quote, and got down to business. I was so impressed I wish they had a shop in California. I got to enjoy my time with my dad instead of thinking about how hot it was. I appreciate it guys!

Katherine G.

8/14/2014

Goettl goes above and beyond for their customers and that's why they deserve a 5 star rating. They show up on time, they have great technicians that tell you how it really is rather than trying to upsell you. They fixed my AC and for a reasonable price. Highly recommend!

Lorman W.

06/11/2018 12:00:00 SA

Called Goettl to get a quote for ac service and possible new system. Waited on hold for several minutes then the nice young lady told me that she was just a receptionist and would have to have someone call me back (more waiting) guess I'll try someone else.

Lyndsay S.

4/15/2015

we have used goettl good guys twice this year. The first time was with our own home and this last time with our rental property. We had the unfortunate luck of both systems going out on the weekend. The first time the temperature was only in the 80's but this last time it was well into the 90's and our tenants were irate. We called goettl and explained this was for our rental property and our tenants wanted it fixed as soon as possible. The woman who handles scheduling was really good about coordinating an appointment with my tenants. They had someone at the property within 24 hours to figure out what was causing the unit to fail. It turned out the run capacitor needed to be replaced and was causing all the issues. They had it fixed that day and I was able to pay the bill over the phone which saved me a trip. I hope I never have another AC issue but if we do we will be calling goettl.

Juliana F.

6/18/2019

In May we called Goettl to service our air conditioner, nothing wrong with it just a tune up, getting ready for the hot weather. They set up a date, June 19th, all is good. A couple of weeks later they called and said they had a cancellation and they could come out that very day ( I believe it was a Saturday or Sunday) we already had plans for the day so declined to have them come out that day and said we would stick to the original day ( June 19th). We arranged our schedule so we could be home on the 19th. Today is the 18th, they just called, ( it is 7:30 pm) and said their technician called in sick and they would have to reschedule our appointment for sometime in September. First of all we called in plenty of time so we would be assured our air conditioner was in working order BEFORE the the hot weather hit. Frustrating to make this appointment so far ahead of time, rearrange our schedule just to be told a technician was not available and no one could come out in until September. Seems to me that Goettl has done such a good con..opps I mean advertising job and reeled everyone in with their folksy down to earth radio ads that they have gotten too big and they don't care if a few customers fall by he wayside. I have heard the owner say on radio ads that thanks to their customers they had to buy so many more trucks, maybe they should hire a few more techs to go along with those trucks. Obviously when the owner was holding that flash light for his Dad they didn't discuss customer satisfaction.

Kelly B.

07/01/2019 12:00:00 SA

My In-laws bought a unit from Goettl 6 years ago so unit not that old they are 92 and 84 years old, I know it is hot this time of year but their air went out so they called to have someone come look at it and fix it they were told that they could make it out on the 21st of this month really I don't think that they would make it until then they are at my house now. I called and was on the phone with them to try to get someone out tomorrow and the soonest they said was the 18th I said really if they stayed at their house they would be dead by than. I would never buy a goettl or would have another family member buy one either what happened to customer service I don't think there is any. So they are having to call another company to come fix it and pay more money Goettl should cover the bill due to not being able to fix their own unit. they are not even getting one star from me but I have to click on something.

Bob J.

05/05/2018 12:00:00 SA

Over charged me to repair my AC. Never using again. I heard the ads and thought it would be a good company but I was wrong. I will be using Parker & Sons from now on.

Robert S.

10/06/2015 12:00:00 SA

Goettl came through and sent out Tano to clean our duct work. He spent several hours and did a great job. It's good to see the Goettl company hiring such honest and professional repair people such as Monty and Tano. And thank you Johnny for following through. I'm breathing better already. No more fear every time a dust storm approaches or just turning on the system. Fresh air. AHHHH.....(now it's back to cleaning and vacuuming this place.)

Lori A.

4/27/2018

Our A/C has been under warranty for the past two years and serviced by Sonoran Air. They have been out several times without fixing the problem but since they were covered under the warranty, we had to use them. This time around, we called Goettl (the advertising got to us). The tech was here for 5 1/2 hours working on our unit. He kept us updated along the way and was very professional. I do agree however, that they're overpriced. Unfortunately, I didn't do my homework ahead of time or I would have discovered that they're not accredited with the BBB. We will likely look elsewhere next time around. For some reason, my location is posted from San Francisco, CA. This review is actually for Goettl A/C in AZ.

Sopii Y.

12/28/2017

Brandon was professional, courteous, and helpful. He took detailed pictures of my units and explained to me any potential issues. Goettl does offer quality, although a little pricey services.

Steve R.

12/25/2017

It's been a long and Winding Road. But I'm glad I chose ghetto they stand behind their work and in the end we were very happy that we went with them.

Kevin S.

8/16/2017

The Goettl team called me a few times (leaving messages on both occasions) to remind of the appointment I had set-up months before to have our unit serviced. Kenneth was very polite, walked me through the process and did a quick recap. He even wore the little booties, haha. Overall, great experience, I highly recommend Goettl and l look forward to our fall check-up

Chris W.

7/16/2016

I use yelp all the time, always reading others' comments. This is the first time ever I've felt compelled to write a review on a company. They are the worst company ever. NEVER show up on time (4 times and counting), if at all. Our AC worked fine until they came out a few months ago and now our AC can't keep up with the heat. Coincidence? Maybe. Still, they were supposed to come during the day(hottest point of the day) to see what's up, and they don't show. We stupidly bought a maintenance plan for a full year. I strongly urge you to find another AC company. I don't have any other recommendations, other than avoid them at all costs. And when their commercial of lies comes on, turn off the radio.

Patrick C.

08/03/2019 12:00:00 SA

I spent over $1,500 for a capacitor and a defrost board because my ac ( 6 year old unit) wasn't cooling( they claimed that was the problem). That fixed the problem for a few months but now having the same problem. They talked me into buying their maintenance plan. I had them come to look at my water heater (6 year old water heater) because i wasn't getting hot water (that was before my ac went out again) . They wanted to charge me for a new water heater and since it was connected to a solar system they wanted to charge me to remove the solar panel. There were 2 techs that came. They tried selling me a water softener because they were trying to convince me that it was the calcification deposits which was causing my water heater to fail! The next day I had another company check out my water heater and all it needed was the cold/hot water valve adjusted on the water heater and now I have hot water( the other company charged me $80 to adjust the valve which was all that was needed)...These guys are scammers. They usr their maintenance plan to sell you things you don't need.. Stay away from Goettl. I should have read reviews before I called them. Im seeing many disappointed people from reading the reviews!

Angelika R.

07/10/2014 12:00:00 SA

My AC went out, called Goettl. The little punk came out, said I need a new system for 5k or repair my old one for 3k. Compressor went out, Freon will cost 1000 dollars!
Gave him his service fee of 79.00 dollars and sent him packing.
Don't call these salesmen. They are not techs!!!

Donna H.

10/28/2017

I would highly recommend this company. Everyone from the scheduling department, to Dale in sales, and to Noah and his crew showed true professionalism. The job was completed timely and every question I had was answered promptly and thoroughly.

Rebecca Y.

07/12/2017 12:00:00 SA

We used Goettl as a second opinion, the first was a business our warranty company made us use and they were horrible!!! Goettl came out and was very professional and knowledgeable and didn't tell us certain things needed to be replaces that weren't actually broken unlike the other air conditioning company! This was a much better experience and would definitely use them again. As for our warranty company we will be canceling them and I will be giving the other company a very bad yelp rating!!!

Karin G.

10/09/2017 12:00:00 SA

The young man who came out this time was wonderful. He was kind, knowledgeable and was the first of 3 technicians who actually had the Goettl flashlight to give me.

esther y.

5/25/2016

These guys are amazing! I was in Phoenix visiting my nana Sharon and this young man named Stephan came to the door. We were apprehensive about purchasing a new AC unit. Stephen made us feel so at ease and assured us that we can not worry about her system breaking down in the summer. He was so polite he explained all the services, he was thorough, and most importantly: respectful to my nana. He wanted the job done perfectly and personally saw to it. I am so impressed with this company! I want to call management and talk to them about this young man. If he isn't fast-tracked to management, he will be soon enough.

Melissa P.

2/23/2019

Over the summer my father was in the hospital with cancer. Our air conditioner went out. It was getting old. Goettl came right out and went on the roof and took photos of the leak and showed it to us. The servicer that came out was wonderful. His name was Patrick. It's a very long story but let's just say he went above and beyond to help us out and we are very grateful for everything he did. After our new unit was installed, a quality control person, Don, came out to check everything and explained everything to us in the most patient and helpful way. He was very sweet and knowledgeable. Now it is February 2019. My father passed away in September. He always changed the filters. Now my brother checks the filters when he comes over but he has been very busy and it was on the to do list. This morning our heat wasn't keeping up and so we called Goettl and a wonderful servicer named Karl came out within a few hours. He changed the filter and the heat started working great right away. Even though that solved the issue, Karl went on the roof and cleaned things and checked everything outside and then came in and took temperature readings and stayed to make sure it was running properly. He took his time to make sure it was all good before he left. He was extremely thorough. He was so kind and helpful and even brought my dog a stuffed Goettl dog toy. Which she LOVES!!! I don't know really what my father's experiences were with Goettl before he went into the hospital but since this summer when my mom and I needed them, they have been nothing but Amazing!

Jim K.

5/31/2016

My AC went out over Memorial weekend. Goettel has been servicing my unit for about 2 1/2 years with no problems. On Saturday they said they couldn't get any one out till Tuesday. Okay, minimal crew, I understood. I called another company, showed up less than an hour later. Within 2 minutes of being in the attic, he called me up to show me the problem. The last guy to service, cleaned the coils. When he was buttoning up he lost a screw on the motor access door and instead of getting another one he taped the door shut. The door activates a micro switch that when open, won't let the unit run. Soon as it got hot in the attic the tape let go. Buhby.

Barbara R.

10/15/2014

I consider myself one of the lucky ones as I've had a good working A/C unit on my home that is more than 30+ years old. In June, my unit stopped blowing cool air and Nate came out for the repair. Very nice guy that explained everything very well. I paid the $1000 to get the unit repaired and signed up for the maintenance. Today, Tony came by to tune up the unit and as expected, told me there are other issues needing repair. Again, Tony explained things very well and I'm considering a new unit. I'm not sure if Goettl prices are worth the value, but based on their service so far, and the fact that my 30+ yr unit is an original Goettl machine, I'm strongly considering them. They're coming back on Tuesday to give me price estimates for the new a/c - my fingers are crossed that they give me a very competitive price so that we can continue to do business together.

Ryan H.

