Drain Masters

I contacted Denali Sewer and Drain when my sewer line froze while I was on vacation.  The technician did not greet me or speak to me until there were problems.  He thawed my line but the hose got stuck underground.  He tied the hose to the bumper of the truck to try and free it, but on the second try, my cleanout broke, along with the hose.  I was instructed not to put any toilet paper down the sewer until it was fixed, he gave me the phone number for an excavator and drove away.  The company called me the next day to try and help, but I had already called another contractor.  I can't fault Denali Sewer and Drain for getting the steam hose stuck, since my cleanout had frost-jacked and no one could have known, but I feel that they reacted wrong, made mistakes and didn't help me fix the problem.  I believe they could have found the problem without ripping the hose and breaking my cleanout.  I spent hours on the phone and with the other contractor and had to pay for someone else to fix what they broke.

Emailed them on a Sunday evening for a clogged kitchen sink. The next morning they dispatched a crew and I was fixed before noon. Friendly, efficient and effective service was greatly appreciated, and they took all the Covid 19 precautions seamlessly.

Denali Sewer and Drain completed opening two roof drains the day I called them.  Very professional and knowledgeable.