Trio Plumbing Co

Not an honest or reputable Company. Horrible customer service the lady was extremely rude on the phone stay far away from this company

They are The Ivy League plumbing company. I have had to use other companies in the past. Trios is comparable to waiting for the surgeon who invented the procedure. On time. Decisive. Prepared. Methodical. Second to none!

Highly recommend!!!! They came out on short notice and did a great job! Not one plumber would touch this custom vanity and not only did they do the job but they were very professional and the finished project is definitely to our standards. Very happy!

Needed new water heater received a call from Mark after I spoke with Lowe's. He was very knowledgeable letting me know what type of water heater I needed after asking several questions and sending pictures. Eric arrived on time very friendly and also knowledgeable of his job. I will give him five stars also. He didn't mind talking to me answering questions while he was working. Will request him if I need plumbing work again.

I just had a great experience with Trio and plumber Shawn. Courteous, professional, knowledgeable. I've already booked another appointment for other work now that I know I've found a reliable plumbing company.

Trio plumbing just put in a water heater for me today. The technician was David, very professional, very courteous, very informative. I would recommend this company. I bought my new water heater from Lowe's this is the company they use and I would recommend them totally

Reasonable price and amazing work.

I had hot water heater installed from Lowes and they sent TRIO to do the installation. The guy was an expert !!

He knew exactly what to do and the place was clean after the work was complete. I would surely call them first with any of my future plumbing needs.

The installer arrived on time and I received regular status calls from the home office.  When the work began they needed to access plumbing via an access panel in ceiling.  When the panel was opened dirt and water dropped on my radio, razor and other personal items.  There was no advance warning to move these objects. The panel was located in a different floor and room where the dishwasher was to be installed so there was no awareness in advance that these personal care items needed to be moved.  Work proceeded and the dishwasher was installed.  Only after complete installation did the installer informed me that the garbage disposal was no longer hooked up to electricity.  He explained that the dishwasher and the garbage disposal needed to be on a separate circuit.  I understand that, but he needed to tell me before it was impossible to run a new circuit.  I also incurred an additional $65 charge for the installation additional plumbing.  Note this was not a new installation but a replacement of an existing unit.  The technician left the job with the dishwasher door having a greasy film and he never took steps to clean up the area where water and dirt were dropped on my personal care items.  Nor did he apologize or acknowledge the incident.  I will not allow this company to perform further work at my house.  I am also taking steps to file a complaint with Lowe's who contracted their services.  

I have used a number of plumbers through the years and this was the worst experience that I have encountered.  Next time I pickup the item myself and hire my regular plumber.

Most likely I will not purchase another Lowe's appliance if this is the quality of the installers that they supply.  Bottom line I paid more than expected for the installation and I had to hire an electrician to run a new circuit.

Sears subcontracted with Trio Plumbing to install a water heater.  I was told they would be at our house between 1 and 5.  They showed up at 5 after 5.   The installer did a decent job with the install, I guess, but scratched my dryer, both on the front panel and the door, and broke the glass on the washing machine door (both are front loaders) while removing the old water heater.  I asked to have both doors and the front panel of the dryer replaced since neither had a mark on them prior to that.  Mark blamed me for the smashed glass, saying I didn't have a door stop.  True, but I had a bottle of bleach on the floor in front of the washing machine just for that reason, and the installer moved it!  And then Mark said my dryer looked like it already had several scratches on it in the pictures I had taken.  Funny, his installer said my appliances looked new.  And they ARE (or were!) in very good shape.  And then Mark said his installer couldn't have left the ding in the dryer door, and he wasn't going to pay for that at all.  Well, his installer did leave the ding in the dryer door, it certainly was not there before Trio Plumbing came into my house and isn't it coincidental that it showed up at the same time my dryer was scratched and dented and my washing machine door was broken.  You can hire a competent plumber and have far less damage done to your property.  Mark was so rude and unprofessional that I hung up on him, he called me back immediately, and I ended up hanging up on him again.

I called at 9 am on a Monday for a plumber during the week. My house is in same zip code.  I was referred to Mike, one of the owners.  No emergency, quick job,  but it just needed to get done during the week.  Mike said he'll be there on Thursday.  Thursday morning - called, where are you?  Not coming today, busy. But definitely at 10 am on Friday.  10 am Friday - no show.  Maybe later - too busy.  Finally made an issue out of it at office and he showed up for 15 minutes.  Mike Told me that I should have called someone else early in the week if I needed it done. Everyone has been complaining.   I'll call some else if I want anything done.  