2/20/2017

The technician that came to our house was right on time and extremely courteous, explained the process he was going to do and ensured that I had no questions along the way. He was very friendly and once his inspection was complete he explained what he found and all the possiable courses of action to fix or prevent problems he found. I can't express how friendly he was not just to me but also my wife and son. It's the little things that make a difference between professionalism and just another job. I would highly recommend Goettl to anyone!

Timothy V.

11/07/2016 12:00:00 SA

I really like the service guys their work is very honest professional and transparent. The bummer is they do try to upsell services and I can tell both HVAC and plumbers seem uncomfortable asking or talking to their manager after I say no. The gentleman today that serviced my heater was great solid work super professional and very personable. We had an open discussion about any findings and he even walked out to make the manager call after he and I discussed any changes or up sell I didn't want. Ive been present during the call and overheard the managers try to give the guys options about how to sell me more after I've said no. I can understand the business side of things but I shouldn't feel pressured or have to keep saying no and watch the service guys cringe when they have to rebuttle. Again the guys are great love the work but the pressure sales the managers push can be taxing. Will definitely use Goettl again just for the craftsmanship of the employees.

Candace M.

11/29/2016

I called Goettl for a quote and to have some work done. They were not the cheapest but I didn't want the cheapest I wanted the best. The techs that came out were absolutely amazing, they listened, answered all of my questions and went above and beyond , when I brought up some concerns regarding my current airflow, the tech went in the ducts and fixed the flow guider (I can't remember what he called it) but he did that without adding to my cost and the airflow is now consistent in that room. Now I did have a problem with the scheduling dept. they continued to reschedule me. I filled out the survey they sent me and expressed how upset I was over that. That same day I had someone call me about it and said he would work on the issue. A day later I received a phone call and when I answered and heard the gentleman start speaking I said to myself I know this voice from the radio. Yes it was Mr. Goodrich himself, we spoke about the survey and what I had encountered. He promised me he would definitely work on the issue and then he made sure I was made whole. He told me that he wanted to make sure that I or anyone I referred knows that Goettl not only talks the talk but they walk the walk. I am here to say they do and I will refer everyone I know to use Goettl. They are amazing and just let them know I sent you. First class all the way. Thank you Mr. Goodrich!!

Yury A.

9/23/2017

Jacob the tech was excellent - pleasant, professional and personal. Good job Jacob! This company installed our 2-unit system 9 years ago and we've been using this company since.

Karen A.

9/23/2017

all is well came on time and did the maint and put in two new additions to make it safer for the air conditioner. Would you please send me my invoice.

Michael K.

6/23/2014

Have been rather disappointed with the company until Raul came by to fix my unit. In the hour and a half that he was there, taught me more about A/C units than I have ever learned from all of the others who have came to my house! He was extremely patient with me and all of the questions I had for him! Showed me some ways to keep my A/C unit clean and some of the problems related to the actual cooling of the house!
Still would have bad taste in my mouth if it was not for Raul and his excellent knowledge and expertise!!! Goettl, good employees are hard to come by and Raul with 20 years experience is one of the best. The man deserves a raise or some special accolades for he changed my complete outlook on your company!!!

Thanks again Raul!!! You are one very special Man!!!!!

John C.

6/26/2016

We had contracted with Goettl through the plumbing company. We were skeptical at first but, because we were happy with the plumbing company we plunged in. Our A/C unit was replaced by another company who we were really happy with but, their plumbing service sucked! The first year, a tech came out twice. There were a couple of add ons we agreed to even though we felt they were overpriced. This year, no one called for the maintenance service or to renew our contract. We had other priorities and simply forgot about it. Friday, our A/C quit working. We think it is just out of Freon because it is just not cooling. Everything is working fine.
I called and the customer service clerk acted like I was speaking a foreign language. She did not show we had a contract or ever had a contract. She claimed they had done a maintenance call in April but, that is when the plumbing group had replaced our sewer main. Additionally, I have a serious respiratory disorder and need my A/C to be working. Supposedly, they knew that. She informed me a tech could not come out until 7/1/2016. Unacceptable!!!! I called
Cool Touch; the company who installed the unit and the one I was happy with. A tech will be coming out tomorrow. I guess I should have read the reviews before I left a reputable company for one that is entirely questionable. I won't leave again.

D M.

9/16/2017

Fall check with Justin. He is efficient, knowledgable and a credit to Goettl.

Nicole H.

11/29/2016

I am so glad I hired Goettl to install my new AC unit. They always provide excellent customer service and go above and beyond with everything they do to ensure customer satisfaction. The staff is a pleasure to work with, is professional and dog friendly! Thank you Goettl for everything you do!

Larry B.

8/22/2017

We too had some issues upon installation. However, what we can not complain at all about is the response from the Goettl team. A part was needed and with in 24 hours the technician and the part arrived and installed. The manufacture had to replace a brand new compressor. This was done in two days. In the mean time we were not at any discomfort as the A/C was performing enough to keep us cool. Then the noise began from the outside compressor and was heard through out the house. The Goettl team showed up with a construction team today. The construction team cut a hole in the wall. The Goettl team was their to install soundproofing, and the construction team put back the wall and painted. We can no longer hear any part of the unit outside, coming into out home. It is silent. The wall looks as if nothing ever happened. All is well with Goettl.

Dustin T.

6/27/2014

Goettl showed me how HONEST they are the past couple days. They have serviced my home the past 4 years with no problems.
I recently had a plumbing issue that would have cost $3,500 to fix. The tech did some research to find out it was a problem that was caused by them when fixing my AC two years ago. He could have came back and said nothing about it in order to charge me. However, he was HONEST and said it was their fault and did all the work at no charge to fix the problem they did by mistake. Thanks Goettl. I'll continue to send my business your way and recommend you to those I know.

Iris C.

8/18/2017

The serviceman who came out was informative and professional. He explained what I should do to keep the unit in good working order and he explained what he would be doing to tune it up. He also tried to save me money. He showed me what to do in regards to cleaning the outside coils and gave me good advice for cleaning indoor coils. Last, but not least, he gave me a cool flashlight!

Kim A.

05/04/2017 12:00:00 SA

John did a review of our A/C units and found the only thing we needed was some coolant in one unit. He was very professional, polite and seemed very knowledgeable.

Kris E.

05/02/2016 12:00:00 SA

Commercials sound great. Can't even tell you whether they live up to their service standards because I couldn't get anyone to show up! Made an appointment and took time off work to be here. They never showed. When it got close to end of appointment window, I called and got an answering service who couldn't find any record and proceeded to ask me 3000 questions as if I had never spoken to anyone before...do you have a home warranty? etc etc. She said someone would call me back. They didn't. I gave them one more shot the following week and left my phone number for someone to call me back to reschedule. They didn't. Don't fall for the friendly Duncan Goodrich ads...your customer service stinks, Duncan. You can keep the flashlight!

Michelle N.

01/03/2014 12:00:00 SA

Is there a negative star review?

Service man came out tried to tell me it was a 3K+ job OR a 3.5K job if I didn't join their good guy Goettl Club REALLY? A club? I told him I wanted to get a second opinion.

Told him no thanks, got the second opinion and it was half of what the service man quoted me. Shady people!

ETA: Thanks Christina for responding two years later much appreciated - However it has now been two years the air conditioner is still working and the company I got it from does a free check three times a year so I am happy! Again, thanks for the response almost 2 years later.

Rick W.

08/06/2019 12:00:00 SA

Well, the Rejuvenation is not so much. The only thing they did was to clean the coils on the outside unit and then try to tell me that the AC unit in my brand new Manufactured Home was at least ten years old. In fact, in the pictures that they emailed to me, the manufacturers label clearly shows that the AC was manufactured in May of 2018. I even ran the serial number with the manufacturer and they verified that the label was correct. On top of that, my AC is working perfectly and I simply wanted to have an annual preventative maintenance done to prevent future problems. Once the technician texted the pictures to the owner of the company, they came back and hit me for almost $1,000.00 of cleaning services. Excuse me, but isn't cleaning part of a Rejuvenation? Of course I refused to sign up for this bait & switch tactic. I am a Director of Service for a Major Company with over 150 locations Nationally. This is very poor business practice. The final straw, they sent me a request for a survey that was supposed to go directly to the owner. I filled it out and got an automatic response that said how sorry they were for their less than Stellar performance and that someone would reach out to me soon. SURPRISE... no one ever did. If Andrew the Technician wasn't such a nice guy, this would have been a one star review. He was on time and he was clean, careful and conscientious. I should have offered him a job!

Travis H.

06/05/2016 12:00:00 SA

I should have listened to the reviews, they cancelled my spot after waiting two weeks and then told me the next spot was three weeks out. Phone staff was always nice. Going somewhere else.

Leon H.

11/09/2017 12:00:00 SA

Installers did a great job . . . complete new HVAC unit on an old building. They had to make-it-work. Took all day. I have had the AC guys out twice and the Plumber twice over the past 2 years - still no flashlight. VERY, VERY expensive. Almost decided to look around but they were here, it was hot and they had the unit installed the next day. NO Complaints , other than price.

Bob R.

6/23/2015

Six years ago, we had a new heat pump installed on our house by Goettll. We chose a Goodman heat pump which came with a 10 year parts and labor warranty. I did research on line and from the information I found, Goodman seemed to produce a quality product.

I have a health condition, MS, which makes me extremely sensitive to heat so having a dependable, functioning heat pump is not a luxury for me, it's a necessity, especially with the extreme heat a Phoenix summer brings. Goettl was aware of my health problem and they always got a technician out to me the same day I reported a problem. Once, when it took a couple of days to get a needed part, they brought out a free standing portable unit which did an adequate job of cooling a couple of rooms.

During the first two years, the heat pump was blowing a lot of capacitors. Living in Phoenix AZ, with the extreme heat we get, it's not unusual for a heat pump to go through more capacitors than it would in other parts of the country but this particular unit seemed to be going through more than was usual. The problem was finally diagnosed as a faulty compressor which was replaced under the warranty.

Two years later, the unit developed a leak in the coil and that had to be replaced, again under the original warranty. Fast forward another two years when the fan had to be replaced, then it needed another compressor.

This year, I had a Goettl technician come out to do a check up on the unit to try to make it through this summer without any problems. It checked out fine. 5 days later the condenser fan motor failed and needed to be replaced, then, 7 days later, the reversal valve failed and had to be replaced.

All in all, in the first 6 years, this unit needed 23 service calls, not counting the routine maintenance calls. The only company that touched this unit since it's installation was Goettl so, I decided to see if I could get in touch with the CEO of Goettl, , Dan Burke. I was put right through to Mr Burke and when I explained the maintenance issues I had had with this unit, he said he would look into it and call me back. Approx 2 hours later, Greg Akers, Goettl's Director of operations called me and asked if he could bring out a Goodman Factory Rep. and a technician to look at the unit. Everybody at Goettl agreed that the unit broke down excessively.

