Certified Plumbing & Drain Specialists

We bought a new house and moved in at the very end of December.  It was during the delivery of our household goods on our first morning in the new house that one of the moving men pointed out that the ceiling was dripping.  Can you imagine?!?

Apparently, the previous owners had stopped using the shower in the master bath.  It is nothing that I can prove but I am willing to bet that they knew about the leak and threw some paint on the ceiling, started using the guest shower, lied on their seller's disclosure and passed the problem on to us.

I called our realtor immediately and learned how to contact the home warranty company.  They assigned the job to Certified so I called and left them a message...and another message...and another message...

Unfortunately, the company had changed their hours of operation but had not propagated that information across the various websites that I checked (Angie's List, Yelp, etc.) when I became frustrated at the lack of a response.  In all fairness, I raised this issue with them about a week after the service appointment and they more than made me whole for the entire experience.

The plumber arrived on schedule and diagnosed the issue as a problem with the caulking in the master shower.  This was a similar diagnosis to those that other reviewers have complained about on Angie's list so we were skeptical.  I was actually at Home Depot (buying a new stopper valve for a constantly-running toilet) when he visited the house and my wife put him on the phone with me.  He talked me through exactly what I needed to buy in order to do the job right and the procedures and steps necessary.  After picking up the supplies and following his instructions we are about a month past the initial call with absolutely no sign of additional leakage.

I called certified plumbing about a mistake they made.  I spoke to summer and she was extremely rude.  Long story short I had to pay an emergency plumber to fix their mistake.  Any good business owner knows the front desk can make or break a business.  She definitely turned me off from using them.

Cannot recommend this company. Not sure where the plumber got certified from. Got them through American Home Warrantee. First time and not gonna be a second. There are other more professional and knowledgeable plumbers out there.

The service I received was fantastic. They provided a call before arriving, the technician was knowledgeable, and they were able to come out quickly. Plus, the didn't scoff at me when I didn't know how to explain where the leak was coming from. Would definitely recommend them :)

I couldn't be happier with the service I received from Certified Plumbing & Drain Specialists. My initial call resulted in a correct diagnosis of the problem pretty much over the phone which resulted in a quick fix when Mark showed up at my home. Less time spent on the problem means less I have to pay. Since then, I have requested their service twice more for other jobs and have referred them to friends and family.
* I asked about the disposal fee mentioned in a previous review. The reply was Home warranty companies set predetermined disposal fees and are not set by us. Home warranty companies charge  automatic $75 fee for disposal of hot water heaters. If your item is under home warranty when you get service, this is something you may want to ask about ahead of time.