Oh, he told me that I should set up a second appointment so he could finish it later. I asked him to do the work in one visit.  He said that the extra work would be just a few minutes but how many days of waiting?!!

Trio did an outstanding job installing our new bathroom in our basement.   20 year old  home  roughed in for plumbing, but going the  wrong direction; corrected by Trio, installed shower, toilet, sink, and wet bar.  Great quality and a fair price.
Mike H

Avoid Trio Plumbing!! Sears uses them as a service provider for the St. Louis area. Sears charges a flat fee for install which is to include the needed equipment and labor (for a water line install for a refrigerator) and once Trio comes in to actually do the installation they ask for more money on the spot. Unless you give them the money they will not do the install.  I am in the process of dealing with the escalation procedure through Sears. I received a call from the owner of Trio who proceeded to scream at me as if I were a complete idiot. The owner was extremely rude, threatening and very disrespectful. I will update this review as we continue through this process. I wanted to get a quick warning out before others end up in this same situation.

We had our dishwasher installed by Scott Slais on Wednesday and we want to compliment Trio Plumbing and our installer. Scott was very professional and courteous and did a great job!
We highly recommend Trio Plumbing and definitely will call them for any plumbing needs we have!
Thank you again!
Patti and Mike Hackett

Trio was contracted through Lowe's by way of Handy. Absolutely the rudest, unprofessional man, Eric,  appeared. (He called at 2pm to say he'd be here at 3 and arrived at 4:08) Was to install new toilet and disposal. Turned off the water, asked me for an iphone charger,  then less than 5 minutes later, interrupted my phone call to ask how much I paid for the installation, because I was going to have to pay more. The caller went on hold, while he explained that if he couldn't get a pipe off easily, he'd have to break the tile and there would be an extra charge. He then picks up his tools and says he's going to get a phone charger. I asked if he would return...I don't know. As he approached the door to leave, I asked if he remembered he had another job to do, that is the disposal. Yeah, I know. With that, he was out the door, WITH MY PAID MERCHANDISE IN HIS TRUCK, never to be seen or heard from again. I contacted Lowe's. They said it is strictly against policy for an installer to ask for more money. (Seems to be a habit with this company!) Trio had the nerve to ask if Eric could drop my merchandise by my house. My response: NO. Absolutely not! After all this, not even a call from the company to apologize or find out what happened. Really value customers! Installation is set for tomorrow with a different company. It can't get any worse!

Gave an arrival window of 10:30-12:30, doorbell rang at 10:30 exactly. In and out with two shut off valves replaced in less than half an hour. Awesome. Our only regret is not calling sooner.

I've dealt with a lot of plumbers over the years, but NEVER with one that provided the level of service and willingness to help as Trio Plumbing.  After a decade of using different plumbers, I think I've FINALLY found my plumbing guy.

We bought a dishwasher from Sears (which I do NOT recommend doing) and Trio was their installer.  There will a million problems with the dishwasher purchase and delivery to Sears, and we were all told the unit would be in the store on a Friday morning.  It wasn't there, and in actuality wasn't scheduled to arrive until 1-3PM.  Being late on a Friday afternoon, I figured I'd have to wait until Monday to have it installed.

I spoke to Sears and they told me they would let me know if the dishwasher actually showed up Friday afternoon. THEN, we could schedule an installation time.  Much to my surprise, I had a knock on the door Friday afternoon around two and there was Drew from Trio plumbing with the new dishwasher.  He and the people in their office took it upon themselves to check with Sears, see if the unit had arrived, and pick it up. As a matter of fact, I didn't receive the promised call from Sears until the new dishwasher was already installed.

The job the Drew did was extremely well done, no mess, no problems, nothing that was less than perfect. He was courteous, knowledgeable, and really seemed to want to help and make sure that we had the dishwasher in and running before the weekend. I got the same attitude from Mark, who I believe may be the owner, and the ladies in the office as well.

It is very rare for me to rave about a tradesman, but I must say that my experience with this plumbing company was the best home service experience I can remember ever having. I could not more highly recommend Trio Plumbing.

Lowes contracted with Trio Plumbing to install a water heater.  To my surprise, no one came to my home, but instead, Mark called me and asked me for two measurements which I provided.  Mark then gave me a package price right over the phone.  When I asked for a breakdown of the costs, I was told that Lowes doesn't break down the cost, which seemed strange, but I scheduled the installation. When the installer arrived, he said Mark didn't ask all the right questions.  You guessed it -- I was hit with an additional charge for the package installation!  I am not a plumber, and I have no idea what questions I should have been asked (I think the expert here is Trio?)  I won't be shopping at Lowes anymore or recommending Trio Plumbing!