Being somewhat cynical about corporations, I fully expected to hear that all they would do was honor the warranty and repair the machine when needed and, Goettl had always repaired the unit in a timely manner so, while it wasn't the outcome I wanted, it was the outcome I expected.

the following Monday, right on time, Mr. Akers, a Goodman factory Rep, and a Goettl technician arrived at my house, looked at the repair invoices I had, listened to my experience, and frustration with the unit, and went up on the roof to check the unit out.

They came down, and basically surprised the hell out of me by saying that the heat pump I had was a lemon and told me they were going to replace it at no charge.

Three days later, I had a new heat pump on my house.

I don't fault Goodman for this because any company can, and does turn out a lemon once in awhile and when Goodman found out about my issues, they stood behind their product and did, in my opinion, the right thing. I wish I had talked to Mr. Burke earlier.

In my opinion, Mr.Burke, Mr Akers and Goettl have earned their title of Good Guys This is not the Same Goettl that got all the bad press a few years ago. Mr Burke has definitely turned this company around to the point I would recommend them to anybody

Ashley L.

6/20/2017

Even though we did have some issues at the beginning , Goettl came around to reimburse us the money that was spent on the unit due to issues of the work that was done . They took the ownership in the situation and We appreciate them very much for the outcome .

Michael D.

06/08/2017 12:00:00 SA

Really good service from a great tech, Eric. After calling, arrived before appointed time, did everything required, supplied photos of parts of the unit, explained everything and pointed out what a great deal their annual service package is, which we purchased because it saves us money. Best service we have ever had on our Heat Pump. And, we got our flashlight.

Linda V.

06/08/2017 12:00:00 SA

Austin & Marcus came out and did a great presentation.. was very informative with pictures and explanation that helped me to understand what was going on with my old unit and pictures of how the new unit would benefit us and the cooling of our home. They came out on Sat. and our unit was installed on Monday it took them about 6.5 hours to do the install. The guys came out on Thursday to fix the walls around the opening where they removed the old unit and put the new one in. Service was great, prompt and they are coming back out this Saturday to explain to us about the thermometer. Can't say enough on the great experience we had... Would recommend to everyone.

Desert D.

9/16/2014

I have a new born baby and my AC unit stopped working. I called around to different companys to find one that can come fix my AC and Goettl took very great care of me. They worked with my financial struggles and was able to fix my unit the same day. I felt so relieved, I also signed up on their maintenance plan and now I know that I'll get priority service. I want to recomend this company to all of my family and friends. Thank you Goettl Good Guys!!!

Laura S.

12/05/2015 12:00:00 SA

I heard many ads on the radio for Goettle and they seemed to be an honest, trustworthy company. I had a weird smell in my home and Goettle said it was my HVAC and they convinced me to do a treatment that cost $1,800 and ASSURED me it would solve my problems. IT DIDNT so they came back out and said I needed some additional items added to my units and they would give me a 'discount' on them. Another $1000. Problem still there. Now they say I could spend another $2,500 and 'maybe' fix the problem but it could be something else. So now I have a smelly house and a $2800 VISA bill. Upfront I asked for a guarantee on the work and they said they wouldn't put it in writing but assured me they would keep coming back until the problem was fixed. Well yah they come back but want me to buy more stuff. You don't get what you pay for. Not even the advertised flashlight. Will be filing a claim with the contractors bureau when I can find the time.

William S.

10/15/2014

I have lived in the same house for over 10 years but have never been truly comfortable in the summer months. My master bedroom has always been extremely stuffy. After several other companies tried to sell me a new A/C system I had Goettl out for an inspection. While the technician Jason agreed I could stand to replace the system, he felt that doing some minor duct modifications would be sufficient to solve the hot master bed room. We elected to do the suggested work and 4 months later my wife and I can't express how happy we are!!! Jason even stopped by and dropped off a gift basket to show his appreciation for our business. Thanks Goettl!! You guys will be the only one we call from now on!!

Fran G.

08/07/2016 12:00:00 SA

So far I am very happy with my new system. The Goettl service and install were very knowledgeable and professional. I just wish someone would have told me the install would take two days. My old system did not die and I would have been able to better schedule the install had I known. Also, I should have known, but would have appreciated, being told that there would be no a/c during install.

Kristyn M.

1/28/2017

Nathan was very helpful. Problem was an easy fix. Did not try to charge me for anything unneccsarily but did let me know what could lie ahead.

Joel W.

04/04/2016 12:00:00 SA

Be ready to get hustled and scammed. Took advantage of an advertised air conditioning tune-up advertised on the radio and their website. After 2 cancelations, they showed up, looked at my system that has run perfect for the last 2 years and began upselling me immediately. After a 20 minute sales pitch to invest approximately $1,000 in my perfectly running system, they checked the unit in the attic. After 5 minutes, came back and started back on the sales pitch. No tune-up or service was performed, I paid $60 for an inspection at most and a 45 minutes sales pitch. These guys are terrible and are only interested in your money, horrible waste of my time. Do yourself a favor and don't be tricked by their brilliant marketing campaigns talking about how his dad started the company and how he would hold the flashlight for his dad while he worked. Complete scammers, hide your checkbook!

Jim K.

05/07/2015 12:00:00 SA

Jason did a good job explaining why our 10 years parts and labor warranty would not be honored unless we spent money for cleaning or had a new part added onto our existing unit. He stayed late and worked hard to complete as much as he could in one day. He is a good technician and salesman.

Greg B.

07/09/2011 12:00:00 SA

Air Conditioning stopped working overnight. Called in service request and Tim Jackson showed up later that afternoon.

Had the problem dialed in right away, and had the solution, and fix within the hour.

Tim simply addressed the problems I was having and did not try any high pressure sales add-ons.....Thanks Tim, you rock!

Doug W.

08/02/2017 12:00:00 SA

Had difficulty getting the necessary part, but I was kept informed during the process. Installer left outside panel with several screws missing.

AJ Z.

3/27/2017

Update: I was able to come to an agreement after a call back and I will reconsider service. I appreciate the quick reply and taking care of my account. Thank you.

Tommy W.

3/31/2014

Highly unprofessional company. I purchased a water heater from The Sunny Plumber who Goettl purchased. The Sunny people were good - prompt and courteous. Goettl is the exact opposite. I purchased a service package that included maintenance calls...these are UPSELL calls. And that's is when they show up.

I received a four-hour service window for an AC check from 9:00 to 1:00 last Saturday. The technician showed up at 12:59. Their time is more important than mine, I guess. No call earlier in the day to confirm or provide a realistic time frame on arrival, and no apology when they missed their own time window. The tech was told the service window was from 10 to 2, and was still trying to SELL, SELL, SELL me when I am actually trying to leave the house.

I was to have another service call to service the water heater. This was scheduled for 9:00 to 1:00 this Saturday. They called me twice in a row and then leave a message asking to move this one to a later window.

Called Heather back and explained that I was annoyed about how the previous Saturday visit was handled. She thought it was humorous. Stay classy, Goettl.

Alex L.

08/06/2018 12:00:00 SA

This is the WORST AC company in the Valley!!! Don't Believe their Radio Ads on them SERVICING the Customer because they DONT!! I did believe and called them to repair two of my AC on my house that weren't cooling properly. AC is a HUGE issue in AZ and I have 3 kids at home so I don't trust that system to just anyone.. I have a home warranty on my house but NEVER go through the warranty company as they usually employ the least expensive contractors for the work. So I called Goettl to service my AC all out of my Pocket (not involving a warranty company at all) I set up appointment and they asked do you have a home warranty. I said, Yes but I am not going through them and explained above.. They said they CAN NOT service my home because I have a warranty in place... What the heck?? I am am trying to pay them my own mone out of pocket for whatever the bill is to fix the problem.. NOT going through any type of warranty at all but I do have one on the house that came with the purchase of the house I didn't even pay for it!.... I called back and talked with a manager (I believe) and he was RUDE and wouldn't let me talk when I did get a bit upset about the reason WHY a company would be rejecting my business when I wanted them to come out as I believed their radio ads, that the customer service experience is why the owner bought the business. DO NOT GIVE THIS COMPANY YOUR MONEY..... Hope this helps and i'm very sad to write this negative review and is my 1st one of 2018 of only 2nd negative review on Yelp in my life...

Cheryl Z.

7/25/2016

Terrible customer service. I called to see if someone could come out to repair my unit. The phone rep said she would contact dispatch and have someone call me back. Two hours later, I called again. The rep put me on a brief hold to contact dispatch. She came back and said, not until tomorrow. I wasted two hours waiting for a call back when I could have been calling other repair companies. I called a 4 star company instead.

Charles J.

2/21/2017

We recently returned to Goettl Air Conditioning after 7 years. (We previously had unsatisfactory experiences with them). Technician, Mark E., changed our opinion of this company. He was very personable and friendly. He was able to discern what our problem was even though 2 other companies had previously been called. Mark was extremely thorough and exhibited a strong desire to make sure we did not have any future concerns. We will certainly call Mark and Goettl for future air conditioning needs. Thanks to Mark for restoring our faith in Goettl. He is a positive asset to this organization.

Robert G.

02/10/2017 12:00:00 SA

my hats off to goettl for better than 30 yrs. brandon,steve are a++++++++always on time

susan s.

3/21/2016

I am rarely swayed by advertising, but in the case of Goettl Air Conditioning radio spots, I decided to give them a call. My a/c is nine years old and I felt that I might have a leak in my ducts. Brandon came over and tested them and found there were no leaks. He recommended I have my coils and condenser cleaned. The write up was very thorough, explaining the necessity. I agreed and was prepared to set up an appointment. Luckily Tano came the same day. Just as the ads said, perfection is their game. Tano spent the rest of the day cleaning my ducts, condenser and coils. He would take pictures of before and after. I was amazed at the difference. When he turned on my a/c i was amazed at the air flow. What a difference. This is the first a/c company to make my a/c work as it should. I recommend Goettl. It is obvious to me that Brandon and Tano care about quality and take pride in their work. I'm confident the other employees are the same. Oh yeah, and I received the flashlight!!

Marc D.

5/20/2016

Very disappointed i listen to 550 am everyday and the commercials for Geottl sound great. So i made sn appointment moved my schedule around and the night before the were scheduled to come they called and said they cant make the appointment to busy. Not impressed. I had my service today they did a great job. Excellent service teq Hans is an asset to the company and he should be given a raise. Being an employer in the Valley it is extremely hard to find such quality employees. You are lucky to have him. This went from a one star to a 5 star becouse of tbe service.

R A.

