SOS Drain & Sewer Services

I had Randy come out to my house today (weekend) to clean my main line.  I didn't have any knowledge of an access point other than my toilet.  This meant more work for him but he simply got to work and cleaned out our main line.  After we were done he gave me some advice on where to look for a different access point to our main line.

Great customer service and the price wasn't bad either!

Can't thank them enough!!!! Operator was extremely friendly and professional. I had an emergency and needed a plumber ASAP. A temporary tooth fell in sink and I needed it retrieved promptly. Not only did plumper call me back in 10 minutes, he was in and out in 5 minutes!! I got the temporary tooth back!! Very professional and fast!!

Straightforward, fast follow-up, quick scheduling, reliable, reasonable rates, no nonsense.  

I'd give them 5 stars if they'd docked their prices due to their quick service.  Let me explain.  The scheduling rep called me off an online inquiry within minutes of my posting it.  He scheduled service for the basement floor drain for the next day.  Quoted price upfront, explained clearly what would incur additional charges should there be any.  The expected service duration was an hour, and the billing was quoted as such.  The tech was done in less than half an hour.  Bill was still for an hour.  I get the service biz and their pricing and stuff, it's fine.  It's just the only reason I didn't give them a It's the best it can be!  

Overall, I think these guys were pretty good, and I am very satisfied with the service.  Let's face it, having to pay someone to clean out your floor drain isn't sexy, and having to pay anything for it isn't a dream purchase.  You do what you gotta do, and move on.

I cannot say enough about the customer service of this company.  They explained to me how the sewer was set-up and where the problem most likely was over the phone.  They arrived on-time and fixed the drain in less than 15 minutes.  The serviceman was extremely courteous and helpful.  I am stationed in Germany on TDY duty and they made handling this problem extremely easy.  They thanked my wife for my service and didn't charge for the call.  For me this gesture speaks volumes about the quality of this business and the people that work there.

This is our first time using their services and I am more than pleased! They did such an amazing job with assisting us in a time of crisis. Service was amazing and the price was great as well. If I need to use any service for drain and or sewer services SOS Drain & sewer services will be my families go to place!

Recently used for emergency plumbing at our rental home.   I live two hours away so never met anyone but they were thorough and completed the job for a fraction of the cost I was initially quoted.   Happy with the communication I received and the backup seems to be clear!

We highly recommend SOS drain and sewer services.    Great crew.  Honest.  Hard workers!!! A+

Called Sunday evening and left my info with a live receptionist, and received a call back from SOS within 20 minutes.  I had a clogged main, but not an extreme emergency so I was able to set up the appointment for early Monday morning.  
Showed up on time, was very courteous, and charged a very reasonable rate.  In/out in about 90 minutes!   I will work with them again.

Jordan was the service technician that came by and took care of a few problems.  In order to clean the main sewer line to the street he needed to remove the cover.  But that cover hadn't been removed in many years.  I thought he would give up trying to remove it but he kept working until it finally moved.  He replaced it with a new cover that will be easier to remove in the future.  He also cleaned out the line from the kitchen to the basement.  Jordan was very pleasant and took the time to explain to me what needed to be done.  Also, I thought the price was reasonable.

Phone operators were friendly & easy to schedule with, even over the weekend. I called MANY places around Minneapolis & got voicemail systems & no answers from most of them since it was Saturday evening.

Our guy showed up a little late, but got right to work solving our issue (tree roots in main line causing a back up). He presented options for getting his equipment into our narrow basement (disassemble the machine & charge for the time, call in a backup guy & pay him for his time & assist ourselves/save money & time) to my husband along with clear prices to correspond to each choice. He guaranteed his work for 90 days (no charge if they need to come back for the same issue) & gave us clear instruction for maintenance of our main line.

I had also scheduled with a bigger name plumber but found their appointment setting & cancellation process way more aggravating than SOS's. They also had to call me to reset my appointment time & wanted to charge me extra for coming out over the weekend.

After the dust settled I dug out receipts from the previous homeowner having done the same job (same property) years prior with the big name guys & they paid 50$ more than I did. Yay!! I heart SOS. I will definitely use them again for drain/sewer maintenance or problem resolution & will upgrade my review to a five star if they're on time next time. Recommended!

My house was experiencing slow to no drainage. I called S.O.S. because they had good reviews, and they sent someone out right away to check the situation. The plumber, Brad, showed up and for a very reasonable price set to work on snaking my main sewer line. While doing this job he encountered severe blockage, at which point he asked if I wanted him to throw a camera down the line for another $225. Sure enough, the line was blocked, but he wasn't able to get through it, and the camera wasn't able to help determine the cause. He went on to tell me my sewer line had probably collapsed and that I needed to contact an excavating company. So for $380 I still had a blocked sewer main, and now I was facing a potentially very expensive sewer replacement. Upon his advice, I called a few excavating companies....they all told me to get a second opinion. I did. For a third of the price the second plumber not only cleared the sewer main (which was blocked by roots, not collapsed), he also included the camera and was able to show me my drain was cleared. It just took a little effort on his part to grind up the roots that had grown in to one of the joints on my sewer main. Overall, I think this company is probably a good one (which is one of the reasons I chose them), but ultimately I didn't have a very good experience with them, and I feel I was overcharged for lazy work.

After a previous company tried to scam me into servicing my kitchen sink which was clogged, SOS literally came to the rescue. The seal from Angie's List for super service is not a misnomer. Over the phone, they stated their pricing and possible other charges upfront. They called ahead. The guy came over, Fix the kitchen sink in a hour's time frame. He even cleaned the kitchen floor spotless. He apoligized for the other company. Under $100 for just over an hour for unclogging and NO show-up service charge that the other company tried.

I was very impressed with how quickly SOS came out after calling them.  They snaked my main and laundry lines out to the sewer and removed tons of nasty things, which I'm just going to go ahead and blame my housemates for.  He was courteous, clean, friendly and up-front with costs.  When all was said and done, the final bill was quite reasonable and about five times less than I thought it would be.

Sunday afternoon service call.  Fairly priced.  Friendly and thorough.  We will use them again.

I really don't want to put this netagive review but SOS left me no other choice. Our toliet leaked. We called SOS on Sat & scheduled an appointment to have Randy comed over on Mon. He gave us a 4 hours window; we were sitting at home for 4 hours thinking he would be here any minute, and Randy didn't show up. We called his company, apparently Randy didn't even remember he had scheduled the appointment w/ us.So we called Randy, he didn't answer our call, but he did text us saying i am messed up. And we waited for another day feeling he would contact us & reschedule another time, unfortunately Randy decided to completely ignore us. By now, we still haven't got any call from SOS. We did end up finding other plumber fixing our toliet in a very timely manner. I am so surprised to see SOS have such a high rating on yelp. They are probably too successful to care about our toliet. I am glad to know there are other plumbers available, we will for sure not go back to SOS, and I am writing to let you know, watch out when you make appointment with SOS.

Great service! They came out quickly to fix a backed up sewer drain. Randy answered all of my questions and did a great job fixing the problem. The price also came in well under what I was quoted by another company. I definitely recommend this company.