Very response.  Showed up on time and did a great job with shower rough in. Will definitely use them again

One of the worst service companies to deal with. They do not honor their price. They are the only water heater installer for Lowe's and they know they can get away with not providing customer service.
Despite being a Lowe's provider, they don't honor Lowe's credit card discount after saying they do prior to ordering the service. They gave me the run around to get the credit from Lowe's; and of course Lowe's told me to request it from Trio Plumbing. Stay away from Trio Plumbing or Lowe's for plumbing related service or don't expect you will get the price they quoted you.

After a house fire, my whole house's plumbing was done by Trio Plumbing. That was two years ago. Since then I have had the kitchen piping fall apart--literally. Trio repaired that at no charge since it was less than one year old, but they would have charged me for all the following:

The shut-off valve downstairs had to be replaced, the main bathroom water shut-off had to be replaced, and the most recent thing was the water heater had to be replaced. That's ridiculously poor workmanship. Needless to say, I hired a competent company (NOT Trio Plumbing) to fix the last three things.

Plus they often times don't obtain the permits they are supposed to get.

Do yourself a favor and do NOT hire Trio Plumbing.

Buyer Beware; Trio Plumbing is the most unprofessional company I have ever dealt with in my lifetime. Don't let this happen to you. There are too many respectable companies that will assure customer satisfaction without resulting to insulting you, disrespect you, and degrading you.
Trio plumbing may have some good reviews, and all I can say is good for the lucky few, but I can only warn you that if there is a problem regarding their workmanship, you may find that Trio's upfront pleasantness when selling their services will quickly change upon a complaint about their workmanship or damage to your property to an aggressive, unprofessional, very rude, adversary, and as in my case, the representative insulted me, personally attacked my credibility, said I didn't know what I was doing, and that I didn't know what I was talking about, and was unwilling to make good on their faulty workmanship and damages done to my garbage disposal. See below; judge for yourself.
A few months back I purchased a dishwasher from Sears and they sent Trio Plumbing out to install it. The 1st thing I observed was that the dishwasher was crammed into the opening, and the installer buckled the sound insulation rather than tuck it along the cabinet walls, which made it louder than advertised. Secondly, the front seal was tucked halfway behind the cabinet on one side with the other half sticking out, in which I had to patiently align myself.
In addition to that, they took two of my heavy duty hoses that I recently purchased with them without prior authorization and without asking me, and refused to return them. Was returning my property to much to ask. Yes, Trio adamantly refused, so I had to go to Sears to get my money funded for my hoses, which I feel means that Sears acknowledges that Trio shouldn't have taken them, or at least returned them.
Additionally, I had recently purchased a brand new garbage disposal that worked great and ran very quiet, but when the installer knocked out the dishwasher knockout plug, it sounded as if there were rocks inside my disposal. When, I contacted Sears, about their warranty on installation, they connected me to Trio instead. When I explained the problem, the representative first words were it's not our problem, go buy a new one and fix it yourself. Does that sound like a business man to you? He went on to say that because I didn't knock out the dishwasher knockout plug, I didn't know what I was doing and that it was installed wrong, however that is totally false, as any layman can tell you, if you don't get a dishwasher you are not supposed to knock out the drain plug, so does that mean all those installations were installed wrong? Also, according to Badgers installation guide, if you do not need to attach the dishwasher, go to step 17, which also clearly implies that not knocking out the drain plug does not constitute a faulty installation. And Badger also gives directions on how to remove drain plug in an already installed garbage disposal and you would expect a so called professional plumber to know how to do such a simple task, but as the directions also say; If you did it right, there will be no debris in the disposal basket to rattle around. If you did it wrong, reach into the basket of the garbage disposal with the long-nosed pliers and fish the knockout out, which Trio Plumbing failed to do.
As of now, I have in fact paid for two brand new garbage disposals out of pocket, and the second one works as well as the first one I installed before Trio Plumbing broke it, and I eventually had Sears remove the dishwasher due to poor workmanship, failure to warranty their work, and mostly over the rude and arrogant behavior I received from trio plumbing. I am now looking for a new dishwasher, and the first question I ask is; who is installing it?

Replaced some old shutoff valves and a few faucet sets. Top notch service all around, quickly scheduled, on time, accurate estimate very diligent professionals.  Planning to have Trio back for other work. Very thankful to have them on my team now for anything plumbing related.