8/28/2017

DO NOT CALL THIS COMPANY! This is the worse company I have ever dealt with. We called them because the air conditioner was not cooling and because of their advertisement on the John Jay & Rich show, but it was a huge mistake. They make many, many claims of their ethical business and to do a complete check of your unit and that is totally false. The first tech (this guy took a lot of smoke breaks and failed to put booties to enter the house - we told him to put some on) they sent checked the outside supposedly fixed it that cost $955. Two days later it stopped working and called them back. The next tech comes and says it was something else and that cost $399. Two days later it stopped working again called to complain and they told me they were going to send their best tech, he checks it and says it is going to be another $200 to fix it! He was a chatty guy and stated that he had only been working for the company 3 month! He also stated that it sounded like my husband knew a lot of about air conditioning so why wasn't he fixing it! And this was their best tech! I told him not to repair it; he left a mess, didn't put botties on and flirted the whole time he was at the house. We had to pay for a night for a hotel because the house was over 100 degrees. We called someone else to come and check it the next day. He was there is a couple of hours and he stated that the tech that was there had intentionally grounded the control broad and what that tech had stated was broken was not the problem. He repaired the air conditioner and he charged me $185. We spoke to the Goettle service manager who apologized and promised to give us a full refund except for $175. That was over 10 days ago and I am still waiting for the refund. We called to check about the refund but were told again it would take 7-10 days. Well still waiting! And the air conditioner has been working well since the repair not done by Goettl was done. I plan to file a complaint with the BBB and on the John Jay & Rich Facebook. So at the end of it all I paid Goettl $675 for absolutely NOTHING!!

Celeste H.

06/05/2013 12:00:00 SA

Called to have Goettl give me a quote on some ducting repairs that I need, they wanted to charge me $80 to come out and evaluate my situation and give me a quote for the work.

So, I have to pay them to give them a chance to win my business?

Cant speak to the quality of their work, just their business practice and for this I will not use them now or in the future.

Vincent P.

02/06/2010 12:00:00 SA

My Father lives in Sun City and luckily I was visiting him when the Goettl Salesman came by. They tried to sell him an air conditioning system for $20,000 but I examined the packages carefully and we got a decent system for $6,500. About three weeks ago I swung by my Dad's house and noticed someone working on the plumbing. I asked my Dad what was going on and he said with pain in his voice I just payed $2,300 to have my plumbing fixed. After the plumber left I asked my Dad how many hours had the repairman been there. He told me three hours and I could tell he was deeply ashamed for paying $767 / per hour to Goettl's plumbing division ARS Rooter. My Dad passed away 1 week later so I called them and asked if they could change the charge to 3 hours of work. They became abusive on the phone and said once a Senior Citizen makes a bad decision they don't refund the money.
This is a completely evil company and if your Senior parents are talking with them you should tell them that they are criminal con men who prey on the elderly.

Michael H.

12/19/2018

Like so many others before me, it's the same old story. In a big hurry to come out and put in NEW UNITS and grab my money, but when it's time to stand behind their work...forget about it. I have been dealing with Goettl FOR OVER FIVE MONTHS trying to get resolution on the HORRIFIC JOB they did installing units on my roof. Because of their ineptitude the drainage was not installed properly resulting in damage to my roof, my A/C units, and the exterior of my building. They keep saying their working on it, but they not only drag their feet, but they make appointments with me and don't even have the courtesy to show up or call! The excuse today (Mind you after 5 months of trying to resolve) is that they are ordering parts. Seriously? I am so fed up that I am going to take this up with the Attorney General's office, the BBB, and the Arizona Registrar of Contractors (Lic# 282081 just in case you need it too!). There must be some way to hold companies like this accountable for their actions...and I'm doing the best that I can. I would look to other companies to perform AC installation or repair if I were you! BEWARE!

Stephanie M.

7/19/2013

My AC went out in the heat of June, and Goettl Good Guys came to my rescue. I received a quote from another company first which was pretty outrageous (although my repair was pretty extensive, needed new ducts and more.) Cody was at my house within 30 minutes of my call. He walked me through the original quote and told me what had to be done immediately and what could wait. I cannot say enough good things about Cody. He was honest, hardworking (he went up in my attic twice in 118 degree weather!) and easy on the eyes :)

The order and repairs were done first thing the next day. The technicians were efficient and completed the job in a timely manner. I had to leave them alone at my house and I felt very secure. It was such a relief to come home that night to a cold house. Cody came over afterwards to teach me how to use the new thermostat and check that the system was performing as it should. Great customer service.

My house feels like new! Thank you Cody, Rafael, and Raul! My heroes

P.S. If you google Goettl you may see some bad press, but this is the Goettl Good Guys, I was reassured that they have gotten rid of the trouble makers

Teresa S.

5/16/2012

Goettl may have been good many years ago when they were family owned.
However, they have since sold out and gone corporate. They kept the name but, they are part of a larger, more evil greedy company.
I had used them for several years to do tune ups on my older unit. Finally i bought a new one from them. Over $5,000.00 for the top of the line AC Unit,
Well the very next year it was not working in the beginning of summer. Even though under warranty, well not to remove Freon. They charged Over $500.00 to remove the freon and wanted to be paid up front for it as well.
Charged me for the service,plus a service call. Total at the end over $1,000.00. This is on a new AC Unit that they installed and charged me far too much for to begin with. Some of their employees are decent, but most are just out to make money for themselves, since the company gives them bonuses for up selling.
All these bad reviews are for a reason. STAY AWAY

Rylee S.

08/12/2011 12:00:00 SA

I used these guys because the previous owner had purchased our A/C unit through them. What a waste of time and money. Despite multiple visits and multiple service men looking at the unit and charging me for work that produced zero results we were still sitting in a hot, humid house with an A/C that wasn't cooling. I ended up calling SRP and they referred me to Absolute Zero. A company that was on time and actually did work that produced results. Goettl did a crappy job and I will never use them again.

Jennifer F.

08/01/2014 12:00:00 SA

I bought a new unit from Goettl back in 2012. In the summer of 2013 I had issue with the unit - Called for repairs. The tech came out, couldn't find the issue but suspected there was s small leak somewhere in the line. He filled the unit back up with Freon and finished. It worked fine - until July 2014. The line leading to the compressor froze. I called for service, angry and feeling duped having paid over $9,000 for the unit and work in 2012.

The technician, Aaron came out the next day. When I described what was happening, he suspected a leak in the line leading to the compressor. He was able to locate it quickly - a bad weld in the joint of the line. He demonstrated the find and worked quickly to repair it. He apologized that we had so many problems but assured me we purchased a quality product and the company would stand behind it. He waived the service fees and left.

I have to say - I was really angry when this happened however, the customer service impressed me. I am feeling better about the unit and about the company behind it.

Jeff B.

5/24/2012

Nice enough staff, however way over priced. I needed a fan motor replaced in one of my AC units. With today's technology, it's not hard to pull the model number off of parts to see the actual costs. I'm all for companies making a buck, but make it fair. Burned once, never again.

Travis B.

2/13/2010

we received a flyer in the mail for a new a/c unit with numerous refunds so i went against my better judgement and called them (i would normally never respond to a junk mail letter, but out a/c is over 30 yrs old so i thought what would be the harm).
the telephone operator was an expected overly friendly young man in tempe and he scheduled an appt that was convenient for us. the two salesmen showed up and were very down to earth, friendly, and not overly pushy. regular guys doing their job in my opinion.

lots of options but after we listened to the whole spiel, the bomb was dropped at 12k for a new unit. with all the rebates (plus sales tax), the total came to just under 10k. for a similar but cheaper unit, 8k. our condo is only 900sq ft, so i found it hard to believe we couldn't get anything cheaper, but by now we had determined we weren't going to buy one.

as with any salesman, they had to try. i'm not sure why they do this, but they kept pushing signing a 0% interest bank loan to pay for the unit. it was odd....to me anyway. it was getting late and when we found out we could sign and just cancel the next day, we signed. plus it was getting over an hour into this appt and we were tired and hungry and just wanted to spend the remainnig time after work relaxing.

in all, i wasn't disappointed or satisfied. they were salespeople and doing what they are hired to do. i'm automatically defensive when someone is trying to sell me something...i always feel like i'm getting scammed. i can't really comment on the product because we decided against it, mostly because our old one still works and 10k can be spent in so many other places than an a/c....for now anyway!

Nancy S.

6/25/2011

Do not recommend!!! Service call turned into a service contract sales call that we paid for!!! Technician did nothing but hard sell. Will never use this company. I use Flores A/C and was very happy with the work.

Diane B.

3/21/2015

I am writing this about the negative service I had with an air conditioning company called Goettl good guys! They are anything but good guys. One of my air-conditioners went out last Sunday and it was repaired and broke again on Monday. The cost for that repair was $550. The same service man came out on Friday and told me that A $1500 repair would be necessary this time this time. At this point I was quite suspicious of Jeremy the service technician because it just didn't quite add up. My units are not that old. I decided to get a second opinion from AC by J. The gentleman that came out reset my circuit breaker checked the complete unit out and said it was in perfect working order. I understand that there are air conditioning companies in the valley where the servicepeople work on commission by making a sale of and expensive repair. Since my husband and I know nothing about air conditioning repair people like us are at their mercy. Please beware and only use AC service companies that pay their service technicians hourly and pay them well. We are very unhappy with Goettl and would never never never advise using them!!! Diane

Tad E.

09/09/2016 12:00:00 SA

The sales team that visited my home was great. They were courteous, knowledgeable, and thorough.

Andy M.

09/07/2016 12:00:00 SA

Was able to get an appointment for the following day. My tech was great explained to him my issues and he got to work quickly on fixing my problem. Offered me a few options and what the cost would be for each one. Would call them again if needed.

Tyler L.

07/06/2017 12:00:00 SA

we installed on of these goettl units. we needed parts, they stop building that unit so no parts available .......................................... buy a new a/c unit!!! great

Christina C.

8/27/2016

George was so nice to have come by and fix our AC at the end of his shift on the evening of Saturday, August 13. I give George 10 stars. Once he heard that I was pregnant and in a hot house he came out and had the AC fixed in 30 minutes. He even had kind words and advice about having a baby/children.
On the other hand the Goettl product I am not very impressed with. I purchased this unit 6 years ago because Goettl is known to be top of the line. Last year (when the AC was only 5 years old) the motor died and had to be replaced. This May 2016 I had my AC serviced before the heat arrived and they replaced the capacitor/run. Well, 2 months later on August 13 the same part died and left us in a hot house with guests from out of town-majority young children and I'm pregnant. I called Goettl and they were not going to send anyone out for 3 days because I had not renewed my 'club membership' for $165.00 which I was not aware of because the service guy in May never verbalized a thing about this. Besides, I spent $8000 on this unit and in my opinion someone should come out ASAP to service it and it shouldn't take 3 days to have it fixed especially since it took only 30 minutes to fix this faulty part. We live in very hot temperatures in AZ and this is unacceptable. I will NEVER purchase another Goettl product. My previous AC which was 20 years old was more efficient than this 6 year old Goettl unit.

stuart e.

04/12/2011 12:00:00 SA

The short version. Do not use this company.

The rest of the story
I was having problems with my Goettl heat pump not providing the required heat during a recent cold snap. I contacted Goettl (who was the manufacturer of the unit) thinking that they might have some insight as to what was wrong and they told me that I could have a technician come to my home to do an evaluation for $79. I chose not to because I had a local HVAC company(Discount Air Care) I had worked with on an earlier project that I was confident in. Shortly after I spoke with Goettl, they called me back and offered to have a technician come to my home at no charge. I agreed since a second opinion is always a good idea.

The Goettl technician (Aaron) arrived and did his work. His conclusion was, my unit was significantly overcharged with freon, there was a leak in the system and I needed to replace the unit with a cost of $6500-$10,000. When I started to ask some questions, such as if my unit had a leak in the Freon system, how could it be overcharged with Freon? No response. Or where is the leak? He pointed to a coil and said it was there and I should be able to see it. I could not see any evidence of a leak. Nothing was making sense to me and Aaron was becoming somewhat irritated that I was asking questions. I asked him for a written report on what he found.

As he was about to prepare the report, I noticed that he had not put the side panels back on the heat pump so I asked him if he was going to reassemble the unit. His response.....That I should do it as it myself. Then I noticed that he had not reconnected the electrical. So I asked him to please do that as it is 220volts and I was not sure how to do it and 220v can be deadly if I erred.
He is clearly agitated now and tells me that all I wanted was a FREE inspection. Needless to say, my response was rather pointed, as I did not ask Goettl to come to my home for a free inspection, they offered.
He did reassemble the unit and he did reconnect the electrical. However he left without leaving the promised report.

Interesting side note. I had Discount Air Care of Fountain Hills come out to give me a quote on a new unit. He checked the Freon and it was exactly where it should be. No evidence of a leak,. and he quoted me $4800 for a new unit from American Standard, the parent company of Trane..

Buyer Beware of Goettl

Jesus A.

6/22/2017

I purchased a new AC unit from them and they are quick to take your money but this thing has been nothing but problems it just seems like every summer something is wrong with it in 2015 the compressor went out and one of the managers Greg Ochoa said that the next time something happens to it he was going to have a GOODMAN tech along with a GOETTL tech come out to troubleshoot it. Well my AC went out 2 days ago and every time I call they say someone will call you in an hour well I called twice yesterday same result no one called. I get a call this morning basically asking again what's wrong with the AC and she said when managers show up she was going to have someone call in an hour or so. Well I called again and said they were ready they were just waiting on GOODMAN to coordinate with them so they can come out and an hour later they call my wife instead of me and say they can't be out for another 5 Days HORRIBLE customer service but I guess since it's a warranty call maybe we get put at the bottom of the list since they can't make money off that anymore once my warranty is over get this thing replaced again hopefully I can find someone that puts the customer FIRST.

Stu B.

8/23/2016

Isaac was my Service Tech. Very professional, thorough and personable. Great representative for the company. Thanks!

Lisa C.

12/21/2015

Someone from customer service called me back after I had issues with the cost of my initial service.

Pat J.

06/11/2015 12:00:00 SA

Scot came to perform the Summer service inspection on our two AC Units. He was very courteous, professional, and thorough. We give him an A+ rating!

John O.

6/29/2016

I bought a new home in September the home was built in 1999 the AC was original it went out on Sunday I have a home warranty they came out and said it would take 8 days to fix it I had Goettl come out on Tuesday to install a new system they worked over 10 hours to make sure we had cooling before they left my home. it was over 97 degrees in the home all day when they left it was a nice cool 78 degrees thank you Goettl.

Beth K.

8/27/2018

I had been hearing the Goettl commercials for so long, that marketing really had me believing they were the best. When our A/C stopped blowing air and I couldn't find the paperwork or even remember the name of the company who installed it 7 years ago, I called Goettl. Thinking that we'd at least be dealing with someone who was thorough and honest. The appointment was very easy to make even, though the soonest appointment wasn't until the next day, and the technician even showed up early (after confirming we were available for an earlier appointment), but it all went downhill from there. He told us our blower motor was shot and that it was unlikely we still had a warranty on the unit. First he claimed that he couldn't check for the warranty (after 5pm on a Friday night), and then he came back saying that he was actually able to check it but it was no longer active. He quoted us $3k to replace the motor, or $1.8k to put in a single speed direct drive motor that would get us by. We asked how much for a whole new unit and he said $15k or more, and I KNEW that the last one we had installed was under $5k. We ended up being able to find our old paperwork. That company came out within 30min of being called, on a Sunday, quickly verified that our warranty was still active and quoted a $300 fix. He couldn't get the parts on Sunday, but was in and out before 10am on Monday and our A/C is working perfectly, he even fixed a sat dish on our roof that he noticed was pulling up shingles. Never will I ever call Goettl again.

Don H.

07/12/2011 12:00:00 SA

We were trying to solve a problem where our A/C seemed to be running longer and harder than it should be.

We called out Goettl Efficient Attic Systems and Nat came out to take a look in our attic. He discovered that an 18 duct was wide open and blowing cold air into the attic. He told us that he would fix this problem for free if we purchased his System.

The System involves 3 things: Insulation, Ventilation, and Radiant barrier. We needed all three items, but he told us that by adding more insulation (fiberglass type which doesn't compress like the celloluse type) and adding 8 vents to the roof we should be able to significantly lower our APS bill and at the same time extend the life of our Heat Pump. I was very impressed with his knowledge and his professionalism and would highly recommend him.

The next day two workers came out and fixed the Duct problem, installed the vents and blew in more insulation than we were supposed to get( 2 more). They put these paper rulers up so you can see where the insulation is before they start and then afterwards. They did quality work and I would highly recommend them.

George L.

7/17/2018

This has got to be one of the worst run companies there is. 3 weeks and 5 days to finally fix my AC unit. It did work during that time but it took that long to get it completely fixed. I will know come winter time if it is really fixed. One technician comes and gets it working and charges a 900 % profit for the board that he doesn't have, so the next technician comes the next week and the new board doesn't fix it and doesn't know how to put it back the way the other tech had it. Next day Supervisor and some vice president of something comes and says I don't want to hear your complaints, however he did know what he was doing and found the other problem. Wow they didn't charge me for the other board that costs $5. I guess I should feel blessed. Of course it took about 2 weeks to get that board in. What a joke they are. They don't call and let you know anything. I called one time to get an appt. and was on hold for 35 minutes. Set the appt. and they called back 5 minutes later and changed the appt. time. Don't call this company for anything. And worse I purchased their contract for a year trusting the first technician. I don't want them in my house ever again.

Ricky S.

7/16/2018

The original time that my tech was supposed to show up was between 8-11. At 10:45, after not hearing anything, I called to see if someone was coming. They informed me that they had switched the time to 10-1. It would have been nice if someone had called and let me know that the change had been made especially since I have to sit at home and wait for the tech to get here and I have other errands I need to take care of. So the tech showed up at about 1:30 and hour and 4 minutes after they called and said he would be there in 15-25 minutes. I get that things happen and some jobs take longer than others but it would be nice if they would let me know. I wasn't too happy when the tech said I needed to replace capacitor and when i asked how much it would be he told me $333. A simple google search showed that I can buy that part anywhere for a max of $30. That price gouge is absolutely ridiculous. Needless to say I will never be using this company again.

Miguel C.

3/18/2013

They are high in price and they will take advantage of you if they can. My AC went out the night before my inlaws were coming in town. One guy said I had a leak and the other said I needed a new system. One good thing is that they do come out at all hours of the night and they are very nice to work with. Bad news is you will spend more with them and they are high presure.

The service program is nothing more than a guy who checks the system and lets you know if anything may break, they do not do a good job at cleaning or re sealing the blow unit and that makes the unit work harder and die faster. Make sure you get a second quote because Goettle will take advantage of you.

Elizabeth O.

07/11/2018 12:00:00 SA

yea . tech patrick was great great great. super polite .. even introduced himself to some of the dogs. patrick patiently answered all my questions (even repeated for the couple i just was not fully understanding initially). he laid out options for next steps then allowed me all the time i wanted to make a decision.

C K.

9/13/2014

I would put negative 5 stars if YELP system is allowed to do that. How we got to know this company as our AC is from Sonoran Air and we called Sonoran Air and Sonoran Air then sent Goettl to fix the AC. They charged us for $2k and forced us to sign the 3 yrs good club. The next following week, the AC is broken down again. They asked us for another $500. We would stop using this company immediately. Besides, the technician is rude.

Sarah V.

3/17/2016

Wow those ads sure are great. They sucked us in. When the rep came I was impressed. He was early, professional and courteous. When he told us our older ac unit would need extensive maintenance (it still works), we figured it wouldn't hurt to check out pricing for new units. Checking out pricing turned into an hour and a half ordeal and when we told him we were never planning on purchasing a new unit that night something snapped in him. He started getting combative and asking us why over and over again. We had to ask him to leave. It's really a shame because our experience was great up until that point. Now reading other reviews I think we will get a second opinion on the repairs too. I almost feel bad for their employees as it must be a hard sell environment. This is especially hard when the product you are selling is so much higher than everyone else's and there doesn't appear to be an apparent difference.

Update: I was contacted within an hour of posting this and given my money back for the service. I thought that was a decent gesture.

Andrew D.

07/06/2013 12:00:00 SA

I had two A.C. units fail simultaneously on a weekend in June, and had to collect quotes from several companies in the Valley to conduct the replacement in a very short timeframe. Although I ultimately did not select Goettl Good Guys to conduct the replacement, their rep (Cody) did an excellent job walking me through the aspects of a new installation and evaluating the A.C. load of my house. Goettl also was the first company to respond to my request for a quote/visit over the weekend.

Overall, I would recommend calling Goettl if you are in the market for a new A.C. system. Even after I let Goettl know that I had picked another company for the job, their rep called me back to make sure I was satisfied with that company's terms and work, and offered to match their offer if they did not follow through promptly.

Brian D.

08/01/2012 12:00:00 SA

This company does not have your best interest in mind. All they want to do is overcharge you whether it is an unneeded new system or a repair to your existing system they will try to take you for an amazing amount of money so please buyer beware.