Leaky copper pipe under a sink.  No fun.  Mike came out same day and repaired it.  Very friendly, very reasonable rates.  He also fixed an unrelated problem on the same sink while he was working.  Great service.

Contacted Trio to about replacing ​my water heater. They came out were 45 mins early so we weren't ready. Paid them for the quote and never heard back from them. We had to get Lowe's involved. They fina​lly came after changing the time to 7 AM in the morning. They installed the hot water heater and new drip pan and the water heater leaks. It drips from the bolt where the hot water pipe is connected to the water heater. They left water 9n my hardwood floors, black handprints on my doors, sediment all over and in the new drip pan. Not happy with any 8f their services. I will try calling them again tomorrow.

I called with a problem because was getting misinformation from Costco and another plumbing company.  Instead of trying to help sort out the issue, was told it was basically my problem. The lady that answered the phone was rude and didn't want to be bothered.  Then she got upset with me when I was frustrated and passed me to Mark who was equally as rude, interrupting me while I was speaking and again not offering any help to work with Costco.  Mark raised his voice with me and offered no assistance in resolving the issue.  At least the prior plumbing company made a call to Costco to try to resolve and called me back.  Not this company.  Not very customer centric at all.

Trio installed my Bosch dishwasher that I purchased from Sears a few years ago. I paid over $200 for the install that requires a permit. The city of Chesterfield inspected it an found it was done incorrectly and I called Trio repeatedly with no luck. They never returned to correct the installation. I put the problem on the back burner.
A few weeks ago I noticed a crack on my countertop above the dishwasher. I am having it repaired today. The repairman had a very difficult time getting the dishwasher out and found that the installer extended the back legs to the highest point and jacked up my countertop until it broke away from the framing. Thus my countertop was only being supported by the dishwasher for 5 feet and the heat from the dishwasher caused the crack.
I would not recommend this company to anyone! If you buy an appliance from Sears, find your own plumber that takes pride and responsibility for their work

Their plumbers came in to fix my dishwasher. When they went to turn the water back on, they turned the wrong valve and flooded my basement. Now they are claiming that they are not responsible for the damages. The team that was at our house left without telling us, and Mark, the boss, continues to tell us that they are not responsible even though they were the ones who left water running and flooded the basement. I would never recommend this company.

They are used by Lowes. I experienced a problem after they left and they did not resolve it. Their customer service is not courteous or kind and I would not suggest using them through Lowes.

We recently purchased a new dishwasher from Lowes and decided to have it installed.  Lowe's uses Trio Plumbing as their official installer so I really didn't have a choice in picking this company.  The dishwasher we purchased had to be special ordered so I knew it would be some time before it would be installed.  The day after I ordered the dishwasher, Trio Plumbing called to confirm that they would be doing the install.  That was my first clue that this was a good company.  On Thursday I received a call from Lowes stating my dishwasher was now available.  Within a few hours I had a call from Trio Plumbing to schedule the install.  They were ready to install it the very next day.  However, with my schedule I wasn't available until the following Tuesday.  They told me the installer would call me on Tuesday between 7 and 8 am with a time for the install.  On the day of the install I received a call at 7:15am confirming the install.  I was given window of 12 to 2 that the installer would be here.  I asked if they could be here closer to 12 instead of 2 since I had another appointment later in the day.  They said they would comply.  At about 10am I received a call from Eric, the installer, who said he could be here in 15 minutes.  I've never had someone show up early for an install.  When Eric arrived, he assessed the situation and immediately got to work.  He was done in no time!  Eric was very professional and courteous.  I'm very happy with my experience with this company as they kept me informed, were very courteous, completed professional work and showed up early. I highly recommend them.

Customers Beware. Keep these fools out of your home! Stay Away! Horrible service, horrible prices and horrible work.

Trio was hired by Costco as a 3rd party service provider for a dishwasher install that I had purchased. I was the customer and had all of the interactions with them but Costco was the one paying the bill.

1. The 1st available appt they had was 3 weeks out. They would not give me a window of time - such as AM or PM - so I had to block out my whole day. It wasn't until the morning of the install that they called me to tell me a time.

2. I spoke with Trio 2 different times prior to the install and each time they went over the instructions for the day of... need to have supply lines on site, under the sink cleared out, etc. What they never said was that they were going to throw on a bogus fee at the last minute. It wasn't until the morning of when they called to give me my appt. window that they said: oh yeah and there's a $106 license fee. I said, no, this is for a Costco install and they are paying you. I was met with a: no, this is in addition to what Costco pays us and we won't install unless we get paid. So I canceled them and they could care less.