I have no idea how they are in business today. They charged me $80 to park their van in front of my house and in 5 minutes have the tech tell me that my system was old and poorly designed and that I needed a new system and it would cost $10,000. When I asked him to just fix my system he told me that it would cost another $171 to even see if there was a leak and another $1,025 + $3,000 in parts to fix it.

I asked him to just put some Freon in the system for me and he told me that the price was $100 per pound so I declined. He left without even determining my problem and did not even care that my system was broken.

The next day I called Leo with East Coast Air and he came out and in 15 minutes had found a very small leak in the outside coil that he quickly fixed and charged the system. Total bill was $170, $50 service call and $120 for 4lbs of Freon.

The day after my system was fixed I called Geottl to convey my frustration and ask for my $80 back since the tech did not determine my problem nor fix my system. I was transferred to the manager who after a lengthy conversation told me that they would not refund my money and that it was my choice to not have the tech fix the problem.

The way I see it Goettl charged me $80 to attempt to charge me $4,000 to fix my system or $10,000 to replace my system. The same system that Leo with ECA fixed in 15 minutes for $170... In my opinion lying to consumers for the purpose of inflating profit was considered fraud but that is JMO

Simone W.

7/30/2014

Quick to sell you a new unit and take your money. However, when there is a problem, they do not seem to be in a hurry. Had the Unit for about 5 years now and had several issues. Not impressed!!!!

Randy R.

4/16/2018

I purchased a home that had a new ac unit installed by Goettl. It stopped working a few months ago. I called them and set up an appointment because the unit is under warranty. The serviceman quickly determined the compressor was bad and needed replaced. I was at the unit with him and he tried to show me how he came to that conclusion by using an amp meter. He said he could hear a tone and that was the problem. I heard none. There was a plug on the side of the compressor that was loose and burned a bit. He said the failed compressor burned the plug. I was lucky he said because the compressor was covered and I would only need to pay labor the swap it. Long story short over $2,000.00 labor! I ran him off, did my research and discovered the plugs can work loose and if moisture gets in them they can burn. It rained the night before. Common problem. I had a different company look at it and he took 10 seconds to show me the compressor is perfect and the plug was the problem. $30.00 later my unit was fixed. He also told me it shouldn't cost near that to change the compressor if it were bad. It's been working for months just fine. I called Goettl and was transferred to a manager that was very rude but did refund my service call charge. Don't let false family friendly advertisements and a free cheap flashlight sway you. Call a good company if you need HVAC work...

Josh M.

5/28/2014

Goettl must just feel my money isn't good enough for them. Granted I called them to schedule their complete 26 point A/C Tuneup for the upcoming summer cooling season, and I asked for the $59 special, instead of their $119 normal price. So I assume I was already not a VIP customer. The gentleman on the phone was super-nice, and very accommodating, we scheduled for Saturday 5/10. They called that morning to reschedule because we weren't a priority, others had non-working AC units, so I understood. We scheduled for 5/20, had to take a half day off work. They never showed up and never called, I had to call the office and they said that the service man scheduled to come out called in sick, they were very apologetic and told me I would be written in bold and would be the first stop in the 2-6PM slot. The gentleman on the phone said he would personally make sure of it. Here we are the day of the appointment, another half day off of work and AGAIN, no show and no phone call. Thanks Goettl.

Sharon H.

6/30/2011

My mother had the one year maintenance check performed on her air conditioner today in her home in Sun City. The technician who did this (Kirk) was most pleasant and courteous and explained everything he needed to do. My mother is somewhat hearing impaired, so his patience was most appreciated. His recommendations for cost saving measures was also appreciated and will be considered. Thanks for the great service!

erin f.

07/08/2012 12:00:00 SA

sold me an AC I didnt' need. Salesman offered a money back guarentee, which pushed me over the edge to buy.
I called a month later, the new AC was no different or better than my original. He'd left company. Was hired to just make sales I suppose. I have gotten no recourse for over a year. no customer service, no call backs. I've called about 4 times. I want my old AC back, I didn't need a new one. I've contacted attorney general. I think this company is selling units too big for the house and are certainly overpriced. If you have had similar experience, contact the attny general.

J R.

8/20/2016

We had called to schedule an air conditioning service, the technician was running late initially. Then after our four-hour window they called and said that he went home with heat stroke. We completely understood as it's blistering hot this time of year. So we rescheduled for another day. Again, we waited around for 4 hours, then they called and said the technician went home again with heat stroke. Again we understand because it is so hot but at this point we think that they should plan for worst-case scenario and situations like this. They gave us an $80 credit so we attempted to use them one additional time. The third time they gave us a 4 hour window, they called us about halfway through the four-hour window and said they were running behind. We then got a phone call after our 4 hour window and said he was on his way. But it would take him 45 minutes to get there. Needless to say they never came out to service our air conditioner and we will never choose them in the future.

Matt N.

11/29/2017

This started out as a bad experience. I called Goettl because of their radio ads and asked for the A/C rejuvenation. The tech came out and did his thing, but it seemed really fishy when he took less than 5 min to do the coil cleaning and he told me it was too cold to check the coolant levels, it was 75 degrees that day, but he sounded convincing and left after collecting his money. The A/C was not working great when he came and my intent was to have him find the problem during the tune up and then I would pay extra to fix what was needed. Two days after the tech left the A/C was only acting as a fan, no cool air at all, so I called Goettl and and explained what happened, they agreed to send a new tech at no charge and re-do the tune-up. When the new tech came he immediately discovered that there was no coolant in the system at all, it was 50 degrees that day by the way, this was very upsetting because it confirmed that the tech from the last visit did not do his job, the new tech also cleaned the coils, this time taking over 20 minutes and the difference in the look of the unit was remarkable, hopefully I see it in the performance as well. Goettl also diagnosed the problem, found and repaired the leak and re-charged the coolant all at no charge to me. Although, the first tech obviously did not do his job, Goettle did the right thing and took care of me and I am very happy with the second experience.

Nelson G.

11/16/2017

my ac unit was acting strange, sometimes the compressor would kick in and other times it wouldn't. Brett came out and found the problem right away. charged an unreasonable amount to fix it. then after the work was done showed me pictures of the unit with a lot of rust and corrosion to let me know that I needed a new one (mine is 13years old). he could have done that before soaking me for a thousand dollars. to replace the unit was 14K with credit for the work done. WAY too high. shopped around and found a better unit for 5K less. their work may be good but their prices are unreasonably high.

John R.

11/12/2015 12:00:00 SA

I just wanted to tell you how happy my wife and I are with the performance and efficiency of the new Amana AC unit your company installed last spring. I saw a noticeable decrease in our electric bill while we were gone from here this summer. I could watch it on my phone and the new unit could carry 75% of the cooling load in the house and didn't run nearly as much to do so. It also probably saved some wear and tear on the older second unit. We had trouble all summer with the Sensi thermostat that was installed on the old AC unit when we installed the new unit. It ate batteries every two weeks but our caretaker kept up with it and I had called the office to let them know that when we returned I needed a tech to come out and figure out what was going on but that I wanted to be there. I called Sensi tech support when we got back and they helped me try and trouble shoot it but it was Raul from Goettl who really came through. He came out twice. The first time he coordinated setting up a test of the thermostat over the weekend and then he returned on Monday, checked the results with Sensi, found that the thermostat itself was fine and consequently figured out that the old unit's thermostat wiring was set up differently than the new unit. He even did this without the old AC unit instruction manual that was inside the cover plate up on the roof because when he took it out to read it it crumbled into dust. Turns out the common wire on the old unit was wired to the fan whereas the new one needed to be wired directly to the AC. So it was running on the common wire only when the unit was on. When it was off it was sucking up batteries only. So this letter is a letter of recommendation for Raul. He went up on the roof, looked at the mess of wires on the 26 year old unit used a dentist's mirror to see in there, saw that it was wired wrong, (I have no idea how because it was cramped and dark in there- I watched) then Raul re-wired it correctly and the thermostat started using the common wire the way it's supposed to. Raul is a nice guy, very polite and respectful and worked us right into his schedule.
Seems like a great employee. We are very happy we went with Goettl for AC and also some Sunny plumbing we had done on our RO last spring. I think the techs name was Oscar and he was great too. We tell anyone who asks to use Goettl.
We also like how your employees always take the time to put on their shoe covers each time they come and go.

H. M.

4/25/2012

Goettl arrived on time, diagnosed the problem and had the parts on the truck to fix my a/c. The excellent service from Rosco is much appreciated.

T B.

12/16/2014

12-2014
Seven trips to our home and the Good Guys from Goettl still have not fixed the furnace problem. They have not called us back when they said they would. They have not shown up within the time the said they would. They brought the wrong part to replace our furnace even though I encouraged the technicial to take the old part with him to make sure he got the right part. His response I wrote down what I need and then had to come back to the house because he didn't have the correct information. Wrote down more info and came back with the wrong part. Finally took the part with him for comparison. One time we were given a 3pm to 5pm time slot. We finally called Goettl at 7pm. They told us they were running late and it would be after 9pm before they could come out. But also acknowledged they did not have the part needed for the repair. Guess they needed to come out again to write down more information. And of course during each of these 7 trips, we had to take time off work to meet them at the home. Seven trips and counting. Three hours ago they told us they would call us right back to let us know when they would be out today. This after telling me yesterday you will be top priority tomorrow.
Gust and Adam Goettl must be turning over in thier graves. Those two men were brilliant with Gust being a member of the AZ Business Hall of Fame. The current crop at Goettl that we've dealt with...not a good experience. Wolff Mechanical here we come.

Duane W.

7/15/2017

In late November of 2015 Goettl installed a new AC unit (gas/electric) at my home. On 15 July 2017 my AC unit started blowing hot air. I called Goettl customer service and explained the problem. I was put on hold for a short time. When the service rep returned I was told it would be 2 weeks before they could come to my house. I said the obvious - do you know how hot it is and you want me to wait for 2 weeks before you can come out! The service rep said I'm sorry, but we are booked solid for the next two weeks. I told her that told me all I needed to know about Goettl. (To the owner of Goettl - Do you remember your radio Adv when you talked about holding the flash light for you dad and how he explained how important it was to provide service to your customers when it was needed and not just when it was convenient for you? Your add paints a warm and fuzzy story and that is where it ends. How about putting your service where your mouth is?). D. Wray, contract/invoice # G 185312

Brickmeister J.

07/12/2016 12:00:00 SA

Very disappointed. Experience nothing like the radio ads promise. Waited weeks for my scheduled appointment, experienced a malfunction in one of my units in the meantime and couldn't get my appointment escalated, even though my unit was not functioning and the temperature was rising (not enough to warrant special attention according to Goettl since my other unit was still functioning and though uncomfortable, the house was not yet hot enough . . . whatever). So, I have a smaller local guy come and fix the broken unit in the meantime, who responds within 24 hours by the way and makes a check in call to follow up, all before my schedule maintenance appointment with Goettl. Then today the glorious day arrives for my appointment. I get a call that tech is on the way and will be there at 9:30. Nearly twenty minutes past the time I was told no tech arrives. So I step out to do a necessary errand when lo and behold the tech guy rings the doorbell 22 minutes past the time he said he'd be there. 15 minutes later I get a rude phone call from dispatch telling me that the tech had been at the house for 45 minutes and I was making him wait. Um, I have a doorbell camera that records visitors and their time of arrival at my door, thank you, so I inform the not so nice dispatch that the tech showed up 22 minutes late and has not been waiting for 45 minutes --- liar. So, not only did they show up late, they lied to me on the phone about it and thought they could get away with it. I can forgive the timeliness snafu and make other arrangements, but I do not being lied to. How can I trust you on my A/C unit if I can't trust you to tell me the truth about your appointment arrival time? so, a second dispatch calls and tries to make good, and the tech shows up again on my doorstep, after I told both dispatches that after my several week wait, the refusal of service when my unit broke, and the late appointment and lie, I was done with Goettl. It's not the customer's job to bend over backwards to accommodate the service provider. It should be the other way around, like the man on the radio ad says.

Greg T.

5/25/2015

Geottle was was at a higher price but worth it. My neighbor had a good experience with them. They had a supervisor and 2 helpers. Did an incredible job in extremely tight places in the attic in knee deep insulation. They hung the unit in the attic to keep it up out of the insulation all for the same price. I don't know how they were able to remove the old unit from the attic without cutting the entrance in the closet ceiling larger. They said the disassembled it and brought it out piece by piece. I had them replace all the duct runners in the attic a big chore but they finished the whole thing in one long day. The crew cleaned up completely and wore booties on their shoes. When they left it was like they were never there. They had a specialty company show up a day later to repair the trim around the entrance to the attic. The sales experience was good and he crawled into the attic to be sure everything would be covered in the sales proposal.....GT...AZ

Dave D.

12/17/2013

I do not recommend this company for service. I have scheduled with them for twice a year check up on units. They constantly call me 30min prior to the arrival time to push me out another two weeks. I can understand emergencies and unplanned events, but to do it every time 30min prior to arrival? This company does not put the customer first. Highly recommend you take your business elsewhere.

Rolland S.

11/09/2010 12:00:00 SA

im writing this review not as a customer but as a very happy employee ive been in this industry for 10 years as an Installer for 3 years and 7 in service i have worked for a couple LARGE well known companies who push there employees to sell and work them to extreme exhaustion causing them to be dangerous,mis diagnose equipment ,unpleasant to do business were goettl and the whole ARS organization create a very family friendly enviroment along with great vacation and benefiet package that alone is worth being a lifer with this company other added benefiets are constant traning to keep us techs and installers up to date with cutting edge technology .I see other here have gave honest reviews which is great this shows our management things that need attention with a company this large we run very efficient yet there are flaws and when addressed they will strive to fix these problems me being a senior tech i strive for perfection and honest quality work.hope i have the honor to service your hvac equipment..

THANKS ROLLAND SAXTON

Bilal S.

9/17/2014

I called Goettl for an issue with AC. A technician by the name of Aaron Martinez came in. He was very polite and professional. He completed the job with no issues. He was tidy, kind, and to the point. I always use these folks and have been very happy with them!!

LizBeth S.

08/10/2011 12:00:00 SA

Had a great experience with these guys. Came out when they said they would, fixed up my old AC so it is handling this summer heat, even though it probably needs to be replaced and didn't kill m on the bill. Highly recommend them and I will be using them forever.

Charles W.

9/13/2013

Although this company purchased the Goettl name, it is apparently unable to supply repair parts for Goettl equipment. A Goettl technician could not locate a replacement blower motor time-delay relay for a 10-year-old Goettl heat pump.

Joe D.

06/09/2015 12:00:00 SA

The airways are filled with folksy Goettl ads designed to lure more victims, makes me sick. As a former Gold Key member Goettl was scheduled to come for the semi-annual check of our A/C. When I got home from work my ill wife said they had come inside and worked on the plumbing and she had written them a check for over $600. None of this was needed or authorized so I stopped payment on the check in time. When they tried to collect I let the manager have it with both barrels. He apologized and said the matter was closed and over with but he didn't bother to tell anybody else. We began getting calls for payment from the company followed by calls and a letter from a collection agency followed by notice of lien on our home. I was able to get this buffoonery stopped but who needs it? Goettl used to be a fine company until it was bought out by a sleazy rooter and home services company. They prey on the elderly from the former Goettl's prime customer list with high pressure and scare tactics to sell unnecessary repairs, services and products all ridiculously overpriced. Public record: The Az Attorney General sued to shut the company down for numerous violations of the AZ consumer fraud act. Goettl was able to stay in business by paying a $375,000 fine. Stay as far away from this company as you can.

Pete P.

12/20/2015

Heard their rejuvenation service ad on the radio. Had them come out to check my 5 year old Payne package unit. The service tech removed the panels from the unit and stated that the evaporator coils were dirty; I replied well that's what your here for. He than proceeded to inform me that the evap coil( which is right below the condenser coil in plain view to us) was not part of the service, but, if I wanted to pay $286 on top of the $130 he would clean it. He than proceeded to nickel and dime me for additional services that were also not part of the deal. He had no idea what the chemical he was using would do to any vegetation it contacted when it ran off the house, which most didn't, it is still puddled up on the roof where he left it. Never ran the A/C side, just the heater, did not hook up the manifold gauges to check pressures but if I wanted to pay $169 extra he would come back and do it at a later time. No flashlight, no new hardware, pretty much everything stated in their add is a lie, which, now a days, seems to be the norm. Was hoping these guys were different, but they are cons like most others.

DON H.

6/13/2011

My original a/c lasted almost 40 yrs. New unit lasted barely a year out of the 5 year warranty....new compressor with a new capacitor, about $2000. 00 less than a year later...replaced the old capacitor that was supposedly changed with the new compressor..it was free, ..now 1 month later.. the blower motor is out. just over $500.00 with no guarantee the blower capacitor won't go before the summer is over....summer just started.. I have 1 year left on the new compressor. The Goettl technician says the unit is old..don't expect more than 10 years with any brand a/c. He did offer a credit towards a new better unit. I think I will take my chances with some one else at the next big expense with this unit . If all brands are the same why stick with Goettl ? Quality?

Jean H.

4/13/2015

I would give zero stars if I could. It's sad because a decade or more ago, Goettl was a good and respectable company and had earned a good reputation. They have recently changed their named to Goettl Good Guys and I have been told it is so that their better business profile could be restarted again anew. I will openly admit that is only what I have been told, but all I can say is research the old Goettl company name and see what you see. Buyer beware. I purchased two units from them three and four years ago and when I had them serviced last week, their technician told me that I needed more than $1500 of work done (labor alone) to them and that none of the labor would be covered on these nearly new units because I had neglected to pay extra to have my warranty cover both parts and service. WHAT? I'm sure that was in the fine print somewhere, but please, these aren't old units! Now I have found out that what they told me was a unit built by Carrier was actually built by Goodman and rebranded with a Goettl sticker and is a much lower quality unit. I have since had a licensed technician whom I know personally and trust come out to take a look at both units and he sees NONE of the issues the Goettl technician claimed I had. I am thoroughly disgusted and will never recommend them to anyone. In my opinion, very VERY shady business practices.

Joyce P.

10/11/2013 12:00:00 SA

I dont know anything about AC, but i do know about service. Eric G came out to my house and was very helpful. He knew i could have been one of the bigger candidates to take advantage of, but he didnt. I appreciate the honesty and wanted to share my thoughts about his service. Even though the prices were a little high, I would use Goettl Again.

Matt M.

7/31/2016

I will never call Goettl for any reason ever again. I called at 9 am because my unit was not blowing cold air.They tell me the tech will be there between 4 and 8 pm. I get a call around 7 letting me know the tech will be late. Fine, no problem, I understand. At 8, they call to tell me the tech is on his way. An hour later at 9 pm, still no tech so I call them. The tech returns my call and says he is on his way but he is about 40 minutes away in Surprise when I'm in Mesa... why on earth would they have called an hour earlier to tell me the tech was on his way when he clearly was not??? When he gets there, he says there is nothing he can do tonight because my unit is frozen solid. He also says that THE PERSON ON THE PHONE WHEN I SCHEDULED THE APPOINTMENT SHOULD HAVE TOLD ME TO SHUT THE UNIT OFF SO THAT IT WOULD BE READY FOR HIM WHEN HE GOT THERE. I waited from 4pm to 10 pm in an 88 degree house just to be told there is nothing they can do because the phone staff didn't do their job. No thank you. Those radio commercials are such a load of bull. I wish I would have read the Yelp reviews before ever calling them because it looks like a lot of people have similar issues with these guys.

Jerry Q.

05/03/2012 12:00:00 SA

So much wrong with this company. Do not use them. They were 6 hrs late to service call. Charged me nearly $250 for a $12 part and refused to submit the invoice for a warranty claim on a Lennox. Wish I could give them 0 stars

Elizabeth W.

07/07/2016 12:00:00 SA

If I could give this company zero stars, I would. I had an appointment for a/c service (between 2:00 and 6:00.) I had to take work off in order to be home. I called them at about 4:00 p.m. to see if they could tell me how close the technician was. All the rep told me was that I was still on the appointment list. Well, 6:00 p.m. came around, and no technician...not even a phone call to let me know he/she was delayed. I call customer service. Again. This time, they put me on hold (for 6 minutes) to check with their dispatch and see where the tech was. Coming back to the phone, the lady tells me they will have to reschedule!!! I explained how much of an inconvenience this was because now I will have to take ANOTHER day off work after sitting around at home for 4 hours waiting for my scheduled appointment that THEY failed to deliver on. To top it all off, they couldn't get me rescheduled for another week and a half! Horrible customer service. They did nothing to apologize. Not even an I'm sorry. No, Let me see what I can do to help you, or I can see why you'd be upset. NOTHING. I'm taking the time to write this review so you don't have to go through the same thing. Don't call them! Don't waste your time!

Woody R.