Here is where it gets interesting (all verified with Costco after the fact when I called to file a complaint against them):
a. Trio gets paid by Costco even if I cancel the install.
b. Trio is NOT supposed to be charging this additional fee to the Costco customer and Costco was not aware they were doing this.
c. When a customer calls Costo to file a complaint (such as... the installer charged me an additional $106 fee that I wasn't aware of), Costco just reimburses the customer so the issue gets resolved for the customer and the install company (in this case Trio) does not get punished, in fact, they are rewarded. It's a flaw in Costco's system.

The bottom line here is that Trio is majorly taking advantage of people. They get paid by Costco even if they don't do the install because the customer doesn't want to pay their bogus license fee. And, when the customer does pay their bogus fee, they get paid double. I can't speak to the quality of their work since they never came out to do the install but I can definitely bear witness to their unethical business practices.

We had a problem with our bathtub faucet and called several places. This was the company that would get to us the quickest.

They came in the day we called and shut off the water to the bathtub and said they could not come out and do the work until the following Tuesday. We called them on Friday.

They did come out on Tuesday and installed a new faucet.  It definitely cost more than I expected, and they left my bathroom in a horrid mess, with dirt and shoe prints everywhere. My carpets had to be cleaned and my tub had to be scrubbed and bleached.  Even the walls were dirty with

The invoice they gave me had no details about the work they did, just a short,unreadable note that I think said, capped water, fixed faucet.  I had to ask what brand they were installing.  

The guy who came out was very nice, just very messy.

Recently, one of our tenants at a rental property moved out and when the new tenants moved in, they reported several plumbing issues.  Trio sent over a tech  to service the dishwasher and a few other minor issues.  The tenant reported that the dishwasher did not work.  I heard multiple conversations between my wife and Trio office and the tech stating that the dishwasher is old, that she would like for Trio to assess the dishwasher, and to repair / replace if necessary.  According to the new tenant, the tech discovered that the supply line to the dishwasher, which is located in the basement, was shut off.  The tech then turned on the supply and started the dishwasher which appeared to be functioning normally at the time.  According to the new tenant, the tech did not go back into the basement to see if the dishwasher had any leaks nor did the tech assess whether the dishwasher leaked upon draining as he reportedly did not cycle through to drain.  I personally have done enough repair jobs to know that this could be a fairly common misstep, not cycling through to check for leaks.

A few days later, the new  tenant called and told us that the dishwasher was leaking severely.  Water was pouring into the basement.  The tenant noticed water in the basement previously but was not sure of the source as they had not been in the basement when the dishwasher was running.  My wife called the tech to discuss this issue.  She also called the Trio office to try to work out this issue that is supposed to be guaranteed for 1 year.  Our contention is that the tech failed to properly assess the condition of the dishwasher.  He solved the fill problem but did not identify a possible leak.  The water being shut off should have raised a red flag that there was a potential issue.  We as landlords were not aware that the supply to the dishwasher had been shut off by the previous tenant.

My wife proposed that Trio go back over to the property, reassess the leak issue, and repair and/or replace the dishwasher but to waive the service call charge.  That proposal seems fair in that Trio only addressed the fill issue but did not fully assess any possible leaks.  Further, Trio would potentially make more money by replacing what is no question an old dishwasher  with a new installation and make a loyal customer out a person who owns several properties.

The lady in the office suggested that my wife call Nick to request that he go back over the fix his misstep.  Nick refused stating that the problem with the dishwasher was that the supply line was shut off.  My wife asked Nick why he thought the supply line was shut off.  My wife told me that Nick states that he assumed that the property was winterized.  In June?  The property was vacant for one week.  

My wife called Trio office to request to speak to a Supervisor.  After 4 days and no call from a supervisor, my wife called again and spoke to Mark, who identified  himself as the owner.  Mark stated that his technician was correct in his action, that they were not going to go back to the job.  He raised his voice, he was argumentative, he repeatedly talked over my wife when she  tried to speak.  Then, he called her back and continued to be argumentative, and hostile.  She hung up on him.  THEN, he called back again!!  She did not answer.

According to Google Reviews and Yelp reviews, Mr Mark has a history of this type of behavior.  He is completely unprofessional and rude.

We are going to buy a new dishwasher from Lowe's and we are going to tell them to use any other contractor besides Trio.  If they cannot meet that requirement, then the deal is off.