9/20/2014

Looked around the Phoenix area for an AC company. I own a few properties there and live in Las Vegas. Anyhow I was referred from my cousin who states that this is the best AC company in the industry so I figured I would give them a try despite some negative reviews. I called into the office and spoke to I believe a Veronica who was very nice and pleasant. Quite different from the other AC companies I tried as those companies answered the phone like a pizza shop (This is Howard Air) and were extremely unprofessional. I explained to Veronica that I own a few properties that I rent out in Phoenix and needed tune ups. She walked me through the entire process and I told her that I needed a solid time frame as I was coming in to get my units tuned up and leave. She locked me in for the first house from 8-10am and the second house from 10-12pm. My appt date was 9/15 as I showed up to my house at 8:30am (we all know businesses like this are never on time with time windows) I see a Goettl Truck parked in front of my house. I must say I was shocked as most companies if you are not home will leave a knocker and leave to reschedule. I was late, however the tech was STILL THERE, HOLY HELL. I met the tech Tony G. He was very nice and presentable. When I asked him why he was still there he said we will always wait and be there for our customers. I was so impressed at that type of service answer I had to write this long review. I noticed that at the front door he stopped to put on booties, I told him he could just come in as I have tile and it didnt matter. He preceded to tell me that is there policy and would not bend. Again, showing a bit of integrity, really don't find that anymore. He went over what he was going to do then on to the job. Came back after about an hour and a half and went over all his findings. Told me about some loose wires he fixed for free and stated that my unit was fine. This couldn't make me happier, On to the second house. Again, at the door booties come on, and off when they go out, LOVE THIS SHIT. Second unit was a little more tricky as a blower motor was out. Of course my unit was bought in the 1800s and the part is almost impossible to find. This was the only thing I didnt like was that he warned me he might not be able to find the part till later. He called the shop and what do you know, Some supplier way out in BFE has it. Of course I am thinking I will have to stay another day right?, NOPE. he has someone drive out to get the part and bring it over to install it. It might have taken 3 hrs, but I didnt have to stay another day as Goettl was sympathetic to my situation. The price was very reasonable and my air was working as it should. At this point I am so blown away by this company I asked if they had a maintenance plan? Of course I signed up both my houses for the next 2 years. As you can see not quite sure of other people experience to this company. This is how most service companies should be ran and I am extremely happy to have service from Goettl. Ill be back in the spring for my summer tune up.

Joshua S.

06/01/2015 12:00:00 SA

We had 2 Lennox units from 1995 on our house, bought in 2008. One of the AC coils failed in Jan 2013 due to corrosion. In the last 5 years of life for the old systems, we had zero issues. We called our home warranty company for repairs, and during inspections, found that the other unit was about to fail due to the same corrosion on the coils. It would have been $2000 each to replace the coils and the home warranty place wouldn't cover it since the units were so old already. We decided on new, more efficient AC units, received 2 quotes from Trane dealers, and Goettl put a flyer on our door so we called them too. In January 2013, we got 2 brand new Goettl 15 SEER units, air handlers, up-sold for insulation and attic vents, duct cleaning, the works. Goettl's price was higher than the other places by about $1000, but the sales guy was great, and sold the company and product reliability/reputation very well. Everything was installed about a week later with minimal damage (tech stepped between rafters and cracked ceiling in hallway), which was repaired quickly. Then the problems started... 1st issue was in September, just 8 months after install, on the unit cooling 3 bedrooms. The installer didn't remove the knockout for the condensate drain in the air handler, or level the drip pan correctly. Around midnight we hear water dripping in the hallway followed by a crash. The air handler had filled up with water, overflowed into the drip pan which didn't drain because the drain end was higher than the opposite end. The pan overflowed and soaked the drywall below until it finally collapsed. It was a big mess and left a massive hole in our ceiling. We couldn't get anyone out that night, so we cleaned up, set a bucket on a towel to catch the dripping water, and turned off the unit. A tech came out a day or so later and fixed the drain and leveled the pan, followed by ceiling repair guys coming out to repair/repaint the ceiling. In the meantime, like a dummy, I setup an annual service contract for $247, which included 2 annual tuneups for each unit as well as plumbing inspection (a whole new adventure of laughably high quotes for basic plumbing repairs). The 2nd issue, approx 8 months again, was with the same unit when it started getting warm outside. It was struggling to cool, and never shut off when it was over 90. We called to have it checked out, and there was a bad part inside the 1 1/2 year old air handler. No AC in 3 bedrooms for a week in June, awaiting the part. Tech shows up, installs the part, says everything checks out, and leaves. AC is still not cooling and still running nonstop. Power bill for that month was over $500, when it is normally $350. I called and spoke to a manager to get another tech out to finish what the other guy didn't... 2 more days. This was my favorite tech of any since he was very thorough, checked everything, verified that the air was the proper temperature coming out of the ducts, and didn't seem to mind me following him around the whole time. I wasn't letting him leave until I witnessed everything working right. The bedroom unit was approx. 3lbs low on refrigerant. That 2nd unit was just under 2lbs low and not cooling right either. Both fixed now, no service fee because of warranty repair, no charge for refrigerant, both units blowing crisp 55 degree air. Sooo happy, thinking we were finally done with issues... Not so fast... Another issue is here, just showed up today. 4:30am and the AC can't get below 78 degrees and is running nonstop... 95 degrees outside and has actually gone backwards to 80 (set at 76) degrees in the time I've taken to type this. Another call in and should see someone out there tomorrow, which costs me a half day off work so I'm there, again, to make sure it works right before they leave. This whole experience has been extremely (expletive delete) frustrating to have 2 brand new top of the line systems that we paid more than a competitor's price, as well as approximately $2500 in up-sale items, only to have multiple issues like this in just 2 1/2 years. If this was a car, I'd have gotten rid of it and got something different by now. We are now stuck with this setup, and are not looking at this business relationship with Goettl as positively as they are I'm sure.

Jack K.

06/05/2014 12:00:00 SA

I was asked to do a review after the second tech. worked on our ac unit yesterday. I can't give a better rating till the ac unit works for a while to see how it will hold up. The first problem was taking a month for the part, second problem was the tech. did some shoddy work on the repair of our four year old unit. So the second tech. found out the problem and the unit is working with the replaced part well, but we are talking about only one day! I can tell you more about it after a season of work, to see if the replaced part and the modification bracket worked out. The Tech. did a good job and I was up on the roof with him, watching the work being done and had seen first hand what the first tech. had done, since I'm mechanic of many things my self, the second fix is more in line with my way of thinking of how it should have been handled. A stellar job the second time.

Jodi E.

06/11/2012 12:00:00 SA

Run and Run fast. I recently called to get a tune-up for my unit and they tried to sell me a brand new A/C unit. The tech never even wrote down any of his readings after testing the unit. He tried to tell me I needed a new fan belt, a/c capacator etc. He said all my reading were coming up low. So I called another company for a second opinion and everything is working and running great. Do not trust this company, they are no good!

Robin C.

7/15/2011

I had a tune-up for my a/c and Nathan was very professional. He found a couple problems. He went over everything with me and answered all of my questions. He was able to fix all problems very quickly and was on his way. Within an hour the house was cooler and the a/c was not running constantly.

David B.

9/25/2012

Reading all these reviews, I hope things have changed and my experience does not match all of the one star ratings on here. My AC was not working at all and the tech spent a couple of hours going over the whole system. I was charged a minimal fee and he fixed the problem. He listed what might go wrong in the future and I can see the issues as I have an older unit. There was no sales pressure or manipulation. It was by far the best service I have had from any AC company. I will use Goettl in the future, and definitely ask for the same tech I had.

John T.

09/04/2014 12:00:00 SA

I have never commented on Yelp before and I had to sign up just so I could post this about Goettl. I was getting AC quotes for my house and I like to get three separate quotes to compare. The sales rep came out and did not even look at me entire system, and did not write down any notes. After we spoke for a little bit he asked me what would it take to get you into a new ac system. I have been in sales my entire career and I believe that is the same technique used by used car dealers. He then told me that he would email me a quote. That was over 4 weeks ago and still no email/quote. I had two other companies that came out and went through my entire systems (I have two 3.5ton split systems). They sat with me in my kitchen (not at the same time) printed out quotes and then went over them with me. I was impressed with both companies and I will be choosing one of them to spend $19,000 with. I wonder if I will ever get my third quote...

Shirley L.

7/28/2011

Our technician Sean Granville was professional and a pleasure to work with...we have had on going issues with our Lennox units for several years now, and Sean did the troubleshooting and follow through to solve our latest breakdown...promptly and efficiently. Thank you Sean

Ann B.

03/04/2010 12:00:00 SA

I recently had the experience to work with Goettl. AJ Witt was sent to my home and I found him to be very professional. He spoke well while keeping me informed of everything he was working on. He also followed up with me after he finished his work. I think he deserves a raise.

Emi C.

7/13/2010

Absolutely the worst experience I have ever had with a company that sells service. I had the unfortunate experience of having my 2 air conditioner units stolen in the middle of summer in Arizona. I had Goettl come out to give me a quote. Their comfort specialist came out to do the site visit on a Saturday. The whole next week I still did not receive my quote that I needed for the insurance company. After about 7 or 8 calls (some to office and some to the tech directly) I got a call back stating that they could not fax or email the quote. It had to go in the mail. Of course the whole next week I still did not receive the quote - all the while living in Phoenix in the summer with no A/C. At this time I called a supervisor who said she had to call the tech and would have him call me. Which he never did. I called later that day leaving 2 messages for the supervisor but she never called me back. The following day I called and talked to her again at which time she told me that the tech was supposed to have called me, (IF AT ANY TIME HE OR SHE HAD DONE THEIR JOB I WOULD NOT STILL BE CALLING) and she would call him and call me back. You guessed it she never called me back! I called about 5 hours later and did not receive a call back that day. It is unbelievable that you would treat anyone with such disregard. As of a month from the time Goettl did the quote I have yet to receive it. I did get a verbal (which does no good with the insurance company) and it is almost double the quote from CRANE (they were a total delight to deal with and I had my quote in a few days with no issue. They faxed it right over). I was also told by the Goettl tech that since they know I am dealing with an insurance company, they are charging $3000 or $4000 more. Pretty sure that's not legal. The whole experience was unreal.

Morgan A.

7/23/2009

I called Goettl to come repair my air conditioning because I have warranties for my compressor and parts through them. The came to my home, went on roof, and told me the machine was just fine but needed to be cleaned. He said the turning off and on that occurred while he was still here collecting my money was just fine. Once he left, my husband went up to clean it as instructed and saw that the condenser fan was OBVIOUSLY not working. When we called them back right away to tell them, Dawn, one of the staff actually hung up on my husband. I called again to simply ask for the part be covered under the warranty for me to get installed by someone else, a manager who would not give his name, told me he trusted his tech, not me, and I could not have the part. My two young children and two dogs were all throwing up from the stress of the heat! We had to find a place to stay. The next day we bought the necessary part outright from a different source and had it changed. The air is now working. Goettl will rob you of your money and do absolutely nothing to help you. They don't care if your family is unsafe. They only want their money! Their managerial staff is terrible and very rude.

Goettl Air Conditioning and Plumbing